Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Gilda Nicholasville, KY

I am still waiting for a callback. My claim began October 12 after a preventive maintenance call from Bryant Heating and Cooling. The technician shut down my furnace since the heat exchanger has a crack and it releases CO2 into the system. The first technician was from Sears and unable to get the part which is under warranty. I found a local dealer who can get the part but I need prior authorization from Choice. Now they want me to pay for another technician to verify that the heat exchanger needs replacing. I sent them the email from Bryant that says all this, to include replacement of the furnace. Now when I call, it says that I am on a callback, without the ability to speak with anyone. Still waiting on the call back. And the company who can get the part and replace it cannot start until Choice says to. But I cannot reach anyone now. It’s getting colder and I can’t get the furnace fixed. Lousy situation.

1 year ago

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Verified Customer

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Howard

Although I was scheduled by choice for a appointment the next day when I called the plumping company direct they were able to make a service call the same day.

1 year ago

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Barbara Chicago, IL

I have had a issue with my refrigerator not being cold. A service man came out several times for the same issue since September and it still is not fixed. I had to throw out so much food because. Do you realize how much money in food I had to throw away???? If this was fixed the first time I would not have an issue. I don’t think it can be fixed and here I sit with no refrigeration, spoiled food and waiting for service to fix it once again. Not only that but the repairmen keep canceling my appointments and rescheduling which is absurd because no one can be without a refrigerator for days or weeks. Come on This has been going on since September. Please help me in resolving this issue. They fix it and it happens again, it keeps not cooling. Help!!!!

1 year ago

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Verified Customer

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Ken Hearrean Wildwood, FL

These guys are always prompt & so far, every claim I’ve made has been address promptly & completely. I highly recommend Choice for any home warranty needs!!

1 year ago

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Verified Customer

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Craig Miami, FL

The dispatch people were great. Answered all my questions and offered web site information for the future. I took over someone else policy so this was the first experience.

1 year ago

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Verified Customer

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Dyogee

It took several days before we could get a service call, but once the serviceman came, everything went well. Repair was done quickly and only charged for the service call.

1 year ago

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Verified Customer

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Maria

People are usually friendly on the phone. But service that I'm receiving now, I am just continuing out of convenience, just in case. When I look at the cost effectiveness with how much I use the service, it's not worth it up to this point. Also, the service continued by deceit because I was not aware that I was still subscribed. I had never subscribed, I always paid in full, but when the time was up they renewed the subscription without my consent. They did give me a few extra months and I did continue afterwards just in case I needed it.

1 year ago

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Verified Customer

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Jo

The time that they scheduled, they never showed up, they never called, they didn't text us or nothing. So we sat from 9:00 in the morning until 6:00 at night when they finally showed up. And now, yesterday, they were supposed to be here between 11:00 and 3:00. They never showed up, never called, didn't answer our texts. We called the service center and he said, sorry we're closed. We've been going without hot water for going on over seven days in my rental and then we have a washing machine that's been down for seven days in my house that I resided and we have Choice Warranty on both and it's been a very bad experience.

1 year ago

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Verified Customer

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Doug

They led you to believe that if they can't find somebody to fix it then you can have it fixed by somebody else of you're choosing as long as they're bonded and insured. But that's not the case. I was told that when I first signed up and then I find out that the people that I hired had to jump through hoops and it was very difficult to get anything approved with the problem with my air conditioner. So I'm not real happy about that.

1 year ago

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Verified Customer

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Sergei

I'm satisfied with the service. I got timely notifications on the service appointment was scheduled within next few days so everything was pretty good as what I expected.

1 year ago

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Verified Customer

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Joe

Recently, the heater on my pool failed and the representative was out very quickly and took care of the problem. Great follow up and very professional.

1 year ago

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Verified Customer

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Gary Clearwater, FL

Curious to ask for a review when you haven't delivered on the service after waiting 3 weeks. What do you expect the review will state? I have had the warranty for more than two years, never had to use it. Now I have two claims, one is for my refrigerator, I called the claim in about three weeks ago still waiting to get my refrigerator fixed. Hopefully soon. Waiting on a part. The second is for my dishwasher even more curious. The tech came out and said you need your soap dispenser replaced and the mother board replaced but they can't be obtained. I said ok then I want a new appliance. That threw the tech off apparently he didn't know this was a warrant call and he said I'll try to find and order the items. Stil waiting to hear. That claim is about 3 weeks old too. The dishwasher issue seemed suspicious.

1 year ago

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Verified Customer

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Rebecca Wixom, MI

I just made a claim about my boiler, you could not find anyone to come to my house to look at it and weeks later we were very cold without any heat. You asked me if I wanted to find someone myself, so I went looking, I wanted to see if I could find someone before clicking on a response. But before I could answer they were at my door to fix it. I didn't get another chance to respond before you finally after weeks asigned someone to come. By that time the same day I had it fix. Now you refuse to help in paying the bill. I didn't ask you to cover all of it only some of it and you refused. So now I am getting a lawyer, this is just a dirty trick you use for me to get screwed. When I asked the Watson Bros. if they would just bill you they refused to come out unless I paid they said that Choice home warranty does not pay their men the right pay and they lose money by using them. I did not get any good response from anyone when it came to your business. So now I have to result in this and the better business bureau will hear about it too.

1 year ago

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Verified Customer

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Diana Little Rock, AR

What a mistake we made choosing this company. They told us to choose our own AC repair co. since no one on their end was available when our AC went out. Ended up costing us $253. and they never sent us the reimbursement they promised for $119. Stiffing us for the difference when it was them who couldn't find an AC person to do the job. Then when I submitted a online claim that our garage door opener wasn't working possibly due to electrical issue since a wall outlet also wasn't working. They sent a garage repair person who said the motherboard was burned out and it would take 3-4 mo. to get a new OR I could get a whole new system and pay the $450. difference from what Choice would pay. I asked how that would fix the wall socket that was also not working. He then plugged the garage door opener to another socket and the garage door opener worked! It was an electrical problem. What a scam! To add insult to that, Choice closed out the ticket and said I need to pay ANOTHER $75. to send out an electrician since I submitted that it was a garage door opener issue. So now it will cost me $150. Why do I even have this service? It is costing me more money. I asked to speak to a supervisor and the agent said they were busy and would call me back within 2hrs. I never got a call back. I should have stayed with 2-10 Home Warranty. They were way better and have American based agents. This is what happens when you try to save money. Don't waste your time and money on this company.

1 year ago

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Verified Customer

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Larry Las Vegas, NV

Very disappointed I've had a couple of claims against you the first one you didn't want to cover my water heater you said it was out of warranty well that wasn't part of the contract secondly I had a garage door open it wouldn't work you came out I paid my $75 you wanted another $250 to add a part which wasn't part of the contract so I'm very disappointed in your service and your pricing and your untruthful claims about your company I'm 100% disabled veteran no way to treat a veteran

1 year ago

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Verified Customer

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Mary Houston, TX

A CHW Technician came on Oct. 27 to repair my stove. He had to order some parts, and I received notification that he would return on Nov. 3 between 11-3 to finish the repair. I cancelled an appointment I had so I would be here when he arrived. He had not arrived by 3:30, so I called him but it went to voicemail and said it was full. I called CHW around 4 because I didn’t know what else to do. They tried to get in touch with the technician and got the same message. I was told they would follow up and get back in touch with me. I had not heard back from anyone by Tuesday, Nov. 7, so I called CHW back and was informed that one of the parts had not come in, but when it did, an appointment would be rescheduled to finish the repair. I understand parts can be delayed, but I don’t understand why I wasn’t informed of this before the appointment time. This was my very first claim with CHW, and I just renewed my contract in the amount of $1,559.25. I am not pleased with how this claim has been handled, and am wondering if I did right in renewing my contact. A courtesy phone call to let me know the part hadn’t come in would have been appreciated. I also feel that CHW should have called me back and given me an update without me having to call them on Nov. 7. I hope this claim can be resolved without much further delay. I also hope that if I have any future claims. I can rate CHW as excellent!!

1 year ago

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Verified Customer

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Cynthia Cates

The contracted service providers rescheduled the repair twice. I told choice warranty what parts were needed and the make and model of the washer. However, they did not send the repairman with the appropriate replacement parts.

1 year ago

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Verified Customer

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Mary Steussy

I've never had a problem with them. I called and they came out right away and fixed my dryer.

1 year ago Edited November 6, 2023

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Verified Customer

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Norman Dumfries, VA

Started with Choice this year 2023, submitted a claim in October 2023, but not have received a response as of November 2, 2023. I cannot evaluate a company until I complete a claim. Telephone assistance was good during claim submission. Norman K Vesik

1 year ago

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Verified Customer

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Susan Lake San Antonio, TX

Response time was fairly quick. Technician came out and installed new breaker. He was very polite and gave me some input on wattage use of my electric kettle.

1 year ago Edited November 14, 2023

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Verified Customer

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Edward Fresno, CA

When I called to submit a request for my dishwasher, the fellow who answered the phone was extremely unprofessional. Also there are two items still not correct with the dishwasher and I do not know if those two issues will be corrected.

1 year ago

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Verified Customer

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Anthony Coram, NY

The wait time for my AC was over a month but the tech was very knowledgeable . He diagnosed the problem and fixed it quickly. The first company assigned to us canceled twice but Sears service came through.

1 year ago

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Verified Customer

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Darrow Hollywood, FL

Choice Home Warranty has proven to be very reliable, quick to respond and easy to work with. The contractors are knowledgable and friendly. I am very happy with the service.

1 year ago

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Verified Customer

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Bonnie Columbia, SC

The cost of the warranty was exceptional.. The service received three service call has been very good. I would recommend Choice Warranty based on my current experience.

1 year ago

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Verified Customer

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Glenda Auerbach Sarasota, FL

Choice is OK. Customer service is relatively lame. The major problem is the fact that they do not have their own service people and it often takes a little time to get somebody in. I have already chosen to pay my plumber rather than wait for Choice!

1 year ago

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Verified Customer

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Ray English San Antonio, TX

Its been a convenient plan for me and the peace of mind knowing that I can just contact them and get the best person to handle my repair work. And the service is excellent and timely.

1 year ago

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Verified Customer

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Marisela Lopez Aurora, IL

Most of the time the company make things really complicated. They don’t give the support. I’m so frustrated to deal with them, and unfortunately I do not have many options. I don’t understand why this company does not make an effort to give the best service. It seems that they are almost always trying not to pay for services. We paid a lot of money for this “home warranty” and they just make time waiting us to get desperate and get service from other place, and them won’t have to pay for a the service they supposed to do. They do everything difficult for the contractors too. There should be a regulation for this kind of companies.

1 year ago

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Verified Customer

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Glenn Taylor Kansas City, MO

Our home warranty service call went well. The technician arrived when he said he would be there and he diagnosed the problem Choice approved the repair and he fixed it.

1 year ago Edited November 14, 2023

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Verified Customer

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Shelly Columbus, OH

I used my policy after 3 years of being a member. The customer service is good and I didn't have any problems with them. The first contractor never showed and my furnace repair was delayed. The second contractor from Sears was prompt and helpful.

1 year ago

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Verified Customer

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Dolores Albuquerque, NM

On my last repair call, I asked that Choice let me call the technician that had last repaired my washed 6 months prior since he knew what parts would need replacing this time. Choice said no. I had to wait for a technician to answer the repair call. Both the previous technician and the new technician said the main control board and interface user assembly needed to be replaced. Choice claim specialist didn’t approve the request and only approved the main control be replaced. Both technicians said my washer issue will occur again if only the main control is replaced. Choice said no.

1 year ago

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Verified Customer

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Venkatesan Murugesan

When I call most of the time I get a response, but there is no way to communicate online on the status updates or ways to pay for the co-pay. The portal needs to have a clear status on the open tickets and also a way to communicate.

1 year ago

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Verified Customer

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Dean Omaha, NE

Service was good and technician was professional and qualified.most parts needed replaced in the washer and probably would have been more economical to replace the washer

1 year ago

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Bob Walling

Last summer, Choice couldn’t find a vendor to service my claim on a timely basis, 114degree heat. I had to find an a/c repair and pay in my own-Bad Bad. This claim a vendor was found and service provided on a timely basis. So, I rate Choice a net 3. Claim 1no stars and claim 2 -5 stars.

1 year ago

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Verified Customer

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Jay B West Palm Beach, FL

Would have been 5 stars if they used their company caller ID. When confirming appointments so I had to call back and confirmed arrival time for following day with corporate person Fixed both kitchen sink issues perfectly !

1 year ago

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Ken Marchiol Morgantown, WV

This is a very poor warranty company for the consumer. I have had several claims turned down or paid at less than 50% of replacement value on items that were less than 2 years old and readily available. They are trained to manipulate the situation and pay you the lowest amount and often just say, "we are not obligated to pay replacement cost on any item; read your contract." I have given this company many chances and often times when they denied a claim, I could not afford to replace the item in question. I would not recommend this company in any way as they are not consumer friendly nor do they value you as a customer.

1 year ago Edited November 8, 2023

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Verified Customer

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Debbie Sharp Shreveport, LA

Just takes too long to repair my washer..you assign contractors that are too busy to service you ina timely manner. Also the contractor recommended a new washer but you did not take the advice that the contractor you chose trecommended.

1 year ago Edited November 10, 2023

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David Campos Aurora, CO

The last 2 services have been great. Before that I questioned if Choice was the best option. But given the past I would have given 3 stars and the last 2 services have raised it to a 4.

1 year ago

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Verified Customer

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Sharon

Up until this last problem that I had, I was ready to kick you guys to the curb. But you surprised me. The guy who came out was perfect. He wasn't questionable like the last one and not only that, they fixed the problem.

1 year ago

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Verified Customer

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Sergio

It hasn't been what it was all made out to be. So I'm disappointed so far in my experience with Choice overall. For the money that I'm paying and the rating that they have overall, you would think I would get outstanding customer service and support.

1 year ago

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Verified Customer

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Edward

I went almost a month without hot water because my tank was leaking and could not be turned on. Choice took its time getting a technician and then he said he couldn’t come out for a couple weeks. It all started by the first technician they sent out. He said he would doctor up his report to get me a new tank instead of repairing current one. That started the ball rolling DOWNWARDS!

1 year ago

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Verified Customer

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Silvia Delta, CO

Have had trouble connecting with and talking to the insurance. They have not listened to my complaint , and have been transferred several times because I have not been able to talk to the technician who helped diagnose the problem, as they, the Sears Technician, did not give me a valid or correct order numbers, so they are unable to find my work order, or to send me a receipt for the cost of the repair, $39.99. (The only receipt I have is from the credit card company which shows the amount of the cost of the repair. So as a result have not been able to obtain a statement from them stating that the refrigerator was not repairable, because the part ordered and recommended by the technician did not function. So I had to go buy a new refrigerator as it had been 2 weeks without a refrigerator. It was very difficult to talk to the insurance, as they have not been very understanding in my situation.

1 year ago

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Verified Customer

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Melanie Childs Sun City, AZ

The ease of filing a claim, and I did not have to worry about researching companies to chose for my repairs since all of the companies in their network are top notch.

1 year ago

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Verified Customer

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Ron

I only had one issue and it was resolved promptly. The freezer stopped working and they sent the guy out. He was very professional and did a good job, got it fixed.

1 year ago

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Colby

As soon as I moved into my house and got my home warranty, I sent somebody out and they decided my water heater needed to be replaced. And I got a new water heater.

1 year ago

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Verified Customer

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Amber

They're very responsive. I had to get a toilet fixed that was not sitting correctly on the floor and within two to three hours somebody was out here and got it done for us.

1 year ago

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Verified Customer

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Ghaayas

They answer. The last time was for the garage door and to be honest, the guy who came, I would give him at least five out of five. It was really friendly and professional.

1 year ago

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Jim

I really like this. We had to have the A/C checked during a heat wave, and they had someone come out and check the A/C within one day, which was fantastic.

1 year ago

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Verified Customer

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Stephen

The serviceman knew what he was doing. They put on footies, which I told him he didn't have to do, and he got it done fast. I had no complaints at all.

1 year ago

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Anonymous

There was water that was leaking. Our water heater and our A/C unit are directly next to each other. I thought it was the water heater. Turned out it wasn't and I got charged two different fees for having two different service calls for the same issue.

1 year ago

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Raja

I used it couple of times. The first time it was very good, within two days, for a plumber to help with a clog. Second time when I used it, it took a few days, but it was not that bad.

1 year ago

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