Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Rebecca Davis Mansfield, OH

I have used Home Warranty twice now and both times the service was wonderful. The repairman were very professional the work was done in a very timely manner and I couldn't be happier in

3 years ago

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Verified Customer

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Kim Scott Buena Vista, GA

Certain contractors are reliable and well trained. I have had a few good service calls when my preferred contractor choice was fulfilled. The company overall has been polite and patient and professional in all of my dealings.

3 years ago

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Verified Customer

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Kim Nelson Houston, TX

We've had someone come out to do a repair. They leave and say they have to see if they get approval to do the job. We wait weeks to have our repairs done. the repairs. We usually hear nothing back for weeks . I have to call Choice Home Warranty and they tell me they are sending an e-mail to the Company but most of the time the Companies tell me they get nothing from

3 years ago

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Morgante Fredonia, NY

They answer the phone and they seem to get back to you very quickly. The first time I used it I went online enter the problem, I didn't hear back to them so I called a live agent and they scheduled an appointment for a repairman to come. I think it's inappropriate that you have to wait 30 days for a check. They're quick to replace appliances, but waiting for reimbursement is too long.

3 years ago

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Verified Customer

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Butani West Hempstead, NY

I have been customer for couple of years, I have used warranty for about five to six times. I had good experience the four times, one time I had a bad experience. Sometimes I had to call them twice for the same problem. It is cheap and they promise a good service.

3 years ago

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Verified Customer

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Olson Apache Junction, AZ

They've sent very competent people to handle whatever the problem was and I was really happy with that. The air conditioning guy was great. I'm gonna use them to service my air conditioning from now on.

3 years ago

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Dryden Stafford, VA

Sometimes they would reply, they would tell me that a tech was fine and they would leave a number for me to reach out to the technician that I wanted to schedule a more convenient time and I would find out that that tech was not associated with Choice Home Warranty anymore so it seems like their database or whatever they're using is not as updated it could be. And then a couple of times we had to wait months before we got a repair and then they had to send multiple companies.

3 years ago

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Verified Customer

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Veltman Titusville, FL

Just the other day I had a problem, my thermostat died and I'm not really good at replacing stuff like that so I couldn't get a new one to work and they came out and he was here in another ten minutes.

3 years ago

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Verified Customer

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Gonzalez Las Vegas, NV

I was having a breaker issue. When I called in, they gave me an appointment. The people confirmed the appointment, came out and changed out my breaker and it's been fine since.

3 years ago

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Verified Customer

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Murad Garland, TX

They answer pretty quickly and they get somebody out pretty quickly. I recently had a problem with my air conditioner and they came out and tell me how to get it fixed and took care of it on Monday.

3 years ago

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Verified Customer

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Sanders Middleburg, FL

The repair guy they sent out for the air conditioner was very polite, very respectful of my home and informed me what he was doing and how to prevent what was going on with my air conditioner.

3 years ago

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Verified Customer

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Matthews-Pelle Charlotte, NC

I really love that Choice Home warranty would vet some of the companies that they reach out to for servicing because I was dissatisfied with the company that they sent to me a couple of weeks ago for my dryer which wasn't working, and the guy was very young. I don't think he was experienced enough to actually fix the problem.

3 years ago

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Verified Customer

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Collinwood & Corrie Elston Oklahoma City, OK

Recently we did our washer and they sent someone out and our washer was no good at all, so they said we could get a Lowe's gift card for $360. I just wanted to know if I can get money some other way because you can't buy a washer for $360 and I wanted to just buy one off Facebook. But it took me 2 weeks to get an answer to that question. I had to make an appointment and everything, and then it took another 30 days to get a check. Whereas if they would have just answered me when I first asked that question, it would have been speed up. But I couldn't get anyone to answer me.

3 years ago

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Verified Customer

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Mcmurrin Marion, IA

Our refrigerator needed to be fixed and they came out and replaced the compressor but it took like four weeks for them to get somebody to come to our house. The guy basically said that they were not gonna fix the ice machine, so here's eleven hundred dollars go buy a fridge.

3 years ago

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Verified Customer

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Lofton Effie, LA

They answer the call right away and they respond with getting our problem fixed. Well I just had to used it one time and it was to fix our upstairs air condition unit. They found it right away and it was fixed.

3 years ago

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Verified Customer

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Anonymous Clearwater, FL

I had a refrigerator ice maker problem. The first time I called, they weren't going to send a technician for five days, which I thought was a little long. I finally got it fixed myself and then the next time I called them they were pretty good. They came within two days. There is inconsistency, you can't wait five days on some things. Another time I had a microwave issue. There was a mix up of who was ordering the part between the provider and it was under warranty, so I was supposed to order the part. It took me 6 weeks to get my microwave fixed. So that was a negative.

3 years ago

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Verified Customer

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Rocco Grecio Lewis Center, OH

Its a great service and for the few repairs we needed, the techs were on time and requesting service was easy. I would suggest that your organization recruit more local techs especially in the HVAC field. We had to wait a week for service, then cancel because of family matters and then wait another week.

3 years ago

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Verified Customer

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Ross Abrams Westport, CT

Fast efficient and ability to diagnose and fix issues with our house systems. I like that if a technician is not readily available, you can select your own service provider and receive reimbursement.

3 years ago Edited January 10, 2024

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Verified Customer

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Lester Jones Lancaster, TX

I've used the warranty once and your communication could use an upgrade. I was told by 3 people at 3 different times , that you would call me back when a tech never fixed the issue or responded to you or me. That was unacceptable and effected my view of your service. You finally sent a different tech out that fixed the problem in 5 minutes but, it took a month to happen.

3 years ago

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Verified Customer

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Lamey Gulfport, MS

They're always very convenient and timely with the repair. My air conditioner quit blowing cool air and they came in the next day and fixed it and it was no problem and I was very pleased.

3 years ago

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Verified Customer

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Smith Las Vegas, NV

They just came out not too long ago for my dish washer and they told me it had to be completely replaced. The money that they allotted me didn't cover half the price of a new dishwasher.

3 years ago

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Verified Customer

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Conyers Kinston, NC

They are very helpful, the problem comes with the provider who's coming out to do the repair. I had an issue with a dryer and Choice sent someone out immediately. He patched up the problem instead of fixing it and now the same thing keeps happening over and over again. He makes appointments and then doesn't show. Choice home warranty is a very good warranty company and I'm not going to judge them harshly because I've had a bad experience I think that when everything works they do a great job.

3 years ago

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Verified Customer

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Ganch League City, TX

It's really hard to call and talk to anyone. My microwave went out and they sent someone over the next day and he fixed it. Then my ice maker in my refrigerator had to be replaced and that's working fine except that the parts are back ordered so we're having to wait on that. Quality service from the people who come.

3 years ago

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Verified Customer

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Willis Chicago, IL

I got my questions answers promptly. Yes I had one situation with my bathroom plumbing and the contractor came out when he was supposed to and he did a very good. It didn't take long. It's a good value.

3 years ago

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Verified Customer

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B. Chandler, AZ

I needed to use my warranty for a back up in my kitchen sink and I called. Within two days they have someone out here. The service man is excellent. I am able to get through to someone when I need, quickly.

3 years ago

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Verified Customer

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Thomas Chicago, IL

They were very professional and they explained everything to me step by step. Something was leaking and I had water all over my floor so I called them that night and they actually had a company out the next day.

3 years ago

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Verified Customer

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Melvin Jenkins Atlanta, GA

I had a leak in my shower and I called choice home warranty and the problem that I had was taken care off. I was disappointed that they couldn't cover over the part that needed a fixture.

3 years ago

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Verified Customer

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Weyland Clementon, NJ

Their answering service is terrible, I'd rather speak to a person, not a machine that doesn't even understand what I'm saying. I used my warranty on the air conditioner. They did a great job. The guy came out to diagnose it, fixed it.

3 years ago

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Verified Customer

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And Mandy Sullivan Saint Louis, MO

I needed to use my warranty for the air conditioner. I think the area where you have condensation was clogged and was leaking inside the unit, and they came out and fixed it pretty quickly.

3 years ago

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Verified Customer

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Forsyth Buda, TX

I've been able to address my concerns, but sometimes the response was a little bit slow. We had a leak that we discovered around the water heater and it wasn't clear where the leak was coming from, so we called for help but it took over a week before we got a response.

3 years ago

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Verified Customer

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Santos Anaheim, CA

I got a very quick response, and the service person was very helpful and friendly. We had a ceiling fan that didn't work and the rep, Stephanie F., went out and evaluated the situation. Got a new fan installed within a day.

3 years ago

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Verified Customer

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Phelan Danielson, CT

We had an issue last summer, and it had to do with one of the contractors who did not provide good service. In the end, Choice did a really good job in refunding us so I'm very satisfied. It wasn't Choice, in the sense of it was the contractor that did not make it on his promise but Choice came through and so for that I'm really thankful.

3 years ago

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Verified Customer

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Carol Ann and George Erwin Savannah, GA

We have had nothing but the most professional help and friendly and extremely

3 years ago

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Verified Customer

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WHL Wilton, CT

efficient and quick response. Especially, if one moves to a new area, one has no clues of all kinds of service providers. Choice home provides the best choice of selecting the proper service providers.

3 years ago

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Verified Customer

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V. Barnes Clinton, MD

When you need them they send somebody right away . They never let you wait for weeks. Soo far the longest wait for me is 4 days especially for emergencies. Hopefully that didn't change.

3 years ago

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Verified Customer

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Sharon Cincinnati, OH

I called one day and they called and said they Would be here the next day. They arrived on time and discovered my thermostat was broken replaced it was all. It was all done within the two hour window

3 years ago

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Verified Customer

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Joe Bocek Portland, OR

When a referral goes out and the date is not acceptable for the repair; they allow you to pick your own. The only draw back is you pay fir therepairs and in around 30 days they will send a check.

3 years ago

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Verified Customer

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Philip Galipeau Greer, SC

Filed a claim on line and got a response back within minutes that a service representative would call me to set up an appointment which he did. He was able to come out a few days later to fix my split air and heat.

3 years ago

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Verified Customer

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Karen Campbell Las Vegas, NV

My son and I both have policies and we have both used them several times, with quick service scheduled always. The companies chosen to fix various things have all giving good service

3 years ago

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Verified Customer

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Richard Pecht Palmetto, FL

CHW has always been responsive and fast in scheduling a repair technician in the same day I initiated the claim and the repair technician came the very next day.Repair was made and claim satisfied that same day.

3 years ago

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Verified Customer

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Maria Armour Hurst, TX

because I have a bad taste in my mouth for Choice Warranty. I bought a 3 year contract, last year my Jennair wall oven was not repairable so instead of replacing it they bought me out so they didn't have to buy a wall oven because it was about $1800.00 to replace. instead they paid me a quarter of what it was worth, $550.00 and I had to paid the rest out of my pocket. I never had this problem with American Home Sheild. I will switch when contract is over.

3 years ago

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Verified Customer

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Candy Kornotto Waddell, AZ

AC wasn't working. Choice sent a tech out who did a quick fix but did not find the leak. We paid another tech to take a look and he found the leak and found a twisted copper pipe in the attic which was keeping our ac from functioning properly. We paid him out of pocket, $200 for his service. I think Choice needs to pay these Techs more $ so we get the cream of the crop.

3 years ago

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Verified Customer

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Craig Slone Youngsville, NC

On the first contact for a claim the contractor came out and inspected the appliance, stated it needed to be replaced and that Choice would be in contact with us. We had to make several phone calls and each time we were told we would have it resolved in 24-48 hours. It never happened, on about the 4th call they tried to tell us we needed to submit a new claim and pay another repair call fee. I had to threaten to report the organization to the FTC before I was transferred to a resolutions contact. Once she handled the call it went well and was resolved. The issue was it took from the beginning of June until the beginning of September to have a microwave replaced. What if it was my air conditioning unit??

3 years ago

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Verified Customer

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Warren Boise, ID

They send a technician out sometimes within the next day or two and sometimes takes a few days to actually get somebody to respond to come out and check into the situation. Sometimes it takes a little bit of time.

3 years ago

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Verified Customer

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Mark Martinez Las Vegas, NV

Fast Service and Reliable Technicians. They approved a quality business with 1 day to come fix my home issue. They then called and emailed for a follow up response that everything was done correctly.

3 years ago

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Verified Customer

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Jacki Rogalski Sebastian, FL

Except for one time, the agents have been very helpful and considerate. My issues have been very quickly addressed in a very positive way. I have also recommended them to family members.

3 years ago

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Verified Customer

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Cassie Miller Saint Louis, MO

There was a serious plumbing issue that arose, shortly after moving in and they were there immediately after I called and fixed the problem. The guy walked us through the issues he ran into

3 years ago

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Tuesday Bryant Mount Holly, NC

So far everything has gone pretty good . The only reason I didn't give a five is after a repair visit on my AC the tech didn't leave things like he found them. I was fortunate enough that the little cap that went on a part of AC wasn't lost.

3 years ago

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Jay

The representative was very helpful and gave me a good deal. I had a good experience when we had a plumbing stoppage and we got a call from an actual plumber to let us know he could be there that day. They were fast and got the job done.

3 years ago

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Verified Customer

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David Strevils Church Hill, TN

In the past 3 years I've had to call CHW. They were very prompt in getting my issue resolved. I'm very grateful for the plan I chose and the ease of calling them and getting fast service.

3 years ago

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