Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Carol Harrison City, PA

We recently moved into a condo which had an issue with the refrigerator icemaker not working. The previous owners contacted CHW to fix it but the repair person did not come out on a timely basis and could not fix the problem. He ordered a part which was supposed to fix the issue but the second repair person could not come out until after we moved in. He said a panel was burnt out and the refrigerator could not be fixed and would need to be replaced. We contacted CHW to replace it and they said they could not replace it at all and only offered $1500 although the refrigerator cost over $4000 to replace. I tried to contact a manager to assist us but was not able to get through to anyone after many attempts.

3 years ago

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Roger Barnes Wichita, KS

CN not talk to anyone who wants to know EVEN WANTS TO KNOW WHAT A MODEL NUMBER OR TYPE OF EQUIPMENT THEY ARE GOING TO WORK ON....POOR YOU SEND A TECHNICIAN OUT TO DO A JOB BLIND! Be considerate to those who make your service calls. Time is money for them. I have only great experience with technicians but your site needs to much more customer and Technician friendly.

3 years ago

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Verified Customer

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Zigirida N San Antonio, TX

I would highly recommend them. I had a dishwasher issue and within days I had someone there who fixed it on the spot with no problems and the company that was used was excellent. They've been very responsive.

3 years ago

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Michelle Henderson, NV

I would love to see a better, faster response to the problem. But other than that, the technicians that are showing up are good technicians. It took 3 days to get someone out when my toilet didn't stop running. Once they came out it was fixed and done. Overall, the experience is good.

3 years ago

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James

I'm in the process of applying and it's not getting done. I called it in and a guy came out and he ordered parts. I had to go buy the parts myself and they still won't come out. They said they would contact me in 24 hours. I've never heard back so I am kind of disappointed right now. They say they're going to do something, but I'm not seeing the results yet. Some claims have been denied, and some have broken after the repair.

3 years ago

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Anita Charlestin Bridgeport, CT

When you call, they're always there to answer you. They have very good customer service, they take their time to explain things and to talk to me. I appreciate that from them.

3 years ago

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Bert Trabuco Canyon, CA

I'm happy so far. It's a good deal. I had a leaky toilet filler mechanism. I placed a claim online and the repair person was assigned that. They came a couple days later than I would have expected. It got taken care of quickly enough. I'm just annoyed with the nonstop emails telling my to sign up for a warranty that I already have.

3 years ago

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Verified Customer

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Reginald

They've been convenient, and they have a twenty hour window to hear from your contractor. I've had no problems with them. Aside from one time when I needed to call in a second time for a technician, they reach out.

3 years ago

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Anonymous

I had my washing machine go out and they put in a new panel. And they said there were no problems. My water heater wasn't covered unless it was just a repair. It wasn't covered for the fact that it was old. They didn't cover my garage door opener. I don't mind having a warranty, but I want to see all those things written out. I don't want to call them to find out that it is not covered.

3 years ago

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Michele

I had to use my warranty for my air conditioner that had been giving me problems since the beginning of summer and I called twice for them to come out and send a technician. They stood behind their products and made sure that everything was right and everything was well.

3 years ago

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Shellie Tia Fredericksburg, VA

Recently I needed to repair my oven and refrigerators. And when the service technicians arrived, they arrived on time, they were courteous in both instances, but we ended up having to pay more for them to clean. When I call and actually speak to someone I don't have a favorable or positive experience. I have a better experience scheduling online.

3 years ago

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Verified Customer

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Kathy Fort Mitchell, AL

They are responsive and they are detailed in their explanation. It is impressive. I think the price can't be beat for the quality of service. The return on investment is well worth it for yourself and your property.

3 years ago

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Verified Customer

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Gwendalyn Rhome, TX

They have the best people that work for them. My last service technician was very professional, he was very caring, he was very considerate and he did a really great job and I'm really thankful.

3 years ago

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Michelle Scottsdale, AZ

I've just not had a good experience. My dryer was broken and it was over a week later that they got a someone out. I paid the $85 and a full week later I heard from them that they were going to replace the unit. They would pay $300.00 when it retails for three times that. After three conversations, they increased the amount because they said that the tech had listed it as a Maytag. It was significantly more expensive, but they said the amount will be in the form of a credit and will be available in four weeks. So ultimately for two months I'm without a dryer and the amount they will give me is only paying for a percentage of what it is going to cost in replacement.

3 years ago

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Verified Customer

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Roger Cedar Creek, TX

I have a water heater that's gone bad in my house. I have had trouble calling in, they replied to the e-mail saying that this company will be out between these hours. That was yesterday and the technicians never showed. They stood me up. They didn't call. The time frame was from 7 to 11. They didn't call me till 1:45, to let me know they weren't coming. They said, well, how about if we come at 6:00 PM? I said, that's way too late. I had to have a friend let them in. They looked at the heater and they didn't speak English. She only spoke Spanish while they were in the house and they they looked at it for like 30 seconds. They never touched it. They just walked out. And the one guy walked to the car. The other one who said nothing, typed out some information on his phone and it must have been a translator because you showed it to him and he said. We're going to go back to the company and we're going to contact them and we'll hopefully see you in about 3 days. I'm still waiting for them to come back.

3 years ago

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Verified Customer

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Michelle Troutman, NC

The last time I had to use my warranty, they came out right away. He was friendly, he got the part fixed immediately. It was a fabulous experience. The quality of service is kind of mixed. Sometimes it's amazing, sometimes it's not.

3 years ago

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Verified Customer

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Tallat Frisco, TX

I am very happy with them, they always took care of my problem. I never had any issue with that. And their rates are good. Their people are so friendly on customer care. I am very happy with them.

3 years ago

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Verified Customer

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Jennifer Huntersville, NC

It's just been very positive and people I've worked with have been professional. I've had to submit a claim twice on my furnace and I think they've responded well and in a timely manner.

3 years ago

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Verified Customer

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John Little Elm, TX

Within a day I had a response on when a contractor could arrive at my house and change out the parts that need to be fixed in my house. It's a great warranty company and it's worth the price.

3 years ago

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Verified Customer

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Corey Gilliland Cullman, AL

Excellent, professional and fast service unlike any home warranty service I had previously. Last home warranty company I had made me find my own technicians or wait weeks for a repair.

3 years ago

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Verified Customer

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Cora West Temple Hills, MD

My air conditioner was running the same time my heat was on. I knew I had a problem. I called the home warranty. And in less than a week, I was able to get a technician at my home. everything has been working every since.

3 years ago

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Dave Tarleton Island Heights, NJ

Had a Robles with an old forced hot air furnace. Need to be patient with the process it took a week to get the new part installed. To their credit they abided by the terms and I got my heat back for only the 65$ deductible. Was a 800 repair.

3 years ago

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Misty gray Athens, TN

Never had an issue until we moved to a new home. Since we have had nothing but crap service. Ac quit in summer took over a week to get a service repairman out,, he then had to return a second time to actually fix the issue he didn't fix on the first visit.. not to mention he was a pervert and sexually harassed me and i told CHW this and they still sent the same man back.Went 2 weeks without heat when the temps dropped before they sent someone out to fix that problem. This is the 3rd call this yr for an electrical problem the serviceman put a plate cover on the outlet and charged us the service fee and left. Issue is still ongoing.

3 years ago

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Ginger Allgire Saint Petersburg, FL

I have had 2 times within a few months of each other I needed to use my warranty. Both times my claims were handled. My dissatisfaction has more to do with lack of communication and in the case of our water heater, an excessive wait time. Also, in that case we had to pay for additional piping materials. We did get a huge upgrade on the WH since ours was no longer available. All in all I am thankful we have it; it has more than paid for itself. I just really wish there was much better communication.

3 years ago

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Verified Customer

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Robert Clemmons, NC

Recently we had no heat. It took four days to get a technician here and I realized it was close to a weekend, but it still took four days to get a technician here. And then he just looked at it and found the problem. They had to come back days later.

3 years ago

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Mary Aubrey, TX

They are not always real quick to respond. Choice sent someone out within four days for my refrigerator isssue, but I had to wait until the next week to get the part installed. When I contacted Choice back about it, they said the company said they didn't have an available installation date before then.

3 years ago

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Philip Seaford, NY

I had a leak in my toilet bowl and the repairman fixed it in one visit, very satisfactorily. The repairman was very friendly, very knowledgeable and I would recommend him again.

3 years ago

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Kenneth Hanover, PA

Better understanding from the Case Manager Sean W. A issue of uncertainty exist now b/c Case Manager Sean W was not willing to understand when the garbage disposal was replaced it damaged the dishwasher to unrepairable due the garbage disposal tech not connecting the dishwasher back to the garbage disposal correctly.

3 years ago Edited January 10, 2024

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Deb

The best professional subcontractor by far. No problem making a claim if it’s in your contract. This is my second home warranty company so far and I think I’ll keep Choice Home

3 years ago Edited June 7, 2024

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Verified Customer

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JEFFREY MALECKI Sunset Beach, NC

I have done claims online as well as phone call. It was very easy to issue a claim. The turnaround time for the contractor to reach out and schedule an appointment was done in 48 hours or less.

3 years ago Edited January 10, 2024

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Kathy Barnhill Lubbock, TX

I had a main line plumbing stoppage (roots from neighbor's tree; I don't have trees). Would have given 5 stars if able to get service first business day. They were thorough, professional, and completely cleared the blockage for me.

3 years ago

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Verified Customer

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Rajeev Pillai

I believe everyone should take a home warranty as it protects you from any potential issues which may arise. I have been with Choice home warranty for so many years and they have done a phenomenal service.

3 years ago Edited August 11, 2025

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Verified Customer

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Christopher K Rodney Orlando, FL

Choice Home Warranty is always quick to respond to any issue that may arise and have an technician out in a matter of a days. I feel very secure in knowing that my homes covered by a reliable company.

3 years ago

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Verified Customer

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Johnna Manning Catlettsburg, KY

My dishwasher is past 16 yrs old and the front panel went bad. It took a couple of weeks to get one, but the guy put it on and it works great. The only cost was the service charge. Was very pleased.

3 years ago

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Verified Customer

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Deborah Turner Chicago, IL

Although I have limited experience with using this company, so far the inspection & replacement of my washer has been an easy time. I did have to wait 3weeks for a voucher but that gave me time to research a replacement.

3 years ago

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Linda Higgs Hot Springs National Park, AR

Technician was great! Part back ordered, but now has arrived. First visit October 22. He called for appointment the day I was unavailable, and have not heard from him since. That being said, I still don't have a working dishwasher.

3 years ago

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Alicia Ault Prescott, AZ

I have had good customer service from choice warranty. The reason I didn't give a full five star rating is because often times, they are unable to find a service technician and I must use the option where I have to find a repair man and get reimbursed. Although the reimbursement occurs, it takes 30 days to get my money back.

3 years ago

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Shannka Edmonds Killeen, TX

When I signed up I was told that if the appliance ever had to be replaced it would be with the same model or the latest version. I'm still using my broken refrigerator cause one it wasn't fixed and 2 the funds they are offering for a newer refrigerator from Lowe's barley get a refrigerator had I known they would just give me whatever I would have went with a different warranty company very disappointed the gentleman sold me a dream

3 years ago

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Scott White Pine, TN

Biggest issue is that contrary to all of their advertising they do not pay the replacement cost. After you go through all the effort to file a claim, wait for the repairman, and then waste a day for the repair, you get the news that the repair will cost $xxx and warranty will pay approx half. Totally disappointing. Be honest and tell people that you only pay half. Your legalese buried on page 13 of your contract ruins any credibility that ever existed.

3 years ago

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celia Tucson, AZ

Quick response to sending technicians ... and all technicians have been really helpful and good. But if you have two things that go bad (oven, refrigerator) at the same time the fee is doubled. For one technician who handles both refrigerator and oven, it is billed as two visits though only one person shows up. Feels like that is a rip-off, and more can be done in this area. Working with someone on the phone is completely unsatisfying as the call center is outside of US and there is no context or support to get satisfactory answers.

3 years ago

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Randy & Debi Venice, FL

Whenever I call I get their attention and I get feedback. They are constantly checking on you to make sure everything's okay.My washing machine needed some work done on it and they came out said that they were gonna pay for it. They offered me the best deal on six different condos that I own.

3 years ago

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Cathy And Tom Wolfforth, TX

We had a couple issues and Choice was not able to help and I was a little disappointed. They wouldn't even listen to what the problem was. One issue was a range. When we first moved in, the range was inoperable. It was very unsafe. We called the warranty department on it. They sent a technician out. He agreed that it was really unsafe, but he said that he could not recommend it to be replaced, but that he could put in the notes that we wanted it replaced or do like a replacement value or something. I can't remember the exact wording but he said as long as the parts were available that would be what he would have to do. When I called Choice Warranty to talk to them about it, they said sorry, there's nothing we can do. The technician said that it would be fixed and that's all there is to it. And they said, we see your notes, and we saw that he said it was unsafe. We saw that you said it was unsafe, but it's fixable.

3 years ago

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Verified Customer

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Raymundo Oklahoma City, OK

My refrigerator went out, so put the claim online and was easy. Got an e-mail and a phone call for an appointment that was going to be set up with a local technician. They gave me the verdict that it needed to be replaced. The only downfall is that they said that it could take 15 to 30 days to get the gift cards to get a new refrigerator. Everything else was awesome.

3 years ago

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Detra District Heights, MD

The individuals that I've had the pleasure of interacting with were not as customer oriented or friendly as I would expect for a company that is supposedly providing warranty services for people's homes. I just did not think that the individuals who were assigned to my claim did the due diligence to research the actual home appliance that was in question and the money that they offered me to settle a replacement of the item was ridiculous. When you're talking about comparing one item to another, a stove top does not compare to a double wall oven. I'm trying to get out of my contract and get my money back because I paid for 3 years in advance.

3 years ago

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Verified Customer

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Dennis

I had the five year plan at my house myself and I had an oven that went bad or the burner went bad. They couldn't replace the burner so they ended up just replacing the oven itself.

3 years ago

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Verified Customer

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Sheila Gaithersburg, MD

I needed to use it for my bathroom. I really liked the provider they they sent. He called the day before, he called the morning of, came on time. Diagnosed and fixed the problem pretty quickly. Great.

3 years ago

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Verified Customer

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Nancy Greensboro, NC

I've never called without getting a pretty quick response. Sometimes it takes the service providers a little longer to get out here, but I've never had any problem getting through to Choice.

3 years ago

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Verified Customer

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William Arrasmith Melbourne, FL

I had two things break at the same time. Choice was fantastic through the whole process. Professional, fair, supportive, and got me going again quickly. Couldn't be happier!

3 years ago

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Jane Olmsted Mc Kinney, TX

They were easy to work with and quick to let me know the decision to let me purchase a new fridge/freezer. However waiting up to 30 days before I have my funds to do so is WAY to long. Lucky it's a garage fridge. I couldn't have gone 3 days without a main one!

3 years ago

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karen delucas Lake Worth, FL

Service was good, but I would prefer to speak to a person (that speaks english clearly) when I have a problem and need to describe the problem. The servicemen that have come to the house have been informative, clean, respectable and knowledgeable.

3 years ago

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