Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Yvette Mullies Orlando, FL

Choice is easy to submit a claim and quick to respond. I had a technician come to my house within 2 days to fix the problem. I’ve had another home warranty service prior to choice and they would never send anyone out. I ended up calling on my own and then they wouldn’t cover services. Choice is the best that I have experienced. My friend also has Choice as well and raved about them as well. Thank you!

9 months ago Edited February 20, 2024

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Skip Lazlo Boiling Springs, SC

Your customer service rep Luke did a fantastic job. He was polite. Professional answered all of my questions in a timely and efficient manner, and it was a pleasure to talk with him. He explained your warranty program, thoroughly and concisely, and based on the information I was given by him today your plan is better than the one I’m on, so I decided to switch and give, your company my business. Looking forward to a long relationship with your company and based on what I was told today by him it’s a good quality plan at a reasonable price. Thank you for your time.

9 months ago

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ANTHONY BOCCIA Port Washington, NY

Company is responsive to fixing my problems on a timely basis with qualified technicians, They also will allow your own technician to fix the problem if they have no one available. In addition if they cannot fix a problem, Choice will replace the appliance for free at a fairly reasonable replacement cost. They have replaced for me a dryer, microwave, and central AC unit as well as completely redone my kitchen sink plumbing.

10 months ago

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adamgroup@bellsouth.net Acworth, GA

Choice Home Warranty is the BEST in CLASS for a home warranty. The reasons are many but the short list is 1. So easy to start a claim 2. Professionalism, to let you know the claim has been submitted and your claim number 3. Tells you when and who your technician will be 4. Technician then calls you and leaves a message 5. The technician calls and text you when the service will be completed. Overall BEST IN CLASS!

10 months ago

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Joyce Finke Conroe, TX

The first plumber was taken off the job and the job was reassigned. It was assigned to two low rated plumbers. I objected to those plumbers. It was than assigned to another plumber. He arrived on time and did a great job. There was a mixup with the original service request. Someone that I talked to did't understand what was the problem, She put in that it was a clogged drain. The problem was a hole in a pipe under my kitchen sink and a leaking faucet, The hole was repaired, but nothing was done about the faucet. It is still leaking under the sink. I'm not sure what I need to do. I don't feel that I should have to pay for another service call. The plumber agreeded that there needed to be a new faucet, but he didn't have that on the claim. I tried to get the correct problem on the job, but couldn't get anyone to help me. It was still listed as a clogged drain. I do need to a new faucet, but don't know who I need to contact. I can't put anything back under the sink, until this leak if fixed.

10 months ago

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Mike Irise Milton, DE

This company is new to me but after considering a number of Home Warranty companies and having the need for services such as these in the past, The interaction with the Sales Rep. Brayan C, I feel confident that my home is completely covered for any unforeseen issues in the future. It's the peace of mind knowing that a repair or replacement is just a phone call away!

10 months ago

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usnusmcret Munford, TN

Pro: I jumped the gun and called CHW as I thought my refrigerator had quit. After it came back on, I was able to contact customer service, the following morning and cancel the call ticket. Con: I called the “contact us” number and after going through “press two” twice, recording said y’all were closed. It DID NOT state what time the operator would be available. Once I did get a “human”:she was very helpful and saved me a $75 service call fee.

10 months ago

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Bernardo Serpa

I recently had an excellent experience with my home warranty service. The customer service was outstanding, providing prompt and courteous support whenever I needed it. Every claim I made was handled efficiently, with minimal hassle on my end. The coverage met all my expectations, ensuring peace of mind for my home maintenance needs. The cost of the warranty was well worth the value it provided, making it a wise investment for any homeowner looking for reliable and effective home protection.

10 months ago Edited January 10, 2024

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Christine Clark

With three lights suddenly going out and a bulb change didn't work, I had to put a claim in to Choice Home Warranty. I was very happy with the result!! Kenny from Kenny's electric came out to the house, listened to our issue and determined exactly what was needed, had replacement closet fixtures and a new wall switch with him and knocked it out in a short while. He was kind, considerate, very knowledgeable and I strongly recommend him!!

10 months ago

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Carla

The Sears technician was top-notch professional. He solved my issue impressively to the point where I'm looking into a contract with Sears. Choice Warranty on the other hand STILL has an outstanding claim for me since September . I'm tired of calling you guys & I'm expecting guests in a few days so I don't have time for this frustration & incompetence. I NEED MY CLOTHES DRYER REPAIRED!

10 months ago

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Janette Ghedotte Pontiac, MI

Tru Flow Plumbers Andy and Sam were professional and courteous. They examined my basement drain hole issue, explained how TRAP works, and offered a solution and a cap to cover my sewage drain pipe under the stairs. They said the inspector should've caught and the previous plumber should've recommended a cover for the exposed pipe so that sewage fumes and gas would be contained. I felt reassured after they explained everything and showed care and concern. Thank you, Andy and Sam of Tru Flow Plumbing.

11 months ago

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Cozmik Debris Henderson, NV

I have had Choice Home Warranty for more than 5 years, at 2 different addresses and was able to easily transfer the warranty when I sold my first condo; actually increased the sale proceeds. I have had likely a dozen claims, from stopped up sinks to HVAC repair and replacement, and with each claim I am more convinced that Choice Home Warranty is the best money a homeoner can spend. Service persons are always clean and timely, courteous, professional and they get the job done right, the first time.

11 months ago Edited January 3, 2024

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Rajaram Nagarajan Round Rock, TX

Choice Scheduling online was great. With Immediate acknowledgement of the issue and within a couple of hrs they appointed a technician with a time window and date of arrival. The technician arrived on time with a 1 hr prior text notification. Once he reviewed the problem. He was quickly able to diagnose the issue, recommend solutions on what could and couldnt be done as the next steps. Once he left, i got my case updated online by Choice with a quick resolution for me to accept/ deny. I am glad I chose Choice Home Warranty for my Home appliances.

11 months ago

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June Robinson

I am so happy with the prompt service. I was given next day service after my furnace stopped working. The Choice Home Warranty specialist named Rayjay was so helpful and courteous. The technician was so knowledgeable and professional. He took care of my problem and was on his way. Thank you Choice Warranty. You get an A+ and so does Ken's Heating and Air!❤

11 months ago

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Pedro Ledesma Sunnyvale, CA

I called in a claim for two faucets that were leaking on the 28th of Nov but then noticed that the commonde was leaking and on the 29th of Nov I called in to add the toilet. The man that took the call said no problem and added that with the two faucets. Perfection Plumbing called me and advice that Choice told them I had to open a new claim on the commonde. When I called this morning Choice did not have my second conversation in calling to add the toilet. When the technician came to my house he said he had three things to check. How did he know to check the third itemed that was called in the second time?

11 months ago

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Jose Antonio Mejia Woodbridge, VA

This is the first time I have called a repair service for my house. I have two small problems in my house, plumbing and also electrical. Choice Home Warranty They have already assigned me the company that is going to come to solve the small problem I have in my house. I just have to wait for two different company to come and repair what is damaged. Choice Home Warranty Thank you very much for being attentive and assign professional technicians

11 months ago

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M Evan

We have been extremely pleased with our decision to go with Choice Home Warranty (CHW) over other home warranty companies since purchasing our home in 2020. Choice Home Warranty has been very helpful and responsive with all of our home repair needs. The CHW Technicians that we have encountered have been wonderful and respectful of our home and property. The repairs are addressed by CHW in a timely manner, and they have always contacted us with a follow-up to the repairs performed. Very appreciative to them for their excellent customer service.

11 months ago

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Patricia Williams Fontana, CA

This is the first Home Warranty that will repair items that are covered by them when they’re needed. I had Another HW for at lease 15 years and my hot water tank was covered. When it broke they found all these excuses not to replace it. I was heart broken. I had to pay $900 dollars to buy another water heater tank and pay someone $500 to do the work and Connect it. Choice Home Warranty is fair I love this company because they have shown me that I can trust them!! Thank You so much CHOICE HOME WARRANTY!

11 months ago

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Gionina Gaudio Louisville, KY

We called Choice Home Warranty on Sunday late afternoon, they emailed us within the hour with an appointment with T&M Services. The Technician called us soon after to set an appointment for Tuesday (a week earlier than originally made) & to discuss our electrical problem. I'm very pleased & impressed with both Choice Home warranty and T&M Services.

11 months ago

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Barbara Verhey Sarasota, FL

Choice computer booked Bosch air conditioning to service my call on Thurs Nov 23..Thanksgiving! Got a call from Denise who told me they would not be out on Thanksgiving, but their service manager, Sam, would give me a call to see if we could fix it over the phone. That did not work, so I was scheduled for Friday and Sam responded to this call and fixed it. He was fantastic!!

11 months ago

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Adam Happer Florence, KY

Being the #1 rated home warranty company definetly helped me make my decision, but once I compared the others to Choice Home Warranty my decision was easier. My customer service agent (Elliott) was very knowledgable and answered all my questions. Although I didn't like that they didn't have an add on policy for Home Electronics, I feel confident that Choice Home Warranty will be there when I need them. Now, the proof is in the pudding, so lets see how this goes.

11 months ago

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Robert Appleton Surprise, AZ

Choice Home Warranty has an exceptional rating among warranty options. Their ability to help customers with their appliances, big and small, as well as a limited roof policy truly come in handy when something breaks down. If you are having problems with your current warranty company, you might take a look at the various options Choice Home Warranty provides its customers.

11 months ago

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Bryan Stewart Red Springs, NC

I made a claim with Choice Home Warranty for a backed up sewer line. They contacted one of their service providers, Polar Air and Mechanical to fix our clogged line. Polar Air and Mechanical responded quickly to address our clogged line. Joe was the plumber and he was prompt, knowledgeable, and very professional. I highly recommend Choice Home Warranty and Polar Air and Mechanical.

11 months ago Edited November 27, 2023

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Stan

1 month ago Edited October 7, 2024

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Anand

Choice’s response to every claim is “not covered”. They even manufactured words not on my agreement to deny coverage. Agents must be incented to deny.

2 months ago

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Douglas

3 months ago

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Alexander

Did not like that it will take about a month to replace a big ítem, like a washer or an air conditioner unit.

3 months ago

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ASA

Works just as advertised. Company was very fast to fix my appliance!

3 months ago

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Michael

I love the quick and immediate response to addressing my issue.

3 months ago

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Sandra Crosby

The company was efficient. The tech was very informative. Explained to me what the problem .

3 months ago

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Vilma Kulhan Sharon Hosein

You never are sure what is or is not covered so it takes away from the peace of mind aspect

3 months ago

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Joanne Heedles

Everything went smoothly. Very pleased with Choice and their contractors.

3 months ago

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Latiff

Very prompt in scheduling the appointment and resolving the issue Thank you

3 months ago

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Diane

I'm happy with this home warranty plan. So far none of my claims have been denied.

3 months ago

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Anna

information provided in claim form does not seem to be provided to the contractors,

3 months ago

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Janice

The electrician did great fixing my attic fan. It is working well.

3 months ago

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John

I am very happy with the AC tech that came to fix my system.

3 months ago

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pattie

Your tech you had come out was great so far we like Choice Home Warranty.

3 months ago

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Mushirah Dianne McCutchen

The technician especially the HVAC company used was excellent and professional

3 months ago

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Nick Briscoe

Quick service and the repairman was friendly and knowledgeable.

3 months ago

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Clara

Prompt service, professionalism and friendliness of contractors.

3 months ago

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Bill

The only thing I didn’t like was it took a little longer than I hoped for but they took care of the problem

3 months ago

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Allen Roch

It took 3 weeks to fix my AC. All that was wrong was a 15 min fix but 3 weeks to show up in 100 degree weather. Shifty company. Damn near died.

3 months ago

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Carolyn Wilson

I liked the speed of response and the knowledge of the service technician

3 months ago

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G Hemms

Had to have another company come and fix my air first company wanted to replace my unit Herman's came and fixed my unit

3 months ago Edited August 15, 2024

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Lisa Gordon

my AC stopped working and they needed over a week to come look at it. that is unremarkable at best.

3 months ago

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craig griffin

I like everything I don’t have any issues concerning Choice Warranty

3 months ago

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Jacqueline

Choice has always been very responsive and provided excellent technicians.

3 months ago

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mmauro007@aol.com

Every dealing with Choice Home warranty has worked out well except for one little glitch. Choice sent a tech to evaluate and eventually fix/replace my downstairs a/c. Everything went well except for the warranty I was promised. The tech, Andrew, said he would send me a 10 year warranty. I have texted him with no response and called him with the response that the warranty is on the mail. However, the warranty was not in the mail and subsequent phone calls were not answered. I left messages. It is now going on 3 years come next January and no warranty. If you can get the warranty for me, I’d be greatly appreciative. Marcia Mauro

1 year ago Edited April 18, 2024

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Barbara Handler Miami, FL

1 year ago Edited October 24, 2023

Choice Home Warranty Reviews