Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Sam

CHW scheduled a plumber that bases his business 82 miles away from my home where the work needed to be done. Plumber cancelled that first scheduled appointment. It's a bit frustrating that CHW does not contract with any local plumbers in my area which is near San Jose, CA and Santa Cruz, CA. There are dozens if not a hundred plumbers within 30 minutes of my home. This is the second time that CHW scheduled a plumber from so far away. The first one didn't come either and I had to get the OK to schedule a local plumber to take care of that issue. I paid that plumber for his services and was reimbursed from CHW for the balance above my $75 co-pay about three weeks later. Customer service representative was good at understanding my problem but I eventually cancelled this second attempt with CHW and am currently working on trying to fix the problem myself. If I am unable to I will either have to schedule a third try with CHW or just schedule a local plumber myself in hopes that the issue is resolved. Kind of defeats the reason for having a home warranty policy. Hopefully CHW will find local plumbers, for which there are many dozens, to service their customers in my area.

2 years ago

check_circle

Verified Customer

star star star star star

Willie

Home Choice Warranty gives you a peace of mind knowing that your appliances are covered/protected by the professionals. The customer service is great and the bill is affordable.

2 years ago

check_circle

Verified Customer

star star star star star

Curtis Brown

After submitting a claim, I was contacted within a n hour to lock in my appt day & time. He showed on time and completed the job quickly. Left zero mess and would definitely recommend Choice Home Warranty

2 years ago

check_circle

Verified Customer

star star star star star

Eloise Stevens-Jones

The service to repair my dryer was excellent. The service repair person arrived on time, explained the problem and it was resolved. My dryer is like New. Recommend Choice Warrenty!

2 years ago

check_circle

Verified Customer

star star star star star_border

Mitch

It took 4 days for CHW to set an appointment for my furnace issue. How ever, I am thankful they sent Spartan Heating and air to fix my furnace. The tech. was very polite and extremely knowledgeable of the issue with my furnace.

2 years ago

check_circle

Verified Customer

star star star star star

Donna Tisdale

Choice was quickly working to make sure my busted pipe was fixed quickly! The plumber that came was very nice, knowledgeable and quick! That’s my first claim with Choice and I am very happy!

2 years ago

check_circle

Verified Customer

star star star star star_border

Sorento

Overall, they are pretty good. However, I did my friend my motion light exterior security light comfort prior to me paying $85 service fee that could’ve saved me $85 if I known it wasn’t covered the exterior security motion light.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Becky

I recently had the displeasure of trying to talk to customer service. I had spoken to Ro and explained my situation and he gave me his direct line so I could get ahold of him with any other concerns. After I spoke to him, he was going to talk to his supervisor & get back with me on the 2 bad parts on my furnace. He was also going to credit April's payment because I expressed concern & wanted to cancel my policy. When I tried to call him back no one knew him or would even listen to my complaint. I asked to speak to a supervisor & once again no one called me back. Very disappointed with your customer service & I have been paying for your service since 2018.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Kenneth

I dislike that they sell coverage for a water softener but then don't cover things like resin replacement when that a common repair that's needed at between 5 and 10 years of age. I also didn't like that they attempted to low balled my dishwasher replacement and I had to schedule an appointment for a 15 minute phone call to get a reasonable amount. But then I had to wait 30 for a Lowes egift card to arrive.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Tom McNamara

I just recently had an oven repaired and that was done very well and I am pleased. Previously, however, I had a claim for a broken down clothes dryer about a year ago, I paid the $60.00 service fee, the technician ordered a part that turned to be apparently unavailable. I made numerous phone calls to choice home warranty regarding replacement. The dryer was never repaired nor replaced. I finally bought a new dryer with my own money. So not only was I out the cost of a new deer, I was out the $60.00 service fee. I am completely dissatisfied with how that claim was mishandled.

2 years ago

check_circle

Verified Customer

star star star star star_border

Nilesh Desai

Like the responsiveness to act on the Problem Did not like that replacement Dishwasher was not fully covered. We have warranty to cover during failure, so when Money is paid, it should Pay how much it cost to replace new Dishwasher.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Muthrine

In my contract with Choice Home Warranty, I agreed to pay $45 for service fee. Choice Home Warranty just changed my fee from $45 to $60 and my contract is not up for another year. In addition, they sent a contractor to work on my stove/oven. The problem still existed when the contractor left so I reported this to Choice Home Warranty. The contractor did not arrive for some 20 days and then told me that I had to pay another service fee. When I called Choice Home Warranty, I was advised that they could not make the contractor give my $60 back. (Not happy)

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Betty

My dryer went out and I was told I would only receive $325 which is not even enough for a cheap dryer. I was terribly disappointed in the company. I expected more from them. I would have been happy with a cheap dryer. Then I have to wait up to 30 days for a check that I can only use at Lowes, because Choice Home Warranty has a deal with them. The last company I had replaced a hot water heater in the last place I lived. I received a check (I could cash) to purchase a a new hot water heater. I was told if it cost more they would refund the balance to me. I am considering going back to American. I am so discussed by the outcome of this replacement!

2 years ago

check_circle

Verified Customer

star star star star star

Connie Salazar

My claim was handled quickly, the technician came early, was very informative as to the problem & fixed it within no time at all. Made sure everything was in working order before he left.

2 years ago

check_circle

Verified Customer

star star star star star

Linda Beatty

Within 24 hours the tech came out to fix my garage door opener.It couldn't be fixed,Choice home warranty covered it 100 %.This replacement paid for my annual cost of warranty.Best home warranty company

2 years ago Edited April 5, 2024

check_circle

Verified Customer

star star star star star

Theresa

I chose Choice after reviewing feedback and customer ratings. We have been impressed with the customer service, easy online claims submittal process. Just simply AWESOME!!!!! I've recommended Choice to my neighbors.

2 years ago

check_circle

Verified Customer

star star star star star

Marie Locklear

I'm pleases With this company. I didn't have any claims the first year, but I've had two this year. Service was fast and painless. The tech on the last claim was very nice.

2 years ago

check_circle

Verified Customer

star star star star star_border

John

When I ask a question, I never get answers. I've been putting in and asking questions and I have not gotten an answer yet about my contract. I've used it once. I put in three total this year and had to cancel two because what I thought was broken decided to get fix itself, except for the refrigerator, but that was taken care of.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Peter

When my wife and I signed up for Choice, We were assured that we would be able to choose our service company. That was not the case on our first service call. Subsequently, the technician that responded ended up not being able to fix the stopper of our two year old commode and the only alternative was to purchase a new commode that we had to order and pick up from a local store to have them install. $750 later…

2 years ago

check_circle

Verified Customer

star star star star star

Chris Musco

There are a few things that I have enjoyed so far with choice home warranty. Gift is the ease of placing a claim. The second is the quick response time. The third is the quality of service providers

2 years ago

check_circle

Verified Customer

star star star star star

TeeTime

Initially, the rep misidentified my plan; Said my issue was not covered. Once that was straightened out, almost immediately, technician was assigned and quickly available. Technician also accommodating to my schedule.

2 years ago

check_circle

Verified Customer

star star star star star

Enrique San Jose, CA

It was my first claimed, so I expect to get answers quick and expect my call be answered as smooth as possible. And indeed, actions was taken and my claim was answered and job was done professionally.

2 years ago

check_circle

Verified Customer

star star star star star_border

Carol Perez Cleveland, OH

Quick to schedule appointment, but fairly long wait (1 week) for repair person to come out to look at it. Then even longer (2 weeks) for appointment to come back and actually fix the issue. For a large family, 3 weeks is a long time to go without washing clothes

2 years ago Edited March 18, 2024

check_circle

Verified Customer

star star star star star_border

Charles Baran

There are times when you attempt to communicate with them, that ypu simply think "the lights are on but they must have their head in the oven" They do NOT hear what you are saying at claims time...they simply repeat their script! Getting to talk to a supervisor about you claim is as close to a Donkey giving birth to a Rinocerus. GOOD LUCK!

2 years ago Edited June 7, 2024

check_circle

Verified Customer

star star star star star_border

Tes Kefle

The quick response. I called on Saturday afternoon when I found out my heater was not working. On Sunday I was notified service was schedule early Monday. Chicago as you know the weather changes so rapidly. So on Monday the heater was fixed and running well. Thanks Choice.

2 years ago

check_circle

Verified Customer

star star star star star

Peter Kingan Houston, TX

My appliances were repaired in timely manner. My kitchen was left totally clean and like no one was ever there. Everything works great. Service man called and let me know time line

2 years ago

check_circle

Verified Customer

star star star star star_border

joe verrengia

The only thing that I would like to change about this company is the length of time it takes to get a gift card when they’re replacing an appliance, other than that they’ve been fantastic and the people who answer the phone to help you are very knowledgeable and helpful And fully address any problems that you may have

2 years ago

check_circle

Verified Customer

star star star star star

Kathleene Hoffman Plainfield, IL

Washer broke got money to buy a new one. Then the microwave needed to be fixed. I paid 69 dollars and it's good again. The man thar come from Razor Sharp is very nice and honest about what's wrong. I very happy so far.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

L. Johnson

When I join this company I was happy until I needed help to repair my air condition, the contractor they sent out couldn't fix the problem, all he wanted to do was check the refrigerant he said that the company would pay for anything more. I end up fixing the problem myself. Iam very disappointed with the contractor that was sent out, he was not helpful at all. Larry Johnson

2 years ago

check_circle

Verified Customer

star star star star star

Janet kaplan Pittsburgh, PA

They always do the right thing. Either fix it or replace it! I have never had a problem with Choice Home Warranty . Have been using them over 6 years and it’s worth every penny

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Barbara Alderman St. Cloud, FL

My sink was stopped up. The guy came in. He spent no time at all. He did something to the sink, and it was the same. It was exactly the same so I had to have someone else come because he couldn’t come back and had to pay for someone else, I requested my money back since it all happened within three days and they said no I didn’t get my I didn’t get any satisfaction from this guy and I wouldn’t let him come back anyway so I’m very disappointed that y’all took my $85 and wouldn’t give it back to me because it was no help at all and I had to pay twice because I had to pay someone else B

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Karen Abrams Louisville, KY

Tech came unprepared. We had sent make, model, serial. And problem ( timer won’t advance), first to Choice, then again to Sears home service at their request. Tech showed up with no info and no parts. Spent all morning trying to get his app to work. Then said was waiting on authorization. I finally called Choice and got the authorization number for him. Then wrote him his check for the call. He then told me he couldn’t return to replace the timer until March 27. This was in Feb 20. Half the day wasted and nothing done.

2 years ago

check_circle

Verified Customer

star star star star star

James Mckenzie Buckeye, AZ

Choice Home Warranty has been outstanding. Over the last 5 years they have saved me a lot of home repair cost and are always prompt on getting on all work orders worked quickly.

2 years ago

check_circle

Verified Customer

star star star star star

Randles Lunsford

I've used their service multiple times and have always been impressed with their responsiveness. When I had issues with my dishwasher and hot water heater, they quickly sent someone to evaluate and fix the problems. The technicians were prompt and efficient, even in bad weather. Overall, I've had a great experience and highly recommend them!

2 years ago Edited March 5, 2024

check_circle

Verified Customer

star star star star star

Dell Uniontown, KS

2 years ago

check_circle

Verified Customer

star star star star star_border

Dennis

I used it to go ahead and replace my microwave oven. The appointments once they were made, there was a good follow-up, and they were very punctual. They were not able to repair it. So I was able to get a voucher for Lowe's for $250, and that was appreciated.

2 years ago

check_circle

Verified Customer

star star star star star

Ann

I just made a claim. I went online, made a claim, filled out what I needed, and they contacted me that afternoon or the next day. All of the people that have come in and done work have been very nice.

2 years ago

check_circle

Verified Customer

star star star star star

Alice

I had a situation that needed to be fixed, they handled that. Well actually, I had to call another person, but I got to a different person when the first person couldn't handle it correctly and they took care of it.

2 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

It just depends on who you talk to. You don't get the same people to do the service over and over and over, which means if you need a plumber, you may not get that plumber. You can request that plumber, but you have to wait for them. So I'm just saying consistency is a concern.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Deborah

I had to get involved with a case manager and she wouldn't call me back. And she hardly gave me anything when Choice Home Warranty was sold to me I was told that I would get an appliance of the same value or more. But when my stove went, I got very little money out of it. And I negotiated, and she gave me something that was a small amount of money and I wanted a case manager on it and we went back and forth and I even went as far as to try to connect with the CEO of the company and I did get one of the managers, and he told me it would be taken care of, but it was never taken care of. So I just got after having no stove from before Thanksgiving, till January, I finally settled.

2 years ago

check_circle

Verified Customer

star star star star star_border

Mary

The last time we used it was for the garage door. But we didn't use it because the garage door is not covered. But the garbage disposal, we had someone come out for that, and they did a great job and were able to get there within a couple of days.

2 years ago

check_circle

Verified Customer

star star star star star_border

Robin

I got one thing fixed, and I wanted to get something else fixed in the same room, they said that I had to wait another 30 days before I put another claim in. It didn't really make sense to me, but rules are rules of the book. They are quite prompt in settling the claims and coming out and fixing the things that I'm very pleased with.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Pam Dalton, GA

Our claim is still not settled for replacing our microwave. Only the partial amount is being replaced and we were of the understanding that the whole appliance (microwave with hood) would be replaced. We were told it would take up to six weeks to receive a credit to use at Lowe’s. We did not find this out until approximately 3 to 4 weeks after first filing our claim. We have been very disappointed with Choice Home Warrenty and this is not the first time. The first time we were disappointed involved a claim for our stove. The gentleman was going to do some additional work involving installing a gas gas line. He asked for $900 up front which we felt comfortable with because he was recommended through Choice Home Warrenty. Well, our bad, we never heard from him again and he would not answer our calls. So needless to say we are extremely disappointed in how our two of our claims have been handled.

2 years ago

check_circle

Verified Customer

star star star star star_border

Sally

I like the service young man. He did a great job-efficiently, respectful, and didn’t leave a mess What I didn’t like was having to wait a week for service because it was my refrigerator/freezer and I lost almost everything in it !!

2 years ago

check_circle

Verified Customer

star star star star star_border

Richard Virginia Beach, VA

Repairs are handled right away and they are performed by professionals. That ,in and of itself, not having to spend your own time researching how to repair whatever is broken, I believe is a great option. I would remember too that nothing is perfect, but a home warranty is a good choice.

2 years ago Edited February 20, 2024

check_circle

Verified Customer

star star star star_border star_border

Steven Blue Springs, MO

Called for service on a faulty water valve. The claimed was denied, but I needed the work done. So I paid the tech to do the work and appealed the decision. After talking to the rep he agreed to pay for the repair. But when I said I already had it repaired by the tech you sent. You again denied my claim. My real estate agent called a contact he knew and was told that you would then write me a check…still waiting on the check almost a month later. Your company is not one that I would ever recommend to anyone!

2 years ago

check_circle

Verified Customer

star star star star star_border

Charlene

It's hard to get a hold of a person. I called the toll-free number and left a message. They never did get back to me. I called back the next day and reported it, and then they did send me an email. I renewed and I have recommended them.

2 years ago

check_circle

Verified Customer

star star star star star

Secil

They respond fast. I think one time we had a problem with the breaker circuit, and they responded so fast and they came and fixed it. And then a problem with the stove, the numbers didn't appear, and they fixed that too.

2 years ago

check_circle

Verified Customer

star star star star star

Annette

I'm in the process of using it right now. My washing machine is not working properly. It's leaking and the service company who they assigned to this repair is coming tomorrow.

2 years ago

check_circle

Verified Customer

star star star star star

Melissa

I never had to call customer service before. I just did a claim online. The people contacted me and let me know what time they were coming, they came out and fixed it, and that was the end of it.

2 years ago

Choice Home Warranty Reviews