Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Debra Dunson Pomona, California

Choice Home Warranty (CHW) asked me for a review. So, here it is. In my opinion, CHW has denied covering a claim too many times. It doesn’t make sense to me to pay hundreds of dollars for the warranty per year, pay the $75 service appointment fee, then have to pay hundreds of dollars for the repair because CHW would not cover it. They use erroneous reasons not to cover claims. One recent example is, “It’s not due to normal wear and tear”. I don’t know how else a drain pipe under my 40+ year old house would get a crack in it. I certainly (as a disabled senior) did not crawl under my house and break it. So, I had to pay the $75 service fee for them to tell me I had to pay the plumber myself. Another example is an appliance was too expensive to repair (apparently) and CHW said it needed to be replaced instead. However, they did not replace it. They gave me “cash in lieu” and told me I had to replace it myself. However, the cash in lieu was about 1/4 of the actual cost of replacing the appliance. Again, why am I paying for a warranty when I can take that money, plus the $75 service fee, and put it towards replacing the appliance and save money in the process. When my warranty with CHW expires, I will not be renewing it and will just set that money aside to pay for the repairs/replacements myself. And save $75 (and a lot of headaches) in the process.

4 months ago

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Charles Ashwaubenon, Wisconsin

The technician arrived five minutes before the scheduled time. He explained thoroughly what was wrong. He was able to fix the issue in less than an hour. I would highly recommend him.

5 months ago

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Linda A Liljedahl Baton Rouge, Louisiana

I appreciated its price and value for most claims. However, when disagreement arose, I disliked its lack of communication, rationale and final adamant decisions. Also, while I approved of most of the independent contractors, the poorly ones were really lousy!

5 months ago

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Don Harris Hawthorne, California

The service tech arrived as promised and opened the stoppage. However he discovered more problems and gave me an estimate for $7500. Now I’m asking you to please review my policy to see if any of this is covered. I’m a 75 yr old senior living in a fixed income and can’t afford it but it really needs to be done. Thank you. Don H.

5 months ago

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Andria I. Surprise, Arizona

Choice is amazing, they have saved me thousands of dollars over the past 10 years. I've had them for multiple homes now. I always renew, and will always use them over other compnaies!

5 months ago

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gilley1970 jeffnpw1 Greenwood Village, Colorado

Doesn't seem to be a lot of flexibility with reimbursement claims when the home owner get the problem fixed. with out going through the proper channels. I know there have to be policies, just thinking a bit more consideration would be great.

5 months ago

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M Holliman McDonough, Georgia

Tony was very professional. He fixed the problem quickly and effortlessly . I appreciate Temp Catchers came out so quickly after speaking to me and following up afterwards. I would definitely use them again.

5 months ago

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Marie Damaska Phoenix, Arizona

I have had service from Choice Home Warranty. If you dont receive great service you can let Choice know and they will make it right. Thats what makes Choice so worth it. They always have your back!

5 months ago

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Suzanne Nielson Boise, Idaho

We were so pleased at how quickly Choice Home Warranty responded to our request for service. Our service provider was able to arrive in less than 22 hours, was friendly, personable, and well qualified. Great service.

5 months ago

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Ricky Dunbar Houston, Texas

I like Choice Home Warranty because they are professional. They are fast with appointments and they always keep you informed. I will recommend them to everybody. You will not be disappointed

5 months ago

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Ginny Planck Fagan Phoenix, Arizona

The installers, Ramee and Jager, were punctual, professional, efficient, informative, and easy to work with. The job was estimated to be 6 to 8 hours and they were done in 4! And it was done right!!!

5 months ago

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Robert Nagy Loxley, Alabama

Whoever initially reviews the4 claims do not do their due diligence when reviewing claims. They are denied because whoever reviews the request does not read the entire claim. When calling and finally getting an individual they advise that a review would be done after rebutting the disapproval then getting a response that is nonsensical. I have no alternative but to continue to use this company because I paid until 2029. That was a mistake.

5 months ago

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sylvia ostolaza Novato, California

I just signed up and this was my initial claim. First experience was great. Technician on time, appeared to be knowledgeable and professional. Fixed on first visit is always a relief

5 months ago

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April Samosky Vernon, Wisconsin

The messaging to me about my service was so delayed. I didn’t even get a notice a tech was assigned until I saw the temporary hold voided on my card which prompted me to go onto my account and see the appointment. Then had the tech not personally texted me I wouldn’t have known his timing at all. The email saying your tech is on the way happened after he left.

5 months ago

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David Trowbridge Nashville, Tennessee

I have only filed one claim. They found their approved service company and sent out an AC technician. Within 5 minutes he found the problem. t was a broken wire. After the wire was reattached the system came on right away. So far, I am pleased with the service the warranty covered.

5 months ago

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Carlos Mercado Chicago, Illinois

The two different contractors were excellent. My issue is that two different contractors have told me what the issue is and both times the claim was denied for what is actually needed. It’s a covered component but Choice Warranty wants them to “try” other repairs before approving what is actually needed. It has cost me two separate services charges and possibly a third if this repair attempt doesn’t work out. I paid my money up front for coverage. Choice Warranty should replace the part recommended and needed according to their contractors.

5 months ago

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Camille Ortiz Ashburn, Virginia

Putting in claim was easy. Service tech analyzed issue with washer CT and submitted his report. I received an email the next day stating I was eligible for a replacement. Highly recommend

5 months ago

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Barbara Jefferson New Orleans, Louisiana

The technician came within the time frame and was very professional. He explained the problem and stated that the garbage disposal needed to be replaced. The technician purchased the new disposal and installed it in a timely manner.

5 months ago

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Selpha Odero Boulder Creek, California

I was disappointed by CHW's refusal to pay for the cost of the electrical repair! According to the electrician CHW could only pay $70 and not the total cost of $215!!! I had to payt for the service fee plus the total cost of repair! They didn't even reimburse me for the $70!

5 months ago

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Verified Customer

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Linda Mahoney

Very responsive. Like the service. Gave it a 4 rating because when my oil fired hot water heater went it wasn’t covered and I was told when signing water heaters were covered.

8 months ago

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Verified Customer

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Deepak

Always respond to your messages However all the agents may not give you consistent solution , each one will present a solution that is not the one you heard before

9 months ago

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Verified Customer

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Jerry Gold

The review is more based on the undependable service of the service provider assigned to repair my refrigerator He missed one appointment and failed to let me know he was sick, and then no showed to more scheduled appointments, Tech was was very nice and when he finally showed up de the work quickly and to date seem refrigerator is working ok. Service provider was had to contact by phone or text. Good communication was disappointing.

9 months ago

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Verified Customer

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Andreas

Your sales person lied to me to get a sale. I was deceived into thinking you would get me service within two days or be there if there is a problem. Once you assigned my claim to Whirlpool, you immediately changed the claim to complete. Whirlpool sent a text but did not have a technician out for a week. After part was ordered and received, they still did not have a technician scheduled to install parts. As long you are selecting Whirlpool for appliance claims your customers are waiting at least two weeks to get service. Your online chat did not provide me any help. Please change this feedback rating to a zero. I did not put this word "Amazing!' in this block. That is very deceiving.

9 months ago

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Verified Customer

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Shirley

I kept seeing advertisements and their rates were affordable. They were very responsive and within a few days, my refrigerator/freezer was repaired and I am happy.

9 months ago

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Verified Customer

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Karen

Made a claim on my microwave on Jan. 20. A repairman was sent out on Jan.24 and he determined that the appliance needed a part that was not available and he would research to see if he could locate the part. As of Feb 5 I have had no communication from either Choice Home Warranty or the repairman.

9 months ago

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Verified Customer

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Al Aguilar

I really liked the initial service call, however, parts have been ordered and they have not arrived yet. The initial service call was 19 Jan 2026. The refrigerator is clean and empty. Having to use ice chests in the meantime...

9 months ago

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Verified Customer

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Milton Jones

I had a great experience with Choice Home Warranty. There was great customer service and solved the issue. Thank so much for being punctual and helpful.

9 months ago

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Verified Customer

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J

The service is slow, took three weeks to fix my plumbing issue. The reason it takes a little longer because the computer generates the schedule day and time instead of a person. You can call the professional but they’re so busy they go off the computer scheduling.

9 months ago

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Verified Customer

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Charlynn

The last transaction with Choice was not a pleasant experience with the first agent. I ended up asking for a supervisor. He said he could not transfer me and a supervisor would call me back. 3 days later I'm still waiting for that call. I call Choice again. The second agent I would give five stars. Company assigned to my plumbing issue could not accommodate the time frame. 5 hour leeway is a big gap. 1star. She suggested I be reassigned to another company. I need 2 call back Choice to get another company. This time I ask to be assigned to Airpro Master. I was assigned to them once before. 5 stars for Airpro.

9 months ago

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Verified Customer

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Francis

I’m disillusioned with Choice Home Warranty and will probably not renew later this year. They were unable to find any company in my area to repair my broken garage door. I had to find my own repair company and none of the ones I contacted would accept/work with Choice Home Warranty. In fact Precision garage doors doesn’t accept any home warranty companies

9 months ago

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Verified Customer

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Anthony Germinder

Still waiting for my permits that Urgent Drain never submitted since JANUARY 9 , 2026 MEAN while I can't put nothing back until the INSPECTORS come one plumber and the other inspector is electrical and you are asking me for a rateing .. this is upsetting for me , a big inconvenience!!!

9 months ago

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Verified Customer

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David lonetta Canales

Easy to open the ticket quick response. I had someone here at the house within a day and the repairs got approved. Everything worked exactly like it should.

9 months ago

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Verified Customer

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justin allen

I have been ok with Choice Warranty price wise. But their claim approval and denial is crazy. They are big to deny very rarely approve.. But the last time I used them at my rental property they were great...

9 months ago

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Verified Customer

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Matthew Chavez

The repair company that Choice Home Warranty chose to work on my job continues to order the wrong parts. The repair technician shows extreme incompetence. I am left without a washing machine for a month now. After the first mistake I think Choice Home Warranty should have just ordered a new washing machine. Instead I face what could potentially be 2 months without a washing machine. I have been with Choice Home Warranty for 10 years and have never seen experienced this kind of poor customer service. I am seriously thinking about going to another Insurance Provider. Shame on you guys! After repeatedly increasing premiums every 2 years!

9 months ago

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Verified Customer

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Manuel Crawford

I received a call from your company and I also have a friend and they really enjoyed and now I’m enjoying the service thank you for doing a really good job

9 months ago

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Verified Customer

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Nancy Wallace

After making a call when our dryer went out, got a call from the tech. He was here earlier then the time set. He fixed it in a short time and was extremely nice.

9 months ago

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Verified Customer

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Arthur

I was disappointed that the main water valve (not the street valve) was not covered by the warranty. I had to call a local plumber to get water turns back on because Choice couldn’t get to us for another week. That cost me an additional $160.00 on top of the $65.00 service call by the Choice plumber.

9 months ago

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Verified Customer

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Drucilla

We have had choice warranty for many years. They always send out the best repairman. They stand behind their word. We\nWouldn't have any other company

9 months ago

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Verified Customer

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Sheila

The company is easy to contact. Claims that I have put in have been taken care of within one or two weeks. Each service person has been professional and pleasant.

9 months ago

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Verified Customer

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Michael

Satisfied with the service, quick response from Choice team, and the repairs depend on the contractors Choice sends. Out of the two claims, one vendor was really good and prompt, other was average.

9 months ago

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Verified Customer

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Janet

I chose Choice because of the standing they had on several sites during my research. Unfortunately, I have had to do follow up on almost all claims with their customer service before a technician would arrive. Either the assigned company would not show up, call to confirm or both. Very disappointed and will not be renewing our contract!

9 months ago

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Verified Customer

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John

I have used other home warranty companies and they have not been helpful at all. Choice makes a difference in getting things done, their people aactually care.

9 months ago

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Verified Customer

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Oscar

Service was promptly assigned and acted upon. CHW recommended replacement. I couldn't replace at price offered. Out of pocket for roughly same money. I'm still waiting on check from CHW.

9 months ago

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Verified Customer

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Deb

Andrew did a good job figuring out what the problem was, and coming up with a solution. He was very professional and friendly ... I would recommend him to anyone.

9 months ago

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Verified Customer

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Samuel

You mean why I chose you? >AHS. This is not about the 3 stars. I'm disappointed that while the magnetron to fix the microwave was $237, you chose to "award" me $199 for me to buy a new microwave. And THEN -- that amount was reduced to $194.

9 months ago

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Verified Customer

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Jacqueline Meriwether

Almost always quick fast no problem dispatch. Excellent service with GE technician on dishwasher. Saved me the cost of a whole years Premium on the Choice Warranty.🙋‍♀️🥹

9 months ago

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Verified Customer

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Lucille

Many promises were made when I joined the Choice Home Warranty. They made me feel as though I would be treated fairly when in actuality they just wanted my money. I was convinced to join their company and it cost me $5,000+ which is suppose to cover me until 2027. I am sorry I extended myself for so long because the very first attempt I made to use them; I was denied. After that, everytime I use them, it cost me $85 and that's before any services were performed. It cost me over $200 for refrigerator repair and finally they sent me a voucher that wasn't even enough to cover the cost.

9 months ago

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Verified Customer

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Cathy

I like choice home warranty. They work hard to fix broken appliances. Iffen things aren't right they make it right. Customer service is wonderful.

9 months ago

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Verified Customer

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Bharat

Disappointed with the way my claim to fix toilet flush leak in to toilet. Inspite of requesting the tech from Capri Engineering, to replace the canister valve, the tech insisted and replace the inlet float valve in to the flush tank, which did not fix the issue. When I gave this info to Choice they asked Capri to send their tech. The Ownee, Mark whom I called said he will bring dye to test leakage, and cane without any thing. Asked me if I hv food color to use, which I did. It hv. He waited for 5 min and sad he does not see any leakage and made VERY RUDE remarks that I was nitpicking !!! I asked him how does he concncludevtgat without testing with the dye which he was to bring and test and told him that I hv no time to keep complaining if the issue was fixed. He apparently reported to Choice that the issue is fixed!!!? I complied to ur.Cust device, so I was sent a link to access and fix appointment with ur specialist. The specialist just would not take my word that the issue still persisted. Eventually I was frustrated and tried and fixed it my self. I can send you proofs of receipt of canister valve that I bought from Lowe’s and replaced myself, looking at a YouTube video!! Incurred $22 for the same in addition to waste of all my time pushing my claim. Very very disappointed and frustrated with the rude attitude of Capri Engg owner and your totally useless support!!! VEEY VERT VERY DISAPPOINTED!!! Wonder whether you would care to reimburse the cost of canister valve, if I send you the receipt from Lowe’s?

9 months ago

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Verified Customer

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Steven

Surprisingly quick and easy. Choice kept their word and the repair to the refrigerator (compressor) was done as soon as the part arrived at the local repair shop.

9 months ago

Choice Home Warranty Reviews