Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Verified Customer

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Ryan Peck NE

I have had a work order in since November for. Leaking pipe and have paid a technician once but they never showed. I still have had no resolution for this pipe and no engagement from your end on who will fix it or When it will be resolved

8 months ago

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Tom Scire Sugar Land, TX

Very happy with their service, have been a customer for several years and have policies on two houses.

8 months ago

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Stephanie McMillen Houston, TX

Terrible company instead of replacing a 300$ part they would only replace the whole unit and wanted me to pay 4200$ So I dropped them and paid 200$ and replaced the compressor. Waste of money even my tech guy said they don’t re

8 months ago

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G. Tatem San Francisco, CA

The customer service is great! My experience with Choice has been very good no complaints at this time.

8 months ago

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Anthony Buzzutto Houston, TX

They always find a loophole around paying for everything. I had an oil tank replaced They payed nothing. The I had vent fan that circulate warm air from the furnace They paid nothing they wanted receipt for 3 years . Not a trustworthy company by any means

8 months ago

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Marilyn Langlois Houston, TX

I am not very happy with them, my dishwasher desperately needs a new rack, it is all fallen apart, and and they have denied the claim where it plainly says parts for dishwasher will be replaced

8 months ago

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Verified Customer

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Latanya Malone

I dont like the wait time for a technician. They really take their time finding a technician. One time it was 7 days and I had NO AIR. Ridiculous. Shouldnt be any more than 1-2 days for someone to come

8 months ago

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Verified Customer

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Anonymous

I click online to use the warranty and describe what I need, and the plumbing problem. So I get an email, and they refer me to a plumbing company.

8 months ago

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Verified Customer

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Kim

I deeply regret buying this policy. They gave me a discount for 3 years on two of my homes. And I tried to get out of it. They won't let me out of it. So I'm sunk. And of course, I have no confidence in their ability to actually pay a claim. I think they are a bunch of frauds. I've made four claims and they have not honored any of them.

8 months ago

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Verified Customer

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Nancy

I think it's the warranty works really well if everything is new, and you just have minor problems. But anytime you have anything that has like any kind of age on it, that's the reason not to cover.

8 months ago

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Janie

I used it for my sink was stopped up. I really like the person that they send out here to take care of the problem.

8 months ago

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Stephanie North Royalton, OH

They wouldn’t answer my requests. They sent the worst repair people and then wouldn’t discuss with me. They over promised when I was deciding whether to purchase warranty and they definitely under delivered. I tried to cancel they were so bad!

8 months ago

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Verified Customer

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Regina Toliver Baton Rouge, LA

Since January I have had a request for services for plumbing and the chosen companies have been no shows. I do not complain much but when u pay a premium for service it would be nice to get it

8 months ago

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Verified Customer

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Katonya Gathings Greenbelt, MD

The timeline to submit the claim, arrival of tech, and the result of my claim was all handled in a timely manner!

8 months ago

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Denise Albuquerque, NM

Not impressed. Their selling pitch didn't match the actual policy when all was said and done. Lost more than gained. Would not recommend. Be thorough with questions and detailed when applying, especially in plumbing and heating issues. Would not recommend this company. The last rep sent to my house was a scammer. BE AWARE!

8 months ago

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Verified Customer

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Linda Louisville, KY

They came quickly. The repairs were good. I had 2 different repairs and both repairmen were very professional.

8 months ago

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Verified Customer

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Ginny

Friendly people, but still have a claim open.

4 weeks ago

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Karl

Great service when I called they responded in a timely manner . Then set up appointment for me and when the work was done I was very pleased not complains

4 months ago

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Shari Costaney

Spoke with Brandon J who I must say was very helpful and professional. Answered all my questions without pressuring me and was very pleased with his service.

4 months ago

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G Mack

Choice is a terrible warranty company! This is the 3rd time we made a claim and there is always some reason they can't cover a claim or they assign technicians that won't cover our area. Choice makes the consumer do most of the leg work in communicating with the technicians. This last claim is the last straw, I am immediately canceling and I will share on every social media review I can find how terrible there service is. Our air conditioner went out. I made a claim describing we had seniors in the house and needed the AC fixed as soon as possible. They took 2 days to try to find someone to service our area. Choice then sends an email asking us if we wanted to hire someone out of network since they were not finding anyone in network and they would reimburse us minus the service fee. We hired the people that actually installed the AC unit that had the issue. We send Choice the problem description, pictures, invoice and everything they asked, and on the same day Choice denied the claim stating we didn't get prior approval. I needed my AC unit fixed immediately! They completely ignored that this was an emergency and that we had seniors in the house as I stated in the claim. They make us do all the leg work, promising to reimburse us then find some technicality as to why they wont reimburse us. They always find a reason not to pay a claim! That's been our experience. Choice is the worst warranty company we have ever worked with. We had AHS before this and the only reason we stopped using them was because they started getting too pricey, but their service was so much more superior. They always did the leg work, we got decent technicians in a reasonable time, though they try hard not to replace stuff they actually did replace one of our ac units and one of our appliances inside the house. Choice is the complete opposite. We have not had one successful claim out of the 3 we made. I guess the moral of this experience is you get what you pay for.

4 months ago

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Pauline Brown

Impossible to speak with a live person. Prompts to leave telephone number and noone calls back. Only wants one to file claim online and thatis totally ridiculous. I need to speak to a live person to discuss WHT claims are not resolved. They close out claim before anything is resolved. Have to be paying several $85 fees and nothing accomplished.

4 months ago

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Verified Customer

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Myron Bellevue, NE

My dishwasher has been broken since last summer. Choice cannot find anyone to fix it and will not replace it. C/S keeps telling me they put it on the urgent list. I HAVE CALLED ONCE OR TWICE A WEEK FOR SEVERAL WEEKS. My stove has been broken since November 2023. unfixable We were told they were going to send an egift card to lowes. not enough to replace it,

8 months ago

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Verified Customer

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Bill Washington, DC

Not the best customer service. I had spent 3 $85 deductibles in a 45 day period on a dishwasher repair and still not completed. The review board said they will now give me $246 towards a new dishwasher. However, I spent $255 in deductibles. This should have been said from the 1st repair attempt. I told the review board to keep their $246, Service is more important than the money. I will be moving on from their future services.

8 months ago

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Norman Oceanside, NY

Had two claims each on was better than the first . One problem my first claim I was supposed to receive a $300 check never received in my e mail

8 months ago

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Anonymous

I've used it many times. I email them, and within an hour they answer. And within the next day, they make the appointment.

8 months ago

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Joan Newcastle, CA

Service was very prompt! The technician explained the part that was needed to fix the problem. He was here for about 45”

9 months ago

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Christine McIntosh Baton Rouge, LA

We paid for a tech to come to look at our oven. The parts were no longer available so we were offered only $388 to replace our stove/oven combo. We still haven’t gotten our money and it has been 3 weeks. Our oven was out so we couldn’t wait and had to buy it ourselves. To replace what we currently have cost us $1,200 (on sale)!

9 months ago

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Verified Customer

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Michael Lawrenceville, VA

One of the worst experiences I have had with this warranty company. Had an Vac issue, my 97 year old aunt living in a house heat not working. Choice was not able to get a technician for two weeks I had to get someone out there after two weeks pay out of pocket and now wait for Choice to reimburse me. On top of that I still have a plumbing claim going on a month now and Choice can’t seem to get anyone out there Still waiting on that. Not happy to have paid for the premium package 3 year plan. Will look elsewhere soon.

9 months ago Edited March 19, 2024

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Verified Customer

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Al

They've never fulfilled their warranty agreement. They've been hard to reach. They haven't replaced the appliances according to their guarantee, if appliance is needed to be replaced, was supposed to be of like type and quality. They haven't done that, they haven't done it in a timely manner. They've been extremely difficult to deal with. They have supposedly been taken off of the Nevada Secretary of State's lists of companies even acceptable to do business in the state of Nevada. And they continue doing business in the state of Nevada when they're not even registered.

9 months ago

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Verified Customer

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Donna Vaughan Hammond Goldsboro, NC

Numerous times choice was not able to find a service provider for me. For the septic I was told by company provided they would not do it as had not been paid by provider. When I needed electrical I was told they would not send someone out to see what the problem was I would need to find out the problem then IF you covered it they would send someone out. In summer when air conditioning was not working it took days to get and I finally paid someone myself

9 months ago

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Karla Harris Markham, IL

Choice Warranty will not replace an appliance like the one you have if they cannot repair it. They will only give you a low cash offer which they call in lieu of replacement . The customer has to take this cash offer only because Choice Warranty will not replace appliance with the same appliance. This is false advertising on their part which is why I will not renew my current warranty with them.

9 months ago Edited February 21, 2024

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Verified Customer

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Randy

You never know who will repair your appliances. Sometimes you get a company that has good technicians other times you get a company that doesn’t know what the hell they’re doing..

9 months ago

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James Dallas, TX

Dishonest & misleading. They sell you the idea that if an item can’t be repaired then it will be replaced NOT TRUE!!! They offer you a number that they can get it for, BUT you the customer don’t have access to that source which equates to 50% of replacement value Then not send the check Absolutely criminal Do yourself a favor use any company other than choice home warranty

9 months ago

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Verified Customer

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Pam Silvestre Alachua, FL

I have no issue with Tech! I have difficulty with getting claim assigned The operator doesn’t understand English and I have to repeat myself over and over. A fix my leaking shower took 3 days to complete because no one would assign the claim. Should have fixed it in a day! Terrible customer service in the claims department

9 months ago

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Verified Customer

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Sean Akron, OH

Filed a claim for refrigerator- easy Technician came out for repair- great Parts no longer made so Choice going to replace the entire unit- fantastic! They issue a gift card from Lowe’s to replace the unit that can take up to 30 days. Email from Lowe’s has not been sent. That was over one week ago and we are still without a refrigerator. Not easy with kids. - disappointed

9 months ago

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Verified Customer

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mike turley St. George, UT

My hot water heater failed. My contact with Choice Home Warrenty(CHW) was blocked by a call center representative in India. I waited 6 days (without hotwater in my home) for a servieman assigned by CHW to arrive , only to be told they couldn't get a serviceman out to my home and I could agree to get my own. I did and put the heater in myself only now to be told they would not cover any expense because the NEW installation was not done by a professional. I only asked the cost of the new heater to be considered, not my labor. Igive CHW a -0 rating and would NEVER recomend them

9 months ago

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James Nokomis, FL

Too much time with me going back and forth between CHW and the contractor. Wrong parts ordered. I felt like I had to be the general contractor and lawyer to get the HVAC problem resolved

9 months ago

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Fred Las Vegas, NV

I gave a low rating because I never heard back from home choice concerning my garage door opener key pad. The one the company removed had a secured lock feature. The one replaced did not. They said it would cost extra. I hope to hear back from Home Choice to give a higher rating.

9 months ago

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Elston Taylor Benton, IL

My claim is over 30 days old Elite Service visited my home and needed to get a part. I called three weeks , twice and have not heard from them after I gave them 85.00. Yesterday I spoke to customer service and the repair is scheduled for the 23rd of this month. This is my main floor toilet so I have to go upstairs to go. Unexcepable and I m Paying 68.00 per month which was not what I was told. I will be leaving your company to much monet and little service. Elston Tayor 4 year customer

9 months ago

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Verified Customer

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G Thomas Stone Dorchester, MA

6 weeks and they never got a plumber for me. When they sold me the policy, they told me they had plenty of great plumbers in my area. After 6 weeks I finally had to get my own. I joined this plan so I would not have to deal with getting plumbers and electricians on my own. I asked for my money back over a month ago. No check has arrived. Worst company I have felt with. Please publish this.

9 months ago

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Verified Customer

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thomas mack Baltimore, MD

Technician resolved dishwasher issue He showed procedure to reset if dishwasher malfunction again I’m very satisfied with his job

9 months ago

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Darnetta Houston, TX

I’m very satisfied with the results and the service. I was very pleased when they Contacted another person and made sure that the work was completed!

9 months ago

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Robin Rutherford South Charleston, WV

They wanted to replace $400 ceiling fans with $40 fans and they sent HVAC technician to replace whirlpool motor and instead of admitting that they sent wrong person they said bathtubs are not included in replacement. The tub is fine. Just the jets will not work even though they turn on.

9 months ago

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Verified Customer

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Deborah Ivery

First, I have not received the check I was promised to settle this claim. Claim is still open as far as I’m concerned. 2nd, I did gain a better understanding of my contract & found a department I can communicate w/in the future. That is why I elevated the rating to a two stars

9 months ago

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Lorri Hagwood Durbin, WV

I’ve worked with this company for approximately 10 years, I needed an air conditioning repaired. They screwed me around with that. I had to buy my own air conditioner. I had a furnace that was looked at by Chw which they did nothing to help me with that either. I have a burner on my stove top that’s been on hold for approximately eight months now they are not very efficient and what they do and I feel that they have done me wrong.

9 months ago

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Joe

When I agreed with Choice Warranty to pay 45.00 dollars for service calls , Choice Warranty is charging me 95.00 for service call “ No Interity “ false advertising! 🤷🏽‍♂️

9 months ago

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Robert

It's very convenient to have this warranty. I just make a call, and they send somebody. And if there is an issue, they send back a vendor.

10 months ago

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Verified Customer

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Christa

Recently I had to use my warranty when my heat stopped working. I received regular updates by email. But once I initiated my claim, it took more than a week for a technician to come out to my home. They had trouble finding someone to take on the job, and then I had to sit in the cold for a week.

10 months ago

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Darlene

The people that they have come out are not qualified. And I have an issue going now that is with supposedly a plumber, who just came out and got their money and I haven't seen them since. That's the way it goes. They need to get better people. They go with the cheapest to lower their cost and it's creating problems for them. It's just not right.

10 months ago

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Verified Customer

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Terence Orlando, FL

Roberto with C- Force did a great and timely job replacing our water heater. He gave us consistent updates and always communicated what he was doing.

10 months ago

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