Choice Home Warranty Reviews

The rep was helpful since I had just gotten out of the hospital the day before. Had my system running in about 30 minutes. Two other companies did the no show or call previously. Big Dawg came thru.

The people answering your phones suck and don't understand English. This past technician was AWESOME! But the three before him for other claims were awful. And you have a propensity to deny claims. A three star is generous.

Price increased without warning. Takes a couple days (or more) to get someone out. Everyone (the companies)who has come out for repairs have been great EXCEPT the AC company they sent. Poor service, took 3 weeks to replace the ac in the hottest week.. house was 90 degrees inside.

He was pleasant to deal with, and professional in his demeanor. For something that I was concerned would be a big problem, he found the issue and resolved it very quickly.

I have had a horrible experience. My furnace fan went out in March and I am still waiting to be serviced. My appt was reschedule 4x by Sears with no call (received blower fan at my house after ordering twice). Last Sears appt they did not show up. Waited from 7-4pm and at 345pm get a text saying sorry we missed you, with a covered up camera pic. After taking off work on May 20th. It's been since March with no air. Tempts above 80. We get it re-assigned (new company) to May 22 and the guy comes out and then leaves because he says CW did not answer the phone and needed approval. Here it is May 31 and still without the blower so we can run the AC. I have an appt Monday June 1st. We shall see March 26-June 1st

We have had three requests for service in our time with Choice. In each instance, we have had to pay more out of pocket for services over and above the normal fee. In the latest service call our request was completely denied. At this point we are not receiving a positive return on our contract. In fact, we have made the decision to request that our contract be cancelled and any unused fees be returned to us.

They give you the run around on fixing issues. When something breaks, they just repair with low quality or refurbished parts. There is no warranty on parts ordered through them. If something breaks after it is fixed you are out of pocket again. They don't have enough contractors for jobs, saying no one else can help but that one company. The company they have is horrible speaks Ukraine can't communicate and can't fix the problem until the 10th time of coming to the house. I would not recommend Choice to anyone. Their contract is a joke and there are too many fine lines that basically they won't fix large appliances or large equipment.

Hello, I am writing concerning my plumbing claim from yesterday and the extremely frustrating experience I had with Choice Home Warranty’s claims process and customer service. Earlier this year, a plumber was assigned to my home through Choice Home Warranty, and he provided outstanding service. Good technicians can be hard to come by, so I kept his contact information for future issues. Recently, I experienced slow-draining problems involving two sinks and one tub, so I submitted a plumbing claim and contacted the plumber directly to let him know I had filed it. I provided him with the claim number and explained all of the issues beforehand. When the plumber arrived yesterday and completed the work, he realized that the claim only reflected one sink and one tub instead of both sinks and the tub. While he was already at my home, he contacted Choice to have the second sink added so everything could be resolved during the same visit. Shockingly, the request was declined. Choice then called me, but I missed the call. When I returned the call, I explained that the issue did in fact involve both sinks and the tub. I was then told I needed to submit an entirely separate claim for the second sink. That makes absolutely no sense. I clearly explained the issues to the technician before he arrived, including the second sink, and he even inspected that bathroom based on what I described. I do not believe it was properly documented on Choice’s end. Even if there was a misunderstanding regarding “sink” versus “sinks,” requiring a completely separate claim and another $75 service fee while the plumber was already at my home feels unreasonable and unfair. This situation reinforces the negative reputation Choice Home Warranty has for finding reasons to deny coverage, avoid paying claims, or require additional service fees from customers who are already paying monthly for warranty coverage. I do want to make it clear that the technician/plumber himself was outstanding. He was professional, helpful, and provided excellent service. I would rate him a 10/10 without hesitation. Unfortunately, my experience with Choice Home Warranty’s customer service and decision team was completely the opposite. The representatives showed no empathy or understanding, and the supervisor I spoke with was especially rude. During our conversation, he repeatedly pulled the phone away from his ear and interrupted by asking if I was finished speaking. I am extremely disappointed with how this situation was handled and would appreciate this matter being reviewed fairly, including reconsideration of the requirement to file a second claim and pay an additional service fee for an issue that could have easily been handled during the original visit. Sincerely, Temeecka Tillison

Well, how are you doing? I need the number to call for an appointment for someone to come over and evaluate my AC. My address is 302 Hunt Glen Court Greer SC 29650.

The technician hasn’t come yet. I can’t seem to reach a person because choice has sub service out to Sears #Warranty who doesn’t let you talk to anyone? Unfortunately, my house is difficult to get to and I’m skeptical if someone’s going to make it.

Microwave needs to be replaced. The offer is too low to replace the microwave and pay for installation. Where you buy an over the oven microwave and have it installed for under $200.

I dislike that CHW doesn't seem to know that I am already a customer and have purchased a Home Warranty with them. I also dislike the fact that they do not follow up very well. Follow up is lacking.

I'm not a fan. They oversell and underdeliver. I ask a lot of questions. However, I've never had a policy like this before, so I really didn't know what to ask. The sell is that, for a reasonable annual fee, they will provide a qualified technician to diagnose and fix problems with a whole list of systems and appliances around your home. They sell that they do this with only a $100 service call fee out of pocket. So far, my experience has been that their definition of 'qualified' technician and my definition are not aligned. 1. They sent a guy out to fix my garage door opener that did a crappy job, installed things uneven, left wires hanging from the old garage door opener, and not to mention was completely unprofessional the entire time he was at my house. He left the old garage door opener, and they informed me that's not part of their coverage. I need to deal with removal of the item. I was definitely not informed about that during the big sale. 2. The second claim I had to make was my hot water heater. This guy was professional and polite but being on time was not his strength. He was ok and replaced my hot water heater. At least he took the old one away but left the huge box from the new water heater for me to deal with. However, this cost me the $100 service call fee PLUS $1500 because CHW did not cover the required parts to install the hot water heater. They only cover the hot water heater itself. This technician knew ahead of time exactly what they were going to tell me and how much they were going to make me pay. He told me there was no way he could replace the hot water heater if I didn't pay the $1500 because those extra parts were essential to doing the job correctly. I didn't even bother to fight about it because we had to wait a week without hot water for that appointment. So of course, I just paid the $1600 and got the water hot again. For $1600 (plus the guy charged me another $100 because I didn't have $1500 cash lying around and needed to use Venmo. He could have at least taken the box.) 3. Most recently I was having an issue with electrical where I had a few outlets that weren't working. This time, they sent someone I felt was actually qualified and professional, and I would call again if I had a problem. (If you're keeping score, they are 1 for 3 on qualified technicians I would rely on again). He was knowledgeable and thorough, and spent over an hour trying to work out the problem. I paid him the $100 service call fee, and he was able to help me address most of the issues but found that one outlet needs to be replaced. This is an outlet on the outside of my home, on the wall outside of my living room. They declined to repair this (extremely minor) issue because 'Your policy has the following exclusion, all systems must be located inside the main foundation or detached garage (with the exception of pool/spa, well pump, septic tank pumping and air conditioner.' So, there you go. Did they replace my garage door opener with a working garage door opener? Yes. Was it done to the standard or quality I want in my home? No. But unless I want that jerk back in my house, I'm stuck with it. Did they replace my hot water heater with a working hot water heater? Yes. For $1700 out of my pocket ($100 service call fee, $1500 items not covered by CHW, $100 charged by technician for not paying with cash). Better than paying full price but definitely feels like information was left out in the 'sale' of my policy. And finally, do I now have working outlets and an understanding of why I was having an issue with electrical? Yes. But will I have to pay fully out of pocket to replace an outlet that is attached to my home on the outside? Yes...

The contractors that I encounter was very knowledgable of the problems. I have had only great experiences with the services.

They are on the money I recommend them all of the time to family and friends. They also communicate very well with job orders.

The technician was very much knowledgeable. And my issue was taken care of.very please with my purchase of Choice Home Warranty Will recommend

Love the pricing and the service was different than I'm use to with home warranty programs but it was good after o got the hang of it

They have good service. The red tape is tedious. Multiple visits, diagnos, wait for approval, wait for repair product, etc then install. But they get the job done.

I was pleased. The only problem I had was he did not discard of the boxes and the old expanded tank. Everything was left in the basement.

The gentleman was great to work with. He kept us informed and very pleasant and did a good job getting our washer fixed.

Because they are affordable for anyone to buy. And they listen to you when you call and they show perffesonal costumer support

I have heard great reviews about this home warranty. And I was very pleased with the prompt service. I will be refering others to them. Thank You!

I wanted to feel like I have support for the different repairs. However on my first call my items was not covered 😔. The next call the contractor could not come out soon enough.😕. I rethinking going with Choice!!

I just thought I had the premiere of policies when I spent over $7000 renewing my policies only to find that having a clog in a drain was not covered today. I am so upset because having older homes as my personal residence and rentals and paying for what I thought would be top-of-the-line policies only to be denied is terrible. At this moment I would not refer Choice.

Choice Home Warranty is a good, reliable company. But the subcontractors sometimes do not do the job, charge $75.00, promise to mail you a receipt, which never happens, and never come back. This just happened on February 3.2026. Claim #319141082. He only took a picture and left. This was B2U Preventive Maintenance. Please help, I am not able to take a shower. Please send a reliable plumber. Susi Merson 222 Bethel Ave, Aston, PA 19014

The work has not been done and I have not heard from the service provider. And even though I mentioned in an email to Choice that I wanted to wait until the work is done before commenting/rating this service I repeatedly keep getting this request to rate the service .

The service cost is only 100 dollars, no matter how big or small repair has to be done! Without warranty, the cost could be really costly!!

CHW works great for me. I have no issues with their service. Seems to work as advertised. I think 5 stars says it all.

I needed some extra protection for things that break that I couldn't afford to replace or have fixed. It says it's 'easy to cancel', no it isn't. I almost had to be the rep and the next rep to cancel it and they were a bit ruthless in trying to 'retain' me.

The claim submission process was quick and easy, the contractor arrived within 24 hours and completed the repairs to our satisfaction.

Horrible customer service who are not reliable, not responding to the emails and are not refunding the money spent for buying and rectifying a water pump via a plumbing company. No appointment made for 9 days in a row despite it was an emergency. The same situation it was with an arconditiopning motor which we had to wait for over 2 weeks in the summer.

Fast and efficient. Fixed my appliance in a reasonable time. I was very pleased with the professional that was hired to complete the work.

Thought I was going to have a pleasant experience. Turns oit it's all money making. They came to "repair" my machine, the guy told them nothing was wrong, that I needed a plumber. I had the plumber come out, he did what they suggested. Machine STILL isn't working correctly, still getting an error code, and choice home warranty is telling me I have to open a new claim. HORRIBLE, especially when the 1st issue wasn't fixed.

It’s one of the best company sometimes if they can’t find a vendor well I understand but it’s frustrating to wait what can you do

I was very happy with the service. You were able to get my problem solved quickly and efficiently even though it was a holiday

We have had its services for at least 4 years now to our complete satisfaction. It has always responded and acted promptly.

I will say service and solution has improved a lot with minor repair equipment such as appliances the process can be daunting

It was a good experience processing the claim, having the technician come in on time and fixing the system well and in working condition again.

The reason I chose to work with Choice Home Warranty was that I liked what they offer and felt the pricing was very reasonable.

Choice provided professional, fast service after my water heater failed a few weeks after my knee replacement surgery. Thanks!!

I chose CHW because they gave me a good quote. So far, it's working out ok, although the garage door coverage was not enough for what I needed when mine broke down.

Performed the necessary measures to provide a person to fix our refrigerator that wasn’t cooling properly. Very professional appliance person!

This was my first claim, I thought ice maker was covered. First a guy came out and said it was a plumbing issue, he couldn't fix it. It took about a month to get him to come out, I thought what if it was a refrigerator, The plumber came out and said I had to pay $245 ontop of $75 for each repairman. It cost me $395 total and plumber said I couldhave saved $100 if I did not have a warranty. Not happy!!

Absolute trash. Would not recommend. They find every way out to not replace appliances and not pay. They straight up refused to replace my water heater. Told me they would reimburse me $100 for a call out fee - then they had "no record" of that (even though they record every call) and refused to reimburse me. Now we are dealing with a fridge replacement which has been the biggest headache as they don't want to pay for anything! Save you headache and your money and go elsewhere. They are liars and scammers

I had different warranties in the past I wasn't satisfied with the service but choice warranty it's a lot different to take their work serious

To be honest, there's no value for home warranty when there are so much clauses of what they can and can't do. I end up paying a tonne of money to get things fixed. Please do not call me for a re-sign. There's no value for money.