Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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RAMONA THOMAS

I put in a claim for my central heating unit on 1/142026. The Serviceman can out and couldn’t find anything wrong. Now today it’s running and cutting off again and blowing cold air. I tried to file a new claim but the previous claim is less than 30-days so it was reopened. I called and spoke with a Rep and told that I would be charged another $100 for the same issue. I change my payment from my Chase Debt card to my Citibank Credit and now I have a $100 service charge pending on both cards. Every time I file claim I have a problem.

6 months ago

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Verified Customer

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Orlandes Howard

I chose to work with Choice after doing my research on home warranty. I like Choice offer and the person who I spoke with was very professional.

6 months ago

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Anthony

Hello... Yes i created a Claim .. Policy #: 131168399 Claim #: 317590511 LOCATION: 829B Deal Rd, Monroe Twp But i canceled it within mins and never got my $75 back

6 months ago

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Verified Customer

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Steven

We experienced a sewer obstruction - couldn’t use ANY water in the house. Filled out the online form explaining the problem (on a Friday morning), and was told that CHOICE would find a technician to help - within 2-3 business days!!! I called and told them we needed immediate attention, but got the same line. Saturday morning, with NO RESPONSE from CHOICE, I called a plumber who was at the house in 30 minutes and cleared the line. In this case CHOICE was useless, apparently with no capability to handle emergent problems. I will NOT be renewing my contract.

6 months ago

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Verified Customer

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Stan

I've paid my $100.00 twice to get my water heater fixed and it isn't working properly yet. ON top of paying the repair person, Choice has a hold on my account for the same amount.

6 months ago

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Nina

Placed a claim for my refrigerator. I was connected with a tech immediately. He came when promised and remedied the problem

7 months ago

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Toni Lassiter

Everything is good Frank did a great job on time and very nice I will ask for him again thank you God bless! Toni Lassiter

7 months ago

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Margarita

Good reviews made me try Choice Home Warranty. I had a call last week and the service was exceptional. Technician was able to fix my problem quickly.

7 months ago

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Jeanine

I haven’t had many claims but then ones I submitted was done timely and the one that was a little controversial was resolved to my liking.

7 months ago

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Verified Customer

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James

The appliance vendors do not honor the Choice appmt schedules in many cases. No one is watching the vendors. The system does not allow you to change vendors when they are not arriving on schedule as given by choice

7 months ago

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Cynthia Gregory Elmore

Reputation for excellent service and I have been very satisfied. Suzanne M. was very professional and gave excellent customer service.

7 months ago

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David

Put in claim, HVAC tech scheduled, and now things are working again. Easy and nice experience. Good HVAC company worked with me.

7 months ago

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Verified Customer

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Bobby

The service provider was on time,and was concerned with my situation..He also made sure I was satisfied with the service, and I was satisfied.

7 months ago

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Ken

They’re the best rated company of all, & they have been great on the 2 claims we’ve had. Would highly recommend them.

7 months ago

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Jeffrey

Failure to follow through. Took weeks to order the part when it was approved the same day the technician came out. I called multiple times and there seemed to be no urgency. Akeya (supervisor) was ineffective and detached. She had multiple opportunities to say we got you covered, but displayed a negative attitude in tbe entire conversation. I hope it was recorded. Very disappointing for my first experience with Choice. And Runyon appliance dropped the ball as well. Fiasco which didn’t need to happen

7 months ago

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Verified Customer

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renard littles

It was cheaper than the warranty I had before. But cheaper is not always better. Also the age of the appliance or whatever you want to fix has to be a certain age or y'all don't pay for it. Then you prorated and then charge $50 to cancel. Wow!

7 months ago

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Verified Customer

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Kevin Martin

I don’t like that when I call choice to have a customer service rep or a supervisor call me back no one ever calls me back! So I’ll call back several more times and the person I’m talking to says let me expedite your call it’s all a big LIE,because no one ever picks or call me back!im still waiting for someone to call me back from January 13 and 14 2026 that’s a DAMN shame!

7 months ago

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Verified Customer

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Lauren Robison

Sellers of my house paid for a year when I first bought, and I had a good experience so decided to keep renewing the warranty.

7 months ago

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Verified Customer

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Linda Gongora

Great and fast at getting my repair done. I love the service and would recommend Choice Home Warranty to everybody. Thank you 👍😇🙏

7 months ago

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Verified Customer

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Charles Chaney

Always respond to my needs. Workmen contact when coming for appointments and very considerate. Work is efficient and done on first visit

7 months ago

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Brenda

First claim tech did not fix ac contactor. He didnt not return calls. We ended up paying out of pocket for new contactor and thermostate and Choice Warranty did not reimburse and we did not get a refund for $85 service fee. We are out of pocket $85 + $50 + 150. We have an new issue now with pan for inside unit, called for service and they sent the same service Sears tech. We refused his service and was not charged. Awaiting new service tech. Will review when the new service tech comes out.

7 months ago

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Verified Customer

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Susan

They gave me a fraction of the cost to replace my range after I had made payments for three years to their company I just thought they could do better. If I had put that money aside myself instead of giving it to them I would have been able to replace my stove and have money left over. I think they are a money grab company. You may have better luck. I have since cancelled my policy with them.

7 months ago

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Verified Customer

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Arrie

Rating about company were good when I chose this company. However when trying to call about my recent claim I had a difficult time getting a response from the office.

7 months ago

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Susan

This is a terrible company. They don’t answer their phones. They immediately take the money for the trip charge & do nothing. Ours sat in his truck for 1/2 hour & left. They close out your claim without notice. They don’t fix what you called them for. They say they’ll refer it for approval for repairs & that’s it. Never get back to you. The new scam is they’ll allow you to find your own company to do the work & will reimburse that company then if the repairs have been approved. Do Not do business with this company.

7 months ago

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Verified Customer

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Nevia

Not much to tell. I was checking out the best warranties on line and Choice was on the top, read it and a couple more, then I made my decision on it!

7 months ago

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Verified Customer

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RANDALL DAVIS

7 months ago Edited January 22, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Verified Customer

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Nancy

We like that each repair is a flat rate. We dislike the time it takes to get an appointment. Some of the technicians have been efficient and did quality work. Twice the work was unsatisfactory

7 months ago

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Manuel

We were promised coverage on all systems and appliances, and on the phone I was told that if an appliance needed replaced, a match in quality and function would be made. This was not what happened.

7 months ago

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Jim

I have been a member of CHW for several years. My recent experience with CHW has not been good. The plan I purchased last year was to be improved but it has NOT been improved! The coverage offered recently on our microwave oven was totally unacceptable, I objected and got zero help. The amount offered was supposed to be mailed to me but it has not arrived. R

7 months ago

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Verified Customer

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Ralph

They are the worst company filed A claim in Dec for a washer it’s Jan and Have not been reimbursed or replaced Was the lid it takes 30 days.

7 months ago

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Verified Customer

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Judith

Had several visits regarding my A/C system with no resolution. Paid $700 for two visits and a recommended dye check to find a leak. The leak took too long to show up again so a new ticket was charged. New service tech found leak and recommended a coil replacement. Stop leak was added instead. I cancelled my contract after going over a week in Florida without A/C. My system is now low on refrigerant again.

7 months ago

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Verified Customer

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William

Having your call center going over seas is horrible. Most times they follow a script and when you request an Employee in the US they refuse. I had an issue with trying to get another company to fix my washer after the other company visited my home well over 6 times with the problem not fixed in the course of 6 weeks. Family of 7 imagine your family not being able to wash clothes for 1 week now imagine 6 and it’s still not fixed during this writing.

7 months ago

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Verified Customer

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Sandra

Excellent customer service they respond promptly to my call on my problem was solved quickly. Thank you for an amazing job

7 months ago

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Verified Customer

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Robyn Blair

Waiting to be paid can take a while. Never enough to purchase new or equivalent product. Service can take awhile for them to find someone to try and fix. Guess it would be worth it if you have a lot of things to break, but for money paid for warranty and amount of reimbursement was not worth it for me.

7 months ago

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Tricia

When you say you are going to fix something but then tell me it will be a month before you will receive a gift card for it. And I have been without a microwave for two months and that you are not going to install and are home warranty company. I will never say nice things about.

7 months ago

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Verified Customer

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Mary

I had a very negative experience with the HVAC company Leyvas - technician Jose. He was rude and condescending to myself and my husband. I called about the problem with the humidifier on my unit because it was leaking. He said there was nothing wrong with it. Took my 75 dollars and left. My humidifier is not alright and is still leaking. I’m leering to call again because they may send the same arrogant ass.

7 months ago

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Joleen

They will find every loophole under the sun not to pay for repairs. The service techs that they find to take the job are often incompetent. The good companies won't take the CHW jobs so you get stuck with whomever works the cheapest. Don't waste your money..

7 months ago

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Verified Customer

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Tarang

The filing process for claims is quick, response is prompt and never denied a repair service after a claim, would recommend it.

7 months ago

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Mike

I thought Choice was improving until I had a real claim. The company is only paying me a small portion for an appliance replacement which should of been fixed. The lack of customer service and doing the right thing by the customer was not in the conversation. Referring to legal documents and the reason why the would not make an adjustment has really set me back on how awful this company is. I would recommend anyone who is considering this company to run away literally.

7 months ago

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Verified Customer

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Thomas Le

Very good turn around in scheduling technicians for repairs. It’s a good investment to have Choice Warranty as insurance. I highly recommend.

7 months ago

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Verified Customer

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Jane

I signed up and paid for 5 years service. My first claim was on December 3, 2025 requesting to resolve a kitchen sink backup. I was waiting for a plumber 5 days. The plumber was not able to find the main pipe and did not finish the job. I never had such problems before and thinking that plumber resolved the problem I gave 5 stars review, but around 10 days I called again. This company did not resolve my claim until today 01/08/ 2026. They do not have professional plumbers and their customer service is terrible. I want my money back.

7 months ago

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Debra Harris

It’s hard to talk to a live person and a man answers the phone and practically hang up on me while I’m talking or he transfer me to another robot to talk to. I don’t like that at all!!!

7 months ago

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Diane

The service provided was sufficient to solve our problem. The technician was courteous and knowledgeable. Problem was solved.

7 months ago

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Verified Customer

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Lisa Carroll

I am so pleased with my choice home warranty! I have used them for several breakdowns! Always more than satisfied with the service! Thank you

7 months ago

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Thomas

I had a water leak. your plumber did not fix it. I hired The Plumber Guy who came and in an hour and a half fixed the leak. cost$528.84. Please reimburse me. Do you have a form I need to fill out? thank you, Thomas B.

7 months ago

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Bonnie Sackett

You solved my kitchen disposal problem/ replaced it. The repair person was very nice and very efficient and knowledgeable. TY

7 months ago

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Patrick Ceballos

My experience with the contractors that came out were very professional and friendly. They corrected the issue and the work was done properly.

7 months ago

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Kim

They don't just send anyone, they send the best. They are prompt, polite and ready to serve. Worth every penny I pay on both of my homes!

7 months ago

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Roland

Had my furnace checked and it was not in good condition,after they checked it said to replace it no questions asked I give them a 10 out of 10.

7 months ago

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Verified Customer

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Cynthia

I was very happy with the service man that came out! I was concerned about the time that it took Choice to get a service person to my home. It was almost a week.

7 months ago

Choice Home Warranty Reviews