Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Tracy Skorupski Cleveland, OH

I’ve had to utilize my home warranty a few times, and have had good experiences in each case. All of the hired technicians have been friendly and have completed each job in a timely manner.

2 years ago

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ALLG Virginia Beach, VA

I like the way Choice Home Warranty makes us feel as a customer. The times we have called, the staff is friendly, and understanding, and they do everything in their power to get us the help we need as fast as possible.

2 years ago Edited December 14, 2023

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gabe spina Jupiter, FL

Small breakdowns work out fine. Big ones are bad news. You will NOT get a replacement as advertised, read the small print. Secondly you are giving a gift card for Lowes which will arrive about a month after the breakdown and the price will cover less than half of the cost. Have a refrigerator go bad, you are in for a shock. A gift card will arrive in about 3 weeks or more. See one on sale at another store, too bad! How does one get along without a refrigerator for a month? How about a dish washer, wash dishes by hand for a month waiting for the gift card and when it comes it will cover less than half of the cost. If it's repairable you are in luck, it will be repaired quickly. I will not be renewing.

2 years ago Edited December 20, 2023

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Lawrence Sarratt Kansas City, KS

I didn’t like that we had no hot water for 2 1/2 weeks. The first technician you sent out said we needed a new water heater, but apparently that was not satisfactory. You had to send another out a week later to confirm the first report and then it was another week before the new water heater was installed. I thought this item was covered when I bought your warranty plan, but it actually cost me a total of $365. That was not what I expected when I bought this warranty that was supposed to cover this item.

2 years ago

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Linda Borger, TX

I am really not satisfied with the way a vendor is booked. It took 3 different companies to finally get someone to my house to replace a fan and 2 or 3 different companies to finally make it to my house to put in a garbage disposal. FINALLY a company by the name of HOUSE REPAIRS AND MUCH MORE ran by a man named James Y has come to my rescue. From now on if I need work I will always request him because I'm tired of other companies not being willing to drive from Amarillo to Morse Texas to do work. And all of the others have complained to me that the reason is that your company is hard to get paid by and that your company will cancel them and give the job to someone else. I will not be choosing Choice Warranty again after my contract runs out. Thank you for trying but you need to get vendors who are willing to travel a bit.

2 years ago

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Timothy Flynn Myrtle Beach, SC

My problem was addressed quickly. Worker arrived right on time and fixed my problem promptly. It was my first time using Choice Home Warranty, and I was very happy with my transaction.

2 years ago

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April Knoxville, TN

So Thankful for your Home program, our heater quit working on very cold night, and after calling you to request repair, very quick response, wonderful Heating Repair man came & fixed our heater.

2 years ago

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Annette Aaron Dahlonega, GA

Excellent customer service! Easy to file claims on line. Choice Home Warranty was fast responding to my claim. Set up with a repair service. Excellent work ! Top to Bottom were excellent! No hassles! Thank you!

2 years ago

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Jay Mabank, TX

Not enough communication service tech told us no parts available we did hear anything for several days. I called the choice reps four time before were told the technician had ordered parts and they oils be contacting us t repair our microwave. Nice everyone was n the same page everything went well.

2 years ago

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Margie Las Vegas, NV

Very happy with the recent service performed on my refrigerator. My only negative about Choice Home Warranty is that I keep receiving emails almost daily to get me to become a customer when I already am. I

2 years ago

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Linda

When I've called to set up having them come out and look at an appliance or something, they answered the phones right away. They were very courteous and they seem to know what they're doing. I'd prefer if they could get back sooner about the results after a service person has come back out to look at the appliances. Usually I wait about 12 days.

2 years ago

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Anonymous

I just had problems with my refrigerator, and the man they sent out was wonderful. He was fantastic. A couple of times I called in and they denied my claim and I wasn't too happy about it at the time. I've had Choice for several years and I'm sure I'm going to renew it when the time comes.

2 years ago

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Alexander

I had a problem with my air conditioner and it was properly resolved. It was timely, even exceeding my expectations. Overall, it was fine. It's a reliable company and I'm glad that I have it. I hope I will continue our cooperation and business related matters.

2 years ago

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Dennis Little Rock, AR

I have had two other home warranty companies and Choice is by far the best. I had an extremely complicated situation recently and they helped me greatly getting through it. I highly recommend it!

2 years ago

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Michael Avondale, AZ

They make things difficult..redundant...and it takes to long to get shit done.. If there is an issue with the repair..instead of having an option to reopen an existing repair to make the repair individual come back and fix it properly..they make you open a new claim, for the same thing as the last claim..starting the whole process over again..even charging you the initial fee...happened 3 times to me...looking to move on to another company

2 years ago

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tracie sims St Louis, MO

Some of the people CHW uses aren't very professional. One was simply outright disrespectful. I would prefer not to have any of my plumbing issues serviced by the company CHW sent to my home. I rated customer service only one star because I no longer get to talk to a real live person. Don't get me wrong though, the process from start to finish was fast and easy. Some of us prefer that person to person interaction.

2 years ago

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Roger Walls Houston, TX

The service tech that came to our home was very good. If we were to have another plumbing issue, we would definitely want him to return. This is the second time I have rated this job.

2 years ago

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Mrs Ace Milford, CT

Choice Home Warranty best investment I ever did, having a old home is worth it, staff are very helpful and accommodating you will have peace of mind that it will get fixed right away.

2 years ago

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Ofelia Homestead, FL

I have had 3 experiences 2 were excellent and one did not meet my expectations because they said it was my fault and would not be covered by them unless I covered to fix it after I paid the monthly premium and the visit. I thought the least it would cover to be fixed.

2 years ago

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Marilyn Tucson, AZ

I'm fairly new to CHW, but the couple times i've contacted them, I've had wonderful response time. Villa Home Services had been here to help and they do an amazing job! I'm definitely staying with CHW!!!

2 years ago

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Ardell

When I call in, they always want to know how you are doing, first of all. Then they want to know why you're calling. It would be really great if you didn't have to have a service charge, but I understand.

2 years ago

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Anne

Both times they repaired the problem quickly and with no problem. With the exception of 1 vendor, their vendors have been good. And they changed the one vendor to another vendor and that vendor was very good.

2 years ago

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Anonymous

We had a dishwasher that wasn't heating up and they took care of it within just a few days. They've always taken care of things whenever I have a problem. They always get whoever I need out as quick as possible.

2 years ago

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Anonymous

I needed to use it for my garage door opener. I called and they set up an appointment. One week later, I had a service man out and he fixed my garage door for me and I paid the $75.

2 years ago

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William

I had mixed experiences with the service. While they promptly addressed our pool pump issue with ease, the plumbing problem in our shower has been frustratingly unresolved for months. They've switched to a different plumber, but we're still waiting for completion. Communication about coverage also needs improvement.

2 years ago Edited November 14, 2023

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Frank Palm Springs, CA

This is good coverage for a good price. The only hesitation I have in giving five stars is in the turnaround time to schedule repairs; sometimes it has been a week or more! When you have water leaking or a toilet running non-stop for that long, it isn’t an acceptable wait.

2 years ago

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Melanie Kimberlin Deer Park, TX

I liked the fact that I got my a/c fixed. However what I didn’t like was that the a/c company they sent to me recommended that I have a new compressor and evaporator and all Choice would approve was adding refrigerant. It seems like they should trust the people they are sending out.

2 years ago

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De Gonzales, LA

We have made 2 claims on our pool, which went without being assigned. Therefore we found a local pool company who did help. We purchased a $400.00 Pat, which fixed. Problem, but CHW refused to reimburse us. Since that time we made 2 other claims, which have been assigned and went well.

2 years ago

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Emily Fort Mill, SC

Was not happy with my last claim. You denied my claim stating it was not normal wear and tear. My knobs on my range needed to be replaced. They are cheap plastic that surrounds each knob. So if you use your knobs which is the only way to turn on the burners, of course that is normal wear and tear. This was a simple not costly claim. But you denied it and it makes me question why I have the warranty. You said it was stated in the policy. I doubt that your policies are that detailed. And why upset a customer over a simple repair. Your 15 minute consult was a total waste. You weren't interested in listening to me and did not value me as a customer. Therefore I have placed a negative review of you on Goggle and also Amazon , which is where I eventually replaced my knobs. I deserve better than this and you deserved the negative relieve. I deny the review that I gave you after this episode. You caused me a tremendous amount of stress for a simple repair.

2 years ago Edited December 1, 2023

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Rebekah

Choice Home Warranty had a guy out to fix my garbage disposal fast and and easy! The company they had sent out was great to work with and installed a new garbage disposal same day! Thank you Choice Home Warranty! Rebekah E

2 years ago

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Jim

The speed, professionalism and courtesy of the service technician. Frankly I was surprised with Choice considering the bad experience i had with other home warranty companies.

2 years ago

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David Calabasas, CA

I was very familiar with the pool equipment repair company you sent me and knowing how good their work is gave me comfort that you contract with well rated and respected companies.

2 years ago

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Upendra

Some of them work out nicely, but some of them don't. So there's unpredictability to it. There are times where customer support may be good, but the person who they've asked to do a piece of work, the workman, he or she might not be good. A good experience was when the air conditioner was not working, the person went there and switched the broken component and everything was working just fine.

2 years ago

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Joe

Overall, it's been a really good experience. We've only had to use it once and hope we don't have to use it a lot. We have a dishwasher issue. The appointment was set, the folks came out and they had to order a couple of parts. So they're coming out next week to fix it. But they were prompt, time wise, and very nice. It's not fixed yet, but that will happen next week.

2 years ago

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Anonymous

I like Choice Warranty. But sometimes I think it's up to me to make the decision about the people that they hire, if I'm going to use them or not, because it varies sometimes. Sometimes they send out some good people and then other times, I don't know where they get these people from.

2 years ago

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James

They were excellent. They answered all of my questions and they were very well informed. Everything they told me has proven to be true. So I made a great choice in choosing Choice.

2 years ago

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Anonymous

They're very trustworthy. Customer service has been very, very good. They respond quickly and diligently in taking care of whatever my problem has been. They jumped right on whatever it was- ordered any part or whatever. The only thing is that they're just too expensive.

2 years ago

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Byron Berlin, MD

Tech, contact us on Thursday the day we called Choice. He gave us a Monday appointment which my wife was not thrilled about, late Thursday night he called us to tell us he could be there Friday morning my wife was delighted. He came in assessed the problem. Fix the belt in a matter of minutes and it was gone.

2 years ago

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Sheryl

I haven't had very good experiences with them. I've waited for a long time to get responses, and most of the time that I requested help, they sent me a text or an e-mail after a few days saying I can hire my own technician and they will reimburse, but if I had my own technicians, I wouldn't need Choice.

2 years ago Edited November 8, 2023

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Larry D Johnson Hephzibah, GA

The time and service was 100% top of the line, I could have not asked for better service and cost savings off the chart, only the best, Choice contact rep. stayed in touch from start to finish.

2 years ago

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Don G

Service was great. The renewal price jumped up, so shopped around. When I said I was leaving, offered same price as before, but it was too late. Would have stayed if not increased price in the first place. Don

2 years ago

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Brandon Dallas, TX

A little disappointed that a claim for an old leaking water heater that had to be replaced was denied due to not going thru “proper” channels. The apartment would have flooded so we had a new unit installed ASAP. The customer service reps were good.

2 years ago

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linda laner

Customer service was excellent. First appointment plumber cancelled as he didn’t have any one to send. Took a day off to no avail. Rescheduled with different plumber who was excellent.

2 years ago

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Bates

I am so thankful to have CHW. We have had them for three years and they have always been responsive and helpful to have any issues fixed. I would recommend CHW over another warranty company we had previously.

2 years ago

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Pearl's Properties Sacramento, CA

I called in a service order, Stating that my fan was making loud noises. I was told that someone would reach out to me. I was charged 75.00 The service person came out, Reported back that someone who created the fan the motor fan. The claim was my fan in the bathroom was making a very loud noise. They denied the claim and said that they don't fixed anything unless it's broken. Meaning does not work. I feel I could have been told that over the phone when I placed my order. So all of this could have been avoided. And I could have saved my money. So i'm sorry when you cost me money and you could have stopped it. With a simple phone call but you didn't. I cannot rave about your service.

2 years ago

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Mike Proscia New Braunfels, TX

Choice Home Warranty provides me with the comfort of knowing that whenever I have an issue with a covered service/item, I know CHW will take care of everything to my satisfaction.

2 years ago

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Verlin Herbert Willis, TX

Things are not going well I put two claims in poor service plummer came out n he act like he didn’t want to do his job now this weekend my wife was washing n we had backup in toilets n tubs we tried to let him no he did a poor job, also I had another claim that my water heater is not working properly, he was supposed to come by last Friday at 3 never came so I called n he told me to call Choice because he’s not taking Choice jobs, my wife is very unhappy about everything

2 years ago

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Bruce Van Nuys, CA

I called home warranty to have the dishwasher in my new home repaired. The technician and scheduler communicated well on when they would arrive and the technician was professional and efficient. Nice work.

2 years ago

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John Joyce

My oven had a board that went bad. Choice sent a technician out quickly, the problem was diagnosed and a board ordered. The technician returned and repaired the oven installing the new board. All went smoothly.

2 years ago

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Maryann Pompano Beach, FL

The response was quick from Choice. I was not happy with one vendor they sent because it took two weeks to get a part to fix my refrigerator. They claimed it was their supplier. Two weeks without a refrigerator was hard to deal with. Once it was finally fixed I was grateful.

2 years ago

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