Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Michael

I had a great experience with the service. They were quick to respond to my questions and provided helpful feedback. When my refrigerator had an issue, they found the leak promptly and ordered the necessary parts. They also inspected my AC units and efficiently replaced the faulty components. Overall, I'm very satisfied with their assistance!

1 year ago

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Verified Customer

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Ida

I had a mixed experience with the service. Initially, it was tough to get someone on the phone, and the first company I contacted was unresponsive due to weather delays. However, when I finally used my warranty, the issue was resolved, although it took longer than expected. I appreciate the help but hope for quicker responses in the future.

1 year ago

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Verified Customer

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Jay

I had a great experience with the service team. They responded quickly to my ice maker issue and resolved it, even finishing earlier than expected. However, when my refrigerator broke down, they opted to replace it instead of repairing it, offering a fair amount for the replacement. Overall, I'm satisfied with the prompt and helpful service.

1 year ago

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Verified Customer

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Jim

The service experience was frustrating due to delays. I was offered a gift certificate for a broken washer, but it took an unreasonable amount of time to receive it. Additionally, when my air conditioner needed attention, the response time was longer than advertised, especially over a holiday weekend. Overall, I expected better service.

1 year ago

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Verified Customer

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Jose

The customer support team did their best, but the technician's service was lacking. After a brief fix, my air conditioning broke down again, and I received no satisfactory response when I called back. I'm left without air conditioning and uncertain about the next steps.

1 year ago

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Verified Customer

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Kim

I had a quick response time for my plumbing and garbage disposal issues, with technicians arriving the next day. However, my air conditioning repair has been ongoing, with the technician finding more issues, leaving me without a working unit upstairs. Overall, the service is prompt, but the air conditioning situation has been frustrating.

1 year ago

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Verified Customer

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Filena

I had a great experience with customer support when I needed to use my warranty. They kept me updated while searching for a technician to fix my refrigerator, which wasn't cooling. Someone arrived promptly the next morning to help. Overall, I felt well-supported throughout the process.

1 year ago

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Verified Customer

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Donathan

I had mixed experiences with their service. While some staff were helpful, others fell short. I had to wait an unreasonably long time to get my refrigerator replaced under warranty. Overall, I appreciate the assistance I received, but the slow response time was frustrating.

1 year ago

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Verified Customer

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Donn

I had a mixed experience with my home warranty service. They responded quickly to my issue, but when my air conditioner broke, I had to source my own repair and made a mistake on the reimbursement form. However, they were prompt in sending someone to fix my dryer. Overall, their service has potential but needs improvement in handling claims.

1 year ago

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Verified Customer

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Don

I had mixed experiences with customer service. Sometimes it feels hard to reach the right people for help. I called about my dishwasher not working, and after some back and forth online, a local repair company was too busy to assist promptly. When they finally came, the issue resolved itself, but I still ended up paying for a service I didn't need.

1 year ago

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Verified Customer

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Alan

I had a mixed experience with the service. While they responded quickly to my air conditioner issue and provided excellent help, there were times when they lacked contractors in my area, causing delays. Communication could improve, as there were some errors with appointments. Overall, I appreciate their promptness but hope for better contractor availability.

1 year ago

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Verified Customer

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Lee

In a recent claim, when I contacted Choice in regards to difficulty that I was having getting the technician that they sent to complete the work, rather than help me or help the technician resolve the issues with the manufacturer warranty, they instructed me to contact the technician myself. I had already been waiting for the technician to figure out how to order the part for a month and a half and decided to just contact someone else.

1 year ago

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Verified Customer

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Michele

My gas oven was repaired by a friendly, professional service provider. The repair was handled quickly upon my request. This is my first request under Choice Home Warranty and so far I’m very pleased.

1 year ago

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Verified Customer

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Roger

After making our first claim to have some one come fix our electric clothes dryer, it to a week for someone to come inspect it. After he found out want was wrong, it took a another week to get the part and have him come back to put it in. We were without our dryer for over 2 weeks.

1 year ago

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Verified Customer

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Ella

repair from 2nd co sent for inop garbage disposal got the job done. personnel was friendly and efficient. 1st co sent was rude, never looked at garbage disposal and wanted payment above everything else.

1 year ago

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Verified Customer

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James

Choice Warranty has always been fair and responsive in handling my claims. Choice has provided me with a great experience from creating the repair ticket to assigning the provider and the timely completion at a fair price.

1 year ago

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Verified Customer

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Bignate316

I like that they are very timely and on top of your claim every step of the way. I dislike that they didn't cover more of the cost for my water heater replacement but at the end of the day they supplied a top of the line unit instead of a bargain barrel unit from Lowe's.

1 year ago

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Verified Customer

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Brett

What I like - They quickly schedule a local company to assess your problem. Oftentimes the repairs are done quickly if the problems are minor. What I don't like - They do NOT honor their contract. I needed a refrigerator replaced and they only offered me 900 to replace it. I eventually get them to up that amount to 1200 but that is still short of 3000 that is stated in their contract. I use CHW for coverage on two properties and they still shorted me. This company will repair the little things but look to stiff you on the bigger repairs. Ill be looking for a new company after this contract expires.

1 year ago

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Verified Customer

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John

We have had a fiasco with trying to have our attic fan repaired. The representative for first company assigned called us 10 minutes before arrival to say his company does not work on attic fans. We went back to square 1 and had a new company assigned by Choice. Even tho we provided all specifications for the unit and what was needed, he came unprepared and said he has to come back. A week later, not having heard from him (Sam at Bsquare Electric), we called. He didn't remember being at our house and had done nothing to get the parts. He said he would get the parts and come on Monday morning - the morning of the buyers' walk thru of our home; we settle on Monday. On top of that, even tho the contract says attic fans are covered, no mention is made of the cap. So, in addition to paying our $75 service fee, we now have to pay an additional $70 for the parts. This is totally unacceptable.

1 year ago

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Verified Customer

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Drew

Had my first claim at the end of June for my refrigerator. Claim process went well and contract was handled by Sears Home Warranty. Service call went well and it was determined that a new compressor was needed. After almost 2 months without a replacement part a new contractor was scheduled and and job completed within a week. I was also charged $37.50 for some service related work with the second contractor. Don’t understand what this is and is not stated in my contract. I was only supposedly only responsible for a $75 service charge which was paid with the first contractor. Overall this was the worst experience with a home warranty company that I have ever had

1 year ago

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Verified Customer

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David

getting my appliance fixed happened quickly, but so far, not worth what I have paid into the company since I started over a year ago, and turned in an issue with my pool pump, ok they said they would get someone to come fix it or change out the pump, after a year I just went ahead and did it myself.... when I told Choice Home Warranty manager about this, all he could say was I was wrong, they always get what they promise done.... so as far as I am concerned, I spent the money to cover my pool but they didn't live up to their part.... so scoring a 5 would take alot of work on their part....

1 year ago

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Verified Customer

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Arlene

Sadly, when my washing machine could not be repaired, the company did not "replace it" as stated in their advertisement. It took approximately three weeks for this decision to happen. Four days after reporting the problem passed before a repair man came. He diagnosed the problem and ordered new parts, and almost 2 weeks passed before the repairman came back, only to find the motor was not working and it no longer was being manufactured.( during this time, I continued to call for updates and was "put off") . Finally, I was told the washer would not be replaced and I would either receive a gift card to Lowe's or a check would be sent to me---note that this would take 30 days. I was shocked and quite upset when the amount would not even cover the cost of a washer. When my garbage disposal broke and could not be repaired, it was replaced as stated in the advertisement, thus I was dismayed when the case manager would not explain why the amount decided would be approximately 60% of a new washer, not including the additional expense of delivery charges, new hoses charge, etc. I'm not sure if the company has a change of management, or has been purchased. In my opinion, it has not honored its claim of "if it cannot be fiixed, we will replace" . After speaking with many representatives, I was assigned a case manager and after much discussion, I was allotted half the price of a new machine. In addition to buying a new machine, I had to pay for delivery and new hoses, as well as, take away expense of removing the old machine.

1 year ago

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Verified Customer

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Jeffery Keovorabouth

Choice Home Warranty delivers excellent service with prompt customer support and quick dispatch. Their fast response times make them a reliable choice for home warranty needs.

1 year ago

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Verified Customer

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Victoria Sicilian

They act fast to get help for you when they’re a problem. I’ve had a couple of claims this year as a new owner of an older home, so it was less worry for me knowing I would be taken care of.

1 year ago

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Verified Customer

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Robert McVay

Last technician from Aljanabi, LLC took more than two months to get and install the part. Very rude and disrespectful to my wife and mother when they tried to explain what the machine was not doing. Choice Home Warranty has done no follow up on any call to ensure it was resolved or to see if there were issues.

1 year ago

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Verified Customer

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Marc

Except for waiting6 weeks for a part, which was not the fault of Choice,the technician did a professional job and made sure the washing machine was working perfectly before leaving.

2 years ago

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Verified Customer

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Cheryl

The technician arrived onsite on time. He knew right away what the issue was and proceeded to fix it. He was professional and courteous. I would highly recommend this technician to anyone looking.

2 years ago

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Verified Customer

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Alex Soto

The premium is too expensive to justify the means. Will choice find you a servicer to fix your problem? Absolutely. But with Choice recently increasing their monthly/annual rates and also increasing the vendors service fee from $75 to $100 per visit, it's hard worth it. The alternative (not having home warranty) can be equally expensive. So as a home owner you are pretty much forced into a corner, based out of fear of what is to come in the future.

2 years ago Edited September 26, 2025

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Verified Customer

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Paul

The first contact with Choice went fairly well. I explained the problem and Choice The first contact with Choice went fairly well. I explained the problem and Choice The first contact with Choice went fairly well they established a claim. The technician showed up the next day and declared our refrigerator unrepairable. Choice agreed to a settlement. After that it was all downhill I had to wait 29 days to get the replacement check so I could pay for a new refrigerator. They gave me all kinds of excuses for not being more prompt with the payment eg. Their company procedure. Try going without a refrigerator for that long, living out of a cooler. Not a good solution by Choice.

2 years ago

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Verified Customer

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Graham Miller

Took too long to find a new technician after they didn't like the first diagnosis. Have now increased the price for this year without notification. No reply to my last message regarding the increase. Not sure If I will stay with them.

2 years ago

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Verified Customer

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Larry

I wondered what would happen if i filed a claim, since i was new with this company. The outcome was Awesome. Sent one text and they handled the rest. I would highly recommend this company.

2 years ago

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Verified Customer

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John

The Good is their monthly rate. The Bad is you can never talk to a live Customer Service Rep on the phone. Their customer service SUCKS! You ALWAYS have to leave a voice mail for someone to call you back. Sometimes it can talk an hour or even longer just to talk to someone so you can file a claim. The worst part is whatever needs fixed requires you having to WAIT at least 30 DAYS just to get a check from Choice in order to replace your old device. I needed to buy a new washing machine. My former home warranty company sent me a check to replace my item(s) within 3-7 days max. They also low ball you as well on your item they are giving you a check to replace. I'm definitely leaving Choice as soon as I receive my check & will be finding a better home warranty company.

2 years ago

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Verified Customer

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Eloise

Affordable, easy, quick, on time, professional service from the beginning to end? We got repairs on items we thought we're not covered We were very grateful we choose Choice Home Warranty!

2 years ago

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Verified Customer

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Elaine

Bottom line it all worked out but did take a few back & forth phone calls between Choice & the company that came out to replace our hot water tank. Plus we were a bit confused thinking having policy there wasn’t any additional large charge but it still cost us $650

2 years ago

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Verified Customer

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Vivian

Although the technician had to come out twice to get the job done, he did an excellent job. This was no reflection on Choice Warranty. Choice Warranty handle our claim very well and professionally.

2 years ago

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Verified Customer

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Lorna Smith

I went online and Choice set up an amazing service tech to come out and fix our issue! It took a couple of days because it was the weekend but Choice communicated with me the entire time.

2 years ago

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Verified Customer

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Beatrice Cepeda

I don’t have a problem with your company it’s the service company that I’m dissatisfied with. The technician told me he was ordering a part needed for refrigerator and it’s been 1 month and the part has not arrived according to service technician.

2 years ago

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Verified Customer

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Louise Beatson

Terrible experience Lack of communication and follow up, changed plumbers without telling me, you stated the part for bathroom was under warranty and you wouldn't replace it. IT WASN'T UNDER WARRANTY and how would you even know you never asked age of part and it wasn't under warranty..I HAD TO BUY PART MYSELF. I was without water to my house for a week and YOU DELAYED repairs. I had to keep calling then you made me submit and pay for 2nd claim though you didn't tell me this until I called again. The plumbers who finally fixed the issues were great though I had to communicate with them directly because you were hopeless. I paid for a 5yr coverage and I got treated like this TERRIBLE.

2 years ago

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Verified Customer

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PK

Online claim service was excellent. Same week appt for garbage disposal replacement. Onsite contract, ProHands Plumbing LLC was terrific...fast service and excellent communication. Thank you!

2 years ago

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Verified Customer

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James

2 years ago

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Verified Customer

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Susan

Excellent service and results. My air conditioner stopped in 90degree+weather AND on a Saturday !!! Choice responded immediately and I had an appointment for the next day! Needless to say, very happy and cool!

2 years ago

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Verified Customer

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Sandi Ryder

Everyone who showed up to repair my refrigerator and AC were more than great. Problem is that I believe there's still a major problem with the AC and it was my understanding that we were still waiting for approval. I have to turn off power to the unit to shut it down. Otherwise it continues to run non stop. I keep my thermostat at 80. Also, its not constant but there are times when you can hear it hum up/down. I will try contacting Choice about this.

2 years ago

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Verified Customer

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Pam

I would recommend to everyone. I have had prompt and professional service from them. No problems requesting service and the technicians were very knowledgeable and did a wonderful job.

2 years ago

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Verified Customer

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Antonio Harris

The only negative thing was the timing. I didn’t like the missed appointment by the technician because one of my AC units stopped working and this is one the hottest summers ever. The following week an appointment was rescheduled and my AC was repaired promptly and cool air was blowing again.

2 years ago

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Verified Customer

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Aaron Weldon

It’s difficult to get ahold of anyone. Their system only operates on call backs and they surge call within 24 hrs. When they did,, there was an obvious language barrier and out made it difficult to convey the real issue. When all was says and done, it’s been weeks since my $1,100 dishwasher failed. They offered me a $250 gift card at first but we agreed to a $350 check. I still haven’t received the check and I likely won’t be renewing Choice in the future.

2 years ago

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Verified Customer

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Em Johnson

No direct contact with customer service. I also was not aware that issues needed to be brought to CS within 30 days. I had a problem with a service job and repair man would not return to complete it. Finally after speakjng to 3 reps, one CSR informed me I only had 30 days to complain. Issue was resolved to my satisfaction but took over 2 months.

2 years ago Edited August 2, 2024

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Verified Customer

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Ron Hampsay

I love what it covers. But we had to wait 6 days without air conditioning in the hottest week of the year and the repair took 20 minutes to fix . We weren’t too happy about that.

2 years ago

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Verified Customer

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Joanne D. Reichardt

I've had many home warranties through the years, and I have been blown away by Choice Home Warranty. Great service provided by professionals. I recommend Choice Home Warranty without reservation.

2 years ago

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Verified Customer

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Connie Bowers

My most recent call was for my AC. Living in AZ, ac is a must. It went out on Thurs 7/25. Temperatures in my house exceeded 92 degrees. I sent follow-ups and on Sunday the person said, well they only repair M-F. So Monday came with the scheduled service for Aug 2. This was totally unacceptable. I went a different direction and my air was fixed Jilt 29th. Cancelled my service call on Wed. I can see if an appliance fails (except fridge) you can wait, but in AZ with temp in excess of 115, this should have been fixed much more quickly. Never have I waited this long for AC. Disappointing!

2 years ago

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Verified Customer

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Shannon Hill

Repairman came in a timely manner and it was decided to replace instead of repair. We did feel the amount they gave us did not reflect a replacement but was close. Did not like that it was given in an ecard and could take 30 days as we needed the replacement now

2 years ago

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