Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Yesenia West Palm Beach, FL

Choice has many hidden clauses that go against the customer when service is needed. For example, I had a glass top stove that cracked due to internal burner damage and it was not replaced because Choice does not cover physical damage. Also, the time from claim to getting vendor is too long. Choice is very quick to deny claims even when there is substantial evidence submitted. They do not work with the customer at all nor offer any alternatives.

2 years ago

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Hassan Mohamed Cassville, NJ

I like Choice home warranty , and I like very much the technician that came to fix my garage , That Technician was very good man , he care about his work , and he was very humble to explain everything .

2 years ago

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Christopher Hopewell Junction, NY

Really great warranty company. What I have noticed, post COVID, response times for repair are unacceptable - took 3 weeks to repair washer - come out, order parts, repair.... too too long. Otherwise the company itself has been good - I think it's more of a vendor issue.

2 years ago Edited February 16, 2024

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Brie New Albany, OH

So far so good. We have only had it for a short time but had to make a claim already. It was very easy and we had someone out right away. They seem to have fixed the problem but we are still monitoring it.

2 years ago

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Paul Zwiebel Englewood, CO

The Warranty covers most appliances and many repairs, making it fairly comprehensive, affordable, and a good value. There may be delays because the number of contractors who accept warranty work is limited and they must get approval before proceeding with repairs.

2 years ago

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Jermaine

I got prompt service. When I called, they were an immediate point of response. Whatever time of day, I got a notification immediately. Great service. I'll probably keep the service with me wherever I go.

2 years ago

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Rosmarie

I needed to use my warranty because my dryer stopped and the fellow that came by and fixed was just absolutely fantastic. He fixed that in 10 minutes and put everything back in place. That was a wonderful experience.

2 years ago

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Kim

They're very responsive so I don't have to wait on hold for a very long time, or I don't get bounced around from representative to representative like I did in my previous place.

2 years ago

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Gary M Honor, MI

The big problem is, you cannot find technicians, especially plumbers who are willing to work for you. We had a plumbing problem in our house, and it was open for a month, because no one would accept your contract because they told me you paid them less than standard, and it took 30 to 60 days to get paid. We ended up having to find somebody ourselves and to do it.

2 years ago

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Mark Schwartz Chandler, AZ

Recently, we had a problem with our dryer, and we put in the request for service. And once the person arrived, they fixed it fairly quickly and life was good. The only drawback was the amount of time it took to get it fixed, about 4 or 5 days.

2 years ago

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Donald

The vast majority of the time, particularly if it's something like plumbing, it works great. With appliances, it can be a longer time period to get things resolved and if the company chooses to not repair an item that is not repairable, their replacement policy could stand some fine tuning.

2 years ago

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Linda Durnin Bryan, TX

They are very quick to response. I just bought my home and have had to contact Choice twice. Choice does everything they can to resolve the problem. I am very impressed and extremely thankful that I signed up with Choice.

2 years ago

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Anonymous

Last time I called your group for assistance, they had people out right away. And in this particular instance they couldn't, and they didn't tell me; I had called them back. And then they told me someone will be out tomorrow. The guy came out the next day and did a very good job of replacing the thing that broke. I have no complaints about him, but I was not made aware of the fact that they weren't going to come today because in the past they've always come the same day I called.

2 years ago

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Anonymous

The workmanship is good, but the only thing is it takes more days to complete the work. Say, for example, first, one person will come and he will do some suggestion, and then another person will come and he will solve the issue. So that is taking an extra day or a week to complete it.

2 years ago

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Hector

They respond right away. The technician called me in a day or two. And the last company I was reaching out to took more than a week to fix my problem. So I am very happy about your company.

2 years ago

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Sanford Simmons Scottsdale, AZ

Initial response was fast- but the plumbing company sent had a very dubious track record. They did complete the work satisfactorily however. It seemed wrong that Choice made me have to interact with the water heater manufacturer when the warranty was void due to the fact that I was not the original purchaser of the heater.

2 years ago

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Perry Leesburg, FL

Choice home Warranty is a reliable service for home owners. They immediately took care of my running toilet by replacing all of the parts. It was like getting a new toilet. Thanks Choice Warranty. 😊

2 years ago

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Carolyn J Lane Benton Harbor, MI

I was rather concerned that the plumber that was referred to me was one with all 1-star ratings. Since I was aware of this individual and chose to have another company recommended, it ended up that I had to find a reputable plumber (I would rate a 10!) to get the ejector pump replaced. I find it hard to believe that a Company would recommend a subpar technician to complete work in my home. In the end, I was happy that I was able to find a reputable plumber, which I will certainly retain in the future if the need arises.

2 years ago Edited January 19, 2024

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Gondolfo

Tjhe hydronic pumps was frozen, the tech was able to make the pump work. I was surprised that he did not replace theo pump, now waiing for the pump to freeze up again and another service call, however for the time now, the pump is working.

2 years ago

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Dawn Norwalk, CA

Ease of calling reporting issue and requesting service. The contractors we have dealt with have all been very professional and able to diagnose and repair the problem quickly.

2 years ago

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Hiran Herat McLean, VA

Good professional was sent. Who took care of my problem well and a claen and professional manner. I would recommend Choice Warranty to all. Good and a reliable company and fast serive.

2 years ago

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Babsy's here

It can get frustrating when you wait for a tech to pick up the job and may have to wait days...You may get a tech who really knows his job and again techs who don't. All in all, I am satisfied with choice.. Been a customer for approximately 5 yrs.

2 years ago

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Jessie Fort Worth, TX

This is my first year using choice home warranty. And I had just had one Maintenance problem, since signed up. .l. The company took care of the problem, And I was happy with the resuit's . Looking forward to working with Choice

2 years ago

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Anthony Mangano

I wish I could leave more stars , unfortunately this repair took much too long. It’s winter in the northeast and I was without heat for a week. Thankfully the temps weren’t to low and one of my other zones was working. Choice had trouble getting someone to do the job because they wouldn’t pay what the contractor needed to do the work.Two contractors later they got a good technician and paid him the price he asked. He did the job quickly and completely. I’m very satisfied with him but disappointed in choice, I feel the job should have been completed a lot sooner.

2 years ago Edited January 17, 2024

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Lisa Mazza

When you open a new work request, you do t get to select who the work is assigned to, one person wasn't a legitimate contractor, so the process of posting my work request had to start over. The responses you get from CHW are "canned" not personal to you at all, in some cases they don't even pertain to you questions or your responses. ( Just like you're "button" reads Amazing. I don't think this response is Anazing). Once you do get someone to your home, they have to have the work approved and in two instances it took weeks, one issue was my furnace was not working in November and wasn't fixed till December.

2 years ago Edited January 3, 2024

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Eric Shapiro Austin, TX

Choice Home Warranty's co-pay is the lowest in the home warranty space and their annual contract rate is also extremely competitive. However, as with all things in life, you get what you pay for. This is especially true with home warranty companies. Specifically, it is extremely important that you read the fine print in their warranty contract, because they go by every letter of this contract. And if the language ism't 100% clear, you should assume that the contract will be interpreted in their favor. Also, be advised that replacement of broken items is only covered up to "builder grade" level, meaning that if you have an expensive item that is covered that can't be repaired, the replacement item, or amount reimbursed for the replacement item, will be at the lowest level possible to replace the item (e.g., an expensive chandelier can be replaced by a cheap bulb with a little glass fixture...and that is the replacement cost/item that will be reimbursed). Also, while most of the customer service reps are very friendly, they are sometimes hard to understand as English is not their first language. This can lead to some very frustrating situations where you have to repeat yourself multiple times to get your message across.

2 years ago

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jonathan rothwell Asheville, NC

I have had one interaction with Choice Home Warranty so far and it has been very good. Easy to lodge a request for service and the service was scheduled quickly. The technician was nice, polite and helpful.

2 years ago

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Gisele Chandler, AZ

I like the fact that Choice Home Warranty was very helpful sending out a repairs when I needed them and I didn’t have to wait too long And they saw some of my problems, and the people they sent out were very polite

2 years ago

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Valerie Clemmons, NC

I’ve used Choice Home Warranty several times. They immediately responded to my needs with competent service reps who made repairs. I am very pleased with Choice Home Warranty!

2 years ago

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Beverly Columbia, MD

I like the quick response and follow up by the computer. Some of the contractors were great some not so much. I was denied a fix that I thought should have been honored but let it go. Price for contract is very fair. Have been with them for several years and have used them for one home and 2crental units.

2 years ago

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Tina

I cancelled my warranty and requested a refund because after 18 months of no claims, because my hot water heater had to be replaced. And although it was still covered under manufacturer warranty which paid for the appliance, your company wanted to charge me $450 in addition to the $85 that I’d already paid. Because of this, I cancelled and requested a refund for the other 3 1/2 years that I had prepaid. I could not understand it since Choice would have had to pay for the heater had I not had a manufacturer warranty. So you would have saved the cost of the heater but still wanted me to pay $450 for non covered charges. For this reason, I left your company and went to another.

2 years ago

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Joe Bailey Aurora, IL

CHW did a great job working with me to replace my furnace. From securing an experienced technician through installation and commissioning, they communicated and were timely. Thank you.

2 years ago

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Mary Boardman, OR

It’s easy to notify Choice of a problem. I have to wait all day for service from the vendor. Their window is 8-5, so the whole day! That’s bad enough one day for a repair, but they never have the parts, with the exception of the plumber. Sear service never has the part and we had at least 5 calls for a repair they had trouble solving. How much vacation time do you have to take off for an ice maker repair?????

2 years ago

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Lori Baker City, OR

I was pleasantly surprised that my check came within 2 weeks. I needed help to put the claim in after the repair guy left. Thankfully our daughter works with warranty companies at her work, and was able to do it within minutes. It took me hours of frustration before giving up. Being able to call a human would have been very helpful.

2 years ago

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Marsha Chicago, IL

I called for electrical help and plumbing help. Electrical was great. Plumbing however has not been helpful at all. The first company kept canceling me. So I canceled them. I rescheduled, unfortunately, I came down with Covid. I called again after a couple of weeks. I received a message last week that it had been scheduled. However, I was going to be out of town on the date. I called Northside plumbing to get another date and I wasn't even on their schedule. They had never heard of me or the job. I had 3 faucets to change (leaking). After the first company couldn't make time for my job I decided to change them (2) myself. I guess I'll change the 3rd one as well.

2 years ago

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Claudia Orlando, FL

We used choice for a broken microwave. He came and repaired it and I gave him a check. Several weeks later I get a notice from choice to pay the 65.00. I wrote back stating I paid it. Again a week later I received another letter (email) asking for payment! I replied with check amount and check number. Again I got another email! I was not a happy camper and called. The lady said she would get in touch with the man who fixed it. He said yes it was paid. So the lady called me back and said not to worry about it!

2 years ago

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Richard Cornelius, NC

Choice Home Warranty was responsive to our communication but the technician they assigned to us was totally disinterested and never responded to any calls. Taken over a month to get some sort of resolution on repairing a microwave (which is now being replaced after technician never bothered to return to properly finish the repair job). Even then the replacement value offered by them is less than the cost of the cheapest possible microwave.

2 years ago

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Bob

They're fast responding and very helpful. They fixed the problem, just used it in our toilet leak. They were out within 24 hours and it was quick and simple. They did a good job.

2 years ago

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Melissa

I recently needed to use it because the toilet was stopped up. I couldn't get it to go down. I called Choice. The person came out within a couple hours, fixed it, and we were back up and running.

2 years ago

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Timothy

I called in and they took the information. They got my claim number and the technician came out. They can't fix it so they checked it to get it replaced. I have no problem with Choice Warranty. I recommend it to anybody.

2 years ago

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James

I had to have my heating unit repaired. They got the repair person out in one day. They got the part ordered in one week and installed and the heating unit is back up and working.

2 years ago

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Diane

I called about my washer and then I found out the guy that did the floor had turned the water off and hadn't turned it back on so I called to cancel it. They were very helpful and pleasant.

2 years ago

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Michael

They are very easy to work with and very quick to respond. I used it recently for our central air conditioner and they got out right away. They responded on the weekend and it was taken care of Monday morning.

2 years ago

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Paula

I had my warranty for about 3 years before I needed to use it and then I had trouble with my heating and cooling unit. When I called them, they got somebody to take care of my problem.

2 years ago

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Gregjill

I've only used it once and everything went very well. My garborator, the thing in the sink that stops up food, had failed, so I called and I had someone out here in a day and a half. They took care of everything.

2 years ago

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Carol

We've never had any issues with the couple of claims that we've put in. I think we've done three since we've had them, maybe two. They've been very helpful and assisted us with any issues that we had.

2 years ago

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Carol

We had a refrigerator problem and they were very prompt. They sent out a technician, but he never got back with us. After a week I called Choice back and they contacted him and said that he would call us. He never did. It took two weeks. Choice finally has got us another technician coming out, but it's going to be over a week before they can get here and that's gonna make over three weeks we've been without a refrigerator. The customer support has been great, but they just haven't been able to get anyone out here and tell us what to do about our refrigerator.

2 years ago

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Melissa

It's difficult to get things done in a timely manner with qualified, skilled people to do the work. I've tried to use it three times. The first I was using it was to have them come check on an electrical issue that I was having and I signed up for an appointment and both times, this person never showed up or called me to tell me they weren't coming.

2 years ago

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Allen

A few months after buying the warranty I had an issue with a double oven. I have had issues with warranties not holding up when needed. I filed a claim on line and service was scheduled. Technicians were on time , knowledgeable, and very professional. Job was done correctly.

2 years ago

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Shnker55 Las Vegas, NV

Choice Warranty is great! All we needed out of packet was the deductible and they took care of the rest!! The service technician was respectful and resolved the issue needed. Well done!

2 years ago Edited December 20, 2023

Choice Home Warranty Reviews