Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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William Robinson Villanova, Pennsylvania

The work has not been done and I have not heard from the service provider. And even though I mentioned in an email to Choice that I wanted to wait until the work is done before commenting/rating this service I repeatedly keep getting this request to rate the service .

8 months ago Edited June 21, 2026

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Verified Customer

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Katie

The service cost is only 100 dollars, no matter how big or small repair has to be done! Without warranty, the cost could be really costly!!

8 months ago

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Kenneth

CHW works great for me. I have no issues with their service. Seems to work as advertised. I think 5 stars says it all.

8 months ago

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Janice

I needed some extra protection for things that break that I couldn't afford to replace or have fixed. It says it's 'easy to cancel', no it isn't. I almost had to be the rep and the next rep to cancel it and they were a bit ruthless in trying to 'retain' me.

8 months ago

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Carolyn

The claim submission process was quick and easy, the contractor arrived within 24 hours and completed the repairs to our satisfaction.

8 months ago

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Vasile

Horrible customer service who are not reliable, not responding to the emails and are not refunding the money spent for buying and rectifying a water pump via a plumbing company. No appointment made for 9 days in a row despite it was an emergency. The same situation it was with an arconditiopning motor which we had to wait for over 2 weeks in the summer.

8 months ago

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Verified Customer

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James

Fast and efficient. Fixed my appliance in a reasonable time. I was very pleased with the professional that was hired to complete the work.

8 months ago

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Virginia

Thought I was going to have a pleasant experience. Turns oit it's all money making. They came to "repair" my machine, the guy told them nothing was wrong, that I needed a plumber. I had the plumber come out, he did what they suggested. Machine STILL isn't working correctly, still getting an error code, and choice home warranty is telling me I have to open a new claim. HORRIBLE, especially when the 1st issue wasn't fixed.

8 months ago

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Verified Customer

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Yveline Erisca

It’s one of the best company sometimes if they can’t find a vendor well I understand but it’s frustrating to wait what can you do

8 months ago

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MaryAnn Morris

I was very happy with the service. You were able to get my problem solved quickly and efficiently even though it was a holiday

8 months ago

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William and Katiuska Carvajal

We have had its services for at least 4 years now to our complete satisfaction. It has always responded and acted promptly.

8 months ago

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Mr. Michael Colgan

I will say service and solution has improved a lot with minor repair equipment such as appliances the process can be daunting

8 months ago

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Verified Customer

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Paree Nabijou

It was a good experience processing the claim, having the technician come in on time and fixing the system well and in working condition again.

8 months ago

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Verified Customer

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William Gardner

The reason I chose to work with Choice Home Warranty was that I liked what they offer and felt the pricing was very reasonable.

8 months ago

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Kathlyn King

Choice provided professional, fast service after my water heater failed a few weeks after my knee replacement surgery. Thanks!!

8 months ago

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Roy Werner Miami, Florida

Service and techs have been great but the app not so much

4 days ago

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Debra Warner Robins, GA

Referral. Not satisfied with how Choice contractor left me hanging.

2 weeks ago

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Gloria Dallas, IA

I’ve been waiting for a month to get my dishwasher fixed. I’m not happy.

2 weeks ago

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Sharron Los Angeles, CA

They raised my monthly payment without notifying me in advance.

2 weeks ago

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R Corpus Christi, TX

Because I have 3 homes covered by Choice.

2 weeks ago

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Edward Industry, PA

very disappointed with the whole thing from the time i called in for the repair

3 weeks ago

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Deborah Green Cove Springs, FL

Gave me $348 to replace a new dryer. The chapest is about $500 or more. Not fair!!!!!!!!

4 weeks ago

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Joe Vauxhall, NJ

Needs to get back to the person who puts a claim in fast

4 weeks ago

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Bill White Brandon, Mississippi

Justin M. was excellent and I wanted to find a more affordable home warranty as opposed to AHS which has tripled in cost in 5 years. and the plan by Choice is much more affordable and better coverage.

3 months ago

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Steve Growe Detroit, Michigan

Make VERY diffilcult to obtain service in a time of crisis.almost 100,000 without power and or AC in some of the hotest weather in years and CHW FAILED to connect to a service provider in a reasonable time. When I opted to go direct it was 5 DAYS later. Service was fast , professional and partially complete but the rquirements to finish were NOT made clear. Still NOT sure if they were subnmitted correct. CHW while you provide a valubale service you need to REALLY understand the difference between a normail claim and an emergency!

3 months ago

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Elizabeth Oviedo San Diego, California

I super loved that technician showed up with replacement parts in his car. I thought he would have to order and be without refrigerator for another week. That is great service! Thank you

3 months ago

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nelly tuman Turlock, California

I love being a costumer of choice warranry for the last 4 years. The only downside is it takes forever to reimburse or get paid for replacement. Sometimes the tenants cannot wait for a long pried of time especially when it comes to AC /heater or refrigerator matter.

3 months ago

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James Shaheen Atlanta, Georgia

Claim was filed and appointment set quickly. Company that it was assigned to contacted us via email to confirm the appointment and were very professional and explained everything very clearly.

4 months ago

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Steven Comstock, Sr. Bakersfield, California

Mr Moore arrived at the time that the appointment was set for. His appearance was that of service man that takes pride in his appearance. I found his pride was present in his work application.

4 months ago

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Laraine Grande New York, New York

Generally they come through with simple repairs. Often they cannot find someone fast enough to come to do repairs. When it comes to replacement of appliances they never allow the equal of what I own. I always buy the best and they just offer a replacement.

4 months ago

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Bobi Neher Temple, Texas

The sales rep was knowledgeable and offered a Senior Discount as well as a promotional item mentioned in the solicitation letter. It is easy to sign up, and I have a 30-day money-back guarantee at a great rate! Thank you.

4 months ago

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Ron Saint Johns, Florida

My first and only claim thus far contained absolutely no dialogue with the techincian that you all hired. You immediately denied the claim without a conversation. The technician was extremely knowledgable so one would think a warranty company would consult with the technician they hired before coming to a conclusion. Granted there is an appeal option but you would expect some dialogue from the start. I received a message from the technician of the denial of the claim but no explanation to him.

4 months ago

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Pablo Cruz Kissimmee, Florida

I am truly satisfied with Choice home warranty. They answers almost immediate and the chosen technician, get in touch within 24 hours. In my case, my clothes dryer was fixed in the first and only visit.

4 months ago

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Cindy Lang Jacksonville, Florida

The second company you sent did a wonderful job. They were at my home at the time they said, called ahead to let me know and did excellent work. As for a home warranty, I would recommend every one have one.

4 months ago

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Anthony Ellis Dallas, Texas

So far, the technicians/vendors that have been dispatched were good. I really think you guys need to evaluate the "authorization hold" process. I was unable to submit a claim but because you "preauthorize" before submittal, the hold is on my account, and it takes forever to get it released. I wish you would also look into finding more vendors for rural areas. Having to wait 2-4 days is crazy.

4 months ago

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Catherine A Fisher Janesville, Wisconsin

The contractor you chose only had techs in my area 1 day a week. This has now taken close to 3 weeks and I still don't have my A/C fixed. I was messaged my tech would be here between 1 - 3 and I am still waiting! This is the 3rd time I have spent an entire day waiting to have my A/C fixed.

4 months ago

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Lauraine Johnson Redmond, Washington

I gave the sales person kind of a rough time. But I’ll let him know that I was not in it to be gypped or cheated on and he agreed and after that, I mentioned a couple things to work on to see if I could bring the price down and it did. So I’m new to this one and we’ll see what happens.

4 months ago

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JJ Peacock Washington Township, New Jersey

The technician arrived on time, professional, fair, reasonable and seemed very honest. The challenge was getting the appointment scheduled the CHW, there was some confusion on the original appointment being cancelled but no one could figure out who cancelled the meeting. CHW emails were conflicting with the phone calls from the technician

4 months ago

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Lillian Atlanta, Georgia

The technician that you sent to my home, fix my problem, was very courteous and found the problem in no time.. He was very courteous and took off his boots before he even came into the house. That impressed me.

4 months ago

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Nestor Salazar Valrico, Florida

It took 3 days to get my air conditioner fixed. For important things like air conditioning in florida it should be a max of next day service. but appointments often are 2 days or more, which makes think a customer it’s a way to force clients like me with a contract to obtain services from a separate company faster and avoid using the services already paid for.

4 months ago

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Evie Valle Lake Elsinore, California

If you have an emergency this company doesn’t provide emergency service. I had to constantly call to obtain service. It was so stressful and cumbersome. Then in order to get reimbursed I had to provide pics and volumes of information. But the real kicker is they don’t reimburse the full amount. My new water heater was $2186. CHW only reimbursed me $710. After all that work I still had to pay $1476. out of pocket. When it comes time to renew I will undoubtedly look for another home warranty company.

4 months ago

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Randy Collins Richmond, Virginia

The A/C technician was vary kind and vary knowledgeable it was great privilege to meet some one that knew what he was doing! If ever a problem comes about in my home I would pray that you would send him back! Thanks again!

4 months ago

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Sam Gonzalez Odessa, Texas

I didn’t read the fine print that says you only cover a portion of plumbing service I.e. slab leak. That’s on me. The plumbers that came out to fix were caught between a rock and hard place. They did excellent work and earned every penny.

4 months ago

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Laura Fernandez Phoenix, Arizona

They went above and beyond to get the job done . They were very professional and efficient . They also explained everything that was going on and what they were going to do. Excellent customer service .

4 months ago

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Fuccello Home Liberty Hill, Texas

Michael L. did a great explaing the program, plans and pricing !! He was very knowledgeable and it came through in his excellent communication skills! We signed the contract and hope to be a customer for a long time!

4 months ago

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Kim Lockley Cypress, Texas

I have always had great experiences when filing a service claim with CHW. The representatives are always professional, fast, and efficient. My needs are generally always met. Great Company.

4 months ago

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rachna bhatta Plano, Texas

They r the best , had issues with my ac , and twice , both time i got the same technician, which helps as he know my ac history and how its maintenance record . Best thing i did not have to pay it was all covered .

4 months ago

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Claire and Richard Murray Villanova, Pennsylvania

have had a contract since 8.1.2024, not much experience using it. Currently have a claim #334050842 for air conditioner issue we are working through. Green Tech Repair is currently handling this. The technician has been curtious, knowledgeable, now waiting on parts expected this week.

4 months ago

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Carrie King Robertson Upper Marlboro, Maryland

We have been happy with the survey until recently. When issues have arised with the heat pump and hot water tank, it seems like you do not want to pay. You either keep delaying the appointments until we just cancel it and replace the item ourselves or you find some issue and state that we did not maintain the unit, even though we had a company come to maintain the unit. Very dissappointed lately in the service,

4 months ago

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Kim Krieger Whites Creek, Tennessee

The ease of reporting and scheduling was awesome. As was the technician. My only criticism was time from reporting to appointment. If this had been a major problem we would have been in trouble.

4 months ago

Choice Home Warranty Reviews