Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Sheron Williams Toledo, OH

So far, their customer support has been pretty good, and I haven't really had any problems with anything. I would only say that they don't have a very large number of contractors to choose from, and I've had some trouble getting into their schedule. Besides that, the people that have come over have done a very good job. Their service is just fine.

7 years ago

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Teresa Lopez Laredo, TX

They sent me a text after I called them, and unfortunately, they were not able to repair it. The cost to repair it would've been more than to buy a new one, so they just gave me the money to replace it. Their support representatives always get a hold of us to try to solve any problems we may have. I just think it's an excellent service.

7 years ago

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Richard Naperville, IL

I've had to call them once, and I got a call back within 15 minutes, and the service provider was here within a couple of hours. They fixed it the same day. The self-processing as extremely efficient,

7 years ago

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Ann Marie Onystok Glendale Heights, IL

It's been such a frustrating experience. Our dishwasher was broken for 3 months, and they had to send over a technician 8 different times, but couldn't fix it. Finally, the 2nd technician they sent refused to pay for the part that was broken, debating that they had invested too much in the dishwasher. We had to go around and around, negotiate, debate and argue with them to approve the part, which fixed the dishwasher immediately. Their customer service representatives can be very abrupt, and non-understanding at times. Also, they're not very technical, so you end up having to explain to them in laying in terms what needs to be fixed, in order to get it approved.

7 years ago

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David Landis New Orleans, LA

American Home Service had gotten very pricey, so we decided to go with Choice Home Warranty. I've used the service to fix my sink, and they've come out very quickly to fix it. So far, everything has been great!

7 years ago

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Ralph Langstadt Peoria, AZ

Their customer support is usually pretty good, but the issue is that they said they cover the hot water heater. Well, my hot water heater went out, and the covered everything except the tank, and well, the tank is what went out. Besides that' they've replaced my A/C, and given me a small portion to cover buy a new refrigerator, considering mine was too old to repair.

7 years ago

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Charlotte

They delivered when I needed them for my garage control

2 months ago

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William

Costumer service hours and lack of speed finding a local contractor to repair broken items is inadequate.

2 months ago

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Rebamike

I liked the experience and knowledge of technicians sent to do the repairs.

2 months ago

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Atif

I like the service of the company. It's worth it!

2 months ago

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Keith

Everything was done on time and had. No problems.

2 months ago

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Lia

Great services, have recommended to other homeowners.

2 months ago

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OLUSINA AKINDURO

Very efficient and professionally executed work

2 months ago

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Louis Riva

Great Service! Friendly technician easy to schedule

2 months ago

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Dinesh

Great company to do business with. We like CHW

2 months ago

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Stephanie Spann

He showed up and did his job quickly. He was very pleasant.

2 months ago

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Kimberly

They had someone here fast fix my problem!

2 months ago

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Yolanda Alexander

Claim completed quickly and on the first day.

2 months ago

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Victor Ramirez

Fast response, they addressed problem fast

2 months ago

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Sharon Molsbee

The professionalism and the customer service an

2 months ago

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Neil

Quick response and excellent circle time

2 months ago

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Felicia R Sam

Speedy time of dispatcher scheduling my appointment

2 months ago

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Roger James

It was very helpful and information was very helpful.

2 months ago

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Thomas Cannon

Customer service was great. They always took my calls

2 months ago

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Chevy Mcleod

2 months ago

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Gary Harris

Very prompt service. Fixed in a very timely manner.

2 months ago

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David

Prompt service very professional and easy to work with

2 months ago

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Charlene Erwin

It's going good I like how quickly they respond

2 months ago

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Connor

I liked how stream-lined the online claim process was.

2 months ago

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Adriana / Oscar Scrivano

Prompt service , thank you for the good work !!

2 months ago

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Andre Broussard

2 months ago

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Ronnie Miles

Contractors selected have all been quality companies

2 months ago

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Wiliam

Expedient Customer Service, great price.

2 months ago

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Mindy

I love my home warranty! So glad I made this decision.

2 months ago

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Larry

professional experience, quick, helpful

2 months ago

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James

Service technician was knowledgeable and friendly.

2 months ago

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Sarrah

Tol a long time for someone to come out but the worker was super nice

2 months ago

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Farid Algasali

Fast and easy to work with them and fast

2 months ago

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Darlene Hyman

Everything was good. Your plumber that you use was great

2 months ago

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Nicole Waldo

Be persistent with customer service, otherwise a decent deal

2 months ago

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Luis

Great response time to my claim and good customer treat

2 months ago

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Melody Whitaker

I’m extremely disappointed! Up until now I really did not have any complaints about the company however with this last incident that has changed. Three times I have contacted Choice about the same issue regarding Central AC within a month-month 1/2 and clearly something is “off” I’m guessing only approving bandages for repair which brings me to time 3. They contracted the worse possible company Sears Home Repair. This company by far has no consideration for its consumers. Painting the picture: 105 heat index, confirmation texts and emails including the day of appointment, time between 8AM- 12PM. Sears no showed the appointment (different review). CHOICE was of no help with concern as the 12PM deadline approached and only kept saying to contact the company (Sears) and call them (Choice) back in no one shows in 2 hours. Needless to say was not able to get in touch with said repair company and after waiting 40 minutes and 2 1/2 hours later confirmed that a whole day was wasted. After reaching back out to choice the best I got was an okay we’ll reassign the claim. This AC issue should have been fixed the 1st time and definitely by the second.

4 months ago

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Saundra DeGeneste Durham, NC

Selecting CHOICE Home Warranty was the best decision I've made when buying my house 2 years ago. I filed my first claim last week. Within a few days I received ab email confirming the date and time a technician was coming. The young man from LIVE Electronics arrived when scheduled. He was very nice and knowledgeable. He did not find anything major wrong, but suggested I replace the gasket, which he has ordered. He also told me if it leaks again , to try and determine whether it's leaking from the sides or bottom.

8 months ago

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Keith LaRose Cantonment, FL

It took a bit to get to the resolution department with each call however once in that department the staff was very pleasant and helpful to satisfy my needs. I highly rate and thank the 3 Resolution Specialist that assisted me.. The only complaint is that the Customer Service staff is very hard to understand and over talks when I was trying to explain my situation.

9 months ago

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Milrose Nacpil Chula Vista, CA

Choice Home Warranty always responds promptly to our claims. They provide timely updates either through phone call, email and text messages. They have skilled and reliable technicians. Our recent claim was a leak in our kitchen sink and Luis from 1st Response Plumbing & Flood Damage came and diagnosed, ordered the parts and fixed our sink. We are very pleased with his work. We highly recommend Choice Home Warranty and Luis for their Excellent Customer Service.

9 months ago

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Michelle Thompson Bumpass, VA

The tech was prompt, courteous, respectful, and polite. The tech walked in, I told him what the problem was, and he entered the room where the dryer was and performed his observation. He took about 20 minutes, and he explained the problem. He said he had to make a phone call for approval. He explained which part he needs to finish the job. After another 20 minutes, he came back in with the part and proceed to complete the job. Within another 20 to 30 minutes the job was done.

9 months ago

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Clarence Dandridge Oklahoma City, OK

I liked when Mr Henry O, came to my home that he was on time and ready to go to work. Henry requested information about the issue that I was facing. I gave him all of the information that he had requested to possibly get the job done. Henry was very knowledgeable and took the time to explain what needed to be done. He ordered the part, came back to home on February 5, 2024; completed the job and told me that there would not be a charge , because of me being a home Choice Warranty. Mr O made my day. I will tell friends and family about Best-Choice Mechanical and Mr Henry O.

9 months ago

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Brandi Steinberg Roswell, GA

Quick response, great group of businesses they partner with for repairs. We had Drum with NIB Doors come out, and he was very personable and experienced. He replaced the spring on our garage door quickly and he checked other features of our door to make sure everything else was working properly. We don't have a way to make our garage light stay on so my husband stood in front of the sensor while Drum worked, and Drum talked him through all of the steps. We appreciate him educating us while he was here.

9 months ago

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Shane McLaughlin Millbrook, AL

Easy to make a claim and quick response to set up technician visit. Technician was prompt and curteous and quickly diagnosed the problem. He also determined that the faulty compressor on the LG refrigerator is covered by the manufacturers warranty. He ordered the parts before he left my house and scheduled an installation appointment. Thanks for the service. I have heard so many horror stories about home warranties but this experience has changed my mind. Thanks again

9 months ago

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Brian Johnson Albuquerque, NM

9 months ago Edited January 26, 2024

Choice Home Warranty Reviews