Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Anonymous Las Vegas, NV

They have always sent reputable technicians out to the house for my responses. This is the first time in about 5 claims that I've ever had difficulty. One of the technicians misinterpreted why my appliance went out and were denying it, so the company is talking to them to square it off.

2 years ago

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Domenick And Mary Beth Newtown, CT

We had to fix the garage door and we called, they didn't call us back but they did make an appointment right away. The guy came out and then we needed it sooner so they were able to change it to sooner. The guy was great. He did everything he was supposed to do. He was very efficient and we had a good experience.

2 years ago

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Debbie Las Vegas, NV

We had 2 experiences that weren't so great, but the rest have been very good. One was when we called them to come to fix the washer which was recently 2 years old, all the guy did was look at it, say it wasn't covered and he left. That left a bad taste in my mouth, I thought that was awful. He didn't even check it out or anything. A few weeks ago our dishwasher got fixed and the person did a great job, that would be a good experience.

2 years ago

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Anonymous Cookeville, TN

I wouldn't go to nobody else. I would choose them again if I had to do it again because they listened to the customers. They got done what was needed done in an appropriate time.

2 years ago

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Sandra Click

It was easy to submit a request for plumbing service. The individual who responded was very efficient and resolved the problem. I was surprised the fee had risen from $75 to $100.

2 years ago Edited August 8, 2024

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Ronald

Don’t know what we would have done in a few crisis that we have had and Choice came through. It’s worth that small monthly payment to have peace of mind, especially in our retired ages.

2 years ago Edited January 5, 2026

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Pravina & Nitin Monroe, NC

I called and very quickly, the technician called for the appointment and I got the e-mail about it. The technician came and fixed the fan that was making noise. It was a good experience, keep it up.

2 years ago

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Lewis Glen Burnie, MD

We had a problem with our microwave, called, got response right away. As soon as the technician came over, it was fixed. We had a very good experience with the technician and with the response we got for the repairs.

2 years ago

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Kristin Kansas City, KS

I had to use it recently to get my washer fixed and that was great. They came when they said they were going to, the washer was able to be repaired, and the technicians were really good

2 years ago

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Anonymous East Saint Louis, IL

I got a response when I did call and had a question about service. I went online and I contacted Choice with my area of need and they contacted me and informed me of when a repair person would be out to my home.

2 years ago

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Patricia Saint Paul, MN

I just recently used it for 2 things. My oven was not working correctly and the technician came out and got the part, got that replaced and I'm very happy with that. However, I also have a washer dryer stack and the washer started to leak and the technician came out and recommended that it be replaced but Choice said no, get the parts and fix it. So I waited for the parts to come in and the technician to come back and then when he came back he could not repair it because he couldn't get the old part out. Then Choice told me they would offer me so much money, which was about half of what it cost me to replace it. And they said I could talk to an agent to discuss it. But when I got around at that time to get the agent took another week because their appointments were all taken. So that was another week. And so I just spoke with the agent a couple of days ago and then she said, well you know, I just wanted to make sure that there's nothing that we're missing and she said we're well aware that you have a stacker unit. I thought maybe they thought I just had a washer because the amount they are offering is just enough to replace the washer, basically a very basic washer which is fine. But she said no, we're well aware it's a stacker, but she said we offer you the price that is wholesale. And I said, well, I can't get it for wholesale and and I said it's going to cost me twice what you're offering me. And she said, well, that's what it is, so I'm very unhappy with them, quite frankly because I was under the assumption they would either fix it or they would replace it. And they're not doing that.

2 years ago

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Cheril Great Falls, MT

They're very friendly and they try to be helpful, but they just don't seem to understand that Montana is a different state than the others and we're pretty widespread, so it's kind of difficult for them to respond to people and get people to come and visit with us, help us with our issues.

2 years ago

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Ken Casper, WY

I had an air conditioner problem last summer, they couldn't get anybody. That's why I had Choice Home Warranty to take care of it for me, so I wasn't very happy on that one. I had my oven go out here in January and again I am saying they didn't have anybody to do it. It's just kinda irritating to get that. If you want to do it yourself, why do I have the warranty. I could turn it in to get rebated, but I just didn't know that at the time. Then 2 days later I got an e-mail saying they'd come to be there the next day to fix it up. And they did, they did a good job.

2 years ago

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Anonymous Daphne, AL

I left a voicemail or something, I don't remember, but they responded right away. They had a technician, a company coming out to our home just a few days later, so we are completely satisfied with it.

2 years ago

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Anonymous Chesapeake, VA

I think that they are more concerned with fixing a problem over and over again instead of just replacing it, which would save time as well as money. Overall, they fixed my refrigerator ice maker at least 3 to 4 times. Everything's been replaced, so we'll just see how long it'll last before I have to call them again and just have someone else come out to fix things instead of trying to replace the actual unit.

2 years ago

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Karen Brick, NJ

They have always come through. In the beginning, I had a little trouble trying to get some someone to come here, but they've since improved that and overall their customer service, everything is much better now.

2 years ago

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Gary Wichita, KS

2 weeks ago, my furnace went out. I called Choice Home Warranty and I had an immediate response from them. I'm extremely happy with them and will probably continue for many years to come.

2 years ago

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Marino North Bay Village, FL

I needed an air conditioning fixed and whatever they were going to fix, they couldn't fix. They gave me a very good price for the value of the air conditioning so I could go ahead and buy a new one. I thought that was handled very well. I was very pleased with the amount of money they gave me for the air conditioning.

2 years ago

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Harold And Deborah Forney, TX

The contractors they have come out have been very professional. We were very pleased with them. The people representative were very knowledgeable and helpful in what we needed.

2 years ago

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Russell Brandon, MS

It's fairly simple to get online and get somebody out to take a look at the problem. Every once in a while, they'll send out somebody that just really doesn't know what he's doing. I think they need to do a little bit more research on who they're hiring.

2 years ago

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Karen Fayetteville, NC

They don't follow up with you and let you know when the repair people are going to be coming, and then all of a sudden these repair people just show up on your doorstep. That's kind of extremely inconvenient. And then I don't like the way they band-aid things, they don't fix it. It was a 22 year old central air conditioning unit they repaired. They replaced the coil, but then that overloaded on the other two parts. So that blew the coil. So then the next time they came out they replaced the coil and the other part, which would put a strain on the other part. So then all three things were blown and I was without air conditioning with my 80 year old parents for the hottest summer of 2020 or 2021. They did everything they could to not replace it, and I had to wind up replacing my air conditioning unit when they really should have. I wouldn't recommend Choice to anybody. I wouldn't recommend any home warranty program.

2 years ago

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Anonymous Sicklerville, NJ

I love Choice. I can't see people not having Choice. They respond, they take care of things for people, they care about their client, their customers. I'm very satisfied with them.

2 years ago

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James & Ruth Hampton, VA

They're always courteous and they get the job done. If you used to get all your appliances done at the same time, you just have to pay the one fee. Now they make you pay for each product.

2 years ago

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Robert Odem, TX

I had a refrigerator that was having an electronic issue, I called them and they were going to send somebody that afternoon, but the tech couldn't get to me. The next morning he was there on time and he fixed it.

2 years ago

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David Macungie, PA

Most of my issues have been covered. My furnace broke and they replaced the entire furnace. The trick to working with choice is that you have to understand how they accept or deny claims.

2 years ago

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Donald

Techs have always been on time and diagnose and order the repair part or fix on site. Highly recommended, have had 3 yrs , used 6 times, always a success story on my part! A smart investment for any age home.

2 years ago Edited August 27, 2025

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Bob Harvey

They seemed to have a problem finding a technician but once they found one we were very pleased. He took time and resolved all our issues. We would not have minded the delay except it was for air conditioning and waiting was not ideal.

3 years ago Edited August 2, 2024

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Anonymous Yuma, AZ

This was the home warranty I could best afford. The one I used to have was American Home Shield and their prices just went over the hill. I had to have a plumber out, and they got everything done that they said they would.

3 years ago

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Betty J Rhoades Stockbridge, GA

Everything that we have had something go wrong with it, y'all have just been right on the spot of getting someone out here and getting it fixed immediately. I'm very pleased with everything so far that has been done.

3 years ago

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Jim Guthrie, OK

I had a problem with the electric oven. The first guy that came out said that they were replacing the oven. They were going to pay me $200 for a new oven, and I call customer service and I told him you couldn't even buy the knobs off of an electric oven for that. And they said I could either take it or they would have the serviceman come back and repair it like I asked them. It's been working ever since.

3 years ago

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Anonymous Dallas, TX

We've had one really good experience and one that didn't start out so good. We had an air conditioning problem, but it took him forever to get back to us and then if I remember, the guy changed the date a couple of times. And sometimes they just don't call back. The actual service on site when it is happening is good.

3 years ago

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Phillip Queen Anne, MD

It's more than paid for itself. We've had several claims and everything has been taken care of in a very timely manner, I'm very pleased. At the end of my 3 years I renewed the contract with them.

3 years ago

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Jamie Clover, SC

They're very responsive and they're very quick about it. I needed to use my warranty on my stove and they came in and they took care of it and they were quick and it was no hassle or anything.

3 years ago

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F. New Haven, CT

What they did, they did a good job. The last time I used my warranty, they wanted me to wait almost a week and I said no, I need it right away, so then they changed my date and then they came a couple of days later.

3 years ago

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David Port Saint Lucie, FL

The folks that they sent out, that I've had them come out to fix not only my water heater, but I've had them come out to service plumbing in the past and everything else, they're very professional, and have been very good. They showed up on time, diagnosed the problem, and work with choice to get it addressed.

3 years ago

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Josephine Wilson, NC

I've used it once for my washing machine, the person came two days later and they fixed it. Since I've been with Choice Home I have had no problems with them. They always get somebody out within a day or so.

3 years ago

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Otis Manahawkin, NJ

They're reliable. I had two leaking faucets and I had two leaking showers. Choice Home Warranty fixed it in one day. It's one of the best warranties that I ever had in my life.

3 years ago

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Bala Plano, TX

So far the experience is good. A couple of times my heater went down, so I had to call an emergency line so they promptly attended to it and update the service order, so I got my heater problem fixed there in a matter of 2 to 3 days.

3 years ago

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Robert Minneapolis, MN

Quick service. The technician was thorough and he brought the parts back quickly and and all went very well. Once the dishwasher went down. They came within a couple of days. There was a pump that had to get replaced.

3 years ago

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Verified Customer

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Raymond West Palm Beach, FL

Very positive. My faucet wasn't working properly in the kitchen so I called for the plumber to come out and he changed the part that I needed, and it was working fine after that.

3 years ago

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Tony Rochester, NY

They don't even know I'm a customer. I keep getting emails from them wanting me to sign up for a policy, and I already have one. Yes, I have um, actually an emergency and I was informed that they do not handle emergencies. I had a broken thermostat that needed to be replace and so I had it replaced it on my own. Even though I did make that a claim, they got back to me about a week and 1/2 later. It is very hard to reach a human being to speak with, and when I do, they usually speak a foreign language that I sometimes cannot understand, and the emails are are not informative.

3 years ago

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Shivani Plano, TX

I just started and had a few conversations and they were excellent and very professional. I only had to use once for my air conditioning. The gentleman was very nice, he came, he did what he needed to do and left.

3 years ago

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Alan Houston, TX

I needed to use my warranty about a month ago for my garbage disposal that was not working and they came out within a couple of days and fixed it right away. It took less than 10 minutes for them to come by and fix it.

3 years ago

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Teresa Thomas Wichita, KS

Did a great job very dependable This is i dont do surveys. I said what i wanted to say. Great company. Good people. I will submit one more time then i am done.why I don't do surveys. I am very happy with the company

3 years ago

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Cathy Jones Haynesville, LA

I live in a rural area and every time I have filed a service request it has been filled by a very qualified service technician. Sometimes 2-3 hours away, but none the less, Choice has taken care of us!

3 years ago

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Kyra davis Indianapolis, IN

Technicians are awesome. Came timely and fixed the issue/addressed the problem. Choice Warranty provided us gift cards to replace our microwave and dishwasher, but the cost of installation from the store is about what the gift cards equated to. It would make sense to pay the Choice Warranty Tech to come and install then pay close to $400 for installation. I appreciate the gift cards, but didn't think that I would be coming out of my pocket for installation costs

3 years ago

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John Lubatti Waco, TX

I have used the home warranty a couple time and was willing to give 5 stars until this last time. I have been without a furnace for over a month. The initial problem was fixed within 2 weeks which is slow. But the furnace was leaking gas. When I had the gas company check my lines they found the lines were good and found the leak in the furnace and red tagged it. The warranty company would not accept the gas's utility as they were not a company they work with. Meanwhile while they are making me jump through hoops I have no heat!!

3 years ago

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Joan Short Hurst, TX

We are pleased with how Choice Warranty handled our claim. They were quick to response and schedule our appointment. The problem was addressed and fixed. Our service man was very respectful and courteous.

3 years ago Edited January 10, 2024

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Carol Vernon Spring Lake, MI

I have used them three times in the past 6 months for my refrigerator, freezer and furnace. Very satisfied with this Chase Home Warranty. Already recommended to family and friends. Well worth the money.

3 years ago

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Carol Harrison City, PA

We recently moved into a condo which had an issue with the refrigerator icemaker not working. The previous owners contacted CHW to fix it but the repair person did not come out on a timely basis and could not fix the problem. He ordered a part which was supposed to fix the issue but the second repair person could not come out until after we moved in. He said a panel was burnt out and the refrigerator could not be fixed and would need to be replaced. We contacted CHW to replace it and they said they could not replace it at all and only offered $1500 although the refrigerator cost over $4000 to replace. I tried to contact a manager to assist us but was not able to get through to anyone after many attempts.

3 years ago

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