Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Stephen Smeltzer & Columbus, OH

We had an issue with our furnace and there was water getting into it. We had to call the home warranty and they came out and took care of it. All we had to pay was the deductible.

3 years ago

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Anonymous Mesa, AZ

I needed to use my warranty 2 times, once for my air conditioner and once for my garage door opener, and both times they responded quickly and with good service representatives.

3 years ago

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Anonymous Tampa, FL

We've had to use it a couple times. One time with our plumbing we were having an issue with our plumbing and and the plumber they sent out arrived in his own personal vehicle and then told me that I had to go buy draino for my drains. I had to persuade him to fix something underneath the sink in order for him to actually do something when he was here.

3 years ago

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Shade Elhadik & Katy, TX

I had a problem with my washer and they they sponsored everything and they fixed it, and on time and that was good. Whenever I called they were responsive and they get back to us on time and they got whatever we wanted.

3 years ago

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Evangeline San Antonio, TX

The service people that come to the House don't come on the time that they say they're gonna come or the day they say they're gonna come. I think Choice is a very good company. They just have to be a little bit more picky as to who they offer the jobs to, that's all.

3 years ago

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Michael Saint Louis, MO

We had issues with our washer and we had to call them out and had them look at it and we had electrical problem another time as well as we had a plumbing problem. They've always done good on all of it.

3 years ago

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Mary H North Fort Myers, FL

I had a problem with my AC and I had a conversation back and forth for maybe five days until we came to an agreement and I don't think that they ended up paying for anything. But I did have a good experience when they did help with my AC and I was very happy about it.

3 years ago

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Frank And Teresa Taylorsville, NC

The air conditioning had gone out. It was 92 degrees outside. We contacted Choice Home warranty and they were unable to locate a technician to fix the air conditioning. So I called my agent and he was able to find out that my service request could be done differently and the way in which we could fix it was to call our own service technician to come take care of it. Choice was very prompt in reimbursing me for the repair that my technician performed.

3 years ago

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Luisa Miami, FL

Last year my refrigerator technician came and he was trying to find out what was going on with the refrigerator and instead of repairing it, he broke a piece. That was in July I think, and it took him until December to get the piece back and I have to go choice and put a complaint and then they send me another company. They sent me Sears repair, effective and fixed. I think that the customer support for choice is good. The problem is the providers, the companies that they hire to do the job.

3 years ago

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Renee Maryville, TN

I had to get my air conditioner fixed and the guy came within 2 days. I had it for 2 years now and so far I've gotten good experiences. Except for one incident with my fan still not working.

3 years ago

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Katherine Hamilton, TX

The big thing is the communication, knowing where we are in the process of a claim, knowing expectations, having solutions, all of that has been by far way better than the other home warranty company we had.

3 years ago

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Anonymous Peoria, IL

The technicians that come out are very informative. They make sure that all my questions are answered and that I understand what has to happen next. My ice maker needed to be replaced and there was a problem with getting the company to agree to replace it.

3 years ago

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Nina Gautier, MS

I had a really horrible experience when I first got the home warranty and the last couple of experiences have been positive. Recently I needed the microwave replaced and the technician came out, checked the microwave, and the microwave was not worth fixing, so choice offered me a gift card toward purchasing a new one. It didn't cover the entire cost, but some of the cost.

3 years ago

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Lori Apache Junction, AZ

I had a good experience with them, but I haven't been able to talk to a person, and I don't like that. I've tried to talk to a person and all I get is automated systems and texts and emails. They're very good at communication with texts and emails, but I would have preferred to speak to a person.

3 years ago

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Anonymous Lithonia, GA

I had a ceiling fan that needed to be repaired and they sent a contractor which I really did not appreciate. The contractor arrived without a uniform, ID in the car. It was supposed to be a part that needed to be ordered. He fixed the fan by taking out the remote part, but he never put in the additional piece that was supposed to be ordered and that was from June of 2022. I still to this day have not received the part. I don't think that a warranty company should be setting appointments for their customers because what happens is that the customer most likely, in my case, will have to call back and rearrange the time. Other warranty companies that I've used let the customer call the company directly and make the time, set the time.

3 years ago

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Verified Customer

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Shawn Somerville, TN

Just recently I reached out to have warranty work done on my dishwasher and I had to call back because the person that they sent out didn't follow up after a week. When I called choice, they called the contracted appliance person who said that "We have the part and we will get back in touch." I still haven't heard from that person to set the appointment yet and if I don't hear from that individual by tomorrow I'll be calling choice again because they're not following up with their contracted services obviously.

3 years ago

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Reuben Warwick, RI

After I put in my request they reached out to me promptly. They gave me options as to finding my own person or they find the person for me, and I think that was great to have the option.

3 years ago

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Verified Customer

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Mariah Sophia, WV

My daughter has it too and I have it too. I had a good experience with the dishwasher. He figured out what it was, He sent in what needed to be fixed and they got approval in no time at all. He was back there and he fixed it.

3 years ago

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Noel & Geri Westfield, IN

They're very quick to respond and it's relatively easy to file a claim. Most recently we had a hot water heater go out and I didn't get quite full compensation for the replacement which was the disappointing factor. There are some other things that they did not cover and I was not aware of.

3 years ago

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thomas humble Phenix City, AL

First time with new company. Amazed to have tech next daay. David knew what it was, had to go get part, back in just a shoet bit, installed part, working propely. Performed a cleaning and maintenance. Impressed!!e

3 years ago

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Loretta Fields Tampa, FL

I have had Choice Home Warranty for many years and I am very pleased with the service I have received. Being a single woman they have come to my rescue many times. The contractors have done great quality work.

3 years ago

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Stephanie Whetstine Fort Mill, SC

Because every time I have gotten in touch with them they have been so punctual and getting someone here fast when I need it and I really appreciate that. And they are so very helpful.

3 years ago

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J. Sparrow Pikesville, MD

My first experience over a year ago with my refrigerator was awful. I started to cancel but a.friend had nothing but positive outcomes so I decided to try again. This year I had a problem with my AC and washer. Both times I was extremely pleased with the results. The technicians were prompt and knowledgeable in their fields

3 years ago

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Virendra Carol Stream, IL

Generally i am very happy with the selection of choice scheme. I reduced 1 rating because my first leakage problem was not handled well in terms of time to response, and chasing i had to do. But will also state the remaining instances worked well.

3 years ago

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Jeff Phoenix, AZ

I've used my warranty several times. Most recently, the person that they chose for me, the repair person, didn't follow up to make an appointment in a timely fashion so they right away assigned me to someone else and they got it taken care of pretty quickly.

3 years ago

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Nancy And Paul Phoenix, AZ

Well they are a good company. The previous company I had been with for years I got frustrated with them until I decided to try a new one. Choice has taken care of all my problems that I have contacted them about.

3 years ago

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Latasha Simms-Graham Baltimore, MD

Having Choice for roof services has not worked in my favor. It say limited service and I was not able to get any help with even patching up my roof. I wasnt requesting an entire new one but simply a repair to keep the ceiling in my guest room form further damage. The contractor gave a report of what needed to be done but that particular job is not covered. It really makes no sense but their rules are their rules.

3 years ago

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Verified Customer

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tim Honolulu, HI

I am a busy professional and when I have an issue in my home I do not have to call multiple repair companies. I submit one claim online and CHW does all the work of finding a licensed professional for me.

3 years ago

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betty linares Kennesaw, GA

So far so good, I left one of the top 3 warranty company after 25 years, for not considering my patronage after all the years and dues so I decided to change and I like the way this company does business better.

3 years ago

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Verified Customer

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Rebecca Davis Mansfield, OH

I have used Home Warranty twice now and both times the service was wonderful. The repairman were very professional the work was done in a very timely manner and I couldn't be happier in

3 years ago

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Debra Sanders Paris, TX

Choice Home Warranty Is A Good Warranty Company, Everything That We Needed Fixing, They Found Someone That Work in That Field, To Come To Our Home And Fix It, Me And My Family Love Choice Home Warranty.

3 years ago

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Tom Hall

The first time we called Choice they sent Sears to fix our refrigerator. They ordered parts and shipped 2 of 3. Weeks went by and they couldn’t get the 3rd part. Neither Choice nor Sears could resolve it so had to call Whirlpool to fix the problem. Paid my per call fee to Choice without any fix. Not a good result for using Choice. My fee should be refunded since you couldn’t fix the problem.

3 years ago Edited July 12, 2024

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Kim Scott Buena Vista, GA

Certain contractors are reliable and well trained. I have had a few good service calls when my preferred contractor choice was fulfilled. The company overall has been polite and patient and professional in all of my dealings.

3 years ago

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Kim Nelson Houston, TX

We've had someone come out to do a repair. They leave and say they have to see if they get approval to do the job. We wait weeks to have our repairs done. the repairs. We usually hear nothing back for weeks . I have to call Choice Home Warranty and they tell me they are sending an e-mail to the Company but most of the time the Companies tell me they get nothing from

3 years ago

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Morgante Fredonia, NY

They answer the phone and they seem to get back to you very quickly. The first time I used it I went online enter the problem, I didn't hear back to them so I called a live agent and they scheduled an appointment for a repairman to come. I think it's inappropriate that you have to wait 30 days for a check. They're quick to replace appliances, but waiting for reimbursement is too long.

3 years ago

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Butani West Hempstead, NY

I have been customer for couple of years, I have used warranty for about five to six times. I had good experience the four times, one time I had a bad experience. Sometimes I had to call them twice for the same problem. It is cheap and they promise a good service.

3 years ago

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Olson Apache Junction, AZ

They've sent very competent people to handle whatever the problem was and I was really happy with that. The air conditioning guy was great. I'm gonna use them to service my air conditioning from now on.

3 years ago

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Dryden Stafford, VA

Sometimes they would reply, they would tell me that a tech was fine and they would leave a number for me to reach out to the technician that I wanted to schedule a more convenient time and I would find out that that tech was not associated with Choice Home Warranty anymore so it seems like their database or whatever they're using is not as updated it could be. And then a couple of times we had to wait months before we got a repair and then they had to send multiple companies.

3 years ago

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Veltman Titusville, FL

Just the other day I had a problem, my thermostat died and I'm not really good at replacing stuff like that so I couldn't get a new one to work and they came out and he was here in another ten minutes.

3 years ago

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Collinwood & Corrie Elston Oklahoma City, OK

Recently we did our washer and they sent someone out and our washer was no good at all, so they said we could get a Lowe's gift card for $360. I just wanted to know if I can get money some other way because you can't buy a washer for $360 and I wanted to just buy one off Facebook. But it took me 2 weeks to get an answer to that question. I had to make an appointment and everything, and then it took another 30 days to get a check. Whereas if they would have just answered me when I first asked that question, it would have been speed up. But I couldn't get anyone to answer me.

3 years ago

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Sanders Middleburg, FL

The repair guy they sent out for the air conditioner was very polite, very respectful of my home and informed me what he was doing and how to prevent what was going on with my air conditioner.

3 years ago

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Verified Customer

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Murad Garland, TX

They answer pretty quickly and they get somebody out pretty quickly. I recently had a problem with my air conditioner and they came out and tell me how to get it fixed and took care of it on Monday.

3 years ago

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Gonzalez Las Vegas, NV

I was having a breaker issue. When I called in, they gave me an appointment. The people confirmed the appointment, came out and changed out my breaker and it's been fine since.

3 years ago

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Matthews-Pelle Charlotte, NC

I really love that Choice Home warranty would vet some of the companies that they reach out to for servicing because I was dissatisfied with the company that they sent to me a couple of weeks ago for my dryer which wasn't working, and the guy was very young. I don't think he was experienced enough to actually fix the problem.

3 years ago

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Lofton Effie, LA

They answer the call right away and they respond with getting our problem fixed. Well I just had to used it one time and it was to fix our upstairs air condition unit. They found it right away and it was fixed.

3 years ago

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Anonymous Clearwater, FL

I had a refrigerator ice maker problem. The first time I called, they weren't going to send a technician for five days, which I thought was a little long. I finally got it fixed myself and then the next time I called them they were pretty good. They came within two days. There is inconsistency, you can't wait five days on some things. Another time I had a microwave issue. There was a mix up of who was ordering the part between the provider and it was under warranty, so I was supposed to order the part. It took me 6 weeks to get my microwave fixed. So that was a negative.

3 years ago

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Mcmurrin Marion, IA

Our refrigerator needed to be fixed and they came out and replaced the compressor but it took like four weeks for them to get somebody to come to our house. The guy basically said that they were not gonna fix the ice machine, so here's eleven hundred dollars go buy a fridge.

3 years ago

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Ross Abrams Westport, CT

Fast efficient and ability to diagnose and fix issues with our house systems. I like that if a technician is not readily available, you can select your own service provider and receive reimbursement.

3 years ago Edited January 10, 2024

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Lester Jones Lancaster, TX

I've used the warranty once and your communication could use an upgrade. I was told by 3 people at 3 different times , that you would call me back when a tech never fixed the issue or responded to you or me. That was unacceptable and effected my view of your service. You finally sent a different tech out that fixed the problem in 5 minutes but, it took a month to happen.

3 years ago

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Rocco Grecio Lewis Center, OH

Its a great service and for the few repairs we needed, the techs were on time and requesting service was easy. I would suggest that your organization recruit more local techs especially in the HVAC field. We had to wait a week for service, then cancel because of family matters and then wait another week.

3 years ago

Choice Home Warranty Reviews