Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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David

I found the customer service to be quite helpful when I called, but I was disappointed with the assistance I received for replacing my freezer. They didn't provide enough information and offered a gift card instead of a replacement. However, I recently used their service to arrange for a technician, which went smoothly.

1 year ago

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Verified Customer

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Doretha

I had a great experience overall, everything went smoothly, so I have no issues to report. I haven't needed any replacements, and I found the service to be satisfactory. Highly recommend!

1 year ago

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Verified Customer

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Patrice

I had a mixed experience with my warranty service. The first time, the issue was resolved quickly and the technicians were professional. However, the second time, I'm still waiting for repairs a month later. Overall, the service quality seems inconsistent.

1 year ago

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Verified Customer

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Wayne

I had a frustrating experience with customer support. They sent technicians who installed things incorrectly, leaving me to pay for repairs myself. Although I received some reimbursement, it didn't cover my expenses. Additionally, when I reached out for help, I was told that unless something is broken, it's not covered. Overall, I found their service lacking.

1 year ago

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Verified Customer

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Philip

I found the customer service to be very helpful when I called about my electrical problem. They arranged for a technician to come out promptly. I'm currently waiting for the vendor to arrive, but based on my previous experience, I feel confident that they will resolve my issue efficiently.

1 year ago

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Verified Customer

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Alyssa

Choice Home Warranty has been a huge blessing for me. They have always sent the best people to diagnose and repair the home issues. I feel like I got the best repairs and I always got the best service.

1 year ago

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Verified Customer

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Madeline Mcmahon

I am shocked when Choice denied payment to an electric company that needed to put the chandelier back up that fell down. My daughter and I were having a cup of coffee when the chandelier suddenly just fell down from the ceiling and was hanging there by a wire.Joyce did send somebody out and when they wanted to repair it, Choice said that it was not covered. I ended up paying out-of-pocket to have it repaired and all it needed was a simple little box reinstalled into the ceiling.

1 year ago

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Verified Customer

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A C

It has being a little difficult to communicate with customer service employees. They repeat themselves often and at times I do not think they understand what I am saying. When it comes to servicing our items, it can take a very long time for someone to come and fix you appliances! This last time it took a long time and I felt that you do not care that we as the customer will have a broken appliance for several days!

1 year ago

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Verified Customer

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Cameron

Choice has been doing better recently regarding vendor selection to address issues that have occurred in my home. I’ve been modestly impressed with timeliness of vendor assignment and the quality of work those vendors have completed. Feels like Choice has stepped up their game in the past year.

1 year ago

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Verified Customer

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William

It took too long for the service techs to inspect the appliance and when they determined it could not be repaired Choice offered to send me a gift card to Lowe's to buy a replacement. The amount of the gift card was not near enough to cover the cost of a new appliance or the delivery and installation costs. I requested a check instead because I wanted to buy it elsewhere and I just received the check, two months after I filed the claim. I was very dissatisfied with the time it took and the amount that I was paid and wanted to cancel the balance of the warranty. I bought a three year warranty, paid in advance; there are six months left on the warranty but they will not refund any money for the balance of the warranty period. I absolutely will not renew and it's unlikely I will ever purchase another home warranty.

1 year ago

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Verified Customer

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Oscar Sicola

Sometimes it takes a couple of visits from the tech to fix the broken item. I wish Choice would use larger more reputable company’s. I have had tech’s that didn’t know what they were doing and had to call in another company to fix the issue.

1 year ago

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Verified Customer

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Joseph

I had a heating system problem I November and December of 2024 it took them over 6 weeks to get some one to come out and when they did come out they didn't work on my type of system. All this time we were freezing to death. So I found my own person to fix my system. So to tell you the truth I am looking for another home warranty that doesn't take 6 weeks to get someone to look at my system they are not worth my time or money.

1 year ago

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Verified Customer

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Michelle Turner

Choice Home Warranty has always been there when I had an appliance issue. I have had work completed several appliances by top notch contractors who have always arrived on time and left my home cleaner than they arrived.

1 year ago

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Verified Customer

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Alejandro Munoz

I was skeptical about this company only because I am cynical when it comes to insurance companies. Well, I had several things go wrong in my home and Choice took care of everything! They were great!

1 year ago

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Verified Customer

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Donald Smith and Heather Batterson

My house furnace was making a LOUD noise. I called to report the problem and that went well, they contacted a local contractor and they were at my home within four hours. The technician was excellent!! He explained what the problem was, contacted the warranty company and informed me “. the warranty company would not authorize the repair!” The reason they would not authorize the repair, “ the unit was running and producing heat”. They would not authorize any repairs until the unit was totally none functional! I have two choices pay for the repair, about, $1600 or wait until the unit is totally unrepairable. I don’t recommend this home warranty company!!

1 year ago

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Verified Customer

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Ann

I am very upset because it took almost 16 days to get hot water back in my house. My 6 year water heater broke and because it was still under warranty choice would only pay for installation of the plumbing. They would not pay for any parts. Since it was 6 years old, water heater company would pay nothing but give another water heater. So I was out 75.00 for service call and another 1,100.00 to pay plumber. When I signed up for warranty I was told that I would only have to pay for service call. Not sure if the plumber or Choice Warranty fault or if they both just took advantage of me.

1 year ago

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Verified Customer

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Joann Healey

My washing machine was leaking so I called choice warranty and they sent a repairman out in a few days. The gentleman was very knowledgeable and repaired my washer and even took extra steps check and make sure that it works

1 year ago

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Verified Customer

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Caroline Luzader

When my dishwasher broke down it was easy to get it fixed. I called paid $100 you set up appointment. They came out and fixed it. I had no idea it was fifteen years old. Time flies lol

1 year ago

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Verified Customer

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Peter Flores

Everything has been done well to my satisfaction the technicians that come over to do the work that has been needed are very knowledgeable on what they are doing. I am very happy with my warranty service.

1 year ago

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Verified Customer

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Shay Vaden

I moved into my house less than a year ago and had a couple issues a few months in. One issue was my fridge. Someone came out 4 times within a month and attempted to fix it 3 times with no luck. CHW ended up requiring me to complete a new request and pay and additional fee for someone else to come out who stated that it was a completely separate issue from the first technician. I was then informed that the warranty would NOT cover the fix. That has happened with another smaller issue where they said they would not cover it and I had to call to get them to cover it.

1 year ago

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Verified Customer

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Travis

I like they quick to respond within 24 hrs but sometimes don’t use locally owned businesses because of the pushback the local companies get for payments. Each issue I have had though has been resolved but not without some pushback of my own to get the right paid services.

1 year ago

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Verified Customer

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John

Choice home warranty is one of the best on the market the only issues we have found with choice is it has been 30 days on getting my heating system fixed in the coldest months of the year they have dropped the ball. If it wasn’t for my heating system. They would’ve received five stars.

1 year ago

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Verified Customer

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Gary

The surprises of the “fine print” can be shocking. We were without hot water for 11 days while we had visitors staying with us. The customer service employees did not understand the seriousness of our situation. It was a problem for us that Choice Home Warranty only had one contracted company in our area, and they had problems which could have made our situation much different if there had been another business.

1 year ago

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Verified Customer

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Melody

I have had choice warranty for over 5 years now and have been very pleased. It has saved me several times from having big appliance replacement bills. I believe in them for sure. The customer service is excellent.

1 year ago

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Verified Customer

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Greg

Not receiving a contract at the start and being told certain rules apply that were never revealed before the fact such as partial payment for choosing the option of using a non-member, when members are not available. Overall, the consumer rankings say I'd be more unhappy with other warranty companies. I believe those rankings.

1 year ago

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Verified Customer

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Myron Herndon

Original claim was denied. Claimed the tie line was leaking. It was not. They said I could try and disprove their theory. My regular ac guy said it was the evaporator coil. I also hired a third party ac technician to make a thorough inspection. He provided a written report that the tie line was not leaking and the problem was the evaporator coil. They ignored his report. The manufacture’s warranty covered the part (about $1700). They had stalled for a couple weeks and the temp was averaging 95 degrees. I went ahead with repairs. Both of the ac companies provided photos of the repairs. They denied this. I asked for an acknowledgement and that’s when they erased the tx thread and closed the file without a reason. Once we replaced the evaporator coil, our AC worked perfectly and is still working. I am still a customer, but I don’t know why. Is 2 stars too much?

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with my heating service. It took several days to find a technician, and even after they serviced my furnace, I still encountered issues that remain unresolved. Overall, I'm not completely satisfied with the service I received.

1 year ago

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Verified Customer

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Anonymously

I had an issue with my water not working properly, but the serviceman who came for my refrigerator repair was excellent. Although the repair is still ongoing, I'm impressed with the quality of service provided. Overall, a positive experience despite the initial problem.

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the support team; they were educational and understanding of my situation as a legally blind customer. However, my experience was marred by poor communication when my AC broke, leaving me in the heat for an extended period. Overall, support was helpful, but communication needs improvement.

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the representative who explained everything clearly and was very knowledgeable. However, I haven't had much interaction with the service since my washing machine failed. I accepted a replacement offer, but I haven't had the chance to use it yet. Overall, I appreciate the assistance but look forward to trying the new machine.

1 year ago

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Verified Customer

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Jim

I had a decent experience with customer service, but the process was frustrating. My hot water heater leaked, and while they sent someone to check it out, I was told I'd have to wait days for a replacement to be shipped. I ended up buying a new one myself. I wish I had been informed about the shipping delay upfront. Overall, I'm quite concerned about the lack of support in urgent situations.

1 year ago

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Verified Customer

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Doris

I had a frustrating experience with my clothes washer. It broke down, and it took quite a while for the repair service to come out and fix it. This has happened before, and it seems like the wait for repairs is just the norm for me. Overall, I'm not satisfied with the service time.

1 year ago

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Verified Customer

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Joanne

I had a frustrating experience with the service. I was promised a certificate for a dishwasher purchase, but it took too long to arrive, leaving me to pay out of pocket. Communication was lacking, as I received no updates. Additionally, when my microwave broke, I was unsure about the status of repairs. Overall, the process felt slow and uncoordinated.

1 year ago

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Verified Customer

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Richard

I've had mixed experiences with the service. Sometimes, I've received excellent local technicians, but often, they've sent people from far away, making it difficult. I struggled to get proper reimbursement for a damaged cooktop, receiving only a fraction of the cost. However, my last warranty experience with the washing machine was great, with timely service and an excellent vendor.

1 year ago

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Verified Customer

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Christopher

I've had a frustrating experience with my home warranty service. They refused to fix my oven due to critter concerns, despite no activity for years. My ice maker has had multiple technicians out and remains unfixed. Additionally, when my hot water heater broke, they couldn't send help until the following week and wouldn't reimburse me for self-repair. Considering switching services.

1 year ago

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Verified Customer

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Ganesh

I had a great experience with their quick and thorough responses. When my washing machine pump failed, they promptly arranged for a technician who diagnosed the issue without any hassle. The approval process was smooth, and everything was handled efficiently. No hidden costs, just straightforward service. Highly recommend!

1 year ago

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Verified Customer

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Teresa

I had mixed experiences with Choice Home Warranty. While one representative was helpful in resolving my plumbing issue, I had to pay out of pocket. Scheduling was a hassle due to limited local technicians, leading to long waits. Additionally, my claim for a broken microwave was denied, forcing me to replace it myself. Overall, I found the service lacking.

1 year ago

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Verified Customer

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Laura

I had a decent experience with customer support, but they struggle to locate technicians for claims. I recently had my refrigerator fixed, but their replacement policy is misleading; they don't cover the full cost, leaving me to pay extra. I'm currently waiting on another claim and hope they can find someone for a minor repair.

1 year ago

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Verified Customer

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Connie

I had a mixed experience with the warranty service. Initially, filing a claim online was easy, but communication was poor when I called for a new claim; it took weeks to get a response. I faced issues with another service provider too, which was frustrating. After that, I switched to Choice, but even then, the repairman couldn't fix my heater properly, leaving me with cold air again. Overall, it's been a challenging journey with repairs.

1 year ago

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Verified Customer

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William

I had a mixed experience with my appliances. The support team was kind and helpful when I had questions about my washing machine and dishwasher issues. However, my dryer broke down, and while they offered a gift card initially, I needed a solution fast. Eventually, they agreed to send a check, but I wish I had known that option upfront. Overall, decent service but could improve communication.

1 year ago

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Verified Customer

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Newuna

I had a great experience with Choice. They were supportive and quickly resolved my issues with my dryer and air conditioning unit. The repair teams were efficient and did excellent work. I appreciated that Choice allowed me to choose a preferred service provider, which made the process smooth and hassle-free. Highly recommend!

1 year ago

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Verified Customer

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Pyrita

I had a terrible experience with this policy. They promised replacement costs for my dishwasher but only offered a fraction of what it would actually cost to replace it. They are untrustworthy and didn't follow through on their commitments. Additionally, their service was unreliable; they missed the first appointment and failed to communicate properly. Overall, very disappointing.

1 year ago

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Verified Customer

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Martha

I had a frustrating experience with my home warranty. They weren't clear about what was covered, and I often found myself in disagreements over it. When my refrigerator broke, the repair service was prompt and effective, but I've faced significant issues with other claims and received no response, leaving me to cover costs myself. Overall, communication needs improvement.

1 year ago

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Verified Customer

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Zanile

I had a frustrating experience with customer service. The website is unresponsive, and responses to calls can take ages. I scheduled an air conditioning repair after surgery, but the technician who showed up was unqualified for my condo unit, leading to further delays and the need to contact multiple contractors. Overall, very disappointing service.

1 year ago

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Verified Customer

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Thomas

I had a great experience with this service. Their communication was excellent, keeping me informed throughout the process. They went above and beyond to find a technician for my heating unit when it broke down. I also had an issue with my washer's lid sensor, and they were quick to assist. Highly recommend!

1 year ago

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Charlene

The service was prompt, courteous, and professional, with good follow-up on my inquiries. However, I faced an issue where my last request wasn't covered, and despite reaching out for clarification, I didn't receive a response. Overall, my experience was mostly positive, but communication could improve.

1 year ago

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James

I had an appliance repair experience recently, and I was very pleased with the service. The technician was helpful and addressed my issue promptly. They set up the appointment quickly, and so far, everything is working well with my microwave after the repair. Overall, a great experience!

1 year ago

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Verified Customer

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Lorna

I recently had my ice maker replaced, and the service was impressive. The repairman arrived promptly with the new unit, which was already sent after I provided the serial number. The whole process took about half an hour, and I couldn't be happier with the efficiency and professionalism of the service!

1 year ago

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Richard

I had a frustrating experience with customer support regarding my dishwasher. After waiting a long time, the technician initially seemed annoyed about coming out, but once he arrived, he turned out to be helpful. Overall, the service could improve in terms of timeliness and communication.

1 year ago

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Carolyn

I've had mixed experiences with their service. They respond quickly to calls, but when my dryer broke, it took a while to get compensation. The amount offered for replacement was insufficient, and I'm still waiting for a decision on payment. Overall, the responsiveness is good, but the compensation process needs improvement.

1 year ago

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