Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Annie Johnson Marietta, GA

Both of my A/C units went out during the hot sweltering heat of summer. I called CHW and was told "you're covered 100%! After many, many, many calls, I kept getting the "run around." We need this and that from your tech. Iwas told to use any A/C tech of my choosing due to the overwhelming need during the summer heat. My service was completed and I sought reimbursements. My tech sent in pictures, all documents, serial numbers to no avail. After more than 50 calls, I finally talked to a head manager and he said they do not cover A/C units unless it's at least 25 years old. He stated that was company policy. Infuriated would be an understatement to say how I felt about CHW! Mind you, my unit was 17 years old, parts were no longer available, nor being sold. The reason I purchased the CHW Warranty was the salesperson recommended it aggressively because of its age. When my 3y Protection Plan is up. I'm moving on. False advertising. I am thinking about suing after I read all the reviews/complaints similar to my experience from the plaintifs in California.

3 years ago Edited January 10, 2024

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Leslie Ooltewah, TN

The particular technician we had was very knowledgeable and very helpful. He came out within on business day and it was smotth. They give me positive feedback and very clear expectations of the process of my claim.

3 years ago

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Shannon Apex, NC

I had to have my washing machine fixed and also a microwave. It took a couple weeks because we had to order the part so we had to wait for the repair because he couldn't do it until we had ordered the part. They're very responsive.

3 years ago

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Anonymous Sun City West, AZ

My experience has been fairly positive.They seem to know how to resolve the problem or pass it on to someone who might be able to resolve the problem.There does not appear to be a uniformity of the technicians, I don't get the feeling that these people are pre-qualified. You really don't know who's coming through the door.

3 years ago

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Judith And Gerry Vero Beach, FL

Everything was taken care of very quickly and was very positive. They got the job done as as quickly as possible there were no delays. The technician that came out to replace our AC motor was very polite.

3 years ago

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Anonymous Garland, TX

When I called about a problem they were responsive and got things scheduled right away and now I'm in good shape. It is nice to be covered for unexpected problems in the house.

3 years ago

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Julie Madison, VA

I'm not getting the response I think I need when I call. Then they don't cover things I think they should and I feel most the time that they come they say that it costs more than what I was originally told. I had to get a water heater replaced and when they replaced my water heater they said I had to have all these upgrades . So it cost me more than if I hired somebody else myself to put in a water heater. The vendors are good. I think it takes too long to get vendors out to your property.

3 years ago

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Vicki Fort Worth, TX

Had an air conditioning issue and they put me in contact with the repair person the same day that I called and that company was able to come out and look at it and fix it the same day. I was very happy with it.

3 years ago

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Carolyn Markham, IL

They really do assign it to someone quickly. We had an electrical problem in the house and the technician came out totally checked it out and said there was no problem with it and it really wasn't an internal problem it was a problem with the outside electric from the pole to the house.

3 years ago

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Ratasha / Eric Indianapolis, IN

A couple of weeks ago I needed to use my warrranty when my sump pump went out as well as the water heater and I needed a replacement. They did say that the sump pump needed to be replaced and they did take care of that, but when they came to the water heater they denied that claim because of they said that the tank was not a replaceable item and it was not covered under the warranty. Even the gentleman from the company that came out to give estimates said that he had issues with Choice in the past with replacing those which I thought was crazy so we were out over a thousand dollars.

3 years ago

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Michael Lee Towson, MD

Good response times and good service providers. But Choice opted to pay cash for our microwave, rather than provide additional repairs or replace the item. The amount paid is insufficient to purchase another microwave and have it delivered and installed.

3 years ago

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Michael Backus Keene, TX

Time for service to get here. Repairman took 5 days to get here. Was a follow-up to previous call and repair offered to give me my deductible back snd not show up. Said it wasn't a paying job since ticket was reopened. Called on Friday and didn't show until Tuesday. It was 88 degrees in my house. Then charged me another $100 for compressor and never checked w Choice on my price. Not sure if I was overcharged or not. Poor contractor sent. Find a replacement.

3 years ago

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Benard Mitchell Little Rock, AR

Two service request in a row about six weeks apart, they did not notify contract properly. The first emailed a date and time for appointment, but ontractor was unaware of secheduled service. Second, contractor stated he never recived communication from Choice so he did not keep appiont sent by home choice. Wasted half day waiting. I notified the contractor after reciving confirmation of the service order and he even stated he would see me the next day. No show no call. I contacted Choice and they reached out to contractor. He called back and resechudle for next morning.

3 years ago

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Ruth A Noyes Fairfield, TX

Wait time exceeds accepted business practice. No return calls when promised. Made stupid statements when asked why we weren't covered wen we understood we were. The first repair person stated he would not come out for lack of payment from your company for multiple past jobs. Another tech put us out 2 weeks, endangering our health as your company wouldn't allow us to remove a refrigerator until examined and it had black mold living in it, so now we need to be tested. The third tech acted like it hurt to think as he explained what your company would not cover, yet offered his services separately. I paid out $ 130.00 of my husband's hard earned money just so someone could go to lunch. Lucky me. As an adult I do not discuss any challenges I have with others and even if I did in this case, the truth is its own defense. Unless my family gets black mold positive test back, and I discover some need in the future you actually do cover as you state, we are done with business.

3 years ago

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John Dorsey Los Angeles, CA

Jonathan was friendly and told us general information about using the type of front-loading machine we have. He gave us the details of the follow up service. A pleasure to have.

3 years ago Edited January 10, 2024

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Melvin Callahan Cordova, TN

I am pleased with Choice Home Warranty , I own two houses and had issues inside and outside on both houses . Choice Home Warrant has done exactly what they said they would do.

3 years ago

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Robert Dalia Bayside, NY

They sent terrific technician who diagnosed my very expensive fridge that had stopped working and ordered the parts. I now have a brand new fridge. Best part, no cost to me at all!

3 years ago

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Mary H Jensen Meridian, ID

I was pleased with everything when I had my dishwasher fixed . . Scheduling my appointment, polite and professional repair person, work was done quickly and my dishwasher is working now.

3 years ago

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Phyllis Bedford Atlanta, GA

I like being able to turn to you for help and you did initiate a new claim so that went smoothly. However it is going to be 5 days before a technician can come out. I had to call Sears to schedule maintenance on my clothes dryer and they are coming out tomorrow - their charge is only $24 more than your service fee. (And no monthly payment.) So right now Sears is looking like they might be a better choice for me.

3 years ago Edited January 10, 2024

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Anthony Cole Woodbridge, VA

The rating is based on a non-reimbursement for a claim filed regarding my septic system. The repair cost $400 due to Choice not receiving response from a contractor to execute the repair. A receipt and write-up was obtained from the septic company, but the form, required by Choice, was not completed by the company, therefore I'm stuck with the bill.

3 years ago

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Wanda Hindman Fort Smith, AR

Because I have been waiting since June 5th for my dishwasher to be repaired. Choice says they have no control over when the vendor schedules you. However, they do not have a problem taking my money on time each month. Now, I am being asked to wait until July 5th for a repair that I requested on June 6th. This is very bad treatment of me as your customer!!

3 years ago

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Nas Allen, TX

My Kenmore elite fridge stopped working .Choice home technician said it needs a new compressor. choice home didn't fix it instead they gave me credit for 1/3 of the price of a new fridge. I called several times and and asked them for a different option. They refused . I had to buy a fridge and pay a lot more. They also didn't help me cover all the spoiled food in the fridge.

3 years ago

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Diania Ballico, CA

The pump on our well went out around 7 pm one night so we called a repair man and notified Choice Warranty. The next day the repair man came out to repair and Choice informed us that they needed pictures and a statement showing what was wrong before they could approve. I'm sorry but when there are 4 children and 4 adults living in the home you need water. We had the work done to only discover we could not even get reimbursed as we had no pictures or statement to give. We paid extra for coverage on the well pump yet they expected us to go without water just to satisfy their policy I guess.

3 years ago

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Daryl Lanzon Rochester, MI

Unable to locate a contractor to repair my A/C, offered to let me find my own contractor. Everyone I contacted was only interested in replacing the unit. Contacted CHW again and told them my findings and was told they are still working on finding me a contractor. Took about 1 week to repair after I ultimately found someone to fix it. I cancelled my claim. If your going to contract repair people they should respond quicker. Not even a "hey we're really busy, we can schedule you in two weeks". No one even tried to schedule my service.

3 years ago

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Tricia D Frye Heath, OH

Their customer service is top notch!!! Both representatives that I worked with were so helpful. My issue is with the contractors they work with....they are terrible. Can't speak to them except through Choice, they aren't receptive to our complaints. We have gone for 2 weeks without a refrigerator and still have to wait one more week until we get it fixed....ridiculous....I have 2 children to feed

3 years ago

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walter williams Ballston Lake, NY

I had American shield and they cover more cost. Also when teck came to look at microwave he never let follow up people know it would take 2 men. It caused more delay. They wanted to charge me for helper, pleaded my case and only charged fore. In their survey I mentioned they never hooked lights back but was worried it would cost me so did not mention. Your man who answers your 1 800 number never gave me a chance to speak to ask question just connected me without talking. Called back got same VERY RUDE UNCONCERENED A HOLE! ............... I was worried it would cost me to have somebody return! When trying to contact custer service when

3 years ago

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Helen Foster Crawford, MS

when I call they respond quickly and they will get back with email or however to be contacted. If needed to check out a situation just call them right away if you are a member also.

3 years ago

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Katherine McDavid Saint Leonard, MD

I have had all good experiences every time I put in a claim. Every time I have called they were very professional and courteous and claims were for the most part handled in a timely manner

3 years ago

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Shekhar Dahiya Marietta, GA

I had home warranty before with different companies but the coverage that I have got from Choice home warranty is super cool. Like drywall thats so good and then service is quick too.

3 years ago

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Larry Lehman Abilene, TX

They have been responsive the contractors have been good about reaching out after they are hired I used to American home shield at my last hole this company made me a good deal on home warranty I am happy

3 years ago

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Cameo Durrant-Gould

Response to claim is prompt and service providers are professional, courteous and knowledgeable

3 years ago Edited January 10, 2024

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Tynnetta T Jones

I pay a monthly fee for service then pay a fee for a repair my monthly fee i have been paying for over ten years with no service needed then i still pay for a service call ? I moved to a new home my service was cut off I called to inform of this move when i got to my new home my dryer would not work i was told because of my move i had to wait 30 days for my service to be reactivated so i was forced to buy a new dryer

3 years ago Edited February 27, 2025

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Sundar Nagarajan Herndon, VA

They are prompt, accessible, professional and courteous. Like any company there are things beyond their control. However they are willing to listen and fix error when need. I have been a longtime client and enjoy their service.

3 years ago

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GEORGE Bates Kansas City, KS

My garage door opener stopped working.First Technician came out & paid more attention to the door than the opener motor. Said he would fix the door for $300. Called him back, he said the same thing as before. He never checked the garage door opener motor. Second tech came out &opener worked fine. I explained to him that opener works sporadically. I removed 4 screws to the motor housing, removed the motor starter capacitor. That took all of 12 minutes & costs $22.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Kristofer Schleicher Fort Worth, TX

They often require two trips=one to assess and ask for approval to repair and then a later one to actually repair. Your service can be unnecessarily delayed for days. They are responsive and have good tech's under contract. As long as nothing is irreparable, you will be happy with the cost of the plan and the service. But, If they decide to replace your appliance, God help you. They refuse to tell you what unit you are going to get in advance. If they elect to pay you instead, they flatly refuse to tell what they based their offer on, though the contract requires them to pay their cost to replace with a similar unit. They won't tell you what unit and what cost their offer is based on. They just make it up. And they ignore demands for mediation and arbitration required in the contract. If you have to replace an AC system, they will pencil whip you, paying only for a component and you will ending paying the same or more than if you had just replaced the whole system yourself.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2022

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Terry Morris, AL

I've had a few problems with Choice Home Warranty's customer service, so I don't rate them very high. Found out the best way to request service is online- We had no problem with that at all. My wife put in a request for something and that was it. Fifteen minutes later I got a notice that a technician was would be out here. I don't think I would recommend Choice to a friend. For the money, the home warranty is great...If they would do what they told me they would do.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Anonymous Tampa, FL

With my first technician, I was not very happy with them, so Choice changed it for another gentleman and he was the best. From customer service to the repair and everything, he was great.

3 years ago

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Richard Westbury, NY

Until my issue is resolved, I prefer not to recommend them. One item was repaired satisfactorily. The service was good. The repairman was excellent. The other item I'm still waiting after calling multiple times, waiting to hear back from the person who's handling it and I'm kind of disappointed that they have not called back yet because I've gotten an email asking how my experience was with the call back that I didn't get.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Mark Papillion, NE

They've paid for everything that I've had except my air conditioner. They said because it was never maintained. But they've always responded back to me. I have a new policy because I just renewed and there's supposed to be new things on there and I never did get a booklet telling me what new things I have that I can use now. I've never have received anything in the mail or anything telling me what my new policy is, and I bought that like four or five months ago. I am satisfied with them, they gave me a fairly good price. Our microwave went out. And that was recently that was probably two or three months ago, and they were efficient. The guy came out within my time frame and he said he was going to be there. He got it done, cleaned up and left so it was good experience. Overall I have had a good experience with them.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Cornel Yulee, FL

When I told them the problem I had with my air conditioner someone got ahold of me within hours, but I had to put a claim in on the on the website too. So it was a very good and quick process. The guy who came out to fix it was a very good person. He was very knowledgeable and worked well.

3 years ago

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H Las Vegas, NV

I already recommended them to a lot of people. This company is the best for me. Every time I used them, I called them and they gave me very excellent service. It's very useful.

3 years ago

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Jerry Durham, NC

My air conditioning was leaking and water was pouring into my garage and it took four days to get somebody out. The people who came were great. At least someone came but they were late. They have the best price. When I called to make the claim it was all over the phone. I said the border was leaking that was included and they didn't respond to that.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Russell Gulfport, MS

In the short time that I've had the warranty, less than two years, they have agreed to replace both of my AC units in my house and save me a a bunch of money. It has been great so far.

3 years ago

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Tammy Fayette, AL

Choice has always been very helpful and very efficient and have done a great job. They have the best coverage for the best deal. I recently used it for my refrigerator and they arranged someone to come within a few days.

3 years ago

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Ravi Spring, TX

Once we put in a ticket, they usually assign the ticket to somebody. Sometimes they are hard to reach but usually once we reach them, whatever issues we have are resolved in like 24 hours. I think they can still improve.

3 years ago

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Tammy Crawfordville, FL

I've been able to get a technician out. I have no problems with customer support. I had an issue with my plumbing. And there was not a plumber in the area. I had to fix it on my own and it came out of my pocket. We also had an issue with our AC and there was no technician that could be set up. The latest one we had an issue with was our washing machine and we had a technician out here within two days and it was fixed. If there's a technician to come out it's great but it's not great when there's no technician from the area.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Carolyn Chicago, IL

With my last claim I put in over a month ago for the repairs and prior to that, the same repairs had to be done over, and so I had to repay again. Nobody kept me informed so I had to keep calling. I would not at all recommend. I really didn't like the people who came over because they had to come out again, so apparently they didn't do their job the first time No one kept me up to date of what was going on. I just didn't like the service.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Mary Columbus, GA

They stand behind the things that their company is about. I've always been able to use it. It's never been a problem. I've been with them for years. They are a reliable and dependable company.

3 years ago

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Julia Columbia, IL

They are very quick to find somebody who can help me with whatever issue I have. I needed to use my warranty to get my heater fixed and they found someone to do it and then the guy came out and they paid him and it worked out fine.

3 years ago

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Anonymous Atlanta, GA

It's just been a very good experience. Pretty seamless. From start to finish. I had a dryer go out of service and a technician was able to dispatch out within a day or two to fix it.

3 years ago

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