Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Cynthia

I was very happy with the service man that came out! I was concerned about the time that it took Choice to get a service person to my home. It was almost a week.

7 months ago

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Janet

They never ask questions and are very prompt in getting someone to fix the problem. Can you let me know when I need to renew?

7 months ago

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Yefim

They were cheaper then other companies but to get a human represantative to talk about a problem is practically impossible. You get to talk to the machine and the machine doesn’t understand you often. Service is not good

7 months ago

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George Sales

Very satisfied with the service that I received from the technician. Excellent service and thank you very much for your assistance

8 months ago

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Teresa BROOKS

They have been great! I had a pipe break and they was out the next day and had it fixed. It would have cost me almost 450. Thanks choice!

8 months ago

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Bernadine Webster

Cause I had speed services LLC come out to serviced my dryer the dryer needed a part never came back out to fix it, home choice warranty close out my service, I guess they thought that the dryer was fix, any other time home choice send out email telling you that your part is in that speed services will send you out text telling you what time and date they will be out, nothing was done on either part

8 months ago

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Catherine Alfonzo

We got a repair person in 2days, a little more human phone interaction during the requesting help calls, would be much more comfortable and improve customer comfort

8 months ago

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Karen DeLancy

It was originally part of my purchase of the house. It just makes sense, too. We insure everything anymore, why not your most important belonging.

8 months ago

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Sharon Morin

I've been satisfied with service I received. Service tech were very good. They were prompt coming to service my appliance. Thank you!

8 months ago

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Edwar

Choice home warranty is great unfortunately the subcontractors they use not so much, I’ve been trying to schedule service for a claim for two days no one answers, they ask to leave a message but they don’t respond

8 months ago

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Desiree

Best home warranty plan, I have had Republic and American home warranties and Choice has the best price and customer service yet!

8 months ago

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Deborah

I called with problems with my heater and garage opener. Heater was fixed and garage door motor was replaced without any hassle.

8 months ago

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Bob

Their sales pitch was great. However, when it came to replacing a defective microwave, their financial offer was not enough to cover delivery and installation. I also prepaid for 3years with an additional 6 months free. I was approximately 18 months into the contract when my problem occurred. I requested cancelation and refund oh the unused portion of the contract. That should have been almost 2 years left. Their offer was far less. Stay away from this group. I

8 months ago

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Ronda

Like: quick response on phone. Dislike: appt was days away and I had no water. They kicked up to next level and there was no response. Grateful Technician had a cancellation and came on saturday.

8 months ago

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George

I have been with Choice for some years now. O have always been pleased with their workmanship and the kindness of their employees.

8 months ago

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Maria

This is the 2nd time you haven't helped much with my claim. When I contacted you, I indicated the seals on the fridge door also needed replacing, but that was not authorized. Last claim you didn't pay anything on the garage door. Please cancel my contract & I will put money away for anything that needs fixing in the future.

8 months ago

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Albert

I am very disappointed with Choice Home Warranty because when I start with them my service fee was less than $100 that's why I chose them but when I was able to use them they went up to the $100 without letting me know. Thinking about canceling.

8 months ago

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Dave

I did it because I thought they would be fix things, but they are not very prompt on getting people here and then they have a dishwasher. That’s only basically one and a half year-old but they wanna give me 1/4 of what the price cost new because it’s been fixed once already I’m guessing, but they’re just everything you have to. Do you have to fight for.

8 months ago

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Howard / Marie Nelson

Worse experience ever…still have a refrigerator repair pending, now almost 30 days, have talked directly with numerous representatives, hanging up on technicalities on provided manufacture’s documentation 😩☹️😡 Have had home warranties on our homes for many years, almost 6yes with CHW. Now thinking seriously about canceling and they’ll get me on the prorated refund too Further action tbd.

8 months ago

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Ricky

I decided to give CHW a try to see if they truly covered items as listed. I highly recommend CHW they send great techs and have fair pricing.

8 months ago

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John

Grandfathered in. Stuck with it because it was decent. Customer service, coverage, fees and other factors have declined some. It's the better of the two companies I use for my properties, but I am still looking for an alternative moving forward.

8 months ago

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Daniel

They sold me a 3 year policy to cover roof plumbing stopages etc. I had a roof leak and they said they do not cover tile roofs. Almost all roofs in Las Vegas are tile and they know this when they sell you the policy. Then I had a plumbing stoppage and they denied the claim saying it stop due to old build up of calcium. Apparently they do everything to avoid coverage!! I suggest trying American Home shield or other companies that cover issues like these.

8 months ago

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Rachel

By far the best home warranty company I've ever had. The techs are quick and knowledgeable and I haven't had to jump through hoops to get coverage.

8 months ago

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DL white

We’re very disappointed, we used your company for 3 years and also I’m a real estate broker and my company has been referring all our clients to Choice home warranty. We had our wall oven broiler go out and their were no parts available for repairing it, your company only offered $891 to replace a comparable oven that was $1400, I don’t believe we’ll be referring your company anymore. Sadly because prior to this we’ve not had issues. Darryl and Niki W. 10412 Longwood Dr Las Vegas Nv 89134

8 months ago

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Verified Customer

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Yolandaeric

The first claim I put in, they are not working with me about my washing machine knocking. I have the top tier plan and I was told to basically lie and say it was not working at all, I’m not a liar but obviously they don’t mind promising you everything when they are trying to get your business. I have only been able to contact the technician but his hands is tied. I’ve emailed the company and have not gotten a response and it’s been about a week.

8 months ago

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Verified Customer

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Alvin Nua, AS

I had a frustrating experience with my appliances. My clothes washer wouldn't shut off, and getting a hot water tank fixed took an incredibly long time. I was switched between multiple technicians, and ultimately, I had to handle the repairs myself. Very disappointing service overall.

8 months ago

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Verified Customer

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Veronica Nua, AS

I had a very disappointing experience with Choice Home Warranty. Their customer support was lacking, and they didn't resolve issues I faced after plumbing repairs. While the plumber did a good job fixing the pipe, they left holes in my wall and refused to cover repairs. Additionally, the service for fixing my sink was delayed, and the technician didn't perform well. Overall, I wouldn't recommend them.

8 months ago

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Deborah Nua, AS

I had mixed experiences with Home Choice Warranty. They were quick to respond when my washer broke, sending someone out within a day. However, their handling of my furnace issue was disappointing; the technician they sent missed several cracks that another company later confirmed. Overall, their responsiveness is commendable, but their service quality needs improvement.

8 months ago

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Anonymously Nua, AS

I had a frustrating experience with Choice Warranty. The plumber they sent barely looked at the issue before leaving for vacation, falsely claiming the problem was tampered with. When I called to dispute it, they refused coverage and insisted I pay out of pocket for another plumber. Overall, very disappointed with the service and response.

8 months ago

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Regina Traylor Valley Park, Oklahoma

Just kinda took a while for a tech to get out.

5 days ago

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Freddie Rivera Albuquerque, New Mexico

Choice home warranty is good for the amount

6 days ago

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John Idaho Falls, Idaho

Time to get a technician assigned. All..

1 week ago

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Roger Swadish Phoenix, Arizona

I have had it for 5 years, price is average

2 weeks ago

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JackL Whitehead Crossroads, Florida

Got a good deal for five years. Will change to another company at end of this contract!

2 weeks ago

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LIISA Caliendo Arlington, Virginia

I have to project manage every repair and it takes WEEKS even if it’s urgent

2 weeks ago

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TASMINArahman Columbus, Ohio

Poor service technicians, false assurances and deflected service

2 weeks ago

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Sharon Spring Hill, Florida

Service provider never showed up. Also too many negatives. Never use this company.

2 weeks ago

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Cynthia Alexander Plymouth Township, Pennsylvania

Sounded like a good program at a reasonable price

2 weeks ago

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Linda Buena Vista, Colorado

In fact I just closed my account. At this point I would not recommend the service.

3 weeks ago

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Navnit Houston, Texas

Not happy with Eyebee Solution Refrigerator Repair company that you had sent at first place!

3 weeks ago

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Herb Georgetown, South Carolina

Price and promises were given but not lived up to.

3 weeks ago

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Ruth Maitland, Florida

Seemed like a reasonable investment for our home.

3 weeks ago

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Joseph Los Angeles, California

I don’t recited when it comes to repair they find every thing not covered I m going to cancel

3 weeks ago

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Cindy Texarkana, Texas

Only one who has service people guaranteed in this area!

3 weeks ago

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GARY Chicago, Illinois

Dismal No help months with ac everyone is sorry that’s the best they can do

3 weeks ago

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Renee Vetter Dallas, Texas

Their price seemed fair compared to others I looked at

3 weeks ago

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Terry Willard, New Mexico

Part of purchase of new home provided by seller

3 weeks ago

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Tracy Redditt Haughton, Louisiana

Advertisement and warranty coverage were the reasons.

3 weeks ago

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Robert Schenectady, New York

I have been working a claim since the end of June 2026. Still no no one has showed up.

4 weeks ago

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Draughan family

I was very pleased with the service I received this past week. The technician was knowledgeable and professional. He arrived at the time noted and he was fast and thorough. I will recommend CHW to my family and friends.

4 months ago

Choice Home Warranty Reviews