Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Lynne

I've had mixed experiences with the product. Initially, it seems promising, but I'm uncertain about its long-term durability. Adjusting it requires some effort, but it appears to hold up well. However, my first claim regarding my air conditioner fan was denied for coverage, which was frustrating since nothing unusual happened. Overall, it looks good, but the support could improve.

1 year ago

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Verified Customer

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Anant

I had a good experience overall with Choice Warranty. My last service was excellent, but I did face some delays with the repair technician during a previous visit, which was frustrating. My HVAC system had issues, and the air conditioning needed repairs, prompting my call for assistance. Overall, I'm satisfied with the service.

1 year ago

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Verified Customer

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Yande

I've had a frustrating experience with customer service. While the technicians do a good job when they finally arrive, the wait times are excessively long, often taking much longer than promised. I recently had a claim that took weeks to resolve, and I'm still waiting for a gift card to replace my dryer. Overall, the service needs improvement.

1 year ago

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Verified Customer

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Deborah Abdelgainy Rancho Cucamonga, CA

I had a great experience with the plumbing service. Their customer service was friendly and helpful. I had a backup kitchen sink issue that I couldn't fix myself, but the plumber arrived promptly and worked diligently to resolve it. Since then, everything has been functioning perfectly!

1 year ago

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Verified Customer

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Donald

I had a frustrating experience with Choice Home Warranty. After reporting a blockage, I was told to submit multiple claims, leading to confusion and double payment, which was ultimately denied. Additionally, reaching customer service was difficult and slow. While everything else seems fine, these issues have left me dissatisfied.

1 year ago

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Verified Customer

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Clint

I've had some mixed experiences with customer service. One issue with my refrigerator took over three weeks to resolve, and I'm still waiting on a part. On another occasion, I had a quick approval for a service, but I'm still waiting on a gift card. Overall, while some resolutions took time and effort, they eventually worked out satisfactorily.

1 year ago

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Verified Customer

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Anthony

I had a positive experience making a claim; it was convenient to call and receive a callback without waiting. My appointment was scheduled smoothly, and the issue was resolved. However, I'm still waiting for a part for my refrigerator repair, which has taken some time, but I'm glad I'm covered for it.

1 year ago

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Verified Customer

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Dennis

I had mixed experiences with the service. While I faced delays with my air conditioning repair, which took longer than expected, I was pleased that the warranty company covered the costs and the technician arrived promptly to fix the issue. However, the overseas call center made communication a bit challenging.

1 year ago

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Verified Customer

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Carol

I had no experience with customer support, so I can't comment on that. However, when I requested a service online, they sent someone quickly who did a great job. Unfortunately, I've had ongoing issues with my refrigerator, and while the technician fixed it last time, the problem keeps coming back.

1 year ago

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Verified Customer

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Latasha Houston, TX

I had a frustrating experience with customer support. Despite multiple attempts to reach them via phone and email, I received no callbacks. My initial service took longer than expected, and my recent issue with an air conditioning leak was mishandled. They wanted me to pay a fee despite my contract stating otherwise, and I couldn't get anyone to discuss my concerns. Overall, the lack of communication led me to cancel my service.

1 year ago

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Verified Customer

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Modupe

I had a frustrating experience with the service. They were willing to talk but ultimately unhelpful. I had plumbing issues that they didn't address properly, and after multiple discussions, I felt dismissed. It was incredibly disappointing and left me feeling like my concerns were not taken seriously.

1 year ago

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Verified Customer

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John

I had a positive experience with the loan closure; it was handled quickly and efficiently. However, I did have a moment of confusion during the call when the representative seemed to forget the question. Overall, the service was satisfactory, and my cooker was fixed promptly.

1 year ago

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Verified Customer

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Gloria

I had a good experience with the plumbing service; they were punctual and completed the job efficiently. However, I'm currently facing issues with my air conditioner, which is quite old. While the warranty covers parts, the service provider seems reluctant to assist with the installation. Overall, the initial service was great, but I'm frustrated with the warranty situation.

1 year ago

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Verified Customer

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Anonymous

I found the support satisfactory, though it could be improved. The convenience of the warranty was helpful when my AC broke down during a heatwave. Unfortunately, I had to wait a few days for a technician, which was uncomfortable. Overall, I appreciate the service but wish they could respond faster in urgent situations.

1 year ago

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Verified Customer

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Angie

I had a quick response when I needed support, which was great. However, when my AC broke down during a heatwave, it took a few days to get a technician out. I appreciate the service, but the delay in finding help was frustrating, especially in such hot weather. Overall, my experience was mixed.

1 year ago

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Verified Customer

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Cherie Nelson Atlanta, GA

I had a mixed experience with customer support. For minor issues like dryer and electrical repairs, they were quick and efficient. However, when my air conditioning broke, the process was frustrating and took far too long. I felt like I had to fight for a satisfactory resolution, especially during the summer heat. Overall, they need to improve handling major repairs.

1 year ago

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Verified Customer

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Ivan

My air conditioner went out. I took a week or so to get a technician out once he came out and diagnosed that the system was unrepairable Choice Home Werry took about two weeks to line up new equipment and get the job done.

1 year ago

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Verified Customer

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Scott

I have had my policy with Choice Home Warranty for just over two years and have made two claims in that time. Both claims were handled quickly, efficiently and satisfactorily by both Choice and the technicians they used.

1 year ago

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Verified Customer

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Max

Have a had a good experience overall both times. Took a little extra time to hear back on the second repair (garbage disposal.) I am pleased overall but was a little concerned when the deductible went up. Not a big deal if it stays at that price but will have to re-evaluate if it continues to rise.

1 year ago

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Verified Customer

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Christopher

Choice came through for me when we lost our washing machine. The failure of the machine was complete and it needed to be replaced. Choice did not hesitate, but offered us enough in a replacement cost to cover a new one. They did exactly as they promised. Great job Choice!

1 year ago

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Verified Customer

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Louis

My issue has been with the assigned technicians and response time. Another appointment scheduled for 3 - 8 PM tonight was missed and no call or contact what so ever I changed to CHW because of price and I guess I am finding out you get what you pay for. My contract is up for renewal in a couple of months and I seriously think I need to shop for another company

1 year ago

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Verified Customer

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Brenda

I’ve been extremely happy with the service I’ve received. I had a repairman out within 2 days of my call, it doesn’t get any better than that. Quality technician and quality work. I highly recommend this company.

1 year ago

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Verified Customer

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Edward Serrano

Been with chw for many years, always covered my appliances when broke down....w dryer, fridge ac, and latest was electrical....tech fixed problem quickly.....highly recommend chw

1 year ago

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Verified Customer

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Carmen

Washer not working properly. They sent 2 different appliance company and was told it’s a plumbing issue. Paid another $75 for a plumber to check the water line. B they snake it and said the line is clear. Now waiting for them to come out to check the washer again. This is going on 4 weeks of waiting. This is so frustrating and disappointing with my warranty.

1 year ago

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Verified Customer

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Drees Griffin

To date all experiences with CHW were outstanding. They immediately responded to all claims submitted immediately, scheduled an appointment with a technician to resolve the warranted issue within 2 days after initial claim.

1 year ago

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Verified Customer

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Vickie Blake

Choice Home Warranty has been a saving grace for us pertaining to home repairs. Each company that have had to come to my home for whatever the issue has been, has been very professional and courteous.

1 year ago

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Verified Customer

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Patrick

Very polite and professional did great job and a great job cleaning up would recommend 👍 to his services to anyone 😀. Chris is a great technician. And knows what he's doing 👌

1 year ago

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Verified Customer

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William

I liked the ability to use the customer portal to submit my claims while being able to track the status while being reviewed. I didn't like the lack of local, BBB approved vendors. In the end I was able to work with a local, highly rated vendor that I found.

1 year ago

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Verified Customer

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Vincent

Had to wait 9 days for the HVAC tech to get here. He pushed it off to an electrician and had to wait 2 more days. He told me ckt breakers were replaced and still no A/C. Second HVAC tech next day fixed in 30-40 Min. System was over charger so he balanced the system to the correct pressures and all worked fine after that. First HVAC tech from "Sears A/C" must have been clueless. Second tech was wonderful and explained everything clearly was from "HIMS A/C. Paid 2 co-payments due to the incompetence of the first A/C tech and took 2 weeks to fix during summer in AZ.

1 year ago

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Verified Customer

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Alexandra

My claim for non working air conditioner was just denied, so not too pleased with Choice right now. The company that repaired the other unit was good. I've already paid for 3 years service recently so really don't have a "choice" but to keep Choice as my warranty company.

1 year ago

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Verified Customer

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Naomi

I like the accessibility, both by phone and web to make a claim for service. There are representatives available in the wee hours. I have a problem with the communication and follow up with this recent claim for my air conditioning-thermostat repair. I will not deal with the assigned company again, eer!

1 year ago

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Verified Customer

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Kaushal

Choice Warranty is great. However, during last request for A/C, Sears group was assigned, but never came at committed time, and postponed at last minute to later date!! I had to get it repaired at my own cost, & cancel appointment! Don't recommend Sears for repairs.

1 year ago

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Verified Customer

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Juanita

I went on line and put in my request for service. I told what the problem was and an appointment was set. The service man came out and found the problem immediately. I was impressed.

1 year ago

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Verified Customer

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James

Response was prompt and contractor did a good job. Seems like it took a long time to get the new system (we were without AC for a total of 13 days) delivered to the contractor. Also, the wrong heater elements were supplied which required a return visit from the contractor, an inconvenience to them and me.

1 year ago

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Verified Customer

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Robert

Called for service on fridge ice maker. You sent repair man promptly. He determined the parts needed and returned within two days and got it working again. Very satisfied with warranty response.

1 year ago

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Verified Customer

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Kimberly McCartney

We asked to change our plan from a six year agreement to a one year $600 policy. We were told we’d receive an updated email two days ago and never received it, along with a refund for the difference. We’ve heard nothing and the account online still shows the 6 year price. Prior to this experience I’d have rated 5 stars across the board as a 6 year customer.

1 year ago

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Verified Customer

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Ron

All os going well on my first claim. Fast response by Choice to assign a plumber, and by the plumber who temporarily fixed the plumbing issue while he awaits replacement parts for my 25 year old shower faucets.

1 year ago

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Verified Customer

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Sheila

I have had an issue with my AC and have requested service twice. The first one was cancelled by me as the AC started working. The second one was never responded to and I only got the report for the first request and therefore was unable to get any response for the second. I, also, sent an email regarding this issue of "no response" for the second request and NEVER received any favorable response afterwards. I got a scripted response that someone would contact me and never did. I am NOT very satisfied with Choice Home Warranty and will be cancelling.

1 year ago

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Verified Customer

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Jacqueline Tatum

I like the turn around time. I dislike that I can pay a contractor the service fee and a couple weeks later, the same issue occurs and I have to turn around and pay another service fee. I’m also not too sure on what Choice Warranty covers when an issue occurs.

1 year ago

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Verified Customer

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Thomas

Placed 2 work orders. AC repair no problem. However, the ceiling fan repair has become a nightmare. The tech brought an AC 4 speed sign direction wall switch and receiver for a 6 speed Dual direction fan. I didn't work and now I'm being told I need a new fan. The tech shows me low grade ceiling fans that don't match what I have. He told me to look for one then so I contacted the seller of the fan was told it sounds like a bad receiver or the motor and a replacement fan would be around $500. Contact Choice and the said they are waiting on the tech. Going on a month now.

1 year ago

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Verified Customer

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Robin Malone

I liked the speed at which Choice identified the problem and found the solution. I did not like having to wait 20-30 days for the gift card to replace my refrigerator. I also would have preferred having a choice of where to buy instead of just Lowe’s.

1 year ago

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Verified Customer

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Melissa Yost

I chose Choice Home Warranty for its low monthly price and after a claim is filed, they set up the repair with the technician or company. The only negative I can give is that it takes at least a week for a repairman to come and make the repair. I had to go without my washing machine for a week.

1 year ago Edited December 11, 2025

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Verified Customer

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Timothy

I like that I can place claims online, and do so quickly. Over the phone customer service is very good. It did take a week to get a refrigerator repairman at my house and three days for the air conditioning repair person.

1 year ago

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Verified Customer

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Brenda

I really can’t give a thumbs up because I have been without my refrigerator almost 3 weeks. All my food went bad and I’m struggling to keep medication that goes in the refrigerator acceptable to use. I don’t understand why it takes so long to recieve compensation for your trouble. The 59.00 a month goes out of my account and it’s never late.

1 year ago

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Verified Customer

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Robert Beckwith

I have used Choice twice now: 1. Dishwasher - It took 5 visits to get the dishwasher fixed. I was not happy with the service organization chosen by Choice to fix it. It took an inordinate amount of time to fix a problem that should have taken two visits at the most. 2. Electrical Problem - This service organization was superb! They were prompt knowledgeable, friendly and efficient. I thoroughly found them a pleasure to deal with. Definitely would recommend them.

1 year ago

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Verified Customer

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Chiquita

My spouse and I are very disappointed with choice. They denied a claim for a leaking facet that became difficult to turn off or on advising that it was not normal wear. When we asked for the account to be closed as this was not the 1st denial they agreed to cover the cost of the repairs but advised because tge claim has been originally denied we'd need to pay the technician the fee for coming out again, so we were charged 3 fees due to the denial, 2 fees for the technician to come out and the technician charged a $55 trip fee to come out to do the repairs which he claimed he would not have charged if the claim had not been originally declined.

1 year ago

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Tish

I liked the appliance guy Nik who came out for our garbage disposal he was pleasant, professional, extremely helpful and knowledgeable he was a joy to have and did an excellent job! The plumber was not professional or pleasant he got the job done but his attitude was below standard I would not want him again.. he didn’t even introduce himself and was supposed to send me a receipt and he never did this was on July 1 at 11:30 am..

1 year ago

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Verified Customer

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Ruben Vazquez

Great service and technicians on time, knowledgeable, experienced, and courteous team. Very communicative. So far we have been receiving all notifications of what needs happen and what to expect.

1 year ago

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Verified Customer

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Janet

I put in a claim for my oven and the company you chose never showed up. I canceled the claim and I'm canceling my contract. I have been without an oven for over 2 weeks and have called a repair man to fix it. You replaced my water heater and the tech you sent was great. Not so with Titan Appliance. They informed me that I was out of their area. I initially was scheduled for 6/26. Then they changed it to 7/2. I called Titan and Sammi scheduled me for 6/29. The tech never showed up and I called around 2. He called me back and said he was sorry he hadn't called and there was no reason for him to come out. I have spoken to Sammi a number of times; she was very helpful at first. I received an email from Choice yesterday 7/1 advising me that Titan would be out on 6//29 between 11 & 3 on 6/29 between 11 and 3. I am very disappointed with this service and I want my contract cancelled. I have called Choice numerous times and always get a recording -I want to speak to someone.

1 year ago

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Verified Customer

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Donald

Water heater service waa terrific! Refrigerator is another story. Why do we have to wait 30 days for approved settlement? We do not have a refrigerator for two weeks so far!

1 year ago

Choice Home Warranty Reviews