Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Dave Tarleton Island Heights, NJ

Had a Robles with an old forced hot air furnace. Need to be patient with the process it took a week to get the new part installed. To their credit they abided by the terms and I got my heat back for only the 65$ deductible. Was a 800 repair.

3 years ago

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Ginger Allgire Saint Petersburg, FL

I have had 2 times within a few months of each other I needed to use my warranty. Both times my claims were handled. My dissatisfaction has more to do with lack of communication and in the case of our water heater, an excessive wait time. Also, in that case we had to pay for additional piping materials. We did get a huge upgrade on the WH since ours was no longer available. All in all I am thankful we have it; it has more than paid for itself. I just really wish there was much better communication.

3 years ago

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Misty gray Athens, TN

Never had an issue until we moved to a new home. Since we have had nothing but crap service. Ac quit in summer took over a week to get a service repairman out,, he then had to return a second time to actually fix the issue he didn't fix on the first visit.. not to mention he was a pervert and sexually harassed me and i told CHW this and they still sent the same man back.Went 2 weeks without heat when the temps dropped before they sent someone out to fix that problem. This is the 3rd call this yr for an electrical problem the serviceman put a plate cover on the outlet and charged us the service fee and left. Issue is still ongoing.

3 years ago

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Verified Customer

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Philip Seaford, NY

I had a leak in my toilet bowl and the repairman fixed it in one visit, very satisfactorily. The repairman was very friendly, very knowledgeable and I would recommend him again.

3 years ago

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Mary Aubrey, TX

They are not always real quick to respond. Choice sent someone out within four days for my refrigerator isssue, but I had to wait until the next week to get the part installed. When I contacted Choice back about it, they said the company said they didn't have an available installation date before then.

3 years ago

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Verified Customer

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Robert Clemmons, NC

Recently we had no heat. It took four days to get a technician here and I realized it was close to a weekend, but it still took four days to get a technician here. And then he just looked at it and found the problem. They had to come back days later.

3 years ago

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Kenneth Hanover, PA

Better understanding from the Case Manager Sean W. A issue of uncertainty exist now b/c Case Manager Sean W was not willing to understand when the garbage disposal was replaced it damaged the dishwasher to unrepairable due the garbage disposal tech not connecting the dishwasher back to the garbage disposal correctly.

3 years ago Edited January 10, 2024

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Verified Customer

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Deb

The best professional subcontractor by far. No problem making a claim if it’s in your contract. This is my second home warranty company so far and I think I’ll keep Choice Home

3 years ago Edited June 7, 2024

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Kathy Barnhill Lubbock, TX

I had a main line plumbing stoppage (roots from neighbor's tree; I don't have trees). Would have given 5 stars if able to get service first business day. They were thorough, professional, and completely cleared the blockage for me.

3 years ago

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Verified Customer

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JEFFREY MALECKI Sunset Beach, NC

I have done claims online as well as phone call. It was very easy to issue a claim. The turnaround time for the contractor to reach out and schedule an appointment was done in 48 hours or less.

3 years ago Edited January 10, 2024

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Deborah Turner Chicago, IL

Although I have limited experience with using this company, so far the inspection & replacement of my washer has been an easy time. I did have to wait 3weeks for a voucher but that gave me time to research a replacement.

3 years ago

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Verified Customer

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Johnna Manning Catlettsburg, KY

My dishwasher is past 16 yrs old and the front panel went bad. It took a couple of weeks to get one, but the guy put it on and it works great. The only cost was the service charge. Was very pleased.

3 years ago

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Verified Customer

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Christopher K Rodney Orlando, FL

Choice Home Warranty is always quick to respond to any issue that may arise and have an technician out in a matter of a days. I feel very secure in knowing that my homes covered by a reliable company.

3 years ago

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Verified Customer

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Rajeev Pillai

I believe everyone should take a home warranty as it protects you from any potential issues which may arise. I have been with Choice home warranty for so many years and they have done a phenomenal service.

3 years ago Edited August 11, 2025

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Alicia Ault Prescott, AZ

I have had good customer service from choice warranty. The reason I didn't give a full five star rating is because often times, they are unable to find a service technician and I must use the option where I have to find a repair man and get reimbursed. Although the reimbursement occurs, it takes 30 days to get my money back.

3 years ago

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Verified Customer

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Linda Higgs Hot Springs National Park, AR

Technician was great! Part back ordered, but now has arrived. First visit October 22. He called for appointment the day I was unavailable, and have not heard from him since. That being said, I still don't have a working dishwasher.

3 years ago

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Verified Customer

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Shannka Edmonds Killeen, TX

When I signed up I was told that if the appliance ever had to be replaced it would be with the same model or the latest version. I'm still using my broken refrigerator cause one it wasn't fixed and 2 the funds they are offering for a newer refrigerator from Lowe's barley get a refrigerator had I known they would just give me whatever I would have went with a different warranty company very disappointed the gentleman sold me a dream

3 years ago

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Verified Customer

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Scott White Pine, TN

Biggest issue is that contrary to all of their advertising they do not pay the replacement cost. After you go through all the effort to file a claim, wait for the repairman, and then waste a day for the repair, you get the news that the repair will cost $xxx and warranty will pay approx half. Totally disappointing. Be honest and tell people that you only pay half. Your legalese buried on page 13 of your contract ruins any credibility that ever existed.

3 years ago

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celia Tucson, AZ

Quick response to sending technicians ... and all technicians have been really helpful and good. But if you have two things that go bad (oven, refrigerator) at the same time the fee is doubled. For one technician who handles both refrigerator and oven, it is billed as two visits though only one person shows up. Feels like that is a rip-off, and more can be done in this area. Working with someone on the phone is completely unsatisfying as the call center is outside of US and there is no context or support to get satisfactory answers.

3 years ago

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Verified Customer

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Randy & Debi Venice, FL

Whenever I call I get their attention and I get feedback. They are constantly checking on you to make sure everything's okay.My washing machine needed some work done on it and they came out said that they were gonna pay for it. They offered me the best deal on six different condos that I own.

3 years ago

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Cathy And Tom Wolfforth, TX

We had a couple issues and Choice was not able to help and I was a little disappointed. They wouldn't even listen to what the problem was. One issue was a range. When we first moved in, the range was inoperable. It was very unsafe. We called the warranty department on it. They sent a technician out. He agreed that it was really unsafe, but he said that he could not recommend it to be replaced, but that he could put in the notes that we wanted it replaced or do like a replacement value or something. I can't remember the exact wording but he said as long as the parts were available that would be what he would have to do. When I called Choice Warranty to talk to them about it, they said sorry, there's nothing we can do. The technician said that it would be fixed and that's all there is to it. And they said, we see your notes, and we saw that he said it was unsafe. We saw that you said it was unsafe, but it's fixable.

3 years ago

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Verified Customer

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Raymundo Oklahoma City, OK

My refrigerator went out, so put the claim online and was easy. Got an e-mail and a phone call for an appointment that was going to be set up with a local technician. They gave me the verdict that it needed to be replaced. The only downfall is that they said that it could take 15 to 30 days to get the gift cards to get a new refrigerator. Everything else was awesome.

3 years ago

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Detra District Heights, MD

The individuals that I've had the pleasure of interacting with were not as customer oriented or friendly as I would expect for a company that is supposedly providing warranty services for people's homes. I just did not think that the individuals who were assigned to my claim did the due diligence to research the actual home appliance that was in question and the money that they offered me to settle a replacement of the item was ridiculous. When you're talking about comparing one item to another, a stove top does not compare to a double wall oven. I'm trying to get out of my contract and get my money back because I paid for 3 years in advance.

3 years ago

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Verified Customer

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Sheila Gaithersburg, MD

I needed to use it for my bathroom. I really liked the provider they they sent. He called the day before, he called the morning of, came on time. Diagnosed and fixed the problem pretty quickly. Great.

3 years ago

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Verified Customer

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Nancy Greensboro, NC

I've never called without getting a pretty quick response. Sometimes it takes the service providers a little longer to get out here, but I've never had any problem getting through to Choice.

3 years ago

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Verified Customer

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Dennis

I had the five year plan at my house myself and I had an oven that went bad or the burner went bad. They couldn't replace the burner so they ended up just replacing the oven itself.

3 years ago

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Verified Customer

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William Arrasmith Melbourne, FL

I had two things break at the same time. Choice was fantastic through the whole process. Professional, fair, supportive, and got me going again quickly. Couldn't be happier!

3 years ago

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Verified Customer

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Jane Olmsted Mc Kinney, TX

They were easy to work with and quick to let me know the decision to let me purchase a new fridge/freezer. However waiting up to 30 days before I have my funds to do so is WAY to long. Lucky it's a garage fridge. I couldn't have gone 3 days without a main one!

3 years ago

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Verified Customer

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karen delucas Lake Worth, FL

Service was good, but I would prefer to speak to a person (that speaks english clearly) when I have a problem and need to describe the problem. The servicemen that have come to the house have been informative, clean, respectable and knowledgeable.

3 years ago

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Verified Customer

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J S Marrero, LA

I like how quickly I am contacted when I make a claim, however I have been less than impressed with the quality of the technicians. My last service call was to repair my dishwasher. The technician arrived and diagnosed a motor issue. I paid his fee, and never heard back from him. I had to hire another technician to repair my dishwasher because I had been unable to use it for a month.

3 years ago

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Verified Customer

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Joseph

I had an oven go out and. I filed the claim for repair. The first company came out and it was terrible. I basically called and asked that they find a competent service technician. Which they did, and he was excellent. Solved the problem and actually did went beyond what the call was for.

3 years ago

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Verified Customer

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Marilyn Canyon Lake, TX

The service has been pretty good. They respond quite quickly, it's just they can't get it together about ordering parts and things like that. My washing machine quit. They came over quite quickly. Within a couple days. They were here to have somebody look at it. He ordered parts, parts came, somebody came to put put them in. They weren't the right parts. Still have no washing machine. And it's been, I think we're going on three weeks now without a washing machine.

3 years ago

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Verified Customer

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Della Fort Mill, SC

The repair person for my fridge was excellent, he was attentive and knew what he was doing. The response time was was good and I couldn't have asked for it to have been a better experience.

3 years ago

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Verified Customer

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John New Orleans, LA

I had a plumbing backup. The company choice sent out a Plumber and I think he was able to correct the problem within the first day. Customer service looked into a problem I had with coverage on one item and it was cleared up very quickly.

3 years ago

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Rayneal Jonesboro, GA

I never really had any problems. When I called everything was taken care of. I just used it for my toilet. It went very well. He fixed the inside of the toilet because the toilet wasold and he was thinking that they were going to replace it, but they didn't. They just ended up you have to redo all the inside.

3 years ago

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Lisa New Orleans, LA

I needed to used my warranty for a new faucet that was replaced that wasn't getting hot water. It was referred to one of their contractors and it's been fixed. I think the service charge is kind of high because I started out at $45, now it's $85.

3 years ago

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Jawed Scottsdale, AZ

I think I have been with them for almost 5 years and most of the time I've had good experiences with them. A good experience was they worked with me to take care of our microwave, which was an old microwave. They paid me for it because they could not find a suitable replacement.

3 years ago

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Verified Customer

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Allyson West Palm Beach, FL

Everytime I've called I've gotten an appointment in 24 hours. Recently, the dryer was making a thump noise and I had the technician come out and there were coins that got into the drum and he fixed it for $65.

3 years ago

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Verified Customer

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Dana And Jeramie Forney, TX

I have used them two times. Both involved water leaks and they had somebody out within 24 hours to fix the repair. Prompt and accurate. Broad coverages and competitive pricing.

3 years ago

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Verified Customer

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Taro Davenport, FL

Very efficient service. I call them, let them know what the problem was, they put a claim ticket in, set up appointment date and came out and repaired the appliance as expected.

3 years ago

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Anonymous Fairburn, GA

We had Choice a few years back and since that time we tried a couple of other home warranty systems and Choice has by far the best price and from what I've seen, the quickest response time.

3 years ago

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Verified Customer

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Gregg And Jo Montgomery, TX

So far I'm satisfied and I don't have any problems as of yet. The frustration I have is they try to put everything online and as an older person, I prefer to talk to an individual. There was a certain amount of communication issues, but in general it gets resolved.

3 years ago

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Verified Customer

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Charles Denham Springs, LA

The support is excellent. It seems that everybody has come to fix whatever we need. They're very qualified, very professional, and very knowledgeable of what they're supposed to be doing.

3 years ago

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Darrell Gilbert, AZ

Every year or so they try to raise the rate and they don't ever tell you and I'm on a fixed income and they're always trying to give away stuff for free, but they won't leave long term customers alone. And then when you use the warranty, like I'm waiting today to get my dishwasher fixed and I have been without it for 10 days, so I'm not real happy with the way they scan their people that they use to come do the work. I think they need to improve on that and know who they're sending and the people that they're sending need to be more more prompt. I've had the parts in my house for about a week now. I think that home choice warranty could do a better job about that. I think that when we have a long term customer like myself, you can leave us alone, especially when I've explained to them I had cancer, I'm on disability and I can't afford to have them keep jacking my rate up every year because they throw it in the computer and it spits it out at the higher rate. They even tried to raise the service fee rate and they don't give you any warning. When you bring it to their attention, they don't give you any hassles about reversing it back to what you agreed upon, but they shouldn't even mess with it. And if they do, they should send in writing the fact that they need to do this or this or this, and give you the choice at that point, so it's not a surprise. They told me it was supposed to be $75 and they go, well, it's going to be $85. Well, no it's not. It's $75 because that's what we agreed upon. And then I pay a rate of $47.17 a month. It's gone up to $55 something or other without any notification. They reversed it and then they tried to give you a month free. I don't need their month free, I just need them to leave me alone.

3 years ago

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Verified Customer

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Gary Midlothian, VA

I got a quick service out of it. I was very pleased with with the response. I haven't used it much, but I've only used it one time so far and I was pleased with the experience.

3 years ago

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Nicolina Ledgewood, NJ

I've had some instances where they don't cover items. And it's a bit disappointing. We had a washing machine issue and they claimed they had a surge and therefore did not want to cover the part. And we did not have any surge in our power. It was just probably turning the machine off and that was very disappointing. The technician left my machine unassembled and never returned because Choice would not allow him to return to put it back into place.

3 years ago

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Verified Customer

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Frida Buffalo Grove, IL

I used my warranty to replace my oven, and I was reimbursed for less than half of what the oven is worth. It was not repairable. I was very happy with the latest appliance that I needed to have replaced. It was the garbage disposal and the person who installed it was very knowledgeable and very nice.

3 years ago

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John Geneva, IL

The furnace wasn't working well and the guy came in, diagnosed the problem, and then fixed it in a timely manner. The only thing I have an issue with is that when I request an appointment it typically takes a couple of days to get somebody to come in.

3 years ago

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Barbara Aurora, OH

I had a garage door that wouldn't close, so I had to keep leaving it open because it would bounce back up. I called them and their person was able to come out, look at the problem and resolve it in the same day. So it was all finished in a day's worth of time, which was really nice.

3 years ago

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Kevin Spring, TX

My AC wasn't working and the guy came out and told me what it was and fixed it, worked perfect. The guy was very polite, very knowledgeable. Left, and left the area nice and clean.

3 years ago

Choice Home Warranty Reviews