Choice Home Warranty Reviews

App is easy to use to file a claim. Process is easy to approve or decline non-covered charges. The service providers they use are professional and legit companies. Much better experience with Choice than I had with American Home Shield.

star star_border star_border star_border star_border i bought 6 year coverage. $2700.00. my dishwasher that cost 700.00 plus 186.00 to install. when jake sold me this coverage he told me that if something happened to my appliances, you would repair of replace that appliance, with only a 75.00 fee for the cost of the technician...... well, that is not what happened. you only promised to mail me a check for $358.00. I CANNOT REPLACE MY DISHWASHER FOR THAT. and it could have been repaired at $499.00 (or soething like that) and you held steadfast on only $358.00. i cannot replace my high-end dishwasher for that 358.00. if you could find me one at that price and have it delivered to my house i would appreciate that . ANYWAY, I AM NOT SATISFIED WITH THE RESPONSE I GOT FROM YOUR COMPANY. WHENTHIS WAS SOLD TO ME, JAKE TOLD ME...... THAT Y OU WOULD REPAIR OR GIVE ME A NEW APPLIANCE. I AM NOT HAPPY ABOUT THIS. AND....................... I HAVE NOT EVEN RECEIVED THE CHECK YET. I WOULD GREATLY APPRECIATE IT IF YOU WOULD REPLACE MY DISHWASHER WITH ONE VERY SIMILAR TO MINE. I AM NOT SATISFIED WITH CHOICE AT ALL. AND I WILL TELL ANYONE WHO I THINKING OF GETTING CHOICE....................................DON'T DO IT CLARA BERNADTi bought 6 year coverage. $2700.00. my dishwasher that cost 700.00 plus 186.00 to install. when jake sold me this coverage he told me that if something happened to my appliances, you would repair of replace that appliance, with only a 75.00 fee for the cost of the technician...... well, that is not what happened. you only promised to mail me a check for $358.00. I CANNOT REPLACE MY DISHWASHER FOR THAT. and it could have been repaired at $499.00 (or soething like that) and you held steadfast on only $358.00. i cannot replace my high-end dishwasher for that 358.00. if you could find me one at that price and have it delivered to my house i would appreciate that . ANYWAY, I AM NOT SATISFIED WITH THE RESPONSE I GOT FROM YOUR COMPANY. WHENTHIS WAS SOLD TO ME, JAKE TOLD ME...... THAT Y OU WOULD REPAIR OR GIVE ME A NEW APPLIANCE. I AM NOT HAPPY ABOUT THIS. AND....................... I HAVE NOT EVEN RECEIVED THE CHECK YET. I WOULD GREATLY APPRECIATE IT IF YOU WOULD REPLACE MY DISHWASHER WITH ONE VERY SIMILAR TO MINE. I AM NOT SATISFIED WITH CHOICE AT ALL. AND I WILL TELL ANYONE WHO I THINKING OF GETTING CHOICE....................................DON'T DO IT CLARA

Ive put a claim in abput my toilet runnung plumer came did not fix the problem i called again got no repponce I fixed the toilet -and I was still charged???? Still never heard back from CHOICE HOME WARRENTY???

I was very happy at first because they contacted me set up an appointment and he showed up and I was tickled to death with the time that it took. However, he said he would have to order parts which he did and said he’d be back once he got the parts in. Well, now it’s been 234 weeks. I don’t even know how long it was and he’s never showed up. We’ve never got a call and we don’t know anything about our refrigerator so y’all have Only to go up as far as to get a good rating for me.

COMPLETE INCOMPETENCE FROM THE ISIORTS I SPOKE WITH YESTERDAY,. ONE CLAIMED SHE IS A SUPERVISOR. I TELL HER WHAT I NEEDED AND THIS BOZO SETS IT UP TO SEND THE SAME PLUMBER OUT THAT WAS HERE WEEKS AGO. HE WASNT A PROBLEM. HE TOLD ME WHO I NEEDED. YOUR IDIPT COMPANY CANT LOOK UP T SEE IF THIS COMPANY RECOMMENDED WITH THE EQUIPMENT TO DO THE JOB IS ON YOUR VENDOR LIST? DID REVLON 'S CHEMICALS GET IN YOUR WATER? BOTH OF YOU NEED TO GET JOBS ACROSS THE STREET PACKING SHIPMENTS FOR AMAZON. I SPENT 45 MINUTES ON THE PHONE WITH THIS IDIOT AND I GET A MESSAGE THAT I REQUESTED THIS VENDOR. UH NO I DIDNT. THE LOCKSMITH DIDNT SHOW UP AND I GET A BULLSHIT REPLY THETRE WERE "UNFORSEEN CIRCUMSTANCES: YEAH HE DIDNT SHOE EMAIL TEXT OR CALL TIL THE NEXT DAY= UNPROFESSIONAL AND UNRELIABLE, DIFFERENT FROM WHAT HIS WEBSITE SAYS AND HE USES A DIFFERENT NAME NOW THAN ON YOUR RECORDS. HE IS SO CLOSE HE COULD HAVE WALKED HERE IN 5 MINUTES. THE INCOMPETENCE OF ALL OF YOU IS UN BE LIEVABLE. YOU CANT PUNCH YOUR WAY OUT OF A WET PAPER BAG. THIS IS THE 2ND REQUEST IVE GOTTEN FROM YOU TO GIVE A REVIEW IN 2 DAYS. YOUVE SENT ME 4 OTHERS TOTAL WHEN THERE WERE 2 TO REVIEW. GENIUSES. YEAH BLAME IT ON SOFTWARE. KEEP IT UP, THE REVIEWS FROM ME WONT GET BETTER. And the green button says amazing instead of send? no, no youre not amazing, unless you mean amazingly stupid

The work is done pretty quickly and I like their choice of contractors. I have used choice home warranty a couple times and so far it’s helped me out tremendously.

The service person was able to solved all my problems. The only thing if there is something is my sink Farcett was leaking and he stop the leak and said he would order a new one and come back and install it

I like the representative that I spoke with when I paid my contract. And I have been very pleased with their performance and the technicians that were assigned.

Didn’t know anything about home warranties but am very pleased with Choice. Have used them twice with great results. Thank you Choice Home Warranty! Bruce

The refrigerator finally got fixed Saturday November 29th. I had to call four times to get answers when would they show. Had to order part and when I called they said part was in. Sunday November 30th a code showed up so I called them today to ask them what does that mean is it safe. Refrigerator is working just need answer. Will call Choice Warranty tomorrow to see if I can get answer. I understand it’s was during the holidays it took 21 days without a refrigerator. I couldn’t have Thanksgiving at my house but although I’m thankful to have family.

Needed to replace my existing warranty, had a bad experience and heard about choice by watching TV and online ads, just decided to try it. So far it's done what I needed when I needed it.

Choice Home Warranty gets things done quickly. They are very thorough and have great service. I would recommend Choice Home Warranty with 5 out of 5 stars.

Excellent turnaround time. Great knowledge on the part of the technician, who promptly diagnosed the problem and fixed the dishwasher during his initial visit.

Choice sends reputable repairman. The service call price is reasonable. Usually all the parts are covered as well as any additional surface calls for the same issue.

I like the fact that someone is always available to assist you with your questions regarding an item that needs servicing. They will address your concerns immediately .

Price continued to increase yearly plus the deductible also increased yearly. Do know company doesn't have much of a choice about those increases due to what happened with the economy over the last 5 years.

Choice Home Warranty has great customer service. We had an issue with a contractor that was resolved in one day to our complete satisfaction. Thanks so much!

Choice needs to work on approving claims with contractors, if contractors cannot contact anyone then tge claim cannot move forward. Also, tge customer must take another day off once approved work has been granted. To big of hassle for contractors to take a work order.

I thought they were a good company. But I am finding out that every time I call in a repair, it is never covered. My last call, I paid my copay and they declined the repair and never gave me the option to get it fixed. I had to call another company, and paid $125. If my copay would have been counted, I would only have paid an additional $60. I still for the life for me can’t understand why it wasn’t covered. The pump on my A/C wasn’t covered either along with a couple other repairs I have had to pay out of pocket. I suggest you keep your money and put it in savings, instead of using CHOICE!!!

I didn’t choose Choice. It was included in my closing. Regional guy (Dave in St Louis) was extremely helpful. Home office assistance was from people that could only speak broken English. They hooked me up with a guy named Ken to see what the problem was with my water softener. He did come out and determined it was shot and needed replacing. I paid him the mandatory $75 service fee. Company arranged for him to come back and replace the filter. He never showed up. D I texted him and he responded he got tied up and would call me. Next day came and went, no call. So I called and texted him and he ignored my attempts to reach out. The company did say that they would send me $500 and I could make my own arrangements, which I did. Still waiting on the check. We’ll see if I get it.

I would give you five stars if the plumbing company you guys used was decent. Plumbers electricians and beyond came to my home and did an awful job. Left an open wall with a leaking pipe. I had to hire someone on my own to come correct what these plumbers did. you should really consider changing your contract with the plumbing company you have now. If you need more information, I will be happy to discuss with you.

Prompt to accept claims and receive initial fee. Relatively quick to setup appointments. On the first claim, the assigned company changed suddenly. The technician was great even when the wrong appliance was ordered. On the second claim, the technician seemed a bit lost at what to do and didn't troubleshoot the whole problem. CHW offered a RIDICULOUS amount to replace part of the appliance with one specific vendor that doesn't carry it at all. Moreover, I don't even know who to redeem their ridiculous credit with that vendor. Unable to communicate to decision-making personnel. Customer service limited to few options and hardly helpful. Regret buying a 3-year plan!

I put in a claim on the electric oven and had a repairman called 2 days later, it took longer to repair but the service I got from Choice Home Warranty was great.

Never buy Choice Home Warranty and Never use All City Appliance, Or Larry Nichols. It is a nightmare that doesn't end. I reported 2 claims Oct the 16th, One being simple that it only requires an ignitor for my counter top gas stove. They said they were sending a check for 433.00 to replace my stove. Still 34 days latter havent seen a dime. The second claim is for my washing machine. Same technician for both claims. Choice authorized The technician to repair my machine. 34 days latter we still have not spoke a word to this technician except through text. Only hearinf from him week before last saying, he has our parts. However he was going to Kansas, I contacted Choice home warranty about my claim. The tried twice to call him and also, text him. Tech said he would be here Tuesday November the 4th. No show, no call, no tech. I text him on Friday Nov 7th, asking if he was coming? He said I am on the schedule for Thursday Nov the13th between 11Am and 3Pm. He didn't even have the decency to call, text or send up a smoke signal. I left him a MESSAGE THAT i AM REPORTING HIM TO BETTER BUSINESS. Monday morning Nov 17th I spoke again with Choice Home warranty asking they send another technician. I told them that I need my machine fixed. They told me all they could do is reach out to the technician and would contact me within 24 hours. Here we go again.

WHAT IS GOING ON HERE. I AM VERY UPSET WITH THE WAY YOU ARE HANDLING MY CLAIM. THE KITCHEN FAUCET IS RUNNING SLOW/DRIZZLE AFTER YOU TURNED OFF THE WATER TO REPAIR MY BATHTUB FAUCET UPSTAIRS. YOU SHOULD CLEAN/BLOW OUT THE LINES HERE. THE ABOVE CLAIM IS FOR MY DOWNSTAIRS BATHROOM. THERE IS A LEAN UNDER THE SINK. SENTIEL PLUMBING TOOK PHOTOS AND SAID THERE IS 2 LEAKS---I PAID HIM $75.00 AND HE REPORTED THE CLAIM AND YOU SENT HIM AWAY WITHOUT ANY REPAIRS---NOW YOU HAVE ASSIGNED ANOTHER PLUMBER TO COME AND MAKE REPAIRS. THIS DOES NOT MAKE ANY SENSE AND I WANT THESE REPAIRS COMPLETED. IF I GO ON SOCIALMEDIA AND REPORT THE RUN-AROUND I AM GETTING WITHOUT RESOLUTION---IT WILL NOT LOOK GOOD FOR YOU . I HAVE BEEN A LONGTIME CUSTOMER AND I STILL HAVE A LONG TIME CONTRACT. I DESERVE BETTER TREATMENT THAN THIS. HAVE A SUPERVISOR CONTACT ME AND LET'S GET THIS PROBLEM RESOLVED. DELIGHT FLANAGAN

They cannot seem to find a reputable company to fix our refrigerator ice maker. They’ve sent the same company out 3 times already and will be sending them a 4th time. We had to call twice to finally get the 4th appointment.

I have to work with it as I trusted what it said they will do. I have had to use it twice since buying and had some set backs with communication issues but things got settled and work was completed

Very good experience. The only problem that I experienced involved too many individuals trying to connect with me for contract renewal. It was bothersome amd annoying. I would have appreciated fewer call s and texts.!

They have been great all across the board for me and my clients. Excellent customer services and great coverages. They are also very smooth and quick when it comes to claims!

They responded the same day to the request and determined the response within twenty four hours as well as processing the refund for an item that could not be repaired.

So far so good. All contractors are very competent, except for one who made us wait almost 3 weeks for refrigerator repair. Other than that very good!

I was told it was a good company, but I am having issues getting my microwave fixed. I have not been offered enough money to replace or fix my microwave and they are making me find a a replacement, what a hassle. Still waiting to find out how to resolve my problem.

As soon as I submit a request for assistance the team responds within the hour. The service information is sent to my email and within 2 days they arrive.

They gave me a good deal for multiple years but they don’t provide very clear information on what is and isn’t covered, so we thought garage door springs were covered based on what they did have in written in their covered list, but they said it wasn’t. Being vague about coverage isn’t ok with customers.

I had an issue with my heat and air and had an appointment the next day. Easy to work with fast and the company they sent was awesome nice punctual and polite

Previous home warranty service was extremely slow and was more expensive. Choice Home Warranty has demonstrated very prompt service and less expensive.

I have one outstanding claim that remains to be completed. It should have been completed yet getting the contractor to return was a bit difficult. I did call choice and they are having him return but it is not done yet. We had another claim and it was denied. I appealed it and the person who handled that was very dismissive.

I had our A/C unit replaced in 2020-21 time frame and every year after that we filed a claim due to the unit freezing. Choice took care of it each time. this year in July and now in October they say it's under manufacture warranty, when informed it was a leak in the coil now the refused my claim for repair, a twelve hundred dollar bill which I paid

As a VIP Service customer, you guys hire, Anytime Home Warranty, a sub par company that took a shortcut and didn't completely remove the old and replace with a new garbage disposal. They attached a new MOEN garbage disposal onto a ten year-old Insinkerator Sink Flange. I paid $75 for the service fee. Now your Case Manager DAN L. said it is working fine and if you want the sink flange put in another $250 will be charged. Anytime Home Service drove off with the MOEN sink flange and they are calling me a nut case that everything is working just fine. BUT, I CAN SEE THE INSINKERATOR sink flange STARING ME IN THE FACE. Is CHOICE my advocate? It seems that Anytime has convinced you that the sub par work is just dandy!

Every claim has been a total hassle and restrictions and strange inclusions and exclusions. Also, unrealistic replacement costs when a repair could not be made. It is by far the worst home warranty experience I have ever had. We ended up having three major claims performed by others due to the difficulty in dealing with Choice Home Warranty. The coverage is less than worthless. Four visits to tell us our share of the air conditioning repair, got an estimate from a dealer and we were able to get the repair done for half the price you wanted from us. You were not able to do anything but confirm that we had a leak, no detection, no repair, no referral only a lengthy confusing call about all that you do not cover. Was not able to repair a cooktop, so we called out appliance repairman and he repaired it. Overall totally worthless.

We had another home warranty company that didn't work well for us. Your company is amazing. Thank you for working for us on the repairs of our refrigerator.

They're very efficient and response is done in a timely manner, but the technicians that they send speak VERY broken English to where I could hardly communicate with them. This is the 4th time this has happened to me. Otherwise, the company itself is pretty awesome.

This is the third home warranty company I've used as a homeowner. I've never had any issues with any claim, whether small or large. They've been great!

The company that you choose to do the work does not get back with the client and it’s horrible. It should not take 3 to 4 weeks to get the appliance fixed. I’m very dissatisfied. I called in about my air conditioner. Nobody has got back in touch with me regarding the port or when it’s gonna be fixed.

Horrible Customer Service. I just checked my credit card statement on saw charges for a renewal which I cancelled months ago. I accepted a settlement for a claim where i was to received a $406 gift card to Lowes and after three weeks had to call to find out the status and was told that a link would be sent out to me the next day. I have 3 claims denied because of exclusions that were never offered when I ordered the policy. The Claim Agents are extremely aggressive and read from a script offering standard answers per company policy. The salespeople will say ant thing do get you to commit to the policy, but when I filed claims, they seemed to invent exclusions that are hidden in theyre fine print policues.

UP TO NOW SERVICE AND REPAIR HAVE BEEN GREAT. WITH THAT SAID: I HAVE A DISHWASHER THAT THE REPAIR PART IS NO LONGER AVAILABLE, SO REPLACEMENT WAS ISSUED IN THE FORM OF A GIFT CARD IN THE AMOUNT THAT WOULD COVER DELIVERY, INSTALL, REMOVEL OF UNIT, A BUCKET, SCRUB PAD,DISH SOAP. WON'T COVER EVEN 1/2 THE COST OF A REPLACEMENT UNIT. "REPAIR OR REPLACE" SHOULD MEAN IF CAN NOT REPAIR, REPLACE THE UNIT(THE EXISTING UNIT IS INSTALLED THUS INORDER TO REPLACE THE UNIT MUST BE REMOVED AND REPLACED INCLUDING INSTALL, DELIVERY AND REMOVAL SHOULD BE SEEN AS PART OF THE REPLACEMENT PROCEDURE !!!

I had to call more than once and they had no record of the claim, so I had to submit it twice, but once submitted, the subcontractor contacted me immediately. The technician was limited to what Choice accepted, and so he fixed what they approved. That being said, there is still a leak present, although much less than before.

RUN!!! Avoid at all costs. I would NOT recommend Choice Home Warranty company to my worst enemy. If they have a negative star option, I would rate it -1000. It's all a rip-off! I purchased their $750 plan because of the type of appliances I have. My $2300 three-door refrigerator with an alarm, ice, and water dispenser stopped working, so I called CHW. I waited over 3 weeks for them to tell me the refrigerator can't be repaired, it needs to be replaced instead. So instead of CHOICE HOME WARRANTY replacing my refrigerator with a newer one, they offered me an $800 gift card to Lowe's. Lowe's standard two-door refrigerators start at $900. Choosing Choice Home Warranty is one of the worst mistakes I've made in my entire life.

When our oven burned out and was unrepairable, we were very unhappy with small amount Choice offered toward getting a new one. A more recent repair of our refrigerator/ice maker went better, although the tech did not rectify the fluctuating temps in the freezer and fridge, even though he said he knew the likely cause.

This was the second time within a two month period that we had to have a tech come out on our refrigerator. Basically it was for the same reason. Our compressor is going out however it did not get replaced. He paid $65 each visit. And will probably have the same issue within the next 90 days