Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Eva

My last claim was for a dishwasher and I was sent a payment for me to buy a new dishwasher, however due to the third party vender that Lowes use I found them to be unprofessional and rude and Lowes said that was the only company they could send to my home so I went to another company to buy my replacement, as I felt the company that Lowes used was trying to convince me to get work done that didn't need to be done.

1 year ago

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Verified Customer

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Joan

Prompt service. Submitted a request for repair of my washing machine. The repair shop called to schedule an appointment that day. The repair shop was excellent. Prompt excellent service.

1 year ago

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Verified Customer

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Yohan Kim

The technician quickly diagnosed and fixed my AC issue where the unit would shut off right after starting. He was professional, efficient, and explained everything clearly. Very satisfied with the service!

1 year ago

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Verified Customer

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Rita Shelton

Electrician was absolutely beautiful well mannered knew his stuff and did what he needs to do. I love it. The plumber was the same knew what he was doing clean and took care of business.

1 year ago

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Verified Customer

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Leo Aceiro

Process is fast and reliable. It needs improvement regarding upgrades the homeowner wants and willing to pay. Currently the process is very difficult and inefficient frustrating the owner.

1 year ago

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Landa T

The workman who came to replace my ceiling fan (Seth) was super outstanding. Paige who worked on my garage door was also great. I was very pleased with both of them. The style of fan Choice provided did not match the fans I have. That was not so good - thus, 4 stars.

1 year ago

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Verified Customer

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Kathleen

I see that Joseph Drain Cleaning responded stating that the job was completed. It wasn't. The plumber broke off the flushing handle on the toilet and it wasn't replaced. The work on the minor leak in the bathtub faucet caused and leak in my kitchen sealing that lasted 5 days and has done damage to the ceiling in numerous areas in addition it did damage to my wooden table from Paris and destroyed all my paperwork that was on the table and since I do the majority of work from home, loosing the paperwork was not good. The plumber said that the work he did on the tub faucet won't last and recommended replacing the faucet. I called the company several times and the owner didn't answer my calls or returned my calls. I don't want to deal with this company again as the damage done to y kitchen ceiling and the unfinished work to the plumbing is unacceptable. I am new to Choice Warranty and and hope that the contractors you send out are vetted and do a good and complete job. I now have called about having a painter come out to repair and paint my kitchen ceiling and am hoping for better results

1 year ago

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Verified Customer

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Shannon

Still waiting for them to repair my heat exchanger and Ac at my home. Even though the Ac company recommended to replace the furnace, due to labor cost and the parts being on back order for a un specified time. We have no heat upstairs for over a month. We also paid $ 75 and so far nothing has been done. We had them come out for a dryer repair and the tech didn’t even speak English so with in a couple days the dryer was still making noise and eventually broke again so had to pay another $75 for someone to come and fix it correctly. They have no quality control whatsoever over who takes the jobs and you can’t request a qualified company. Most customers service representatives can barely speak English and don’t understand what they’re doing when you explain to them what’s going on. We have had people show up x2 to do work that wasn’t requested by us do to them misunderstanding what issues we have had with our HVAC.

1 year ago

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Verified Customer

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Edward

The service is primarily via Website, I prefer a more personal touch to do business. The website is unassuming and difficult to manage. There is no assistance or a person to call and ask questions. When a problem is reported, you require way too much information to submit for reimbursement with pictures. Way to difficult. Finally, the actual amount of reimbursement is never enough to cover the actual work order quote. usually less than 50% of the actual cost to conduct business. (no inflation adjustments). Multiple times the technicians have told me that their companies NO Longer work directly for insurance companies.

1 year ago

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Verified Customer

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Rippk157

The company you guys picked to repair my refrigerator was AWESOME!! and local so they were able to get my fridge fixed quickly. I do not like how you nickel and dimed me and made me pay for some of the repair. My fridge was broken I thought you were supposed to cover everything, you covered bout 80% of it.

1 year ago

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Verified Customer

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Joseph

After numerous unsolicited calls from Choice Home Warranty offering me a "great deal", I have had enough. I have told 2 different supervisors in a span of 2 weeks about these calls and emails and was told that they would stop. YET, they haven't! I asked the same question: doesn't your computers talk to each other and let you know WHO IS ALREADY a customer? Why am I still getting these calls and emails? It's to the point that I am about to contact my family lawyer and file a harassment suit if this doesn't stop. I've had 2 occasions to use the home warranty. The first was a GREAT experience with the assigned contractor. The second was a total nightmare. 10 days to get a hose that could have been purchased at Home Depot or a local appliance supply store in El Cajon, CA. Anyway, one more call or email and I am done! Let's see what happens now!!!

1 year ago

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Verified Customer

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Felesia

I'm a new homeowner and a home warranty was suggested to me. I don't see the advantage of having the warranty, as if I placed the monthly payments in a separate account. Along with the fee to pay the serviceperson person answering the call, I could pay for the service out of pocket.

1 year ago

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Verified Customer

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Leslie

I recently switched from old republic to Choice Home Warranty due to better pricing, better coverage, and all of the reviews I read online were great. So far, I am very happy to have made the switch.

1 year ago

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Verified Customer

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Lori

I’ve only used them once , and what a wonderful experience . I put a claim in and the very next day the plumbing company called to set up an appointment . The whole claim to repair was done in just three days!

1 year ago

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Barbara

I like that a claim can be made quickly without a lot of fuss. I don't like that appointments are made without contacting us first, but then the technicians call from a number I don't know. I don't answer calls from numbers I don't know. LOL

1 year ago

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Verified Customer

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Wallace

This is the best company I’ve ever worked with. When my AC went out they someone out the next day to fix the problem. If you’re looking for a Home Warranty this is the company to choose.

1 year ago

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Verified Customer

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Gary

CHOICE HOME WARRANTY was quick get a servicing contractor; however, he did not arrive until 8:02 p.m. and that is after my sister had gone to be as she has an early job. Other requests have been satisfactory; although the Washing Machine repair was denied.

1 year ago

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Verified Customer

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John

1 year ago

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Anonymously

I've had mixed experiences with my home warranty service. Initially, I faced issues with American Home Shield regarding pool heater coverage, which wasn't honored despite assurances. I then switched to Choice but regretted the long contract. Customer service has been slow, especially with my lawn sprinkler claim, which is still pending. Overall, I'm seeking alternatives due to these frustrations.

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the service team. They promptly addressed my warranty issue and sent a technician who handled the hot water heater problem efficiently, even in bad weather. However, I did notice some communication gaps between the company and the technician during a plumbing issue. Overall, I’m satisfied with their service.

1 year ago

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Verified Customer

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Smalls

I had a mixed experience with customer service. The Sacramento office was friendly, but my project manager in Concord became less helpful over time. I also faced issues with my warranty repair for a washing machine. The gift card offered didn't cover the cost of a new machine, and I felt it was unfair since I couldn't find a suitable option at the suggested store. Overall, I was disappointed with the resolution.

1 year ago

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Verified Customer

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Rebekah

I had a frustrating experience with my refrigerator repair. The technician took months to address multiple issues and never replaced the thermostat as promised. I had to troubleshoot on my own. Additionally, my garage door repair was poorly handled, as they only approved fixing one spring, leaving me to pay for the other. Communication was lacking, and I'm concerned about future service quality.

1 year ago

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Verified Customer

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Dione

I've had a frustrating experience with customer support. Communication is difficult due to language barriers, and my recent claim for garage door repairs was only partially approved, leaving me to pay for the rest. I also faced delays in responses and concerns about service quality. Overall, the support has been weak and concerning.

1 year ago

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Verified Customer

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Jasonlisa

I've experienced both smooth and frustrating moments with the service. Automation works efficiently most of the time, but when issues arise, like a broken AC, getting help can be a hassle. I had to find my own repair company, which led to a lot of back and forth. Overall, while there are bumps, the service is generally reliable.

1 year ago

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Verified Customer

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Ella

I recently had a technician fix my kitchen range, and he was excellent, resolving the issue quickly. However, I faced challenges with my heat pump. Although it was under warranty, I had to pay upfront for my own technician due to scheduling issues with the service provider. I believe I should have been reimbursed for that expense.

1 year ago

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Verified Customer

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Chad

I initially faced delays with customer support, but my recent experiences have been very positive. Repairs for my oven and heater were completed quickly, and I've had no issues with the service since then. They responded promptly when my dishwasher and dryer broke down. Overall, I'm thankful for their reliable support!

1 year ago

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Verified Customer

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Pedram

I've had mixed experiences with the service. While they've been helpful and fixed my dishwasher well, I've faced delays and unexpected charges for my garage door repair. The communication could improve, especially for urgent issues. Overall, some visits were positive, but others left me frustrated.

1 year ago

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Verified Customer

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Warren

I had a mixed experience with my warranty claims. One issue with my oven took longer than expected, but I'm not overly concerned as I trust they'll resolve it soon. However, I was disappointed to learn that my warranty doesn't cover plumbing issues related to outdoor fixtures. Overall, communication could be better.

1 year ago

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Verified Customer

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Fayla

I've generally received accurate information and options for my needs, thanks to decent customer support. However, my last warranty experience was mixed; while the technician diagnosed the issue well, there were miscommunications that left me dissatisfied. Overall, there's room for improvement in communication.

1 year ago

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Verified Customer

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Pablo

I had a positive experience with the service team; they were friendly and did their best to assist me. However, I felt that response times could be improved for a top rating. I only needed help once when my heating went out during a cold spell, but they resolved the issue after a few days, and everything has been working well since.

1 year ago

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Verified Customer

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Devin

I've had mixed experiences with customer service. They always respond, but their contractors often fall short, requiring me to chase issues. I've faced delays, especially with appliance replacements. While some claims were handled well, others left me frustrated. Overall, the responsiveness is appreciated, but contractor reliability is a major concern.

1 year ago

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Jaime

I had a decent experience, rating it a 4. However, faster communication would have improved it to a 5. I faced issues with my AC unit and had to rely on my warranty, which was frustrating. The process took too long, and I ended up spending more than expected due to delays. Overall, I appreciate the service but hope for quicker resolutions in the future.

1 year ago

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Verified Customer

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Wensheng

I had a great experience with customer service. They were quick to respond to my plumbing issues and sent a professional from Redman Plumbing who explained everything and completed the job efficiently. I appreciated the timely updates and reminders for appointments. Overall, it was a wonderful experience!

1 year ago

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Verified Customer

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Alan

I had a frustrating experience with my warranty service. When my water heater failed, it took a long time for a technician to come out and replace it. I had to clean up water in my basement during the wait. Additionally, I had to call multiple times for one incident, and the initial service request was declined due to an incorrect model number. Eventually, it was a simple fix, but the process was time-consuming and stressful.

1 year ago

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Theresa

I had a very disappointing experience with customer support. They provided poor assistance when I needed to use my warranty, resulting in me having to fight for compensation after a costly replacement. Additionally, the replacement parts were of low quality, leading to further issues. Overall, I'm dissatisfied with the service and the products provided.

1 year ago

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Verified Customer

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Maurice

I found the online appointment setup challenging and preferred speaking to a representative instead of navigating a computer. The technician who fixed my leak was not well-equipped, and I had to assist him, which was frustrating at my age. Despite this, I appreciate the service overall and wanted to share my experience for improvement.

1 year ago

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Jeremy

I had a great experience with their customer support. They were quick to respond and sent someone out promptly to check my furnace. Recently, I had to use my warranty, and they covered half of the cost. Overall, I'm very satisfied with their service!

1 year ago

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Linda

I found the online appointment setup challenging due to my lack of computer literacy. I prefer speaking to a representative rather than navigating automated systems. However, the technician who came to fix my garage door opener was great and I have no complaints about his service. Overall, the initial process was frustrating.

1 year ago

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Kim

I had a decent experience overall. The support team was helpful when I called about my garage door issue, though it took a few days for someone to arrive. It would have been better if they could come sooner since we couldn't park outside. I also used their service for a hot water heater, and it worked out fine. Overall, satisfactory service!

1 year ago

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Isabel

I was contacted for a survey but chose not to participate. I haven't used the service yet, and there was some confusion about which property the representative was inquiring about. Overall, I felt the timing of the call was inconvenient as I was busy with other matters.

1 year ago

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Ramy

I had some questions regarding customer support and the service I received. While the technician was helpful, I felt there could be clearer definitions of what customer support entails. I also recently utilized my warranty for a faulty dishwasher repair, but I didn't receive a response on that. Overall, the experience was mixed.

1 year ago

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Verified Customer

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Moses

I had some issues with my appliances, including temperature control in the refrigerator and a light problem above the stove. I'm currently waiting for a repair on my oven, which has taken longer than expected, but I'm not too concerned. Overall, the service has been decent, and I'm hopeful for a resolution soon.

1 year ago

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Linda

I was not impressed on the way this warranty coverage works. Your company does not do what I thought. You don't pay cost of product if needs to be replaced. I worked with Cheryl H after so many issues with vendors that did and didn't do a good job. It was a very bad experience with them for Amanda Elkins, but Cheryl helped a lot to fix some of the problems we appreciated her help. But I am a realtor and Im not impressed by this company's policy

1 year ago

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Janet Rodriques

My overall experience has been really good. They are fast to respond to claim and fast to fix the problem. I would highly recommend this company and have already told some friends and family.

1 year ago

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Stella Kayembe

This is the must have home warranty. I had such a pleasant experience with them concerning my air conditioner systems. I recommend this to everyone who needs a outstanding service.

1 year ago

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John

They kept us updated during the scheduling process, the technician found, and fixed the issue quickly, and told us to let him know the next day that all was well before he closed it out.

1 year ago

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Alan

So far so good. We had a problem with our oven that was handled fast. Our rep was very good and we had no issues. Let's hope no more issues, but if we do I'm glad we made a CHOICE.

1 year ago

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Shelley Coit

The company sent out for our garage door was great! He went beyond what was expected, honest and would highly recommend his company Garage Door Team. Choice was right on it and sent him out immediately.

1 year ago

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Tom Bauer

Champion Aplliance did a wonderful job repairing our refrigerator. The process to get them here was so easy on your website. Thank you so much for sending such a talented individual to fix our refrigerator.

1 year ago

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LARRY TAYLOR

Heating system went out on one of the coldest days of the year. Customer service was responsive and the vendor responded within a reasonable timeframe and corrected the problem.

1 year ago

Choice Home Warranty Reviews