Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Leslie Hawkins Pierce

They dispatched a veteran technician to look at my stove immediately and within a few days my stove was fixed! The service provider was knowledgeable and gave excellent customer service…my oven is working like new!!!

2 years ago

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Verified Customer

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LEOPOLDO CRUZ

The resolution of claim was swift and well handled. The installation team was very good. The only objection that I could have is that it took five days to have the new units delivered. With the current heat wave and no A/C that was quite tough

2 years ago

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Verified Customer

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John

Enjoying peace of mind that this service allows us. Occasionally the selected repair person leaves a little bit to be desired. I wish they would do a better job of screening the people.

2 years ago

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Verified Customer

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Thomas McLaughlin

Communication can be a bit confusing phone call text msgs e mails. I prefer 1 sorce of communication. The tech was knowledgeable and to the point. It took 2 house calls and numerous calls to get my ice maker repaired after 1 month of down time it appears the ice dispenser is working. Shout out to Robert.

2 years ago

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Verified Customer

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Mike

In all honesty , I haven’t had them very long but, so far, I am not impressed. It is very difficult to get in touch with a real person who is usually very difficult to understand. In general, the response times from the contractors has been way too long, sometimes up to as much as five days. The contractors I’ve dealt with have been, with one exception, sub-par. On one occasion, I was charged an extra $450 because of some minuscule fine print in an unrelated part of the contract. I must say, even though I eventually fired my previous Home Warranty company, that never happened with them. I really had no choice but to pay since it involved a water leak. Overall, I am having second thoughts about Choice home warranty.

2 years ago

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Verified Customer

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John Hintzen

The technician was not friendly, he was almost rude. He did additional damage to my washer that was not damaged before. He said he had to order parts for the washer. A week later he came back with the new parts and installed them. After he left I tried to use the washer and it would operate the way it used to. You have to restart it several times before it would get enough water to wash a load of clothes. and it stops after the first spin cycle. You have to open the washer door for approximately a minute and after you close it it completes the last spin cycle

2 years ago

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Verified Customer

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Vesta

Repair people for AC have been very quick and good. Repair for garage door did not know what he was doing, had to come back a second time. Plumber took a long time to come didn’t have equipment to find my problem. Was very hard to load receipts

2 years ago

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Verified Customer

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Diane Littlejohn

Last Sommer I had issues with my AC. We had record heat. I waited 3 weeks, they couldn’t find nobody that was willing to work with them. Ended up paying it myself and they paid me back. This time it was my garage door opener and had no problems. It was done in 4 days.

2 years ago

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Verified Customer

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Justin Hayes

My garage door spring broke. Called choice and they sent a guy out to fix it. It took 2 days but that was no big deal. I handed the guy my deductible and he fixed it and left. So easy. I bought a 3 year membership to choice.

2 years ago

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Verified Customer

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Janice Nelson

I have no issues per se, but the repair person we were assigned was/is very unorganized. My first appointment was June 4, then June 8 and I received a call a few days ago setting it for June 14. When I explained that this was the 3rd time, they changed it back to the 8th, we will see..

2 years ago

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Verified Customer

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Gene Stidham

Great response time. High quality technicians as well, not the bottom of the barrel type that AHS would try to send us. Even when there is a small mixup (first water heater size was a bit short), CHOICE corrected it quickly

2 years ago

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Verified Customer

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Karen Vincenzi

It is definitely worth the peace of mind that it brings. Whether I call or go online, there is immediate response both from the claim and the professionals that will be assisting us in repair or replacement.

2 years ago

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Verified Customer

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Bill Hendrickson

I love being able to call and get things fixed! I’m NOT a fan of the Plumber sent out to fix a problem! Made it worse, said it was fixed and cost me $2800! There were several issues in the contract never discussed when we signed up for the protection plan! Not sure if we’ll renew it!

2 years ago

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Verified Customer

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Melony Clifton

I HAVE BEEN WITH CHOICE SINCE BECOMING A 🏡 OWNER AND HAVE TO GIVE THE COMPANY ALL STARS ⭐️ AND AROUND OF APPLAUSE 👏🏽 FOR VERY EFFICIENT SERVICES! MAKE THE RIGHT CHOICE WITH CHOICE HOME WARRANTY!

2 years ago

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Verified Customer

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Ellen

Choice has been great. My complaint is with Lancelot's tech, Tom. He informed me that it was written in the contract fine print I would have to pay him $600 to replace the water heater should it need to be in the future. I called Choice and was told this is not accurate. I feel like I would be scammed by Tom if the water heater were to be replaced.

2 years ago

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Verified Customer

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Sherry Stanley-Holloman

Overall Choice has served me well. I do not care for the rate hikes, but I have been able to use their services on multiple occasions to repair appliances and a couple major systems on my home.

2 years ago

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Verified Customer

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Debra B.

We switched to Choice Home Warranty after having notsogood results from the warranty company assigned to us when we bought our home. We’ve had nothing but good results with Choice!

2 years ago Edited June 7, 2024

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Verified Customer

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Miguel Paredes

The first claim worked out well. It took a little longer than hoped for to get the parts for the repair to be completed, but the job got done. I paid the service fee and they took care of the rest. The technicians were very good.

2 years ago

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Verified Customer

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David

Takes too long to get a technician out every time I’ve had to do a claim. Usually have to wait anywhere from 3-5 days just to get someone to come out. Hard not having Air Conditioniner or working washer dryer for that long. Then they come out and usually say it will be between 5-7 days before the parts come in. So ur without ur household working items from 1-2 weeks. Wish they got out faster.

2 years ago

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Verified Customer

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Roy Varney

Policy states it covers ductwork and I pay additional for roofrepairs. Choice denied my claim to repair a roof leak and recently denied a claim to repair/replace ductwork damaged from normal wear and tear: stating it wasn't normal wear, which it definitely was do to age and normal wear from condensation of the HVAC unit itself.

2 years ago

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Verified Customer

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Michael Bogdan

although i moved into a relatively new house with new appliance, i knew from experience that things break. I have used CHS several times now within the last 6 months and they have delivered each time.

2 years ago

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Verified Customer

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George Bean

I didn’t like not speaking with a local agent. The company who did the work was very good. There was more cost involved than I thought should be but the company employees did really good installing the water heater.

2 years ago

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Verified Customer

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Cindy Tee

I like that I don't have to worry about unexpected excessive costs when an appliance stops working as expected. I would rate a 5 if the response time for the contractors was shorter and replacements were comparable to your existing appliance instead of builder grade.

2 years ago

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Verified Customer

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Anand Desai

I have been a member of CHW since 10 years. The services I have received from CHW have been fair. When reporting an issue (problem) with appliances, the diagnosis of the tech. sent is of primary importance so as to proceed. Microwave bulb which was to be replaced was attended by an electrician who messed the repair by damaging. Since then the m-wave has been irreparably damaged.

2 years ago

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Verified Customer

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Ron Ruehl

City Star Appliances has been very responsive to my questions and concerns. I will be monitoring the temp of refridgerator that was repaired and was told to call them in a few days with update.

2 years ago

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Verified Customer

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Jason Decroo

This company has been great as far as fixing repair issues when they arise. When it comes to replacing an appliance it’s a different story. Your choice is to take the minimum amount offered and that’s it. They will give you a third of what a new one would cost retail based on their numbers and can’t replace it their selves for that price and drag the process out as long as possible.

2 years ago

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Verified Customer

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Pallu Patel

It takes long time for choice warrenty to schedule service call plus job assignment company is limited. It was never like this before.5 years back I was very satisfied with Choice warrenty. I am there customer since 1986. If they have more technician this is good home warranty company.

2 years ago

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Verified Customer

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Jane Strachey

Choice warranty did the job I was paying them for. Sorted a technician for my air-con system quickly, accepted his quote and the whole thing was repaired within a week. Worked well

2 years ago

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Verified Customer

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Robert Long

The contacting choice to start a claim is quick and easy. They handle your claim professionally and with your urgency in mind. The service company that does the actual work needs to get more organized and efficient.

2 years ago

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Verified Customer

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Melba

Claim made 4/10/24, repair tech reviewed and ordered parts. Parts received 4/19/24. No return contact or appointment to return repair refrigerator. Called several times to ask for resolve was told message would be sent to repair tech. Still no appointment or call back. Called again was put on a call back cue but no call back. Sent emails and did review claim online. Yesterday did another email and further reviewed claim page, pressed on screen but on no clear “ Press here for help” . Saw next page and to chat. Kept receiving same response after each explanation we were still waiting for repair of our refrigerator . Response was that “ they had information repair was complete. If we had any comments or questions to contact them.” Finally Received response that there were going to review and contact us within an appointment to give them 24 hours. Today I’m waiting for a call back. I’m hopeful that I will get a callback today. If not, please contact me as soon as possible.

2 years ago

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Verified Customer

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Teresa Nasson

Thank you choice home for the amazing job, the appointment was scheduled, the technician arrived on time and the job was well done. So professional, I will definitely recommend this to family and friends.

2 years ago

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Verified Customer

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Tina

I have been a CHW customer for several years now and have only used the service a couple of times for repairs. One of those times they were unable to find someone for service in my area and advised me to find a repairman and they would reimburse me for the charges and I did. Well a couple of weeks ago my AC was not cooling and I reported it late in the afternoon. I have Asthma and several other medical issues and included that in my claims report. I didn't hear anything back except an email that they were going to place the order with a technician. The next morning still nothing. I got someone to come and fix the problem. I called CHW about reimbursement and they told me, "No you will not be reimbursed because we didn't approve it and we are not an emergent service. It's in your contract." The young lady was also very rude about it. I'm sorry but it was hot and I think there should be some exceptions sometimes. In the past I have referred people but I won't again. There are other services. Choose Wisely.

2 years ago

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Verified Customer

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Emil Cygal

Arturo the electrician did an excellent job. He is well versed & very professional & answered all my questions. Please put something in his HR folder & text me back as you did this & thank you

2 years ago

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Verified Customer

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Ding Garcia

Choice warranty is good however the repair company that they contracted is not good. Until now my I’ve machine is not done due to the parts they ordered was damaged. Now another week or so wait again.. very unsay!

2 years ago

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Verified Customer

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Helen

I have only had a couple of claims, nothing major. Delay in getting an appointment though they do allow you to obtain your own repair company and be re-imbursed. Not sure how that would work. My last claim hasn’t gone so well, needed a follow up appointment. Can’t compare Choice to other warranty companies because this is my first experience. Three stars is the best I would do

2 years ago

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Verified Customer

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Tiffany Gibson-Jackson

Each time I have submitted a claim, I’m getting a response in 24 hours and someone is out within 48 hours. The turnaround to get service taken care of this excellent thus far!

2 years ago

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Verified Customer

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Robert Becker

I’ve only had to use my home warranty twice. I’ve paid them $2,600 over 6 years. I have used them once for my air conditioner, and once for my dishwasher. There response was fast and courteous.

2 years ago

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Verified Customer

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Jords

No complaints about the service. I think it just too a little longer than usual to get a technician out due to availability issues, but once there was a technician available, the entire process was seamless. I didn’t have to contact anyone at all.

2 years ago

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Verified Customer

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Cruz Serrano

I prefer the USA customer service to call into claims. The recent claims representative did not hear me correctly or understand what I needed knowledge wise. I’m a premium customer. I provided in detail what I needed verbally and I uploaded in my portal of my work service document of the scope-of-work that showed no charge and what was needed that the field plumbing technician wrote what was needed to repair or replace. Yet, the approver from CHW tried to deny my no cost out of pocket service. CHW claims rep stated I could not speak with the approver because he did not have the ability to do so or have the telephone number. The vendor Forever Plumbing are an excellent company. Thank you in reading my written concern.

2 years ago

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Verified Customer

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Samantha Richardson

I would have said it was going well until recently, but we were assigned a plumber who is running a scam, and it was a terrible experience. When I tried to get the ticket reassigned, they auto denied it because the plumber Choice sent us ghosted us after referring us for restoration for water damage. They made us put in a whole new claim, and assigned the SAME company again. I had to call between 3-4 times and was told different things by each person, and at the end of the day they charged us for the same issue twice. I’m definitely going to get a different company when this one expires.

2 years ago

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Verified Customer

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James

I want to thank you for sending out ANYTIME HOME SERVICES to make plumbing repairs. Our tech verified leaks and made repairs. Will request ANYTIME HOME SERVICES to repair any issues .

2 years ago

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Verified Customer

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Karen

Going on 2 months andd my toilets have not been repaired yet. I gave the lumber the name of a distributor and he knew of the company. This was 3 weeks ago . He doesn't answer phone calls. I emailed him and he asked for my policy#, address. I forwarded the info and requested a ETA for repairs. Still waiting. My water bill has increased $20/month.

2 years ago

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Verified Customer

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Willaim

They are friendly and very helpful. The service is excellent. I usually have a repair rep to my house within 48 hours. They are less expensive than the other home warranty I was using and much more efficient.

2 years ago

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Verified Customer

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Taresha Bryant

I’ve had choice warranty for over 5 years. It easy to put in a claim online or by calling the toll free number. They are quick to get someone out to fix the problem for one set fee.

2 years ago

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Verified Customer

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Vickie

I didn't like the inadequate options /details given when an appliance has to be replaced. I was offered the replacement cost of appliance without noting other options available (i.e. time it will take to receive option [e-gift or check, 30 days].

2 years ago

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Verified Customer

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Donna

Easy to set appointment Contractor was very helpful, worked efficiently, cleaned up after project was completed. Would definitely request the same contractor if project was appropriate. Thank you

2 years ago

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Verified Customer

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Ruthie

The agent at Choice Home Warranty showed concern was very kind and considerate to my stress call I can't say enough about how patient and professional the agent was that help me with my claim thanks again for your help

2 years ago

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Verified Customer

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Richard Jimenez

Well I had a home warranty with a different company in two different states in the other state they were AWSOME but here they sucked You Guys were the top choice on google I have had nothing but ok experiences I live in a small town and most of the repair people come from the bigger cities around me Sometimes it takes a little longer to get to me and it takes longer for the repair or the people can’t fix or work on the problem and don’t contact you back so my things don’t get fixed right away

2 years ago

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Verified Customer

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Sam

CHW scheduled a plumber that bases his business 82 miles away from my home where the work needed to be done. Plumber cancelled that first scheduled appointment. It's a bit frustrating that CHW does not contract with any local plumbers in my area which is near San Jose, CA and Santa Cruz, CA. There are dozens if not a hundred plumbers within 30 minutes of my home. This is the second time that CHW scheduled a plumber from so far away. The first one didn't come either and I had to get the OK to schedule a local plumber to take care of that issue. I paid that plumber for his services and was reimbursed from CHW for the balance above my $75 co-pay about three weeks later. Customer service representative was good at understanding my problem but I eventually cancelled this second attempt with CHW and am currently working on trying to fix the problem myself. If I am unable to I will either have to schedule a third try with CHW or just schedule a local plumber myself in hopes that the issue is resolved. Kind of defeats the reason for having a home warranty policy. Hopefully CHW will find local plumbers, for which there are many dozens, to service their customers in my area.

2 years ago

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Verified Customer

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Willie

Home Choice Warranty gives you a peace of mind knowing that your appliances are covered/protected by the professionals. The customer service is great and the bill is affordable.

2 years ago

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