Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Gary

The surprises of the “fine print” can be shocking. We were without hot water for 11 days while we had visitors staying with us. The customer service employees did not understand the seriousness of our situation. It was a problem for us that Choice Home Warranty only had one contracted company in our area, and they had problems which could have made our situation much different if there had been another business.

1 year ago

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Verified Customer

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Melody

I have had choice warranty for over 5 years now and have been very pleased. It has saved me several times from having big appliance replacement bills. I believe in them for sure. The customer service is excellent.

1 year ago

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Verified Customer

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Greg

Not receiving a contract at the start and being told certain rules apply that were never revealed before the fact such as partial payment for choosing the option of using a non-member, when members are not available. Overall, the consumer rankings say I'd be more unhappy with other warranty companies. I believe those rankings.

1 year ago

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Verified Customer

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Myron Herndon

Original claim was denied. Claimed the tie line was leaking. It was not. They said I could try and disprove their theory. My regular ac guy said it was the evaporator coil. I also hired a third party ac technician to make a thorough inspection. He provided a written report that the tie line was not leaking and the problem was the evaporator coil. They ignored his report. The manufacture’s warranty covered the part (about $1700). They had stalled for a couple weeks and the temp was averaging 95 degrees. I went ahead with repairs. Both of the ac companies provided photos of the repairs. They denied this. I asked for an acknowledgement and that’s when they erased the tx thread and closed the file without a reason. Once we replaced the evaporator coil, our AC worked perfectly and is still working. I am still a customer, but I don’t know why. Is 2 stars too much?

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with my heating service. It took several days to find a technician, and even after they serviced my furnace, I still encountered issues that remain unresolved. Overall, I'm not completely satisfied with the service I received.

1 year ago

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Anonymously

I had an issue with my water not working properly, but the serviceman who came for my refrigerator repair was excellent. Although the repair is still ongoing, I'm impressed with the quality of service provided. Overall, a positive experience despite the initial problem.

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the representative who explained everything clearly and was very knowledgeable. However, I haven't had much interaction with the service since my washing machine failed. I accepted a replacement offer, but I haven't had the chance to use it yet. Overall, I appreciate the assistance but look forward to trying the new machine.

1 year ago

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Anonymously

I had a positive experience with the support team; they were educational and understanding of my situation as a legally blind customer. However, my experience was marred by poor communication when my AC broke, leaving me in the heat for an extended period. Overall, support was helpful, but communication needs improvement.

1 year ago

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Verified Customer

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Christopher

I've had a frustrating experience with my home warranty service. They refused to fix my oven due to critter concerns, despite no activity for years. My ice maker has had multiple technicians out and remains unfixed. Additionally, when my hot water heater broke, they couldn't send help until the following week and wouldn't reimburse me for self-repair. Considering switching services.

1 year ago

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Verified Customer

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Joanne

I had a frustrating experience with the service. I was promised a certificate for a dishwasher purchase, but it took too long to arrive, leaving me to pay out of pocket. Communication was lacking, as I received no updates. Additionally, when my microwave broke, I was unsure about the status of repairs. Overall, the process felt slow and uncoordinated.

1 year ago

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Verified Customer

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Ganesh

I had a great experience with their quick and thorough responses. When my washing machine pump failed, they promptly arranged for a technician who diagnosed the issue without any hassle. The approval process was smooth, and everything was handled efficiently. No hidden costs, just straightforward service. Highly recommend!

1 year ago

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Verified Customer

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Jim

I had a decent experience with customer service, but the process was frustrating. My hot water heater leaked, and while they sent someone to check it out, I was told I'd have to wait days for a replacement to be shipped. I ended up buying a new one myself. I wish I had been informed about the shipping delay upfront. Overall, I'm quite concerned about the lack of support in urgent situations.

1 year ago

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Verified Customer

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Richard

I've had mixed experiences with the service. Sometimes, I've received excellent local technicians, but often, they've sent people from far away, making it difficult. I struggled to get proper reimbursement for a damaged cooktop, receiving only a fraction of the cost. However, my last warranty experience with the washing machine was great, with timely service and an excellent vendor.

1 year ago

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Verified Customer

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Doris

I had a frustrating experience with my clothes washer. It broke down, and it took quite a while for the repair service to come out and fix it. This has happened before, and it seems like the wait for repairs is just the norm for me. Overall, I'm not satisfied with the service time.

1 year ago

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Verified Customer

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William

I had a mixed experience with my appliances. The support team was kind and helpful when I had questions about my washing machine and dishwasher issues. However, my dryer broke down, and while they offered a gift card initially, I needed a solution fast. Eventually, they agreed to send a check, but I wish I had known that option upfront. Overall, decent service but could improve communication.

1 year ago

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Verified Customer

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Laura

I had a decent experience with customer support, but they struggle to locate technicians for claims. I recently had my refrigerator fixed, but their replacement policy is misleading; they don't cover the full cost, leaving me to pay extra. I'm currently waiting on another claim and hope they can find someone for a minor repair.

1 year ago

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Connie

I had a mixed experience with the warranty service. Initially, filing a claim online was easy, but communication was poor when I called for a new claim; it took weeks to get a response. I faced issues with another service provider too, which was frustrating. After that, I switched to Choice, but even then, the repairman couldn't fix my heater properly, leaving me with cold air again. Overall, it's been a challenging journey with repairs.

1 year ago

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Verified Customer

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Newuna

I had a great experience with Choice. They were supportive and quickly resolved my issues with my dryer and air conditioning unit. The repair teams were efficient and did excellent work. I appreciated that Choice allowed me to choose a preferred service provider, which made the process smooth and hassle-free. Highly recommend!

1 year ago

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Verified Customer

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Teresa

I had mixed experiences with Choice Home Warranty. While one representative was helpful in resolving my plumbing issue, I had to pay out of pocket. Scheduling was a hassle due to limited local technicians, leading to long waits. Additionally, my claim for a broken microwave was denied, forcing me to replace it myself. Overall, I found the service lacking.

1 year ago

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Verified Customer

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Thomas

I had a great experience with this service. Their communication was excellent, keeping me informed throughout the process. They went above and beyond to find a technician for my heating unit when it broke down. I also had an issue with my washer's lid sensor, and they were quick to assist. Highly recommend!

1 year ago

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Verified Customer

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Martha

I had a frustrating experience with my home warranty. They weren't clear about what was covered, and I often found myself in disagreements over it. When my refrigerator broke, the repair service was prompt and effective, but I've faced significant issues with other claims and received no response, leaving me to cover costs myself. Overall, communication needs improvement.

1 year ago

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Verified Customer

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Pyrita

I had a terrible experience with this policy. They promised replacement costs for my dishwasher but only offered a fraction of what it would actually cost to replace it. They are untrustworthy and didn't follow through on their commitments. Additionally, their service was unreliable; they missed the first appointment and failed to communicate properly. Overall, very disappointing.

1 year ago

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Verified Customer

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Zanile

I had a frustrating experience with customer service. The website is unresponsive, and responses to calls can take ages. I scheduled an air conditioning repair after surgery, but the technician who showed up was unqualified for my condo unit, leading to further delays and the need to contact multiple contractors. Overall, very disappointing service.

1 year ago

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Verified Customer

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Lorna

I recently had my ice maker replaced, and the service was impressive. The repairman arrived promptly with the new unit, which was already sent after I provided the serial number. The whole process took about half an hour, and I couldn't be happier with the efficiency and professionalism of the service!

1 year ago

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Verified Customer

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Carolyn

I've had mixed experiences with their service. They respond quickly to calls, but when my dryer broke, it took a while to get compensation. The amount offered for replacement was insufficient, and I'm still waiting for a decision on payment. Overall, the responsiveness is good, but the compensation process needs improvement.

1 year ago

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Verified Customer

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Glen

I've had mixed experiences with support. They compensated me for a broken dryer, but the amount was insufficient for a replacement, plus the wait for an E-card was frustrating. I've also faced issues with my washing machine; they wouldn't fix it, leading to a partial refund. Currently, I'm waiting for repairs on my refrigerator, hoping for better service.

1 year ago

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Verified Customer

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James

I had an appliance repair experience recently, and I was very pleased with the service. The technician was helpful and addressed my issue promptly. They set up the appointment quickly, and so far, everything is working well with my microwave after the repair. Overall, a great experience!

1 year ago

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Verified Customer

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Williamjulia

I've had a great experience with their service, especially when I needed my microwave repaired. They responded quickly and sent workers out to fix it right away. I've relied on them multiple times and they've always delivered excellent results. Highly recommend!

1 year ago

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Verified Customer

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Richard

I had a frustrating experience with customer support regarding my dishwasher. After waiting a long time, the technician initially seemed annoyed about coming out, but once he arrived, he turned out to be helpful. Overall, the service could improve in terms of timeliness and communication.

1 year ago

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Verified Customer

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Charlene

The service was prompt, courteous, and professional, with good follow-up on my inquiries. However, I faced an issue where my last request wasn't covered, and despite reaching out for clarification, I didn't receive a response. Overall, my experience was mostly positive, but communication could improve.

1 year ago

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Verified Customer

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Sheri

I had mixed experiences with my warranty service. Initially, my dishwasher needed repairs, but they refused to fix it, citing high replacement costs. Recently, however, they successfully repaired my washing machine lid, which I appreciated. I'm currently facing issues with my heating in the rental, and I'm hoping for a quick resolution.

1 year ago

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Verified Customer

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Muthukumar

I had a great experience with Choice Home Warranty support. They were responsive and took care of my dishwasher issue promptly. The technician diagnosed the problem, adjusted the springs, and ordered a new control panel. Although it took a bit of time for the part to arrive, everything works perfectly now. I'm very satisfied with their service!

1 year ago

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Verified Customer

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Howard

I had a frustrating experience with my old dishwasher. After a month of back-and-forth with the service technician, warranty provider, and Whirlpool, my claim was denied due to alleged user error for a cracked tub. It would have been helpful to know upfront that this type of damage typically leads to denial. Now, I'm dealing with a problem with my refrigerator too.

1 year ago

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Russell

I've had a generally positive experience with Choice Home Warranty. They are punctual and professional when filing claims, but communication can be slow at times. Most recently, a technician was timely and resourceful, but there have been delays with parts from their partnered companies. Overall, I'm satisfied, but the external companies can be a concern.

1 year ago

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Sheritha

I've generally found customer support responsive when I call, but getting repair services can be a hassle, especially living in a less populated area. It took quite a while for someone to come out for my air conditioner repair, and I've had to follow up multiple times. Overall, the online support has been okay, but there's room for improvement.

1 year ago

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Alan

I found the service somewhat lacking initially, as the staff seemed standoffish. However, when I had a leaking garbage disposal, the replacement was handled by fantastic technicians. Unfortunately, when my furnace broke, it took quite a while for someone to come out and assist. Overall, mixed experiences with the service.

1 year ago

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Joseph

I found the service lacking; the staff seemed standoffish and it took an unreasonable amount of time to address my furnace issue. I had to rely on my oven, which is still malfunctioning. They promised a gift card for a new stove, but it's not even enough to cover the cost. Overall, I’m disappointed with the response and support.

1 year ago

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Doris

I had a decent experience with the service overall. Although my interactions were limited, I found the warranty process to be generally good. I recently used it to fix my heating issue, and it went smoothly. Overall, I'm satisfied with the support I've received.

1 year ago

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Yisroel

I had a great experience with their service. They responded quickly, even during the holiday season when my oven broke down. I've used the warranty several times and have always received good support. Overall, I'm very satisfied with the response time and assistance provided.

1 year ago

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Verified Customer

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Howard

I had an issue with my dishwasher not working correctly. It was frustrating, but I appreciate the assistance I received. Overall, the experience could have been better, but I’m hopeful for a resolution.

1 year ago

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Paula

I filed a claim and received prompt acknowledgment, but the follow-up about assignment and scheduling was lacking. I once had to use my warranty when my furnace failed, and despite the freezing temperatures, I waited several days without an appointment. Overall, the service could improve in timely responses.

1 year ago

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Anonymously

I had a bit of confusion during my call, wondering if I was speaking to a real person. However, when I reported a water line leak, I was pleased with the response time. They addressed my issue within a reasonable timeframe, which I appreciated. Overall, my experience was positive despite the initial misunderstanding.

1 year ago

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Joe

I had a frustrating experience with my plumbing and dishwasher repairs. The plumber initially didn't address the real issue, and it took multiple calls to escalate. The dishwasher technician was clueless and blamed us for a defect. Customer service was unhelpful, even hanging up on me. Overall, I've had good experiences, but this left me very dissatisfied and hesitant to renew my contract.

1 year ago

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Anonymously

I had a mixed experience with customer support. They were prompt in sending out technicians, though the quality varied. When my stove couldn’t be repaired, they issued a cash check that was satisfactory for the time being. Overall, they try hard and are attentive to customers’ needs.

1 year ago

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Jeannie Hoffmann

I had a terrible experience with customer support. They denied my claims, and I had to appeal multiple times just to get partial coverage for my washing machine and air conditioning. Communication was poor, and they dictated terms without negotiation. It took persistence to finally resolve my toilet issue, but only after numerous calls. Overall, I wouldn't recommend this company.

1 year ago

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Kathryn

I had a disappointing experience with Choice Warranty. The contractor they sent was unprofessional and negative about the company, which left me unsure about the repair process. The website was also difficult to navigate. Overall, while I didn't find the service entirely Choice's fault, the contractor's attitude significantly impacted my satisfaction.

1 year ago

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James

I had a mixed experience with the service. The technician was knowledgeable and explained the dryer issue clearly, which I appreciated. However, my experience with customer service was disappointing; the contractor sent was unprofessional and I faced difficulties getting a replacement. Despite expressing my dissatisfaction, the company refused to send another contractor. Overall, I felt let down by the service.

1 year ago

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Jerry

I've had mixed experiences with the service. They took a while to get back to me and scheduled appointments without my input, which was frustrating. I had a bad experience with a freezer issue that they wouldn’t fix, but on the bright side, the repair for my dryer was handled promptly and effectively. Overall, it’s been average.

1 year ago

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Phil

I've had a decent experience with customer service; they're courteous and respond on time. However, I faced issues with my heating claim being denied despite performing maintenance. A plumbing issue was resolved quickly, but a recent visit left me with an unrepaired problem and a small compensation. Overall, mixed feelings.

1 year ago

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Gordon Grona Dropped Pin

I've had mixed experiences with the service. While they fixed my dryer promptly and handled my air conditioner well, I faced issues with my freezer and refrigerator repairs. The freezer wasn't fixed due to a warped door claim, and the refrigerator took days for approval and parts, causing frustration. However, the garage door repair went smoothly. Overall, it's been an average experience.

1 year ago

Choice Home Warranty Reviews