Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Pat And Kim Hot Springs Village, AR

I've used my warranty two to three times, once for re-keying doors in my house it took too long for Choice to arrange a technician, so I just did it myself. The second time was an air condition repair and Choice responded very well.

4 years ago

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Verified Customer

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Stephone North Las Vegas, NV

I needed to use the warranty from my AC unit because it quit working and it was easy to put the claim in it. The technician got with me and followed up the next day. They've met my expectations.

4 years ago

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Verified Customer

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Eileen El Paso, TX

I used Choice for the springs on the garage door that broke and they had somebody out here within a day. The guy was great, it took a while to get parts but the guy was great.

4 years ago

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Verified Customer

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Robert Yorktown, VA

I had an exterior faucet that was leaking and they said because it was outside the home they didn't covere it. I had a heating and air conditioning unit not working and we had to delay the maintenance person coming to the house because my son has Covid but he never called back. We had a problem with our heating and air conditioning unit and the gentlemen came out and corrected the problem immediately.Two of the three things we turned in recently have not been repaired, but the one that has been repaired was done done well.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

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Ruffin Tucson, AZ

They're very very good about getting somebody to look at the the problem. The last time I used the warranty we had a stopped up kitchen sink they were very on time as far as the time frames they were told that was probably going to be here, they came in they got the clog out in about fifteen to twenty minutes and cleaned up the place and did a great job but I forget who the plumbing company was. They're pretty sticky about some things and about 25 percent of the time they end up not fixing the problem.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 16th, 2021

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Verified Customer

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Ahmad Richmond, TX

Sometimes I need some urgent help with my AC and I couldn't get it on time, actually I have to wait longer time to be helped for the AC which is urgent for me. Choice Home Warranty has some contractors that they send that are not helping they are not providing good services and they are not professional enough. I used it a couple of times for AC services but what happened is I couldn't get it in time and I have to wait like a week or so to get my AC service repaired and it was very critical time so I suffered until I got the service.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

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Verified Customer

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Paul Yuma, AZ

I am very happy I've chosen Choice. They're very helpful and there's no problem. I got a hold of somebody yesterday and they're fixing my sink, my kitchen sink is not draining and they're supposed to be here very soon.

4 years ago

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Verified Customer

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Anonymous Matthews, NC

The one time that I called and I waited two days before somebody got back with me and then it was a couple more days before the contractor got back with me and when he finally did get here it and it ended up being something very minor. It was just very simple Ionce they finally got in touch with me so they sent somebody and it was easy.

4 years ago

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Verified Customer

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Tess

They were really quick getting people out here to fix our issue and they don't leave you like for weeks or anything. Our hot water heater we noticed it was leaking rusty water and so we called them in and ended up that it had rusted out we didn't realize it until it was leaking and that had happened so they came out and fixed it. The only thing is that we did have to pay three seventy five and I didn't think we have to pay anything but the seventy five fee so that's the only thing that threw me off, but they were quick to get it fixed.

4 years ago Edited November 15, 2021

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Verified Customer

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Christopher Hemingway, SC

For me it is a great value. They are customer friendly. Every time I’ve called, they have been on the ball and got back to me and taken care of what I needed taken care of. They replace my AC unit.

4 years ago

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Verified Customer

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Tom Gainesville, GA

Choice gives me peace of mind. So far it has all been good. My air conditioning was replaced in two weeks from start to finish. They took care of it in a timely fashion. It is money well spent.

4 years ago

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Sherri Las Vegas, NV

The first conversation with the Customer service rep was non productive as the rep would not release the contractor's name so that he could be paid! I spent about a half an hour on the line waiting on a rep to be told I have received an email with information of the contractor and upon review of the email it only revealed the date and time of the service call and NOT who would be arriving to complete the serve to my stove, which BTW is still not repairedl

4 years ago Edited January 10, 2024

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Verified Customer

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Richard Naples, FL

I get frustrated when they don’t cover the three major appliances that cost me over a couple of thousand dollars. I had three times without the last year that things weren’t covered. The water heater and air conditioning were covered, as was the dishwasher. Sometimes they are great and other times things aren’t covered. The people who came are great.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Verified Customer

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Partha Charlotte, NC

The price is competitive for the market. They have addressed my issue promptly and replaced the light fixture that went out. It was completely burnt out. The service was prompt and complete. I am satisfied.

4 years ago

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Verified Customer

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dvg444 Tyler, TX

I got it for my son’s new home and the same for me. They get back to you quickly. I can’t contact them by phone but it works great online. I tried to fix my garage door several times and it kept falling apart so they sent someone out the next day. They send someone who is qualified.

4 years ago

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Verified Customer

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Lourene Tampa, FL

The technicians seem very qualified to serious problems. The price is reasonable. Customer service takes their time to talk to you. As soon as someone was available they sent someone for the air conditioning.

4 years ago

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Verified Customer

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Esma Little Falls, NJ

I would recommend them to everybody who owns a house. It is really nice. It is a really good company. It has done what was promised. When I call, they are nice and helpful. If they can’t fix it, they send a gift card.

4 years ago

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Verified Customer

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Fred Washington, DC

For a landlord like myself, they cover quite a few things I would want covered. It is a good company. The service people are always nice. I’ve used my warranty several times. Sometimes there are issues with the service provider.

4 years ago

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Verified Customer

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Suhail Rowlett, TX

I have had a great experience. The whole thing took less than 24 hours from the time I filed the report to it being fixed. I am happy with their quick response. I would recommend them to my friends based on my experience.

4 years ago

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Verified Customer

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GREG New Columbia, PA

Reported problem on friday had to wait till wednesday for service. Once it was serviced was fixed but needed return visit following day and has been working ever since. Service was good and technician was polite and thoughtful.

4 years ago

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Verified Customer

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V Magee Ponca City, OK

The technician was very knowledgeable but a second visit was not necessary. Had he taken the door off if the freezer he would have seen the ice build up on fan and could have completed the job the same day. I definitely would recommend Choice because they were prompt at sending someone out.

4 years ago

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Verified Customer

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Ken Bunney Azle, TX

They contacted a good company in a short period of time. Disappointed the work needed was not covered. I payed to have work done by the people sent out. Thought the $75.00 charged for coming out would be applied to service but it was not.

4 years ago

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Verified Customer

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John Speckman Harker Heights, TX

Once again, you've come thru with prompt, professional service. Three days from claim to technician visit. He promises 3 to 5 days to part arrival, and return visit for install within three days.

4 years ago Edited January 10, 2024

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Verified Customer

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Roland Lim Jr Danville, IL

The claim process is easy and straightforward. The service people they had is that they have assigned to my 2 service calls if a 2 service calls have been very professional and came quickly.

4 years ago

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Verified Customer

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Walker Albuquerque, NM

It is now almost the new year and I still have no word at all about my ice maker parts. I am paying about $15 a month for ice (In addition to my $65 service fee paid on 7 October. I would suggest that you just authorize a similar new refrigerator and let me get back to my normal routine instead of having to worry about running out of ice every week or so. It has now been almost 3 months and I'm not pleased with your service. Thinking about calling on the BBB and letting them know what's going on. I am well aware of the BS put out about shipping delays in west coast ports of Oakland and Long Beach. I doubt if that is what is holding up a simple replacement order.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

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Verified Customer

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Michael C Koch Rio Verde, AZ

covered items are excellent. They don't cover our fuse panel box because it is located on our wall outside. They do this in Arizona to conserve space. they indicated this was not covered. Had it been in my garage, no problem. other than that it is pretty good.

4 years ago

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Verified Customer

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Jan Seidler Youngstown, OH

The company Choice uses is over 60 miles away. Our furnace stopped in the middle of winter and it took them a week to come and look at the problem,, just to say they did not have the part and had to order it.. They scheduled an appointment but did not show up and never called to say they we not coming. Once they did come they did fix the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

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Verified Customer

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Rita Sims Moundville, AL

I've had several appointments for issues dealing with warranty. I had to call for them to find another company because they didn't show. Tried to call these businesses and verify appointment but they never called me back. Had to notify Choice for another business.

4 years ago

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Verified Customer

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Sachin Kumar Kendall Park, NJ

So far so good. Had 1 claim and they approved right away. For emergency services, they may not be the best as the vendor assigned by Choice simply doesn't show up before a week.

4 years ago

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Verified Customer

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Robert Schott Danville, KY

I find them cumbersome. My first claim was a cracked stove top. I paid the $85 service charge for tech. The claim was denied. My 2nd claim was about my clothes dryer. I paid the $85 for the tech's first visit. He reported it was not a dryer problem, but rather an electrical one. As I had a broken bathroom ceiling fan, I added that to my next claim. I paid the $85 fee for the electrician. I've now spent $250 in service fees. I received an auto message indicating that my claim was approved and the time had been scheduled for the electrician to return and fix the problem and oh, I had to pay him another $85 service fee. At this point, I contacted Choice to ask why? They confirmed what I suspected - there would be no charge for the second visit. As I initially indicated, cumbersome at best.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Bob Gabor Fortville, IN

We had an oven problem‚Äîpreheat times and noisy. Choice sent out a tech who analyzed the issue, and Choice approved the repair‚Äîup to there it would be a 5-star rating. I then received a series (5) of appointments for the repair date‚Äî

4 years ago

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Verified Customer

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JOSEPH GONZALEZ Floral Park, NY

Two months ago I got a bill from Florida Power and Light for four times what I normally per per month. I was problem. If the first technician would have done his job the first time all would have been corrected. I was told by the person watching him that he did very little. The company which you hire has to be more conscious when they provide service. I will remember this when its time to renew my contract. told that I was using power at the unit. I found it hard to believe since the only thing in service was the air conditioner and two lamps on timers. I contacted Choice to send a serviceman to check. One showed up and stated that the A/C was in working order. However, FPL indicated I was still drawing power. I asked that FPL to send someone to check the meteor. They came and said the thermostat was in working order, the A/C was working but not putting out cool air, that was the probablem

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 27th, 2021

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Verified Customer

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Ruth James Fort Worth, TX

It was excellent until the last visit. A faucet installed about 2 years ago had the handle break off. The repairman determined it was under warranty. He said for me to buy a new warranty and Choice would reimburse me $70. I sent Choice copies of the receipt from Lowes but have never received the $70' Until this happened everything had been great. Very disappointing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

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Verified Customer

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Donna Bethalto, IL

I was sold on them because they told me if they couldn’t fix it, they would replace it but they haven’t come through on that original statement. We have used the warranty many times but when the furnace went out, they came and couldn’t fix it and they didn’t replace it because of rust. Nobody had talked to me about rust. They did the same thing for my water heater and air conditioner. I have been disappointed so many times. I was happy when they fixed my stove and dishwasher but I had to wait a month for my washer to get repaired because the repairman did not flip a switch for the new part so I had to have another repairman out six months later which cost me another sixty dollars.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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Anonymous Tenafly, NJ

I’ve been very pleased with the technicians they have sent. They have been knowledgeable. With covid some things took some time but the process is fine. It is a wonderful guarantee. I was very happy when my microwave was replaced almost to the cost of the new one when there were no parts for my old one.

4 years ago

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Verified Customer

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Felicia Dallas, TX

My washing machine broke so I had to use the warranty. The service was good. The person that came was good. The only thing was they didn’t give me a choice. They gave me a gift card to buy a new appliance but I didn’t have the choice where to buy it. They chose the store for me.

4 years ago

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Verified Customer

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Gary Kelsoe Greeneville, TN

Our first covered claim was for a refrigerator ice maker. we spent $260 in fees to unqualified repairmen ( one of the them was a roofing co. ). We ended up calling a local appliance repairman ourselves and paying $240 ourselves to fix it. We were, after much haggling with your customer service people, allowed $126. to cover our expense. It took your company 2 months of our time and trouble, when we able to resolve it ourselves in 30 minutes. Your company was not readily accepted by repairmen in this area ( one repairman that was dispatched by you, at our expense, properly identified the trouble but later declined to repair it. He stated 'Lack of payment by your company was the reason'. We were, at first, declined any reimbursement because we did not follow your protocols. At some point enough runaround is enough. We should not have do your job and pay you for it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

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Verified Customer

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terry v armstrong Harrisburg, NC

was total surprised and disappointed with Choice team member who was assigned to my claim dealing with cash out of my GE profile refrigerator. Made one offer of $700 for a unit that was high end product with a replacement cost of $3300 dollars. This representative refused to move claim to next level of management and stated that this was their (Choice) cost to replace the unit. I told her to purchase the unit at that cost and have it delivered and she immediately stated she could not do that but the no other offer would be made. Please not that I pointed out to her that the description of the unit she referenced was a basic entry level model and my unit was high end unit.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Verified Customer

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sandra jung

They are very responsive and quick to arrange for service.

4 years ago Edited January 10, 2024

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Verified Customer

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Neeta Mehta Ridgeland, MS

I contacted your company about a water leak which was considerable . The best option was to wait for 4-5 days. There was no consideration for the fact that water would be wasted in considerable amounts and what if this was damaging to the property. No effort was made by the personnel to even come to shut the main valve. Sometimes there is more to it than answering a phone.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

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Verified Customer

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Barbara Freeman

I've been dealing with a claim since 3/4/24 for a hot water heater repair that has been approved. After technician came out originally and paying the $75 service fee, I've been unabe to reach him after four attempts. Two weeks after he was here, he answered his phone and said he'd been busy and would call and set a time for the following week. Since then and four voice mails, he's not been back nor returned my calls. I have had two home warranties for two different properties (2nd home) and would have expected better customer service. Also, the warranties were paid up two years at a time for each home!!

4 years ago Edited April 8, 2024

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Verified Customer

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Jodi Franklin Pomona, NY

Water heater broke down had to replace the unit along with labor even though I have the plan that is suppose to repair or replace it I do not have the basic plan second respond had an issue with washer machine they sent someone out and not even a week later machine not working again and now I have to wait until the 21 for another repair person to come and attempt to repair it again what's the point and paying 52 dollars every month and 85 dollar service call when things are not even handled properly when they came to fix my ac I had to pay 1200 plus 350 for a part that wasn't covered with the warranty but that the whole purpose of having the total plan

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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Virginia Pasadena, TX

I had excellent customer service. We had to get the dishwasher replaced. We had a leak and he came in and replaced it. It was excellent timing, he readjusted the schedule for us so we were completely satisfied.

4 years ago

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Verified Customer

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Aretha Villa Rica, GA

We weren’t happy the last time we tried to use the warranty because or dishwasher was very noisy but they didn’t repair it because it was not completely broken. It doesn’t cover things for noise. Usually we really do get what we want done.

4 years ago

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Verified Customer

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Haneef Stone Mountain, GA

Every time I call, they take care me with the best people. The customer service is excellent. My dishwasher went out and they came a couple of days later. It wasn’t fixed so they came back.

4 years ago

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Verified Customer

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Ollivette Baton Rouge, LA

1st experience was timely (w/in 2 days, & repairman was prompt & professional. Last week, repairman to come for AC 3 days later… a no show. The reschedule couldn’t take me til 5 days later. I was out of AC for 8 days on hottest days of year in LA. Repairman, did do a great job…. Just the delay was unacceptable!

4 years ago Edited January 10, 2024

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Verified Customer

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Matthew Washington, MO

Customer support is pretty responsive to an increase in our claims so far. We have several times where we needed to use our warranty and we filed a claim online and they sent someone to come and fix it and pretty timely manner. Most cases we've had some issues but so far it's been taken care of the most part. One Issues that has been resolved has really only been partially resolved and the specialists that they sent out, although they've been nice and professional, the company has not backed up with the professionals have recommended and so we're having continuing issues with assistance that were under warranty. They send out really great professional people and then when the professionals make the recommendations on how to do the repairs and what's required Choice doesn't really approve what needs to be done so we end up just keep having to call for more more claims. They are very attentive, but the issues aren't really being addressed once and for all.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Verified Customer

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Deepak Mc Kinney, TX

The process is pretty easy when I file a claim. I had a claim that I have a mixed feelings about. It was regarding a microwave, so the technician came and he collected his deductible for the service costs at the time he came to service the house. Choice home warranty decided that it needed to be replaced but they only offered me an amount that is not the proper amount to replace. I was kinda disappointed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Verified Customer

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Tom Sullivans Island, SC

Two times in the last six months I’ve had to make a claim and everything has been taken care of and it had been excellent. Had a toilet overflow. They couldn’t fine anyone on a Saturday so they let me find someone and they approved it. They are on top of everything. I would like more human innovation. I have renewed my contact with Choice.

4 years ago

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Verified Customer

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Pearl San Antonio, TX

At this point I am not very happy with them. In the beginning it was pretty good. They came out and serviced my item that I needed taken care of. A couple of months back, I had a problem with my bathroom and they wouldn't repair it because it was only part of a whole unit. The other times they did the work they were supposed to. They just haven't replaced something.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 14th, 2021

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