Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Don

I had an issue with my HVAC system and the service was subpar. The technician didn't show up for 3 days, then claimed my compressor was falling apart based on unrelated pictures. I informed the company but was mostly satisfied otherwise. Customer service needs improvement.

2 years ago

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Verified Customer

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Matthew

When helping me, Choice Warranty was fast in approving and setting an appointment to fix my dishwasher. Unfortunately, it couldn't be fixed, so Choice allowed for its replacement.

2 years ago

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Verified Customer

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Kirk McLachlan

Great Service quick and reliable! Well worth the money saved, the piece of mind that if something goes wrong with the items covered that it will be taken care of. A very positive experience with Choice Home Warranty company.

2 years ago

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Verified Customer

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Amber Grubbs

As a single person, it has been a life saver to have a dependable and affordable service ready to quickly resolve any home concerns! I definitely recommend Choice Home Warranty.

2 years ago

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Verified Customer

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Mary

I was really impressed with the people I communicated with about my claim. They were very patient with me trying to get all the information they needed. But we made it through okay ✅ The site is very user friendly

2 years ago

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Verified Customer

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Morris

Fridge was not cooling. Contacted Choice who sent a tech out. Tech said compressor, evaporator coil, dryer, and filter needed to be replaced. Choice did not approve even though our warranty covered repair or replce "all components and parts including integral freezer unit"Choice then send out another tech and he said I needed the same repair. Sofar, I have not heard back from CHOICE.

2 years ago

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Verified Customer

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Sherril

The technician quickly identified the problem with my AC. I received an email that the replacement part was ordered and I would be contacted when technician would return to install part.

2 years ago

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Verified Customer

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Julio Padilla

One of the technicians was excellent but others were not the same. You should check the quality of the third companies. In general, it is very good to have your insurance. I am planning to renew my contract even if I do not use it.

2 years ago

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Verified Customer

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Stephen

Submitted a claim for our AC. CHW wouldn’t replace just the part that needed to be replaced. They said the whole system needed to be changed. It would have cost us several thousands of dollars. We got our AC fixed by other means, it’s working fine. Thinking seriously about changing our home warranty policy with CHW and going with another provider.

2 years ago

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Verified Customer

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Miriam Eve Tidwell

Father and son arrived on time and were very thorough. They answered many questions, and for the first time since moving into this home 4 years ago, the air works like it is supposed to. Thank you very much

2 years ago Edited June 13, 2024

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Verified Customer

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Jim Transue

When I first made the claim was very happy at how easy it was to create and how friendly the persons were. I, however, was able to reset the breaker myself and thereby resolving the issue. I got back in touch with the warranty company and cancelled the request. But it started to act up again and I made a second request and that has been a nightmare. All I got then was word salad saying it had been marked as resolved and I got the impression that was the end of it. No service company has contacted me since then, although I continue having issues that I have to figure a work around for as I don't feel they will bother with me again.

2 years ago

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Verified Customer

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Susan Will

Pete the repairman was wonderful. He tried, repeatedly to repair our grandpa washing machine. A replacement was recommended and we received the gift card within 30 days. The new washer is awesome.

2 years ago

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Verified Customer

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Oscar

Choice Warranty has been very responsive to all my various service requests . Only concern. CW needs to be little quicker in letting the customer know the results, of the finding of any service tech, that performs a service call and parts, needing to be ordered to fix the issue, needing repairs. Other then that, have no issues with CW.

2 years ago

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Verified Customer

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Grace Alonzo

Repair was scheduled promptly. Technician scheduled work to be done ASAP as requested. The technician arrived on time. The technician was efficient and finished the job in a timely manner. He was courteous and polite.

2 years ago

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Verified Customer

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Leslie Hawkins Pierce

They dispatched a veteran technician to look at my stove immediately and within a few days my stove was fixed! The service provider was knowledgeable and gave excellent customer service…my oven is working like new!!!

2 years ago

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Verified Customer

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LEOPOLDO CRUZ

The resolution of claim was swift and well handled. The installation team was very good. The only objection that I could have is that it took five days to have the new units delivered. With the current heat wave and no A/C that was quite tough

2 years ago

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Verified Customer

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John

Enjoying peace of mind that this service allows us. Occasionally the selected repair person leaves a little bit to be desired. I wish they would do a better job of screening the people.

2 years ago

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Verified Customer

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Thomas McLaughlin

Communication can be a bit confusing phone call text msgs e mails. I prefer 1 sorce of communication. The tech was knowledgeable and to the point. It took 2 house calls and numerous calls to get my ice maker repaired after 1 month of down time it appears the ice dispenser is working. Shout out to Robert.

2 years ago

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Verified Customer

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Mike

In all honesty , I haven’t had them very long but, so far, I am not impressed. It is very difficult to get in touch with a real person who is usually very difficult to understand. In general, the response times from the contractors has been way too long, sometimes up to as much as five days. The contractors I’ve dealt with have been, with one exception, sub-par. On one occasion, I was charged an extra $450 because of some minuscule fine print in an unrelated part of the contract. I must say, even though I eventually fired my previous Home Warranty company, that never happened with them. I really had no choice but to pay since it involved a water leak. Overall, I am having second thoughts about Choice home warranty.

2 years ago

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Verified Customer

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John Hintzen

The technician was not friendly, he was almost rude. He did additional damage to my washer that was not damaged before. He said he had to order parts for the washer. A week later he came back with the new parts and installed them. After he left I tried to use the washer and it would operate the way it used to. You have to restart it several times before it would get enough water to wash a load of clothes. and it stops after the first spin cycle. You have to open the washer door for approximately a minute and after you close it it completes the last spin cycle

2 years ago

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Verified Customer

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Vesta

Repair people for AC have been very quick and good. Repair for garage door did not know what he was doing, had to come back a second time. Plumber took a long time to come didn’t have equipment to find my problem. Was very hard to load receipts

2 years ago

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Verified Customer

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Diane Littlejohn

Last Sommer I had issues with my AC. We had record heat. I waited 3 weeks, they couldn’t find nobody that was willing to work with them. Ended up paying it myself and they paid me back. This time it was my garage door opener and had no problems. It was done in 4 days.

2 years ago

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Verified Customer

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Justin Hayes

My garage door spring broke. Called choice and they sent a guy out to fix it. It took 2 days but that was no big deal. I handed the guy my deductible and he fixed it and left. So easy. I bought a 3 year membership to choice.

2 years ago

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Verified Customer

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Janice Nelson

I have no issues per se, but the repair person we were assigned was/is very unorganized. My first appointment was June 4, then June 8 and I received a call a few days ago setting it for June 14. When I explained that this was the 3rd time, they changed it back to the 8th, we will see..

2 years ago

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Verified Customer

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Gene Stidham

Great response time. High quality technicians as well, not the bottom of the barrel type that AHS would try to send us. Even when there is a small mixup (first water heater size was a bit short), CHOICE corrected it quickly

2 years ago

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Verified Customer

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Karen Vincenzi

It is definitely worth the peace of mind that it brings. Whether I call or go online, there is immediate response both from the claim and the professionals that will be assisting us in repair or replacement.

2 years ago

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Verified Customer

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Bill Hendrickson

I love being able to call and get things fixed! I’m NOT a fan of the Plumber sent out to fix a problem! Made it worse, said it was fixed and cost me $2800! There were several issues in the contract never discussed when we signed up for the protection plan! Not sure if we’ll renew it!

2 years ago

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Verified Customer

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Melony Clifton

I HAVE BEEN WITH CHOICE SINCE BECOMING A 🏡 OWNER AND HAVE TO GIVE THE COMPANY ALL STARS ⭐️ AND AROUND OF APPLAUSE 👏🏽 FOR VERY EFFICIENT SERVICES! MAKE THE RIGHT CHOICE WITH CHOICE HOME WARRANTY!

2 years ago

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Verified Customer

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Ellen

Choice has been great. My complaint is with Lancelot's tech, Tom. He informed me that it was written in the contract fine print I would have to pay him $600 to replace the water heater should it need to be in the future. I called Choice and was told this is not accurate. I feel like I would be scammed by Tom if the water heater were to be replaced.

2 years ago

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Verified Customer

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Sherry Stanley-Holloman

Overall Choice has served me well. I do not care for the rate hikes, but I have been able to use their services on multiple occasions to repair appliances and a couple major systems on my home.

2 years ago

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Verified Customer

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Debra B.

We switched to Choice Home Warranty after having notsogood results from the warranty company assigned to us when we bought our home. We’ve had nothing but good results with Choice!

2 years ago Edited June 7, 2024

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Verified Customer

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Miguel Paredes

The first claim worked out well. It took a little longer than hoped for to get the parts for the repair to be completed, but the job got done. I paid the service fee and they took care of the rest. The technicians were very good.

2 years ago

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Verified Customer

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David

Takes too long to get a technician out every time I’ve had to do a claim. Usually have to wait anywhere from 3-5 days just to get someone to come out. Hard not having Air Conditioniner or working washer dryer for that long. Then they come out and usually say it will be between 5-7 days before the parts come in. So ur without ur household working items from 1-2 weeks. Wish they got out faster.

2 years ago

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Verified Customer

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Roy Varney

Policy states it covers ductwork and I pay additional for roofrepairs. Choice denied my claim to repair a roof leak and recently denied a claim to repair/replace ductwork damaged from normal wear and tear: stating it wasn't normal wear, which it definitely was do to age and normal wear from condensation of the HVAC unit itself.

2 years ago

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Verified Customer

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Michael Bogdan

although i moved into a relatively new house with new appliance, i knew from experience that things break. I have used CHS several times now within the last 6 months and they have delivered each time.

2 years ago

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Verified Customer

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George Bean

I didn’t like not speaking with a local agent. The company who did the work was very good. There was more cost involved than I thought should be but the company employees did really good installing the water heater.

2 years ago

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Verified Customer

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Cindy Tee

I like that I don't have to worry about unexpected excessive costs when an appliance stops working as expected. I would rate a 5 if the response time for the contractors was shorter and replacements were comparable to your existing appliance instead of builder grade.

2 years ago

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Verified Customer

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Anand Desai

I have been a member of CHW since 10 years. The services I have received from CHW have been fair. When reporting an issue (problem) with appliances, the diagnosis of the tech. sent is of primary importance so as to proceed. Microwave bulb which was to be replaced was attended by an electrician who messed the repair by damaging. Since then the m-wave has been irreparably damaged.

2 years ago

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Verified Customer

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Ron Ruehl

City Star Appliances has been very responsive to my questions and concerns. I will be monitoring the temp of refridgerator that was repaired and was told to call them in a few days with update.

2 years ago

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Jason Decroo

This company has been great as far as fixing repair issues when they arise. When it comes to replacing an appliance it’s a different story. Your choice is to take the minimum amount offered and that’s it. They will give you a third of what a new one would cost retail based on their numbers and can’t replace it their selves for that price and drag the process out as long as possible.

2 years ago

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Verified Customer

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Pallu Patel

It takes long time for choice warrenty to schedule service call plus job assignment company is limited. It was never like this before.5 years back I was very satisfied with Choice warrenty. I am there customer since 1986. If they have more technician this is good home warranty company.

2 years ago

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Verified Customer

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Jane Strachey

Choice warranty did the job I was paying them for. Sorted a technician for my air-con system quickly, accepted his quote and the whole thing was repaired within a week. Worked well

2 years ago

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Verified Customer

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Robert Long

The contacting choice to start a claim is quick and easy. They handle your claim professionally and with your urgency in mind. The service company that does the actual work needs to get more organized and efficient.

2 years ago

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Verified Customer

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Melba

Claim made 4/10/24, repair tech reviewed and ordered parts. Parts received 4/19/24. No return contact or appointment to return repair refrigerator. Called several times to ask for resolve was told message would be sent to repair tech. Still no appointment or call back. Called again was put on a call back cue but no call back. Sent emails and did review claim online. Yesterday did another email and further reviewed claim page, pressed on screen but on no clear “ Press here for help” . Saw next page and to chat. Kept receiving same response after each explanation we were still waiting for repair of our refrigerator . Response was that “ they had information repair was complete. If we had any comments or questions to contact them.” Finally Received response that there were going to review and contact us within an appointment to give them 24 hours. Today I’m waiting for a call back. I’m hopeful that I will get a callback today. If not, please contact me as soon as possible.

2 years ago

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Verified Customer

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Teresa Nasson

Thank you choice home for the amazing job, the appointment was scheduled, the technician arrived on time and the job was well done. So professional, I will definitely recommend this to family and friends.

2 years ago

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Verified Customer

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Tina

I have been a CHW customer for several years now and have only used the service a couple of times for repairs. One of those times they were unable to find someone for service in my area and advised me to find a repairman and they would reimburse me for the charges and I did. Well a couple of weeks ago my AC was not cooling and I reported it late in the afternoon. I have Asthma and several other medical issues and included that in my claims report. I didn't hear anything back except an email that they were going to place the order with a technician. The next morning still nothing. I got someone to come and fix the problem. I called CHW about reimbursement and they told me, "No you will not be reimbursed because we didn't approve it and we are not an emergent service. It's in your contract." The young lady was also very rude about it. I'm sorry but it was hot and I think there should be some exceptions sometimes. In the past I have referred people but I won't again. There are other services. Choose Wisely.

2 years ago

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Verified Customer

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Emil Cygal

Arturo the electrician did an excellent job. He is well versed & very professional & answered all my questions. Please put something in his HR folder & text me back as you did this & thank you

2 years ago

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Verified Customer

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Ding Garcia

Choice warranty is good however the repair company that they contracted is not good. Until now my I’ve machine is not done due to the parts they ordered was damaged. Now another week or so wait again.. very unsay!

2 years ago

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Verified Customer

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Robyn M. Carley San Antonio, Texas

Mostly prompt with assigning technicians. I dont know if there's a phone number for customer service but the digital customer service is okay. Repairs have been 100% for the issues we have had.

2 years ago Edited July 23, 2026

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Helen

I have only had a couple of claims, nothing major. Delay in getting an appointment though they do allow you to obtain your own repair company and be re-imbursed. Not sure how that would work. My last claim hasn’t gone so well, needed a follow up appointment. Can’t compare Choice to other warranty companies because this is my first experience. Three stars is the best I would do

2 years ago

Choice Home Warranty Reviews