Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Raymond Erickson Hampton, Virginia

Representative on phone, broken English, hard to understand. Hung up twice when I mentioned Home Hospice. Hard to get questions answered. However, Chat appears to be great and fast.

3 months ago

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Rahul Vesuwala Denver, Colorado

Still waiting after multiple escalations I opened a claim on July 27 because my refrigerator stopped cooling and freezing. Since this is an essential household appliance, I expected the issue to receive immediate attention. An appointment was scheduled for July 28, but the technician never arrived. After contacting customer support, I was informed that the appointment had been moved to August 5. While trying to understand the delay, I discovered another concerning issue. I was provided with vendor information and contacted the business directly, only to be told that they do not repair refrigerators, they specialize in water treatment equipment, and they never accepted the claim. After reporting this discrepancy, I was promised an update within 48 hours. Unfortunately, the issue remains unresolved. At this point, my family has been left without a working refrigerator for an extended period of time. We have experienced food spoilage, additional expenses, inconvenience, and unnecessary stress. The most frustrating part is that the delays appear to be the result of internal communication and vendor management problems rather than the actual repair itself. I understand that scheduling issues can happen. However, missed appointments, incorrect vendor information, repeated delays, and a lack of urgency for essential appliances are simply unacceptable. I hope management reviews this situation carefully and improves vendor oversight, communication, escalation procedures, and support for customers dealing with urgent situations.

3 months ago Edited July 31, 2026

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Virgil McCargo Huntsville, Alabama

I’m not satisfied at all with their service. They have denied the claim on our A/C unit. The circuit board shorted out and they took it upon themselves to say it was caused by a power surge. I was in the business for over 30 years and know that a weak spot can develop in a circuit board and cause it to burn out. I call ed the repair guy that came out and he agreed with me that it could have sorted out on its on. We have 2 HVAC units and if what they said was true then it would have happened to both units. These are old units and have given us virtually no problems. But because of the age of the units, something like this can happen. I will be calling to contest the denial of our claim. You people look for any little thing to deny a claim. My brother is the one who set up the warranty with you but if I had known, I would have told him to choose someone else. I had service with your company on another house and didn’t have a very good result with a claim I filed on my washing machine. Someone came out to repair it but didn’t replace the part that was defective. When I tried to use it, it didn’t work. I took the back off to just see if the belt had come off and discovered that the problem was something else than what had been replace. Called your company again and they denied repairing my washer because I had left the back off of the washer for the repair man to look at it.

3 months ago

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Wayne Clotfelter Houston, Texas

Tech was good only after he got here you would not cover what he needed to fix the garage door after I told you what was wrong and you approved the service he needed a brace to fix the problem and you would not cover it so I had to pay for it so was disappointed

3 months ago

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allen wilson Detroit, Michigan

Great service! Answered all my questions! Best warranty company! Just remember to keep all receipts and paper work from any technician doing work in your home!

3 months ago

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Suzanne Williams Norfolk, Virginia

Wonderful pricing, great discount for multiple houses. Love the option to lock in my monthly price by paying for 6 years up front. Amazing customer service!

3 months ago

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Lowell Manteca, California

Excellent technician. The washer repair required 2 visits, but completed and everything works! The shop staff were VERY limited with communication. I had to prompt them to get the 2nd visit scheduled.

3 months ago

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Lisa Ledet Temple, Texas

For the most part every claim and repair I have had has gone smoothly. There have been some communication issues with reapir company relaying information to Choice but otherwise great service!

3 months ago

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johnny buckles Chattanooga, Tennessee

wonderful service in my first year with them I have had my air conditioner fixed and my refrigerator fixed..I couldn't be happier with the service I have received.

3 months ago

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James Boswell Windermere, Florida

I made a claim a claim on July 10 the tech that was chosen by home choice contact me and I explained to him that we had been with out water since July 10th. He said he would be out later that day he he didn't come.He finally came the next day around 11:00 am. He said he forgot I told him the water well pump wasn't working at all he said he thought it was just a well pump making noise. So then he made a assessment with the pump and said it needed replaced.So he contacted your company and it was approved to be replaced on July 10th. So he tells me it may take until July 17 , he told me has a supplier he gets the well pumps from. So after I talked to him some one from your company called the tech and he told them he would be out on the July 15. So I called the technician later that day and he said the supplier for the pump didn't have the pump yet. So he said he thought he could get it on the July 16. So I said I will wait one more day.So July 17 came so I waited until 11:17 and I texted him no response, so I saw were he read it.So I waited until 1:00 pm. and called him he didn't pickup,so I left him a message asking if he picked up the well pump I haven't received anything back from your tech. So I called your company back and explained the situation with her,so she said she would call technician and find out want is going on.So now it's July 18. I call your company back and explained all over again about our situation.So now I am told I will have to wait another 24 hours for my claim to be reviewed my management. We are two senior citizens I'm 69 and my wife is 72 years old.I think this has been a total nightmare and I hope you're parents never have to experience what we are going through now , with no resolution it site.

3 months ago

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Very Dissatisfied Customer Bel Air, Maryland

I put in a claim Monday 7/6 for air conditioning breakdown. Didn't get a technician out until 7/14. Never got the estimate of non-covered charges. Was informed by technician that my out-of-pocket expenses would be about $4600. Which was confirmed when I spoke with your CS rep today. I was also informed that it would take at least 2 weeks, probably longer, for Choice to ship the unit to the technician. Don't know where you live but summer in the mid-Atlantic is deadly. I was also informed that the unit would be some generic, no name... which we dubbed "Steve's EZ Freeze". And just to really annoy me I waited on hold for 20 minutes just to talk to your rep. One of these issues would have made me cancel the policy, but this is a cluster f*&% of issues. I was able to have a name brand unit installed 2 days after I made the request for about $1000 more than your OOP expenses. I understand American Home Sheild might have been a better choice. I'm assuming your glowing online reviews were bot generated. But your refund and cancellation policy is great,

3 months ago

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Doreen Summa Summerville, South Carolina

The technician was very courteous, friendly & helpful. The only thing I might suggest, is that your technicians should wear booties over their shoes when they enter your home.

3 months ago

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Maureen McElwreath Morristown, New Jersey

Technician was educated and professional unfortunately his recommendation can’t be fixed Choice has not followed up after my call what is the next step??

3 months ago

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Linda Prato Haines City, Florida

The representative was here didn’t see anything wrong, but he took things apart and put them back together and then he gave me some wire thing with some plugs that he replaced. I did my first load of laundry and the machine is making more noise than it did before he came so can you send them back out here to fix this please?

3 months ago

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Verified Customer

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Valentina Satri Chicago, Illinois

The technician was professional, fast, and knowledgeable. Fixed my heating issue with ease and explained everything to me. Highly recommended

5 months ago

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Verified Customer

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Robert Carpenter Salt Lake City, Utah

The salesman were extremely honest they have a low service fee co-pay, and all the reviews I read about them were very good

5 months ago

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Verified Customer

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James Bentonia, Mississippi

It took two weeks to get someone out to check our microwave. We use it every day to eat. Once it was diagnosed, Choice decided to replace the microwave and only give about half price for us to go to Lowe's and purchase a new microwave. We still have not got the Lowe's prepaid card and no offer to install the new one. Why pay all this money to get treated this way. Not a good experience.

5 months ago

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Verified Customer

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Steven Birmingham, Alabama

We expected a complete support package for household appliance and system failures . We are still waiting for the Lowe’s $ credit card for the kitchen microwave oven failures. It seems like a long time!!

5 months ago

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Verified Customer

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Barbara Ryan Atlanta, Georgia

I’m still waiting for them to come back to finish the job. Someone there needs to stay on top with Itz a breeze company to get them to finish the job. I feel like I’m getting a run around. I had that same fan fixed years ago and it took them 24 hrs to fix it.

5 months ago

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Verified Customer

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Carole Kratz Spera Annapolis Junction, Maryland

The gentleman who came to take out the old garbage disposal and install a new one was so very professional, considerate and competent!

5 months ago

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Verified Customer

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Carla Wren North Las Vegas, Nevada

Sucks. They don’t want to cover anything, unpaid extra for my septic system, and pumping, I had to fight with them and file an appeal to get them to pay for pumping which was supposed be covered. It’s says it covers pumping g specifically. Then when the leach line clogged they would not cover that saying it was not part of the septic . If the leach line don’t work the entire system don’t work so save your monthly payment and when you have a problem get it fixed your self

5 months ago

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Verified Customer

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Bharat Chadha Minneapolis, Minnesota

From my experience, I can rate CHW as an excellent home warranty service. I received an excellent response from CHW regarding everything

5 months ago

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Verified Customer

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Robert Boudreau Kissimmee, Florida

The people you said that was supposed to come today or not showing up. They have only 45 more minutes to get here. I’m very disappointed in the company you selected to do my air conditioning.

5 months ago

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Verified Customer

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Brian A Barnes and Debborah J Harness Barnes Houston, Texas

It has been a great service and has sent some really nice trade works, a/c, appliances, etc. Would recommend it to all home owners.

5 months ago

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Verified Customer

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Joy Kucinski Orlando, Florida

Both times I used.it has been a great experience the techs have been knowledgeable a problem were fixed quickly. Thanks!

5 months ago

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Verified Customer

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Donald Phoenix, Arizona

I was hoping that Choice was better than the other warranty companies I have used in the past. But sadly choice was just like the others who do everything in their power to avoid paying legitimate claims. I found out that Choice operates the same way. They made up a reason to not pay on a claim to fix a valve on my sprinkler system. Very disappointing….

6 months ago

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Verified Customer

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Mark

Terrible, I asked to have a faucet fixed in our bathroom, they sent someone out but didn’t have the correct faucet stem. I paid the service charge but they never fixed it, when i asked to speak to a supervisor they asked if I ever fixed my my low pressure regulator which reads 50psi which is low for a house. I told them that had nothing to do with anything because if I increased pressure the faucet would leak more. They never showed up again, they’re very courteous but don’t fix the problem

6 months ago

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Verified Customer

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Benita

The work was done on the 13th of April. I chose to buy my own faucet because $70 does not buy a decent faucet so I will get reimbursed for the difference.

6 months ago

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Verified Customer

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Jeanie

....I took a chance out of several companies sending invitations for Home Warranty. I am so glad that I chose Choice Home Warranty.

6 months ago

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Verified Customer

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Suzanne

It’s super easy to request service on line. By the next day there’s a tech assigned and you get an appt for service.

6 months ago

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Verified Customer

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Mrs

Very disappointed there are no contractors in okeechobee area so the technician has to come from 35 miles. They come over to okeechobee only on Tuesday or Thursday so it took him about 2 weeks before he came the first time. He did a temporary fix on the washing machine and closed the job. I entered another claim request. It took another week & 1/2 for him to make it back my way. That 3&1/2 weeks without a washer

6 months ago

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Verified Customer

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Lillian

Been with them for several years. only problem is some of repair agents are not the best. Have had 2 that were way off and I believe they were both Whirlpool repairmen.

6 months ago

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Verified Customer

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Elthon

One of the best warranty companies I have dealt with. Responsibility and professionalism is the 2 words I must use with them.

6 months ago

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Verified Customer

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Virginia

I called and when the tech they selected was available, he came out assessed the issue, ordered parts, returned and fixed the problem.

6 months ago

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Verified Customer

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Angela

Jeff my plumber was awesome! He kept me informed of the process and when everything was approved, he got the work done right on time.

6 months ago

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Verified Customer

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Norman

The guy came out and looked at my pool equipment and question whether or not choice warranty would cover any work with the controls, but said he would get back with me, but never did

6 months ago

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Verified Customer

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Joan

Choice Homes has been reliable, they work expeditiously, also keep you inform of the repair process from the beginning to the end.

6 months ago

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Verified Customer

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Joyce

The only problem I've had is the plumber never came back when he said he would. But other wise I have nothing but good things to say about Choice Home Warranty.

6 months ago

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Verified Customer

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Leland Las Vegas, Nevada

Great service I called the main phone number gave my needs the repair man called an hour later and scheduled an appointment for the repair

6 months ago Edited May 27, 2026

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Verified Customer

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Brett

Do not choose this company they seem like they cover everything however they don’t. They came to my house which is a private residence which the homeowner did some work. The electric went out in the house they sent a check out. Only wanted was the deposit for the visit which was $85. I gave it to him then he went to look at the problem. He said this is commercial. we don’t cover it and left I appealed, but it was his word against mine. I do not live in a commercial residence. I live in a private home. I would not recommend this company.

6 months ago

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Verified Customer

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Sharon Molberg

Welcoming and seemed to be knowledgeable about the generator. I’m so glad I’m getting service from the company Choice Warranty.

6 months ago

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Verified Customer

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Teresasean

The customer service was great and a repair person was sent out the next day. The repair person was knowledgably and fixed the problem.

6 months ago

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Verified Customer

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Marzella

Choice home warranty is a great company they get your job done when you call them without delay they're a great business to to have on your side

6 months ago

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Verified Customer

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Abrahan

It is good to know that if something breaks in your home, Choice Home Warranty has you covered. Nothing else will give you the same peace of mind.

6 months ago

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Verified Customer

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Mark

I like the peace of mind that comes with having a home warranty. Choice Home Warranty is rated the highest of any home warranty companies.

6 months ago

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Verified Customer

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Zina

The presentation to get you is great! Then the nonsense begins. I'm still waiting 5 months for a microwave that couldn't be fixed. I've emailed and call to be told check with post office, wait a while, and mind you, the little amount won't even cover hald the cost of replacing microwave! Then, the vendors are horrible with keeping appointments and don't value your time! Then, the amount they give you to replace an item, is not even half!

6 months ago

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Verified Customer

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Barbara

The commitment of its employees to make things right and the professionalism shown on each visit. They were friendly and had good advice.

6 months ago

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Verified Customer

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Nancy

Jacob from Express Appliance fixed my ice maker issue quickly. He was courteous and knowledgeable. Thank you for solving the problem.

6 months ago

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Verified Customer

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Lynn

He diagnosed the problem which was a probable fuse blown. We took care of it and haven’t had further problems. Fast, efficient and on time.

6 months ago

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Verified Customer

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John

They are worthless. They make you wait for there contractors that cannot show up for 7 days, when you complain they say go ahead and get one yourself and they will reimburse you, Then when you file a claim they tell you they will n ot reimburse because you did not get approval of the estimate first. Total rip off. Not the same company I have used in the past

6 months ago

Choice Home Warranty Reviews