Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Anthony Giordano Cleveland, OH

I submitted a claim that was accepted and scheduled for a week later with a 4 hour window. The day and time came and went with no communication at all and was not able to reach anyone at the tech nations number. When I asked to reschedule with someone who had a narrower window and that would schedule on a day I was available I was sent a technician with a 8 hour window and no one I was able to talk to so I cancelled and am living with the problem

3 years ago Edited January 10, 2024

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Karen Hicks Altamonte Springs, FL

Usually I have gotten a prompt response from them with a technician coming out to the house within 24 hours. My only problem is when a technician comes out and does not have all the tools they need to fix the problem that day and they have to come out again. This can be inconvenient.

3 years ago

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Walter Jachimek Punta Gorda, FL

My microwave has been broken since Dec. 24, 2021 I have had 2 repair men out both with parts waiting for 3 parts and still broken, now I am waiting for the 3rd visit with new parts. I had a appointment which they canceled because of Parts. I think the time for repair should warrant

3 years ago

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Harviel Colbert Van Buren, AR

I am amazed at the promptness of CHW Service, the Technician you sent was outstanding.... personable, knowledgeable, and honest - I would recommend him to all service calls.... Thank you, Harviel R. (Buster) C.....

3 years ago

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Star Benjamin Chesapeake, VA

I've only used Choice home warranty two times this far. Each time the service providers were very efficient, and thorough with the job at hand. I appreciate the professionalism on all ends.

3 years ago

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Verified Customer

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Bradley Halbach Montgomery, TX

Used them twice already. Once for my microwave and the 2nd time for my washer. Except for having to wait for parts on the microwave both experiences were excellent. Their technicians were polite and professional.

3 years ago

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Robert S Bodnar Pittsburgh, PA

We have had 2 experiences with Choice Home Warranty. (1) The first was a runny toilet, a leaky bathroom faucet, and a bathroom faucet that was sticking. It took CHW 3 visits over 3 weeks to fix the toilet, an "upcharge" of $65 was billed us to match one facet, and a very cheap model of faucet was installed for the other faucet. Very disappointing. Our second experience is happening now. Our washer stopped working. CHW said they wouldn't reapiar it, but offered us #343 toward a new washer in the form of Lowe's gift cards. We went to Lowe's & found that a comparable model would cost between $750-900 to buy. We have appealed their disappointing offer. In the meantime, we purchased another washer at another store. The appeal wisn't scheduled until next week. CHW is certainly not timelt in their response and we feel their offer was totally insuffient to meet the needs of the situation. cet, and a bathromm faucet that was sticking. It took CHW 3 trips to fix the runny toilet

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Willie b Jones jr Memphis, TN

Home choice send me a gift card for lowes 343. 00 customer service said it will take one month before I will receive the gift card one month is to long to wait for it so we when to Lowe's open up a account in my mind how to use to gift card my wife asking me every day have the card came yet so I receive the the card from my email to print out I don't have a printer so we went to show them my email Lowe's said I cannot use the gift card to pay credit card the plan I had in my use the gift card pay the balance in full cancel the lowes card now I will still pay the credit card off cancel my Lowes credit card now I got a Lowes gift card that I don't need this my second choice home warranty contract I used the 4 month plan deal contract

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Mark Feinstein Delray Beach, FL

Robert, the technician is very pleasant and experienced. He knew exactly how to repair the refrigerator. We are very appreciative of all his time and efforts to successfully complete the repairs.

3 years ago

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Barry Mclaughlin Bonita Springs, FL

Our washer could not be fixed. What I understood is that it would be replaced with a new one. Their initial offer made by the company was for about half of what was needed to buy a new machine, I was upset to say the least. They them came back with another offer which covered about 2/3rds of the cost. I`ve thought for the past three years I was in good hands, wrong, very dissapointing. For those 3 years, I`ve paid them over $1,400.00refer for me to replace the washer was for about half was f

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Mrs. Billete Ewa Beach, HI

Quick response to scheduling to fix my microwave and garage door. It was all done within two weeks not like other plans which I had to wait al ost a month just to schedule the job.

3 years ago

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Cyndi Schacher Chicago, IL

Going to him close canceled and I was never told and I was waiting for them there is a discrepancy between who says who canceled it I just know I didn't. Next there is so much fine print and you think people aren't going to see it but after they purchase you they do know that you got all sorts of qualifications.. I had a ice tray that snapped off and you refused to fix it because you said somebody broke it and went to get ice & it broke. Not from anything I did. It never worked right and it must be putting in an angle or something like that cause it just broke and you wouldn't pay for it . It's taking you too long to find repairman for me and there's more.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Lisa Flinton, PA

On December 10, we used our warranty because the furnace wasn't heating and we had a man come out the day after and the problem was solved. They do a great job. They were easy to talk to and gave us a really good deal.

3 years ago

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Annie And Sonny Saint Augustine, FL

After we bought the policy we found out there were a lot addendums that were not covered which was really frustrating. We have a lot of issues with our house and we thought these things would be covered but they are not. When the plumber came to evaluate an issue with a leaky faucet, our claim was denied. We have to go through extraordinary means to get approved. It is not easy like it was made out to be. I am not pleased I have to dispute every claim. They only help after we threaten to pull our contract. We really don't know what is covered. I feel like I got the wool pulled over my eyes. I got ripped off. Go with another company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Bhim DAHAL Fredericksburg, VA

Great company with fantastic employees. Competitive price, great coverage. I have had two claims recently and company 100% as they promised. Knowledgeable employees, outstanding customer service.

3 years ago

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Linda Baldwin Sun City West, AZ

Our kitchen faucet disconnected itself from the water supply line under the kitchen sink. We called Choice and they set up an appointment for two days later. My husband fixed it as best he could in the meantime. The plumber called and rescheduled for an earlier time. That was fine. He came and looked at the situation and said we needed a new faucet, but had to get approval from Choice to replace it. Then my husband was informed by telephone that it was going to cost us an extra $25.00 to replace the faucet with the same finish (brushed chrome) that we currently had. He agreed to pay that. When the plumber arrived, he installed the new faucet and told me the extra cost was $68.00. I paid it, but I looked up the cost of the faucet at Home Depot and found it costs $68.00. Also, in looking at our credit card statement it appears we paid $67.00 to the same plumbing company as a service call fee. Per our policy with Choice, that fee is supposed to be $65.00, not $67.00. So we paid for the entire cost of the faucet, plus a $67.00 service call. The faucet looks and works okay, but the flow of water is uneven and "splashes" the bottom of the sink. I think the aerator isn't working properly. All in all I found this experience unsatisfactory. I will not be renewing our Choice policy. Will go back to First American Home Warranty.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment.

Jan. 20th, 2022

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P Heideman Buffalo, MN

I was pleased with everything BUT I am still waiting for him to return and replace the insulation door strips which is imperative for the air seal!!!! I suspect I will have to reach out to the service company myself????? Concerned about the follow through to complete the job!!!!!

3 years ago

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Larry Brent jr Chicago, IL

I'm a new customer and property owner and Choice Home Warranty was very timely in their response to my issue and recommended sufficient tradesmen to address the issue. Again I am a new client and have only filed two claims thus far.

3 years ago

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Verified Customer

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Mariam Khan Charlotte, NC

I had a great experience with Choice warranty when in the peak of winter my hot water heater broke on me, awe! I was lucky to had Choice on my side, which replaced it with a new one in matter of days. Thank you Choice.

3 years ago

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Verified Customer

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Jessica Kansas City, MO

I like the convenience of claims online. The staff is always pleasant when I call them to voice the issue that I'm experiencing. I'm satisfied with the service. I get a technician out In timely fashion.

3 years ago

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Verified Customer

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Paul North Las Vegas, NV

Last time I used it was because my garbage disposal quit working and they followed up, the guy came out diagnosed it and actually had the part on hand so we changed it out. I'm good for the next five years so.

3 years ago

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Verified Customer

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Mariano M & Mary H Phoenix, AZ

They're doing a good job, I'm happy with them. Very positive. They were pretty good. I was really impress and satisfied with them. Pretty quick to answer my questions and get the repair guy out here.

3 years ago

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Wiliam Palm Bay, FL

Service has been good just the repair of technicians weren't good sometimes there's a little bit slow to get a service get the thing repaired but so far it's been tolerable. The service is adequate. Its sometimes a little slow from your repair people the company is been good giving out an appointment time.

3 years ago

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Dewayne Delray Beach, FL

They've been very helpful and courteous and that means a lot. I needed to use my warranty on my refrigerator ice maker and the guy called come out, the guy come out check it out and fixed the refrigerator icemaker which was very nice. The quality was very nice, very good.

3 years ago

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Verified Customer

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Donald Orange Park, FL

I needed some repair on my oven and it was done within two days and it was done with my satisfaction. Very positive. They're always dependable, they're always available to give advice, voicemail or electronics email whatever.

3 years ago

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Paul Avon, OH

I had a dishwasher break and after going through several different repair companies It's finally been replaced. I had several good experiences and maybe a couple that were a little more difficult. I've been a little disappointed on the total amount of coverage.

3 years ago

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Anonymous

We contacted Choice Warranty in July when our A/C went out. The technician they sent out replaced the control board and installed it incorrectly. When we turned on the furnace in November it wouldn't blow heat. Choice sent out a different company and the technician found that the previous company had incorrectly installed the control board not allowing the heater to work properly. Choice Warranty denied the furnace claim "we don't cover incorrectly installed parts". They graciously offered to pay half of my repair. We paid the technician to do a complete inspection of the system for our benefit. He found that the heat exchanger has an issue which makes the system unsafe to use due to high CO2 levels. Choice Warranty has denied this claim for a new system saying it is related to the control board claim. Why pay for a Warranty if they won't cover a malfunctioning furnace that has nothing to do with a control board. We DON'T RECOMMEND THIS COMPANY AT ALL! Now we are cold and have to find a way to pay for a new furnace on our dime.

3 years ago Edited January 10, 2024

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Bobby & Shawna Fort Worth, TX

Dishwasher went out I called, within a day or so they had a technician to come out and it was fixed within fifteen minutes. It was prompt. When I called they answered immediately. The price is very budget friendly

3 years ago

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Dennis Millstadt, IL

I've had poor response in the past. My most recent experience was better than before, this time the plumber showed up on time when he was supposed to. The couple other previous times I had I had people show up not do the work and then not come back but this time Johnson Builders did a good job. They don't include faucets.

3 years ago

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Anonymous Newburgh, IN

No complaints so far. I had something that was not working and the technician came out and he replaced an part. The second time they came was for my dish washer and again the specialist siad they have to replace a part and they were able to replace the part.

3 years ago

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Gail Evanston, IL

A real nice guy showed up, he was a real sweetie pie. He siad you need a new faucet, so he went to the store and bought us a new faucet and and then put in place and so I'm very happy with it.

3 years ago

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Joyce Heinz Saint Simons Island, GA

I live on a barrier island and own a custom built home with end appliances. It is more efficient for me to determine who in my area is competent to work on my units therefore it would help to make it easier s for me to do this. In my last issue I didn't even ask recompense for the service call because it was so little difference and not worth my time.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Cecily Silberman Miami, FL

The repair man (washing mach) was knowledgeable and efficient and professional and did an excellent job. Choice kept its word and had an extensive repair done on the machine which is now working perfectly.

3 years ago

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Verified Customer

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Judith Bohannon Knoxville, TN

I had a water heater issue, and they had a new heater installed at the recommendation of the service tech. It was very easy to deal with both Choice and the service provider, Plumb Rite. Excellent service!

3 years ago

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Diana Murray Ballston Spa, NY

I was very pleased with the service I received when my ceiling fan broke. I have COPD and need the air at night and they sent someone within in a couple of days and it was replaced the next day.

3 years ago

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Frank Taylor Whitakers, NC

i contacted choice and had a faulty heat pump. choice in turn they contracted the work to air axpress and heating. the work was accomplied asap. i recommend choice and air express and heating

3 years ago

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Rebecca Simms Edgewood, MD

For repairs the service is good. Response time is good. But if your appliance needs to be replaced, Choice Home Warranty falsely advertised that the will replace your appliance. They will pay you a fraction of the cost to replace your appliance and there is nothing you can do about it because of the fine print. Also I received a Lowes gift card that they would not accept.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Larry K Scotch Plains, NJ

Price is reasonable. They look for a pretty good vendor. There are others but they did a pretty decent job. It can be hard ot speak to a person but I have been satisfied with the final results

3 years ago

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Verified Customer

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Billy And Janet Seguin, TX

My dishwasher quit working and they someone out in three days. I had to wait for a part. The people were kind of busy. I would have liked someone out sooner but they are busy.

3 years ago

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Verified Customer

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Joe Leland, NC

Everything is done when it is needed done. I put in a work order for my dryer because it was making noise and two days later the part came and it was done. They are always taking care of my needs.

3 years ago

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Verified Customer

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Alice Westwego, LA

Really appreciated their excellent service. The first time I used it was with my dryer. They sent the money right away and it was fixed. The second time was for a plumbing issue.

3 years ago

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Verified Customer

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Iesha Dickinson, TX

Choice has the most inclusive package for a competitive price. We've had our house services two different times and both times we had responses within a day or two. They did their job well.

3 years ago

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Rodney Love Farmington, MI

The reason why Choice received a poor review is because of my last claim. I had an obvious issue with a leaking garbage disposal, and I could not use my sink. I followed the process by filling the claim and a service tech came out to diagnose the issue. I paid my deductible as agreed and the tech confirmed that the disposal needed to be replaced. He notified choice of what he had to do, and he said he has a replacement unit in his truck, and he can proceed right away. The issue that I have is the claim had to be reviewed before the repair could take place even though he was already on site and he could not proceed until everything was authorized. In the meantime, I could not use my sink and he could not wait and was dispatched to another job. This is beyond acceptable because this was something that should not have taken an extensive amount of time to approve especially, while he was already on-site. If this is going to be the course of action for every claim I am going to start searching for another company.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Verified Customer

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LaTonya Hickman Philadelphia, PA

My Tech Mr Henry T is great but what i paid for is not what Im suppose to receive. I was told the reason my boiler stopped working was that it wasnt cleaned. But it was regularly maintenance. Then i was told the boiler was too old and parts are hard to find and customer service said boiler wasnt covered

3 years ago

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Verified Customer

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Michaela J Muckenthaler Saint Louis, MO

I have a DW that needs repaired and the tech had come to find the items that are needed. I have waited over a week. The tech was supposed to come on the 20th. No show no phone call no anything. I called the office the next day. She was going to call me back and never did. I called the next day and she said she was waiting to hear from the parts company still no response back. The only reason I have given you a 3 is because I had gotten good service on another claim. I am very disappointed in my DW claim

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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KIMBERLY T MARTIN New Smyrna Beach, FL

I received prompt response to both service calls that we had to make for repairs needed for appliances and a/c unit. The technician was very good at communicating his arrival time and follow up when needed.

3 years ago

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Elaine Howard San Angelo, TX

We've had a good experience with the company. It's easy to contact them and to get service people out. The peace of mind, knowing someone is working to get help for me, is great.

3 years ago

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Verified Customer

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Cheryl Wheelwright

Rapid response from both Choice and the contractor that responded. Unlike the previous company who took 7 weeks to fix my oven, this company had my AC repaired within three days.

3 years ago Edited January 10, 2024

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Judy Calvin Huntsville, AL

Just because a dies when I said came out to fix my AC was broke and I told me what was going on very nice gentleman I'm like to very much I just wish you guys had where you can send a paper which governments don't come

3 years ago

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Verified Customer

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Norma Felton New Orleans, LA

The technician sent to repair my refrigerator/freezer was most professional and thorough. He came back several times and was not satisfied until the unit was up and running.

3 years ago

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