Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Adam Raeford, NC

Our washing machine was leaking and I called them and within four days the technician was scheduled to be at our house to diagnose and repair. I've had limited experience with them but it's been positive every time.

3 years ago

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Verified Customer

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Robert Oakland, TN

I like the service and it's been good to me so far. I had my pool motor replaced and made the appointment and they came out and replaced it with no problem whatsoever. It's been very good.

3 years ago

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Verified Customer

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Samantha Syracuse, NY

We had no heat for two weeks and waited for costumer service to approve the repair so that was one of the hardest times because it's New York in the middle of winter. I reviewed different companies and this is the best choice.

3 years ago

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Verified Customer

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Brandy El Paso, TX

My ice dispenser and water dispenser were not working and I had called choice and they came right away. There was no pushback and they were out there and got a set up for the next day.

3 years ago

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Verified Customer

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Duane Sioux Falls, SD

Some of the people that you talk to are hard to understand. Yeah my heater stopped working on Saturday and they came on Monday or Tuesday they ended up fixing it and it was up and ready to go. It's just a really good deal if you're a home owner.

3 years ago

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Verified Customer

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Mayra Raleigh, NC

They are cheaper than a lot of other ones. I have used it regularly and they sent somebody to help me out recently so I didn't wait for over a month to get my heater fixed. My only thing that they call too much. They are calling like 6 months before the warranty expires and that's very annoying because they keep calling.

3 years ago

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Verified Customer

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Shiraz Orlando, FL

They tried to over charge me if I had not caught it in time. Six months into my warranty my air conditioning went down and they needed to replace a part and they said it was not compatible, so they have to put both the unit they said that I would have to pay for the exterior unit and when the charge came in I had to pay twice for the external unit which it was very difficult to get credit from them.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Verified Customer

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Dolores Nafarrate

After working several wks with a technician that changed appointments numerous times CHW switched to another tech who came right away and fixed my issue. Thanks for getting the job done!

3 years ago Edited April 1, 2025

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K Alston Parkville, MD

The experience I had with my plumbing issue was resolved he was very professional and he arrived ahead of time the customer service people were very professional and good

3 years ago

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Verified Customer

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Beryl Amann Pueblo, CO

Our water heater went out, I got ahold of choice home warranty, got ahold of choice home warranty and they got us plumber to install it and it was done three days. Very good. choice

3 years ago

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Verified Customer

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C. McBride Indianapolis, IN

Problem taken care of temporarily and will be completed wit the arrival of the item needing to be replaced. So, I hope. It did take 24 hours for the tech to get here. (Cold).

3 years ago

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Verified Customer

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B. Jackson Vienna, VA

We were having a problem with our hot water heater and requested service online and we were contacted the next business day. A professional service person came and diagnosed the problem and solved it. They have been quick to work and provide an excellent service.

3 years ago

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Verified Customer

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Dwight Jones Stafford, VA

They handled my claim very quickly The company handles my furnace problem in a very quickly and professional manner my service fee is very reasonably priced they came when they said during the appointment time

3 years ago

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Doug Olbert Houston, TX

This regards garbage disposal change out. Technician filter remove The Knockout plug which did not allow my dishwasher to drain. I called for dishwasher repair in the technician pointed that out to me to get my dishwasher working again. Still had to pay the $85 fee.

3 years ago

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Verified Customer

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Diane DiOrio Henderson, NV

I've been with Choice Home Warranty for many years. They have never disappointed. They are efficient and have always sent reputable service repair people in a timely manner.

3 years ago Edited January 10, 2024

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Dennis Shinn Las Vegas, NV

We have had three occasions to use our plan. The first time we called for service, it was handled completely wrong. The next two times our requests have been handled extremely quickly, easily and efficiently. We are now very pleased and I am rating based on the good experiences.

3 years ago

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Verified Customer

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John And Michelle Lehigh Acres, FL

Quick reliable service. I’ve needed two times and both times it was a good experience. They were fast and courteous and professional. They helped us with the heater and the pool heater. They came pretty quickly.

3 years ago

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Verified Customer

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anonymous Elkton, MD

I’ve used it several times and they were able to provide the service I needed though a lot of the companies in my area don’t like using home warranty companies but that is not their fault.

3 years ago

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Verified Customer

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Marvin Alabaster, AL

It's the best offer. I used to be unhappy with choice because they sent someone notorious for taking parts and then coming back with them later to reinstall it and I ended up buying a new dishwasher. I had the garbage disposal replaced by them and they did give me the money to replace the dishwasher.

3 years ago

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Verified Customer

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Isaiah Smyrna, DE

The premium is better and the customer hum is about satisfying the needs of the customer. I used it recently for my home for the refrigerator. It was done to my satisfaction. They were professional.

3 years ago

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Verified Customer

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Sanjiv

The biggest Issue I have is a lot of times it takes awhile for them to find a technician, so anytime you are in an emergency situation you don't have any options. A lot of times you pay out of pocket even though you have a warranty those are not justified and I experienced that couple of times in the past. I think a lot of the technicians are very good and professional. Recently my heater water heater broke and they were able to respond to it very promptly and they were able to find the technician. I think they're all this very responsive and very timely.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 28th, 2022

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Verified Customer

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Rosemarie

Every time I called I got a customer service rep right away and the service is excellent. My ice maker was broken on my refrigerator came he to fix It and It was a good experience because it took half an hour. Everything's been great I've used it four times.

3 years ago

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Verified Customer

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Joyce Galveston, TX

They don't check out their people that they send and then it's not a good value. They seemed pretty good people that they sent out. Didn't have any problem with the one time but the another time when I had the evidence showing that the guy made a mistake they still didn't take it and I had a problem with it.

3 years ago

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Verified Customer

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Linda Boynton Beach, FL

The service providers that came out were patient and explained everything, very professional. Their response is good but I'd like talking to a person rather than a computer, it means a lot.

3 years ago

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Verified Customer

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Paulette Rapid City, MI

The first time I used it was for the dryer. They denied my claim. I wasn’t happy about it. All the other times I’ve called they have been good. They were pretty prompt and the service provider was quick to set up an appointment.

3 years ago

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Verified Customer

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Anonymous

It’s a good monthly price and good technician service. There are a lot of hoops to jump through to get my quote accepted. It can be quite frustrating. There is a lot of communication it just is an irritating system. The firs time it was pretty easy, I just called and they sent someone out but now I called for the furnace and it took two weeks to get it repaired. It’s a good choice to not pay out of pocket but you have to have a lot of patience.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 28th, 2022

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Verified Customer

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Sayeedkader Aldie, VA

I put in a claim and I get a prompt response. I feel good with them. I used it about a month ago to get the garbage disposal repaired. It went very smooth. They could probably improve the software to make a claim.

3 years ago

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Verified Customer

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Anonymous Henderson, NC

Choice really does try to fund qualified people to come out and take care of things. They’re good at following up on things. It was pretty smooth replacing the air conditioner. I love their communication.

3 years ago

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Verified Customer

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Phillip Seideman Amarillo, TX

Quick and efficient. Ease of filing a claim. Keep the customer in the loop at all times. Technicians are professional and keep you abreast of arrival time and what needs to be dine.

3 years ago

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Verified Customer

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Leonette Franzen Anthem, AZ

We had a problem with the company contracted to replace our water heater and after contacting Choice Home Warranty they took care of everything for us and we're completely courteous and professional

3 years ago

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Verified Customer

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Joana Platenburg New Orleans, LA

Customer service representatives are very knowledgeable. They addressed my issue promptly. The repair company sent out a technician who arrived on time and was professional. I got my oven fixed in a very timelymanner. ,

3 years ago

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Verified Customer

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Brenda Whitaker Madison, AL

The guy that came here I can't think of his name and fixed my refrigerator and now he's working on my dryer on he's very good at his job and very nice polite that's about all I can say

3 years ago

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Verified Customer

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Cynthia Kaname Las Vegas, NV

It was my first time calling Choice for service. My thermostat was not working so Choice sent me a really NICE & EXPERIENCED HVAC technician. His name is Jarrett & he explained to me whats going on with my thermostat.

3 years ago

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Verified Customer

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Gurkan Karagul Brunswick, GA

From what I know, they are a pretty good company. I hope they will continue to come through when I need them. They are very prompt and actually answer the phone instead of letting it go through an automated service.

3 years ago

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Verified Customer

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Edward Annandale, NJ

It’s an excellent service. The work is local and personable. They are very friendly and very informative. They are attentive and able to respond to inquiries. I would highly recommend them. I used it couple of weeks agon for the HVAC unit. They replaced the entire unit since it was no longer satisfactory. Installation was fast.

3 years ago

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Verified Customer

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Anonymous Snellville, GA

So far we’ve been very happy. It has been my best experience so far when I needed it for my hot water heater. They sent a technician and he resolved it. He saw something that was different.

3 years ago

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Verified Customer

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Carl Cordova, TN

We’ve had a couple of issues where we’ve had people come out multiple times to take care of the same issue so I’ve been hesitant but after we opened I ticket for the washing machine, he was out the next day and it working in a couple of hours.

3 years ago

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Verified Customer

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James Jacksonville, FL

I think everyone should be able to get Choice. Choice is the number one company. They have very good service. They were here the next day. The young man was very knowledgeable and did a very good job.

3 years ago

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Verified Customer

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Jorel Cordova, TN

Happy with Choice. It has a good coverage plan for a reasonable price. I think they are really responsive and get technicians quickly. My new water heater was installed quickly.

3 years ago

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Verified Customer

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Toya New Orleans, LA

Very responsive to my needs. Recently my washing machine broke and it used my warranty to get it repaired. It was done in a timely manner. A friend recommended them and I would also definitely recommend them.

3 years ago

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Verified Customer

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Charles Kill Devil Hills, NC

Choice is very good for the price. I have several claims. It did take a couple of weeks to get the garage door operating. I live on an island in North Carolina so my biggest feedback is I haven’t gotten anyone who tried to work long range. It makes it hard to do a claim. It’s not the quality but the time limit.

3 years ago

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Verified Customer

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Thomasine Bolingbrook, IL

Even though the refrigerator took a long time, it took about two months with a refrigerator because they were waiting on parts, it had to be totally replaced. They paid the amount for a new one. They sent someone out in a couple of days to fix my electrical problem.

3 years ago

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Verified Customer

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Bryan Benson Longview, TX

They were quick to assign the problem to a repair company. The repair company arrived as per the proposed schedule. They correctly assessed the problem and repaired the problem. They cleaned up any/all mess they'd created.

3 years ago

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Verified Customer

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mark Phelps Kingsport, TN

Met expectations. Heat Pump stopped working. Technician dispatched and arrived same day to troubleshoot problem. Problem found, repair approved, part ordered. Technician returned to fix problem when part came in.

3 years ago

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Verified Customer

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John Manning, SC

No problems whatsoever. They kept me informed when they were coming and everything was done. Perfectly wonderful. Fax Machine stop working and and the technician came out and repaired it and now it is working really well.

3 years ago

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Verified Customer

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Vincent Westminster, MD

It took care of my problem. They responded promptly and they took care of the problem. The gentleman that day that came for service was very efficient, professional and did the job and left in the timely manner.

3 years ago

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Verified Customer

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Vanessa Saint Louis, MO

When I call they will explain it better. I called the plumber then they came out and they were very helpful and explained everything. He was very polite and very helpful. It didn't take long day here.

3 years ago

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Verified Customer

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Danita Winston-Salem, NC

They're very responsive, when you have an issue they get back to you very quickly and the process is pretty simple. I've only used it once and I was satisfied with the process. The service they are doing is really good.

3 years ago

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Verified Customer

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William Gretna, LA

The last time we we try to get our washing machine fixed they sent somebody out and the guy misdiagnosed the problem and he drug out the process, for months, we couldn't get an answer so finally we got Choice to send somebody else out and then we had a lot of trouble getting the thing adjusted because we've already paid the money for the other guy that didn't fix it but we finally got all straightened out but it's a lengthy process. Some technicians are very good and some just not. We're probably looking for another company right now some are little more dependable.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 15th, 2022

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Verified Customer

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Anthony Giordano Cleveland, OH

I submitted a claim that was accepted and scheduled for a week later with a 4 hour window. The day and time came and went with no communication at all and was not able to reach anyone at the tech nations number. When I asked to reschedule with someone who had a narrower window and that would schedule on a day I was available I was sent a technician with a 8 hour window and no one I was able to talk to so I cancelled and am living with the problem

3 years ago Edited January 10, 2024

Choice Home Warranty Reviews