Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Pam

Choice set me up with a company that would help me with the problem. And the gentleman they sent was kind, concerned with my problem and explain the problem.

10 months ago

check_circle

Verified Customer

star star star star star

Jose

They take care of claims pretty quick and keep you informed about the contractor chosen for the job, the problem is usually taken care of satisfactory

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Lidia Nua, AS

I had a frustrating experience with Home Choice Warranty. Their response was slow, and they initially denied coverage for my furnace despite cracks found by a reputable service. While the claims process is quick and easy, the quality of their service providers seems lacking, leading to repeated issues. Overall, I'm disappointed.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Farzaneh Nua, AS

I submitted my claim and it took a few days for a technician to reach out. However, the coverage isn't comprehensive, and the technician took a long time to address my issue without any follow-up. Overall, the service could use significant improvement.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously Nua, AS

I've had mixed experiences with service. Sometimes it takes a while to get help, especially with big companies that book from far away, leading to long wait times. Local services are much quicker. However, I've encountered unprofessional technicians, which can be frustrating. Overall, it's hit or miss, so choose wisely.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Rosette Nua, AS

I had a good experience using the warranty for my refrigerator; the technician was quick and competent. However, my experience with the electric range was frustrating, as it took weeks without resolution. Overall, while some repairs went smoothly, others have left me disappointed.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Barry Nua, AS

I had some issues with customer support regarding my washer, as they struggled to find parts. Eventually, they provided me with a store credit, which was insufficient for my needs. However, the service for my oven repair was excellent. The technician was prompt and resolved the mix-up efficiently, completing the job satisfactorily.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously Nua, AS

I had a mixed experience with the service. The first time, they quickly fixed my kitchen faucet, which was great. However, my electric range issue took much longer to resolve and remains unfixed after weeks. While the warranty support was satisfactory, the overall service could improve.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Lyris R. Peak Omaha, NE

I had mixed experiences with the service. Sometimes, claims didn't go through, which was frustrating. However, my last online claim was handled well and resolved satisfactorily. Additionally, we've had issues with our air conditioning recently, but I feel like my concerns are being addressed.

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Gregory Nua, AS

I had a frustrating experience with customer support. My service requests went unanswered, and I was told they weren't covered, which was confusing. After a plumbing issue, the repair was done well, but they left a hole in my wall and refused to repair it. This has happened multiple times, and it seems they don't consider the full scope of the repairs needed. Overall, I'm disappointed with the service.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously Nua, AS

I've had mixed experiences with my warranty. While most claims have been covered, there was a frustrating instance where my HVAC system was denied due to cleaning issues, despite its wear. Additionally, a plumbing issue led to unsatisfactory options, forcing me to cancel and restart the process. Overall, it's been a bit of a hassle.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Fred Nua, AS

Had a frustrating experience with my refrigerator repair. Multiple technicians came, some struggled with communication and didn't resolve the issue. While other services like light fixtures and plumbing were great, the refrigerator situation was a huge disappointment. I renewed my warranty, hoping for better service next time.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Donna Nua, AS

I've had a frustrating experience with the service. It takes far too long to get a technician to my location despite paying for the service regularly. Recently, I had to use a warranty for my old stove, but the compensation was disappointingly low compared to the cost of a new one, leaving me with a significant out-of-pocket expense.

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Douglas Nua, AS

I had a good experience with my refrigerator repair; they handled it promptly. However, my plumbing issue was a nightmare. The technician barely looked at the problem before leaving for vacation, claiming it was tampered with, which was untrue. Choice Warranty refused to cover the repair, forcing me to pay out of pocket for another company. Disappointed!

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Sandra Nua, AS

I've had mixed experiences. Most of the time, the service is good, and they are friendly and helpful, although communication can be a challenge due to language barriers. I recently had a shower issue, and they responded promptly to fix it, which I appreciated. However, I don't have the time to engage in lengthy discussions or follow-ups.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Lewis Nua, AS

I've experienced significant delays in getting technicians for my service requests, which is frustrating given my consistent payments. Additionally, when I had to use my warranty for a new stove, I was disappointed with the compensation offered, as it barely covered the cost of a new appliance. Overall, the service has not met my expectations.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously Nua, AS

I found the service frustrating. The plumbing issue was not addressed properly, and the options provided didn't meet my needs, leading to a cancellation and a complete redo. Additionally, the repair team failed to communicate their arrival time, which added to the inconvenience. Overall, my experience was disappointing.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Jodie Nua, AS

I had mixed experiences with Choice. While they handled my refrigerator issue well and quickly provided funds for a replacement, my water heater problem was frustrating. It took days without hot water, and despite multiple calls, I received little follow-up. Overall, inconsistent service left me disappointed.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Theal

Real estate person indicated this warranty service, however on my reclaim with plumbing I need updates on the repair. BNE sent the master plumbing service out. Plus the piping was not repaired but a sealant applied to the leak. My claim # 308086894. I Need Further investigation on WHY?

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Clara

star star_border star_border star_border star_border i bought 6 year coverage. $2700.00. my dishwasher that cost 700.00 plus 186.00 to install. when jake sold me this coverage he told me that if something happened to my appliances, you would repair of replace that appliance, with only a 75.00 fee for the cost of the technician...... well, that is not what happened. you only promised to mail me a check for $358.00. I CANNOT REPLACE MY DISHWASHER FOR THAT. and it could have been repaired at $499.00 (or soething like that) and you held steadfast on only $358.00. i cannot replace my high-end dishwasher for that 358.00. if you could find me one at that price and have it delivered to my house i would appreciate that . ANYWAY, I AM NOT SATISFIED WITH THE RESPONSE I GOT FROM YOUR COMPANY. WHENTHIS WAS SOLD TO ME, JAKE TOLD ME...... THAT Y OU WOULD REPAIR OR GIVE ME A NEW APPLIANCE. I AM NOT HAPPY ABOUT THIS. AND....................... I HAVE NOT EVEN RECEIVED THE CHECK YET. I WOULD GREATLY APPRECIATE IT IF YOU WOULD REPLACE MY DISHWASHER WITH ONE VERY SIMILAR TO MINE. I AM NOT SATISFIED WITH CHOICE AT ALL. AND I WILL TELL ANYONE WHO I THINKING OF GETTING CHOICE....................................DON'T DO IT CLARA BERNADTi bought 6 year coverage. $2700.00. my dishwasher that cost 700.00 plus 186.00 to install. when jake sold me this coverage he told me that if something happened to my appliances, you would repair of replace that appliance, with only a 75.00 fee for the cost of the technician...... well, that is not what happened. you only promised to mail me a check for $358.00. I CANNOT REPLACE MY DISHWASHER FOR THAT. and it could have been repaired at $499.00 (or soething like that) and you held steadfast on only $358.00. i cannot replace my high-end dishwasher for that 358.00. if you could find me one at that price and have it delivered to my house i would appreciate that . ANYWAY, I AM NOT SATISFIED WITH THE RESPONSE I GOT FROM YOUR COMPANY. WHENTHIS WAS SOLD TO ME, JAKE TOLD ME...... THAT Y OU WOULD REPAIR OR GIVE ME A NEW APPLIANCE. I AM NOT HAPPY ABOUT THIS. AND....................... I HAVE NOT EVEN RECEIVED THE CHECK YET. I WOULD GREATLY APPRECIATE IT IF YOU WOULD REPLACE MY DISHWASHER WITH ONE VERY SIMILAR TO MINE. I AM NOT SATISFIED WITH CHOICE AT ALL. AND I WILL TELL ANYONE WHO I THINKING OF GETTING CHOICE....................................DON'T DO IT CLARA

11 months ago Edited December 9, 2025

check_circle

Verified Customer

star star star star star_border

Wayne

Ive put a claim in abput my toilet runnung plumer came did not fix the problem i called again got no repponce I fixed the toilet -and I was still charged???? Still never heard back from CHOICE HOME WARRENTY???

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Perry

I was very happy at first because they contacted me set up an appointment and he showed up and I was tickled to death with the time that it took. However, he said he would have to order parts which he did and said he’d be back once he got the parts in. Well, now it’s been 234 weeks. I don’t even know how long it was and he’s never showed up. We’ve never got a call and we don’t know anything about our refrigerator so y’all have Only to go up as far as to get a good rating for me.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Deanna

COMPLETE INCOMPETENCE FROM THE ISIORTS I SPOKE WITH YESTERDAY,. ONE CLAIMED SHE IS A SUPERVISOR. I TELL HER WHAT I NEEDED AND THIS BOZO SETS IT UP TO SEND THE SAME PLUMBER OUT THAT WAS HERE WEEKS AGO. HE WASNT A PROBLEM. HE TOLD ME WHO I NEEDED. YOUR IDIPT COMPANY CANT LOOK UP T SEE IF THIS COMPANY RECOMMENDED WITH THE EQUIPMENT TO DO THE JOB IS ON YOUR VENDOR LIST? DID REVLON 'S CHEMICALS GET IN YOUR WATER? BOTH OF YOU NEED TO GET JOBS ACROSS THE STREET PACKING SHIPMENTS FOR AMAZON. I SPENT 45 MINUTES ON THE PHONE WITH THIS IDIOT AND I GET A MESSAGE THAT I REQUESTED THIS VENDOR. UH NO I DIDNT. THE LOCKSMITH DIDNT SHOW UP AND I GET A BULLSHIT REPLY THETRE WERE "UNFORSEEN CIRCUMSTANCES: YEAH HE DIDNT SHOE EMAIL TEXT OR CALL TIL THE NEXT DAY= UNPROFESSIONAL AND UNRELIABLE, DIFFERENT FROM WHAT HIS WEBSITE SAYS AND HE USES A DIFFERENT NAME NOW THAN ON YOUR RECORDS. HE IS SO CLOSE HE COULD HAVE WALKED HERE IN 5 MINUTES. THE INCOMPETENCE OF ALL OF YOU IS UN BE LIEVABLE. YOU CANT PUNCH YOUR WAY OUT OF A WET PAPER BAG. THIS IS THE 2ND REQUEST IVE GOTTEN FROM YOU TO GIVE A REVIEW IN 2 DAYS. YOUVE SENT ME 4 OTHERS TOTAL WHEN THERE WERE 2 TO REVIEW. GENIUSES. YEAH BLAME IT ON SOFTWARE. KEEP IT UP, THE REVIEWS FROM ME WONT GET BETTER. And the green button says amazing instead of send? no, no youre not amazing, unless you mean amazingly stupid

11 months ago

check_circle

Verified Customer

star star star star star

Irma Alexander

The work is done pretty quickly and I like their choice of contractors. I have used choice home warranty a couple times and so far it’s helped me out tremendously.

11 months ago

check_circle

Verified Customer

star star star star star_border

William Dusenbery

The service person was able to solved all my problems. The only thing if there is something is my sink Farcett was leaking and he stop the leak and said he would order a new one and come back and install it

11 months ago

check_circle

Verified Customer

star star star star star

Maryanne Oxford

I like the representative that I spoke with when I paid my contract. And I have been very pleased with their performance and the technicians that were assigned.

11 months ago

check_circle

Verified Customer

star star star star star

Warren Young

Didn’t know anything about home warranties but am very pleased with Choice. Have used them twice with great results. Thank you Choice Home Warranty! Bruce

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Peter and Teresa D\'Asaro

The refrigerator finally got fixed Saturday November 29th. I had to call four times to get answers when would they show. Had to order part and when I called they said part was in. Sunday November 30th a code showed up so I called them today to ask them what does that mean is it safe. Refrigerator is working just need answer. Will call Choice Warranty tomorrow to see if I can get answer. I understand it’s was during the holidays it took 21 days without a refrigerator. I couldn’t have Thanksgiving at my house but although I’m thankful to have family.

11 months ago

check_circle

Verified Customer

star star star star star_border

Evelyn Crum

Needed to replace my existing warranty, had a bad experience and heard about choice by watching TV and online ads, just decided to try it. So far it's done what I needed when I needed it.

11 months ago

check_circle

Verified Customer

star star star star star

Sandra Locklin

Choice Home Warranty gets things done quickly. They are very thorough and have great service. I would recommend Choice Home Warranty with 5 out of 5 stars.

11 months ago

check_circle

Verified Customer

star star star star star

Tony Kurlan

Excellent turnaround time. Great knowledge on the part of the technician, who promptly diagnosed the problem and fixed the dishwasher during his initial visit.

11 months ago

check_circle

Verified Customer

star star star star star

Robert Beck

Choice sends reputable repairman. The service call price is reasonable. Usually all the parts are covered as well as any additional surface calls for the same issue.

11 months ago

check_circle

Verified Customer

star star star star star

Wanda

I like the fact that someone is always available to assist you with your questions regarding an item that needs servicing. They will address your concerns immediately .

11 months ago

check_circle

Verified Customer

star star star star star_border

Jerry

Price continued to increase yearly plus the deductible also increased yearly. Do know company doesn't have much of a choice about those increases due to what happened with the economy over the last 5 years.

11 months ago

check_circle

Verified Customer

star star star star star

Robert

Choice Home Warranty has great customer service. We had an issue with a contractor that was resolved in one day to our complete satisfaction. Thanks so much!

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Tim

Choice needs to work on approving claims with contractors, if contractors cannot contact anyone then tge claim cannot move forward. Also, tge customer must take another day off once approved work has been granted. To big of hassle for contractors to take a work order.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carla

I thought they were a good company. But I am finding out that every time I call in a repair, it is never covered. My last call, I paid my copay and they declined the repair and never gave me the option to get it fixed. I had to call another company, and paid $125. If my copay would have been counted, I would only have paid an additional $60. I still for the life for me can’t understand why it wasn’t covered. The pump on my A/C wasn’t covered either along with a couple other repairs I have had to pay out of pocket. I suggest you keep your money and put it in savings, instead of using CHOICE!!!

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John

I didn’t choose Choice. It was included in my closing. Regional guy (Dave in St Louis) was extremely helpful. Home office assistance was from people that could only speak broken English. They hooked me up with a guy named Ken to see what the problem was with my water softener. He did come out and determined it was shot and needed replacing. I paid him the mandatory $75 service fee. Company arranged for him to come back and replace the filter. He never showed up. D I texted him and he responded he got tied up and would call me. Next day came and went, no call. So I called and texted him and he ignored my attempts to reach out. The company did say that they would send me $500 and I could make my own arrangements, which I did. Still waiting on the check. We’ll see if I get it.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Jasmin

I would give you five stars if the plumbing company you guys used was decent. Plumbers electricians and beyond came to my home and did an awful job. Left an open wall with a leaking pipe. I had to hire someone on my own to come correct what these plumbers did. you should really consider changing your contract with the plumbing company you have now. If you need more information, I will be happy to discuss with you.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandra

Prompt to accept claims and receive initial fee. Relatively quick to setup appointments. On the first claim, the assigned company changed suddenly. The technician was great even when the wrong appliance was ordered. On the second claim, the technician seemed a bit lost at what to do and didn't troubleshoot the whole problem. CHW offered a RIDICULOUS amount to replace part of the appliance with one specific vendor that doesn't carry it at all. Moreover, I don't even know who to redeem their ridiculous credit with that vendor. Unable to communicate to decision-making personnel. Customer service limited to few options and hardly helpful. Regret buying a 3-year plan!

11 months ago

check_circle

Verified Customer

star star star star star

William

I put in a claim on the electric oven and had a repairman called 2 days later, it took longer to repair but the service I got from Choice Home Warranty was great.

11 months ago Edited December 2, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra

Never buy Choice Home Warranty and Never use All City Appliance, Or Larry Nichols. It is a nightmare that doesn't end. I reported 2 claims Oct the 16th, One being simple that it only requires an ignitor for my counter top gas stove. They said they were sending a check for 433.00 to replace my stove. Still 34 days latter havent seen a dime. The second claim is for my washing machine. Same technician for both claims. Choice authorized The technician to repair my machine. 34 days latter we still have not spoke a word to this technician except through text. Only hearinf from him week before last saying, he has our parts. However he was going to Kansas, I contacted Choice home warranty about my claim. The tried twice to call him and also, text him. Tech said he would be here Tuesday November the 4th. No show, no call, no tech. I text him on Friday Nov 7th, asking if he was coming? He said I am on the schedule for Thursday Nov the13th between 11Am and 3Pm. He didn't even have the decency to call, text or send up a smoke signal. I left him a MESSAGE THAT i AM REPORTING HIM TO BETTER BUSINESS. Monday morning Nov 17th I spoke again with Choice Home warranty asking they send another technician. I told them that I need my machine fixed. They told me all they could do is reach out to the technician and would contact me within 24 hours. Here we go again.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Delight

WHAT IS GOING ON HERE. I AM VERY UPSET WITH THE WAY YOU ARE HANDLING MY CLAIM. THE KITCHEN FAUCET IS RUNNING SLOW/DRIZZLE AFTER YOU TURNED OFF THE WATER TO REPAIR MY BATHTUB FAUCET UPSTAIRS. YOU SHOULD CLEAN/BLOW OUT THE LINES HERE. THE ABOVE CLAIM IS FOR MY DOWNSTAIRS BATHROOM. THERE IS A LEAN UNDER THE SINK. SENTIEL PLUMBING TOOK PHOTOS AND SAID THERE IS 2 LEAKS---I PAID HIM $75.00 AND HE REPORTED THE CLAIM AND YOU SENT HIM AWAY WITHOUT ANY REPAIRS---NOW YOU HAVE ASSIGNED ANOTHER PLUMBER TO COME AND MAKE REPAIRS. THIS DOES NOT MAKE ANY SENSE AND I WANT THESE REPAIRS COMPLETED. IF I GO ON SOCIALMEDIA AND REPORT THE RUN-AROUND I AM GETTING WITHOUT RESOLUTION---IT WILL NOT LOOK GOOD FOR YOU . I HAVE BEEN A LONGTIME CUSTOMER AND I STILL HAVE A LONG TIME CONTRACT. I DESERVE BETTER TREATMENT THAN THIS. HAVE A SUPERVISOR CONTACT ME AND LET'S GET THIS PROBLEM RESOLVED. DELIGHT FLANAGAN

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Jermaine

They cannot seem to find a reputable company to fix our refrigerator ice maker. They’ve sent the same company out 3 times already and will be sending them a 4th time. We had to call twice to finally get the 4th appointment.

11 months ago

check_circle

Verified Customer

star star star star star_border

Lizette

I have to work with it as I trusted what it said they will do. I have had to use it twice since buying and had some set backs with communication issues but things got settled and work was completed

11 months ago

check_circle

Verified Customer

star star star star star_border

Bradley Jackson

Very good experience. The only problem that I experienced involved too many individuals trying to connect with me for contract renewal. It was bothersome amd annoying. I would have appreciated fewer call s and texts.!

11 months ago

check_circle

Verified Customer

star star star star star

Jamis Jackson

They have been great all across the board for me and my clients. Excellent customer services and great coverages. They are also very smooth and quick when it comes to claims!

11 months ago

check_circle

Verified Customer

star star star star star

Ronald Baker

They responded the same day to the request and determined the response within twenty four hours as well as processing the refund for an item that could not be repaired.

11 months ago

check_circle

Verified Customer

star star star star star

Evangeline Herrin

So far so good. All contractors are very competent, except for one who made us wait almost 3 weeks for refrigerator repair. Other than that very good!

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Carlos Morris

I was told it was a good company, but I am having issues getting my microwave fixed. I have not been offered enough money to replace or fix my microwave and they are making me find a a replacement, what a hassle. Still waiting to find out how to resolve my problem.

11 months ago

Choice Home Warranty Reviews