Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Terronda

The service is good. They are very fast with everything as far as my issues that I had; they got back to me within a couple of hours. Sometimes they'd be really fast, within a couple of minutes.

2 years ago

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Verified Customer

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Sarah

A pipe burst in the house over a weekend and I had to use the warranty to get that fixed. It was fixed within just a few days. But they sent way too many emails. That's my only complaint.

2 years ago

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Anthony

Absolutely great to work with and easy to work with. The only reason why I give any mark against it is sometimes the turnaround time with the people that they reach out for contracts and support. But Choice themselves have been fairly great, actually.

2 years ago

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Doris

The first time we needed help we went on and on and on trying to get that help. It took forever and it was it was just a hassle of a fight to get anything done. We've had to call them since that bathtub episode, and the response was right away. And the last two times we've had to call it's been really great. So they do seem to be getting better.

2 years ago

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Leona

I think they have been trying to improve their services, but I think they have to work harder with their vendor to try to get more vendors to work with them, so they don't put the problem of getting service on the customer themselves. Because they couldn't find people to work with them. It'd be like a week or two and no one's getting back to me with a person and so I have to try to find a person and that was very difficult. So I'm hoping they'll work harder with their vendors to see if they can get more people who will actually provide the services with the warranty.

2 years ago

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Dan

I thought the service was okay. I wish they would send out the contract before you sign up, even though they give you 30 days to cancel it. They have you sign it first, then they send the information later. It should be reversed, they should be able to send you information, then you sign up if you want to. They keep going back to say, well, read the contract.

2 years ago

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Verified Customer

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Patty

I had a plumbing emergency that needed to be taken care of immediately because the plumbing was draining to the outside of the house. And Choice couldn't help me because I had to wait about 3 days for them to come and so I had to pay $395 for Roto-Rooter to come because it was a Sunday and it was an emergency. So my policy really didn't help me at all with Choice. So I was not very happy to have to pay $395 out of my pocket for a plumbing stoppage.

2 years ago

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Verified Customer

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Anonymous

When I went to cancel my policy, they put me through hell. It's almost like a scam that they don't want you to cancel. It took me over 4 hours one day and I couldn't get through; they said they'd call back, but they never did. And then the second day I started calling early in the morning and I finally got through to somebody and when I went to cancel she kept prodding me real hard to stay a customer.

2 years ago

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Karen

They try to be helpful when I call, but it's taking longer and longer to get somebody out for an appointment. I've had people come out and we have to pay the fee, then they say, "Oh, well, we don't do this." So not getting the right people out that aren't professional. They pull up in a regular car and it seems like it's a side gig and some of them just don't know what they're doing.

2 years ago

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Verified Customer

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Barbara

What they did for my son was wonderful. She came that day when I called. I was shocked. He gave me a time. He came after the time, but he did come that day. They cover whatever they're supposed to cover.

2 years ago

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Verified Customer

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Donald

Every time I've called and I've had nothing but a good experience and good customer relations. When my A/C went out I had the person come out and look at the A/C the next day.

2 years ago

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Verified Customer

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Valentin

They're cheaper than the competition. They got down to the point in what I needed and they told me that somebody would call me to come and fix my air conditioning and they did right away. It's all fixed now. Thank you.

2 years ago

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Verified Customer

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Chris

We had a refrigerator issue and we had the technician come out four times and they never got it fixed. And then they said, well, it has to be replaced. So then we went to find a refrigerator and Choice said they were going to replace it and they were going to send us a check for $986 when the refrigerator cost $1700. And we still haven't gotten the $986. They want their payment on time all the time but they don't want to pay on time. They go out and take 30 days. If I told them it's going to take 30 days to make a payment to you, they would cancel my policy. We were kind of upset about that. We just had a plumbing leak in our house, so we called them again. We had a plumber show up, sit there with his hands on his hip, looked at the ceiling and said, yeah, you got a leak. But we can't do anything about it because the ceilings got to be opened up and then he wanted $85 for showing up and standing there with his hands on his hips. I said, Jesus, what is going on with these people? You want to get paid for doing nothing. They choose the cheapest companies that they can find to do the work. And it doesn't get done.

2 years ago

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Verified Customer

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Melvin

One representative I talked to, was very helpful and knowledgeable. Some of the customer services are real polite and understandable and I'd like to commend them. Then you have some that don't have time for you. Recently, my air conditioner was out and so they referred me to get my own because they were filled up. And when I tried to get my own they were supposed to give me a reimbursement, but I had a problem with getting it.

2 years ago

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Alfred

I've had generally good interactions with them, but there are hold times and things of that sort as well. I had an air conditioner out in my garage apartment. I was able to file a claim online. The technician was located and sent to my house. He assessed the problem and was able to fix it by replacing the thermostat.

2 years ago

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Verified Customer

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James

Sometimes I try to get service and it takes a long time, but then when they do get to the service, they really do a good job. I needed a washing machine so I kept calling and calling and the service man came out and said he can't fix it. So they did tell me to go ahead and get the washing machine and they'd send a payment back, which they did.

2 years ago

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Cynthia

The customer service was great. The claim was handled in a very timely manner. I did not have to be without my plants, but one day the workers were very friendly they cleaned up behind themselves and were very professional.

2 years ago

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Verified Customer

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William

Choice Home Warranty USED to be an excellent service company but several dealings with them have left me with a bad taste in my mouth. Roof repairs, part of their supposed service, never got taken care of. Had to resort to doing it outside of their no response time frame. Central Air Conditioning mechanical failures that they couldnt seem to cover. Appliance that they couldn't repair and they sent a check, supposedly , that I never received and they claim they have cancelled but won't show the proof. Just shady business dealings which I find tacky at best. Then you have their recommended repair company ie: Valley View Electric charging me for 2 service calls because they didn't diagnose the exhaust fan in the attic as the one that was defective so they decided they wouldn't replace the defective unit unless I paid an additional service charge that is suppose to be totally not allowed. Get the picture?

2 years ago

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Verified Customer

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Rhonda Overland, MO

My recent past experience has not been great. First of all they take too long to get a technician out to fix my air. When I finally got to come out he didn't know what he was doing and I had to end up getting my own technician. They deducted another service fee from the amount I paid him. Which I shouldn't had to pay a service fee because it was the same claim. I had another claim for my toilet and the technician came out to fix it and found another problem which was minor but they told them that I would have to make another claim. This didn't make sense because they was already there to fix the toilet. Now the went up on my monthly fee without even notifying me.

2 years ago

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Verified Customer

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Rachel Sacramento, CA

Home Warranty companies are the best investment a home owner can purchase. However one of the companies Choice chooses to do business with is VERY unprofessional and should be ashamed to conduct business in such a manner. I sincerely hope Choice thinks twice about this business and how they are Choice look. Also Choice needs to have customer service reps available on weekends to help people with existing claims open. I called on a Saturday and to my surprise a prerecorded message states closed, and must call back on Monday. Keep in mind they are open for SALES, on weekends just not existing claims, in thos case where ran into an issue with their 3rd party company. To make things worse when I did get ahold of domeone and a manager was to call me back, well he did, the next day at 6:25am.. I m by the way Pacific Time, luckily I was already awake, but time zones should be considered.

2 years ago

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Verified Customer

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L V Washington, DC

Choice Home warranty has its good and bad. It has a few bad contractors that it consistently relies on that do not provide service to the customer but looks to deny claims. I only use the service because I'm a long distance landlord and it's the best I have at the moment. I have tried many of the home warranty companies and they are pretty much all the same.

2 years ago

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Verified Customer

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Crystal Charlotte, NC

Like: Air conditioner went out, entered claim Thursday AM. Contractor scheduled for Saturday AM-fairly quick for mid-August. Choice gave ok to replace on Sunday; my portion paid by Monday, unit in on Thursday, installed by 6PM Friday. Dislike: Did not have the option to select the system or pay more for an upgraded system.

2 years ago

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Verified Customer

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Judy

This was the first request on my new Choice warranty plan and I couldn't be mores pleased. It was easy to request service and the company that came for repair was very professional.

2 years ago

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Verified Customer

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Mark Ector Phoenix, AZ

This company works hard on finding ways to NOT cover things. They do not want to replace any major issues. They have a horrible response time to actually send someone out. They will schedule appointments immediately, but it may take several no shows and reschedules before you pay your $85 service visit. My Air Conditioner (condensor outside unit) shut off stopped working, August 15, AZ summer. No one showed up until 25th. 2 no shows and no calls later and someone comes to service the unit. Service Provider (SP) says that the unit needs to be replaced its old and it's leaking and shows pictures. CHW needs more pictures. Sept 5 Service Provider comes and uses leak detector to show more leaks in the air handler (inside unit in attic). CHW needs more pictures. I spoke to SP he said both systems are leaking and both needs replacing. The AirHandler coils are really rusted. I contact CHW to see why air leak detector videos sent by SP erect goods enough. "They wanted to see bubbles from him spreading soapy water on it. " I ehad to convince them that it's an obvious leak plus it's rusted. CHW approved the cheaper AirHandler and told me, that "they don't cover upgrades since my old AC unit won't match the new AirHandler they will cover." So we have to pay the cost of AC unit and labor to attach it to AirHandler. Got a Case Manager. Talked to 2 different Case Manager (employees). EXTREMELY RUDE. "Have you ever read your contract?" Was how the conversation started after the introduction. Explained, yes, "What part, show me what you read!" The next one wasn't any better even after telling him that I just spoke to the SP and I had the pictures, email and text messages confirming that the whole system leaked and was recommended to be replaced. Sept 19, CHW only covered the AirHandler and will not cover the AC unit. Hopefully waiting for repairs to start Sept 21st...

2 years ago

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Verified Customer

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Ann Manakin, VA

The Choice system delivers on its promises; sends out polite and well-trained technicians; and provides gift cards toward replacement when repairs attempts aren’t effective.

2 years ago

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Verified Customer

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Arvind Sawhney Edmonton, AB

Good reliable company. Honest service . Suggestion : during HOT DAYS in Phoenix Arizona , please change the service call within 12 hours for AC repairs . Keep up the good work !

2 years ago Edited October 5, 2023

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Verified Customer

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Michael Cartersville, GA

Not totally satisfied from when we initially signed up. Going into our third year and policies have changed, more restrictions on coverages items and we have the ultimate plan. A plumber suubmitted inaccurate photos and even though he resubmitted and corrected his error they still would not cover the repair. We had to wait on one claim for over a week for anyone to accept the claim on broken air conditioner in the middle of summer and then they said it would be another week! Took all types of hoops to jump to get someone who was willing to take the claim to be assigned to the repair. More stories but I won’t burden readers. It shouldn’t be so difficult on the clients end to get claims/repairs accepted. When this expires will look for another company. Am very disappointed in the people in the customer service dept. It appears they have outsourced their CS Dept. They read a script and have no personal interest in your needs. Very sad.

2 years ago

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Kit Byrd Lincoln, NE

CHW works in certain ways. We had a stove that the burner broke on and the part was not available to repair. When they say they will replace..I believe they sent a check for $300.00 for a new stove. New stoves cost way more than that. Same thing happened with the washer. When our AC went out this summer, I contacted them on a Thursday. Called on Saturday and they could not find an AC repairman to come out. After waiting for them to find a repairman for almost two in the middle of the summer in Texas with 100 degree days, they sent an email on Monday saying that we could opt out of them finding a repairman and find one ourselves.. As you well know, when you get a repair man to your home, they do not have time to mess around and fill out forms. They see what the problem is and leave to go onto their next job. When the part comes in they call and show up the same day to repair. As for my AC it needed to be replaced. I sent in pictures and the what the repair said was wrong and immediately they emailed me back with, we have a contractor coming to fix your AC on Saturday. What were we suppose to do? Send the AC man away and have him come back another day or get it fixed. We got it fixed. CHW did not give us a cent for the replacement of the AC because they wanted to have a 2nd opinion to see if they could fix it. The coolant in the AC was R22 which is no longer in use, so even if they thought someone could repair it, it couldn't be recharged. I called and asked if we could have a refund for the remaining time on our contract and the person said since we have used it several times, we could not get money back on the remaining 15 months. We will not be renewing our CHW when it comes due.

2 years ago

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Verified Customer

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Tiffaney S Duluth, GA

It was easy to file a claim and someone came out within a couple of days. My service was completed and I only had to pay the service call fee. I am very happy with choice home warranty.

2 years ago

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Verified Customer

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Sonya Hunter West Bloomfield, MI

I like the fast claims response. I do not like the replacement policy. I filed a claim for my microwave, the parts to repair it were no longer available and they only offered me a replacement check of only $191 to replace it. They wanted to give me a Lowe's gift card, but I refused it so they mailed a check to me. Also, of the several contractors I've dealt with most of them have complained about the claims process.

2 years ago

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Karen Baker Oklahoma City, OK

It is worth having a home warranty especially from this company. Filing a claim is easy, the repairs are quick, and the technicians are experts. Not to mention the cost is very reasonable.

2 years ago

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Anita Newnan, GA

I thought you guys would be better than other home warranty companies but you have shown that you are just like the rest of them. You over promise service but under deliver on execution to your customer. In the end I was able to get my covered system fixed BUT it required over a month of back and forth to get to a resolution. It wasn’t until I sought out my own provider to do the job that you step in with your in network provider. The sense of urgency on your part was not there until I proceeded to cancel my renewal and go elsewhere. I believe in second chances and I renewed my contract for one more year. Don’t disappoint me!

2 years ago

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Verified Customer

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Douglas

I haven't had any issues. I needed to use the warranty because I had a gas leak in my attic and we called and the the technician was there the next day. And then they fix it about three days later so it's good.

2 years ago

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Verified Customer

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Thomas

They responded very quickly to our needs. My garbage disposal started pouring out water so I called them and by the next day or so they came out. They replaced my garbage disposal and it was a great experience.

2 years ago

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Verified Customer

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Bettie Anderson Chesapeake, VA

Whenever I've called the companies that they recommended, we've been able to get to an understanding as to what job I needed to have done. And they were very good at performing those tasks. They've sent really great people.

2 years ago

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Verified Customer

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Veronica

When I call they usually come out within 24-48 hours. I used it recently for my air conditioning because it quit working. I'm just overall extremely happy with the process. Thank you.

2 years ago

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Verified Customer

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Saul

The one claim that I put in was handled pretty quickly and I had no issues with it. My A/C wasn't working properly and they sent the guy out the following day and it was fixed.

2 years ago

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Marcia

Recently I needed to call them about a garbage disposal that wasn't working properly and they managed that situation over a weekend and had it fixed within probably 48 hours. They were very quick to respond to the phone call, sending a repairman fairly quickly. The repairman has been generally quite communicative and it's very seamless process.

2 years ago

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Glen

I've had one good experience and one bad experience with the system I use. I had an air conditioner that was broken and they had a difficult time finding a technician in a timely manner to address this issue. So I had to go out and arrange for it myself. The other issue that I had was handled quite well and that was an issue that got corrected within a couple days, and that was with a dryer.

2 years ago

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Verified Customer

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Patricia

I needed the warranty for my clothes dryer. The man came, fixed it, and was very, very, very nice. The other time, I had two small jobs. I had a sink that was clogged and somebody came and took care of that.

2 years ago

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Verified Customer

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Karen

I've only ever had one person in six years that was not a good representative; everyone else was good. I've had my air conditioner repaired and my dryer. They tried to repair it, but it was a big disaster.

2 years ago

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Michael

We have one situation right now that just has not been resolved. They told me to call the contractor. I did that and it hasn't gotten me anywhere. We had a refrigerator ice maker break. We've now had it happen twice.Someone came out and supposedly fixed it. It didn't say fixed very long. The second time they came out, they said you need a new part and we've heard back nothing from them. It's been about six weeks.

2 years ago

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Leslie

Had an issue with a leaking shower. I did the claim online, they assigned someone and they came and fixed it and it was fine. They did a good job. They were fairly neat and I guess the only only issue I have is the length of the service window. 4 hours is a large service window.

2 years ago

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Verified Customer

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Gary

I have dissatisfaction with another home warranty company and Choice Home Warranty was cheaper, so I went with them. We had a leaking toilet bathroom on our lower floor, and when we called them they responded promptly and fixed it. The only way they communicate back with me is usually by email, there's no personal contact.

2 years ago

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Ed

I thought it had a good price. But I did have a few problems. One time when we put in a claim, they couldn't find anybody to come and do the work. Last year our air conditioner went out and it was a week and they just couldn't find anybody to come and fix it. So we had to get somebody on our own to come fix it.

2 years ago

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Verified Customer

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Joahn Rice Kansas City, MO

I’m very pleased with Choice Home Warranty. They always come through. They repair the appliance if possible. If it’s not possible to repair, they provide gift cards to apply toward the purchase of a new appliance.

2 years ago

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Verified Customer

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Charles El Paso, TX

The repairman was right on time. He explained what the problem was with the washer and that he needed to order the part . Said he would return as soon as he got the part. Very professional.

2 years ago

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Stephen Ponte Vedra Beach, FL

Some services ok and others not. After you get a repairman and he finds a problem, he/she must call the authorization department to get the ok to fix. If it's a weekend and after six, there is no one there to give an okay. Imagine your a/c out on a 95 degree day and your repairman can't get an answer. This makes the repair until he can come back again. Ugh.

2 years ago

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Gwenda Bossier City, LA

Really like the technician that came out. It would be helpful if CHW paid at least some of the labor. Also to consider it an upgrade when an AC has to be replaced outside and the inside isn’t compatible with the replacement is a hardship especially for an elderly person

2 years ago

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Verified Customer

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John Henderson, NV

A 3 is being generous. I wrote the CEO of choice (who never answered) asking why they selected a contractor having a 1 star rating, who never answers the phone (or answers voice messages) and who totally misdiagnosed our washer/dryer failure. Instead of replacing or repairing unit, Choice opted to pay their evaluation of a fair settlement. I consulted with another service company that correctly diagnosed the issue and am repairing it.

2 years ago

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