Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Laura Hayes

First claim we ever put in was denied. It was overturned later, but we had to go weeks without our pool pump. Worst customer service ever. Will not be renewing. Going back with Fidelity. Never had a claim denied. Fidelity is a great home warranty.

6 months ago

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David

They did well on small claim. They said my AC claim was not normal wear and tear even though my regular AC company said it was normal.

6 months ago

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Jeremy Rowland

I love that Choice Home Warranty is very quick and afficiant in getting a repair technician out to the house!

6 months ago

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Robyn M. Carley

Price increases have happened too often since I signed up as a member. Especially when I went so long without any claims.

6 months ago

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Der Juan Tharrington

Poor communication with vendors. Waited 3 weeks for a simple ice maker repair. Customer service representative unable to assist. Had to run issue up to manager for issue to be resolved. For this reason I decided not renew after 5 years and take my business to American Home shield.

6 months ago

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Tina

I called regarding my washer. They came out the very next day and fixed it. I'm so glad that I had choice warranty

6 months ago

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martha hill

I'm glad I picked Choice Home Warranty because it's affordable and they fix whatever is broken. Thank you so much.

6 months ago

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Starr Smith

Choice warranty has been great at responding to and following through with my requests for services under their plan

6 months ago

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Yvonne Watson

I like the the fact that the staff members, as well as the technicians were courteous and professional.

6 months ago

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Brandon May

I constantly feel like I have to look out for my self and ways Choice is trying to swindle me out of money or not cover something. It feels more like a scam than something that is beneficial.

6 months ago

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Sandy

They are easy to contact , When i ever i have had problem they have responded with a very good repair company .

6 months ago

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Sylvia Blancher

I very much like the technician from Sears B. He was punctual knowledgeable and polite. I would highly recommend Sears’ technicians to anyone.

6 months ago

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Scott

Choice Home Warranty continues to assign service technicians to come and make repairs and they do not arrive. Choice is only as good as the service providers and contractors that they use and some have not been good choices.

6 months ago

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Danny

Very professional, response to claim was quicker than expected and contractor was fast, knowledgeable and friendly!

7 months ago

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Lorraine

If you live in a rural area like I do, don't bother. They say (CHW) covers you but, it takes them days or even weeks to get something fixed. I was without a refrigerator for over a month. Then I had to FIGHT with them to finally realize that the refrigerator I had couldn't be fixed.

7 months ago Edited October 15, 2024

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Kimanita

No issues so far. The process of filing a claim was easy the repairman was promppt and professional.

7 months ago

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Jonas

Always quick to reply and very service minded. All the technicians are very skilled and professional.

7 months ago

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Tom

I like to call a simple system and walk through its mechanics. Choice makes it and so far very reliable.

7 months ago

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TOM RIETZ

The warranty coverage is fairly good, but the claims resolution process is horrible! Claims reps have the authority to reject a case, and customers have no recourse other than small claims. I believe their management either knows about this and believe it saves the company money, but the PR is very lacking!

7 months ago

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Lonnie Weck II

Have always been great in handling any claims I have had quickly and professionally. Great customer service!!!

7 months ago Edited April 25, 2024

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Brigitte Grubb

Repairs take forever. Repair was scheduled for 11 AM to 3 PM Received a text at noon that the part necessary for the repairs was not available yet and the repair needed to be rescheduled for two weeks later. Due to the lack of advanced notification, I lost a day of work, not happy

7 months ago

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James

Some of the contractors they have sent to my home are well below competent. Also I paid extra to add coverage on my stand alone icemaker and they entered it as a second refrigerator. When I had a claim on the icemaker, I had to pay another $200 for icemaker coverage which basically corrected their mistake.

7 months ago

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Stephen

I find it interesting that I received an email asking for my rating, when TWO separate emails I sent regarding my very first claim went unanswered! At the least the previous home appliance warranty providers had open lines of communication! So far, my first interaction with Choice STINKS!

7 months ago

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Lorelei Wessel

It's really easy to start a claim online and repair appointments are usually scheduled within 5 days.

7 months ago

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Eddie

I've only been with Choice Home Warranty for a few months but have already used them with great succes.

7 months ago

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Jennifer Maine

Quick response time to get an electrician over. However he said that the $100 service fee is all us and nothing comes from warranty company.

7 months ago

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John

Once the confusion over cancellation of two scheduled appointments things went GREAT professional on time friendly

7 months ago

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Shannon Nelson

Took to long and still didn't find someone to fix my garage door. Did reimburse me for it being fixed. No 24 hr number or emergency number.

7 months ago

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russell smith

quick fast service will put you on hold while they call the provider and get right back to you to solve a problem

7 months ago

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murlin@optonline.net

Bad Business What happened to same day or the next day? Then you email an appointment day for a week later, without confirming with us. What if we’re not going to be there? Then you’ll get there and need parts. That’s another week. Not happy. Might cancel and look for a better company

7 months ago

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Buford

Plumb Rite tech showed up on time and diagnosed the problem . the tech was to get back to me with the cost to repair . but he hasn't yet. Still waiting.

7 months ago

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Rhoda

Having to Waite a week and a half after three appointments I was told I’d have to pay $125.00 additional after I have a paid in full warranty contract

7 months ago

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Bob

It's been over 3 wks and my problem is still ongoing. No direct communication method for problems with claim. Long delays with repair vendor with long waits and no show. Not happy. There has to be some easy way to talk to both Choice and the repair vendor they select. Not worth the money at this point.

7 months ago

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James Thompson

Fast response when filed claim online. They contacted me shortly with a HVAC company and set date for repair.

7 months ago Edited April 16, 2024

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Byron

I wasn't totally happy with the initial cost of this warranty. However, I hope it will save us money in the long run.

7 months ago

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Greg at the Campground

Choice routinely finds “fine print” to deny coverages. Example: Hot water heater developed a leak. Choice declined coverage stating they do not cover “storage tanks”. After denial another company found a leaking pipe at the top of tank. Choice refused to reopen case.

7 months ago Edited April 18, 2024

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Jacquelyn

That it takes so long for a gift card to take for a replacement appliance, it should be able to be received the same way a monthly payment to the company is received.

7 months ago

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Sheraz Ahmed

I am happy with service and over all handling the claim from start to finish. Highly recommend to everyone.

7 months ago

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Liz Eaton

Air conditioner broke and they could not find anyone to fix it. I called someone else and had to pay for an estimate. They said that they would reimburse me but needed pictures and a detailed description from the company. What company does that?

7 months ago Edited July 11, 2024

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Verified Customer

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Veola Carter

See full comments in the 2nd Comment Section, below this section!! Choice Home Warranty is a Damn DISGRACE to the Home Warranty Business. Consumers need to be Warned⚠️🛑 to Steer Clear of CHW and ANY of its affiliates, if applicable.

7 months ago

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Cheryl Hawkins

Filing the claim was simple. I received an appointment quickly and my issues with my HVAC system were resolved.

7 months ago Edited March 27, 2024

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Ernest

They're prompt to respond to me and get whatever issue I got assigned to in particular or local company.

7 months ago

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Jon

I like the communication from the representative. They kept me updated on when the technician would be out.

7 months ago

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Luke Edwin Jr

Excellent Work!!!! and would like to give a shout-out to Advanced Air Solutions for doing honest work

7 months ago

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Pride

I dislike the lack of communication that is going on to resolve my problem. I dislike how I am going the work to solve my issue and I have limited background in the area.

7 months ago

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Anissa

Based on the time necessary to get an appointment, there apparently are not many service providers in the area where my property is located. FIVE DAYS is too long to wait for an appointment for an inoperable refrigerator.

8 months ago

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Roger Smithfield, VA

Hot water was leaking and had to wait for a second repair appointment since choice refused the first tech they sent out meanwhile I was doing without hot water so I had to have it fixed out of my own pocket which choice refused to reimburse. I spent 120 dollars for the show up fee on that service call.

8 months ago

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Tracy

The first two claims they were prompt and I had no issue. One claim they denied on a technicality one they took 15 days to assign and the other it's been over 30 days and they haven't responded at all

8 months ago

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Ryan Peck NE

I have had a work order in since November for. Leaking pipe and have paid a technician once but they never showed. I still have had no resolution for this pipe and no engagement from your end on who will fix it or When it will be resolved

8 months ago

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Tom Scire Sugar Land, TX

Very happy with their service, have been a customer for several years and have policies on two houses.

8 months ago

Choice Home Warranty Reviews