Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Thelma

When I had an issue with my air conditioning system that needed repair during the pandemic, I requested that I use a person that I already knew because they would be coming into my home and they would not do it. The company would not do that. So I think that was the most disappointing time that I had.

1 year ago

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Verified Customer

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Seqwana

I tried to use my warranty to get my subzero freezer fixed and I did not get the proper repair or response for that repair. Also, I had a second instance where I was trying to get my A/C repaired and I did not get the proper response or feedback. Both were denied. The technician said it could be fixed, so I spoke with your representatives and I have not gotten any feedback. So the technicians that you're sending out versus your service team are very inconsistent.

1 year ago

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Craig

I had a very good serviceman who came out here to work on it. But people on the phone with Choice were terrible. Communication is just terrible. They don't call you back, they don't follow up. Nobody can make a decision. They put you on hold, they hang up on you, and they tell me they don't have no supervisor and I know that's a lie. I finally got a case worker on the phone and they were able to give me a little more information. It took them about 3 to 4 weeks to get my air conditioner installed in 100 degrees down here.

1 year ago

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Kennedy

It's very difficult to communicate with the individuals in their customer support office. Right now I'm having issues because my unit was supposed to be replaced and because the technician didn't pick it up on Labor Day, they cancelled it. So sometimes it's like pulling teeth to get things done with them.

1 year ago

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Sam

My experience with Choice is not good, and I have filled in a survey telling them of my dissatisfaction. I receive phone calls every couple of weeks and a couple of emails about every day. So despite my displeasure with Choice Warranty, they continue to solicit my business. I just bought a new house. I've just bought another house and I did not choose Choice Home Warranty as the warrantor for that house. I currently have six houses. Regarding customer service, the information that I received was not correctly complete and the payment for a claim was very bad. I haven't even received it yet. Basically, the air conditioner went out. So I, in an effort to save money, went with the recommendation of the technician who gave us the choice of him trying to repair it or installing a new unit for $3500. I tried to save the money for both me and Choice Warranty, but the repair didn't last but a week and so at that point I had to replace the air conditioner, which Choice Warranty told me I couldn't. They would not participate because they already paid for the repair, so I lost the difference between a $200 repair and a $3500 new unit. If I had known I would be losing that opportunity, I would have put the new unit in when we first evaluated the situation.

1 year ago

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Verified Customer

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John Clifton Park, NY

Technician came 5 weeks ago to fix our refrigerator said he would try to get the part have not heard from him ever since , not sure what kind of game they are playing I notified them several times with no response said I would hear from them in 48 hours each time I called still nothing ,if I do not here from them today I am going to report them to Consumer Protection and let them handle this matter ,,we are so sorry that we signed up with them there are other great companies out there I would NOT recommend Choice Home Warranty they are not good people to deal with quick to take your money but not pay out.

1 year ago

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Jean Shields Lakeville, MN

The following reason is why I gave a 1star rating. I never received a part for my Maytag washing machine. I called Sears approximately two weeks ago, and I was told that there was no part that was to be found. The communication has been incredibly poor. I was never contacted with any updates. I set up and canceled three appointments, waiting for a part to be delivered to my home. Nobody told me that there was no part. “I” had to call Sears to find out this information. I am in my sixth week of not having a wash machine, and I would like this to be resolved ASAP. I am not a happy camper to put it mildly. Jean, Shields

1 year ago

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Verified Customer

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Winona Simi Valley, CA

This company is a scam and they are in cahoots with their service providers. I bought the house and warranty in June. In August, my air conditioner stopped working. It took 2 weeks to get a contractor scheduled for a visit. When they came they told me my service call was double because it was a summer rate. Once I agreed to pay double for the service call, they replaced the compressor and charged me directly for the repair saying that they will submit the bill to Choice, but they know they won't pay for this type of repair. I called Choice a few weeks later and confirmed that Choice paid the contractor. Now the contractor has been paid twice and Choice told me there is nothing they can do regarding contractor behavior and referred me to the contract. After speaking to a Choice manager who understood my issue, they told me I would be refunded the invoice amount that I paid. I still haven't received the payment. Scam. Run. Do not buy.

1 year ago

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Verified Customer

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Cesar Augusta, GA

When I have called the Choice to get service on what I’m having a problem with. They are very good about getting it done in a timely manner but I just found out that if my air conditioner goes out, they will only give me $1000 to fix it so it’s gonna cost me a lot of money, and I am on a fixed income and I thought that it was covered so I’m not happy. I will probably start looking for another company that will cover the whole or a majority of the cost of the air conditioner if it goes out.

1 year ago

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Verified Customer

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Mon-Fer UnityGaming The Woodlands, TX

The claims department has been diligently scheduling service on claims with reasonable time frame and responding to questions online. First renewal of policy looks like it is going up over $100.

1 year ago

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Verified Customer

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Sharon Golaszewski Freeport, TX

Our water well pump needed replaced. They couldn’t find anyone to come out so offered reimbursement. That’s fine but I had a friend do it and because it wasn’t a business they won’t accept it,. And they only reimburse up to $500. Won’t be renewing contract. Shouldn’t offer a add on service you can’t provide. And none of the business I called weren’t interested in the extra work in waiting on authorization and sending invoices to Choice. We’re done.

1 year ago

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Verified Customer

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Dawn Barbour

The technicians sent to handle my issues have all been knowledgeable, thorough, and demonstrated excellent customer service skills. So far I am extremely satisfied with CHW.

1 year ago Edited December 18, 2023

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VC Jones Philadelphia, PA

The last few claims I’ve put in, they tried to send me a technician I previously complained about and seem to have issues finding technicians within 24 hours like they used to. I typically only make claims related to the plumbing, so I’ve been fortunate enough to be able to have the same plumber in my home for these claims.

1 year ago

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Kim San Diego, CA

The service was great! Very nice service technician and knowledgeable. I'm glad that this warranty company was recommended at an office meeting by other agents.

1 year ago

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Linda Yorba Linda, CA

They like accepting your premiums, but paying out is another story. I am totally disgusted by their lack of professionalism and difficulty resolving my claim. I sent a letter to their legal department and president, James M. Their escalation department is useless and when I requested to talk directly with legal, I was denied. They don't take calls! My claim was denied because they tried to claim my problem was from misuse, which was ridiculous. I have two experts, including their own technician who said it was "normal wear and tear". Obviously I don't plan to renew my contract. I'm sure they will be glad to see me go, but I have every intention to provide a detailed YELP review, and hope others will benefit from my poor service and stay clear of this company. I will also pursue through the courts and plan to keep the public updated via YELP. They don't even deserve one star! Linda Kaidin Policy# 767325506

1 year ago

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Verified Customer

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Rhoda Barrington, IL

Their idea of replacing a broken appliance is to offer you Half of the retail value and then give you the amount in Lowe’s gift cards that you get a month later in the mail. Like their valued customers should go without a refrigerator for a month waiting for the gift cards to arrive! Or having so many exclusions on an air conditioning system that you end up paying over half the amount to replace a comparable unit!

1 year ago

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Verified Customer

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Lynn Brookings, OR

Thus far I filed a claim with CHW at the end of July. I received a CHW Processing Claim email on Aug 4. On Aug 10 an American Appliance Repair representative came for an appointment. A week went by and I had not heard from CHW or AAR. I called AAR and got no response so I called CHW and was told that AAR had not sent a diagnosis. On Aug 24 I received an email from CHE stating the claim was authorized for repair. On Aud 28 I received an email from CHW that you received a diagnosis. On Aug 30 I left a message with AAR that I would be out of town for a week. On Sept 8 I called AAR and left a message that I was home. I’ve left two other messages with them without any response. When you send me an email requesting a rating as you have many times. I feel there should be something to rate. So far I am out another $85.00 with no results.

1 year ago

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Verified Customer

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Barbara Crockett, TX

I am extremely dissatisfied with the service we received so far. I have submitted 3 claims and not one has been resolved yet. The A/C unit has not been fixed yet, the Tech's have been out 3 times and are to come back sometime this week with the part they THINK will fix the A/C. You sent a Tech out to take a look at our dishwasher. He said it needed a part that he would need to find and never heard from him again. Then I get an email from you stating that the dishwasher situation has been resolved. How is it resolved? No one contacted me to explain that to me. You sent a Tech out to take a look at our water heater that is leaking and you refused to let him fix it. So, our water heater is still leaking badly and ruining our floors and walls.

1 year ago

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Verified Customer

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Terry St. George, UT

I've only had one claim. The total cost would have been about $1,100. Choice decided to pay for about $500 of it. The rest was "wear and tear" on the washing machine. They could have decided that it all was or none. Bottom line was that wear and tear is what you pay for on a home warranty. If everything is new, you don't need repair. I'll go with another company when Choice finally expires.

1 year ago

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Tony Mangione

Your service is not as advertised. Repair or replace you make it so easy on the ad on TV. However it’s a lie. You wanna replace my stove top and give me $300 when you can’t find a stove top equal to that where the four or 500 bucks at Lowe’s wanna give me a Lowe’s gift card Plus they want to pay for installation. That is absolutely ridiculous. Your company is horrible. I’m definitely gonna change my companies. I’m waiting for a phone. Call your representatives and Management. I don’t get a phone call from them. I will blast this all over the Internet and any of my friends that have this , I’ll talk him out of it.

1 year ago Edited October 18, 2024

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Verified Customer

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Robert Best Fort Bragg, NC

It seems a good value for the money when the contract is followed. Communications are quick but ambiguous and follow through has been poor. The live agents seem friendly and helpful but there seems to be a disconnect between the assurances I am given and how things play out.

1 year ago

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Tieraney

In August of this year, I think it was August 8, they sent a man out for plumbing and he got the service fee and never showed up again. He also told me several times he was coming and never called or showed. He told me since my toilet was stopped up, to not put tissue in it, but to put it in a plastic bag and throw it out. There was water leaking from under my toilet and as of right now, I spoke with them today, and there's sewage leaking from under my house now from the toilet being stopped up for so long. And I spoke with someone several times and tomorrow I'm supposed to speak with a case manager. I've also spoken with someone today and they called the plumber and had the plumber call me and he told me he couldn't make it because he had no truck to come. So that's been my experience.

1 year ago Edited September 20, 2023

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Verified Customer

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Iva Grove City, OH

They sent a repair man right away when my air conditioner went out . I was very thankful for their quick response because it was during one of our really hot spells.

1 year ago

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Verified Customer

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David Carter Hubert, NC

Very quick. Once claim was filed, I had an appointment scheduled within 24 hours. The service technician was very professional and had my dryer up and running in an hour.

1 year ago

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Verified Customer

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Nicollette Pauksta Charlotte, NC

Unable to have clear conversation on phone with representative related to background noise. The vendors have stated it is a challenge to work with Choice Home Warranty and have provide other warranty companies information that are easier to work with. Had to find my own help, because of lack of prioritizing an urgent concern Too many small print ideas, that limit products covered. The company should have someone assess the home systems so it is identified what is and is not under warranty, versus stipulating after there is a concern with a home system/appliance. This company has many areas of improvement.

1 year ago

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Verified Customer

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Janice Wilson

Choice Home Warranty 2022-2023 Poor! Placed repair claim for both our Stove and Dryer 7-08-23. Scheduled technician on 07-11-23. Technician came promptly on time scheduled and diagnosed problems with both the dryer and stove. CHW said they needed to be replaced. Tech said CHW would reach out to start replacement process. Well CHW did not provide the adequate replacement value to replace my appliances $350. Had to argue my claim and still felt it was not enough to replace as per their stated in contract the offered $450. Week later I continued to argue and received approx $600 for stove but still only $450 for the dryer. Per CHW website claim update says i received funds in lieu on replacement. Not USD funds but the only offer was LOWES gift cards for replacement not USD and at these prices it doesn’t even replace my model but any BASIC model at LOWES. Very Angry and the frustrated with claim replacement. Next Our A/C went out since 7-18-23 and a technician would not be not available until Thursday 7-27-23, 9 days in 85-95 degree temperatures. Ridiculous! This is second time that they are unable to provide timely service. One month ago I also had A/C problem and had been waiting in 100 degree temperatures for 4 days complained and still no technician assigned 7 days, I finally called the contractor who had come out the year previous under their contractual program and he showed up the next day! 9 days later is Absolutely poor service period. Will not be renewing another 6 years if this is what they call timely service. Oh by the way my left lung is paralysed and doesn’t function well in EXCESSIVE HEAT or BAD AIR QUALITY conditions, We’ll guess what, Both apply here🤬

1 year ago

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Verified Customer

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George Colorado Springs, CO

Our appliances are all “high end”. We just discovered that if replacement is required, they replace with builder’s grade appliances. Had we known that up front, we would not have purchased. Hopefully we will never need that situation

1 year ago

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Jack Olson Red Springs, NC

On my first claim I lost about $30 the difference between what I received and the cost of a new appliance. The second time I made out okay on a new garbage disposal. But this doesn't include the cost of my contract.

1 year ago

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Laura Chicago, IL

Without a doubt, a home warranty that gives you peace of mind, knowing that they will handle your call quickly when the need arises, just as they did in my case.

1 year ago

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Verified Customer

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Chris Palatka, FL

Choice Home Warranty is the best warranty company. They have been quick to find someone to fix whatever needed repair. The service has always been good.

1 year ago

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Verified Customer

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Tina

This last experience was great. The Plummer that came was wonderful and efficient. The first year working with your company was a complete bust! I’m not sure why I even gave you a 2nd chance, but I did. If all contact is like the last I will keep this service.

1 year ago

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Verified Customer

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Michael

I got feedback quick, but they didn't get to it the day of the repair fast, but they still showed up. This was my first time using my plan since I renewed it.

1 year ago

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Verified Customer

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Cynthia

I refer quite a few people to Choice Warranty. I needed to use my warranty last week. My air conditioner went out, 24 hours they were there and had it completed.

1 year ago

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Verified Customer

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Mark

They got a repair person out here right away. About a week ago my washing machine broke down and within a day they had somebody out here and had it fixed and runs great.

1 year ago

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Verified Customer

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Joseph

The bathroom was leaking, the toilet was leaking, and they fixed it within two or three days. We live in a rural area and it's hard for them to get somebody here all the time, so that's why I give them a 4.

1 year ago

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Verified Customer

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Loretta

I thought I was getting a good deal, but it was waste of the money. I should have kept my money and paid for things as they came up. They're extremely hard to get a hold of by telephone. I had to go through so many hoops and leave so many messages, it was ridiculous. I finally talked to somebody, but that was days after I started calling. I needed a new refrigerator and the technician that came determined that it could not be fixed, so I was told right away that I was going to get 490 dollars to buy a new one. But then I found out that I wouldn't get that money for 30 days. So I was calling to appeal because it's a refrigerator, not a microwave. I'm disabled, so I can't get out to get fresh food every day. I can't live without a refrigerator, and they told me to get my family to go shopping for me. I don't have a family. I'm getting upset all over again just thinking about it.

1 year ago

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Verified Customer

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Larry

They're always willing to help. But they should cover things that they don't. I have problems with my hot tub and I've read through the policy to see if there's coverage for a pool and a spa, but my spa was not connected to the swimming pool, so they wouldn't cover it. So I was upset about that.

1 year ago

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Verified Customer

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Albertha

I bought my residence a year ago and my sister bought the warranty for me as a gift. Every time I need services, there is always a delay. And it's so hard to get a tech in this area for when things go bad. This past week I needed to use my warranty for my air conditioner unit and I kept calling them and they said it's 24 to 48 hours. I kept calling back and they still hadn't found a tech for this area. They said the other choice was to file a claim, so I found my own tech. It's just an ongoing situation every time I have something break down.

1 year ago

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Linda

It takes them a long time to send somebody out. And they don't fix it when they come. And now, with my air conditioning, I've had four different people out and had to pay the 45 dollars four times and now they're coming again because it still isn't fixed.

1 year ago

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Verified Customer

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Michael Lovetro Phoenix, AZ

CHW Attended to my claim promptly. The technician followed directions and was courteous, friendly and efficient. He solved my issue without any problems.

1 year ago Edited September 20, 2023

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Verified Customer

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izymassage Evans

It's taken a month with, 2 weeks to get a repairman here, then TWO more weeks for him to return. That would've been TOMORROW BUT, since they're telling me THEY ordered a part, new ice maker unit, for it to be delivered to our home. I've had no part arrive here. (After the first service call, and the tech kind of mentioned maybe the part wasn't available- I researched on my own. First, I found after market units available on Amazon and other sites. THEN I actually called Whirlpool and they could've shipped the part next day!!!!! Like I said, it's been TWO weeks for the part.). Today I get a call while driving, and electronic voice call with a bunch of blah blah. It gives me the option of yes for tech or no for tech. HOW DO I KNOW??? I looked at the Sears website tonight and see "cancelled". What exactly does that mean?? They was something from that electronic voice earlier saying I could reschedule a visit so I looked that up- NOTHING TIL THE 25th OF SEPTEMBER!! This is a bit ridiculous. There's something missing here, the part's available and HAS been... and it's going to be a 1 1/2 MONTHS,..... maybe! First off, 2 weeks for a tech to even show up and all they gotta do is touch the touch screen in a couple places and IT TELLS YOU WHATS WRONG. Best sent me a review email, I wrote out a lot of all this on my research etc, but when I went to send it, it now wanted a User and Password. I left the site.

1 year ago

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Verified Customer

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Rick Moody Montgomery, AL

Took several weeks to assign a technician to emergency claims on ac , plumbing , water heater . When calling about a claim, seems I always got a claims specialist that I could not understand and they could not understand me . Much too restrictive on exceptions to coverage when problem was not caused by me and/or out of my control . Worst problem is response time .

1 year ago

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Larry M Evans, GA

Quick response. I did have an AC issue and the repairman said the last person sent from Choice put in the wrong capacitor. I am a little concerned reading reviews that when it is a major repair, it won’t be covered. I won’t know that until it happens though.

1 year ago

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Elaine Scottsdale, AZ

Coverage is so limited. Have used them for four incidents now, and not a single one was 100% covered, even with paying the $75 required payment for service. For air conditioning response, it took two days to just have a company call to schedule a visit, as the temperatures were over 110 degrees.

1 year ago

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Verified Customer

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Shannon Woodway, TX

This was the worst service you could expect. Our AC went out on 8/16. I put in a claim. For two days they could not find service for us. We do not live in the country—we live in a pretty good size city. They finally offers us reimbursement. We had to find our own service technician. He had to submit his findings then get approval—which took over 12 hrs. They then approved everything except $75 because when the tech wrote all the things that was needed to solder the hole that let the Freon out he ended the word with misc. They do not cover misc. It was 110-112 degrees in Texas. When I called customer service multiple times it goes to what I assume is another country and you get canned, scripted replies. Not a great experience and I do not Recommend. I will be really surprised if this review gets seen by anyone but whoever deletes it. I still as of 9/12 have not received my reimbursement

1 year ago

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Verified Customer

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Stephen College Station, TX

I had high hopes as I engaged this company. We were told if something broke, it would be repaired or replaced. I knew we would have to pay the $ 75.00 to get the inspection, that was in our contract, but when Choice Home Warranty said the item could not be fixed and it had to be replaced, they only offered $ 191.00, in a gift card from Lows Home Improvement Company. That didn't even give me the option of shopping around to get the best deal. It was my responsibility then to hire someone to install it After my initial complaint, they didn't offer to give us more money, but did offer to send me a check in that amount so I could find a better deal. After accepting the offer of a check, it was difficult to get in contact with the company. It took over a month for them to get the check to us.

1 year ago

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Verified Customer

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Jamie Mangham Prattville, AL

I do not like anything about your company! We have paid in full for our home warranty and have nothing but a horrible experience the first time we try and use it for our broken AC unit. We had to endure 3 total weeks without AC in the hottest part of the summer, on top of me having to have surgery and come home to a smothering HOT house! Not to mention I have health issues that make me super sick if I get overheated! So you can imagine how I was feeling during the time without AC. I would never recommend your company to anyone!! I’m a realtor and have used your packages for some of my clients and I will never refer Choice Home Warranty to any of my future clients! I’m sure you get the point by now! You’re company is horrible!

1 year ago Edited September 19, 2023

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Verified Customer

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Steve Schafer New York, NY

1 year ago

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Rebecca Chao Longmont, CO

While I appreciate the coverage that Choice Home Warranty provides us, the process and length of time to get a service appointment, the process of actually getting the repair work done (approval, etc.) and lack of information/support for current customers on the website is abysmal. The service process has continued to deteriorate since we have had our policy. I would purchase a policy for a family member that is a new homeowner if these processes were consumer driven, however, they are not.

1 year ago

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Verified Customer

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Jacquelyn

You advertise you will repair or replace appliances. However if you need to replace the appliance you will only pay the wholesale price. Very few of your customers can buy an appliance for the wholesale price. That is false advertising and I am looking for another home warranty.

1 year ago

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