Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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David

Takes too long to get a technician out every time I’ve had to do a claim. Usually have to wait anywhere from 3-5 days just to get someone to come out. Hard not having Air Conditioniner or working washer dryer for that long. Then they come out and usually say it will be between 5-7 days before the parts come in. So ur without ur household working items from 1-2 weeks. Wish they got out faster.

1 year ago

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Verified Customer

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Roy Varney

Policy states it covers ductwork and I pay additional for roofrepairs. Choice denied my claim to repair a roof leak and recently denied a claim to repair/replace ductwork damaged from normal wear and tear: stating it wasn't normal wear, which it definitely was do to age and normal wear from condensation of the HVAC unit itself.

1 year ago

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Verified Customer

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Michael Bogdan

although i moved into a relatively new house with new appliance, i knew from experience that things break. I have used CHS several times now within the last 6 months and they have delivered each time.

1 year ago

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Verified Customer

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George Bean

I didn’t like not speaking with a local agent. The company who did the work was very good. There was more cost involved than I thought should be but the company employees did really good installing the water heater.

1 year ago

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Verified Customer

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Cindy Tee

I like that I don't have to worry about unexpected excessive costs when an appliance stops working as expected. I would rate a 5 if the response time for the contractors was shorter and replacements were comparable to your existing appliance instead of builder grade.

1 year ago

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Verified Customer

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Anand Desai

I have been a member of CHW since 10 years. The services I have received from CHW have been fair. When reporting an issue (problem) with appliances, the diagnosis of the tech. sent is of primary importance so as to proceed. Microwave bulb which was to be replaced was attended by an electrician who messed the repair by damaging. Since then the m-wave has been irreparably damaged.

1 year ago

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Verified Customer

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Ron Ruehl

City Star Appliances has been very responsive to my questions and concerns. I will be monitoring the temp of refridgerator that was repaired and was told to call them in a few days with update.

1 year ago

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Jason Decroo

This company has been great as far as fixing repair issues when they arise. When it comes to replacing an appliance it’s a different story. Your choice is to take the minimum amount offered and that’s it. They will give you a third of what a new one would cost retail based on their numbers and can’t replace it their selves for that price and drag the process out as long as possible.

1 year ago

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Verified Customer

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Pallu Patel

It takes long time for choice warrenty to schedule service call plus job assignment company is limited. It was never like this before.5 years back I was very satisfied with Choice warrenty. I am there customer since 1986. If they have more technician this is good home warranty company.

1 year ago

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Verified Customer

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Jane Strachey

Choice warranty did the job I was paying them for. Sorted a technician for my air-con system quickly, accepted his quote and the whole thing was repaired within a week. Worked well

1 year ago

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Verified Customer

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Robert Long

The contacting choice to start a claim is quick and easy. They handle your claim professionally and with your urgency in mind. The service company that does the actual work needs to get more organized and efficient.

1 year ago

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Verified Customer

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Melba

Claim made 4/10/24, repair tech reviewed and ordered parts. Parts received 4/19/24. No return contact or appointment to return repair refrigerator. Called several times to ask for resolve was told message would be sent to repair tech. Still no appointment or call back. Called again was put on a call back cue but no call back. Sent emails and did review claim online. Yesterday did another email and further reviewed claim page, pressed on screen but on no clear “ Press here for help” . Saw next page and to chat. Kept receiving same response after each explanation we were still waiting for repair of our refrigerator . Response was that “ they had information repair was complete. If we had any comments or questions to contact them.” Finally Received response that there were going to review and contact us within an appointment to give them 24 hours. Today I’m waiting for a call back. I’m hopeful that I will get a callback today. If not, please contact me as soon as possible.

1 year ago

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Verified Customer

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Teresa Nasson

Thank you choice home for the amazing job, the appointment was scheduled, the technician arrived on time and the job was well done. So professional, I will definitely recommend this to family and friends.

1 year ago

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Verified Customer

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Tina

I have been a CHW customer for several years now and have only used the service a couple of times for repairs. One of those times they were unable to find someone for service in my area and advised me to find a repairman and they would reimburse me for the charges and I did. Well a couple of weeks ago my AC was not cooling and I reported it late in the afternoon. I have Asthma and several other medical issues and included that in my claims report. I didn't hear anything back except an email that they were going to place the order with a technician. The next morning still nothing. I got someone to come and fix the problem. I called CHW about reimbursement and they told me, "No you will not be reimbursed because we didn't approve it and we are not an emergent service. It's in your contract." The young lady was also very rude about it. I'm sorry but it was hot and I think there should be some exceptions sometimes. In the past I have referred people but I won't again. There are other services. Choose Wisely.

1 year ago

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Verified Customer

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Emil Cygal

Arturo the electrician did an excellent job. He is well versed & very professional & answered all my questions. Please put something in his HR folder & text me back as you did this & thank you

1 year ago

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Verified Customer

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Ding Garcia

Choice warranty is good however the repair company that they contracted is not good. Until now my I’ve machine is not done due to the parts they ordered was damaged. Now another week or so wait again.. very unsay!

1 year ago

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Verified Customer

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Helen

I have only had a couple of claims, nothing major. Delay in getting an appointment though they do allow you to obtain your own repair company and be re-imbursed. Not sure how that would work. My last claim hasn’t gone so well, needed a follow up appointment. Can’t compare Choice to other warranty companies because this is my first experience. Three stars is the best I would do

1 year ago

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Verified Customer

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Tiffany Gibson-Jackson

Each time I have submitted a claim, I’m getting a response in 24 hours and someone is out within 48 hours. The turnaround to get service taken care of this excellent thus far!

1 year ago

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Verified Customer

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Robert Becker

I’ve only had to use my home warranty twice. I’ve paid them $2,600 over 6 years. I have used them once for my air conditioner, and once for my dishwasher. There response was fast and courteous.

1 year ago

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Verified Customer

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Jords

No complaints about the service. I think it just too a little longer than usual to get a technician out due to availability issues, but once there was a technician available, the entire process was seamless. I didn’t have to contact anyone at all.

1 year ago

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Verified Customer

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Cruz Serrano

I prefer the USA customer service to call into claims. The recent claims representative did not hear me correctly or understand what I needed knowledge wise. I’m a premium customer. I provided in detail what I needed verbally and I uploaded in my portal of my work service document of the scope-of-work that showed no charge and what was needed that the field plumbing technician wrote what was needed to repair or replace. Yet, the approver from CHW tried to deny my no cost out of pocket service. CHW claims rep stated I could not speak with the approver because he did not have the ability to do so or have the telephone number. The vendor Forever Plumbing are an excellent company. Thank you in reading my written concern.

1 year ago

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Verified Customer

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Samantha Richardson

I would have said it was going well until recently, but we were assigned a plumber who is running a scam, and it was a terrible experience. When I tried to get the ticket reassigned, they auto denied it because the plumber Choice sent us ghosted us after referring us for restoration for water damage. They made us put in a whole new claim, and assigned the SAME company again. I had to call between 3-4 times and was told different things by each person, and at the end of the day they charged us for the same issue twice. I’m definitely going to get a different company when this one expires.

1 year ago

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Verified Customer

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James

I want to thank you for sending out ANYTIME HOME SERVICES to make plumbing repairs. Our tech verified leaks and made repairs. Will request ANYTIME HOME SERVICES to repair any issues .

1 year ago

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Verified Customer

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Karen

Going on 2 months andd my toilets have not been repaired yet. I gave the lumber the name of a distributor and he knew of the company. This was 3 weeks ago . He doesn't answer phone calls. I emailed him and he asked for my policy#, address. I forwarded the info and requested a ETA for repairs. Still waiting. My water bill has increased $20/month.

1 year ago

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Verified Customer

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Willaim

They are friendly and very helpful. The service is excellent. I usually have a repair rep to my house within 48 hours. They are less expensive than the other home warranty I was using and much more efficient.

1 year ago

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Verified Customer

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Taresha Bryant

I’ve had choice warranty for over 5 years. It easy to put in a claim online or by calling the toll free number. They are quick to get someone out to fix the problem for one set fee.

1 year ago

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Verified Customer

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Vickie

I didn't like the inadequate options /details given when an appliance has to be replaced. I was offered the replacement cost of appliance without noting other options available (i.e. time it will take to receive option [e-gift or check, 30 days].

1 year ago

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Verified Customer

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Donna

Easy to set appointment Contractor was very helpful, worked efficiently, cleaned up after project was completed. Would definitely request the same contractor if project was appropriate. Thank you

1 year ago

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Verified Customer

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Ruthie

The agent at Choice Home Warranty showed concern was very kind and considerate to my stress call I can't say enough about how patient and professional the agent was that help me with my claim thanks again for your help

1 year ago

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Verified Customer

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Richard Jimenez

Well I had a home warranty with a different company in two different states in the other state they were AWSOME but here they sucked You Guys were the top choice on google I have had nothing but ok experiences I live in a small town and most of the repair people come from the bigger cities around me Sometimes it takes a little longer to get to me and it takes longer for the repair or the people can’t fix or work on the problem and don’t contact you back so my things don’t get fixed right away

1 year ago

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Verified Customer

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Sam

CHW scheduled a plumber that bases his business 82 miles away from my home where the work needed to be done. Plumber cancelled that first scheduled appointment. It's a bit frustrating that CHW does not contract with any local plumbers in my area which is near San Jose, CA and Santa Cruz, CA. There are dozens if not a hundred plumbers within 30 minutes of my home. This is the second time that CHW scheduled a plumber from so far away. The first one didn't come either and I had to get the OK to schedule a local plumber to take care of that issue. I paid that plumber for his services and was reimbursed from CHW for the balance above my $75 co-pay about three weeks later. Customer service representative was good at understanding my problem but I eventually cancelled this second attempt with CHW and am currently working on trying to fix the problem myself. If I am unable to I will either have to schedule a third try with CHW or just schedule a local plumber myself in hopes that the issue is resolved. Kind of defeats the reason for having a home warranty policy. Hopefully CHW will find local plumbers, for which there are many dozens, to service their customers in my area.

1 year ago

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Verified Customer

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Willie

Home Choice Warranty gives you a peace of mind knowing that your appliances are covered/protected by the professionals. The customer service is great and the bill is affordable.

1 year ago

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Verified Customer

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Curtis Brown

After submitting a claim, I was contacted within a n hour to lock in my appt day & time. He showed on time and completed the job quickly. Left zero mess and would definitely recommend Choice Home Warranty

1 year ago

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Verified Customer

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Eloise Stevens-Jones

The service to repair my dryer was excellent. The service repair person arrived on time, explained the problem and it was resolved. My dryer is like New. Recommend Choice Warrenty!

1 year ago

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Verified Customer

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Mitch

It took 4 days for CHW to set an appointment for my furnace issue. How ever, I am thankful they sent Spartan Heating and air to fix my furnace. The tech. was very polite and extremely knowledgeable of the issue with my furnace.

1 year ago

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Verified Customer

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Donna Tisdale

Choice was quickly working to make sure my busted pipe was fixed quickly! The plumber that came was very nice, knowledgeable and quick! That’s my first claim with Choice and I am very happy!

1 year ago

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Verified Customer

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Sorento

Overall, they are pretty good. However, I did my friend my motion light exterior security light comfort prior to me paying $85 service fee that could’ve saved me $85 if I known it wasn’t covered the exterior security motion light.

1 year ago

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Verified Customer

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Becky

I recently had the displeasure of trying to talk to customer service. I had spoken to Ro and explained my situation and he gave me his direct line so I could get ahold of him with any other concerns. After I spoke to him, he was going to talk to his supervisor & get back with me on the 2 bad parts on my furnace. He was also going to credit April's payment because I expressed concern & wanted to cancel my policy. When I tried to call him back no one knew him or would even listen to my complaint. I asked to speak to a supervisor & once again no one called me back. Very disappointed with your customer service & I have been paying for your service since 2018.

1 year ago

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Verified Customer

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Kenneth

I dislike that they sell coverage for a water softener but then don't cover things like resin replacement when that a common repair that's needed at between 5 and 10 years of age. I also didn't like that they attempted to low balled my dishwasher replacement and I had to schedule an appointment for a 15 minute phone call to get a reasonable amount. But then I had to wait 30 for a Lowes egift card to arrive.

1 year ago

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Tom McNamara

I just recently had an oven repaired and that was done very well and I am pleased. Previously, however, I had a claim for a broken down clothes dryer about a year ago, I paid the $60.00 service fee, the technician ordered a part that turned to be apparently unavailable. I made numerous phone calls to choice home warranty regarding replacement. The dryer was never repaired nor replaced. I finally bought a new dryer with my own money. So not only was I out the cost of a new deer, I was out the $60.00 service fee. I am completely dissatisfied with how that claim was mishandled.

1 year ago

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Verified Customer

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Nilesh Desai

Like the responsiveness to act on the Problem Did not like that replacement Dishwasher was not fully covered. We have warranty to cover during failure, so when Money is paid, it should Pay how much it cost to replace new Dishwasher.

1 year ago

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Muthrine

In my contract with Choice Home Warranty, I agreed to pay $45 for service fee. Choice Home Warranty just changed my fee from $45 to $60 and my contract is not up for another year. In addition, they sent a contractor to work on my stove/oven. The problem still existed when the contractor left so I reported this to Choice Home Warranty. The contractor did not arrive for some 20 days and then told me that I had to pay another service fee. When I called Choice Home Warranty, I was advised that they could not make the contractor give my $60 back. (Not happy)

1 year ago

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Verified Customer

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Betty

My dryer went out and I was told I would only receive $325 which is not even enough for a cheap dryer. I was terribly disappointed in the company. I expected more from them. I would have been happy with a cheap dryer. Then I have to wait up to 30 days for a check that I can only use at Lowes, because Choice Home Warranty has a deal with them. The last company I had replaced a hot water heater in the last place I lived. I received a check (I could cash) to purchase a a new hot water heater. I was told if it cost more they would refund the balance to me. I am considering going back to American. I am so discussed by the outcome of this replacement!

1 year ago

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Verified Customer

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Connie Salazar

My claim was handled quickly, the technician came early, was very informative as to the problem & fixed it within no time at all. Made sure everything was in working order before he left.

1 year ago

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Verified Customer

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Linda Beatty

Within 24 hours the tech came out to fix my garage door opener.It couldn't be fixed,Choice home warranty covered it 100 %.This replacement paid for my annual cost of warranty.Best home warranty company

1 year ago Edited April 5, 2024

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Verified Customer

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Theresa

I chose Choice after reviewing feedback and customer ratings. We have been impressed with the customer service, easy online claims submittal process. Just simply AWESOME!!!!! I've recommended Choice to my neighbors.

1 year ago

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Verified Customer

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Marie Locklear

I'm pleases With this company. I didn't have any claims the first year, but I've had two this year. Service was fast and painless. The tech on the last claim was very nice.

1 year ago

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Verified Customer

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John

When I ask a question, I never get answers. I've been putting in and asking questions and I have not gotten an answer yet about my contract. I've used it once. I put in three total this year and had to cancel two because what I thought was broken decided to get fix itself, except for the refrigerator, but that was taken care of.

1 year ago

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Verified Customer

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Peter

When my wife and I signed up for Choice, We were assured that we would be able to choose our service company. That was not the case on our first service call. Subsequently, the technician that responded ended up not being able to fix the stopper of our two year old commode and the only alternative was to purchase a new commode that we had to order and pick up from a local store to have them install. $750 later…

1 year ago

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Verified Customer

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Chris Musco

There are a few things that I have enjoyed so far with choice home warranty. Gift is the ease of placing a claim. The second is the quick response time. The third is the quality of service providers

1 year ago

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