Choice Home Warranty: Read 46,200 User Reviews From Real Homeowners

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Verified Customer

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Kerrie Matthews, NC

Customer service is very professional and they follow up. Usually I go through the phone to make a claim. I always receive feedback immediately. I get scheduled within a day or two. I highly recommend them.

4 years ago

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Verified Customer

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Tewonia Vance, AL

The first time I used my warranty, it was on the water tank and the technician didn’t come back but the guy they sent to fix my air conditioning changed my heart towards them. He was helpful.

4 years ago

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Verified Customer

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Melissa Terry, MS

They have some great contractors working with them. They come immediately, within twenty four hours. I love it. The people are courteous. They wear shoes with covers on them. They are respectful and knowledgeable.

4 years ago

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Verified Customer

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Joseph Clermont, FL

I would recommend CHW to anybody. I needed it for my AC and though there was a two day delay, the job got done. The price is reasonable. The people I speak to when I put a claim in are very professional.

4 years ago

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Verified Customer

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Robert Tuzzolino Marion, KY

I submitted my guest claim and they approved it right away and the company they sent out ordered a part for the repair and as soon as they received it, they were back installing it and I was back in business.

4 years ago

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Verified Customer

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PATRICIA L TERRELL Norfolk, VA

Choice set up an appointment for a company to come to my home and when they did not show up I called them and they said that they told Choice they could not work on my furnace and Choice did not contact me to let me know they were cancelling the appointment. It is not good customer service to have me waiting for four hours when the company had cancelled.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 12th, 2021

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Verified Customer

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Marie A Matthews Medford, OR

When I contact them, they respond promptly. If there is a waiting lilst, they give me a chance to do my own search for provider. CHOICE follows through on finding a provider. I havee been very satisfied with results.

4 years ago

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Verified Customer

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Freddy Brighton, TN

Our sales person was Leo. When he was trying to sell the policy he called or e-mailed everyday sometimes more than once. We had a problem with our microwave and washing machine. The repair man came out right away to fix the microwave. But he had to order a part for the washing machine. That was at least 3 weeks ago still not fixed. My wife has called Leo multiple times over the last 2-3 weeks but he has not returned her call yet.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 11th, 2021

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Verified Customer

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Cheryl Coleman Greensboro, NC

Came right away even though it was not broken all it was the reset button needed to be pushed. I still had to pay the $65.00 service fee but that’s why i have the insurance

4 years ago

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Verified Customer

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Jeanette Poore Lincoln, NE

We moved into our townhouse almost a year ago and several things have gone wrong and in every case CHOICE was there for us processing our claims promptly and fairly. They are tops in our estimate!

4 years ago

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Verified Customer

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EMORY Jane Howell Desoto, TX

Because I asked a questions regarding having to replace my refrigerator after Choice Home Warranty sent out Sears Repair Services 3 times and expected me to continue them coming out without offering to replace my refrigerator. All of my food spoiled and it left me no other choice but to purchase another refrigerator without you offering to replace. it. please explain

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 11th, 2021

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Verified Customer

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Jung Duluth, GA

Overall my experience had been good though I have had to pay a lot out of pocket. The technicians they send out have been very professional and great though sometimes they don’t answer. I go on the website to make claims because when I call, I am on hold for a long time.

4 years ago

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Verified Customer

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Jeanne Kissimmee, FL

I like the prices. I live alone in my house that is getting older so I figure I need to be covered. For my air conditioner, I got an appointment the next day but the technician who came out discovered it was an electrical problem so I got an appointment for an electrician for the next day and he came out and diagnosed the problem and told me he would come back and he hasn’t and I have been trying to reach out and I am still waiting since June 23rd. I think choice would want to follow up to find out if my problem was fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 29th, 2021

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Verified Customer

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Sarah And Ruben Wichita, KS

Our realtor suggested them. Communication has always been really good. We used it on our dryer and the whole process was really smooth. Everything was approved quickly and it got fixed.

4 years ago

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Verified Customer

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Yang Rockville, MD

When I bought my condo, the owner gave me one year of the warranty and then I added another five years to my contract. I have used the service for two things. The second time was not a good experience, they told me they were order parts and they never did and nobody was getting back to me. I was ready to cancel the appointment and then they finally sent someone over. The whole thing was about two to three months to get fixed. The quality depends on the contractor. I had an electrician come out and do a great job.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jul. 29th, 2021

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Verified Customer

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Laura Buman Glendale, AZ

All I have to do is call let them know what the problem is then immediately I hear from a pro and get an appointment and they're very responsive and do what they're supposed to and then let me know.

4 years ago

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Verified Customer

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John Friel Clover, SC

Top notch customer service in a world that has very little these days. It seems that Choice has partnered with some great companies helping the process of using the warranty run smoothly.

4 years ago

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Verified Customer

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A. Williams Houston, TX

We had several issues and they responded immediately, The services sent out were very professional and everything was taken care of. This is VERY wise decision. HIGHLY RECOMMEND!

4 years ago

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Verified Customer

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Todd Plank Hutchinson, KS

I've only used it once and hope I don't need to . But , it was a lift station pump and I had fast response from a really good plumber . They had him wait nearly 2 hours for approval . I wish that could of been faster . But I paid my portion and he fixed me up .

4 years ago

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Verified Customer

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Dia Hixson Columbus, OH

Excellent customer service. Sent a very qualified reputable heating and cooling company out to replace my air conditioning coil and air conditioner. Replace them with top quality products.

4 years ago

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Verified Customer

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Theresa Whalen Spring, TX

They denied a claim on my pool pump. They said it burnt up because of bad cartridges. No one ever saw the cartridges. We openened the cartridge tank and the cartridges were fine. We ended up buying the new pump ourselves and now running the pool with the cartridges that we had already and its running great. The pump was just old. It was 2004 when it was put in. Debate could have been solved if they had sent someone back out to actually see that it was not the cartridges. Instead we ended up spending 500.00 dollars when the warranty should have covered it

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

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Verified Customer

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Charly Lukhardt Sarasota, FL

Only one experience to date so I gave a four instead of a five. My only experience though was excellent. Fast response and an excellent repair person. If my next service experience goes as well as the first I'll be giving Choice Home Warranty a five!

4 years ago

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Verified Customer

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Mark And Justine Spring, TX

We’ve had positive experiences. The service has been great. There have been some delays but I still feel it is pretty good. The person they gave us for the AC was professional, courteous, and helpful. He got it fixed as quickly as he could.

4 years ago

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Verified Customer

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Camille Houston, TX

I think they are good at choosing companies and they are very quick handling things. I had a pluming issue about a week and a half ago and they had someone coming out the next day.

4 years ago

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Verified Customer

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Sandra Tucson, AZ

Everything has been done quickly and professionally. One plumber that has come did a great job but had no identification as being sent by them and wasn’t professionally dressed but he was friendly and did a great job.

4 years ago

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Verified Customer

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Zaida Melbourne, FL

Everything was done well and timely. I’ve used it for the ac three time and for my garage door opener. Each time it was fixed quickly and properly. I am happy with the service.

4 years ago

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Verified Customer

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Frederick Pigeon Forge, TN

When I called to schedule a repair I thought it would take around a week and they were there the next day and it was dealt with in an hour and a half. He was pretty professional.

4 years ago

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Verified Customer

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Jody Maryville, TN

My claims are pretty much always handled. Last week my air con was not working and they sent someone within twenty four hours. They have done pretty much what they said they would do.

4 years ago

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Verified Customer

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Milton Virginia Beach, VA

They seem to know what they are doing. I had another company before and they raised the rates so I switched. I would leave Choice too if they raised the rates but so far they have been excellent.

4 years ago

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Verified Customer

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Dawn Grapevine, TX

Switched to Choice Home Warranty because I was no longer happy with American Home Shield. They are pretty fast on issues. My AC broke and I called in the morning and they were there by that afternoon.

4 years ago

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Verified Customer

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Kevin Mansfield, TX

The technicians come out pretty quick. It is good for large repairs like HVAC. The online service is exceptional but if you have to talk to someone it takes a while to get in.

4 years ago

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Verified Customer

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Victoria Macon, GA

We are really happy with CHW. We hope we can continue to be. They have been extremely good. Our issues have been easily dealt with. They are good at following up and communicating.

4 years ago

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Verified Customer

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Latonya Atlanta, GA

Comparing them to American Home Shield, I am pleased with Choice Warranty. Their procedures are professional. My experience with them has been smooth. I haven’t had to wait very long.

4 years ago

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Verified Customer

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Glenn Salem, OR

Always good and offer the best deal. The job gets done though sometimes the person they send out doesn’t know what is wrong but it has been good other than the one or two times that has happened.

4 years ago

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Verified Customer

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Rosa Absecon, NJ

I get service in 24 hours or less. They give me the best deal. They have taken care of me this last year. They get some out here right away and the people they get are polite and respectful.

4 years ago

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Verified Customer

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Anonymous Saint Augustine, FL

So far they’ve handled all the issues we’ve sent their way. It has been a lot of service for not a lot of money. Every time, I get service with a day or so. Everything we’ve wanted covered is covered.

4 years ago

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Verified Customer

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Joe Katy, TX

From what I’ve found they are the best on the market. They have the best warranty and send someone out to have things fixed within 24 hours. Their customer service is phenomenal.

4 years ago

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Verified Customer

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Mahesh Ashburn, VA

It is easy to communicate because they have online access. When we had a problem with the microwave oven, they were able to get someone to help quickly. They are always ready to help.

4 years ago

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Verified Customer

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Patti Wolf-Dufur Gilbert, AZ

Technician was very good, he was on time, courteous and respectful. He fixed my problem quickly then also looked at another same problem I have. He’s sending me an estimate on that repair.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

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Verified Customer

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Carlos A Hidalgo Houston, TX

Beware of the fine print!!! While I've had some good experiences with Choice, I have had issues with others. First look at the "replacement" notes. If something needs to be replaced, they will only give you a "cash out" payment. In two instances, the payments did not come close to the actual cost of replacement. Rest assured I was only looking to replace items with comparable ones. Second: Do not be surprised if a determination of "not covered" is given. Again this seems to happen with larger items. In short; READ YOUR CONTRACT!!!!

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 9th, 2021

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Verified Customer

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Theresa Cissell Saint Charles, MO

I only had one incident with Choice warranty where I needed a garage door opener replaced. They were very fast in getting my opener replaced without any problems. I was well pleased.

4 years ago

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Verified Customer

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Paula Scott Portsmouth, VA

(1) CHW response to service technician. Tech had not been authorized to move forward and complete repair until I did a status update call on all of my outstanding service calls several weeks after the initial service visit. (2) I never received a full copy of the contract. When I asked for a copy, I was sent a cop of the invoice which stated all systems covered, plan monthly cost, and service tech fee amount and figured this must be their contract. But when I was denied repair/replacement of my A/C unit, they emailed me this long memo with all of these reasons per my contract of why they would not honor the repair/replacement and when I told them I never received such a contract that they seem to be quoting from, I was told I could access it from their website.....REEAALLY??!!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

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Verified Customer

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Yogendra Gupta Germantown, MD

Good company. Very professional technicians. Test customers with respect, very customer focus. The service call request is timely responded and executed on the time confirm. Good

4 years ago

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Verified Customer

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Robi Tanner Birch Tree, MO

Immediately after I call them regarding a problem they reach out to those in my area to arrange for service. I am extremely pleased and will renew my contract upon it's expiration.

4 years ago

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Verified Customer

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Kenneth Thompson Livermore Falls, ME

Has been reliable and quick. The repair person was knowledgeable, and professional. Customer service was helpful and also professional. I highly recommend Choice Home Warranty to my friends and associates.

4 years ago

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Verified Customer

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Jeffrey City Dacula, GA

So far you have taken care of repairs I needed. However, I am concerned if I have something major. I haven't heard good reports on your willingness to take care of large issues.

4 years ago

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Verified Customer

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D. Thompson Martindale, TX

We purchased an older home and the agent negated a contract with Choice. the first callout was for a commode that was stopped up. The repairman was prompt and corrected the problem. The second problem was that the hot water circulation pump was not working. The repairman failed to show 4 times at the appointed time. I insisted that they get another repairman and they did. Another problem was a stopped up kitchen sink. The repairman showed up on the appointed time and unstopped the sink. The last time a repairman was to repair the garage door opener. The repairman did a great job in locating the problem and correcting it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Worthington Grants Pass, OR

It has been 21 days since my first request to fix my washing machine. I have tried to call and have been put on ridiculous holds (or call has been dropped)to speak with someone that cannot help me. They have contracted Sears with whom I am also not pleased and will not do business with them again. Apparently the part is on either back order or not available at all. It seems to me that someone should be able to call the supplier and find out about the part. They should have just replaced the washing machine by now. Also, it is difficult to understand most of the customer service people. I think it is great to hire people with different ethnic backgrounds but to put them in customer service where they need to speak with people doesn't seem like a good idea. Obviously, I am not happy and probably will not renew with Choice Warrenty.

4 years ago

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Verified Customer

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Daniella L Muldoon Forney, TX

I submitted a new claim for my ice maker on a Sunday evening. Shortly after that, I received an automated call and email informing me a technician was scheduled to come out the next morning. Talk about immediate help!

4 years ago

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Verified Customer

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Edward Le Blanc Porter, TX

I used them to repair a a/c unit. My problem was the 1st appointment for the a/c guy was 3 days from the time I sent in the claim. If I did not have 2 a/c units I would have been uncomfortable. I can get a a/c man to service me the same day most of the time.

4 years ago

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