Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Mildred Lakeland, FL

Enough information was not given on the true nature of how things will work out. About two weeks ago my air conditioner wouldn't come on so I called them and they sent some people out. When they came out they told me that the airconditioner needed to be replaced and that choice wouldn't replace it. They were easy to contact but again I had to say I had to go head and cover myself.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Cara Homewood, IL

Just good customer service. Each time I called I always get my questions answered. I used my warranty recently. I was having trouble with my air conditioning system so the technician came out to repair my air conditioner.

4 years ago

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Verified Customer

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Evelyn Durham, NC

I was pleased with the with the time frame in which I was scheduled and I was pleased with the professionalism of the tech. He was done within minutes. When I first called I got service right away.

4 years ago

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Verified Customer

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James Saint Louis, MO

It is very helpful. We had our main shower drain backed up and they sent somebody out the next day and I think the price is right. We also had issue with the pipes and they put a hole wall to get closer, but we didn't know the hole wasn't gonna be fully repaired, it wasn't restored. So now we have to go and get that restored on our own.

4 years ago

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Verified Customer

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Melody Bailey MELODY Henderson, NV

Quick answer and appointment made. Fast confirmation from repair company. Diagnosis was made right away. The repair man even came early! Your company is replacing our dishwasher and we couldn't be happier. Thank you!!!

4 years ago Edited January 10, 2024

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N. Thompson Hope Mills, NC

They covered my faucet repair but not my toilet replacement. The plumber they had replace my faucet offered to install a new toilet for nearly 1/4 of the cost of other local plumbers without home choice warranty I may have never got in touch with this company.

4 years ago

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Verified Customer

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G. A. Johnson Ocoee, FL

Choice Warranty contracts with experienced, well-trained professionals. The technician who came to my home was courteous,, on time, and professional. It was determined that I needed a new refrigerator. Choice Warranty opted to provide me with a Loew's e-card within 30 days. They fulfilled that promise in a timely manner.

4 years ago

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Sabrina Johnson Indianapolis, IN

I understand that at this time people are short of help. I had an appointment back in June to get my Samsung refrigerator fixed. The first repair guy came, said he fixed the problem and it was still leaking after he left. Second guy came out July 23 said that he would be back August 12 and to take everything out of my refrigerator for the repair. The guy on the 12th never showed up I lost food I am a single mother and can’t afford to lose food. The next appointment was set September 7 and now it is finally fixed

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Jacob Anderson Wichita, KS

When they actually approve the orders from the professionals that they hire, its a great service. But when they use their own arbitrary rules to create loopholes to get out of paying to fix or replace an appliance is when I have issues. And when I sent in a claim to review their denial of service, the case manager didn't try at all to reach me. My phone rang once, and they left a voicemail saying I missed the call. When I called back to the case managers extension literally one minute later they didn't answer. I was transferred to a different representative who said they had the same power, explained everything to them and then they said it didn't matter what I said, the claim for review doesn't actually do anything and won't change the company's mind. When I said why even offer to review it if you won't change your mind, she said so I could feel better about being heard... Just absolute garbage. And when I told her that was a messed up system she tried to make me feel bad about complaining by bringing up my past claims, which the number she said was wrong and when I told her half of those claims weren't actually resolved or denied and I didn't appreciate her brining them up to try to guilt me into shutting up, she then tried to back track and say she didn't say that and that she only brought them up to prove they did their job. When I reiterated that half the claims weren't solved or approved, she just said "Ma'am are you done?" HORRIBLE CUSTOMER SERVICE. OVERPRICED SERVICE. Only will pay for one small repair and then will make up rules to not cover anything else.

4 years ago Edited January 10, 2024

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Verified Customer

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Dale s Berke Lake Havasu City, AZ

Been with them at Two Homes and they have always gone the Extra Mile to make sure we were up and running quickly and have been great on renewals and Transfering my warrantyckly

4 years ago

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Verified Customer

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Ebrahim Abe Atcha Laughlin, NV

Your repair technician , most of the time are good. Some time they are not good at follow up. I have a couple of instances where , they took money from me did the repair work without follow with you to pay me back, & also with no follow up as to the work completed to satisfaction.

4 years ago

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Verified Customer

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David Clayton Lehigh Acres, FL

I give a 4star because they DO respond promptly when I submit a claim and when I need follow-up. I would rate higher if all the contractors chosen by CHH to respond to my situation were responsible and 'showed up'. Some do, some don't.were

4 years ago

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Verified Customer

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Phillip Gonzales San Antonio, TX

Well the first time a tech came by all he said was we don't work on these household item and said that be 75 bucks for doing nothing I was piss. The tech did not A thing. But now the second tech that came out he was very professional and fix the issue.

4 years ago

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Verified Customer

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Rafael Ruiz Spring, TX

I recently filed a claim, where our a/c started acting up. HCW acted promptly and had an experienced technician dispatched, they approved the needed addition of Freon and we cannot be more pleased.

4 years ago

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Verified Customer

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Carol Templet Prairieville, LA

Because I still do not have my air conditioner repaired. I called the last week of July and I know things and situations happen. I am going to be 75 on my next birthday and this Louisiana heat is killing me. The serviceman has everything for the repairs. His father passed away then the hurricane. We all survived. I was on the list for the Friday before the hurricane but I was not told about that appointment. He said he would be up and running this past Monday and I still have no appointment. I asked for a commitment to put me ont the list and when he replied I still did not have an appointment. I have reservations as to whether I will get air any time soon.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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J W Warren Mount Laurel, NJ

I placed a claim within the past 30 days and I received appointment dates and times in short order. The technician was experienced, knowledgeable and able to repair my washing machine in short order. The text messages about when he would be arriving were very helpful in arranging my day's activities.

4 years ago

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edward marshall Sims, NC

Would have been a 5 except we complied the option in 2 days but we needed a fridge/ freezer. It was nearly a month to cut a check requested. We had to replace the food in another appliance. We brought a frig/ freeze within there offer. Made 4 calls with a brush off with we have 30 days. I can be understanding of that but was a major item. It really seemed to a pass off. One other point, another review on same requested, no response?????

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the funds were mailed out to the address we have on file.

Sep. 14th, 2021

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Verified Customer

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Rohit Vankamamidi Mc Kinney, TX

I had bad experience with on claims regarding my second fridge. First I had to pay the technician $65 for the call and he came in opened the fridge parts and left it like tht saying once the claim in approved they will fix it back. But the claim was denied due to pre existing issue(which it was not) and its fine. Because of the claim being denied i have a fridge parts opened and not fixed back. Second think i was assigned a case manager for the claim being denied and I had the worst ever experience with them. First they ask you to schedule a call with them using there calendar which I did bit i NEVER receive a call from them at the scheduled time and then i get an message saying they tried reaching me. I scheduled again 2-3 more times after that again I NEVER Recived a call but i get an message saying they tried reaching me which is preposterous and pure lies.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Verified Customer

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Ollie Pompano Beach, FL

The technicians that come are very polite and kind and patient. The first time I used it, it was for the microwave and I called at nine o'clock and they were here at five o'clock the same day. They are good.

4 years ago

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Verified Customer

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Arlene

It is very hard to get service in a timely manner. They do not stand behind their customers like they should. I have been waiting for a while to get service. I am not happy. I put in a claim on August 30th and I am still waiting. Some of their services are okay but some aren't. They don't over things they say they cover. It is becoming a problem. I am seriously thinking about not renewing my contract.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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Verified Customer

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Robin

It is always done right. I file a claim and they come and fix it. If it stops working later, they someone back out and don't have to pay the reasonable deductible again. My issues are always resolved.

4 years ago Edited January 10, 2024

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Verified Customer

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James Houston, TX

They've been proactive. My microwave went out and they paid for microwave. However, the microwave is connected to the oven and they didn't pay for the oven and I didn't push it. They did all right.

4 years ago

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Verified Customer

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Shelia Belmont, NC

Sometimes it can be difficult to get a hold of customer service. Most of it is done online. We had an issue with the AC unit in July and it was supposedly repaired and ten days later we had to call again because there was water leaking. It is never fixed correctly. They keep sending different companies to work on the same issue. They did fix our garbage disposal and that was very smooth.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Verified Customer

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Anonymous Clinton, MD

I would recommend them as a good warranty company based on the good service. All their contractors are very professional. This is great for me. My garbage disposal was service in two hours.

4 years ago

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Verified Customer

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Keedy Pre Humble, TX

My first experience, guy came out to fix microwave and said he was ordering a part, he never came back. Took the money and never even answered the phone for the company. The second guy did fix it and was a man of his word. Was very nice. The reason I answered poor on customer service is because they do not accommodate a person that has a voice disorder, which is means I can't speak over the phone. Told me someone has to call. Need to work on how to accommodate a person/ people with a disabilities

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 9th, 2021

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Verified Customer

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Ursuls Upper Marlboro, MD

Last week the ice maker went out and they were prompt calling me back and set up the appointment. I got the refrigerator fixed within three to four days. So far I've gotten good, promt service with them.

4 years ago

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Verified Customer

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Gregory Rocky Mount, NC

I had a problem with my ice maker in my refrigerator and it wasn't making ice so I called and they sent out technician out two days later. They were prompt and they called me back.

4 years ago

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Verified Customer

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Keith Richlands, NC

I'm very happy with it. They put my needs up high on the list. I used my warranty recently and they sent someone out within a day and a half and they fixed it. Choice Home Warranty is always taking care of everything I need.

4 years ago

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Verified Customer

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Hakeem Manassas, VA

I enjoy the service. They get quality technicians to come out and get the repair done quickly. My garage door stopped working, they called the company to have someone out within two days to fix it.

4 years ago

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Verified Customer

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Peggy East Peoria, IL

My air conditioner quit working and I called they set up a time. They came in and replaced the part in a timely fashion and my air conditioner was fixed. They did what they said they would do and took care of the issue.

4 years ago

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Verified Customer

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Denise Spann Las Vegas, NV

The company that they sent to do a job here at my home was very profitable and polite and went above and beyond to make sure l was comfortable he was awesome and he knew what he was doing

4 years ago

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Verified Customer

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Gail Compton Katy, TX

Response time to requests was uniformly 5. Service technicians have been, so far, both professional and friendly. All work has been done quickly and claims processed expeditiously.

4 years ago

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Chase Midland, TX

Choice did one thing well, it gave you the ability to do a reimbursement option. that was huge for us because the vendors and contractors ya'll use are sometimes terrible. I had to report the same plumbers over and over again, but if I had a plumbing problem ya'll would only send them. I was more frustrated by the fact I couldn't get any communication or help when I had issues, but when my warranty was about to expire, I got 5 calls a week and 2 emails a day from ya'll. Does that make sense? I wouldn't renew my contract with ya'll because no one wanted to help during my year of using your warranty.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2021

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Verified Customer

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Maria Guzman Kissimmee, FL

Whenever I needed anything to be repair, they have taken action to any of our repairs. I have been tell friend, families and it might sound funny but even people that I don't know.

4 years ago

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Verified Customer

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Maria McMasters Washington, PA

CHW was able 2 quickly take my claim & send someone out in a reasonable time frame. Although, on my fridge claim I was a bit upset that it took 1 month 2 receive a check 2 by a fridge. I had 2 go that long without 1. Other than that I'm happy with my warranty plan!!! Thanx CHW!!!

4 years ago

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Verified Customer

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Cori Cessna Buffalo, MO

Just bought our first home in February and wouldn’t you know it, the AC quits during the hottest months ever! Called Choice Warranty and they had someone out within a couple of days! Flat fee-no surprises!

4 years ago

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Verified Customer

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Dean Slidell, LA

So far I have had 3 warranty claims. CHW personnel tried to deny my first claim on the leaking pipe for the washing machine. It was in the attached garage but they initially said that it wasn't in the heated/cooled square footage. They eventually took care of it after a bit of arguing. 2nd claim should be taken care of soon for the broken stovetop. 3rd claim was for a bad clothes dryer receptacle. The technician came out, took my $65, then said he'd be back with a replacement outlet. after 3 weeks of complaining and trying to track down the technician he finally came back He said he couldn't fix the problem and would have to "rig something up." I told him to leave. I hired an electrician who fixed the problem in 2 hours. Of course, CHW will not refund the $65 that I paid to the clown who initially showed up, nor will they pay for the electrician who fixed the issue even though I couldn't use my clothes dryer for 3 weeks. This company is pathetic..

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 19th, 2021

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Verified Customer

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Ora W Ephfrom Flora, MS

They responded to my request for help with the problem where my washing machine was not spinning, I was not getting a complete wash. The person sent out, JayBees Appliance Repair was timely and handled the matter.

4 years ago

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Verified Customer

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John And Courtney Lake Zurich, IL

So far it has been a very positive experience. The value of what they cover is good. They have been very informative and helpful. The person they sent was very courteous and helpful.

4 years ago

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Verified Customer

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Cheryl Ellenwood, GA

Everything is done over the internet and it is done properly. I put a work order in and they come right out. I like using the same vendors. It is a fair prices based on the options they have.

4 years ago

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Verified Customer

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Shelly Altoona, IA

Choice is a great company. I needed something and they were able to find someone. They are on it with claims. I usually have been pretty lucky though one time the company they sent out I did not have a good working with.

4 years ago

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Verified Customer

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Alfonso South Houston, TX

My hot water heater quit working and I called Choice and they very next day they had some plumber, that was very nice and courteous and attentive, out here. I am very happy with the services. It is quick and important.

4 years ago

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Verified Customer

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Marie Westwego, LA

I bought it years ago because I needed a little help. They do a good job. Just recently I needed them because my AC went out and the thermostat needed to be replaced and they came out quickly.

4 years ago

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Verified Customer

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Anonymous Waukee, IA

Never have any trouble getting a request through. When my garbage disposal broke, they sent someone the next day and it was promptly replaced. I never have any bad experiences. I like that they are prompt providing updates.

4 years ago

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Verified Customer

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Ignacio El Paso, TX

I like it very much. I am glad I have a warranty. The claim I had, they responded immediately, like the next day everything was fixed. It was very clean, professional work. I am very satisfied.

4 years ago

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Verified Customer

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Anonymous Greenville, SC

My last call was because my AC unit was not cooling and my house was extremely hot. I placed my call and a technician was out within 24 hours. The person they sent for a plumbing issue was nice and professional but I would not use them again.

4 years ago

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Verified Customer

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Melissa Terry, MS

They have some great contractors working with them. They come immediately, within twenty four hours. I love it. The people are courteous. They wear shoes with covers on them. They are respectful and knowledgeable.

4 years ago

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Verified Customer

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Tewonia Vance, AL

The first time I used my warranty, it was on the water tank and the technician didn’t come back but the guy they sent to fix my air conditioning changed my heart towards them. He was helpful.

4 years ago

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Verified Customer

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Joseph Clermont, FL

I would recommend CHW to anybody. I needed it for my AC and though there was a two day delay, the job got done. The price is reasonable. The people I speak to when I put a claim in are very professional.

4 years ago

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Verified Customer

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Kerrie Matthews, NC

Customer service is very professional and they follow up. Usually I go through the phone to make a claim. I always receive feedback immediately. I get scheduled within a day or two. I highly recommend them.

4 years ago

Choice Home Warranty Reviews