Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Charles

I had a mixed experience. Initially, I faced some challenges getting the right part, as the service team had to come out multiple times. However, once everything was sorted, the repairs were done satisfactorily. Overall, I'm pleased with the outcome despite the initial hiccups.

1 year ago

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Verified Customer

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Brad

I had a great experience with the mechanic who was very knowledgeable and effectively resolved my issue. When my air conditioner broke in Florida, I called the company, and they came out the same day. Although they arrived a bit later than expected, everything worked out well in the end. Highly recommend their service!

1 year ago

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Anonymously

I've had mostly positive experiences with your services, but I faced issues with my garage door opener and washing machine that left me frustrated. While the online system is easy to use, it lacks clarity on coverage and personal interaction when needed. Overall, the service is good, but more direct communication would enhance the experience.

1 year ago

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Verified Customer

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Robert

I had a mixed experience with the service. The mechanic was knowledgeable and resolved the issue, but my air conditioner repair took longer than expected. They did manage to fix it the same day, which was a plus. Overall, the service was timely, but communication about the timing could be improved.

1 year ago

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Verified Customer

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Billy

I’ve had a good experience with the support team. They followed up on my inquiries and addressed my issues, although it took some time to get everything settled. I was pleased with the resolution regarding my dryer and overall, I’m satisfied with the service provided.

1 year ago

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Verified Customer

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Michael

I had a great experience with the repair service. Coordination was seamless, and everything was handled flawlessly. My garbage disposal was leaking, and after submitting the paperwork online, the team showed up promptly to fix it. Overall, I'm very satisfied with the service provided!

1 year ago

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Anonymously

I've had to use the warranty a couple of times, and generally, the service has been good. Repairs were handled quickly, but I did face an issue with my washing machine that cost me quite a bit to fix myself. Overall, I'm satisfied with the service, despite a couple of frustrating experiences.

1 year ago

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Verified Customer

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Paul

I've had a frustrating experience with customer support. They only acknowledged my claim but haven't taken any real action. Communication has been minimal, and I feel like I'm left in the dark. While they were easy to contact, the lack of follow-through is disappointing. I’m still waiting for a proper resolution regarding my broken refrigerator.

1 year ago

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Verified Customer

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Angela

I had to wait for help with my urgent issue, but the next day I received a response. Unfortunately, I had to replace my leaking hot water heater, which was a hassle. Overall, the service was okay, but the waiting time could be improved.

1 year ago

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Verified Customer

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Gwendolyn Tork Boynton Beach, FL

I've had a mixed experience with Choice Warranty. While they answered my questions and resolved my pool issue without problems, I was disappointed with the customer service. I was told they don't outsource, yet I often received calls from representatives who struggled with English. Additionally, my friend had a much better experience with her warranty, which adds to my frustration.

1 year ago

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Verified Customer

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Anonymously

I had mixed experiences with the service. While they met my needs during one interaction, another issue with my pool motor remained unresolved. Additionally, a broken dishwasher was not fixed despite a technician's visit. Overall, there's room for improvement in addressing customer issues.

1 year ago

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Verified Customer

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Ramona

What I disliked was speaking to someone who I could not understand. Nor could they understand me very well. They insisted that I could not get my own contractor after waiting over a week for this company to find someone. This was to fix a "no heat" situation in my rental when the outside temps were in the 30s. I called to customer retention, explained the situation and they quickly told me to get it fixed and that she was approving the repair, especially since I submitted a copy of the repair cost of $265.

1 year ago

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Verified Customer

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Lore

I do not like service repair scheduled without asking me what time works. There should be a system in place where the customer can choose days and times. Service repair men are trained to say they cannot authorize a replacement of any appliance. The $75 copay should not happen if the existing problem was never resolved even after 40 days. The phone service is horrible with people not speaking the language poor connection long wait time on the phone and poor follow

1 year ago

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Verified Customer

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Sue Plank

They are great to work with. I have called for different repairs and they always here when I need them. They complete the repairs. I have no problems with Choice. I highly recommend using them for your home warranty company.

1 year ago

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Verified Customer

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Mikhail

I like an easy contact via website to describe my problem and obtain the claim number. The respond with set up appointment also did not take long. It is easy, simple and convenient.

1 year ago

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Verified Customer

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Deborah

Filing a claim with Choice Home Warranty was so easy! One call and an AC repairman was assigned to my case and was available almost immediately! I would highly recommend them!

1 year ago

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Verified Customer

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Nanette Ford

Your service is good but your choice of communication with your customers is lacking. Your service providers don’t call me to see when they can come out. They just schedule a time and expect you to be home as well as figure out they’re coming by finding it in your emails.

1 year ago

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Verified Customer

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Melinda Henderson

I’m okay with what they have provided for service, for the most part. I don’t appreciate that they said my service call was cancelled, when the guy was here for an hour. He said the parts could not be ordered. They have the option of a second opinion at their cost and should have been honest with me. The second guy replaced my ice maker and so far it’s not leaking, I sure hope it stays that way. They took too long to get it fixed and my floor is ruined, which of course they don’t cover.

1 year ago

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Verified Customer

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Jim And Samantha Clark

I recently had 2 claims on the same day and both were handled within days! On one claim for a built in refrigerator, the service provider called and was able to come that same day! Great service, very satisfied customer.

1 year ago

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Verified Customer

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PSR

No home warranty is perfect but out of experience CHOICE HOME WARRANTY has been the best company to deal with, I have several property between New York and the Desert and so far I have been a happy Custumer. PSR

1 year ago

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Verified Customer

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Mary

I would recommend Choice Home Warranty to all my friends. I had great experiences with them and everyone was so nice and helpful. I was not ever disappointed with them. They do what they say.

1 year ago

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Charlene Schulz

I feel the sales pitch was overindulged. The customer service always nice but not completed in just one call. Last claims started out as just one and ended up being forced to place another claim instead of just the original claim. Whole process included numerous calls to customer service by myself and lots of emails sent by the service provider and it took approximately 6-8 weeks. Way too long to go without central air August into October. I’m hoping next claims go more smoothly then these first 2or 3. The 1st claim was for my Bosch washing machine would have cost more then the final claim amount received. Couldn’t even purchase the Bosch base model for the 576.00 check received and this was after I disputed the claim with no satisfaction. I was told during the sales pitch that the replacements would be same brand and comparable or higher model.

1 year ago

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Verified Customer

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FB Ostovic

Excellent and quick response to our issue. Technician arrived within two days, diagnosed the issue, ordered the part and returned in one week to complete the service. Overall highly professional technician and service! edge

1 year ago

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Verified Customer

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Sharon

The pool technician date given to be by Choice Warranty and the date of the pool company text did not match. I ended up wasting 2 days waiting instead of only the one that was sent directly to me from the pool company. I AM EXTREMELY UPSET ABOUT THE UNPROFESSIONAL WAY THIS WAS HANDLED. This is the second such instance with the contract company and Choice sending different dates. Please get your system fixed or reach back out to the contract company to update and modifications.

1 year ago

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Verified Customer

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Jan

Don’t want to fix what’s broke. AC blower bearing separated from assembly and they claimed it was not normal wear and tear. It was excess buildup. The unit is only 6 yes old and the unit next to it is 8 years old and it doesn’t have “excess” buildup. They will refuse any repairs over 100 dollars on first time out forcing you to have to wait until they get a second approval. Provided it doesn’t cost them too much. Had same problem with water heater only s temp fix. Coil was leaking on 8 year old AC and all they would approve was to add stop leak. A temporay fix. I’m not getting the leaking part replaced. Had to wait for second approval just to get stop leak added. Great in 105 plus weather. What do they care. Don’t waste your money with this company

1 year ago

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Verified Customer

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Karen

Response is usually quick and the repair is made by knowledgeable technicians . It helps me not to stress on finding the right repair person to do the job. I will renew the contract. Would recommend.

1 year ago

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Verified Customer

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Alex

I've told you before Jessica, I had to bring another person to fix what your person messed up. He was not knowledgeable about his task and left me in a mess. Furthermore, he argued with me when I told him it wasn't right. When he left my home, a blind man could see that the Dishwasher was WAY out of level. The front door panel cannot be closed and won't stay closed when the appliance is out of level. He needs some more training. On the plus side he was a nice pleasant individual.

1 year ago

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Verified Customer

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Carolyn

I have had this warranty almost a year and had to use it recently when my oven went out. The technician called quickly and repair was completed within 24 hours. Very friendly and efficient !

1 year ago

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Verified Customer

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Timothy

I've always had a great experience with their service. They respond quickly and efficiently, as I just had my AC repaired without any issues. However, I did feel the conversation was a bit drawn out, which was frustrating since I was busy. Overall, reliable service but could improve on response time during inquiries.

1 year ago

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Verified Customer

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Troy

The service was excellent! They understood my needs perfectly and handled everything efficiently. I recently needed a plumber for a broken toilet, and they approved my claim quickly. The plumber arrived promptly and fixed the issue without any hassle. Highly recommend for their responsiveness and reliability!

1 year ago

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Verified Customer

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William

I've had a generally positive experience with customer support. Most of my needs were met online, making it easy to be self-directed. When I did submit a claim for a toilet leak, I was impressed by the quick response and scheduling. Issues have been resolved efficiently, and I've only faced minor problems, which were handled promptly.

1 year ago Edited September 23, 2024

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Verified Customer

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Thomas

I recently had a great experience getting my dryer repaired. The process was smooth and the repairman was very skilled. I appreciate the excellent service and would recommend it to anyone needing appliance repairs. Overall, a positive experience!

1 year ago

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Verified Customer

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Tangerine

I had a mixed experience with their service. While they were highly responsive and kept me updated on my requests, there were times when they lacked contractors in my area, causing delays. Their customer service could improve, as I received incorrect information via email. Overall, I appreciate their efforts but hope for better contractor availability.

1 year ago

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Verified Customer

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Thoron

I had a great experience with the service. When my garage door opener failed, they quickly replaced it. I also had an issue with my washer, and the technician diagnosed and repaired it on the spot. The service was efficient, and the technician was very professional. Overall, I’m very satisfied!

1 year ago

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Verified Customer

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Sheri

I've had a mostly positive experience with my warranty service. Customer service is responsive and addresses issues promptly. While I had one bad experience with a technician, the majority of my claims have been handled seamlessly. Overall, I'm satisfied with the service and how quickly they resolve problems.

1 year ago

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Robert

I reached out for customer support and was met with confusion rather than assistance. They struggled to define what customer support means, leaving my questions unanswered. However, when my air conditioner broke in extreme heat, I was pleased with the quick response and had a repairman at my house the very next day. Mixed experiences overall.

1 year ago

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Verified Customer

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Rose

I had a great experience with the warranty service. They were responsive and set up quick appointments for my dishwasher and washing machine issues. The service was efficient, and the repairs were completed without hassle. I appreciated the promptness, especially given my family's needs. Overall, very satisfied!

1 year ago

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Verified Customer

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Sandra

I've had a great experience with their customer service. They were very accommodating and quick to respond to my issues after joining. I reached out for assistance, and they promptly addressed my concerns. Overall, I'm very happy with the support I've received!

1 year ago

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Verified Customer

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Laurel

I had a terrible experience with the service. I needed my hot water tank replaced, but after multiple no-shows from technicians, I still don’t have a functioning system. However, I’ve had better experiences with their prompt responses in the past when other issues arose. It's frustrating to feel let down when I rely on them.

1 year ago

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Linda

I had a frustrating experience with customer support. While they were polite, the response time was far from ideal. After reporting a plumbing issue, it took much longer than expected for a technician to arrive, leaving me without access to my laundry for weeks. Communication could definitely improve.

1 year ago

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Linda

I've noticed a significant increase in costs lately, making it feel quite expensive compared to when I first started. My recent warranty experience was positive; the technician was efficient and resolved my air conditioner issue. However, I had multiple visits for my dryer before it was finally replaced, which was frustrating. Overall, my last service was satisfactory.

1 year ago

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Verified Customer

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Michael

I had a great experience with the service. They were quick to respond to my questions and provided helpful feedback. When my refrigerator had an issue, they found the leak promptly and ordered the necessary parts. They also inspected my AC units and efficiently replaced the faulty components. Overall, I'm very satisfied with their assistance!

1 year ago

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Verified Customer

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Jay

I had a great experience with the service team. They responded quickly to my ice maker issue and resolved it, even finishing earlier than expected. However, when my refrigerator broke down, they opted to replace it instead of repairing it, offering a fair amount for the replacement. Overall, I'm satisfied with the prompt and helpful service.

1 year ago

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Verified Customer

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Ida

I had a mixed experience with the service. Initially, it was tough to get someone on the phone, and the first company I contacted was unresponsive due to weather delays. However, when I finally used my warranty, the issue was resolved, although it took longer than expected. I appreciate the help but hope for quicker responses in the future.

1 year ago

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Jim

The service experience was frustrating due to delays. I was offered a gift certificate for a broken washer, but it took an unreasonable amount of time to receive it. Additionally, when my air conditioner needed attention, the response time was longer than advertised, especially over a holiday weekend. Overall, I expected better service.

1 year ago

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Jose

The customer support team did their best, but the technician's service was lacking. After a brief fix, my air conditioning broke down again, and I received no satisfactory response when I called back. I'm left without air conditioning and uncertain about the next steps.

1 year ago

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Kim

I had a quick response time for my plumbing and garbage disposal issues, with technicians arriving the next day. However, my air conditioning repair has been ongoing, with the technician finding more issues, leaving me without a working unit upstairs. Overall, the service is prompt, but the air conditioning situation has been frustrating.

1 year ago

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Filena

I had a great experience with customer support when I needed to use my warranty. They kept me updated while searching for a technician to fix my refrigerator, which wasn't cooling. Someone arrived promptly the next morning to help. Overall, I felt well-supported throughout the process.

1 year ago

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Don

I had mixed experiences with customer service. Sometimes it feels hard to reach the right people for help. I called about my dishwasher not working, and after some back and forth online, a local repair company was too busy to assist promptly. When they finally came, the issue resolved itself, but I still ended up paying for a service I didn't need.

1 year ago

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Donn

I had a mixed experience with my home warranty service. They responded quickly to my issue, but when my air conditioner broke, I had to source my own repair and made a mistake on the reimbursement form. However, they were prompt in sending someone to fix my dryer. Overall, their service has potential but needs improvement in handling claims.

1 year ago

Choice Home Warranty Reviews