Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Sarah Spivey Columbus, OH

I'm very pleased with the ease of filing a claim. Choice reaches out to their "vendors" and they come out to fix the issue. Some take longer than others i.e. a few days to a little over a week but the problem gets fixed. If I hire my own service man then choice is fairly quick in reimbursing me.

2 years ago

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Aneeda

I don’t like when a plumber comes and collects the 65.00 service fee and does not fix the problem. I have a tankless water heater and it has gone out a couple times, no hot water, I unplug it and it works ok. There is obviously something wrong. Plumber could not fix it because I did not have an error code. He of course collected the service fee, he could have called and told me this over the phone. Home warranties are a racket, I may ask for my money back since I paid in advance, not impressed. I also have not been reimbursed for a faucet I bought a month ago. I don’t think the providers Choice uses are the best in the business, they probably wouldn’t be working for a warranty company if they were.

2 years ago

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Margey Meyer Houston, TX

Choice was great in communications and the tech sent to repair my frig was terrific. However, they lost a star because while they replaced the burned out light assembly they didn’t replace the plastic cover that had also burned so I have 2 exposed bulbs.

2 years ago

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kathy smith Boise, ID

The serviceman called me promptly to make an appointment the next day. Arrived on time ,was professional and polite.He had my air conditioner up and running within a half hour. Very pleased with the service!

2 years ago

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Verified Customer

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Ali Chatsworth, CA

She was amazing. She took her time to explain the policy and provided options. She is really an asset to choice company. If it was because of her that I decided to stay with choice.

2 years ago

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Anonymous

Overall experience was good. I called them, they called me back, they set it up. I got a call from an individual within 24 hours. A refrigerator was making noises and I called to set it up and I pulled it out and cleaned it and it stopped making the noise.

2 years ago

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Kazi

They were very good. I just recently had a problem with my dryer. It was taken care of the same day without any hassle. I filed my claim online and within few hours the tech called and it was all taken care of the same day. So there were couple of incidences when I was kind of disappointed. Once it took them about 3 weeks for them to find somebody to do the work for my furnace. For some things the Choice was excellent, for others not so much.

2 years ago

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Caron

It was excellent and it is come repeatedly gone downhill for the most part. There was a time that I need to use my warranty to have my washing machine fixed and they said it was too old to fix and they gave me not very much towards the new one. I had no advocates. Every time I use them they have their mind already made-up and you can't change up for anything.

2 years ago

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Anonymous

I just go online and submit my ticket. Whenever I have to use my warranty and then I get a text message that's been assigned to something or an e-mail that's been assigned to to a repair person. The first service I recieved was not good, it took the guy three times to fix it. The last guy that came was phenomenal.

2 years ago

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Rebecca

During the height of the COVID I needed a repair of some kind and they could not get anybody in here to help me with it. It was kind of a kind of a dire situation. I ended up having to pay out of pocket for a repair person because the company would not send somebody out. Sometimes I have difficulty understanding the people who answer the phones. There's a lot of static on the line and the accents are very thick and I keep being reassured that everybody's from New Jersey.

2 years ago

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Susan

I typically get good service. I did have an incident with a plumber. The toilet had to be reset and the plumber came out and did an assessment and he never came back, so I had to contact Choice to send somebody else out and they made the repair, so I didn't have any problem after that.

2 years ago

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Edward

I don't know why, but they keep raising our monthly price. Quality is fine. This past week we had a stove repair. We called the warranty company. The service man give us a time and a date, but he did not come when he said he would and so we got another day and it's an 8 hour time frame from 7:00 AM to 6:00 PM And I think that's ridiculous. You have to tie up somebody's whole day waiting on the service man. Sometimes they are on time and sometimes they are not.

2 years ago

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Robert

They've been very quick to pick up the telephone. I called in and the person that I spoke to connected me to a representative who asked a few simple questions about the claim, like what type of claim it was and what type of products and what the issue is and they basically submitted the claim for me. The two instances that I've had to use the service so far I thought the service would be same day service, but then I found out that it's like 3-4 days later. It's a little bit of a wait for service and that's not what I was told when I initially enrolled. The technicians have been great.

2 years ago

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John

Everything good except that you cannot get vendors in this area. It requires me to find the vendor and then it takes forever to get paid from Choice. A couple of times I had a leak in the faucet and they could not get the vendor to do the repair work. I was forced to get my own and and go through all the work of turned in a claim waiting or when the vendor comes fill out the documents and then send it in, get a copy of their invoice, send that in. And so it's just a lot of work when they don't have a vendor to provide the service.

2 years ago

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Verified Customer

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Anonymous

My washing machine went bad and they're making me wait 30 days to get a new washer. I don't like that part about it, but hopefully I'll pretty soon get it. The guy that came out was really nice.

2 years ago

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Judith

The plumber that came out was congenial. He did his work quickly and accurately and he did a beautiful job on the plumbing. I couldn't be any happier with what he done. He was very neat.

2 years ago

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John

It's extremely difficult for them to find and dispatch different types of contractors. My experience has been to wait for an inordinately long period of time. Three out of four times so far I've had to find my own contractor and not take advantage of this warranty that I'm paying for. Some of the wait times were long enough that I just did it on my own.

2 years ago

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Bhargav

My dishwasher grinder was not working. So I had to use the Choice and they sent a representative and he came down within 48 hours and he was able to fix it within like 5 to 10 minutes. They sent in a professional guy. I paid the deductible and that's all.

2 years ago

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Darrell

They increase the price every every time we get to the end of the contract. I put in a service order on December 29th. They didn't get anybody dispatched till mid January. Then those people came and were not sure what to do, never came back. We didn't hear anything back. It took four months to finally get somebody out here to fix the ice maker on the fridge. They just seem to have a problem finding anybody to do it. So a lot of miscommunication. I called a couple of times because I wanted to cancel and my wait time was ridiculous.

2 years ago

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Sidney

I would not get it again. My pool pump developed a leak. I called Choice, they said they didn't have a technician and they called around for three weeks. My pool technician, who cleans the pool, said if I don't get the pool pump fixed, he was no longer going to service. So I contacted another company and they came immediately out. This is now five or six weeks into the problem. They came out, fixed it. And Choice did not want to reimburse me because I did not go through them first. But I had no option because the pool cleaning company was no longer going to service my house if I didn't get the pump fixed. It was not handled in a timely manner or financial manner.

2 years ago

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Patricia

I used them a few years ago and I just stopped using all of the companies because for whatever reason, when I went back to them they've changed. There was a guy that came here to fix the dishwasher. He says he left and said still leaks and that was it. Didn't say what they were going to do, when they were coming back, are they ordering parts, nothing. So I had to keep calling them for three days. I'm not happy with that. They didn't keep in touch with me about what was going on. I had to keep calling them and they was given the runaround and the wrong phone numbers and everything.

2 years ago

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Verified Customer

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Stanley

Nothing wrong. People that I talked to were good, talked a lot of sense. My gas oven went out. The burner went out and I called him up and they had someone out within a week. It's one of the better companies I've been with.

2 years ago

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Anonymous

They really seem to be interested in my claim. The water heater burst and flooded my basement and I needed the new water heater as soon as possible. I am a cancer patient and they just went out of their way to get me my water heater as fast as they could.

2 years ago

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Verified Customer

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Vicki Glass

I have been very happy and satisfied with all of my encounters with Choice and your contracted pros. I did ask though that you change to name on the account to Vicki G. as my husband, Izzy, is deceased.

2 years ago Edited June 12, 2024

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Salahuddin

It's one of the best warranties. The process was fine. There was an appointment, the guy came out and he fixed it. Sometimes they have to come back to bring some parts 3, 4, 5 days sometime a week they come back and they fix it.

2 years ago

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Vasu

Just recently I had a problem with with some circuit breakers and I put through online my request and within 24 hours they came back and designated an electrician to come and look at it. And the guy came and fixed it.

2 years ago

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Susan

Most recently our dishwasher went out and I went online, placed the Claim And then Repair man contacted me look at this Dishwasher. It couldn't be fixed and then I got an e-mail from Choice stating that they would give me a refund.

2 years ago

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Lonnie M

They have always come through for us even the time they paid us when we had to replace our kitchen stove. Excellent service and we’re very very happy to continue working with them.

2 years ago

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Michael Ross Richardson, TX

this is horrible timing to receive this review. i filed a plumbing claim on 6/1 i believe and the plumber came out 6/12 collected $65 and took pictures.. the plumber is supposed to send the details to CHW for approval, yet CHW says they're waiting on the plumber and asking me to reach out to the plumber. I've followed up repeatedly with CHW yet nothing is changing and I fefuse to do CHW's job for them.

2 years ago Edited June 28, 2023

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Danike Grant Washington, DC

I can't say enough about Choice Home Warranty! Every issue with the exception of one has been resolved. If you are shopping around stop, CHW is the best way to go, you won't find another warranty company who can compare!

2 years ago

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Roberta Fleming Island, FL

We are a bit dissapointed with choice at the time, they have not lived up to what they advertised on line in thier website lately. We have had to come out of pocket to repair items that are to be cover by their policy, we pay our bill on time all the time and we expect for them to live up to what they advertise. We have had our policy with them for a while and it waas pretty good for a while but not lately and we are considering to start looking for a new home warranty company.

2 years ago

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Verified Customer

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Jim Parks Elmhurst, IL

Very quick responses re: existing claim through CHOICE's portal. However, I received misinformation about the claim being closed before a vendor had even made a visit. It was the second time in less than a year that has happened with the same vendor.

2 years ago

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Terry Lancaster, CA

You contact CHW with your problem and the select a vendor. Right now I need a new light fixture in my pantry. It is a motion activated fixture. I told the company the problem before they scheduled the appointment. It took a week or two for them to come. Worker arrived and said they would need a new fixture and rescheduled another appointment. They scheduled another week or 10 days and didn't show. I called and they didn't have the light fixture then they had to reschedule again. The day before they were scheduled to come they called and told me the guy that was scheduled to be here today was sick and they again rescheduled again. I could have gone to Home Depot and bought the fixture and installed it myself. I already paid the $65 so I am without a light in my pantry for almost a month. I t seems every claim to CHW takes at least 2 trips. I have 10 locations with warranties. No excuse for this delay.

2 years ago

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Verified Customer

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Susan Soddy-Daisy, TN

They are a wonderful company The worker didn't show up they made it right and sent another one with no more service fees that is he took my money and didn't come back when C W gave the approval

2 years ago

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David Abilene, TX

We did get the job done, but I had to find a plumber because CHW didn't have one in all of Abilene to do the job. It was an easy fix, which leads me to wonder if CHW shouldn't have an expert on the phone to ask people, "Can you try XY&Z?" This might alleviate a plumber, electrician, etc. coming out all together and save both parties money. If someone had informed me that there is an Allen wrench slot at the bottom of the disposal, which would allow me to try and un-sieze it, I would have tried it and possibly fixed it.

2 years ago

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Verified Customer

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SHANNON Bassi Carmel, IN

Each time I have a problem with an appliance, CHW gets a service technician out to the house in a timely manner. But even more importantly, they communicate when they haven't received a contractor to handle the claim.

2 years ago

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Brenda

The company that they chose came out before they were scheduled to. She called and said they had someone in my area that could come out. I was very pleased with the company they scheduled me with.

2 years ago

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Lynda

I had to have a motor replaced on my furnace last year and they came out really quick and they did what they need to do. They always answer my questions and everything. You have to go through so much paperwork if you don't wait for them to find you somebody to come out.

2 years ago

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Chrisrosenda Denver, CO

Choice Home Warranty employees are very helpful and conscientious of the customers needs. They are friendly and understanding of the requirements when called for help. The companies they hire are excellent in the work they perform.

2 years ago

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Connie Rockford, IL

Well my central air unit went out they said that it wasn't covered in my plan but my plan says wear and tare on the unit we had leaks in my unit from wear and tare, but they didn't fix it. So I'm thinking about canceling my policy and look for someone to fix things that break or aren't working that's the reason for getting home warranty so you don't have to fix it. I'm disability and I'm on a very tight budget so they reason for getting a home warranty was to help me out so far I'm very very unhappy.

2 years ago

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Jamin San Antonio, TX

So far I have had 2 claims on my CHW warranty and I can honestly say through both experiences that Choice not only botched the entire experience from communication and scheduling onward BUT then they EXTREMELY under covered my equipment. The reps talk down to you and assert their power over the outcome and you can tell are ready for an argument or disagreement. I have only spoken with 1 rep that truly treated me with dignity and consideration of my situation. I will NOT be recommending to anyone to put their trust in CHW. To be specific and give an example, I had to buy a whole new garage door opener because the process for approval and acquiring parts and scheduling was going to take six weeks or I had to pay for an “upgrade” so that I could have a working garage door opener sooner. I am both disabled and handicapped, and did not have much choice for my health and safety to wait six weeks. Every time I have to file a claim with Choice, I feel taken advantage of and disappointed. On my first claim my combination, microwave and convection oven the microwave part quit working. Once the tech came out, and after contacting the manufacturer to confirm, we found out two things, one the unit is all in one and two due to the age parts are no longer available. First the Choice rep demanded insisted that the maximum was $400 the absolute cheapest appliance I could find was around $3000 to replace it. After a couple of weeks and back-and-forth with the manufacturer and choice, they maxed out my claim at $667. I was told to be thankful and grateful by Choice. When the policy was purchased, it was explained, and stated in writing , that if a part cannot be repaired they replace the equipment if the tech recommends it. This is simply untrue and absolutely misleading. Also, rather than replace my appliance, they told me they would send me a Lowe’s gift card so I could supplement and replace my appliance on my own. They said they use this method to expedite the purchase process so we do not have to wait any longer than necessary. a week later, when I inquired where the gift card was, I was informed it takes 4 to 6 weeks to arrive by email. I don’t understand how that qualifies as expedite. I gave one star because the two technicians I have encountered, were both professional and courteous, and I gave the second star because choice did pay something. Oh, in both instances choice told me that the tech would arrive within 48 hours. This was stated in email. After the tech did not show in both cases, I contacted them only to find out choice sent the schedule and the service provider did not agree, or approve the schedule promised. Both choice and the service providers said this is a common occurrence. My wasted time and readjusting of my schedule mattered none to Choice Home Warranty. The reps that I spoke with said there’s nothing we can do. Do you want the new appointment time or not? I have seen several places that they are highly rated. I absolutely cannot understand or fathom how those are real or true ratings.

2 years ago

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Zandria Butts Hampton, VA

I liked the amount of coverage I received and the amount of time it took to resolve the issue. Star Mechanical was willing to work with my work schedule which I appreciated. I did not like having to pay a second service fee because you, Choice Home Warranty, canceled the service with the first company you sent out for the call.

2 years ago

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Cyndi Steif Woodstock, IL

There always seems to be an issue with what Choice Home Warranty sends us as to who and when someone is coming and if that service company has our information. Has happened a couple of times where we have called to change appt days and times (even though we told CHW we are unavailable during that time frame) and the service company has no information or knowledge of our service order. Very disappointed in that aspect of this process.

2 years ago

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Charles St Louis, MO

I have had two interactions with Choice and both were TERRIBLE. I would not recommend Choice to any friend. In one case it took more than 10 days to get a tech assigned to our problem and that came about because I filed with BBB. In the other case they claimed that a washing machine was damaged by me, internally, which was nonsense since I would have had to take the machine apart and bust a small plastic pipe. This is after the machine had been working for months. I had no recourse and got no compensation. I tried to have a second review of the problem and they said no. The techs I talk to do not want to deal with Choice in any way. You have been warned.

2 years ago

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Ann San Ramon, CA

REPAIR MAN CAME OUT REPAIRED MICROWAVE. HE CHECKED WASHER AND SAID HE WOULD BE BACK THAT WAS A WEEK AGO. I CALLED AND HE SAID HE WOULD BE HERE IN 30 MINUTES AND NEVER SHOWED UP OR CALLED. WE PAID HIM 85 DOLLARS FOR MICROWAVE AND 85 DOLLARS FOR WASHER. WE NEED OUR WASHER WORKING. CALLED YOUR OFFICE AND RESOLVE. PLEASE CALL AND UPDATE. ANN VIDMAR THANK YOU

2 years ago Edited January 10, 2024

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Marsha Bakersfield, CA

Customer service repeats the same verbage over and over From a printed script . Clarifies nothing, nothing gets accomplished. Sent plumber plumber who was not licensed . Gave $75 cash , service call. Requested receipt, no receipt given...at end of job I had to pày $500 check for retrofit (didn'tdeduct$75 cash, HE said would be deducted= $475 ) requested retrofitting receipt, he said he would email me..never did.

2 years ago

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Richard Springfield, MO

I have only had to use Choice once so far. They found a plumber for us and he was very good prompt in getting here. Was easy to set up the appointment the work order with Choice. I am glad that I signed up with Choice

2 years ago

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David Canyon Lake, TX

Repair appointment was set up in less than a day after problem notification. Had a delay for service appointment, but everything went smoothly. Appliance was fixed and works fine now.

2 years ago

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Richard Riverside, CA

the service tech was very polite and presented himself in a very kind and matter way plus his work was done with great knowledge . He found the problem in a short time and completed with great clean up

2 years ago

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Fredric Grand Rapids, MI

Ibought service for the home I sold and The one I bought. Transition from me to my buyer was seamless. I had a disposal issue in my new home about 60 days in. Service was quick and as promised. I recomment Choice to anyone!

2 years ago

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