Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Verified Customer

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Becki Gassville, AR

I am very happy with them. I recently used the warranty for an electrical problem and there ended up being nothing wrong but I still got charged. Other than that I have been very pleased.

4 years ago

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Verified Customer

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Erin Cordova, TN

They are always courteous and pretty quick to dispatch people. It is not a hassle at all. It works well and is only sixty five dollars for something. I am definitely going to renew next year.

4 years ago

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Verified Customer

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Joanne Brooksville, FL

Any time I call them, they send somebody to fix the problem with 24 hours. I have used it twice, once for the air conditioning and the other for the garbage disposal. They were very professional.

4 years ago

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Verified Customer

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Ed Buford, GA

I chose choice years ago. Every interaction is through the website to put in claims. I get contacted with 24 hours and the service people correct my issues. I am very happy with the service.

4 years ago

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Verified Customer

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Loretta Rowlett, TX

They’re a very good company. I have been satisfied with them and I can’t even remember how many years I have been with them. They are very courteous and the people that come to the home are courteous too.

4 years ago

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Verified Customer

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Elyssa Phoenix, AZ

I’ve been happy that they are serving me. They work hard to try to fix the problem. I’ve called them twice and they took care of me. I did have to pay for the compressor to be cleaned but it did over the rest.

4 years ago

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Verified Customer

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Shawn And Andria Litchfield Park, AZ

Honestly I am lucky that choice worked with this one company. They went above and beyond and he was absolutely outstanding. For the most part I get good service with choice but there have been two times that the service had been horrible and the problem was only temporarily fixed and I had to have them come back out and pay another service fee.

4 years ago

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Verified Customer

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Gary Lutherville-Timonium, MD

There is nothing that is perfect but from what I hear about other companies, Choice is okay. They got us who we needed in an okay time and they fixed it okay. They have sent technicians that don’t know what they’re doing but they’re usually okay.

4 years ago

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Verified Customer

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Sharon Monroe, LA

They’re great. They have great customer service. Whatever you tell them you need, they will get you the contact information for the technician. I got results the same day when I was having problems with my refrigerator.

4 years ago

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Verified Customer

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Ronald And Melanie Summerville, SC

Money well spent. It is very pleasant to work with them. Their plan is comprehensive. They do what they say they are going to do. They are always responsive and attentive. They do a really good job.

4 years ago

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Verified Customer

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Summer Hurricane, UT

So far I’ve had to call them a couple of times and they are always really helpful. I had to have my ac checked, it wasn’t running well, and they sent somebody right out to come and look at it. Good customer service.

4 years ago

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Verified Customer

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Mary Pahrump, NV

Support is good. Somebody is out the next day when I call. Just about everything is under the warranty. It makes me comfortable knowing if something happens, I can call and they are quick to have someone out here.

4 years ago

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Verified Customer

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Rekha Henderson, NV

Customer service is pretty supportive, though sometimes it takes time to get it covered. There have been 3 or 4 times where my faucet was leaking and it was not covered but I talked to a manager and they did it for me. The contractors are really good.

4 years ago

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Verified Customer

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Anthony Yorktown, VA

All the customer service is great. Any time you call, it is very positive. What they offer is quick and efficient problems fixed. The work people they send out are very professional and fix everything.

4 years ago

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Verified Customer

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Everard Clinton, MD

Choice seems to have knowledgeable technician that fix the problems the first time. I used my warranty last month on my garage door openers and they came out on date earlier than scheduled.

4 years ago

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Verified Customer

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Stephanie Las Vegas, NV

Wasn’t happy with the other company so I looked online and I thought I would give choice a try. They answered all my questions and get service checks out quickly. They are quick and professional.

4 years ago

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Verified Customer

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Parimal Littleton, CO

Quality customer service and timely response. So far so good. The automatic system is great. They keep you updated on the service calls and everything. Both companies I have worked with turned out to be very nice.

4 years ago

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Verified Customer

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Gloria Catonsville, MD

There has only been one instance when one of the companies came out and did not do a good job but they sent out someone to fix the issue and I was happy with the quick response so it has been a very positive experience.

4 years ago

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Verified Customer

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Tracy Tucson, AZ

I hear they were a good company and I think they are good enough. I needed to use the warrant for my dishwasher and they came out pretty quick and fixed it. It was a good job.

4 years ago

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Verified Customer

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James Blountville, TN

Choice came with my home when I purchased it, and I renewed it for another year because of the speed of their response in terms of filing claims. Occasionally there is a delay finding a local service provider to came in and perform the repairs.

4 years ago

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Verified Customer

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Jill Loveland, CO

Used the home warranty once to deal with the air conditioner and I was very pleased with the company that came out and satisfied with choice. I was not disappointed, I was happy with everything.

4 years ago

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Verified Customer

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Crystalyn Capitol Heights, MD

The value is great. It is actually cheaper than some other home warranty companies. They are responsive. They are professional. They honor their promises. Every time I call, I get great customer service. I can trust them.

4 years ago

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Verified Customer

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Lakeisha Greensboro, NC

When I call, they are very responsive. They keep you informed by sending emails letting you know when someone is going to come to your home. I am very happy with their services now.

4 years ago

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Verified Customer

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Theresa Tropel Las Vegas, NV

Choice Home Warranty (CHW) consistently exceeds our expectations. They have the most reliable and fast service when you need them the most both our own home and rental house. Highly recommended.

4 years ago Edited January 10, 2024

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Verified Customer

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Terry Knudsen New London, OH

I had very quick service on my dryer but about a month later, they would/could not even locate a service for my refrigerator and messed around for 4 days without scheduling anything even though I told them to get something scheduled now even if it is 2 weeks away it would be 2 weeks from today instead of 2 weeks from a week from now. They never did make an appointment and I had to call Sears, who came out on the dryer, and schedule an appointment for 13 days out which could have been scheduled 4 days earlier and probably my service call would have been 4 days sooner. On the first call, the service was excellent. On the second call, they have left me wanting to get a refund because I had to spend over an hour of my time to find and schedule service which is what I am paying them to do. Were it not for the warranty coverage for my refrigerator in need of repair, I would have demanded a refund immediately. As it is, I have to pay for the repair then get a reimbursement from them. Why could they not have called the exact same repair people that they used before instead of creating such a hassle for me. Again, I am giving 2 stars because the first service was definitely 5 star while I can't rate the second service lower than a 1 star.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 4th, 2020

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Verified Customer

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Nancy Chesbrso Katy, TX

I haven't had to use them too often but have been very pleased when the came out. We settled on an amount for appliance replacement and the check were sent quickly. The service men were great and very efficient.

4 years ago

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Verified Customer

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Gloria

Great fast service. They were in an out and didnt leave a mess. Also left a message reminding me to disinfect after service was complete and before usage which great advice in the covid epidemic.

4 years ago

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Verified Customer

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Anonymous

We just needed it about the 3 weeks ago. We called and in within two days you came in and fixed our problem. They are very prompt and in giving a service and the people you sent were very pleasant to work with

4 years ago

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Verified Customer

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Tedra

I had to use it twice. They were real attentive and listened. Once for when my toilet was leaking and they came out and fixed it. They were pretty fast in getting here and listening to my needs

4 years ago

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Verified Customer

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Dorothy

Almost almost every time I've needed to use it they sent someone to fix it and they did a good job and it was finished. They usually respond to what we inquire. A couple of times I didn't understand why something would or wouldn't be covered. It's just Most of the time they respond positively to what I asked for

4 years ago

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Verified Customer

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Anonymous

I used my warranty once and the person who came out did a very good job and came out in a timely manner. The response time was really quick in regards to getting my recent repair.

4 years ago

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Verified Customer

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Mazhar

They've given me a good price for 6 years. I just had one issue since I got choice warranty. My AC stopped working and I filed a claim online.. the very next day they appointed someone to fix it.

4 years ago

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Verified Customer

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Satyanarayana

It had a better price and reliable service. Choice did a very excellent job when we used them. They came on time and they replaced it with a new one without having any issues and without having any arguments.

4 years ago

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Verified Customer

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Nancy

It takes forever for them to answer the phone, but when they do they're very nice. My air conditioner went out and they couldn't send anyone for several days. My refrigerator went out they sent someone. It went out again in three weeks and they sent someone out with a part and now it's working correctly now.

4 years ago

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Verified Customer

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Melody

For about three years they have been amazing. It is a really quick response time and they technicians they have sent out have been wonderful. It has just been a great experience. I love the peace of mind.

4 years ago

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Verified Customer

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Michael

So far I have used the warranty three times and every time, they’ve come out within one day and everything has been fixed right away. I have had no issues with back and forth about whether it is covered or not.

4 years ago

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Verified Customer

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Lori

My home is an older build, built in 1980, and they still covered it. Because of my location, it takes longer to get service. They have done what they said they would and taken care of what I needed.

4 years ago

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Verified Customer

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Lynn

I had a decent experience with the service. They were accurate and quick in addressing my needs. I've had them replace my kitchen garbage disposal and service my air conditioning unit, which was a bit confusing at times, but overall, they handled it well. Would recommend for similar home repairs.

4 years ago Edited January 10, 2024

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Verified Customer

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Shirley

Several times I have used my warranty and it has worked out okay. There are some problems with getting it all through the website and not being able to call and talk to a person.

4 years ago

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Verified Customer

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James

I’ve been with Choice for about four months and in that time I have used the warranty and they have been quite good and responsive. It seems to be a very good package for your money.

4 years ago

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Verified Customer

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Anonymous

Choice home warranty always follows up with the service. They’re very meticulous about their questions they ask. If I have an issue with a technician, they handle it, and send a different technician.

4 years ago

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Verified Customer

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Tim

They do a very good job. I had a company in my previous house that didn’t cover everything, though they said they did, but choice has covered everything they said they would. They’ve come through every time.

4 years ago

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Verified Customer

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Alberto

I like the value and coverage. The salesperson that took care of me when I first joined was very accommodating. I used it for my washer and the repairman was pretty good. He fixed it in one day.

4 years ago

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Verified Customer

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James

We used American Home Shield and they were always late so we were impressed when the guy came right away and was clean and neat when we used Choice. They are prompt and do a good job.

4 years ago

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Verified Customer

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Kimberly

I know they try to get technicians out here as quick as they can. The price is reasonable compared to other home warranty programs. We had to wait a whole week to with my claim on my refrigerator and I don’t think that was appropriate but it was quick enough service when my AC went out.

4 years ago

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Michael

Some of the service people you sent were reasonable. Recently my microwave broake and I needed a part which wasn't available. So Choice Home Warranty ordered me a new microwave but the price they wanted to pay me for it really didn’t cover it. So I got it directly from the factory. I had to put it in after the date of back and forth with one fo the service people. They decided to pay almost the whole amount but I did have to kind of negotiate.

4 years ago

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Verified Customer

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Kennith

Called twice and they’ve always gotten back to me that afternoon. We didn’t have any problems getting an appointment with a technicians. Didn’t have any issues getting replacement parts.

4 years ago

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Verified Customer

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Evelyn

Convenience and price is why chose Choice Home Warranty. They go out of their way to help you and make sure everything is convenient. I haven’t had any problems with the repairs.

4 years ago

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Verified Customer

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Scheline And Scott

Definitely one of the top choices. We had an electrical issue. They’re pretty quick to respond. They’re pretty proactive. I am a realtor in Washington so I am familiar with home warranties so I know they are very good.

4 years ago

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Juanita

Everything that I’ve had done for several years now, they have always done a good job. It is one of the most reasonable plans and they send people that know what they ae going and are prompt in doing it.

4 years ago

Choice Home Warranty Reviews