Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Tushar Chattanooga, Tennessee

Choice Home Warranty cam with the closing of our new but older home. After moving we encountered problem with our gas cooking range. The technician came (paid $75.00) and determined that the cooking range is beyond repair and needs to be replaced. CHW sent us a check to cover the partial cost of the replacement.

4 weeks ago

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LeonLSr Washington, District of Columbia

It was for most part fast and efficient.

1 month ago

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Bruce Washington, District of Columbia

I've been a member for over 5 years and previous issues have been resolved satisfactorily.

1 month ago

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Peter Boulder Creek, California

It was next in line as fter unsatisfactory warranties

1 month ago

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PaulaandCT Waxhaw, North Carolina

Quick response and the vendor was very helpful

1 month ago

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MaryandDavid Myrtle Beach, South Carolina

I believed that your company would cover items that were covered and you did not cover my pool filter and leak.

1 month ago

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Brandon New Castle, Delaware

Choice Home Warranty will try to reject payment any way possible. Would recommend using another home warranty option.

1 month ago

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Sherry Loveland Porterville, California

That was the one offered when I purchased my house.

1 month ago

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Tom Southfield, Michigan

Full coverage of appliances. Price was reasonable.

1 month ago

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Stephanie Fares Louisville, Kentucky

I used you before, and y'all were great.

1 month ago

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Dan Houston, Texas

Two different calls. 1was fine Other one no completed yet.

1 month ago

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William/Beverly Santa Rosa, California

So far only had to use it once. So far so good

1 month ago

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Lorraine Mandeville, Louisiana

I was looking at reviews and it seems like a real good company problem is it takes so long to get someone out here

1 month ago

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Lisa Cape Girardeau Township, Missouri

I just needed something and it was the first to come up on google

1 month ago

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Mike Warrington, Pennsylvania

Did not want to cover my a/c so I had to go thru another service and pay full price for a new system.

1 month ago

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Gene Newport, North Carolina

At the time it seemed my best option with the coverage available.

1 month ago

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Kathleen Cincinnati, Ohio

They are quick and efficient in getting repairmen to you

1 month ago

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Jerry Florence, Kentucky

Good company for your home repairs and services

1 month ago

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Martin Chicago, Illinois

1st time I used the service, very happy with the work done.

1 month ago

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Dave Delray Beach, Florida

Fast response times and good communication

1 month ago

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Leslie Roanoke Rapids, North Carolina

A friend referred me to choice home warrenty

1 month ago

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Gena Pittsburgh, Pennsylvania

We hoped to get our washing machine repaired.

1 month ago

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Angela Parsons, West Virginia

My bill goes up every year smh and I only called 2xs in the past 6 years

1 month ago

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Mary Germantown, Maryland

Because they do what they say and I appreciate.

1 month ago

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Gary Hunt Wimberley, Texas

Limited use in the short time I have been subscribed

1 month ago

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Ting-Wei Shieh Los Angeles, California

too a week to fix the issue, overall, it is a good job.

1 month ago

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David Mcdonald Birmingham, Alabama

I needed some Warranty protection for my appliances that no longer had their warranty. I got an offer from Choice Home Warranty and have been for 3 or 4 years. They have been great for the times that I've had to use them and their services. And the monthly rate seems standard with other similar services.

3 months ago

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Judith Calderon Budd, Illinois

They sent out a great service technician very promptly and he replenished the Freon and said that I had a minor leak but that repair/replacement wasn’t needed yet. So far so good!

3 months ago

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Phil Danley Davidson, North Carolina

Because I’ve been with them for over 10 years and they’re reading number one but they’re very very slow and solve problems. That’s my only beef with Choice way too slow.

3 months ago

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Linda Katz Santa Clarita, California

I was changing plans so I looked up the best plan. Choice came up. Had excellent reviews so I chose the plan. The pull broke on my garage door and they came the next day and it was fixed.

3 months ago

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Stephen Enos Schertz, Texas

Great Customer Service they were here when we needed them and they didn’t let us down great place to do business with Will definitely recommend this company to friends and family

3 months ago

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Patricia Jiles Marrero, Louisiana

I’m pleased with services I received for my a/c unit, really quick response to my claim and the service technician that repaired my unit was excellent. The price for Choice Home Warranty is very reasonable.

3 months ago

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Henry Vaden

Choice Home Warranty had someone out to fix my heat pump within hours. In my experience with other companies it took a day or two before I was even contacted. I really appreciate CHW’s level of excellence and the cost is great as well.

6 months ago

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Marc

I had a plumbing issue with my toilet. This was a repeat call. It took them almost 3 days to schedule an appointment with a backed up toilet. I got them to schedule a I got them to schedule an appointment in two days. The plumber company refused to come out for a repeat call as they said they would not get paid for another call. I am wound up calling a handyman because Choice was not handling the situation in a timely manner. You can only wait so long for a backed up toilet. This plumber company did not seem to care. They could’ve sent someone out and resolve this afterwards, but they would not.

6 months ago Edited February 11, 2026

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MARCIA STAFFORD

Even thou everything is automated and I was never able to speak to a agent, everything went seamless. The contractor contactor 3M was amazing, they contacted me within 24 hours and was out the very next day and made the repair.

7 months ago

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texascouple@verizon.net

This was our first claim with them for a refrigerator sensor that went out. A service rep was on-site within a couple of hours and got it back up and running until the necessary parts are ordered. I trust any future claims will go as smooth.

8 months ago

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Key Locations Property Management LLC

This company, along with most all Home Warranty companies, is not set up to work well with tenant occupied rental properties managed by 3rd parties. Very difficult to schedule the visit. Plumber that came would only chat on text and would not take our call. Plumber also made our tenant pay for the service call when we had already prepaid for this with our company CC. Plumber also mentioned how hos company was also frustrated with the process of scheduling work etc. We also never get any reports of the work that was done after the fact and that prevents us from accurately tracking the repairs to the home for the owner. Also it seems like this company may now outsource CS communications and also attempts to us AI agents on calls and they are not very good. They keep asking the same question over and over just rephrasing the question as if expecting a different answer. Deryk Key Locations Property Management LLC

8 months ago

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Verified Customer

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Marty

This service is amazing! The on-line form made it easy to schedule a repair appointment. The service technician was an expert! He had the parts needed on his truck, he was prompt, and very friendly.

1 year ago

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Charles M Wadro

I think your voice recognition system is incredible. It feels like you are actually speaking with someone! The process is good. Sometimes it is hard to reach the repair person, but so far, all have been good. I am pleased.

1 year ago

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Eleanor Howard

I recommended Choice Warranty to Gina Londoff and she purchased her home warranty. I have recommended you to others I know. I am overall pleased with the service I have received from your company...

1 year ago

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Barbara Jones

The first repairman who did the Refrigerator was outstanding…prompt, efficient, polite, clean The guy who came to repair the Dryer ….. said an electrician needed to check it out. So he did not repair it. When I tried to call the electrician and reschedule, his phone mail was full. So I had to call CHW who cancelled the appointment. Recall I am without a Dryer and days are passing. I, myself, finally called in an electrician/dryer repairman who replaced dryer and 220Line parts . The dryer now works fine. No Thsnks to CHW

1 year ago

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RICHARD STAUFFER

Been very happy with. Their coverage is very good and their communication is very strong. We have used the warranty a few times and they have always been very responsive and the vendors they work with are superb!!

1 year ago

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Joyce Tate

I’was satisfied with the services of the-A/C vendor, but the man who was sent out to repair the stove did more damage than the actual repair! Now, I’m trying to figure out how do I get my stove back up and running again without having to pay another fee! I am afraid they are going to send this man back to my house! He clearly doesn’t know how to repair an LG Double Oven! I’m so disappointed!

1 year ago

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Lance

I have 2 properties covered by choice and this month I noticed a approximately $20 increase in my monthly premium and I was not notified that it was going to happen nor was I given an explanation of why the increase occurred. That's bad business. As far as the overall service, its been adequate.

1 year ago

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Claudio

I’ve had Choice Home Warranty for a few years, and so far the experience has been positive. When things have broken down, they’ve covered everything that was on my policy. Will renew again.

1 year ago

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Christine

when I buy Choice Home warranty, they said it is fast appointment especially in Texas for air conditioning; however, the tech appointment keep delaying to the point that tenants put complaints to Fort Worth city. City has send inspectors to the house and issue an immediate issue fixes. Choice seems to find that an opportunity to delay all process such that the owner has to fix the problem prior to their approval from Choice. And Choice then use it as a reason not to reimburse to their clients. I find it as a scam. all of their agents, techs, and case managers are working super slowly to the point that you give up on the claim and find your own technician to fix your problems. In addition, the HVAC technicians they sent out maybe not having a lot of knowledge, techs are guessing the issues and temporary fix, then appointment again to try different way. Does everyone have time to keep sitting there waiting for them to keep trying and suffering with high heat, and we all have job to do! I am not sure if this is a delay tactic to save company money when it gets called for fixing the issue especially on HVAC system. I have business and buying long term plans with Choice, but now I feel that this may not be a good choice after all after dealing with them in many cases. I am not happy at all!!!! For small fixes, they do. but for big fixes, which we signed up for after all, they find the way to reject the claims

1 year ago

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Julianna

I think the warranty it’s self is very nice to have and gave me peace of mind knowing i had a service to call if i had any issues, however the sales people calling to get you to renew your warranty are ridiculous. I fully understand wanted to get a sale and commission and whatever incentives they are getting from their company. But calling multiple times a day everyday for MONTHS before a policy expires is ridiculous. My finance and i would get multiple calls a day from different people all trying to get us to buy a different policy with different payment plans. They also email and text and send mail even after i told multiple sales people that we are not interested. we can’t afford to continue their services they kept calling. then i got an email saying they tried to charge a card on file for a month to month plan that we DID NOT sign up for. when i called to ask them why they are charging me i got an automated system saying they would call back..they finally call back and they person im talking to cant help me and says they will transfer me and she just sent me right back to their automated message.

1 year ago

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George L Rich Jr

Some of your warranty company agents are not as good as they think they are. A recent warranty agent came to my home and changed a part that did not solve my furnace problem. I had to get another company to come and fix the problem.

1 year ago

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Cynthia

I had a frustrating experience with customer service. I was repeatedly hung up on while trying to resolve a claim. When my washing machine broke, it took two months to receive a check after they couldn't repair it. I also had issues with my warranty; they took a while to respond, but eventually, they did fix the problem. Overall, the service was slow and disappointing.

1 year ago

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E . Z. Folsom, CA

I had mixed experiences with Choice Home Warranty. While their service was helpful and responsive for my refrigerator issue, I faced frustration with my microwave repair. I was charged for a service that wasn't covered under warranty, and it took time to resolve. Overall, I've had some good support, but the warranty details could be clearer.

1 year ago

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