Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Jimmy Delacerda Henderson, NV

Honest willing to listen on time very professional good replacement parts very knowledgeable highly recommend it cost is great deductible is excellent will continue using after the year expires

4 years ago

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Verified Customer

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Ellen Gordy Conway, AR

They were very prompt in securing a service representative. However I am extremely disappointed in Onsite Appliance repair service! I've gotten the run around from them for over a week and am extremely frustrated!

4 years ago

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Ebony Jarrett Port Saint Lucie, FL

Overall, they're good. Their customer service needs great improvement. I asked someone to return my phone call about my dishwasher, I still haven't heard anything. When I put in a request about my AC on 5/17, I asked about my dishwasher, the rep said the offer would be sent over, it still hasn't been. The answering service still says bc of covid-19, higher call volume. What does this have to do with anything??

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Janet Coursey

Everything is so simple. Have a problem, call, they get someone right away, they call you, make the appointment, service persons always polite, fix problem and you are good to go.

4 years ago

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Verified Customer

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Greg Loynd Scottsdale, AZ

While I’m fairly new to Choice Home Warranty, I have been pleased with the manner in which my claims have been handled by Choice and by the contractors who perform the work.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Janice Spicer Macon, GA

We've had some that are very good. I would highly recommend Metro Appliance. But we have had some who tell us when they'll be here and they show up but it might be the next day which makes it difficult to be able to run errands or some things we need to do outside the house. One thing we called for we had to end up paying for it ourselves.

4 years ago

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Verified Customer

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Claire Melodia Chapel Hill, NC

I had one bad experience with Choice Home Warranty about two years ago when I installed a garbage. Disposal. The plumber did not install my disposal correctly and water leaked.

4 years ago

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Verified Customer

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Anonymous Baytown, TX

When I call into their customer support phone, they give me a great response. Sometimes you can't get ahold of managers though and fall off the radar if you need extra help. For example, I had a plumber come out last month to help with an outage. He said they don't pay for extra things I needed so I called a supervisor at Choice and they never responded to me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Tim Omaha, NE

Customer service is very courteous and competent. My washing machine needed repaired and they completely transformed it to make it work. They repaired it promptly, so I'm very pleased with my experience.

4 years ago

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Verified Customer

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John / Nancy Medford, OR

When I had some problems with the burners on my stove, the first company they sent out was zero help. The second company they sent took care of my problem within a couple of hours! They found they needed to replace some parts and they went ahead and replaced it.

4 years ago

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Verified Customer

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Anonymous Tewksbury, MA

I just used the warranty on my washing machine when the timer went out. They came out immediately to repair it! They are a very prompt and hassle-free company that saves me lots of money.

4 years ago

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Verified Customer

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Demika Indianapolis, IN

Each time I've needed assistance, customer service has been helpful in resolving my issues. I recently used them for a plumbing issue and the guy they sent was very courteous, professional, and offered good service.

4 years ago

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Verified Customer

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Lejla Homer Glen, IL

Customer support at Choice Home Warranty is really nice! I've used my warranty three times. Once when I needed something fixed, I was given the runaround. Appointments were constantly moved around, parts didn't arrive, and I was offered an amount of money to replace something that wouldn't even cover the entire need. They choose mediocre companies to fix things in your home.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 14th, 2021

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Verified Customer

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Ernest Sherwood, AR

We need to have our dryer repaired but we are still waiting for a part to arrive so they can come and fix it. They always choose good folks to do the job for us, so I'm pleased with Choice.

4 years ago

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Verified Customer

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Diane Murfreesboro, TN

It is easy to put requests online if something breaks. Someone was here within a couple of days to fix my heater. The worker was polite and fixed it within a short amount of time.

4 years ago

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Verified Customer

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Stacy Marie Elmhurst, IL

I chose Choice Home Warranty because I wanted to make sure I had coverage in case something breaks. Sometimes you can't get a hold of someone for a long time in customer service. When I used them for something electrical in my home, the guy they sent was horrible. He was breaking things and kept leaving loose wiring, and wouldn't call us back. I had a much different experience when my HVAC went out and the guy that came out did a fantastic job.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 16th, 2021

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Verified Customer

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Robert Hyattsville, MD

We wanted protection for our home, so we signed up with Choice Home Warranty. We've used our warranty several times and in our experience they cover most things they say they will.

4 years ago

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Verified Customer

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Janet Hollywood, FL

Every homeowner should have some kind of warranty and choice’s service is excellent. The service guys are professional and pinpoint the problem and fix it. There are no issues.

4 years ago

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Verified Customer

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Garfield Charlotte, NC

In my two experiences using the warranty, the customer service has been very responsive and they have gotten a technician out within forty eight hours. They are courteous and professional.

4 years ago

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Verified Customer

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Paul & Ann Hilton Head Island, SC

It is exactly what I needed. I can trust them. They have come through for me three times. It is very responsive. I get what I paid for. Someone is sent right out to fix my problems. I am very pleased.

4 years ago

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Verified Customer

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Brenda Katy, TX

So far so good. I have no complaints. Everything has worked out. They give me an appointment right away and the problem is fixed. I like that the service fee is less than any other company.

4 years ago

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Verified Customer

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Margaret Columbia, SC

Customer service people are pleasant to work with and they do a good job finding people to come out and take care of the problems though it can be difficult to find a technician to who is willing to come to the house.

4 years ago

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Verified Customer

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Judy Scottsdale, AZ

The technicians they send have been good and reliable. My AC needed to be fixed in the middle of summer in Phoenix. I sent them a message on Friday or Saturday and they sent someone out on Monday.

4 years ago

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Verified Customer

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Belva Iowa Park, TX

Usually they are pretty quick to get my claim resolved. They determined my washing machine would be too costly to repair. I did have a problem with a case manager but everyone else is good.

4 years ago

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Verified Customer

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Jay

It’s a good value and it gives me a peace of mind. When our air conditioner wasn’t performing well, the repairman came out and fixed it and I was only charged for a service call. They are very courteous and responsive.

4 years ago

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Lynn

Most of the service companies they order for you are not good. I have had them come back numerous times for different claims. These appear to be third rate service companies. Most of the service people are rude. It takes calling and screaming about getting things fixed correctly. All the service person is concerned about is getting their fee the minute they walk in the door. Also, Choice does not allow them to fix something immediately. They need to call Choice and then wait for an answer. This can take a very long time. Some have had to come back because Choice will not give them an answer immediately or Choice does not even answer them. I wanted to cancel since I signed up for five years, and they told me I would owe them money because they would price out every little service claim that was done in my home.

4 years ago Edited January 10, 2024

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Verified Customer

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Lynette Perry Smyrna, DE

It's like a hit or miss with Choice. I never know what I'm going to get. I recently called for a leak in my bathroom. A plumber came out to diagnose the problem and kept postponing the time when he was scheduled to come and fix the leak. He said he would have to tear a hole in my ceiling to fix it. I called Choice to send another plumber when I got tired of waiting for him to show up. Another plumber was assigned the job. When I spoke to him on the phone he said he was coming out between 3-8 pm. He Showed up around 8:30 pm. He spent less than 5 minutes in the bathroom and said that it looks like the problem was coming from water on the flop from my shower. He collected the service fee and told me that he would be back the next day at 10:00 am. Needless to say, he never showed up and he never called either. I ended up calling a plumber that I found on the internet and he came out within 45 minutes and he fixed the leak. He didn't have to tear a hole in my living room ceiling and there wasn't a problem with my shower. I don't know where Choice is getting these people from. I won't renew my contract with Choice again.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2021

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Verified Customer

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Nii Os Fredericksburg, VA

They are very responsive. It never seems to take long to find a technician to address whatever issues. In fact, sometimes they're a bit too efficient in that they schedule someone so quickly that I'm not available.

4 years ago

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Verified Customer

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Tracey Loganville, GA

It is easy to file a claim via online when unable to reach customer service by phone. The process is quick and the site is easy to navigate. The response time after filing the claim is excellent.

4 years ago Edited January 10, 2024

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Verified Customer

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Rongalett Green Upper Marlboro, MD

2 of 3 of my claims were approved. A certain part for my HVAC was needed but was denied. I'm not a professional HVAC person, I can't distinguish which parts are warranty covered. However, each month, I still have an allotment going to Choice for coverage. Cust. Svc spoke to me with a tone,as if I should have known better

4 years ago

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Verified Customer

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Merry Sibigtroth Crystal Lake, IL

We have been working with them on fixing some electrical issues. The company who's name they gave us repair 2 outdoors outlets they wanted us to get fixed before they approved the other. I sent the receipt they gave 2 times, but they say it has to specify what was fixed. This was all they gave us. We are frustrated and don't know why the outdoor itrms(which they won't fix anyway has anything to do with the inside switches we need replaced).

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 24th, 2021

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Verified Customer

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Farrukh Ashburn, VA

I’ve been with them and I have had 1 minor claim because my stove wasn’t igniting. They responded well within twenty four hours. It was fixed in a timely manner. It was handled very properly.

4 years ago

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Verified Customer

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James Birmingham, AL

Choice is good at getting the people out there, but one of the appliance service companies wasn't good. They held my whole day up by being late and didn't give me the best service.

4 years ago

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Verified Customer

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James Lakeland, FL

My hot water heater went out and they came and fixed it within twenty four hours. It was very prompt and efficient. The guy was very professional. We didn’t have wait very long and we appreciated that.

4 years ago

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Verified Customer

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Dan North Las Vegas, NV

I feel they provide the coverage I need at a price I can afford. They respond quickly to any issue to anything. Some of the companies they work with are not as good as others.

4 years ago

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Verified Customer

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doris henderson Birmingham, AL

The people that come out are usually prompt and courteous and they get the job done. I am having a trouble with a recent claim. It has been hard to get a claim specialist. I would like it more if they shared their regulations for emergency situations so I don’t have to jump through hoops.

4 years ago

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Carmen Pittsburgh, PA

Recently got a sump pump that was installed in a timely fashion. Most of the jobs are done well but there are some bad contractors they had working for them before but lately it has been pretty good. I was disappointed they didn’t cover my hot water tank.

4 years ago

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Verified Customer

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Pam Winter Garden, FL

So far it seems to be a good value. We used it for our hot water heater and the gentleman that came out did an excellent job. We were very grateful for him. Choice was good at communicating and they were quick and efficient.

4 years ago

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Verified Customer

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Zach San Antonio, TX

My fridge went out at night. I put in a claim that night. The next morning choice had already dispatched the claim and I had a repair guy out to the house by 10:00 A. M. The next morning.

4 years ago

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Verified Customer

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Dana Charlotte, NC

I put in a claim to get my ice maker fixed on my refrigerator last October and it has not been a good experience. Every other time I've used the warranty it has been good but the ice maker it's still not fixed. The appliance people keep not showing up or calling and telling me they're not coming.

4 years ago

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Verified Customer

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Joe Nicole Byhalia, MS

My garage door's belt broke and they came out and fixed it within a few days.The guys that came were really nice. They came out in a quick and timely manner, They even called me before they came.

4 years ago

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Verified Customer

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Saad Houston, TX

Whenever I need something I call the customer service. They are very quick and they answer my questions that I need and then when I put a service request everything was so quick.

4 years ago

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Verified Customer

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Rosalind Missouri City, TX

Overall, they have good customer service. However, I requested that my air conditioner be replaced and I did not get a confirmation on that, I just got a denial which I was not very pleased about. I ended up having to spend fifteen thousand dollars on an air conditioning system.

4 years ago

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Verified Customer

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Shawanda Decatur, GA

I had a claim that never got done for my ice maker. So it’s like I paid the fee for nothing. Now the fridge and freezer have completely stopped working and they scheduled someone 5 days out. I’ve lost hundreds of dollars in food and after the person finally comes and I have to pay another fee, I have to wait for an answer and a repair again! Meanwhile, I have spend extra money on feeding my household with takeout.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 17th, 2021

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Verified Customer

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Kimberly Hawkins

Choice home warranty has been a great company within the years I have use them. I put in a claim and within an hour or two I get a service person response with a time and date for repair.

4 years ago Edited August 2, 2024

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Verified Customer

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Anonymous Charlotte, NC

We had plumbing issue well that the water backing up into the sink the response was very prompt we were able to get a plumber in within a day or two of the request and the problem was solved on that call.

4 years ago

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Verified Customer

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Anonymous Omaha, NE

The one time I used to I had quick results and the customer service people were thorough and nice and you know the helped out and called and let me know when someone would be coming--it was just good service.

4 years ago

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Verified Customer

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Anita Hereford, AZ

I’ve had really good results from them all the people that have worked for them and everything has been completed in a timely manner and the people are very friendly and have done what I needed.

4 years ago

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Verified Customer

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Sharon Las Vegas, NV

I made a phone call to Choice and they responded relatively quickly. The companies that they have working for them are quality people. They know what they're doing and they show up on time. I've never had a problem.

4 years ago

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Verified Customer

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Jerry Shreveport, LA

Everything has been satisfactory. The service is always good quality and prompt. My heating unit went out with a big storm and they got a representative here the next day to fix it.

4 years ago

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