Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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John

The Good is their monthly rate. The Bad is you can never talk to a live Customer Service Rep on the phone. Their customer service SUCKS! You ALWAYS have to leave a voice mail for someone to call you back. Sometimes it can talk an hour or even longer just to talk to someone so you can file a claim. The worst part is whatever needs fixed requires you having to WAIT at least 30 DAYS just to get a check from Choice in order to replace your old device. I needed to buy a new washing machine. My former home warranty company sent me a check to replace my item(s) within 3-7 days max. They also low ball you as well on your item they are giving you a check to replace. I'm definitely leaving Choice as soon as I receive my check & will be finding a better home warranty company.

2 years ago

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Verified Customer

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Eloise

Affordable, easy, quick, on time, professional service from the beginning to end? We got repairs on items we thought we're not covered We were very grateful we choose Choice Home Warranty!

2 years ago

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Verified Customer

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Elaine

Bottom line it all worked out but did take a few back & forth phone calls between Choice & the company that came out to replace our hot water tank. Plus we were a bit confused thinking having policy there wasn’t any additional large charge but it still cost us $650

2 years ago

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Verified Customer

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Vivian

Although the technician had to come out twice to get the job done, he did an excellent job. This was no reflection on Choice Warranty. Choice Warranty handle our claim very well and professionally.

2 years ago

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Verified Customer

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Lorna Smith

I went online and Choice set up an amazing service tech to come out and fix our issue! It took a couple of days because it was the weekend but Choice communicated with me the entire time.

2 years ago

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Verified Customer

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Beatrice Cepeda

I don’t have a problem with your company it’s the service company that I’m dissatisfied with. The technician told me he was ordering a part needed for refrigerator and it’s been 1 month and the part has not arrived according to service technician.

2 years ago

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Verified Customer

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Louise Beatson

Terrible experience Lack of communication and follow up, changed plumbers without telling me, you stated the part for bathroom was under warranty and you wouldn't replace it. IT WASN'T UNDER WARRANTY and how would you even know you never asked age of part and it wasn't under warranty..I HAD TO BUY PART MYSELF. I was without water to my house for a week and YOU DELAYED repairs. I had to keep calling then you made me submit and pay for 2nd claim though you didn't tell me this until I called again. The plumbers who finally fixed the issues were great though I had to communicate with them directly because you were hopeless. I paid for a 5yr coverage and I got treated like this TERRIBLE.

2 years ago

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Verified Customer

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PK

Online claim service was excellent. Same week appt for garbage disposal replacement. Onsite contract, ProHands Plumbing LLC was terrific...fast service and excellent communication. Thank you!

2 years ago

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Verified Customer

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James

2 years ago

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Verified Customer

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Susan

Excellent service and results. My air conditioner stopped in 90degree+weather AND on a Saturday !!! Choice responded immediately and I had an appointment for the next day! Needless to say, very happy and cool!

2 years ago

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Verified Customer

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Sandi Ryder

Everyone who showed up to repair my refrigerator and AC were more than great. Problem is that I believe there's still a major problem with the AC and it was my understanding that we were still waiting for approval. I have to turn off power to the unit to shut it down. Otherwise it continues to run non stop. I keep my thermostat at 80. Also, its not constant but there are times when you can hear it hum up/down. I will try contacting Choice about this.

2 years ago

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Verified Customer

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Pam

I would recommend to everyone. I have had prompt and professional service from them. No problems requesting service and the technicians were very knowledgeable and did a wonderful job.

2 years ago

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Verified Customer

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Antonio Harris

The only negative thing was the timing. I didn’t like the missed appointment by the technician because one of my AC units stopped working and this is one the hottest summers ever. The following week an appointment was rescheduled and my AC was repaired promptly and cool air was blowing again.

2 years ago

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Verified Customer

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Aaron Weldon

It’s difficult to get ahold of anyone. Their system only operates on call backs and they surge call within 24 hrs. When they did,, there was an obvious language barrier and out made it difficult to convey the real issue. When all was says and done, it’s been weeks since my $1,100 dishwasher failed. They offered me a $250 gift card at first but we agreed to a $350 check. I still haven’t received the check and I likely won’t be renewing Choice in the future.

2 years ago

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Verified Customer

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Em Johnson

No direct contact with customer service. I also was not aware that issues needed to be brought to CS within 30 days. I had a problem with a service job and repair man would not return to complete it. Finally after speakjng to 3 reps, one CSR informed me I only had 30 days to complain. Issue was resolved to my satisfaction but took over 2 months.

2 years ago Edited August 2, 2024

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Verified Customer

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Ron Hampsay

I love what it covers. But we had to wait 6 days without air conditioning in the hottest week of the year and the repair took 20 minutes to fix . We weren’t too happy about that.

2 years ago

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Verified Customer

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Joanne D. Reichardt

I've had many home warranties through the years, and I have been blown away by Choice Home Warranty. Great service provided by professionals. I recommend Choice Home Warranty without reservation.

2 years ago

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Verified Customer

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Connie Bowers

My most recent call was for my AC. Living in AZ, ac is a must. It went out on Thurs 7/25. Temperatures in my house exceeded 92 degrees. I sent follow-ups and on Sunday the person said, well they only repair M-F. So Monday came with the scheduled service for Aug 2. This was totally unacceptable. I went a different direction and my air was fixed Jilt 29th. Cancelled my service call on Wed. I can see if an appliance fails (except fridge) you can wait, but in AZ with temp in excess of 115, this should have been fixed much more quickly. Never have I waited this long for AC. Disappointing!

2 years ago

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Verified Customer

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Shannon Hill

Repairman came in a timely manner and it was decided to replace instead of repair. We did feel the amount they gave us did not reflect a replacement but was close. Did not like that it was given in an ecard and could take 30 days as we needed the replacement now

2 years ago

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Verified Customer

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Matthew Calvin

It’s definitely worth it when getting an older house that’s expected to have issues especially with dual HVAC systems. The claim process can be slow for some claims but overall I’m glad I have it. Had some minor issues on a microwave claim but had 3 others that had no real issues. I’d rather have it versus not having it.

2 years ago

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Verified Customer

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Laura Allman

I'd notified Choice that the tub needing repair was a therapy tub. A faucet needed repair. The provider is allotted a specific amount for a faucet cartridge, but the faucet cartridge for therapy tubs costs $100+. I feel Choice should have taken that into consideration because I, the insured, had to pay for the more expensive cartridge myself.

2 years ago

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Verified Customer

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Mary

I'm still upset able the way the contractor left my aluminum pole that comes from my attic down to the floor. I can't get my air filter in the vent because the pole is blocking it. And everytime I would call about it I get disconnected for some reason. They had came out to do duct work. So maybe after someone read this they will reach out to me and get it done right. Sincerely Mary G.

2 years ago Edited October 30, 2024

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Verified Customer

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Margaret Dunavan

I have made two service calls since signing up for the warranty. One was for a dishwasher and one for garbage disposal. Getting a technician scheduled to come worked out well and the plumber for the garbage disposal literally came into business days and resolved the issue within 10 minutes. The concern I have is over the repair that was needed for the dishwasher. Only one of the three parts that required replacement were covered by the warranty. I had to pay for the two other parts totaling over $230.

2 years ago

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Verified Customer

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Jane

I don't like it takes a few days at the minimum before someone comes out to service the appliance. If we have to find our own people, it takes longer. I do like being to make a claim anytime online. That is very convenient.

2 years ago

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Verified Customer

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Linda Knight

LOVED the ease of the online request to fix my appliance, and evaluation of my appliance. Very DISAPPOINTED in the initial AMOUNT and final AMOUNT of the LOWE'S GIFT CARD offer. Initially, I was offered only $329.00 for an oven valued at over $2,000. Then, after escalating the issue, Victoria was able to increase my Lowe's gift card to $1,012.00. Unfortunately, that was not enough to cover my new oven and installation, but at least I was able to purchase a NEW, lower-end, 27" oven.

2 years ago

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Verified Customer

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Pamela Guidi

Choice Home Warranty responded quickly when my AC was not cooling properly. I was so thankful that this was taken care of less than 24 hrs after I called. I’m so glad I choose them when I bought my new home.

2 years ago

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Verified Customer

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Andrea C

So far so good! We have had Choice for three years now and have had great experiences! It’s worth it, especially when you have an older home! Excellent customer service and the contractors they’ve sent have been great!

2 years ago

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Verified Customer

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Tina Jones

Very impressed with this company. So glad we switched to Choice Home Warranty. Having service contractors willing to come to our rural area is a MUST for us and Choice came thru for us!

2 years ago

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Verified Customer

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Chuck

It has taken too much time to handle my claim. The vendor has been very hard to get in touch with & when he did contact me he wants to charge me $150 to flush the hot water tank. That was not what the issue is with it. I declined his Flushing of tank. He also wanted me to pay for the parts seeing as he said that Choice Home Warranty does not cover parts.

2 years ago

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Verified Customer

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Purdy

It is very easy working with Choice warranty. Their claim process is very straight forward and they quickly assign service representatives to your issue. The only problem I have is that they have a lot of exclusions in their contract which leaves the customer responsible for fully rectifying the issue.

2 years ago

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Verified Customer

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Kylie O'Neil

When I had a problem with my AC, I was told once I upload a claim it would be assigned to a technician within 6 hours. After that window, I was told by a team member they had 24 hours to assign the claim. Well 36 hours later I call and get in touch with a rude person about the fact that my claim hasn’t been assigned and I’ll have to wait there’s nothing else they can do. When it’s been 3 days of no AC in June! I ended up finding my own technician who came out that day and had to file a reimbursement through choice to get money back. Not sure why the call center says they’re a 24/7 business but won’t take my call unless it is Monday-Friday and told me I should try messaging online in the meantime. That didn’t get anywhere because nothing was updated on my profile about my claim. Just not impressed.

2 years ago

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Verified Customer

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Donna Dalziel

I was pleased to hear that someone would be here in 2 days. Ned did a great job getting our A/C back up and running. Also told us not to use bleach but to use vinegar. Very happy with the service.

2 years ago

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Verified Customer

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Dan

Our refrigerator was deemed to be unrepairable on 06/01/24. Our repairman did a fantastic job and submitted the paperwork for our claim. Even though the offer of $986 was not enough to replace the refrigerator, we decided to accept because the offer was in Lowe’s credit and we found a refrigerator at Lowe’s that same day. We had money out of pocket but they could deliver the next morning. We then find out it may 30 days. We switched to receive a check and we still don’t have the money.

2 years ago

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Verified Customer

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D Lane

Choice Home Warranty worked well and provided me with a plumber as soon as possible to fix a leak from my dining room ceiling. In addition, they also worked with me to get my water heater pipes fixed quickly.

2 years ago

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Verified Customer

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Carol

Buyer Beware! Make sure you read your policy thoroughly! Household appliances are not fully replaced; you will only receive a portion of the replacement cost. Additionally, you might have to spend money for delivery, hauling the old appliance away, installation, etc.

2 years ago

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Verified Customer

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Amy

My AC went out completely during some very hot days. The technician that I got from choice home warranty basically said they couldn't come for 2 weeks. And there was no way that I can't have air conditioners for 2 weeks so I had to see someone else's service and they were able to come that day and fix it. I did have an experience on my dryer wasn't working well and the technician that came was very knowledgeable and friendly. But he came within a a couple of days. But that wasn't like losing your air conditioning though.

2 years ago

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Verified Customer

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Patty Hadaway

Every time I have called, I have had an appointment by the next day. It has been the best purchase I made when we bought the house. My sister recommended and I have recommended to many. Worth it!!!!

2 years ago

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Verified Customer

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Danielle Williams

A better idea of expectations would really help your company filing a claim where we were very uncomfortable in our home until the problem can be fixed. It was a day and a half before we got anything resolved. Just would have been nice to hear from somebody first line instead of just fill out the claim and wait.

2 years ago

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Verified Customer

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Andrew Gozdziak

Choice home warranty is great. Promt with scheduling, they only ask what problem we are having and it gets fixed and only a yr prescription and $85 deductible. You guys are life savers. Thank you. I will be renewing.

2 years ago

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Verified Customer

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William Verigan

Bennett and Sons did an excellent job fixing what turned out to be a minor problem with an HVAC. There was a storm that prevented their keeping an appointment. But Choice rescheduled quickly. Happy with Choice.

2 years ago

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Verified Customer

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Winona Barreto Valley Springs, California

Service technician, Daniel, sent out to fix water was excellent. Hilltop plumbing. He fixed our leaking water heater. Same day. Choice warranty had a technician out within 48 hours. Thank you.

2 years ago Edited September 22, 2026

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Verified Customer

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Mary

I recently had a service person come out as my garage door was not operating correctly. The service call cost 75.00 and the only issue the provider found was that the rollers needed to be replaced and this cost 250.00. this was not covered by Choice Home. Recently the same issue happened, and I had a handy man take a look and he fixed the issue within 10 minutes at no cost. However I recently had an issue with my garbage disposal and it was replaced with no issues.

2 years ago

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Verified Customer

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Janine

Some of the contractors sent to do the claims are not very supportive. I've had one come for my exhaust fan and wouldn't take the plate off to get the model number to fix the problem. After they left I took it off and resubmitted the claim. In this instance they were in a rush to do nothing. It appears that the contractors tell me the warranty company doesn't pay them good so the claims get put on the bottom of their list for service.

2 years ago

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Verified Customer

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Timothy

Priceing was excellent for the service. The washing machine needed to be replaced and it is going to take approximately two weeks.I think that is a long time to be without a washing machine.

2 years ago

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Verified Customer

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Gayle

Not impressed at all. Had our fourth claim for the identical problem. I was told today that as long as it’s over 30 days, it’s a new claim as you consider it “fixed”. It’s all just bandaid work so the customer will have another claim and pay yet another out of pocket visit co-pay. So far over $200 plus stayed at home 8 times (each time once to diagnose and another after you approve to have it “fixed”)

2 years ago

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Verified Customer

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Jennie

Slow response. Extremely difficult to speak to a human. My sales representative never responds to emails or phone messages. Settlement for my high end microwave was pathetic… didn’t even cover the tax. Really wish I had not entered into a 5 year contract… would love to find another company!!! For the record… it took 3 months to get a pathetic response to my claim.

2 years ago

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Verified Customer

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Lalita Easter

The customer service representatives are so terrible! I had to ask for a supervisor every time I tried to get anything done. I was selling my house and trying to get everything transferred to the new owners. It was so much trouble and very stressful! When I did need service, that was excellent & the price is outstanding. If they want to give 100% satisfaction, they really need to hire some good customer service representatives.

2 years ago

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Verified Customer

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Walter

Our air conditioning heat pump recently went out, but the replacement service was excellent. We are extremely pleased with the outcome and have no complaints whatsoever. The new system is working well and we are satisfied customers.

2 years ago

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Verified Customer

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Sharon

I recently received a denial for an air conditioner claim, which is disappointing. This is not ideal timing for me, and I didn't even bother reading the email thoroughly. I just know it's been denied, and now I have to cover the cost myself. It's been a frustrating week dealing with this situation.

2 years ago

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Verified Customer

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Leticia

There were delays in finding someone to work on our dryer. Despite having used the service multiple times, this particular instance took longer than anticipated. Overall, the experience was satisfactory, but improvements could be made in terms of efficiency and timeliness.

2 years ago

Choice Home Warranty Reviews