Choice Home Warranty Reviews

Service was promptly assigned and acted upon. CHW recommended replacement. I couldn't replace at price offered. Out of pocket for roughly same money. I'm still waiting on check from CHW.

Andrew did a good job figuring out what the problem was, and coming up with a solution. He was very professional and friendly ... I would recommend him to anyone.

You mean why I chose you? >AHS. This is not about the 3 stars. I'm disappointed that while the magnetron to fix the microwave was $237, you chose to "award" me $199 for me to buy a new microwave. And THEN -- that amount was reduced to $194.

Almost always quick fast no problem dispatch. Excellent service with GE technician on dishwasher. Saved me the cost of a whole years Premium on the Choice Warranty.🙋‍♀️🥹

Many promises were made when I joined the Choice Home Warranty. They made me feel as though I would be treated fairly when in actuality they just wanted my money. I was convinced to join their company and it cost me $5,000+ which is suppose to cover me until 2027. I am sorry I extended myself for so long because the very first attempt I made to use them; I was denied. After that, everytime I use them, it cost me $85 and that's before any services were performed. It cost me over $200 for refrigerator repair and finally they sent me a voucher that wasn't even enough to cover the cost.

I like choice home warranty. They work hard to fix broken appliances. Iffen things aren't right they make it right. Customer service is wonderful.

Disappointed with the way my claim to fix toilet flush leak in to toilet. Inspite of requesting the tech from Capri Engineering, to replace the canister valve, the tech insisted and replace the inlet float valve in to the flush tank, which did not fix the issue. When I gave this info to Choice they asked Capri to send their tech. The Ownee, Mark whom I called said he will bring dye to test leakage, and cane without any thing. Asked me if I hv food color to use, which I did. It hv. He waited for 5 min and sad he does not see any leakage and made VERY RUDE remarks that I was nitpicking !!! I asked him how does he concncludevtgat without testing with the dye which he was to bring and test and told him that I hv no time to keep complaining if the issue was fixed. He apparently reported to Choice that the issue is fixed!!!? I complied to ur.Cust device, so I was sent a link to access and fix appointment with ur specialist. The specialist just would not take my word that the issue still persisted. Eventually I was frustrated and tried and fixed it my self. I can send you proofs of receipt of canister valve that I bought from Lowe’s and replaced myself, looking at a YouTube video!! Incurred $22 for the same in addition to waste of all my time pushing my claim. Very very disappointed and frustrated with the rude attitude of Capri Engg owner and your totally useless support!!! VEEY VERT VERY DISAPPOINTED!!! Wonder whether you would care to reimburse the cost of canister valve, if I send you the receipt from Lowe’s?

Surprisingly quick and easy. Choice kept their word and the repair to the refrigerator (compressor) was done as soon as the part arrived at the local repair shop.

They were great and easy to work with i had some of the best people to work with did a great job and quick i was very happy with everything thank you

HVAC went out on the coldest day of the year of course. No hassles at all with Choice or the tech, they had me up and running very quickly. Choice is worth the money

Choice Home Warranty made it happen. Replaced our Hot Water Heater with the same quality brand that was previously installed. So far so good on 2 separate service calls.

Choice Home is a good company, but you must read their warranty contract; don't go by what their sales personnel say. The Techs chosen are very knowledgeable, but you must keep them informed on any service or Technicians delays As for my Dishwasher service. The Tech was very professional. Everything went well

I have placed several calls to Choice Home Warranty and the recording always promises a call back but I've never gotten any call backs I don't see any messages sent to me and there are no voicemail messages I am not showing any return calls I'm not quite sure what the problem is in the past I've always been able to call and get a live person on the phone but something must have changed because I don't seem to be able to get a live person on the phone just the promise from the recording that someone will call me back and there have been no call back that day the following day or at any point up until now so I'm very disappointed with this

I think most of the home warranty companies are similar so I look for price. If I found a company that charges less for co-pays I’d change to that company.

Best price and offers. Helpful in finding the right plan. Have you used twice in both times have been efficient and completed the work well to my satisfaction.

Excellent service right from the start to finish! Choice communications were strong and clear and technicians sent to home were also timely and efficient! Thank you, Larry

CHW offers competitive pricing and the online claim filing makes it easy and convenient for 24/7 filing and tracking claims. My most recent claim was closed within 5 days!

The price you are offering for our Microwave is way too low. Trouble with my garage door you didn’t find anybody to send out. I had to find somebody on my own. When they came out, I called and needed to talk to somebody. Nobody was available to talk. I left a message to have somebody call me back nobody called me back not too happy right now and we need to talk some more. Have somebody call me

The company lulls you into a false sense of security. I’ve been with them for 5 years and recently had my furnace breakdown. The repair company that was sent in informed Choice Home Warranty that the entire furnace needed to be replaced. I was informed there would be a$2000.00 out of pocket expense for uncovered services. So much for peace of mind knowing you’re covered if something in your house breaks down. What a bunch of BS!! I don not recommend this company. You can get the same coverage with other home warranty companies and not be blind sided when you file a claim. Good riddance!!

I can’t say anything but good. My claim was taken care of promptly, efficiently. Great service from the repairman. No issues, no hidden fees. Just great service!

The thing I hate the most is waiting for someone to contact you. You don't want to miss the call, but sometimes you have the phone by your side. It can take about 24 to 36 hours before you hear from anyone.,!

Pleasantly surprised how quickly they responded to my claim. They constantly kept me informed of the company coming. I hope they continue the great work!!!!

I would not work with choice. We switched to them because of the rate but this is an example of you get what you pay for… had an issue with our washer they couldn’t find anyone… had an issue with plumbing… they couldn’t find anyone… we even asked a repair guy and he said they won’t deal with choice because it’s too difficult to get paid. We switched back to AHS. I understand choice will pay you back for the repairs since they can’t find a tech but again the hoops and I don’t want to fix it… that’s why I pay for the coverage. Glad to be back with AHS cause they actually do have techs.

Price are reasonable and response t my issue was satisfactory. Although the company you selected was unsatisfactory, but the issue was eventually resolved.

Most of the time, it has taken a while for Choice to find/assign a contractor (more than 24 hours). A few times, I have received an email from Choice with an appointment set, only to find out the named contractor was unaware of the appointment and either no-showed, or had a much later date set. If there is something pressing, there doesn’t seem to be a sense of urgency.

I started receiving up 8 sales calls per day to renew my contract in August 2025 before it expired in November 2025. Even though I informed Choice that I would not be renewing until I received the funds in the month just before my contract expired, and requested the sales calls stop, the calls continued anyway. When I renewed, the sales person told me he would be my account manager and he provided me his number. He also told me that the service fee would be discounted to $65 instead of $75, and that the $65 would show on my new contract. However, a few days after renewing I noticed that it was still $75. So I called the account manage and he told me to give time to update the system. In December 2025 I had to open a ticket for service and I noticed that the service fee was still $75. I called the account manager again but this time there was no answer and I did not have the option to leave a message. So I contacted customer support who connected me with the next level, and I was told that the fee could not be lowered because of increased cost. So at this point, either the account manager lied to me when he told me the service fee would be discounted to $65 or he was not fully informed. Neither is acceptable to me.

When I originally signed up with Choice, I paid $1500 with the understanding that everything was covered once the coverage became im force Well that was not the case. I ended up having to pay several hundred dollars for maintenance on my a/c / heater they covered a minimal amount. There were other issues that cropped up thar, again I had to pay more than I was given to expect when the warranty was sold. This last issue was handled correctly, and with minimal effort on my part. I still have very little confidence in Choice.

Your handling of this matter reflects a lack of professionalism and customer consideration. Attempting to repair the oven using a part sourced from eBay was unacceptable. Given that the stove was manufactured in 2006, the likelihood of obtaining a new, reliable replacement part through that channel was effectively nonexistent, resulting in a full week of unnecessary delay. After wasting valuable time on that approach, I was then presented with two unsatisfactory options: accept a Lowe’s gift card for immediate replacement or wait 30 days for a refund check. There is no reasonable justification for a 30-day delay to issue a check, and this explanation was neither clear nor credible. Overall, this experience has been unacceptable. The lack of urgency, poor decision-making, and inadequate customer service have left me extremely dissatisfied.

We just made are first claim experience was great. The subcontractor that completed the work was kolb heating and air did a great job on time all around great job.

I was okay, until I had to place a claim. From this point everything went wrong. My washer broke down and I was told that I had to wait three to four weeks to get it replaced. ...My payment method had change and didn't make a payment in time,so after making the payment I was told I have to wait another 3 to 4 weeks, because they canceled sending the check. On top of that the amount to replace the washer was minimal.

Cannot comment on this claim. Had to cancel. After electricity outage, appliance rebooted and started working. Waiting for disposition re: refund of service fee.

Our most recent experience with CHW went smoothly. The appointment with the repair company was made quickly and our dryer was repaired within in a week when the part arrived.

I have had nine contacts with your company, seven of them ended very poorly. If you truly want to know why I generously gave your company two stars, send me a number so I can call you to discuss or call me at 727-289-4546. I have tried to get in touch with a responsibly person from CHW without any luck. Expect to hear from someone with authority. Dr Thomas J.

I have had a claim in for over one month now but still cannot get my heating system repaired yet. There was evidently a need for a particular part. I cannot get information from the vendor they assigned this to if the part has arrived or not nor when the repair will if ever take place.

Choice has never refused any of my requests They allow you to use the same vendor, if, garage door busted spri.g. a little pricey but they get the job done

I only had one issue and it turned out to be a really stupid issue that the guy came out but he fixed it so I'm happy. I want to talk to somebody about billing.

I like Choice Home Warranty because they are easy to use, but over the past few years they are making me wait up to four to seven days to get a service call from them. I am please with the warranty plan covered though

At the moment I’m waiting to speak with a case manager concerning the offer I received to replace my cooktop/oven. I am being offered less than half of the cost to replace it my current oven… I’m really disappointed at this time…

I had appliances to stop functioning and I chose to receive money to replace them! I have not received any money or heard by text , email, phone or mail about what has been done or what to expect! Hoping to hear soon!

I chose Choice Home warranty because my realtor suggested this company. I wish I would have checked reviews on line. After 4 days without heat (12 degrees outside) and multiple attempts for service thru your company, my problem was fixed because my realtor contacted the Choice Home sales rep who contacted someone in New Jersey. Of course I had already called a local technician because I was repeatedly told my claim was waiting for a vendor. My technician came and fixed the issue and I paid him over $500. He spoke with the Choice Home Warranty rep and explained the problem. She said ok to fix it and they would mail me a check in30 days. It should not have taken this long and an intervention by 3 different people to get heat back on in my house. I did file a report with the Ohio Attorney General’s office and they said your company will be registered with them. I just hope I see my check. You may want to go to Facebook and search Choice Home Warranty reviews to see just how awful your service is.

I only went with this company because they continued to reach out to us on several occasions and promised that would give the discount and the 1 month free...never happened! Also a lot of the contract is in tiny writing and they know people are not reading it, yes to our ignorance...the customers, but you just believe that most companies are honest

Easy to file need for service - prompt response from repair facilities locally - I've been very pleased Choice Home Warranty the two times I've needed repairs.

I purchased this warranty to have peace of mind, what I got was when something went wrong was not peace of mind. It took a week without a refrigerator before a tech even looked at it. My biggest complaint is the so called replacement. You didn't replace, I replaced. I had to go buy a new one, dispose of old. I bought a smaller fridge with less features which was $1600.00 and you reimbursed $818.00. You suggested Lowes which is 100 miles away, who doesn't deliver to me. Even if I used them, their cheapest fridge in the style I had would have been the same price of $1600, It also took 6 weeks to receive reimbursement. Now, with this said, is this what you would call peace of mind?

I placed a claim on my furnace on Nov. 11th. They sent someone from Fusion to inspect my furnace. They reported that there was an electrical surge that shorted out my thermostat and that I needed to replace it myself. I had my furnace looked at by someone that checks my furnace every year and he found nothing wrong with the thermostat. The thermostat would read only 66 degrees with the filter in and the furnace would not start. He pulled the filter out and and the furnace started running and the thermostat went up to 71 degrees. I had to run my furnace without a filter to get heat. I called Choice Home Warranty and told them what we found. They wanted me to send them what my technician found. I had a HVAC technician from Four Seasons inspect my furnace and he found a cracked heat exchanger my furnace. According to Illinois state law, when a HVAC finds a crack in the heat exchanger, they have to shut off the furnace to make sure carbon monoxide isn’t leaking from the furnace. The furnace had to be fixed or replaced before it could be run again. I had a second furnace with the same cracked heat exchanger so the technician from Four Seasons had to shut that furnace off too. This was at about 9:00 a.m. the morning of Dec. 16th. Since I couldn’t run either furnace with cracked heat exchangers and both furnaces were over 25 years old, I decided to replace both furnaces. Installers from Four Seasons came out about 1:30 p.m. the same day, Dec. 16th, to install two furnaces. On Dec. 17th I sent Choice Home Warranty a copy of the diagnosis that Four Seasons gave me and pictures of the cracks in the heat exchanger of the furnace that was covered by Choice Home Warranty. I heard from Choice Warranty on Dec 18th and was told that I should have sent them the diagnosis first and then had them send out someone to inspect the furnace. They said that since I didn’t do that, they couldn’t pay me any thing toward the purchase of my furnace covered by them. I live in Chicago where the temperature was very cold and my furnaces had been shut off since 9:00 a.m. on Dec. 16th. Therefore I felt it was an emergency and that I couldn’t wait until Choice sent someone out to recheck my furnace. I had to get furnaces running to get heat in both apartments in my two-flat building. I paid over $8,000 for each furnace. I didn’t expect them to pay the total $8,000 for the furnace covered by them but I expected them to pay something. Very disappointed since this was an emergency situation.

I chose them upon purchasing the home. First claim went ok with getting my stove repaired. Then I had a Freon leak on my AC coil. They wanted $6000 +or- to replace the complete system. I found the compatible air handler and got all repaired for $1400!! Lost faith!

Choice Home Warranty was very upfront in making repairs and scheduling. But I felt repair people were just doing what was necessary to keep water heater working, along with AC. Not sure water heater is truley been fixed. Typical insurance decisions.

Excellent support. I especially value the responsiveness of their support team—whether clarifying coverage or scheduling service, they are prompt and helpful.

Up until now, they have upheld the terms of the contract and took care of the issues that I had. Now I feel like I’m getting the run around. I paid for major appliance coverage. My refrigerator failed and they would not hold up their contract repair or replace with comparable features and capacity. They would not send me a replacement refrigerator. Instead they offered me $800 store credit at Lowe’s. I cannot get a full sized refrigerator with ice and water in the door for less than $1000. They agreed to send me a check for $818 and said it would take 30 days to receive it. I’m still waiting 2 months later.

I thought I had a contract with choice home warranty that I only paid $75 for repairs and only paid so much a month but when our microwave went out I had to pay $100 and they raised my monthly cost. I don't feel this is a very good practice but however the technicians were great and done a great job.