Choice Home Warranty: Read 46,200 User Reviews From Real Homeowners

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Verified Customer

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Joe Bailey Aurora, IL

CHW did a great job working with me to replace my furnace. From securing an experienced technician through installation and commissioning, they communicated and were timely. Thank you.

1 year ago

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Verified Customer

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Mary Boardman, OR

It’s easy to notify Choice of a problem. I have to wait all day for service from the vendor. Their window is 8-5, so the whole day! That’s bad enough one day for a repair, but they never have the parts, with the exception of the plumber. Sear service never has the part and we had at least 5 calls for a repair they had trouble solving. How much vacation time do you have to take off for an ice maker repair?????

1 year ago

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Verified Customer

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Lori Baker City, OR

I was pleasantly surprised that my check came within 2 weeks. I needed help to put the claim in after the repair guy left. Thankfully our daughter works with warranty companies at her work, and was able to do it within minutes. It took me hours of frustration before giving up. Being able to call a human would have been very helpful.

2 years ago

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Verified Customer

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Marsha Chicago, IL

I called for electrical help and plumbing help. Electrical was great. Plumbing however has not been helpful at all. The first company kept canceling me. So I canceled them. I rescheduled, unfortunately, I came down with Covid. I called again after a couple of weeks. I received a message last week that it had been scheduled. However, I was going to be out of town on the date. I called Northside plumbing to get another date and I wasn't even on their schedule. They had never heard of me or the job. I had 3 faucets to change (leaking). After the first company couldn't make time for my job I decided to change them (2) myself. I guess I'll change the 3rd one as well.

2 years ago

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Verified Customer

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Claudia Orlando, FL

We used choice for a broken microwave. He came and repaired it and I gave him a check. Several weeks later I get a notice from choice to pay the 65.00. I wrote back stating I paid it. Again a week later I received another letter (email) asking for payment! I replied with check amount and check number. Again I got another email! I was not a happy camper and called. The lady said she would get in touch with the man who fixed it. He said yes it was paid. So the lady called me back and said not to worry about it!

2 years ago

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Verified Customer

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Richard Cornelius, NC

Choice Home Warranty was responsive to our communication but the technician they assigned to us was totally disinterested and never responded to any calls. Taken over a month to get some sort of resolution on repairing a microwave (which is now being replaced after technician never bothered to return to properly finish the repair job). Even then the replacement value offered by them is less than the cost of the cheapest possible microwave.

2 years ago

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Verified Customer

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Bob

They're fast responding and very helpful. They fixed the problem, just used it in our toilet leak. They were out within 24 hours and it was quick and simple. They did a good job.

2 years ago

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Verified Customer

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Melissa

I recently needed to use it because the toilet was stopped up. I couldn't get it to go down. I called Choice. The person came out within a couple hours, fixed it, and we were back up and running.

2 years ago

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Verified Customer

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Timothy

I called in and they took the information. They got my claim number and the technician came out. They can't fix it so they checked it to get it replaced. I have no problem with Choice Warranty. I recommend it to anybody.

2 years ago

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Verified Customer

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James

I had to have my heating unit repaired. They got the repair person out in one day. They got the part ordered in one week and installed and the heating unit is back up and working.

2 years ago

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Verified Customer

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Diane

I called about my washer and then I found out the guy that did the floor had turned the water off and hadn't turned it back on so I called to cancel it. They were very helpful and pleasant.

2 years ago

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Verified Customer

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Michael

They are very easy to work with and very quick to respond. I used it recently for our central air conditioner and they got out right away. They responded on the weekend and it was taken care of Monday morning.

2 years ago

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Verified Customer

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Paula

I had my warranty for about 3 years before I needed to use it and then I had trouble with my heating and cooling unit. When I called them, they got somebody to take care of my problem.

2 years ago

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Verified Customer

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Gregjill

I've only used it once and everything went very well. My garborator, the thing in the sink that stops up food, had failed, so I called and I had someone out here in a day and a half. They took care of everything.

2 years ago

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Verified Customer

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Carol

We've never had any issues with the couple of claims that we've put in. I think we've done three since we've had them, maybe two. They've been very helpful and assisted us with any issues that we had.

2 years ago

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Verified Customer

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Melissa

It's difficult to get things done in a timely manner with qualified, skilled people to do the work. I've tried to use it three times. The first I was using it was to have them come check on an electrical issue that I was having and I signed up for an appointment and both times, this person never showed up or called me to tell me they weren't coming.

2 years ago

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Verified Customer

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Carol

We had a refrigerator problem and they were very prompt. They sent out a technician, but he never got back with us. After a week I called Choice back and they contacted him and said that he would call us. He never did. It took two weeks. Choice finally has got us another technician coming out, but it's going to be over a week before they can get here and that's gonna make over three weeks we've been without a refrigerator. The customer support has been great, but they just haven't been able to get anyone out here and tell us what to do about our refrigerator.

2 years ago

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Verified Customer

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Allen

A few months after buying the warranty I had an issue with a double oven. I have had issues with warranties not holding up when needed. I filed a claim on line and service was scheduled. Technicians were on time , knowledgeable, and very professional. Job was done correctly.

2 years ago

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Verified Customer

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Shnker55 Las Vegas, NV

Choice Warranty is great! All we needed out of packet was the deductible and they took care of the rest!! The service technician was respectful and resolved the issue needed. Well done!

2 years ago Edited December 20, 2023

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Verified Customer

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Fillmore Crank Antelope, CA

Called for service on an oven. Received a text stating that no technician was available through Choice Home Warranty. Text advised that I locate someone on my own and submit a claim. I did locate a local repair technician and scheduled them for $135 fee. The oven was deemed unrepairable due to age and parts were no longer available or rebuildable (obsolete control board) 10 days later a Choise Home Warranty technician called to schedule a repair. I told him that as Choice suggested i got a repair company and ultimately the oven had now been replaced. $385 install fed plus the cost of a new double oven.. $5900 .(2 days before Thanksgiving) He stated that he woukd need to verify the oven was not repairable...for another $100 fee. But the old oven is now gone. So, now what? Choice has gone silent and im out over $6,000 . (But the new oven did cook a fantastic turkey)

2 years ago

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Verified Customer

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Tracy Skorupski Cleveland, OH

I’ve had to utilize my home warranty a few times, and have had good experiences in each case. All of the hired technicians have been friendly and have completed each job in a timely manner.

2 years ago

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Verified Customer

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ALLG Virginia Beach, VA

I like the way Choice Home Warranty makes us feel as a customer. The times we have called, the staff is friendly, and understanding, and they do everything in their power to get us the help we need as fast as possible.

2 years ago Edited December 14, 2023

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Verified Customer

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gabe spina Jupiter, FL

Small breakdowns work out fine. Big ones are bad news. You will NOT get a replacement as advertised, read the small print. Secondly you are giving a gift card for Lowes which will arrive about a month after the breakdown and the price will cover less than half of the cost. Have a refrigerator go bad, you are in for a shock. A gift card will arrive in about 3 weeks or more. See one on sale at another store, too bad! How does one get along without a refrigerator for a month? How about a dish washer, wash dishes by hand for a month waiting for the gift card and when it comes it will cover less than half of the cost. If it's repairable you are in luck, it will be repaired quickly. I will not be renewing.

2 years ago Edited December 20, 2023

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Verified Customer

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Lawrence Sarratt Kansas City, KS

I didn’t like that we had no hot water for 2 1/2 weeks. The first technician you sent out said we needed a new water heater, but apparently that was not satisfactory. You had to send another out a week later to confirm the first report and then it was another week before the new water heater was installed. I thought this item was covered when I bought your warranty plan, but it actually cost me a total of $365. That was not what I expected when I bought this warranty that was supposed to cover this item.

2 years ago

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Verified Customer

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Linda Borger, TX

I am really not satisfied with the way a vendor is booked. It took 3 different companies to finally get someone to my house to replace a fan and 2 or 3 different companies to finally make it to my house to put in a garbage disposal. FINALLY a company by the name of HOUSE REPAIRS AND MUCH MORE ran by a man named James Y has come to my rescue. From now on if I need work I will always request him because I'm tired of other companies not being willing to drive from Amarillo to Morse Texas to do work. And all of the others have complained to me that the reason is that your company is hard to get paid by and that your company will cancel them and give the job to someone else. I will not be choosing Choice Warranty again after my contract runs out. Thank you for trying but you need to get vendors who are willing to travel a bit.

2 years ago

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Verified Customer

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Timothy Flynn Myrtle Beach, SC

My problem was addressed quickly. Worker arrived right on time and fixed my problem promptly. It was my first time using Choice Home Warranty, and I was very happy with my transaction.

2 years ago

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Verified Customer

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April Knoxville, TN

So Thankful for your Home program, our heater quit working on very cold night, and after calling you to request repair, very quick response, wonderful Heating Repair man came & fixed our heater.

2 years ago

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Verified Customer

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Annette Aaron Dahlonega, GA

Excellent customer service! Easy to file claims on line. Choice Home Warranty was fast responding to my claim. Set up with a repair service. Excellent work ! Top to Bottom were excellent! No hassles! Thank you!

2 years ago

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Verified Customer

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Jay Mabank, TX

Not enough communication service tech told us no parts available we did hear anything for several days. I called the choice reps four time before were told the technician had ordered parts and they oils be contacting us t repair our microwave. Nice everyone was n the same page everything went well.

2 years ago

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Verified Customer

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Margie Las Vegas, NV

Very happy with the recent service performed on my refrigerator. My only negative about Choice Home Warranty is that I keep receiving emails almost daily to get me to become a customer when I already am. I

2 years ago

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Verified Customer

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Linda

When I've called to set up having them come out and look at an appliance or something, they answered the phones right away. They were very courteous and they seem to know what they're doing. I'd prefer if they could get back sooner about the results after a service person has come back out to look at the appliances. Usually I wait about 12 days.

2 years ago

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Verified Customer

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Anonymous

I just had problems with my refrigerator, and the man they sent out was wonderful. He was fantastic. A couple of times I called in and they denied my claim and I wasn't too happy about it at the time. I've had Choice for several years and I'm sure I'm going to renew it when the time comes.

2 years ago

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Verified Customer

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Alexander

I had a problem with my air conditioner and it was properly resolved. It was timely, even exceeding my expectations. Overall, it was fine. It's a reliable company and I'm glad that I have it. I hope I will continue our cooperation and business related matters.

2 years ago

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Verified Customer

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Dennis Little Rock, AR

I have had two other home warranty companies and Choice is by far the best. I had an extremely complicated situation recently and they helped me greatly getting through it. I highly recommend it!

2 years ago

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Michael Avondale, AZ

They make things difficult..redundant...and it takes to long to get shit done.. If there is an issue with the repair..instead of having an option to reopen an existing repair to make the repair individual come back and fix it properly..they make you open a new claim, for the same thing as the last claim..starting the whole process over again..even charging you the initial fee...happened 3 times to me...looking to move on to another company

2 years ago

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Verified Customer

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tracie sims St Louis, MO

Some of the people CHW uses aren't very professional. One was simply outright disrespectful. I would prefer not to have any of my plumbing issues serviced by the company CHW sent to my home. I rated customer service only one star because I no longer get to talk to a real live person. Don't get me wrong though, the process from start to finish was fast and easy. Some of us prefer that person to person interaction.

2 years ago

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Verified Customer

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Roger Walls Houston, TX

The service tech that came to our home was very good. If we were to have another plumbing issue, we would definitely want him to return. This is the second time I have rated this job.

2 years ago

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Verified Customer

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Mrs Ace Milford, CT

Choice Home Warranty best investment I ever did, having a old home is worth it, staff are very helpful and accommodating you will have peace of mind that it will get fixed right away.

2 years ago

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Verified Customer

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Ofelia Homestead, FL

I have had 3 experiences 2 were excellent and one did not meet my expectations because they said it was my fault and would not be covered by them unless I covered to fix it after I paid the monthly premium and the visit. I thought the least it would cover to be fixed.

2 years ago

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Verified Customer

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Marilyn Tucson, AZ

I'm fairly new to CHW, but the couple times i've contacted them, I've had wonderful response time. Villa Home Services had been here to help and they do an amazing job! I'm definitely staying with CHW!!!

2 years ago

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Verified Customer

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Ardell

When I call in, they always want to know how you are doing, first of all. Then they want to know why you're calling. It would be really great if you didn't have to have a service charge, but I understand.

2 years ago

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Verified Customer

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Anne

Both times they repaired the problem quickly and with no problem. With the exception of 1 vendor, their vendors have been good. And they changed the one vendor to another vendor and that vendor was very good.

2 years ago

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Verified Customer

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Anonymous

We had a dishwasher that wasn't heating up and they took care of it within just a few days. They've always taken care of things whenever I have a problem. They always get whoever I need out as quick as possible.

2 years ago

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Verified Customer

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Anonymous

I needed to use it for my garage door opener. I called and they set up an appointment. One week later, I had a service man out and he fixed my garage door for me and I paid the $75.

2 years ago

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Verified Customer

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William

I had mixed experiences with the service. While they promptly addressed our pool pump issue with ease, the plumbing problem in our shower has been frustratingly unresolved for months. They've switched to a different plumber, but we're still waiting for completion. Communication about coverage also needs improvement.

2 years ago Edited November 14, 2023

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Frank Palm Springs, CA

This is good coverage for a good price. The only hesitation I have in giving five stars is in the turnaround time to schedule repairs; sometimes it has been a week or more! When you have water leaking or a toilet running non-stop for that long, it isn’t an acceptable wait.

2 years ago

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Melanie Kimberlin Deer Park, TX

I liked the fact that I got my a/c fixed. However what I didn’t like was that the a/c company they sent to me recommended that I have a new compressor and evaporator and all Choice would approve was adding refrigerant. It seems like they should trust the people they are sending out.

2 years ago

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De Gonzales, LA

We have made 2 claims on our pool, which went without being assigned. Therefore we found a local pool company who did help. We purchased a $400.00 Pat, which fixed. Problem, but CHW refused to reimburse us. Since that time we made 2 other claims, which have been assigned and went well.

2 years ago

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Emily Fort Mill, SC

Was not happy with my last claim. You denied my claim stating it was not normal wear and tear. My knobs on my range needed to be replaced. They are cheap plastic that surrounds each knob. So if you use your knobs which is the only way to turn on the burners, of course that is normal wear and tear. This was a simple not costly claim. But you denied it and it makes me question why I have the warranty. You said it was stated in the policy. I doubt that your policies are that detailed. And why upset a customer over a simple repair. Your 15 minute consult was a total waste. You weren't interested in listening to me and did not value me as a customer. Therefore I have placed a negative review of you on Goggle and also Amazon , which is where I eventually replaced my knobs. I deserve better than this and you deserved the negative relieve. I deny the review that I gave you after this episode. You caused me a tremendous amount of stress for a simple repair.

2 years ago Edited December 1, 2023

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Verified Customer

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Rebekah

Choice Home Warranty had a guy out to fix my garbage disposal fast and and easy! The company they had sent out was great to work with and installed a new garbage disposal same day! Thank you Choice Home Warranty! Rebekah E

2 years ago

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