Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

I had an air conditioning situation and he may still have to come back, but I lost some Freon and he restored more Freon in it and it's working good now. It just seems to be the right warranty company for my situation.

2 years ago

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Verified Customer

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Bridget Streat Fort Worth, TX

CHW has been great until I recently filed a refrigerator claim. It took over a month and four technicians later to finally offer a buyout. By this time I had to throw away much food because of the looooong delay. You would think that, after all that I had encountered from 5/28/2023 until 7/11/2023, they would have expedited the payment. I am still waiting as of 7/18/2023.

2 years ago

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Verified Customer

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C Baton Rouge, LA

I have been a customer of CHW for over 10 years. I have been pleased with the repairs and service provided 95% of the time. Occasionally, one of the technicians sent is undependable or incompetent. Otherwise, I have been satisfied with the service provided by the company.

2 years ago

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Verified Customer

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Bill Houston, TX

Still awaiting my recent claim #204303536 to be completed. The CHW fixed my airflow in my ductwork, but hasn’t repaired/fixed the drywall in the ceiling where the vent was removed. The opening in the drywall vent will not support the screws hat secure the vent.

2 years ago

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Verified Customer

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Deborah Waco, TX

Easy to submit a claim, the technicians are knowledgeable, experienced, and friendly but it takes a long time to actually get a technician to your home. They have an option to pay your own tech yourself and get reimbursed but I never use that option.

2 years ago

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Verified Customer

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Robert Cocoa Beach, FL

We have two homes covered by Choice Home Warranty. We have also had a few instances when we needed to use our policies. They have been responsive and we have always been satisfied with our outcomes.

2 years ago

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Verified Customer

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Niane Greene Los Angeles, CA

I did not like that I had to pay over $400 dollars to get the water heater installed. I was also charged two separate fees for a water heater consultationtion and to fix the garbage disposal and as far as I was concerned it was still a plumbing issue. He did not even replace the garbage disposal but twisted something and then said it was fixed. I called on Tuesday morning to say that I had an emergency with the water heater. Someone showed up on Wednesday and said that I needed a new water heater and I had to wait until Monday to finally get it installed. That means I was without hot water or water in my kitchen for 5 1/2 days.

2 years ago

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Verified Customer

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Diana Sanford, FL

I get peace of mind knowing that if something goes wrong they have me covered. I’m retired and knowing that if a major appliance breaks I am covered. Their service has always been fast with qualified repair services.

2 years ago

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Verified Customer

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Candy Kramer Rancho Cucamonga, CA

I have issues from nowhere back-to-back and they have helped me along the way. With no fuss that people tell me to watch for. IYou should really move the Choice they are awesome!

2 years ago

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Verified Customer

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Dennis

2 years ago

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Verified Customer

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Charlotte Cooke Monroe, NC

Choice always replies to a need in record time! Whenever I have had to use their services I get an answer from them within the day, sometimes just an hr or 2. I am very happy with Choice !

2 years ago Edited January 10, 2024

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Verified Customer

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Roy Lumberton, NC

Choice Home Warranty immediately found a repair service for our air conditioning system and within two hours it was repaired so a big shout out to Choice Home Warranty for a job well done.

2 years ago

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Verified Customer

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John Baltimore, MD

I had an appointment on 7/7 to fix my dishwasher. The tech was unable to correct the problem because a plumber needs to connect the hose to the garbage disposal. Never the less I paid him $65. He said he would explain the problem an I should not have to pay another $65 to repair the same appliance. He also said he would see that the proper tech is rescheduled. As of now I have not received a reply.

2 years ago

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Verified Customer

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Gladys Brooklyn, NY

The service people came within 24 hours and knew exactly what they were doing. They had to order parts to compete the job and returned after the parts arrived to finish up. very professional.

2 years ago

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Verified Customer

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Reid

Great company stands behind their product won’t leave you hanging will find a way to help you … wouldn’t think twice about purchasing or referring (which I have) Choice Home Warranty …

2 years ago

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Verified Customer

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POLITIMICOST Columbus, OH

The plumbers that put in my water heater were fabulous! I'd use them always!!! I was a bit surprised, though, that I was required to pay $600 labor fee. When I purchase a warranty, I expect everything to be covered!!!!

2 years ago

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Verified Customer

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Sarah Spivey Columbus, OH

I'm very pleased with the ease of filing a claim. Choice reaches out to their "vendors" and they come out to fix the issue. Some take longer than others i.e. a few days to a little over a week but the problem gets fixed. If I hire my own service man then choice is fairly quick in reimbursing me.

2 years ago

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Verified Customer

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Aneeda

I don’t like when a plumber comes and collects the 65.00 service fee and does not fix the problem. I have a tankless water heater and it has gone out a couple times, no hot water, I unplug it and it works ok. There is obviously something wrong. Plumber could not fix it because I did not have an error code. He of course collected the service fee, he could have called and told me this over the phone. Home warranties are a racket, I may ask for my money back since I paid in advance, not impressed. I also have not been reimbursed for a faucet I bought a month ago. I don’t think the providers Choice uses are the best in the business, they probably wouldn’t be working for a warranty company if they were.

2 years ago

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Verified Customer

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Margey Meyer Houston, TX

Choice was great in communications and the tech sent to repair my frig was terrific. However, they lost a star because while they replaced the burned out light assembly they didn’t replace the plastic cover that had also burned so I have 2 exposed bulbs.

2 years ago

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Verified Customer

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kathy smith Boise, ID

The serviceman called me promptly to make an appointment the next day. Arrived on time ,was professional and polite.He had my air conditioner up and running within a half hour. Very pleased with the service!

2 years ago

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Verified Customer

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Ali Chatsworth, CA

She was amazing. She took her time to explain the policy and provided options. She is really an asset to choice company. If it was because of her that I decided to stay with choice.

2 years ago

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Verified Customer

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Anonymous

Overall experience was good. I called them, they called me back, they set it up. I got a call from an individual within 24 hours. A refrigerator was making noises and I called to set it up and I pulled it out and cleaned it and it stopped making the noise.

2 years ago

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Verified Customer

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Kazi

They were very good. I just recently had a problem with my dryer. It was taken care of the same day without any hassle. I filed my claim online and within few hours the tech called and it was all taken care of the same day. So there were couple of incidences when I was kind of disappointed. Once it took them about 3 weeks for them to find somebody to do the work for my furnace. For some things the Choice was excellent, for others not so much.

2 years ago

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Verified Customer

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Edward

I don't know why, but they keep raising our monthly price. Quality is fine. This past week we had a stove repair. We called the warranty company. The service man give us a time and a date, but he did not come when he said he would and so we got another day and it's an 8 hour time frame from 7:00 AM to 6:00 PM And I think that's ridiculous. You have to tie up somebody's whole day waiting on the service man. Sometimes they are on time and sometimes they are not.

2 years ago

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Verified Customer

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Susan

I typically get good service. I did have an incident with a plumber. The toilet had to be reset and the plumber came out and did an assessment and he never came back, so I had to contact Choice to send somebody else out and they made the repair, so I didn't have any problem after that.

2 years ago

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Verified Customer

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Judith

The plumber that came out was congenial. He did his work quickly and accurately and he did a beautiful job on the plumbing. I couldn't be any happier with what he done. He was very neat.

2 years ago

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Verified Customer

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Anonymous

My washing machine went bad and they're making me wait 30 days to get a new washer. I don't like that part about it, but hopefully I'll pretty soon get it. The guy that came out was really nice.

2 years ago

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John

Everything good except that you cannot get vendors in this area. It requires me to find the vendor and then it takes forever to get paid from Choice. A couple of times I had a leak in the faucet and they could not get the vendor to do the repair work. I was forced to get my own and and go through all the work of turned in a claim waiting or when the vendor comes fill out the documents and then send it in, get a copy of their invoice, send that in. And so it's just a lot of work when they don't have a vendor to provide the service.

2 years ago

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Verified Customer

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Robert

They've been very quick to pick up the telephone. I called in and the person that I spoke to connected me to a representative who asked a few simple questions about the claim, like what type of claim it was and what type of products and what the issue is and they basically submitted the claim for me. The two instances that I've had to use the service so far I thought the service would be same day service, but then I found out that it's like 3-4 days later. It's a little bit of a wait for service and that's not what I was told when I initially enrolled. The technicians have been great.

2 years ago

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Verified Customer

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Caron

It was excellent and it is come repeatedly gone downhill for the most part. There was a time that I need to use my warranty to have my washing machine fixed and they said it was too old to fix and they gave me not very much towards the new one. I had no advocates. Every time I use them they have their mind already made-up and you can't change up for anything.

2 years ago

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Verified Customer

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Rebecca

During the height of the COVID I needed a repair of some kind and they could not get anybody in here to help me with it. It was kind of a kind of a dire situation. I ended up having to pay out of pocket for a repair person because the company would not send somebody out. Sometimes I have difficulty understanding the people who answer the phones. There's a lot of static on the line and the accents are very thick and I keep being reassured that everybody's from New Jersey.

2 years ago

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Verified Customer

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Anonymous

I just go online and submit my ticket. Whenever I have to use my warranty and then I get a text message that's been assigned to something or an e-mail that's been assigned to to a repair person. The first service I recieved was not good, it took the guy three times to fix it. The last guy that came was phenomenal.

2 years ago

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Verified Customer

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Bhargav

My dishwasher grinder was not working. So I had to use the Choice and they sent a representative and he came down within 48 hours and he was able to fix it within like 5 to 10 minutes. They sent in a professional guy. I paid the deductible and that's all.

2 years ago

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Verified Customer

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Stanley

Nothing wrong. People that I talked to were good, talked a lot of sense. My gas oven went out. The burner went out and I called him up and they had someone out within a week. It's one of the better companies I've been with.

2 years ago

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Verified Customer

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Anonymous

They really seem to be interested in my claim. The water heater burst and flooded my basement and I needed the new water heater as soon as possible. I am a cancer patient and they just went out of their way to get me my water heater as fast as they could.

2 years ago

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John

It's extremely difficult for them to find and dispatch different types of contractors. My experience has been to wait for an inordinately long period of time. Three out of four times so far I've had to find my own contractor and not take advantage of this warranty that I'm paying for. Some of the wait times were long enough that I just did it on my own.

2 years ago

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Darrell

They increase the price every every time we get to the end of the contract. I put in a service order on December 29th. They didn't get anybody dispatched till mid January. Then those people came and were not sure what to do, never came back. We didn't hear anything back. It took four months to finally get somebody out here to fix the ice maker on the fridge. They just seem to have a problem finding anybody to do it. So a lot of miscommunication. I called a couple of times because I wanted to cancel and my wait time was ridiculous.

2 years ago

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Sidney

I would not get it again. My pool pump developed a leak. I called Choice, they said they didn't have a technician and they called around for three weeks. My pool technician, who cleans the pool, said if I don't get the pool pump fixed, he was no longer going to service. So I contacted another company and they came immediately out. This is now five or six weeks into the problem. They came out, fixed it. And Choice did not want to reimburse me because I did not go through them first. But I had no option because the pool cleaning company was no longer going to service my house if I didn't get the pump fixed. It was not handled in a timely manner or financial manner.

2 years ago

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Verified Customer

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Patricia

I used them a few years ago and I just stopped using all of the companies because for whatever reason, when I went back to them they've changed. There was a guy that came here to fix the dishwasher. He says he left and said still leaks and that was it. Didn't say what they were going to do, when they were coming back, are they ordering parts, nothing. So I had to keep calling them for three days. I'm not happy with that. They didn't keep in touch with me about what was going on. I had to keep calling them and they was given the runaround and the wrong phone numbers and everything.

2 years ago

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Verified Customer

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Vicki Glass

I have been very happy and satisfied with all of my encounters with Choice and your contracted pros. I did ask though that you change to name on the account to Vicki G. as my husband, Izzy, is deceased.

2 years ago Edited June 12, 2024

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Verified Customer

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Susan

Most recently our dishwasher went out and I went online, placed the Claim And then Repair man contacted me look at this Dishwasher. It couldn't be fixed and then I got an e-mail from Choice stating that they would give me a refund.

2 years ago

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Salahuddin

It's one of the best warranties. The process was fine. There was an appointment, the guy came out and he fixed it. Sometimes they have to come back to bring some parts 3, 4, 5 days sometime a week they come back and they fix it.

2 years ago

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Vasu

Just recently I had a problem with with some circuit breakers and I put through online my request and within 24 hours they came back and designated an electrician to come and look at it. And the guy came and fixed it.

2 years ago

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Lonnie M

They have always come through for us even the time they paid us when we had to replace our kitchen stove. Excellent service and we’re very very happy to continue working with them.

2 years ago

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Michael Ross Richardson, TX

this is horrible timing to receive this review. i filed a plumbing claim on 6/1 i believe and the plumber came out 6/12 collected $65 and took pictures.. the plumber is supposed to send the details to CHW for approval, yet CHW says they're waiting on the plumber and asking me to reach out to the plumber. I've followed up repeatedly with CHW yet nothing is changing and I fefuse to do CHW's job for them.

2 years ago Edited June 28, 2023

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Verified Customer

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Danike Grant Washington, DC

I can't say enough about Choice Home Warranty! Every issue with the exception of one has been resolved. If you are shopping around stop, CHW is the best way to go, you won't find another warranty company who can compare!

2 years ago

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Verified Customer

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Roberta Fleming Island, FL

We are a bit dissapointed with choice at the time, they have not lived up to what they advertised on line in thier website lately. We have had to come out of pocket to repair items that are to be cover by their policy, we pay our bill on time all the time and we expect for them to live up to what they advertise. We have had our policy with them for a while and it waas pretty good for a while but not lately and we are considering to start looking for a new home warranty company.

2 years ago

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Verified Customer

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Jim Parks Elmhurst, IL

Very quick responses re: existing claim through CHOICE's portal. However, I received misinformation about the claim being closed before a vendor had even made a visit. It was the second time in less than a year that has happened with the same vendor.

2 years ago

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Verified Customer

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Terry Lancaster, CA

You contact CHW with your problem and the select a vendor. Right now I need a new light fixture in my pantry. It is a motion activated fixture. I told the company the problem before they scheduled the appointment. It took a week or two for them to come. Worker arrived and said they would need a new fixture and rescheduled another appointment. They scheduled another week or 10 days and didn't show. I called and they didn't have the light fixture then they had to reschedule again. The day before they were scheduled to come they called and told me the guy that was scheduled to be here today was sick and they again rescheduled again. I could have gone to Home Depot and bought the fixture and installed it myself. I already paid the $65 so I am without a light in my pantry for almost a month. I t seems every claim to CHW takes at least 2 trips. I have 10 locations with warranties. No excuse for this delay.

2 years ago

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Verified Customer

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Susan Soddy-Daisy, TN

They are a wonderful company The worker didn't show up they made it right and sent another one with no more service fees that is he took my money and didn't come back when C W gave the approval

2 years ago

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