Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Juanita

I went on line and put in my request for service. I told what the problem was and an appointment was set. The service man came out and found the problem immediately. I was impressed.

1 year ago

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Verified Customer

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James

Response was prompt and contractor did a good job. Seems like it took a long time to get the new system (we were without AC for a total of 13 days) delivered to the contractor. Also, the wrong heater elements were supplied which required a return visit from the contractor, an inconvenience to them and me.

1 year ago

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Verified Customer

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Robert

Called for service on fridge ice maker. You sent repair man promptly. He determined the parts needed and returned within two days and got it working again. Very satisfied with warranty response.

1 year ago

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Verified Customer

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Kimberly McCartney

We asked to change our plan from a six year agreement to a one year $600 policy. We were told we’d receive an updated email two days ago and never received it, along with a refund for the difference. We’ve heard nothing and the account online still shows the 6 year price. Prior to this experience I’d have rated 5 stars across the board as a 6 year customer.

1 year ago

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Verified Customer

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Ron

All os going well on my first claim. Fast response by Choice to assign a plumber, and by the plumber who temporarily fixed the plumbing issue while he awaits replacement parts for my 25 year old shower faucets.

1 year ago

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Verified Customer

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Sheila

I have had an issue with my AC and have requested service twice. The first one was cancelled by me as the AC started working. The second one was never responded to and I only got the report for the first request and therefore was unable to get any response for the second. I, also, sent an email regarding this issue of "no response" for the second request and NEVER received any favorable response afterwards. I got a scripted response that someone would contact me and never did. I am NOT very satisfied with Choice Home Warranty and will be cancelling.

1 year ago

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Verified Customer

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Jacqueline Tatum

I like the turn around time. I dislike that I can pay a contractor the service fee and a couple weeks later, the same issue occurs and I have to turn around and pay another service fee. I’m also not too sure on what Choice Warranty covers when an issue occurs.

1 year ago

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Verified Customer

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Thomas

Placed 2 work orders. AC repair no problem. However, the ceiling fan repair has become a nightmare. The tech brought an AC 4 speed sign direction wall switch and receiver for a 6 speed Dual direction fan. I didn't work and now I'm being told I need a new fan. The tech shows me low grade ceiling fans that don't match what I have. He told me to look for one then so I contacted the seller of the fan was told it sounds like a bad receiver or the motor and a replacement fan would be around $500. Contact Choice and the said they are waiting on the tech. Going on a month now.

1 year ago

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Verified Customer

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Robin Malone

I liked the speed at which Choice identified the problem and found the solution. I did not like having to wait 20-30 days for the gift card to replace my refrigerator. I also would have preferred having a choice of where to buy instead of just Lowe’s.

1 year ago

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Verified Customer

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Melissa Yost

I chose Choice Home Warranty for its low monthly price and after a claim is filed, they set up the repair with the technician or company. The only negative I can give is that it takes at least a week for a repairman to come and make the repair. I had to go without my washing machine for a week.

1 year ago Edited December 11, 2025

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Verified Customer

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Timothy

I like that I can place claims online, and do so quickly. Over the phone customer service is very good. It did take a week to get a refrigerator repairman at my house and three days for the air conditioning repair person.

1 year ago

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Verified Customer

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Brenda

I really can’t give a thumbs up because I have been without my refrigerator almost 3 weeks. All my food went bad and I’m struggling to keep medication that goes in the refrigerator acceptable to use. I don’t understand why it takes so long to recieve compensation for your trouble. The 59.00 a month goes out of my account and it’s never late.

1 year ago

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Verified Customer

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Robert Beckwith

I have used Choice twice now: 1. Dishwasher - It took 5 visits to get the dishwasher fixed. I was not happy with the service organization chosen by Choice to fix it. It took an inordinate amount of time to fix a problem that should have taken two visits at the most. 2. Electrical Problem - This service organization was superb! They were prompt knowledgeable, friendly and efficient. I thoroughly found them a pleasure to deal with. Definitely would recommend them.

1 year ago

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Verified Customer

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Chiquita

My spouse and I are very disappointed with choice. They denied a claim for a leaking facet that became difficult to turn off or on advising that it was not normal wear. When we asked for the account to be closed as this was not the 1st denial they agreed to cover the cost of the repairs but advised because tge claim has been originally denied we'd need to pay the technician the fee for coming out again, so we were charged 3 fees due to the denial, 2 fees for the technician to come out and the technician charged a $55 trip fee to come out to do the repairs which he claimed he would not have charged if the claim had not been originally declined.

1 year ago

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Verified Customer

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Tish

I liked the appliance guy Nik who came out for our garbage disposal he was pleasant, professional, extremely helpful and knowledgeable he was a joy to have and did an excellent job! The plumber was not professional or pleasant he got the job done but his attitude was below standard I would not want him again.. he didn’t even introduce himself and was supposed to send me a receipt and he never did this was on July 1 at 11:30 am..

1 year ago

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Verified Customer

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Ruben Vazquez

Great service and technicians on time, knowledgeable, experienced, and courteous team. Very communicative. So far we have been receiving all notifications of what needs happen and what to expect.

1 year ago

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Verified Customer

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Janet

I put in a claim for my oven and the company you chose never showed up. I canceled the claim and I'm canceling my contract. I have been without an oven for over 2 weeks and have called a repair man to fix it. You replaced my water heater and the tech you sent was great. Not so with Titan Appliance. They informed me that I was out of their area. I initially was scheduled for 6/26. Then they changed it to 7/2. I called Titan and Sammi scheduled me for 6/29. The tech never showed up and I called around 2. He called me back and said he was sorry he hadn't called and there was no reason for him to come out. I have spoken to Sammi a number of times; she was very helpful at first. I received an email from Choice yesterday 7/1 advising me that Titan would be out on 6//29 between 11 & 3 on 6/29 between 11 and 3. I am very disappointed with this service and I want my contract cancelled. I have called Choice numerous times and always get a recording -I want to speak to someone.

1 year ago

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Verified Customer

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Donald

Water heater service waa terrific! Refrigerator is another story. Why do we have to wait 30 days for approved settlement? We do not have a refrigerator for two weeks so far!

1 year ago

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Verified Customer

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Tina Primer

CHW was terrific. They were prompt with our repairs, easy to make a claim, and service people were always polite. cHW is a great company, and I would recommend them to family and friends!

1 year ago

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Verified Customer

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Pat Glew

Depends on how they respond to your request. Could be worth it if enough stuff breaks down and what the cost of repair would be compared to the overall price of your membership plus the $75 service fee. I thought it was worth a try

1 year ago

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Verified Customer

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Carlyn

This service turned out to be stress-free. It was my air conditioner and I thought it would take days. It did not and the guy he sent was friendly, quick and had it up and running in no time at all. Thanks

1 year ago

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Verified Customer

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Carol & Ed Moll

We moved here 7 years ago and the former home owners referred us to Choice. We are so glad we have your Home Warranty. Choice has always taken great care of us when we needed your services. Your customer support is amazing.

1 year ago Edited December 2, 2025

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Verified Customer

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Jacqueline

The tech was very knowledgeable of what was wrong with my air conditioner. He knew what to do and explained to me what was needed to fix it. He had it fixed within an hour. Great service!,

1 year ago

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Verified Customer

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BEVERLY MASSEY

In the past I have not had assistance getting claims approved and processed. Multiple occasions where my claim was rejected. My house is in a very rural area and there are no service companies that will work with your product because of your low payment. I have to get service and then get reimbursed, and I never get the full amount back. My latest claim the check has been lost in the mail for 6 weeks and I cannot get Choice to reissue.

1 year ago

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Verified Customer

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Cheri

I love this company. I purchased this program a few months ago and it is worth every penny. I had a problem with my furnace. I made a claim and within a few hours and had a response from a contractor and sey up appointment for the next day. It was great service.

1 year ago

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Verified Customer

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Paula

My washing machine broke recently and I found it was easy to call and put in the request at Choice for someone to fix it. They sent someone out and it was fixed and working fine within a couple days!

1 year ago

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Verified Customer

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Eman

While the service is convenient, when submitting a claim the company lacks the ability to convey the status of the technician from start to finish. I made a claim, paid my deductible and then the appointment that was set was cancelled. I called and called the office trying to get in touch with someone with no luck. Then a week later I get a text message out of the blue from a technician saying they would be at my house the next day. Horrible communication. Raggedy communication.

1 year ago

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Verified Customer

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Theresa Littlefield

I have put one or two Claims in a year since I got it. They’ve been easy and priced exactly as specified they’ve come they’ve fixed it and it’s been correct and speedy. They are great.

1 year ago

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Verified Customer

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Denise

I don’t like the fact that I have to have a different contractor in here every time I make a call even if it’s for the same system. I had a parade of them a year or so ago for a problem with my downstairs commode, and the problem still isn’t fixed. As a matter fact it’s worse. We’re living with it because we don’t like the fact that I have to have strangers in our home EVERY TIME

1 year ago

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Verified Customer

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Melita

Prompt response when a claim is initiated ,visit in Les than 24 hours of filing claim. The technician was quite knowledgeable and explained the issue with my appliance.My appliance was replaced; I am very pleased with HCW

1 year ago

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Verified Customer

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Ross and Linda Thomas

Our issues have involved our HVAC system losing refrigerant. The previous contractors couldn't locate the problem. The contractor who visited in May found that a worn gauge was the reason we were losing our refrigerant. We have been waiting almost four weeks for the replacement gage. My husband called Choice to report our frustration, which resulted in the contractor calling to tell us that he had been busy, and the part was due to arrive on June 4th, so he would make sure that one was set aside for us; it's a week later and he hasn't called back.

1 year ago

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Verified Customer

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Billie Jo Smythe

I explained to the cust. service rep. I worked 4 hours in the morning. She stated she put the information into the system and and I would receive an afternoon appt. The morning of my appt. I was called 5 minutes after 8 am that the tech would be at my home between 9 am to 11 am. I had to immediately drive back home. This caused me to miss important meetings with my college students. When the tech arrived, he sat in my driveway for over 30 minutes while on his phone. I went out to get his attention 3 times, only to be ignored. Upon changing the motor, the tech informed me the supplier failed to give him the screws to connect the new motor and he would have to come back the next day. I asked if he could not get screws from the Home Depot a mile away and he said no. I went with NO ac for at least a week. I missed work numerous days and was hospitalised due to the heat.

1 year ago

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Verified Customer

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Terry

Prompt service on my ice dispenser on fridge. BUT the surrounding frame on the front of the ice dispenser hasn’t been replaced. Repair Man said it would be delivered. It’s been over six weeks.

1 year ago

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Verified Customer

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Dawnette

The first company called was a problem and they have still not cashed the $100 check after numerous calls from them attempting to get me to the bill another company was called that was excellent and I can’t say enough good things.

1 year ago

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Verified Customer

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Eileen

Very efficient, quick response sending check to me as Loew didn’t have one to fit my area Last insurance company took me over 3 months and numerous calls to India actually causing me to cry, this took less than 3 weeks

1 year ago

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Verified Customer

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Kris

Best service ever! Only had the warranty for a little over a year and my dishwasher leaked. They came within a day and everything was fixed for a low service charge! Best decision ever!!!!!

1 year ago

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Verified Customer

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Henry Davis

It takes too long for them to get a technician. I've been without my AC ever since May 16, 2025, and the technician hasn't come to repair it yet. I had to pay $100.00 for an ARS technician to come out for a service check, because Choice Home Warranty couldn't find a technician. When they finally got a technician, he just came out for a service call. He came back out several days later, but only to do a test on the unit, which only took 5 minutes, then he left. Later on in the week, I messaged him and he called me several hours later and said that he would be out to repair it this week; week of June 2, 2025, but I haven't heard anything from him yet. I live in a mobile home and without the AC unit working, it's been very miserable!!! This is the 3rd time within a year that I've had these issues with the AC, but Choice Home Warranty always send out a technician who only "bandages" the system, but never totally repairs the problem. Then, to top it off, I still have to pay money. I'm seriously thinking about looking for another home warranty company, because this here is for the birds!!!

1 year ago

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Verified Customer

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David Gilchrist

Super helpful expedient service and if there’s a problem, the tech can’t fix they replace rapidly. Never thought I would be a customer for some service like this, but so glad that I am now and plan to renew.

1 year ago

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Verified Customer

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Kayla

I’ve had this warranty company for several years and have only had to utilize it a few times. As with all the home warranties I’ve had in the past, they are quick to take the payments, however they have their rules and requirements in order to benefit from coverage. They are as easy as any that I’ve worked with in the past. Sometimes they pay, sometimes they don’t.🤷🏼‍♀️

1 year ago

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Verified Customer

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Sandra

The plumbers they have been sending in the past 5 months, did not know anything on plumbing.! The very last plumber found what the problem was and reported it to CHW. On May 9, 2025. CHW contacted my husband and told him they have to decide if they are going to cover the problem. This plumbing issue has been going on since Dec 2024, to current. We can not use the bathroom at all for the past 5 months on June 9, 2025 it will be 6 months. We are having to use a bedside commode for solid waste.

1 year ago

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Eldon Lopez Edinburg, Texas

Contractors are hit or miss, but it works ok most of the time. Also, their approval process is horrible. It requires that the contractor provide pictures, an initial diagnosis, and parts needed before any repair is authorized. Most contractors have parts on hand and can quickly fix the problem during the initial visit, but their hands are tied to this unnecessary process so it creates long wait-times for repairs. Additionally, there is a third-party parts contractor that has to wait on this diagnosis before parts are even ordered, further delaying the repair. As the subject-matter expert, they should be allowed to make a diagnosis and repair based on their expertise immediately if and when possible instead of having to prove the need for the repair and then wait for an authorization from someone with zero expertise in the field.

1 year ago Edited August 30, 2026

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Verified Customer

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CynthD

I was surprised it took so long to get professionals assigned to my case. Then, the second professional made three appointments and never showed up and only canceled one of those three times. The first professional showed up and did good work. However, your warranty company denied payment for a part of a job that should’ve been covered. There were two issues with one toilet in the house. The claim for the bidet connection was denied, which I accepted. However, a completely unrelated claim for a malfunctioning fill unit inside the tank, was also denied, and it was completely unrelated to the bidet. It should’ve been paid. I had to pay out-of-pocket. That experience led me to believe that your organization is simply in existence to make as much money as possible, and not pay claims if you can find a way to dismiss them. I will not be renewing my policy. I’ve had better experiences with other companies in previous homes I’ve owned.

1 year ago

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Verified Customer

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GRACIELA

Haven't been happy with my service due to the denial of claims and reasons behind it. Also lack of communication during the claims. On your portal it will show claim is "completed" as soon as they schedule someone to come out but repairs usually take longer and not done in same visit so it should say progress vs complete. I am still waiting on a response after 3wks. I also was made aware that the amount they cover for some things is very minimal up to just $500 and not close to what the cost would actually be. Disappointed because I had heard good things and that's why I paid all cost up front. The claims that did get approved were quick but they were usually for minor things. When it came to bigger items there was more push back. For example I got stuck with a hole on my wall due to them sending their recommended repair guys and then deciding they wanted another company instead. Neither Choice nor the company could repair my hole even though it was their decision to change companies. Some of the customer service staff were very nice but also had ones that were condescending and rude so it's a mix in that area. Will be considering other companies in the future

1 year ago

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Verified Customer

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Kyle

I've had a great experience with the service. They are very prompt and always take care of my needs. I had an issue with my dishwasher, and it was fixed perfectly. However, my freezer started making a noise again after being serviced, so I have another appointment scheduled. Overall, I'm satisfied with their responsiveness and expertise.

1 year ago

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Verified Customer

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Juan

I had a good experience with my hot water heater repairs. The service was prompt and efficient, addressing my issues effectively. This was my first time dealing with such repairs, and I was pleasantly surprised by how smoothly everything went.

1 year ago

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Verified Customer

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Sharon

I've had a generally positive experience with customer service. They were helpful when I called about my leaking washer, although it took some time to get a contractor out. Recently, I used my warranty for a garage door opener and the process was smooth; they contacted me quickly to resolve any issues. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Terry

I had a great experience with the service. They were courteous and knowledgeable, addressing my needs without any hassle. I had an issue with my stove, and they diagnosed and fixed it quickly. I was also impressed when they resolved my washing machine problem the next day, saving me from needing a new appliance. Highly recommend!

1 year ago

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Verified Customer

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Denise

I've had some scheduling hiccups, but the technicians are very helpful when I get an appointment. However, some parts take longer to arrive, leading to delays in resolving issues. I'm a bit disappointed as some of my claims were denied, and I'm unsure why. Overall, I hope to sort this out soon.

1 year ago

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Verified Customer

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Veronica

I found the service to be satisfactory, though communication can be challenging at times due to language barriers. Currently, I'm experiencing delays with my warranty claim for air conditioning repair, and I'm still waiting for approval. I also had to wait a couple of days for a plumber to reach out. Overall, the process could be smoother.

1 year ago

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Verified Customer

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Pam

I had a good experience overall. The service was quick and efficient, especially when my air conditioning system failed. They sent the right technician promptly for my appliance issues, including a water leak and washer pump problem. I just wish they offered a discount for citizens, but otherwise, I have no complaints.

1 year ago

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