Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Tier1 Houston, TX

I’ve been a customer of Choice Warranty for two years and so has our son’s family. In my opinion here are the “good & bad” points: Good- they respond very quickly and I’ve found the service companies they contract with to be very polite and competent. If it’s a small claim they approve it in 2-3 days. Bad- If they can’t repair an item, they take weeks to approve the claim, then low ball the replacement cost and will only give you a gift card at Lowe’s compared to my previous company that sent me a check. We recently had an AC coil become defective and in 3 hours ( compared to 2 weeks for our son’s washing machine) they denied the claim .saying that air quality had caused it develop a leak. That’s why I bought a home warranty.,

3 years ago

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Iris Winter Haven, FL

Everything is good with them. The response time is good. The people they send over are good. They're courteous, they get the job done. My air conditioner system went out, I called them and they responded rapidly, and the same day the people that they said that were coming over, they called and made an appointment they came out the next day.

3 years ago

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Andrew Conroe, TX

When we first move into our house, we were having problems with the air conditioner. Choice Home Warranty came out here and basically explained to us that it wasn't covered, even though it probably should have been, and we ended up having to pay, I don't know, between $500 or $800 to have it fixed out of pocket. I think they should be more transparent in what's covered and what isn't covered.

3 years ago

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Israel Tulare, CA

My air conditioner was not cooling. So I went online and did a claim and then I got an e-mail the next day that someone would be out in the couple days from that time or something. So it was a quick response.

3 years ago

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Satya East Setauket, NY

I'm completely satisfied with the service and with the response. I've been using it for last two years. They're quite responsive. If you send them a message, they respond in a very timely manner.

3 years ago

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Johnny Fayetteville, GA

I had a problem with my sink and my dishwasher and he came in and replaced the valves in it and so it's working fine now. I've only used it one time and they were very responsive.

3 years ago

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Anonymous Hobe Sound, FL

They do what they're supposed to do. I've used it several times and I get an immediate response. As far as plumbing or whatever I needed it for, the service techs show up on time. Problem is always resolved.

3 years ago

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William Fort Mill, SC

The motor blower on my air conditioning wasn't working. Came out, determined it was broken and then replaced it. They replaced it with the wrong motor so when I finally began to use it I found out it was the wrong one. I had to call them back and pay another fee and have them put the right motor on it. The customer support is good.

3 years ago

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Richard Murfreesboro, TN

They are very friendly, very cooperative. My microwave went out and the repairman came and said it wasn't repairable. So the next day I got a new one. They've always taken care of me in the same day, every time.

3 years ago

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Judy Elkmont, AL

They found a repair person, the person came out, found the problems, they approved the repair and now we're just waiting for the parts to come in. Customer service is very helpful, very polite, very professional.

3 years ago

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Shozo

I've had many claims, more than I would have ever expected. I called to have them take a look at my double oven and the technician came out and the parts were on back orders. It just feels like it's gone on for months. They changed out the parts and it worked. They left and then I cooked it for an hour and it failed again. And so that company didn't come back. So then it took another two weeks or more to get a a person back and and they've deemed it unfixable.

3 years ago

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Pamela Chesapeake, VA

Every time I've called them and submitted a request, I was almost immediately contacted by someone that came out and took care of it. I think the price could be a little bit less for the overall package.

3 years ago

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Jacqueline Indianapolis, IN

They've always been able to get someone here. Sometimes it takes a little longer than I would want, but they've always found somebody and except for 1 experience, it's been very satisfactory. What they've done and the people they have sent have been marvelous.

3 years ago

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Maclyn And Carol Colleyville, TX

The last time I used them was for a hot water dispenser and they came out and checked what needed to be replaced and it was turned down. They said it's not covered, but if it wasn't covered I think they should not even send anybody out to struggle on the phone with it, save me 65 bucks. Physical service has kind of been all over the board, mostly good.

3 years ago

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Samuel And Jill Odessa, TX

They cover everything. I've had to use it my warranty three times this month. Three of my major appliances went out. One was fixed, the other one was denied because they said it was unusual usage of the appliance because we had an electrical outage and the dishwasher didn't come back on and I'm still waiting right now for my washer to be determined what they're going to give me a settlement or not.

3 years ago

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Anonymous San Antonio, TX

A few months ago, I was having problems with my air conditioner. The compressor was making a tremendous amount of noise. Choice had a guy out here but he said Choice won't fix that because it's just making noise. I live in a small neighborhood with 105 houses, retirement place for over 55, so the houses are pretty close together and I said this thing is making all this noise and it bothers my neighbor at night but Choice won't fix it, not for just making noise, so I was very disappointed in that.

3 years ago

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James Las Vegas, NV

I don't think it's great, but it's okay. Customer support is fine. We had to leave out house when the AC went out and they couldn't get anyone to us sooner. It was sweltering. But that wasn't really their fault.

3 years ago

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Jacqueline Decatur, GA

The only thing I don't like about Choice is when when you need something replaced in your home, you have to wait 30 days in order to receive a reimbursement check to get get your product. Once I call, I don't have any problems with speaking with someone, they get me back to the right person that I need to talk to to get my claim out.

3 years ago

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Marlin / Carolyn North Las Vegas, NV

The customer support has been excellent. We've had excellent service and with the people that they supplied us with as far as you know with our our warranty and it's been excellent.

3 years ago

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Ritu Cumming, GA

The services are good. I have had my dishwasher repaired once and it has worked ever since. One time I logged that wrong request and then they really charged me twice. If a customer is doing something wrong because of the system and the way it is designed to submit a cliam, the penalty should not come to the customer.

3 years ago

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Smita Tarpon Springs, FL

Overall they are very successful. They have kept increasing the price even though they promised me that I am grandfathering the same price for life but they increase my price. That is disappointing.

3 years ago

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John Coatesville, PA

I've had two claims. I'm still dealing with one right now, but the first one was pretty easy and people were helpful. There was no language barrier. Everything was pretty clear and concise.

3 years ago

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Anonymous Severn, MD

They've been professional and have responded very quickly. My heat went out and and the very next day someone was here. They had to order a part, which took a couple of days, they still responded very quickly and ensured that I that my heater was fixed correctly. They've been very responsive when I've had to make a claim.

3 years ago

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Kevin & Sharon Fallbrook, CA

I had to use my warranty last month because my dishwasher broke. Within like a day or two they were contacting me and setting up a schedule for them to repair my dishwasher. They were a better fit for us for home warranty.

3 years ago

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Alec Orlando, FL

I thought their prices were fair and their coverage was good. I've always been able to get help by calling. I just had to use it for my kitchen sink. It was mostly a positive experience, but I did have to pay out of pocket to get the faucet that we needed. But the sink wa repaired, and I'm happy about that.

3 years ago

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LINDA JIRDON Alton, IL

There's nothing to dislike about the company. The service was great. They sent a technician out within a few days. The technician was even great. Having them as my home warranty was the best choice.

3 years ago Edited January 10, 2024

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Nelson Indianapolis, IN

I didn't actually talk to anybody directly, but their online process was super easy and I had an appointment confirmation within an hour even though I did it at 9:00 o'clock at night.

3 years ago

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Anonymous Las Vegas, NV

They have always sent reputable technicians out to the house for my responses. This is the first time in about 5 claims that I've ever had difficulty. One of the technicians misinterpreted why my appliance went out and were denying it, so the company is talking to them to square it off.

3 years ago

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John Ocala, FL

The company that did the work for me were quick about it. They came in and found the problem, and it only took another 2 days to get the part in and it was all finished. Fastest I've seen companies do it.

3 years ago

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Anonymous Joshua Tree, CA

It took them 4 days to get somebody here and we had a plumbing problem so we had to turn the water off. We couldn't take a shower, couldn't flush the toilet. Choice advertises 80% of our claims are responded to within 24 hours. Well, with me it took 4 days to fix the leak. The guy sat here for 2 hours, probably on the clock, waiting for Choice to okay. The quality of workmanship was first class and it got done and Choice paid the bill. So you got to be happy with that, I just wish it could have gotten done 2 days sooner.

3 years ago

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Anonymous Mason, OH

It's easy to file a claim. It's all digital and all communication, appointment and schedule are also online and shared over e-mail and text. The actual service providers are also pretty proactive and good in communication.

3 years ago

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P. Inverness, FL

I had a toilet that wasn't flushing properly. So Choice sent a plumber over to take care of the problem, and he did. He did an excellent job in taking care of it. Very professional.

3 years ago

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Mary Kay Duluth, GA

It was just a matter of a phone call and within just a short period of time I had a contractor call me and we set up an appointment and they fixed whatever it was I needed fixed.

3 years ago

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Domenick And Mary Beth Newtown, CT

We had to fix the garage door and we called, they didn't call us back but they did make an appointment right away. The guy came out and then we needed it sooner so they were able to change it to sooner. The guy was great. He did everything he was supposed to do. He was very efficient and we had a good experience.

3 years ago

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Debbie Las Vegas, NV

We had 2 experiences that weren't so great, but the rest have been very good. One was when we called them to come to fix the washer which was recently 2 years old, all the guy did was look at it, say it wasn't covered and he left. That left a bad taste in my mouth, I thought that was awful. He didn't even check it out or anything. A few weeks ago our dishwasher got fixed and the person did a great job, that would be a good experience.

3 years ago

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Anonymous Cookeville, TN

I wouldn't go to nobody else. I would choose them again if I had to do it again because they listened to the customers. They got done what was needed done in an appropriate time.

3 years ago

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Sandra Click

It was easy to submit a request for plumbing service. The individual who responded was very efficient and resolved the problem. I was surprised the fee had risen from $75 to $100.

3 years ago Edited August 8, 2024

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Ronald

Don’t know what we would have done in a few crisis that we have had and Choice came through. It’s worth that small monthly payment to have peace of mind, especially in our retired ages.

3 years ago Edited January 5, 2026

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Pravina & Nitin Monroe, NC

I called and very quickly, the technician called for the appointment and I got the e-mail about it. The technician came and fixed the fan that was making noise. It was a good experience, keep it up.

3 years ago

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Lewis Glen Burnie, MD

We had a problem with our microwave, called, got response right away. As soon as the technician came over, it was fixed. We had a very good experience with the technician and with the response we got for the repairs.

3 years ago

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Kristin Kansas City, KS

I had to use it recently to get my washer fixed and that was great. They came when they said they were going to, the washer was able to be repaired, and the technicians were really good

3 years ago

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Anonymous Daphne, AL

I left a voicemail or something, I don't remember, but they responded right away. They had a technician, a company coming out to our home just a few days later, so we are completely satisfied with it.

3 years ago

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Anonymous East Saint Louis, IL

I got a response when I did call and had a question about service. I went online and I contacted Choice with my area of need and they contacted me and informed me of when a repair person would be out to my home.

3 years ago

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Cheril Great Falls, MT

They're very friendly and they try to be helpful, but they just don't seem to understand that Montana is a different state than the others and we're pretty widespread, so it's kind of difficult for them to respond to people and get people to come and visit with us, help us with our issues.

3 years ago

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Ken Casper, WY

I had an air conditioner problem last summer, they couldn't get anybody. That's why I had Choice Home Warranty to take care of it for me, so I wasn't very happy on that one. I had my oven go out here in January and again I am saying they didn't have anybody to do it. It's just kinda irritating to get that. If you want to do it yourself, why do I have the warranty. I could turn it in to get rebated, but I just didn't know that at the time. Then 2 days later I got an e-mail saying they'd come to be there the next day to fix it up. And they did, they did a good job.

3 years ago

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Patricia Saint Paul, MN

I just recently used it for 2 things. My oven was not working correctly and the technician came out and got the part, got that replaced and I'm very happy with that. However, I also have a washer dryer stack and the washer started to leak and the technician came out and recommended that it be replaced but Choice said no, get the parts and fix it. So I waited for the parts to come in and the technician to come back and then when he came back he could not repair it because he couldn't get the old part out. Then Choice told me they would offer me so much money, which was about half of what it cost me to replace it. And they said I could talk to an agent to discuss it. But when I got around at that time to get the agent took another week because their appointments were all taken. So that was another week. And so I just spoke with the agent a couple of days ago and then she said, well you know, I just wanted to make sure that there's nothing that we're missing and she said we're well aware that you have a stacker unit. I thought maybe they thought I just had a washer because the amount they are offering is just enough to replace the washer, basically a very basic washer which is fine. But she said no, we're well aware it's a stacker, but she said we offer you the price that is wholesale. And I said, well, I can't get it for wholesale and and I said it's going to cost me twice what you're offering me. And she said, well, that's what it is, so I'm very unhappy with them, quite frankly because I was under the assumption they would either fix it or they would replace it. And they're not doing that.

3 years ago

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Karen Brick, NJ

They have always come through. In the beginning, I had a little trouble trying to get some someone to come here, but they've since improved that and overall their customer service, everything is much better now.

3 years ago

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Anonymous Chesapeake, VA

I think that they are more concerned with fixing a problem over and over again instead of just replacing it, which would save time as well as money. Overall, they fixed my refrigerator ice maker at least 3 to 4 times. Everything's been replaced, so we'll just see how long it'll last before I have to call them again and just have someone else come out to fix things instead of trying to replace the actual unit.

3 years ago

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Gary Wichita, KS

2 weeks ago, my furnace went out. I called Choice Home Warranty and I had an immediate response from them. I'm extremely happy with them and will probably continue for many years to come.

3 years ago

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Russell Brandon, MS

It's fairly simple to get online and get somebody out to take a look at the problem. Every once in a while, they'll send out somebody that just really doesn't know what he's doing. I think they need to do a little bit more research on who they're hiring.

3 years ago

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