Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Nancy Minser Lombard, IL

They are very professional and I only had two incidents where I needed to call them. At both times they provided me with professional people within a day's time-frame to fix my problem. When my broiler went out in my oven they were there the very next day with parts and repaired it. Now it's in working condition.

9 years ago

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Verified Customer

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Robert Lundy Tampa, FL

I've used the service twice since I got the program and everything has been fine. The first incident was a poor heater. I had asked initially if that was one of the things that were covered, and they had said it was, but I found afterwards it wasn't covered. They did end up covering a small portion of the cost though. The second situation was a washer and they responded immediately and everything was handled there.

9 years ago

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Verified Customer

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Phara Blair Keller, TX

It's very good. I've had to use it several times, one time my kitchen disposal broke and I called them to make a claim. They got me in contact with one of their providers and he came out, exchanged it, and replaced the disposal. It was just a 45 dollars service cost for me and the rest was covered. It was perfect and very easy. I do recommend them.

9 years ago

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Verified Customer

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Allan Abeleda Lincroft, NJ

It's the more cost effective way of doing repairs for the house. They've been helpful and it's very convenient, you just make a phone call and then they call you back to give you your assigned technician for the repairs. We had a leaky toilet, made a phone call, got a ticket number, and then they told me who it was that I needed to call to schedule a time. They were able to accommodate us and get it done.

9 years ago

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Verified Customer

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Sarita R. Mabry-Kelly Suitland, MD

I have 3 homes and I appreciate that they give me a discount for that. In fact I was able to negotiate with them and get a better price for having multiple properties. Customer support is really quick and I can make claims online. It is quick to make sure everything was set up and they will also follow up to make sure that their contractors show up. The contractors themselves come when they say they will and take care of things in a timely manner. I paid the call up fee, gave the check to my tenant to pay, and got no negative feedback there. They meet my needs for the properties I own.

9 years ago

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Verified Customer

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William Mattox Crawford, GA

I had a bad experience awhile ago when I had some water leakage. I called them and set it up for the guy to come to my house. I lived in Crawford, and he called saying he'd be in my house in 10 min, that he was in Crawford Ville! I told him that my house was a lot further than that and asked to be sent someone from my city, there's people there that can do it. He said he'd contact the company and they would let me know who would come. I waited a few days and nobody ever contacted me so I got somebody else to fix it. When I finally talked to them they said they would refund me the $100 that it cost, which they did and I appreciate that. However in the meantime my air conditioner broke and I had to contact them all over again.

9 years ago

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Verified Customer

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Krishna Deva Alpharetta, GA

So far so good. I've had to call them during the summer to fix the AC unit. It wasn't working properly, but so far they have been excellent. The only time I had some problems was when my oven light broke. They sent a technician, he came out, looked at it, and said he'd be back to fix it later since he needed a part to repair it. After a month of not hearing back, I called them again and again. Eventually they sent me a new guy who came and did it instantly.

9 years ago

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Verified Customer

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Regina Thomas Baton Rouge, LA

I've had some good experiences the last couple of times I called them. It took them 2 to 3 days to get out here to us. If it's an emergency I can't really wait so I end up calling someone else, which is kind of disappointing. The last time I remember using their service was for my air conditioner. It went out on a Friday afternoon in the middle of the summer, and they couldn't get someone to us until Tuesday. I had to cancel the order that I put in because I couldn't wait for that long. Aside from that whenever we call they work fast and fix things quickly.

9 years ago

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Verified Customer

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Walter Roth Newark, DE

Basically I'm very happy with it. They come when they say they will. Usually in less than 12 hours I hear back from them, and within 24 hours they usually have someone at my house taking care of the problem. I'm so happy with them that I paid for my daughter to have them for a year as well. I did have one bad experience, but other than that it has been good.

9 years ago

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Verified Customer

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Clifford Jacksonville, FL

I'm pleased with the service, and the customer service is also excellent. They had to send over a technician twice because my washing machine was still not working well, but they repaired it. Besides that, it's been an great experience.

9 years ago

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Verified Customer

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Vincent Olive Branch, MS

I chose it because it was referred by my brother, and the fact that the pricing is reasonable and the service was great. Customer support has just been excellent! All you have to do is place the phone call and you've got a minute result. I feel very comfortable in recommending it to other people because of the excellent service they've offered.

9 years ago

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Verified Customer

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Barbara Charlotte, NC

My garbage disposal was not working right, and the technician that came over determined it needed to be replaced. The best part was that it was done right there and then. I've had to use it a few other times as well, and they were very good about taking care of the problem in a timely manner. They also followed up with me, so I've had a really good experience with them. It seems to be a very efficient thing when you call; your problems are quickly taken care of.

9 years ago

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Verified Customer

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Yolanda Hermitage, TN

I was able to talk to some good people from their customer support, and they put my work order in and followed up with me. I have trusted the people they've sent over because they're very knowledgeable and were even able to give me tips on some things. It's been a very positive experience so far.

9 years ago

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Verified Customer

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Harry Wright Tonawanda, NY

The service and professional respect for the customer is exceptional but i feel their coverage is too limited whereas if i need to repair a washer, dishwasher, and refridgerator in the same year i am only covered up to $500 for all repairs. Which just will not cover 3 appliances. I just believe they should cover what the repairs cost as they promote without the "fine" print.

9 years ago

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Verified Customer

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Joseph Little Claremore, OK

I've only used it once, and it was great. The A/C wasn't working on Friday, and they had someone come out the first part of next week to take care of the problem. I've been very happy with how they handled the issue. I was kind of surprised on how quick they were, and with all the emailing and texting and follow ups. They did a great job!

9 years ago

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Verified Customer

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Burt Weinberg Orlando, FL

I never dealt with customer service before. I had one repair done; it was excellent in every aspect. I had a disposal and a sink that were not working and they came out the same day or the next day, and replaced the item. They were number 1 in the deals; that's why I picked them.

9 years ago

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Verified Customer

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Lyle & Patricia Southworth Las Vegas, NV

It's been 6 months since I used it, but they sent somebody out within a short period of time to fix my refrigerator. He called, made an appointment, repaired it, and went away just like that! I just think they should stop sending me emails asking me if I'd like to buy Choice Home Warranty, since I bought one till 2020. I haven't used it very often but when I did it seems to be not too slow, it seem to be fast enough to get the job done.

9 years ago

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Verified Customer

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Anonymous Mt Dora, FL

Everybody at Choice Home Warranty seems knowledgeable, and they get the job done quickly. You just have to call the 800 number, give them the information and that's it. Somebody comes out, and they set up a time when they come out. I have no complains about it, it's been very good so far. I've even recommended it to other people.

9 years ago

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Verified Customer

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Rickey Woody Bossier City, LA

I've actually replaced the microwave once, through Choice Home Warranty, and they give you a fair percentage. Plus, the customer service is good, I have no problem with them. I think they're very good and it's worth all the money that you spend.

9 years ago

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Verified Customer

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Gregory Wilson Southaven, MS

Customer support was outstanding, I submitted claims online, and they would get back to me within the next day and assign a professional to fix my problem. Overall, I think they're doing a good job with their customer satisfaction and speed of service. I've never had to wait more than a day to have a professional assigned to my case. Besides, their customer reviews online are the best, and they also provide a competitive rate.

9 years ago

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Verified Customer

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Chuck Yuen Henderson, NV

The reason I went with Choice Home Warranty was because of their price. They are the lowest one I've ever used. I did have one particular incident, where my A/C stopped working in mid-July. The technician's diagnosis was that it was malfunctioning due to normal wear and tear, but Choice Home Warranty said that it was due to lack of maintenance. After many phone calls and hours on hold, our claim was denied, and considering it was over 100 degrees outside, we paid $3,000 out of our pocket to replace our A/C. The small claims are usually no problem, but overall, they're not there when I needed help. It's not right for someone to sit in an office hundreds of miles away, without looking at the unit, and say that it's not covered.

9 years ago

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Verified Customer

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Tammy Novak Lake St Louis, MO

My water heater wasn't working well, and the water heater company was going to replace it, however, they weren't going to pay for uninstalling it and replacing it. Choice Home Warranty pay for that. What I didn't like was that they don't cover electrical wiring. That was very disappointing for me because the whole point of the electrical system was the wiring. Besides that, I can say that their customer support is excellent.

9 years ago

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Verified Customer

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Kimberly Knox Detroit, MI

I used my warranty for my stove, which was not repairable, and they gave me the value of the stove to replaced it. That went extremely well. Plus, their representatives have been very knowledgeable and helpful, and they explained my claims very promptly.

9 years ago

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P K Rosenberg, Texas

It was easy to get a technician to my house to fix the leak in my sprinkler system hub.

2 weeks ago

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R Jenkins Longwood, FL

Difficulty with contacting assigned vendor to set up appointment. Great vendor just no human interface when needed.

2 weeks ago

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HJCC Corp. Ashburn, Virginia

I am very pleased with the service, and would recommend any of my family, friends .

2 weeks ago

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Robert Gomez Maryville, Tennessee

This was the Easiest process I have had and the entire claim tool less than 24 hous.

3 weeks ago

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Greg Patisaul Valley, AL

I call for a appointment it takes to long to get someone out to my house! It takes way to long to get a answer from choice!

3 weeks ago

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Toni Downen Whites Creek, Tennessee

I like the way he handled the call being transparent about everything. Thank you

3 weeks ago

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Sheryl Jean LaFever Ocala, Florida

technician was prompt, efficient and was determined to fix my Samsung Refrigerator

3 weeks ago

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Dianne Buehner Akron, Ohio

Was told the hole garage door is covered but only to find out that only that garage opener was covered

3 weeks ago

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Shelly F Boise, ID

Best Hone Warranty. Easy to file claims. Scheduled quick. Quality service providers

3 weeks ago

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Samuel Fuentez Robstown, Texas

Very informative- clear and concise. Ver polite. Answered questions with professionalism

4 weeks ago

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David Victor Geneva, Illinois

The work was completed by a qualified contractor. The individual doing the repair was excellent.

4 weeks ago

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Nancy Wellan Lakeville, Minnesota

I wish the repairman could've come sooner than six days from the original phone call.

4 weeks ago

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Verified Customer

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Penny Kitty Hawk, North Carolina

2 months ago

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Verified Customer

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Jagadeesh Bengaluru, Karnataka

Happy with their work and they always attend all the issues on time

2 months ago

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Verified Customer

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Rosebint Doral, Florida

Great company to work! Taking care of the claims efficiently!

2 months ago

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Verified Customer

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Matthew Loxahatchee, Florida

Overall a positive experience with one exception where it took over a month to resolve a claim.

2 months ago

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Verified Customer

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Diane Lochmoor Waterway Estates, Florida

Peace of mind but we are considering cancelling due to the $20.00 increase in the monthly charge and the $25 increase in the service call fee.

2 months ago

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Verified Customer

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Peter Budd, Illinois

Seems to be legitimate. Good so far. One repair was well done.

2 months ago

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Tracy Norfolk, Virginia

Awful!! They said due to our bad experience, they would cut our monthly payments down. Once this agreement was made, they cancelled us without notice.

2 months ago

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Verified Customer

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HarveandJennifer North Las Vegas, Nevada

To save money. I have Choice for several years and they. See to do a good job.

2 months ago

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Renee Phoenix, Arizona

The pricing is good and it is very convenient with online options.

2 months ago

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NancyPrice Tampa, Florida

They got us a repairman in a short time that was able to take are of our issue

2 months ago

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Sandra Richardson, Texas

Kill the AI. He couldn’t stop talking. Needs reprogramming or replaced. When I finally got a human i got helped.

2 months ago

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Verified Customer

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FRANCIS Jacksonville, Florida

Switched from AHS many years ago. $75 is reasonable for each event.

2 months ago

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Verified Customer

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Kevin Chino, California

Very prompt and efficient. This is the second time filing a claim.

2 months ago

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Michelle Bulverde, Texas

Choice Home Warranty has given us prompt service finding technicians.

2 months ago

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Verified Customer

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Cynthia Pasadena, Maryland

Will not be working with Choice anymore! Have 2 policies and was getting ready to purchase a 3rd one, but instead will be canceling the two. Do not waste your time or money!

2 months ago

Choice Home Warranty Reviews