Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Marino North Bay Village, FL

I needed an air conditioning fixed and whatever they were going to fix, they couldn't fix. They gave me a very good price for the value of the air conditioning so I could go ahead and buy a new one. I thought that was handled very well. I was very pleased with the amount of money they gave me for the air conditioning.

3 years ago

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Harold And Deborah Forney, TX

The contractors they have come out have been very professional. We were very pleased with them. The people representative were very knowledgeable and helpful in what we needed.

3 years ago

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Karen Fayetteville, NC

They don't follow up with you and let you know when the repair people are going to be coming, and then all of a sudden these repair people just show up on your doorstep. That's kind of extremely inconvenient. And then I don't like the way they band-aid things, they don't fix it. It was a 22 year old central air conditioning unit they repaired. They replaced the coil, but then that overloaded on the other two parts. So that blew the coil. So then the next time they came out they replaced the coil and the other part, which would put a strain on the other part. So then all three things were blown and I was without air conditioning with my 80 year old parents for the hottest summer of 2020 or 2021. They did everything they could to not replace it, and I had to wind up replacing my air conditioning unit when they really should have. I wouldn't recommend Choice to anybody. I wouldn't recommend any home warranty program.

3 years ago

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Verified Customer

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James & Ruth Hampton, VA

They're always courteous and they get the job done. If you used to get all your appliances done at the same time, you just have to pay the one fee. Now they make you pay for each product.

3 years ago

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Verified Customer

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Anonymous Sicklerville, NJ

I love Choice. I can't see people not having Choice. They respond, they take care of things for people, they care about their client, their customers. I'm very satisfied with them.

3 years ago

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Verified Customer

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Robert Odem, TX

I had a refrigerator that was having an electronic issue, I called them and they were going to send somebody that afternoon, but the tech couldn't get to me. The next morning he was there on time and he fixed it.

3 years ago

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Verified Customer

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David Macungie, PA

Most of my issues have been covered. My furnace broke and they replaced the entire furnace. The trick to working with choice is that you have to understand how they accept or deny claims.

3 years ago

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Verified Customer

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Donald

Techs have always been on time and diagnose and order the repair part or fix on site. Highly recommended, have had 3 yrs , used 6 times, always a success story on my part! A smart investment for any age home.

3 years ago Edited August 27, 2025

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Bob Harvey

They seemed to have a problem finding a technician but once they found one we were very pleased. He took time and resolved all our issues. We would not have minded the delay except it was for air conditioning and waiting was not ideal.

3 years ago Edited August 2, 2024

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Anonymous Yuma, AZ

This was the home warranty I could best afford. The one I used to have was American Home Shield and their prices just went over the hill. I had to have a plumber out, and they got everything done that they said they would.

3 years ago

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Verified Customer

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Betty J Rhoades Stockbridge, GA

Everything that we have had something go wrong with it, y'all have just been right on the spot of getting someone out here and getting it fixed immediately. I'm very pleased with everything so far that has been done.

3 years ago

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Jim Guthrie, OK

I had a problem with the electric oven. The first guy that came out said that they were replacing the oven. They were going to pay me $200 for a new oven, and I call customer service and I told him you couldn't even buy the knobs off of an electric oven for that. And they said I could either take it or they would have the serviceman come back and repair it like I asked them. It's been working ever since.

3 years ago

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Anonymous Dallas, TX

We've had one really good experience and one that didn't start out so good. We had an air conditioning problem, but it took him forever to get back to us and then if I remember, the guy changed the date a couple of times. And sometimes they just don't call back. The actual service on site when it is happening is good.

3 years ago

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Verified Customer

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Jamie Clover, SC

They're very responsive and they're very quick about it. I needed to use my warranty on my stove and they came in and they took care of it and they were quick and it was no hassle or anything.

3 years ago

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Verified Customer

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F. New Haven, CT

What they did, they did a good job. The last time I used my warranty, they wanted me to wait almost a week and I said no, I need it right away, so then they changed my date and then they came a couple of days later.

3 years ago

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Verified Customer

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Phillip Queen Anne, MD

It's more than paid for itself. We've had several claims and everything has been taken care of in a very timely manner, I'm very pleased. At the end of my 3 years I renewed the contract with them.

3 years ago

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Verified Customer

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Raymond West Palm Beach, FL

Very positive. My faucet wasn't working properly in the kitchen so I called for the plumber to come out and he changed the part that I needed, and it was working fine after that.

3 years ago

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Verified Customer

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Tony Rochester, NY

They don't even know I'm a customer. I keep getting emails from them wanting me to sign up for a policy, and I already have one. Yes, I have um, actually an emergency and I was informed that they do not handle emergencies. I had a broken thermostat that needed to be replace and so I had it replaced it on my own. Even though I did make that a claim, they got back to me about a week and 1/2 later. It is very hard to reach a human being to speak with, and when I do, they usually speak a foreign language that I sometimes cannot understand, and the emails are are not informative.

3 years ago

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Verified Customer

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Shivani Plano, TX

I just started and had a few conversations and they were excellent and very professional. I only had to use once for my air conditioning. The gentleman was very nice, he came, he did what he needed to do and left.

3 years ago

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Verified Customer

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Robert Minneapolis, MN

Quick service. The technician was thorough and he brought the parts back quickly and and all went very well. Once the dishwasher went down. They came within a couple of days. There was a pump that had to get replaced.

3 years ago

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Bala Plano, TX

So far the experience is good. A couple of times my heater went down, so I had to call an emergency line so they promptly attended to it and update the service order, so I got my heater problem fixed there in a matter of 2 to 3 days.

3 years ago

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Verified Customer

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Otis Manahawkin, NJ

They're reliable. I had two leaking faucets and I had two leaking showers. Choice Home Warranty fixed it in one day. It's one of the best warranties that I ever had in my life.

3 years ago

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Verified Customer

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Josephine Wilson, NC

I've used it once for my washing machine, the person came two days later and they fixed it. Since I've been with Choice Home I have had no problems with them. They always get somebody out within a day or so.

3 years ago

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David Port Saint Lucie, FL

The folks that they sent out, that I've had them come out to fix not only my water heater, but I've had them come out to service plumbing in the past and everything else, they're very professional, and have been very good. They showed up on time, diagnosed the problem, and work with choice to get it addressed.

3 years ago

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Verified Customer

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Alan Houston, TX

I needed to use my warranty about a month ago for my garbage disposal that was not working and they came out within a couple of days and fixed it right away. It took less than 10 minutes for them to come by and fix it.

3 years ago

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Verified Customer

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Teresa Thomas Wichita, KS

Did a great job very dependable This is i dont do surveys. I said what i wanted to say. Great company. Good people. I will submit one more time then i am done.why I don't do surveys. I am very happy with the company

3 years ago

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Verified Customer

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Cathy Jones Haynesville, LA

I live in a rural area and every time I have filed a service request it has been filled by a very qualified service technician. Sometimes 2-3 hours away, but none the less, Choice has taken care of us!

3 years ago

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Verified Customer

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Kyra davis Indianapolis, IN

Technicians are awesome. Came timely and fixed the issue/addressed the problem. Choice Warranty provided us gift cards to replace our microwave and dishwasher, but the cost of installation from the store is about what the gift cards equated to. It would make sense to pay the Choice Warranty Tech to come and install then pay close to $400 for installation. I appreciate the gift cards, but didn't think that I would be coming out of my pocket for installation costs

3 years ago

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Verified Customer

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John Lubatti Waco, TX

I have used the home warranty a couple time and was willing to give 5 stars until this last time. I have been without a furnace for over a month. The initial problem was fixed within 2 weeks which is slow. But the furnace was leaking gas. When I had the gas company check my lines they found the lines were good and found the leak in the furnace and red tagged it. The warranty company would not accept the gas's utility as they were not a company they work with. Meanwhile while they are making me jump through hoops I have no heat!!

3 years ago

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Verified Customer

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Carol Vernon Spring Lake, MI

I have used them three times in the past 6 months for my refrigerator, freezer and furnace. Very satisfied with this Chase Home Warranty. Already recommended to family and friends. Well worth the money.

3 years ago

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Verified Customer

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Joan Short Hurst, TX

We are pleased with how Choice Warranty handled our claim. They were quick to response and schedule our appointment. The problem was addressed and fixed. Our service man was very respectful and courteous.

3 years ago Edited January 10, 2024

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Roger Barnes Wichita, KS

CN not talk to anyone who wants to know EVEN WANTS TO KNOW WHAT A MODEL NUMBER OR TYPE OF EQUIPMENT THEY ARE GOING TO WORK ON....POOR YOU SEND A TECHNICIAN OUT TO DO A JOB BLIND! Be considerate to those who make your service calls. Time is money for them. I have only great experience with technicians but your site needs to much more customer and Technician friendly.

3 years ago

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Verified Customer

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Carol Harrison City, PA

We recently moved into a condo which had an issue with the refrigerator icemaker not working. The previous owners contacted CHW to fix it but the repair person did not come out on a timely basis and could not fix the problem. He ordered a part which was supposed to fix the issue but the second repair person could not come out until after we moved in. He said a panel was burnt out and the refrigerator could not be fixed and would need to be replaced. We contacted CHW to replace it and they said they could not replace it at all and only offered $1500 although the refrigerator cost over $4000 to replace. I tried to contact a manager to assist us but was not able to get through to anyone after many attempts.

3 years ago

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Verified Customer

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Betsy L Bissette Cary, NC

My problem reported with my ice maker not ejecting ice in my freezer is claim # 179837919. The technician arrived and replaced parts, sent a report to Choice to Home Warranty for additional parts needed to complete the work to fix my icemaker problem. I have contacted Choice home Warranty on this issue several time, especially when my credit card should have been charged the $45.00 copay and was charged $225.00. I have called several times to Choice Warranty and the The Sears AE technician assigned to fix my ice maker not ejecting ice problem broke the Flipper #WP2198633 at $22.15 while attempting my initial problem . have not received a resolution.

3 years ago

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Verified Customer

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Zigirida N San Antonio, TX

I would highly recommend them. I had a dishwasher issue and within days I had someone there who fixed it on the spot with no problems and the company that was used was excellent. They've been very responsive.

3 years ago

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Verified Customer

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Shellie Tia Fredericksburg, VA

Recently I needed to repair my oven and refrigerators. And when the service technicians arrived, they arrived on time, they were courteous in both instances, but we ended up having to pay more for them to clean. When I call and actually speak to someone I don't have a favorable or positive experience. I have a better experience scheduling online.

3 years ago

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Michele

I had to use my warranty for my air conditioner that had been giving me problems since the beginning of summer and I called twice for them to come out and send a technician. They stood behind their products and made sure that everything was right and everything was well.

3 years ago

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Anonymous

I had my washing machine go out and they put in a new panel. And they said there were no problems. My water heater wasn't covered unless it was just a repair. It wasn't covered for the fact that it was old. They didn't cover my garage door opener. I don't mind having a warranty, but I want to see all those things written out. I don't want to call them to find out that it is not covered.

3 years ago

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Verified Customer

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Reginald

They've been convenient, and they have a twenty hour window to hear from your contractor. I've had no problems with them. Aside from one time when I needed to call in a second time for a technician, they reach out.

3 years ago

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Bert Trabuco Canyon, CA

I'm happy so far. It's a good deal. I had a leaky toilet filler mechanism. I placed a claim online and the repair person was assigned that. They came a couple days later than I would have expected. It got taken care of quickly enough. I'm just annoyed with the nonstop emails telling my to sign up for a warranty that I already have.

3 years ago

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James

I'm in the process of applying and it's not getting done. I called it in and a guy came out and he ordered parts. I had to go buy the parts myself and they still won't come out. They said they would contact me in 24 hours. I've never heard back so I am kind of disappointed right now. They say they're going to do something, but I'm not seeing the results yet. Some claims have been denied, and some have broken after the repair.

3 years ago

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Verified Customer

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Anita Charlestin Bridgeport, CT

When you call, they're always there to answer you. They have very good customer service, they take their time to explain things and to talk to me. I appreciate that from them.

3 years ago

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Kathy Fort Mitchell, AL

They are responsive and they are detailed in their explanation. It is impressive. I think the price can't be beat for the quality of service. The return on investment is well worth it for yourself and your property.

3 years ago

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Michelle Henderson, NV

I would love to see a better, faster response to the problem. But other than that, the technicians that are showing up are good technicians. It took 3 days to get someone out when my toilet didn't stop running. Once they came out it was fixed and done. Overall, the experience is good.

3 years ago

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Gwendalyn Rhome, TX

They have the best people that work for them. My last service technician was very professional, he was very caring, he was very considerate and he did a really great job and I'm really thankful.

3 years ago

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Michelle Scottsdale, AZ

I've just not had a good experience. My dryer was broken and it was over a week later that they got a someone out. I paid the $85 and a full week later I heard from them that they were going to replace the unit. They would pay $300.00 when it retails for three times that. After three conversations, they increased the amount because they said that the tech had listed it as a Maytag. It was significantly more expensive, but they said the amount will be in the form of a credit and will be available in four weeks. So ultimately for two months I'm without a dryer and the amount they will give me is only paying for a percentage of what it is going to cost in replacement.

3 years ago

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Roger Cedar Creek, TX

I have a water heater that's gone bad in my house. I have had trouble calling in, they replied to the e-mail saying that this company will be out between these hours. That was yesterday and the technicians never showed. They stood me up. They didn't call. The time frame was from 7 to 11. They didn't call me till 1:45, to let me know they weren't coming. They said, well, how about if we come at 6:00 PM? I said, that's way too late. I had to have a friend let them in. They looked at the heater and they didn't speak English. She only spoke Spanish while they were in the house and they they looked at it for like 30 seconds. They never touched it. They just walked out. And the one guy walked to the car. The other one who said nothing, typed out some information on his phone and it must have been a translator because you showed it to him and he said. We're going to go back to the company and we're going to contact them and we'll hopefully see you in about 3 days. I'm still waiting for them to come back.

3 years ago

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Verified Customer

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Jennifer Huntersville, NC

It's just been very positive and people I've worked with have been professional. I've had to submit a claim twice on my furnace and I think they've responded well and in a timely manner.

3 years ago

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Verified Customer

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John Little Elm, TX

Within a day I had a response on when a contractor could arrive at my house and change out the parts that need to be fixed in my house. It's a great warranty company and it's worth the price.

3 years ago

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Tallat Frisco, TX

I am very happy with them, they always took care of my problem. I never had any issue with that. And their rates are good. Their people are so friendly on customer care. I am very happy with them.

3 years ago

Choice Home Warranty Reviews