Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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karen delucas Lake Worth, FL

Service was good, but I would prefer to speak to a person (that speaks english clearly) when I have a problem and need to describe the problem. The servicemen that have come to the house have been informative, clean, respectable and knowledgeable.

3 years ago

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Verified Customer

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J S Marrero, LA

I like how quickly I am contacted when I make a claim, however I have been less than impressed with the quality of the technicians. My last service call was to repair my dishwasher. The technician arrived and diagnosed a motor issue. I paid his fee, and never heard back from him. I had to hire another technician to repair my dishwasher because I had been unable to use it for a month.

3 years ago

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Rayneal Jonesboro, GA

I never really had any problems. When I called everything was taken care of. I just used it for my toilet. It went very well. He fixed the inside of the toilet because the toilet wasold and he was thinking that they were going to replace it, but they didn't. They just ended up you have to redo all the inside.

3 years ago

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John New Orleans, LA

I had a plumbing backup. The company choice sent out a Plumber and I think he was able to correct the problem within the first day. Customer service looked into a problem I had with coverage on one item and it was cleared up very quickly.

3 years ago

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Verified Customer

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Della Fort Mill, SC

The repair person for my fridge was excellent, he was attentive and knew what he was doing. The response time was was good and I couldn't have asked for it to have been a better experience.

3 years ago

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Verified Customer

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Joseph

I had an oven go out and. I filed the claim for repair. The first company came out and it was terrible. I basically called and asked that they find a competent service technician. Which they did, and he was excellent. Solved the problem and actually did went beyond what the call was for.

3 years ago

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Marilyn Canyon Lake, TX

The service has been pretty good. They respond quite quickly, it's just they can't get it together about ordering parts and things like that. My washing machine quit. They came over quite quickly. Within a couple days. They were here to have somebody look at it. He ordered parts, parts came, somebody came to put put them in. They weren't the right parts. Still have no washing machine. And it's been, I think we're going on three weeks now without a washing machine.

3 years ago

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Verified Customer

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Allyson West Palm Beach, FL

Everytime I've called I've gotten an appointment in 24 hours. Recently, the dryer was making a thump noise and I had the technician come out and there were coins that got into the drum and he fixed it for $65.

3 years ago

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Jawed Scottsdale, AZ

I think I have been with them for almost 5 years and most of the time I've had good experiences with them. A good experience was they worked with me to take care of our microwave, which was an old microwave. They paid me for it because they could not find a suitable replacement.

3 years ago

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Lisa New Orleans, LA

I needed to used my warranty for a new faucet that was replaced that wasn't getting hot water. It was referred to one of their contractors and it's been fixed. I think the service charge is kind of high because I started out at $45, now it's $85.

3 years ago

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Verified Customer

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Dana And Jeramie Forney, TX

I have used them two times. Both involved water leaks and they had somebody out within 24 hours to fix the repair. Prompt and accurate. Broad coverages and competitive pricing.

3 years ago

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Verified Customer

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Anonymous Fairburn, GA

We had Choice a few years back and since that time we tried a couple of other home warranty systems and Choice has by far the best price and from what I've seen, the quickest response time.

3 years ago

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Verified Customer

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Gregg And Jo Montgomery, TX

So far I'm satisfied and I don't have any problems as of yet. The frustration I have is they try to put everything online and as an older person, I prefer to talk to an individual. There was a certain amount of communication issues, but in general it gets resolved.

3 years ago

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Verified Customer

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Charles Denham Springs, LA

The support is excellent. It seems that everybody has come to fix whatever we need. They're very qualified, very professional, and very knowledgeable of what they're supposed to be doing.

3 years ago

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Verified Customer

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Darrell Gilbert, AZ

Every year or so they try to raise the rate and they don't ever tell you and I'm on a fixed income and they're always trying to give away stuff for free, but they won't leave long term customers alone. And then when you use the warranty, like I'm waiting today to get my dishwasher fixed and I have been without it for 10 days, so I'm not real happy with the way they scan their people that they use to come do the work. I think they need to improve on that and know who they're sending and the people that they're sending need to be more more prompt. I've had the parts in my house for about a week now. I think that home choice warranty could do a better job about that. I think that when we have a long term customer like myself, you can leave us alone, especially when I've explained to them I had cancer, I'm on disability and I can't afford to have them keep jacking my rate up every year because they throw it in the computer and it spits it out at the higher rate. They even tried to raise the service fee rate and they don't give you any warning. When you bring it to their attention, they don't give you any hassles about reversing it back to what you agreed upon, but they shouldn't even mess with it. And if they do, they should send in writing the fact that they need to do this or this or this, and give you the choice at that point, so it's not a surprise. They told me it was supposed to be $75 and they go, well, it's going to be $85. Well, no it's not. It's $75 because that's what we agreed upon. And then I pay a rate of $47.17 a month. It's gone up to $55 something or other without any notification. They reversed it and then they tried to give you a month free. I don't need their month free, I just need them to leave me alone.

3 years ago

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Verified Customer

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Gary Midlothian, VA

I got a quick service out of it. I was very pleased with with the response. I haven't used it much, but I've only used it one time so far and I was pleased with the experience.

3 years ago

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Verified Customer

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Frida Buffalo Grove, IL

I used my warranty to replace my oven, and I was reimbursed for less than half of what the oven is worth. It was not repairable. I was very happy with the latest appliance that I needed to have replaced. It was the garbage disposal and the person who installed it was very knowledgeable and very nice.

3 years ago

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Barbara Aurora, OH

I had a garage door that wouldn't close, so I had to keep leaving it open because it would bounce back up. I called them and their person was able to come out, look at the problem and resolve it in the same day. So it was all finished in a day's worth of time, which was really nice.

3 years ago

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Verified Customer

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Kevin Spring, TX

My AC wasn't working and the guy came out and told me what it was and fixed it, worked perfect. The guy was very polite, very knowledgeable. Left, and left the area nice and clean.

3 years ago

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John Geneva, IL

The furnace wasn't working well and the guy came in, diagnosed the problem, and then fixed it in a timely manner. The only thing I have an issue with is that when I request an appointment it typically takes a couple of days to get somebody to come in.

3 years ago

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Nicolina Ledgewood, NJ

I've had some instances where they don't cover items. And it's a bit disappointing. We had a washing machine issue and they claimed they had a surge and therefore did not want to cover the part. And we did not have any surge in our power. It was just probably turning the machine off and that was very disappointing. The technician left my machine unassembled and never returned because Choice would not allow him to return to put it back into place.

3 years ago

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Verified Customer

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Taro Davenport, FL

Very efficient service. I call them, let them know what the problem was, they put a claim ticket in, set up appointment date and came out and repaired the appliance as expected.

3 years ago

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Verified Customer

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Deborah Alice Pyant Detroit, MI

excellent skilled workers in knowing how to fix the repair that I requested and fixing the needed repairs in a timely manner and cleaning up all necessary areas where the work was preformed.

3 years ago

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Anonymous Cape May, NJ

I had a very good experience with a dryer repair. I was disappointed when I signed up because the day after I signed up, I got an email offering limited roof coverage. I called to get it, but they said they could not add it because I was not a new customer, even though I had only signed up the day before.

3 years ago

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Nancy DROLSHAGEN Milwaukee, WI

I have had good results with Choice. Only once did I think the wrong vender was called. This time we had to call our own man because of the deep freeze making heating companies less available especially over the weekend. I was happy that Choice opted to cover our expense for the repair about 15% less than the bill but glad we got the job done.

3 years ago

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Doyle L Weldon Austin, TX

Getting the service tech out fast was good. Choice Home Warranty determined to not repair the microwave due to age. They offered $191 for a convection microwave which does not cover the replacement nor the installation. Choice Home Warranty is very good when comes to providing service and the item can be repaired but definitely not an actual replacement but only a portion of the cost.

3 years ago Edited January 10, 2024

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Andy Milot Oldsmar, FL

Most repairs were top notch, but the refrigerator service was just okay. Whereas the door should have been replaced because the wiring harness was crimp damaged and failed twice(so far), it seems that the price point may have been more than the allotment.

3 years ago

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Verified Customer

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Mary Osburn Houston, TX

The overall process was quick and easy. The technician was knowledgeable, professional and on time. After the initial diagnosis the parts were ordered, arrived and installed trying to trouble shoot the problem. Our Dishwasher will need to be replaced. You do not get replacement value but I was offered a fair price for the machine in the form of an e-credit to Lowes. I'm still waiting on that but over all it was good.

3 years ago

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Sabrina Jones Las Vegas, NV

The reason I give this is because the agents don't pay attention to the addresses or the home types so I can end up getting people that don't work on my home because of the agent also they don't help you to make sure that the work gets done you have to do all of the footwork of recalling and finding out with the person or the company is to complete your work. not paying attention

3 years ago

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Verified Customer

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Christina Pontiac, MI

After a few false starts, Choice performed as it was indicated they should. The refrigerator was brought up to working standards. At this time we are acceptably pleased with Choice’s actions. We received Choice as a bonus upon our house purchase and I am inclined to renew when the opportunity arises.

3 years ago Edited January 10, 2024

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Verified Customer

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Barbara Artis Baltimore, MD

I submit a claim to have my oven repaired. The whole experience from starting the claim, having a service tech on site & completion of repair was outstanding. I have already recommended CHW to my family & friends!

3 years ago

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Verified Customer

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Freda Champion-Roe Winter Park, FL

They are quick to respond when you have a problem with an appliance. The two times I've had to file a claim they have sent reputable and reliable techs to evaluate and make repairs.

3 years ago

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Verified Customer

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Mike Peterson Flower Mound, TX

Prompt scheduling, quality contractors, offers their customers their purchasing power when hardware needs to be replaced vs. the customer going into the market and paying retail.

3 years ago

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Mitzi Canard Palm Bay, FL

The first repair minor and they sent 5 star rated company the second was much larger for ac compressor and they sent a never heard of company with not even a uniform shirt and zero rating. Of course claim was denied even though I change filters etc every 45 days. They're great for small repairs and screw you on larger ones. I will be canceling and going n g with American home warranty they a r e harder to reach but don't cheat you

3 years ago

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Gary Gnas Surprise, AZ

I'm happy for the most of my claims that were relatively small but when my refrigerator crashed choice would not fix it and only gave me $988 dollars to buy a compatible refrigerator that retails for $3,300. The technician they sent told me Choice would only pay a portion to replace my refrigerator. He gave me the names of other companies that would have replaced it. I was misled by their salesman about replacements.

3 years ago

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Leann C Stites Thornton, CO

I have found this appointment to be confusing! My technician came Sept 18 and found our ice maker was not working. He ordered the part and I paid the $60 fee. Today he came back to install the part but no parts cane to my house. Luckily John had one part with him, which he installed. The other part (new flap for ice maker door) has not arrived and he will need to make another hoouse call when that arrives. I have not renewed our coverage until I got this call completed. Right now Iam on the fence concerning renewal.

3 years ago

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Tim Ewing Salem, MA

My wife and I had the old owners transfer to us and I had a claim. Appointment changed a few times, and I was getting more information from the sub-contractor. I believe there is a gap in the alignment between you and the sub. An easy fix I am sure.

3 years ago

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Carol Indianapolis, IN

My experience on this claim was excellent, however I've had problems in the past with Choice excuting a claim l submitted for my air conditioner in 2018. I ended up having to purchasing a whole new heating and cooling system.

3 years ago

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Marty Medina, OH

I have to make multiple calls and talk to multiple people to get situations resolved in some cases. Not all. My air conditioner stopped working and so they went ahead and I had it repaired and they paid the full $1,500 that was under the contract. The only downside was it was a process I had to go through to get them to approve it.

3 years ago

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Verified Customer

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Stephen Smeltzer & Columbus, OH

We had an issue with our furnace and there was water getting into it. We had to call the home warranty and they came out and took care of it. All we had to pay was the deductible.

3 years ago

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Mark Indianapolis, IN

My spring on my garage door broke and so we called in. They set up the repair and other than the time difference from what Choice Home Warranty said and the repair company said as far as arriving to fix it they were just a couple hours off. They seemed rush a bit when I talked to them on the phone.

3 years ago

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Arnold Warrensburg, MO

I needed to use a warranty. I couldn't get a technician, but they gave me an option to have call somebody local and then they would basically pay that person. I am in a non metropolitan area, sometimes it's hard for them to get somebody.

3 years ago

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Anonymous Tampa, FL

We've had to use it a couple times. One time with our plumbing we were having an issue with our plumbing and and the plumber they sent out arrived in his own personal vehicle and then told me that I had to go buy draino for my drains. I had to persuade him to fix something underneath the sink in order for him to actually do something when he was here.

3 years ago

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Anonymous Mesa, AZ

I needed to use my warranty 2 times, once for my air conditioner and once for my garage door opener, and both times they responded quickly and with good service representatives.

3 years ago

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Shade Elhadik & Katy, TX

I had a problem with my washer and they they sponsored everything and they fixed it, and on time and that was good. Whenever I called they were responsive and they get back to us on time and they got whatever we wanted.

3 years ago

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Evangeline San Antonio, TX

The service people that come to the House don't come on the time that they say they're gonna come or the day they say they're gonna come. I think Choice is a very good company. They just have to be a little bit more picky as to who they offer the jobs to, that's all.

3 years ago

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Michael Saint Louis, MO

We had issues with our washer and we had to call them out and had them look at it and we had electrical problem another time as well as we had a plumbing problem. They've always done good on all of it.

3 years ago

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Mary H North Fort Myers, FL

I had a problem with my AC and I had a conversation back and forth for maybe five days until we came to an agreement and I don't think that they ended up paying for anything. But I did have a good experience when they did help with my AC and I was very happy about it.

3 years ago

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Frank And Teresa Taylorsville, NC

The air conditioning had gone out. It was 92 degrees outside. We contacted Choice Home warranty and they were unable to locate a technician to fix the air conditioning. So I called my agent and he was able to find out that my service request could be done differently and the way in which we could fix it was to call our own service technician to come take care of it. Choice was very prompt in reimbursing me for the repair that my technician performed.

3 years ago

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Lori Apache Junction, AZ

I had a good experience with them, but I haven't been able to talk to a person, and I don't like that. I've tried to talk to a person and all I get is automated systems and texts and emails. They're very good at communication with texts and emails, but I would have preferred to speak to a person.

3 years ago

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