Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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William Bluffton, SC

When they decide to replace your appliance, it may take up to 30 days to receive the gift cards to use to purchase the new appliance. Within 7 days seems more reasonable, especially since the old appliance isn’t working or working properly.

2 years ago

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Verified Customer

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Eloise Opelika, AL

The contractor called to notify me that they were on their way to my home. They came in did the job, cleaned up the area they were working in. They were professional and polite.

2 years ago

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Gregory Ocean View, DE

My experience is where I live no contractors take the call and I have to hire my own contractor than it takes over a month to get my money back. Contact with a manager over the phone regarding an issue is inconsistent. I have had issues where e mails are not answered so you have to constantly keep following up . Just stay patient and professional when you deal with a case manager .

2 years ago

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Verified Customer

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Tony Ward Tupelo, MS

The claim process is ridiculous. My claim was not able to be processed because there was no-one in my area able to take the claim. When I called a customer service rep, it was like talking to a brick wall. I was eventually able to get my most recent claim resolved and received a quick reimbursement. This was only after I sent emails, and complained about the quality of service I was receiving. If this survey had been sent while my claim was still open my rating our be one star.

2 years ago

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Verified Customer

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Lauree Yucaipa, CA

I love that when something breaks down and I file a claim, Choice Home Warranty assigns a technician within hours. The technician may or may not be able to come right away but they take care of it as quickly as possible.

2 years ago

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Rolf Cuautitlán Izcalli, MEX

Overall it looks like Choice is a good deal BUT ... there are so many things they will not cover, too many excuses ... the small print or even worse, the "because it is not SPECIFICALLY listed we don;t cover it' even though it was a clear issue with an appliance they apparently do cover. And if for any reason they can't get a service company and you decide to go for reimbursement then be prepared because that is a nightmare and actually many companies refuse to take the case if it means having to submit paperwork to Choice, even if you had already paid their complete work. Choice is so bureaucratic and cumbersome that even submitting paperwork is a hassle. For small and quick items CHW is fine, for any bigger jobs be prepared for a bigger disappointment.

2 years ago

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Verified Customer

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Cindy Kelly Spring, TX

We had two vendors come out through Choice. Electrician, and locksmith. Both were very competant and timely. Only criticism, is rekeying the locks was 'included' in our warranty but only a certain amount of locks were covered and we had to pay for the rest. We only have 3 doors, but the warranty didn't cover them all.

2 years ago

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Verified Customer

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Amir Aghaty Canoga Park, CA

I have only used the benefits once. The salesperson was great in explaining the warranty and coverage, however, when it came to using it, appointments were cancelled couple of times and the tech was no-show another time. I had to go through hoops to get my fridge replaced but at the end, I was taken care of.

2 years ago

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Verified Customer

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Shirley Unruh Bakersfield, CA

I think that choice home warranty is awesome I’ve only had one experience but I liked it. My dryer stopped spinning. The technician replaced the belt and it was up and running!!

2 years ago Edited September 6, 2023

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Verified Customer

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Tony Rainey Midlothian, VA

In my most recent claim, I'd waited a week on a refrigerator tech to come after calling in the claim. He arrived and diagnosed the issue and recommended the unit be replaced, Choice cancelled his call and scheduled another tech to arrive. This took and additional week only to send the recommendation to Choice where they'd decided to replace the unit. This was two(2) weeks of not having a refrigerator and trying to keep essentials cool by using coolers having to purchase ice on a daily basis. The amount that Choice was offering to replace the fridge wasn't enough to cover half the cost of a new unit with similar features. I'd scheduled a call with the case manager to have the amount increased. That took an additional 3 days to talk with the case manager. The case manager did slightly increase the amount. My issue then was that they couldn't send that increase amount in the form of a check to me to go out and purchase a replacement. They'd only give me a gift card in that amount to Lowes. I don't like that they're forcing me to take that increased amount and have to shop at Lowes. I'd like to be able to shop anywhere that I want. This really soured my opinion of Choice. I'm a realtor and I've referred many clients to them but, after this, I'll no longer do that.

2 years ago

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Verified Customer

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Maria Wenonah, NJ

Over the years I have had numerous home warranties, however, Choice Home Warranty is the only one that I found to consistently provide great customer service. Everyone is both polite and professional.

2 years ago

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Verified Customer

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Sandra Milton, FL

When I had water flowing thru my house from air conditioner inside I was emptying 2 gal every hour . They made a contract with Sears for 6 days to wait. i could not keep this water problem from ruining whole house for 6 days so I gave them 3 companies near by that could come that day They refused so I had to get my own company and pay full charges I think they try to scam you so you have bought thei cntract but do not really care to find a repair and just keep their money

2 years ago

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Verified Customer

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William Scottsdale, AZ

I like Choice because they have a person to answer the phone. I was given time frame to expect some one.’ Finally the work was done well. I was happy with the service provided .

2 years ago

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Rick Maxwell Lawrenceville, GA

It would be 4 stars but I'm giving them 2 stars based on my first claim with them, which was an absolute nightmare. Starting on June 7th I had an issue with my cooktop tripping a breaker and the first tech they sent out that looked at it was there no longer than 10 minutes. They told me it "looks really clean" without ever checking to see if it was an issue with one of the burner controls, even though I offered to switch on the breaker to see if it was an isolated problem. They surmised it was a problem with my home's electrical system and we'll need to send a qualified electrician out, which would cost another $85 service fee! What?! They gladly took my $85 then left. The electrician came out, and everything was fine with the home (as was expected). This technician went the extra mile and worked with me on checking the burner controls and it was discovered one of the switches was bad but the others were operating fine. Why didn't the first technician do that, even though we offered to help? If they had done their jobs we wouldn't be out an extra $85! The electrician advised Choice it was the switch but Choice never offered to refund the first $85 because of poor judgment by the first technician. Moving on, Choice messed up the parts order and further delayed the replacement of the burner control by an entire month. Finally, on 8/21, almost 11 weeks after the claim was filed, the cooktop was repaired but we're still out $85. They also weren't truthful when we first signed up with them about $85 per visit service fee. American Home Shield and Sears Home Services don't do that so we're considering switching to them. The second claim for my AC was handled in two days so that's their saving grace.

2 years ago

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Verified Customer

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Marla

The vendors from Choice have just been horrendously awful. You can't really get anybody until you sit on the phone forever and and you have to listen to an automatic robot trying to fix your problem when it can't be fixed by a robot. It's very frustrating. I tried to use it because a hot water wasn't heating properly. The company that was supposed to come out took about a week to even get around to coming out and kept giving me excuses and then when he showed up he didn't do anything and didn't call me back and I just went ahead and hired somebody else and paid full price to get it fixed.

2 years ago

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Verified Customer

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David

When I call in and make a claim it takes probably 2 weeks to get a provider out there to look at my broken appliances. I have tried to call them directly and it takes forever, so I do a lot online because of the convenience and less hold time. I used my warranty probably about 3 weeks ago and a provider come out around 2 weeks after I called. They looked at it they diagnosed it saying that I needed the part and pretty much ordered the part and we waited for the provider to come and install the part and that took another two weeks.

2 years ago

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Louis

Their communication can be confusing. And it's hard to get a live person to speak to. And when you do, they often can't answer your questions and you have to wait for another e-mail to call another day to talk to someone else. I'm actually in the process of trying to use my warranty now and trying to get clarification on what they're covering as far as my trying to get an air conditioner unit repaired/replaced. I'm not really understanding why I'm paying for home warranty if they're not going to take care of things.

2 years ago

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Verified Customer

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Ben

I'm thinking seriously of seeing about getting a refund because I have put in a claim and I'm hoping to get some service tomorrow and I'll see how that turns out and I'll know whether or not I'm canceling with it or not. It's an old water heater and we want to have it replaced, but I don't know if they'll do that or not. The people that they have sent out in the past have been very good. When our AC went out we had to wait 5 days for the technician to come out, and then he fixed it in 15 minutes. I think they have so many people calling and they don't have enough employees to handle the volume of calls.

2 years ago

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Carolyn

I've had issues where they've called somebody out to do some work and then the technicians don't let me know that they're going to be late or they just show up when they weren't scheduled and so I guess scheduling issues. I needed to use it for my stove and for my microwave. And with the microwave, the company that was here, there was a problem with the microwave because he was fixing it and it started smoking. So he had to take it in to their shop and when he brought it back he had to put 2 silver screws in the front of the black surface.

2 years ago

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Verified Customer

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Tina

In both incidents that I requested assistance, they did send someone. The first time I called them about the warranty. It took a couple of days to find someone and when they did, they didn't go through with the service tech's recommendation, it was denied. The 2nd time I was highly satisfied. Sometimes I'd be in a long extended hold.

2 years ago

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Verified Customer

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Gary

I've had them for five years and they are easy to work with. They get right on the problem and get somebody out quickly. The dishwasher wasn't draining and they sent somebody out and they changed the pump system immediately and got me back into business within 24 hours.

2 years ago

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Miranda

A week or two ago my A/C was working fine and then all of a sudden it started making weird noises. I made a claim to Choice Home Warranty and literally 2 days later, a guy came out, took a look, knew what was wrong, and fixed it.

2 years ago

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Verified Customer

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Merilyn

Service was the next day of filing the claim. However, when it was decided that a necessary part was unobtainable, they said my microwave had to be replaced and they would send me a Lowe's voucher for $191 to cover the cost of a new microwave of my choice. First, that will only cover half the cost of replacing the one we had with something comparable in functions. Secondly, it will take up to 30 days to issue the email $191 coupon to use at Lowe's (no choice of where I can buy the new microwave). In the meantime, I sit with no microwave. Maybe I gave you too many stars!

2 years ago Edited January 10, 2024

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Verified Customer

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Timothy

I like being able to talk to a person and a lot of times you have to go through an automated thing to get to a person or you have to schedule your claim online. I really think they're a great company. They've been very good to us and have been fair to us.

2 years ago

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Verified Customer

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Elmer

Customer support has been great. They've answered everything that that we've asked and they've been very diligent in their response. I used my warranty on our washer and dryer. We made a phone call and they got the contractors out, they serviced it and everything was worked flawless.

2 years ago

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Verified Customer

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Jaleesa

I had a ceiling fan that was not working. The light would come on but the motor I guess was blown out. I called for an electrician to come out. It took a minute, but I guess that's not their fault. They really just have to find someone to come for the claim. It was a really good experience.

2 years ago

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Verified Customer

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Charles

They give me a discount on somethings, but don't cover it all. I have also had experiences that they came out very quickly and made the repairs and it was done. The guy that replaced my hot water heater did an excellent job. It was a very good quality hot water heater replacement and it was quick.

2 years ago

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Anonymous

I've had some experiences with choice home warranty that I thought should have been better. We had an air conditioning problem, we have two air conditioners and they would only fix one of them. I had to call back here just recently to get the other one fixed and it was a separate charge. I had an experience before where I had a toilet that was leaking and the guy came out and he fixed three toilets that needed fixing on one service call. The people that come out and do the service are for the most part very competent.

2 years ago

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Verified Customer

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Rebecca

The last guy that came out did an excellent job. We had a bathtub backed up with water and I put in a service call and they sent out a plumber who charged me as soon as he came through the door and went in the bathroom and didn't do anything. I used our personal towels to soak up dirty water that was backed up in the bathtub. Tried to charge us $450 to clear the the drain after charging the $75 deductible or copay, whatever that is. And when I called to complain, they just said, he can charge as soon as he walks in the door. There's nothing they can do about it.

2 years ago

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Verified Customer

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Johnnie

My microwave stopped working and I called Choice and I got a response back the next day and the the contractor was out a couple of days after that repaired the unit and things seems to be working fine.

2 years ago

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Verified Customer

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Gina

I used it a few times actually. They got someone out the same day or the next day. We saw the issues from our new compressor from my fridge and something in the air conditioner that they fixed, so it was good. They're responsive. They get to the bottom of stuff.

2 years ago

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Verified Customer

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Norma

Immediate response to my needs. The timing for scheduling the appointment was pretty quick. My AC stopped cooling on Sunday and then I got the appointment scheduled for Wednesday.

2 years ago

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Verified Customer

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Harlon

They are easy to get along with. So far they've done what they said they're going to do. I called about my dryer and they scheduled it the following Monday when I had called on Saturday.

2 years ago

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Julian

I called for leaky faucets in the bathroom and they sent someone out to fix it right away, and they couldn't fix everything the same day. So they came back two days later and finished it up.

2 years ago

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Verified Customer

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Anonymous

I had an air conditioning situation and he may still have to come back, but I lost some Freon and he restored more Freon in it and it's working good now. It just seems to be the right warranty company for my situation.

2 years ago

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Bridget Streat Fort Worth, TX

CHW has been great until I recently filed a refrigerator claim. It took over a month and four technicians later to finally offer a buyout. By this time I had to throw away much food because of the looooong delay. You would think that, after all that I had encountered from 5/28/2023 until 7/11/2023, they would have expedited the payment. I am still waiting as of 7/18/2023.

2 years ago

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C Baton Rouge, LA

I have been a customer of CHW for over 10 years. I have been pleased with the repairs and service provided 95% of the time. Occasionally, one of the technicians sent is undependable or incompetent. Otherwise, I have been satisfied with the service provided by the company.

2 years ago

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Bill Houston, TX

Still awaiting my recent claim #204303536 to be completed. The CHW fixed my airflow in my ductwork, but hasn’t repaired/fixed the drywall in the ceiling where the vent was removed. The opening in the drywall vent will not support the screws hat secure the vent.

2 years ago

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Deborah Waco, TX

Easy to submit a claim, the technicians are knowledgeable, experienced, and friendly but it takes a long time to actually get a technician to your home. They have an option to pay your own tech yourself and get reimbursed but I never use that option.

2 years ago

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Verified Customer

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Robert Cocoa Beach, FL

We have two homes covered by Choice Home Warranty. We have also had a few instances when we needed to use our policies. They have been responsive and we have always been satisfied with our outcomes.

2 years ago

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Niane Greene Los Angeles, CA

I did not like that I had to pay over $400 dollars to get the water heater installed. I was also charged two separate fees for a water heater consultationtion and to fix the garbage disposal and as far as I was concerned it was still a plumbing issue. He did not even replace the garbage disposal but twisted something and then said it was fixed. I called on Tuesday morning to say that I had an emergency with the water heater. Someone showed up on Wednesday and said that I needed a new water heater and I had to wait until Monday to finally get it installed. That means I was without hot water or water in my kitchen for 5 1/2 days.

2 years ago

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Verified Customer

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Diana Sanford, FL

I get peace of mind knowing that if something goes wrong they have me covered. I’m retired and knowing that if a major appliance breaks I am covered. Their service has always been fast with qualified repair services.

2 years ago

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Verified Customer

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Candy Kramer Rancho Cucamonga, CA

I have issues from nowhere back-to-back and they have helped me along the way. With no fuss that people tell me to watch for. IYou should really move the Choice they are awesome!

2 years ago

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Dennis

2 years ago

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Charlotte Cooke Monroe, NC

Choice always replies to a need in record time! Whenever I have had to use their services I get an answer from them within the day, sometimes just an hr or 2. I am very happy with Choice !

2 years ago Edited January 10, 2024

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Verified Customer

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Roy Lumberton, NC

Choice Home Warranty immediately found a repair service for our air conditioning system and within two hours it was repaired so a big shout out to Choice Home Warranty for a job well done.

2 years ago

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John Baltimore, MD

I had an appointment on 7/7 to fix my dishwasher. The tech was unable to correct the problem because a plumber needs to connect the hose to the garbage disposal. Never the less I paid him $65. He said he would explain the problem an I should not have to pay another $65 to repair the same appliance. He also said he would see that the proper tech is rescheduled. As of now I have not received a reply.

2 years ago

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Verified Customer

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Gladys Brooklyn, NY

The service people came within 24 hours and knew exactly what they were doing. They had to order parts to compete the job and returned after the parts arrived to finish up. very professional.

2 years ago

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Verified Customer

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Reid

Great company stands behind their product won’t leave you hanging will find a way to help you … wouldn’t think twice about purchasing or referring (which I have) Choice Home Warranty …

2 years ago

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Verified Customer

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POLITIMICOST Columbus, OH

The plumbers that put in my water heater were fabulous! I'd use them always!!! I was a bit surprised, though, that I was required to pay $600 labor fee. When I purchase a warranty, I expect everything to be covered!!!!

2 years ago

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