Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

star star star star star

ELLEN BECKHAM Lancaster, SC

WeI just purchased our warranty today. They discounted service calls right on the spot. We chose Choice Home Warranty because of their rating and because of reviews that I read. We had a bad experience with our current Home Warranty company and wanted someone that we could rely on, someone that would provide service technicians that would do things on the up and up. Choice Home Warranty provides more for $1.05 more per month than the other Home Warranty company, and we truly feel that we will get better service and a staff that will care about their customers (which is something the other company didn't do). We are glad to be a part of Choice Home Warranty.

5 years ago

star star star star star

GEE GEE New York, NY

CHOICE HOMEWARRANTY IS GOOD IF...… CUSTOMER DO THEIR DUE DILLEGENCE AND HOMEWORK FIRST. MEANING, KNOW THE ENTIRE COMPLETE WARRANTY PACKAGE. (BASIC, PREMIUM). BE PATIENT IF A CONTRACTOR DOESN'T GET TO YOU RIGHT AWAY. PLUMBING MAY TAKE )48-72 HOURS) BUT, THEY WILL COME WHEN THEY LOCATE A CONTRACTOR IN YOUR AREA. KEEP CALLING. BE PREPARED TO PAY A SERVICE CALL FEE $60-$75 EVEN IF THEY CAN'T DO THE SERVICE. SOMETIME IT'S JUST PEACE OF MIND KNOWING THERE'S NOTHING WRONG. EXPECT THE BEST OF THE SERVICE. I GOT AN OUTSTANDING ELECTRICIAN, REPLACED BOTH CEILING FANS. JUST FABULOUS WORK. BE SMART.... USE THE SERVICE AS OFTEN AS POSSIBLE; YOU'RE PAYING FOR IT EVERY MONTH & PENNIES ADD UP. PUSH HARD WITH YOUR OWN KNOWLEDGE TO GET THE BEST BANG FOR YOUR BUCK. KEEP SENDING INFORMATION AND REVIEWS. IT REALLY HELPS. THUMBS UP IF THIS HELPS ANYONE!

5 years ago

star star star star star

Pete Nottingham, PA

Filed a claim on Sunday Mar 31 my washer stopped working , Choice responded by email and set up appointment for Monday by 12:30 pm . My Son then told me that the back burner of the stove stopped working , so I called Choice and they had the same appliance repair company look at the stove while he was here to check out the washer. The washer could not be repaired Choice offered a very fair price for a washer that was 18 yrs old. The parts were ordered for the stove. It is a local company doing the repairs. Great experience Choice HÖME Warranty not only emailed me but called also. Was amazed how quickly they set everything up . Much better than I expected. Very Satisfied! Pete

5 years ago

star star star star star

Linda Turner Chirwa Huntsville, AL

I was impressed with the customer service person (Kenneth)for Choice Home Warranty. My service call was placed at 11:35 pm cst. Kenneth was extremely polite, professional and knowledgeable. He took my order and gave me a claim number within minutes. Early the next morning I received a call and text from Choice telling me my claim and repairs would be processed by Tennessee Valley Handyman. I contacted the repair company, the company repairman Zachery H was very prompt in responding to repairing my washer. He came out the same day checked the washer and discovered it needed a replacement part. He placed the order for the part, and told me it would be sent to my home. I was requested to contact him when the part arrived. The part was delivered to my home the next day. I contacted Tennessee Valley Handyman, within 2 hours the repairman arrived at my home and replaced the defective part, my washer was repaired. Thanks to Choice Home Warranty and the Tennessee Valley Handyman. I am pleasantly pleased with the prompt efficient service I received from both companies. Based on my experience with Choice Home Warranty I highly recommend them.

5 years ago

star star star star star

Willie Banks Las Vegas, NV

It was so easy and seamless, I almost believed it was too good to be true. I had purchased the warranty several months ago before having any knowledge that I would be moving and renting out. As luck would have it, the new tenants were having an issue with the heating and ironically, we were having unexpected snow in this part of the region where it happens every 20 years or so. I reached out to your customer service who was very informative and helpful and before I knew it, I was getting a call from the repair service to make the appointment. They were just as helpful and supportive. Having run call centers for over 10 years with Fortune 10 company, this was maybe one of the best customer service experiences I have ever had. I strongly recommend Choice Home Warranty.

5 years ago

star star star star star

The Pearsons Lake Worth, FL

In the 4 years i have been with Choice Hoe Warranty, I have had more claims than would have liked!! Appliance repair or replacement has been outstanding. I was not satisfied with the replacement allowance for my convection oven. When they assigned a Customer Service Specialist to my case, she was able to get me the maximum for my oven. I was very pleased. We have also used electrical and plumbing. Only once was I unhappy with the plumber they sent. I found my own plumber and replaced my shower tower myself for a small amount more than the plumber wanted me to pay in addition to the payment he was to receive from Choice. I did report him to Choice. I highly recommend Choice Home Warranty.

5 years ago Edited January 10, 2024

star star star star star

HENRY BEST Banner Elk, NC

Well, I was very pleased. This is my second claim with a home warranty company. The other company proved worthless. This time was a wonderful experience. My garage door opener failed. Made a claim with CHW on the phone and they said they would get right on it. A day later CHW sent me an email advising that they could not get a technician to respond within a reasonable time. Therefore, they offered me the "The Reimbursement Option. I accepted the option and the next day had a technician on the job. I followed the option instructions carefully. Explained the situation to the technician. He diagnosed the problem. I called the Authorizations Department on the provided number. I explained the situation to the agent and turned the phone over to the technician. After a short chat, the tech gave the phone back to me. The agent said we were good to go. I pay the tech and CHW pays me. After subtracting the $75 fee, CHW saved me $245. Fantastic!

5 years ago

star star star star star

Gerald P O'Hara Jr Palmetto, FL

Home Choice warranty is amazing! When we purchased our warranty, we didn't know if we would ever need the services of Home Choice Warranty. However it gave me peace of mind. But before I knew it, I called them on two separate occasions once for a plumbing problem which they fixed immediately; and the second time was for my pool motor which went out unexpectedly. I called a local Pool Supply Company who told me that the repair would be anywhere from $350 to $450. But with my Home Choice warranty I was confident in knowing that I was only required to pay the $60 pursuant to my contract that was my maximum out-of-pocket expense. I quickly called Home Choice warranty who sent over an outstanding Pool Service Company; "Chad's Top to Bottom Pool Service Company" Chad the owner arrived on time and within the hour had my pool motor replaced. He cleaned up after himself and did an amazing job. I could not be happier and "oh by the way" my total out-of-pocket expense $60 That's a $390 savings off the highest estimate. Thank you Choice Home Warranty and Chad's tTop to Bottom Pool Service an "outstanding job as well as a major savings." If you're hesitating about making a decision to purchase the Home Choice Warranty rest easy. It's like putting money in your pocket. Just about everything in your house is covered from Appliances to Electric, to Plumbing even your pool or Spa if you chose to add them. Once again thank you Home Choice Warranty, you've done an amazing job Sincerely, Gerald P O'Hara Jr. P.S. Don't forget to ask for your Military Discount or your Senior Citizen Discount best of luck, "You're making the right decision if you choose to buy from Home Choice Warranty, I did"

5 years ago

star star star star star

Laurie Bitoni San Antonio, TX

I had Choice Home Warranty on my previous home and absolutely loved them. When I purchased my new house the seller purchased a home warranty with another company. I had to cancel that policy and purchase Home Warranty out of pocket because I knew the quality that they provide. I recently had a plumbing issue and a heating issue. I called CHW for both of these problems and they responded quickly and approved the work that needed to be done. The company that they sent out was on time, knowledgeable and very professional. I would recommend CHW to every person I ever meet! That is how much confidence I have in Choice!

5 years ago

star star star star star

Shirley V Crabtree Colorado Springs, CO

As I called CHW to report my furnace had stopped working, I was freezing, and wasn’t looking forward to freezing another night when I was told it may take up to 24 hours. It didn’t even take an hour before Dynamic Heating & Air Conditioning Solutions was scheduled, they called to set a time within the next three hours. The technician (Ryan) arrived very quickly. I was very fortunate, as Ryan is the service manager. He is the best technician ever. He was very professional and very respectful, and he explained everything to me where I could almost understand it. I just wanted to say THANK YOU CHW and Ryan from Dynamic Heating & Air Cond Solutions !!!

5 years ago

star star star star star

Sandra Randolph Wilmington, NC

Our heat went out last Friday A claim was placed with Choice. Sat a Heating and Air guy came by but said I needed an electrician. The electrician could not come before Tuesday. He came on Tuesday and fixed the electrical switch that needed to be replaced and said the heating and air person needed to come back. The heating and air guy came the same day because my husband and I are senior citizens and we also had our 2 yrs old grandson with us. He worked hard to get us heat but was not able to get it working until Wednesday. The electrician called back to make sure we had heat. We were very impressed with the heating and air guy as well as the electrician. Thanks Choice.

5 years ago

star star star star star

Alexis Crabtree West Jordan, UT

My phone call with Damion R was perfect. He helped me understand and talked/walked me through everything. we did a three way call with my husband to also help us understand. He went over monthly and yearly perfect. He said that we wont be in a contract if we did monthly and that our payments would stay the same each year. He went over pricing and billing. He even gave us an additional 5% percent off. My dad recommended us to them and I wouldn't change our phone call or our experience. I called back to get some more information for who to call when something happens and everyone was so helpful the pointed me in the right direction to help me and answer my questions. I am looking forward to hearing from them again in the future for our home needs.

5 years ago

star star star star star

Sheri Super Knoxville, TN

I've been a Realtor for over 14 years. I carry Choice Home Warranty on my own home and recommend it to my clients when they purchase a home. Having used a different warranty company in the past, I am THRILLED to have found Choice Home Warranty! Past warranty companies have kept me waiting days, even weeks, to schedule repairs. I spent 3 weeks without heat one winter due to the slow response time. When my heat went out two days ago, I filed a claim online and the NEXT DAY the HVAC technician, Air By Ahrens, called and came a day ahead of schedule. I HIGHLY recommend Choice Home Warranty. You won't be disappointed!

5 years ago

star star star star star

Judy McClain Woodstock, GA

l had been looking at different Warranty companies and was getting really disappointed. The sales pitch of most companies were unbelievable! Very pushy salesmen, no regard for my questions, and spoke so fast I could hardly understand what they were selling. I mean, they could have been selling used cars for the amount of money most were asking for a 3-year warranty. Then, a friend of mine suggested Choice. I filled out the form online and within minutes Troy W called me. Troy answered all of my questions and even gave me discounts on my age. He also told me that Choice has plenty of people to come to my house or I could pick someone I knew to do the job. I have that choice. I also have a right to cancel Choice Warranty whenever I want to. No contracts are required. Billing was very easy and we took care of it over the phone. What a beautiful man and what a great salesman. He was very professional and kind. He didn't act like he was in a hurry to sell me something. Troy wanted to make sure that I truly needed this warranty and got everything I needed at a price I could afford. Where are all the good salesmen these days? Must all be at Choice Home Warranty!

5 years ago

star star star star star

Della Jenkins Nampa, ID

I was checking my e-mail today & found the advertisement for Choice Home warranty. I had been thinking about having to repair some thing around my 20 some year old home. I decided to check them out. A very polite young man found my inquiry on the internet and called me. He was so informative that after a short conversation with him I decided quite quickly to sign up for the program he was offering. The cost was what I could afford & that was very important to me. I feel so much more secure for taking this step that I am sure will be needed in the near future. I couldn't afford to be without it. Thanks to the wonderful people that work for Choice Home Warranty. I can rest assured that necessary things will be taken care of if I need to do so. Thanks again for the person that helped me make this decision quickly.

6 years ago

star star star star star

Valerie LeMoine Glendale, AZ

I was very impressed with the way Choice Home Warranty handled my claim. I called them on a Wednesday and they had a servicemen here the very next day. He reached his hand out to greet me and introduced himself as Adam and went right to work on my garbage disposal, it was found to be beyond repair so he went ahead and replaced it with a new one right then and there. I paid Adam with a credit card for my service/house call fee. He thanked me and was out the door in less than 15-20 minutes. Was such a joy to work with a company that truly knows how to deliver great customer service ! Sincerely, Valerie LeMoine

6 years ago

star star star star star

Wilson White

On Monday, 9/10/18, I had service call for my dryer and the plumbing in the master. Both technicians called ahead like I was told - to tell me the approximate time each would arrive. The technician for the dryer did a thorough evaluation, answering all my questions as he went along. The plumber (and helper) looked at the bathroom sink in the master and did necessary adjustment so the water will now go out rapidly when I lift the rod. I am very satisfied with the politeness and professionalism of the technicians that Choice Home Warranty uses. I will speak favorfably of CHW when any of my friends ask about a warranty service for their appliances. WW Snellville, GA

6 years ago

star star star star star

Richard Trione Fairhope, AL

I am so impressed with how quickly, your Account Specialist, Rachel A, responded to my inquiry on your Website! She responded to my inquiry within 8 minutes! Also, Rachel impressed me as being the most professional and caring person whom I have ever had the pleasure to work with! She assisted me with changing the current warranty we have, with Old Republic, to Choice Home Warranty, along with starting a brand new policy on our Residence! Rachel took the time to carefully explain everything to me. She made sure that my wife and I completely understood the policy options. Rachel did not pressure us. In fact, she have us plenty of time to make a decision on with policy option we would decide on. We will certainly share this with our family and friends, and encourage them to contact Rachel A, to start a plan with Choice Home Warranty! Thank you so much! Sincerely, Richard "Ricky" Trione

6 years ago

star star star star star

Charles G. Colella Waterbury, CT

I was having a problem with my water heater. I called CHW and within hours , they set up an appointment with a tech to have it looked at. I was not happy with the appointment, but CHW included a phone number to the company that was having the tech come out. I called the company and they were gracious enough to send a tech out on Friday instead of the following Monday because I was told by the person I spoke with who had a problem like mine and it was no fun not having hot water. The Tech showed up at about 6PM. I gave him the money for the service call and within a hour or less my water heater was up and providing my household with refreshing hot water ( you don't know what you have until you no longer have it. A BIG THANK YOU to CHW. Sincerely Charles G. Colella,

6 years ago

star star star star star

Charles F Mervis Dayton, OH

Our Air Conditioner stopped working on Monday evening. I put in an on-line claim asking that someone could come soon because both my wife and I are elderly and have some health problems. Although the service repair man said he did not get the urgent request, he did come at noon yesterday (Tuesday). After investigating the problem, he determined that the fan motor and fan blade needed to be replaced as well as a capacitor and time-delay switch. Choice approved the repair. He took most of the unit to his shop to make sure that the fan a parts fit and were balanced properly. The job was completed by 4:30 in the afternoon, and my cost weas only the $60 service call charge. Thanks again, Choice Home Warranty!

6 years ago

star star star star star

Marsha Feick Granger, IA

I was contacted by Choice Home Warranty yesterday and spoke with agent Terry. He was very informative and explained the policy coverages and exclusions. He gave me a quote with the annual premiums and my options for payment. Throughout the entire conversation he was extremely polite, helpful and very pleasant. He is certainly an asset to your organization. Having been in sales ( I was an insurance agent for over 40 years) myself, I know how important it is to treat your client with respect and to answer questions that perhaps you might not think are important, but they are important to your client. Terry was certainly a perfect representative and answered all of my questions to my satisfaction. I had been considering a home warranty policy for some time and after speaking with this agent I did purchase the policy for an extended period when I realized I could actually "take the policy" with me if I moved to another house I purchased, or I could "transfer" the policy to the new buyer if I sold my home. Getting the policy just seemed like a win, win situation. If all customer service is as good as my experience with this agent I will indeed be a happy customer.

6 years ago

star star star star star

Peter D'Astoli Myrtle Beach, SC

I sent a review yesterday but I do not think it went through. I had the pleasant experience of purchasing a six year program and I did it because of the professional manner Mr. Jake R handled himself. He was a true Pro. All my questions were answered immediately and the man definitely knows the product he is selling. I was more than comfortable with him. Dealing with him also proved t be quick because of his knowledge. There wasn't any..."I'll have to put you on hold to get an answer." He knew the answer. I hope all your associates are as professional as Mr. R. If so, he is what makes your company number one. He should be recognized for his dedication to your Corporation!

7 years ago

star star_border star_border star_border star_border

Robert Strauss

This company assures you that they will repair the item or replace it if unable to fix but what they don’t tell you is what kind of replacement you get You get bottom line appliance for replacement and this last time the repair tech was set for 3 appointments and never showed Stay away from these people you are wasting your time and money

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Amanda Deane

I don’t like the small amount the warranty covers on a home purchased less than a year prior to 1st claim for HVAC system in 100 degree weather.

3 months ago

check_circle

Verified Customer

star star star star star_border

Janet Watkins Wynn

I dislike the high jump in the service charge. My service charge went from 45.00 to 75.00. Not reasonable.

3 months ago

check_circle

Verified Customer

star star star star star

Maurica

great company fixed my a/c quickly repairmen were good and knew what they were doing.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Regina

Co assigned damaged my floors no response fron choice resrted to my home insurance I am at a loss of 1000 arr not your compnies insured??!!

4 months ago

check_circle

Verified Customer

star star star star star

Marcia

We’ve had to make several calls for service and they are very prompt in sending a technician.

4 months ago

check_circle

Verified Customer

star star star star star

Barbara

the agent was very helpful with ensuring a repair person got out to my house on time.

4 months ago

check_circle

Verified Customer

star star star star star

Gifty

No complaints. They always have the provider contact you on time. They do an excellent job.

4 months ago

check_circle

Verified Customer

star star star star star

Rose

The things I want them to fix they never cover like my glass stove top that cracked

4 months ago

check_circle

Verified Customer

star star star star star

Señor Stout

The communication is great, They’re easy to work with and they find services quickly.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tony

I’ve had your service for years and the air-conditioning went out of my house and you would not cover any part of it. You are the worst company I’ve ever dealt with and I’m spreading the word everywhere I can.

4 months ago

check_circle

Verified Customer

star star star star star

Larry Champeau

Service was great, excellent repair tech who has obviously done it a long time. Good job!

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

La'shawn Kelley

I’m very dissatisfied with company. I recently put a work order in and was not helped at all. I had to pay out of pocket for my own services to be met. So I wasn’t rushing to pay my monthly service.

4 months ago

check_circle

Verified Customer

star star star star star

Shamar Reich

Needed air conditioner repaired. Service was quick and professional. Only cost my copay.

4 months ago

check_circle

Verified Customer

star star star star star

Lokendar Singh

Ease of making a booking when something goes bad. They quickly took care of things.

4 months ago

check_circle

Verified Customer

star star star star star

robert burns

The technician, Israel, from IDan was fantastic. No issues with Choice on this instant.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Pat Snyder

I have to pay to have my water heater replaced. I dont have that money, so my water heater is still leaking all over my basement.

4 months ago

check_circle

Verified Customer

star star star star star_border

richard balderson

Service was good but it took almost a month to before I received a ck to purchase a new refrigerator

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dennis Postel

Not happy with this service it took to goddam long to fix my ac unit six goddam days with out ac that’s not exceptale. I think u should give a three month refund that would be great so get moving forward on my request.

4 months ago

check_circle

Verified Customer

star star star star star

Linda

So far, we have had great service people come to our house to fix our appliances.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Edward

#1 Some of the technicians that came to my home #2 The amount awarded for replacement items #3 The amout provided to purchase replacement item

4 months ago

check_circle

Verified Customer

star star star star star

Mema

Appointment was scheduled promptly. Repair man was prompt and efficient and knowledgeable.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael

Broken tankless water heater. On 2nd week without hot water. Still don't have technician who can fix or even identify problem. Starting to feel like the $1300 spent on a multiyear warranty was a waste of money.

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Jeff

Our Refrigerator went out 3 weeks before they got someone to come and look at it. They Need to hire more technicians to take care of there customers who pay for the service.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Shapiro

They failed to honor their word and pay me for a claim on a dishwasher and now say the claim is closed. They owe me $270 which wasn’t even half the cost of a dishwasher with installation.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brad Stark

Choice home warranty denies every claim. On the rare occasion when they do pay a claim they give you a Lowes Gift card for half the value you need to replace the item. I do not recommend

4 months ago

check_circle

Verified Customer

star star star star star

Thomas Abbate

Always had Great outcomes with you. This time with the a.c. Repair was not good it happens

4 months ago

check_circle

Verified Customer

star star star star star

NGV 12

Ease of scheduling appointment needs to be user friendly the service people have been excellent

4 months ago

Choice Home Warranty Reviews