Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Verified Customer

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Bill Orlando, FL

I heard they were supposed to be good. They don’t back up or call their customers. Not too long ago, I called to get my dryer done and they sent a guy over. He looked at it and didn’t have the parts he needed and left and I haven’t seen him again and it has bene 3 weeks.

4 years ago

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Verified Customer

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Robert Indianapolis, IN

Good company to choose. I have called a couple of times, and one time it wasn’t resolved but the second was really fast and the now I am on the third one and they are sending a check which is not enough to actually replace the washer. The service is good, the people are always on time. I like the prices more then some of the other companies.

4 years ago

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Verified Customer

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Leroy Columbia, SC

Recently filed a claim and I have basically been playing phone tag trying to get in contact with my case manager to know why claim was denied. It is frustrating since we have three AC units in my home and they came out and they replaced the compressor in one of my units and it works fine but about two weeks later one of the other units went out and they wouldn’t cover it.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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Verified Customer

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Mary And George Benton, MO

My refrigerator was not cooling and I called Choice Home Warranty and they had a man out here within a24 hours and he fixed I within 2 days. It’s a good service and efficient.

4 years ago

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Verified Customer

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Anonymous Houston, TX

Choice Home warranty was a lower price than the one we already had and weren’t satisfied with. Some of the services are good but some are not. One time, I needed to use it when we were having trouble with the air condition and the guy came and supposedly made some adjustments but he did not work on it and he stepped on a pipe and broke it and it was leaking in our house.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Verified Customer

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Chandra Fredericksburg, VA

I used them when I previously owned a home so I choose them again. I like that I don’t have to wait long after I make a claim to get someone to come out to see what the problem is.

4 years ago

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Verified Customer

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Gloria Spring, TX

I put in a request online and they send somebody that I need to come can fix it. The price for what is offered is good. Everybody has been super friendly and the phone. They understand the business and the policies. They are professional. It can be hard to reach someone from time to time.

4 years ago

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Verified Customer

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Frank Gaithersburg, MD

Time management of the services is good as well as the quality of the services. I always get prompt responses and the technicians they have sent out are always well trained and courteous and so good jobs.

4 years ago

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Verified Customer

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Patricia kasper Lexington, KY

When my stove needed replacing, they would not pay for the same type of stove, only an “apartment” quality. I ended up having to pay an additional $150 out of pocket to get the same type of stove. This wasn’t even a high priced model. So “replace” apparently translates to “replace with the cheapest thing that will work”. Not impressed. On the other hand , I had an issue with the wiring in my kitchen and the service was great. My conclusion; repairs great, replacements, not so much. wiring

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

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Verified Customer

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Brett Zoellner Arnold, MO

I've got a claim under dispute and its next to impossible to get in touch with them to settle it if you miss their call. The fine print in the contract excludes parts that fail the unit too. What's the point of "having it covered" if its not covered? Also took 3 service calls to get my AC fixed and I had to pay my service fee for all 3 calls because it wasn't done right the first time!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

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Verified Customer

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Webb Sugar Land, TX

Only had to use them 1 time so far, and my problem was fixed, but not on the first call out. A technician came out to assess the problem, which was obvious and then had to come back a second time to fix it, which didn't make me particularily happy, during these trying times with COVID-19

4 years ago

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Verified Customer

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Dawn Boynton Beach, FL

Air conditioner broke, the motor went out. It was under warranty and they replaced the motor quickly. Had prompt service and they send someone fairly quickly and usually it gets repaired.

4 years ago

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Verified Customer

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Deborah Houston, TX

My dishwasher just went out. I called that night and I got a confirmation that morning that someone would be out the next day. The person they sent out was very knoweldgeable, very polite.

4 years ago

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Verified Customer

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Michelle Cary, NC

I've used my warranty three times. One time they fixed the problem briefly. The second time I had a problem with my air conditioning and waited eight weeks to change parts of the air conditioner.

4 years ago

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Verified Customer

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Leonardo Stafford, VA

They've been very responsive. I've had to call back a few times to check on some things and I find that their scheduling is not always the best, for example they'll give me a four hour window of 7:30 to say 11 AM. Generally it seems like they're trying to be helpful.

4 years ago

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Verified Customer

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Fong Fort Worth, TX

I like the expertice of customer support and they are very polite. They have reasonable and fast service, good quality service. I have no problem filing my claim online. It's very easy.

4 years ago

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Verified Customer

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Betty Houston, TX

When I used my warranty, the guy was supposed to come out and cover the roof. The guy came out and he told me he needed two hundred dollars and I told him no. He went out outside and said he called the warranty company and that I had to pay an additional two hundred dollars so I gave him the two hundred dollars. He came back and started working on the roof. I wasn't happy with the way he was working on it. I called the warranty company and they said they didin't know anything about the two hundred dollars.

4 years ago

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Verified Customer

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Sheryl Conroe, TX

They cover the average amount of stuff and have an average amount of customer support. We had a microwave that decided to stop working. They sent somebody out and they couldn't repair it. Decided to replace it so they reimburse it for replacement cost. It was about $70 less than an actual replacement for the same microwave, but it covered most of it. They were quick in giving us the refund as well. They choose decent contractors for the most part, that are responsive and communicate well.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 3rd, 2020

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Verified Customer

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Luis & Ingris Tobyhanna, PA

I needed to use the warranty three weeks ago and they told me to go online and make a claim. So I went online and I got an email right away. Less than an hour. Only three days to fix my problem.

4 years ago

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Verified Customer

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Alvin And Pearl Canton, MS

Sometimes you can't speak directly to a person, but I understand that with this pandemic time. Sometimes the technician they send from the company don't want to work or find out what the problem is. They send someone rather quickly.

4 years ago

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Verified Customer

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Michael New Orleans, LA

I needed to use my warranty for my dishwasher and they sent somebody out basically the same day and the guy was actually able to fix it right there. Didn't have to wait long. It's affordable.

4 years ago

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Verified Customer

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James Mesa, AZ

I want to share that it's very frustrating when you purchase a home warranty from them. They are relentlyess. They'll call your home phone, they will call each person's cell phone and will not stop calling you. We begged them to please stop calling us and that we would make a decision in our own time and that was the most torturous three months, ti was a nightmare. That's not a way to do proper, professional business. People can make up their own minds in their own time. Now that we have them, it's difficult to get in touch with customer support. My air conditioning broke in my house last year and it took them three months to fix it. It was a nightmare and they finally gave in and let us go outside of our warranty and get it fixed. We had to fight them.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 16th, 2020

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Verified Customer

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Joseph Gulfport, MS

They've been pretty consistent. One time we had a problem with the washer and the gentleman that came out to do it was not very professional. They did send somebody up at a lter date, but the first guy was not a good guy.

4 years ago

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Verified Customer

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Jerry And Marlene New Port Richey, FL

Finally a technician that was experienced working with my refrigerator ice maker. I called it in before along with the refrigerator fan problem and the previous technician was only able to fix the fan and not the ice maker problem so I had to make another claim on the same problem which the ice maker continued to freeze up and not dispense ice.

4 years ago Edited January 10, 2024

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Verified Customer

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Martin D And Kathleen C Loudon, TN

We had an outside faucet go bad. We called and a plumber was scheduled in a reasonable amount of time and they came and did the work so everything worked out fine. Sometimes it takes time for them to figure out what they're going to do, but for the most part they've proved to be reliable.

4 years ago

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Verified Customer

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Nancy Henderson, NV

They are really quick to get my service scheduled. Last time I used it, I think it was my dryer. They had somebody out the next day or two and it was pretty quick and that was good.

4 years ago

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Verified Customer

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Anonymous Glendale, AZ

I used it to repair my ceiling fan bu tthey decided to replace it. I had a 5 blade and remote control. They replaced it with a little dinky thing that has 4 blades, three lights, and no remote control. I would have paid the difference but I wasnÕt given a choice.

4 years ago

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Verified Customer

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Vera Fort Worth, TX

I've always had excellent service. I've used it three times, no problems whatsoever. Right away, I've gotten someone to come and fixe the appliance. They've been very good about sending repairmen right out.

4 years ago

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Verified Customer

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Joesph Henderson, NV

Great service. I had an air condition problem. Got a call back immediately to schedule. My technician was on time, came out a few days later to take care of the issue. Service was immediate.

4 years ago

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Verified Customer

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Anonymous Memphis, TN

I needed to use the warranty about a washing machine. I called them and said hold off. I called them and said, no come back. I said I couldnÕt' be there that time and I called them back and they had to re-task. We got a new ticket and it was just sort of a hassle. Choice Home Warranty was very limited returning phone calls. I'm sure the coronavirus has something to do with it, but it was still difficult. There was miscommunication.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 3rd, 2020

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Verified Customer

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KmJoyce Saulsbury

Fast and easy claim results. I have had CHW for many years for several homes and don't know what I woulddo without them. They take some of the stress out of buying a home. Don't buy ahome without them.

4 years ago

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Verified Customer

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Granny

When we first started this service several years ago, the pool repair person was lousy but that has gotten much better but the repair are given less leeway on how & when to repair or replace so it takes longer. A refrigerator repair is really only the motor or the coolant & I was informed my refrigerator was considered a leak & any repair or replacement was denied. NOT HAPPY! Because in my opinion that means a refrigerator is basically not covered. I called another warranty to find out if that was covered & it was so I purchased their service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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Robert

I had a problem with my furnace not working correctly and I opened the claim in the morning and by the afternoon somebody had come out to look at it. I've been responded to within twenty-four hours.

4 years ago

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Verified Customer

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Barry

The contractors they have are very good. I needed to use my warranty about two weeks ago for air conditioning repair and they were there the next day and fixed it right away. Response time is always good.

4 years ago

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Verified Customer

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Alvin

Very friendly people. I've had several things done with air conditioning and microwave and they've always done good work. I had a stopped up sink and they came out the next day.

4 years ago

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Verified Customer

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Cheryl

They were pretty responsive in getting my requestion and getting it scheduled in a timely manner. Sometimes you can't get ahold of folks when you need them but overall I would say good.

4 years ago

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Verified Customer

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Gwendolyn

When I contacted them about a problem, they responded immediately and it didn't take him long to come over. Less than a day. They gave me professional service and the people were very polite and courteous.

4 years ago

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Verified Customer

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Carol

My washer clogged up and I had to call somebody to have them come out. The service people have been very courteous and know what they're doing. If I had a problem, they were quick to respond.

4 years ago

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Verified Customer

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Judith

I used it just recently and I'm eighty years old and the person who came did not have a mask so I gave him one and he wore it nice. Whenever I've called for anything to be done, they get on it right away.

4 years ago

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Verified Customer

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Raymond

I have used it for my dishwasher four different times to get someone to come out to fix it but now it's perfect. They've always gotten back in touch with me whenever I needed them.

4 years ago

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Verified Customer

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Raymond

I like the portal, it's very user friendly. My sump pump went out and I filed the claim through the website and within a few hours they had a company selected and they scheduled an appointment to come out the following day.

4 years ago

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Verified Customer

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Eloyce

We've had garage door problems and they've come out and fixed it. I probably only had one bad experience with customer support. Most of the time when I call I get what I need within a day or two and I appreciate that.

4 years ago

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Verified Customer

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Claiborne

I had my HVAC go down and I called and they sent the repairman. He came quickly and repaired my HVAC perfectly. Every technician has been very well trained and always prompt and very nice. I would recommend it highly.

4 years ago

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Verified Customer

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Robert

Response time was excellent and actually got me a service guy out here quicker than I would expect. Diagnose properly, fixed it, and we were back in shape again so that's what we pay for.

4 years ago

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Verified Customer

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Sherrie

I used it a couple of times for a furnace and they're right out. I get notified usually within a day and they're out within the day or the next. They offer a little bit more than other companies do.

4 years ago

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Verified Customer

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Sean Genefier

They always answer your call and always available. During plumbing issues, I called choice and the ysent out a plumber out to check my water heater to put a pipe coupling on it ot prevent carbon monoxide within the home. The work is done effectively and accurately and you don't have to call them back.

4 years ago

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Verified Customer

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Dwight

I asked for a water heater issue and the feedback I got was it wasn't covered under the warranty and I don't understand why because my understanding was if it can't be repaired it would be replaced. I needed a different department and they came on time for the work and I was very satisifed with that.

4 years ago

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Diane

I've used it several times. The first time that I treid to use the warranty my septic system needed to be empited so I called them and they sent seomeone out and then the person they sent out I guess didn't actually do the thing for my system so the $200 that was allocated for it and they did not reimburse me that. Something came up and the pool pump stopped working and I can't find anyone so I neded up having to get someone out here myself.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 20th, 2020

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Verified Customer

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Linda

I've used it twice, both electrical. The first time I called, they wouldn't cover it and wouldn't give me a reason for it. The second time I called they did cover it for a different part. You don't know what they're going to cover and what they don't.

4 years ago

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Verified Customer

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Anonymous

We recently needed to use it on our dishwasher. IT was not santizing anymore. The gentleman came when he was supposed to and he fixed the dishwasher promptly and totally satisfied.

4 years ago

Choice Home Warranty Reviews