Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Pavan

They are good at responding to complaints and provide quick service and quick follow up. The technicians they choose are very well qualified, though recently I made a claim and the tech did not show up and I had to report it to Choice.

5 years ago

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Verified Customer

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Evelyn

Convenience and price is why chose Choice Home Warranty. They go out of their way to help you and make sure everything is convenient. I haven’t had any problems with the repairs.

5 years ago

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Verified Customer

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Scheline And Scott

Definitely one of the top choices. We had an electrical issue. They’re pretty quick to respond. They’re pretty proactive. I am a realtor in Washington so I am familiar with home warranties so I know they are very good.

5 years ago

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Verified Customer

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Aisha

Everyone I’ve ever come in contact with has been professional, though it can be hard to get a hold of customer service in a timely manner sometimes. I had to use my warranty for a brand new dryer that I had purchased a year ago and to my despair I needed to get a completely new one because it wasn’t feasible to do repairs.

5 years ago

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Verified Customer

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Tonia

Great company that is very good with customer service. I’ve had great experiences when I called for service. Three times I’ve placed an order and that day everything is complete.

5 years ago

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Verified Customer

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Gerald

They always send out people promptly and they always send quality people to come work. One time I had to have two services and two service payments, that is the only problem I have had.

5 years ago

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Verified Customer

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Angel

Easy to use and easy to get an appointment. So far things are good. I had to use them for my oven. I went online and set an appointment for a couple of days later. They came within the time and within thirty minutes the problem was determined and resolved.

5 years ago

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John

They always send out good quality companies. When you request one you’ve had before, they send the one you had before. They seem like they always approve every item I call in for.

5 years ago

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Verified Customer

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Irshad

Having a warranty can be helpful if some appliances don’t work. The service they provide is prompt and the people are very courteous and respond quickly. My only concern is when they reimburse you, they don’t disclose the payment is not enough to cover the appliance.

5 years ago

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Verified Customer

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Kelly

I called and had someone out the next morning. They did a great job on my water heater. They took care of the problem with no issues. It could be a little cheaper but the price is fair.

5 years ago

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Verified Customer

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Anonymous

They gave me one month free and are less expensive than the other had. I appreciate the price. I’ve had no issue with the service. It was done well and on time. They’re easy to contact and have good customer service.

5 years ago

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Verified Customer

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Anonymous

Choice Home Warranty is good because they are very responsive. I had a problem with my air conditioning not cooling. I sent them an email and it was taken care of immediately.

5 years ago

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Verified Customer

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Sandra

I’ve had two experiences with Choice Warranty and both times I was able to make the phone call and get things scheduled. The people they sent to do the work were very prompt and goof . I was very pleased.

5 years ago

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Verified Customer

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Judy

Choice was recommended to me by realtor. They respond quickly and take care of the problem. I am pleased with them and have recommended them to my granddaughter. Both my experience have been good.

5 years ago

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Verified Customer

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Kathi San Antonio, TX

They took my call and told me when to expect the plumber. They also scheduled me a time for them to come. The only thing I didn't care for was they scheduled me an early morning appointment, but I'll get up early.

5 years ago Edited January 10, 2024

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Verified Customer

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Daniel Atkinson Pigeon Forge, TN

Took care of my problem, Really fast. The value of this is well worth it for people just buying at homes really fast. The value of this is well worth it for people just buying at home

5 years ago

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Verified Customer

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Paul Limauro Virginia Beach, VA

I've only used Choice twice. The first time I was very disapointed because the technician they sent out miss diagnosed the problem which was not covered because of a very little rust. I contacted my own heating and cooling company and they made a correct diagnosis and fixed the problem, which of course I had to pay if full.

5 years ago

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Verified Customer

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Vanetta Temple Hills, MD

Whenever I have to use the service, they are here on time when they said they were coming and they manage the problem, they always repair what I need repaired. There is never a delay.

5 years ago

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Verified Customer

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Danielle Johnson Creek, WI

Just recently I had to use it for my air conditioner and the guy came out the next day and I the bill was taken care of, with me paying me portion of course. The quality of work has been good.

5 years ago

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Verified Customer

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Jeff Ravenna, OH

I think they need to improve the technician they contract with and approval times but it is reasonable priced and they answer your calls. Customer service is great the only issue is waiting to get approved for the technician to come out.

5 years ago

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Verified Customer

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Melvin Humble, TX

Competitive prices. They fix my appliances in a timely manner. About 2 or 3 weeks ago my garbage disposal went out they sent a comrade and he fixed it in less than 30 minutes. They make sure it was fixed.

5 years ago

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Verified Customer

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Johnson Haverhill, MA

When you call, they respond quickly on work on your problem. When my microwave went down, they came to fix it and it went down again and they fixed it again with no charge. I do have a problem with the guy who came to fix my refrigerator, he didn’t come with any tools to fix and I still had to pay.

5 years ago

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Verified Customer

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Karen Antioch, TN

I appreciate that they have saved us some money and overall the service has been alright. One of the contractors messed up things for them because I had to pay the copay again for a second opinion when I had a problem. Except for the one contractor, they’ve been pretty good.

5 years ago

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Verified Customer

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Karen Pahrump, NV

Just about all the technicians I have dealt with have been efficient and competent and timely. That has been important for me and the cost is reasonable in terms of technicians fees. There was an incident and I did not appreciate the way they handled it but I am appreciative of the people they have sent the many times I have used the warranty.

5 years ago

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Verified Customer

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Brenda Kissimmee, FL

They respond quickly. I have used my warranty a lot and usually they have tech come out and have a look at the appliance and repair it and if not repaired, replaced. It makes sense for me.

5 years ago

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Verified Customer

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Frederick Temple Hills, MD

When I needed to use the warranty, I called them and they sent back a date with the technician, who took care of the problem in an efficient way. Everything was great. They have lived up to what they promised me.

5 years ago

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Verified Customer

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Joe Cleveland, GA

Customer representatives were pleasant and easy to work with. They were very efficient getting somebody out here to fix my stuff. Choice was a great choice. Everything has been great.

5 years ago

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Verified Customer

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Anonymous Manvel, TX

It seems to have the best value. Normally we get very prompt responses. With the air conditioning the serviceman was out the next day and did a pretty good job. He ordered parts and came back and fixed it.

5 years ago

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Verified Customer

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Ken York, PA

During the covid pandemic shut down we had a fabric issue, and they had someone out the next day. We’ve used their services twice and it was a positive experience both times.

5 years ago

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Verified Customer

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Susan Tyler, TX

I’ve had Choice for a few years. Normally they are really good with requests for services, very quick, but if you have a problem it id a big deal trying to get approval for it.

5 years ago

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Verified Customer

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Meknell Inc. Richardson, TX

I’m a five year customer because they gave me a better deal for a five year warranty. I have probably used them quite of few times for myself as well as for my rental properties. It’s been an okay experience, not very excellent, but okay. It seems like every time you talk to them about a o problem, it is not covered which is troublesome because they should honor what is in the contract.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Verified Customer

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Anonymous Phoenix, AZ

Actually, they’ve been pretty doggone good. Everybody, except one company, as been really good. I ended up with new air conditioner unit. I am supposed to get a check for eighty six dollars that I am waiting for.

5 years ago

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Verified Customer

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Eddie San Angelo, TX

I’ve used Choice home warranty a couple of times and they’re very prompt and get me results. My air con went out and I called home warranty, and somebody was here within an hour or two. It is very rapid service.

5 years ago

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Verified Customer

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Deidre Atlanta, GA

It seems like everything went crazy in my home one time. The dishwasher and stove and furnace had issues and they came right away and everything was pretty good. They’re very proactive and give honest feedback.

5 years ago

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Verified Customer

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Mary And George Benton, MO

My refrigerator was not cooling and I called Choice Home Warranty and they had a man out here within a24 hours and he fixed I within 2 days. It’s a good service and efficient.

5 years ago

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Verified Customer

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Sheri Reynoldsburg, OH

The only thing I needed was my dishwasher fixed and they handled it successfully and it was a positive experience. He was professional and came quickly. I’m glad that I found it and I'm happy with the service.

5 years ago

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Verified Customer

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Raymond Baton Rouge, LA

Everybody told me that choice was a pretty good company and it is very efficient. I just has a issue with my stove and the repair guy evaluated that it was the mother board and changed it, it was really quick.

5 years ago

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Verified Customer

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Mark And Kim Indianapolis, IN

It isn’t bad moneywise and they have some helpful people but there are also some with unpleasant attitudes. The last time we used our warranty, the water heater was going out and we called them to have someone come out to do some repairs and they told Choice we needed a new one after the repairs were done but Choice wanted them to come back and do a second opinion. We ended up having to go with a different company and pay a whole other fee. We had a good experience when they worked on the garbage disposal but we probably won’t be with choice at the end of the year.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback both negative and positive wil all be submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Verified Customer

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Phillip Spring, TX

Support is very prompt and courteous and answers my questions. The completed the job the promised with minimum fuss. The tech came the very same day and fixed the lights in the bedrooms in five minutes.

5 years ago

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Leroy Columbia, SC

Recently filed a claim and I have basically been playing phone tag trying to get in contact with my case manager to know why claim was denied. It is frustrating since we have three AC units in my home and they came out and they replaced the compressor in one of my units and it works fine but about two weeks later one of the other units went out and they wouldn’t cover it.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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Verified Customer

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Bill Orlando, FL

I heard they were supposed to be good. They don’t back up or call their customers. Not too long ago, I called to get my dryer done and they sent a guy over. He looked at it and didn’t have the parts he needed and left and I haven’t seen him again and it has bene 3 weeks.

5 years ago

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Verified Customer

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Eugene North Little Rock, AR

Every time I call and talk to someone live, I get responses less within less than 24 hours. The last time I had to use it was for the ceiling fan and they came out the next day to replace it.

5 years ago

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Verified Customer

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Clara Converse, TX

Signing up is very easy. It’s efficient and low cost and good for emergencies. They’re always pleasant and professional. Always have somebody come out as soon as possible. I am a happy customer.

5 years ago

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Verified Customer

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Marie Florence, SC

So far we’ve had a great experience. It is a great company. I would recommend it to all our friends. They work very quickly. They are still taking calls in covid and setting up appointments.

5 years ago

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Robert Indianapolis, IN

Good company to choose. I have called a couple of times, and one time it wasn’t resolved but the second was really fast and the now I am on the third one and they are sending a check which is not enough to actually replace the washer. The service is good, the people are always on time. I like the prices more then some of the other companies.

5 years ago

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Verified Customer

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Pamela Cleveland, GA

They’re all very nice and personable. Nobody is perfect but they are very good. We don’t have any problems. I had a sewer problem and nobody else does sewers but choice does.

5 years ago

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Randy And Karla Abilene, TX

I like that offered coverage on small things like garage door openers not just heating and air conditioning. A technician came out really fast and replaced the ceiling fan so that was good. The two or three times we’ve used them the last couple of years they have fixed stuff for us but they did drag their feet about the AC because it is old.

5 years ago

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Frank Gaithersburg, MD

Time management of the services is good as well as the quality of the services. I always get prompt responses and the technicians they have sent out are always well trained and courteous and so good jobs.

5 years ago

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Verified Customer

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Chandra Fredericksburg, VA

I used them when I previously owned a home so I choose them again. I like that I don’t have to wait long after I make a claim to get someone to come out to see what the problem is.

5 years ago

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Anonymous Houston, TX

Choice Home warranty was a lower price than the one we already had and weren’t satisfied with. Some of the services are good but some are not. One time, I needed to use it when we were having trouble with the air condition and the guy came and supposedly made some adjustments but he did not work on it and he stepped on a pipe and broke it and it was leaking in our house.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

Choice Home Warranty Reviews