Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Steve Klein Mankato, MN

Warranty claim was processed quickly, I guess you need to watch fine print because a lot of items in heating and AC system not covered. Thought my deductible was all I needed to pay? No, cost me almost $3,000 out of pocket for AC system.

3 years ago

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Ellen Schilling Acconcia Shallotte, NC

Have been very happy with the decision to go with Choice Home Warranty for our condo. Every time we need service it is scheduled promptly by a professional, reputable local company.

3 years ago

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Mike Valrico, FL

I've had multiple incidents. It's all been with one product, the A/C unit, and when I talked to them about a replacement they said the issue was due to preexisting things. I provided them with all the information that shows when they did the initial inspection, there was nothing shown as as preexisting. I've had two separate companies look at this that said, you know it's in fine working order and I provided them with that documentation saying there's nothing wrong with this unit. I feel like Choice Home Warranty will avoid actually replacing something at all costs, whether or not they've got the right to do that. So not real happy with that and I certainly and very hesitant to renew my home warranty with them as a result of that.

3 years ago

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Cheryl Waldorf, MD

They're very they're very good when I speak to them on the phone, but when I do online, it's not as easy. I just recently used my warranty as a matter of fact and I tried to do it online but that didn't work out for us. So I called them up and told them what the problem was and filed the claim that way and they sent someone out very quickly thereafter. I think it was like a couple of days. I had a plumbing issue and the guy they sent was a great plumber. He came and he helped me. It was just an all around good experience.

3 years ago

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Verified Customer

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Jeff Rockville, MD

They've been very responsive and even when we had to reschedule an appointment it was done pretty easily. We've used it a few times for the dishwasher, washer, dryer, refrigerator and the refrigerator item was fixed once. Washer, dryer, microwave, dishwasher had to be replaced.

3 years ago

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Kristie Floyd Charleston, SC

Not always the quickest to get a technician to respond and when using the option to choose own provider, very difficult for my clients to get the technician to understand what is needed to provide Choice Home for diagnosis. Client and technician are both often irritated with amount of requests for further or repeat information.

3 years ago

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Ted Cleveland, OH

What I do not like is that you have your reps calling and making different offers to entice me to renew my coverage. Why am I not receiving just your "best" offer and why am I continuing to receive ongoing offers via email when I have already signed up? I also do not like the fact that certain services have limitations with respect to dollar amounts, particularly with costs continuing to escalate.

3 years ago

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Verified Customer

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Lorri Breslin Washington, DC

I have been with this company for many many years, and it has been an AMAZING experience....I always have trust that when something breaks Choice Home Warranty will have it fixed....

3 years ago

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Sharad Trenton, NJ

Choice home sent technicians right away and repaired my problems. I don't have to look for right techniciens and worry if the cost of repair is reasonable or not. I had to pay only fixed cost of $65/issue.

3 years ago

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Robert Kirby Phoenix, AZ

Had a stopped up drain could not us toilets or bath and shower. Was leaving town in two days on 18 so needed it done quickly. Company they got could not do job till 23 rd. I called and was told if I change I would go back to beginning of line they had no sense of helping me out. I wound up hiring a plumber and paid for repair. So have been with choice for a long time and seems they have no sense of urgency.

3 years ago

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Anna Coventry, COV

Well, I’ve had four technicians come over to my home and I still do not have a fixed refrigerator and my first appointment was April 4 and today is May 16 and they have to still come back for fifth time, so am I happy no!!! And when I scheduled an appointment for the fifth technician to come over on Saturday the 13th they say to come on Friday the 12th when I was not home so now I have to wait till the 20th because I’m not there during the week. So I’ll let you know on May 20 and see if my refrigerator gets fixed.

3 years ago

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Gail Denton Chicago, IL

What I liked about the company at first is that it was affordable for me. And they gave prompt service. then after I was with the company a year they automatically went up on the price for services they just automatically want to give you and . didn't ask me if I wanted them. Next they cheated me out of my reimbursement for work done on my house even when I called and asked was there a deadline because they couldn't get anyone for me. Lastly they didn't inform me that they were going up on the deductible until I called in for service. Just poor service when it comes to notifying customers of changes in cost for service.

3 years ago

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Verified Customer

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Frank Pirillo Stuart, FL

I’ve had nothing but positive experiences with Choice. The repair people that were sent were professional and courteous. I can attest to the fact that I’ve save lots of money with Choice.

3 years ago

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Verified Customer

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Tier1 Houston, TX

I’ve been a customer of Choice Warranty for two years and so has our son’s family. In my opinion here are the “good & bad” points: Good- they respond very quickly and I’ve found the service companies they contract with to be very polite and competent. If it’s a small claim they approve it in 2-3 days. Bad- If they can’t repair an item, they take weeks to approve the claim, then low ball the replacement cost and will only give you a gift card at Lowe’s compared to my previous company that sent me a check. We recently had an AC coil become defective and in 3 hours ( compared to 2 weeks for our son’s washing machine) they denied the claim .saying that air quality had caused it develop a leak. That’s why I bought a home warranty.,

3 years ago

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Verified Customer

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Iris Winter Haven, FL

Everything is good with them. The response time is good. The people they send over are good. They're courteous, they get the job done. My air conditioner system went out, I called them and they responded rapidly, and the same day the people that they said that were coming over, they called and made an appointment they came out the next day.

3 years ago

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Verified Customer

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Andrew Conroe, TX

When we first move into our house, we were having problems with the air conditioner. Choice Home Warranty came out here and basically explained to us that it wasn't covered, even though it probably should have been, and we ended up having to pay, I don't know, between $500 or $800 to have it fixed out of pocket. I think they should be more transparent in what's covered and what isn't covered.

3 years ago

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Verified Customer

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Johnny Fayetteville, GA

I had a problem with my sink and my dishwasher and he came in and replaced the valves in it and so it's working fine now. I've only used it one time and they were very responsive.

3 years ago

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Verified Customer

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Satya East Setauket, NY

I'm completely satisfied with the service and with the response. I've been using it for last two years. They're quite responsive. If you send them a message, they respond in a very timely manner.

3 years ago

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Verified Customer

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Israel Tulare, CA

My air conditioner was not cooling. So I went online and did a claim and then I got an e-mail the next day that someone would be out in the couple days from that time or something. So it was a quick response.

3 years ago

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Verified Customer

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Anonymous Hobe Sound, FL

They do what they're supposed to do. I've used it several times and I get an immediate response. As far as plumbing or whatever I needed it for, the service techs show up on time. Problem is always resolved.

3 years ago

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Verified Customer

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Shozo

I've had many claims, more than I would have ever expected. I called to have them take a look at my double oven and the technician came out and the parts were on back orders. It just feels like it's gone on for months. They changed out the parts and it worked. They left and then I cooked it for an hour and it failed again. And so that company didn't come back. So then it took another two weeks or more to get a a person back and and they've deemed it unfixable.

3 years ago

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Verified Customer

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William Fort Mill, SC

The motor blower on my air conditioning wasn't working. Came out, determined it was broken and then replaced it. They replaced it with the wrong motor so when I finally began to use it I found out it was the wrong one. I had to call them back and pay another fee and have them put the right motor on it. The customer support is good.

3 years ago

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Verified Customer

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Richard Murfreesboro, TN

They are very friendly, very cooperative. My microwave went out and the repairman came and said it wasn't repairable. So the next day I got a new one. They've always taken care of me in the same day, every time.

3 years ago

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Verified Customer

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Judy Elkmont, AL

They found a repair person, the person came out, found the problems, they approved the repair and now we're just waiting for the parts to come in. Customer service is very helpful, very polite, very professional.

3 years ago

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Jacqueline Indianapolis, IN

They've always been able to get someone here. Sometimes it takes a little longer than I would want, but they've always found somebody and except for 1 experience, it's been very satisfactory. What they've done and the people they have sent have been marvelous.

3 years ago

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Verified Customer

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Pamela Chesapeake, VA

Every time I've called them and submitted a request, I was almost immediately contacted by someone that came out and took care of it. I think the price could be a little bit less for the overall package.

3 years ago

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Maclyn And Carol Colleyville, TX

The last time I used them was for a hot water dispenser and they came out and checked what needed to be replaced and it was turned down. They said it's not covered, but if it wasn't covered I think they should not even send anybody out to struggle on the phone with it, save me 65 bucks. Physical service has kind of been all over the board, mostly good.

3 years ago

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Verified Customer

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Samuel And Jill Odessa, TX

They cover everything. I've had to use it my warranty three times this month. Three of my major appliances went out. One was fixed, the other one was denied because they said it was unusual usage of the appliance because we had an electrical outage and the dishwasher didn't come back on and I'm still waiting right now for my washer to be determined what they're going to give me a settlement or not.

3 years ago

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Verified Customer

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Anonymous San Antonio, TX

A few months ago, I was having problems with my air conditioner. The compressor was making a tremendous amount of noise. Choice had a guy out here but he said Choice won't fix that because it's just making noise. I live in a small neighborhood with 105 houses, retirement place for over 55, so the houses are pretty close together and I said this thing is making all this noise and it bothers my neighbor at night but Choice won't fix it, not for just making noise, so I was very disappointed in that.

3 years ago

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Verified Customer

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Kevin & Sharon Fallbrook, CA

I had to use my warranty last month because my dishwasher broke. Within like a day or two they were contacting me and setting up a schedule for them to repair my dishwasher. They were a better fit for us for home warranty.

3 years ago

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Anonymous Severn, MD

They've been professional and have responded very quickly. My heat went out and and the very next day someone was here. They had to order a part, which took a couple of days, they still responded very quickly and ensured that I that my heater was fixed correctly. They've been very responsive when I've had to make a claim.

3 years ago

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Verified Customer

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John Coatesville, PA

I've had two claims. I'm still dealing with one right now, but the first one was pretty easy and people were helpful. There was no language barrier. Everything was pretty clear and concise.

3 years ago

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Verified Customer

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Smita Tarpon Springs, FL

Overall they are very successful. They have kept increasing the price even though they promised me that I am grandfathering the same price for life but they increase my price. That is disappointing.

3 years ago

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Verified Customer

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James Las Vegas, NV

I don't think it's great, but it's okay. Customer support is fine. We had to leave out house when the AC went out and they couldn't get anyone to us sooner. It was sweltering. But that wasn't really their fault.

3 years ago

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Jacqueline Decatur, GA

The only thing I don't like about Choice is when when you need something replaced in your home, you have to wait 30 days in order to receive a reimbursement check to get get your product. Once I call, I don't have any problems with speaking with someone, they get me back to the right person that I need to talk to to get my claim out.

3 years ago

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Verified Customer

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Marlin / Carolyn North Las Vegas, NV

The customer support has been excellent. We've had excellent service and with the people that they supplied us with as far as you know with our our warranty and it's been excellent.

3 years ago

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Verified Customer

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Ritu Cumming, GA

The services are good. I have had my dishwasher repaired once and it has worked ever since. One time I logged that wrong request and then they really charged me twice. If a customer is doing something wrong because of the system and the way it is designed to submit a cliam, the penalty should not come to the customer.

3 years ago

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Verified Customer

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Alec Orlando, FL

I thought their prices were fair and their coverage was good. I've always been able to get help by calling. I just had to use it for my kitchen sink. It was mostly a positive experience, but I did have to pay out of pocket to get the faucet that we needed. But the sink wa repaired, and I'm happy about that.

3 years ago

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Verified Customer

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LINDA JIRDON Alton, IL

There's nothing to dislike about the company. The service was great. They sent a technician out within a few days. The technician was even great. Having them as my home warranty was the best choice.

3 years ago Edited January 10, 2024

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John Ocala, FL

The company that did the work for me were quick about it. They came in and found the problem, and it only took another 2 days to get the part in and it was all finished. Fastest I've seen companies do it.

3 years ago

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Anonymous Las Vegas, NV

They have always sent reputable technicians out to the house for my responses. This is the first time in about 5 claims that I've ever had difficulty. One of the technicians misinterpreted why my appliance went out and were denying it, so the company is talking to them to square it off.

3 years ago

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Verified Customer

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P. Inverness, FL

I had a toilet that wasn't flushing properly. So Choice sent a plumber over to take care of the problem, and he did. He did an excellent job in taking care of it. Very professional.

3 years ago

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Mary Kay Duluth, GA

It was just a matter of a phone call and within just a short period of time I had a contractor call me and we set up an appointment and they fixed whatever it was I needed fixed.

3 years ago

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Anonymous Mason, OH

It's easy to file a claim. It's all digital and all communication, appointment and schedule are also online and shared over e-mail and text. The actual service providers are also pretty proactive and good in communication.

3 years ago

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Anonymous Joshua Tree, CA

It took them 4 days to get somebody here and we had a plumbing problem so we had to turn the water off. We couldn't take a shower, couldn't flush the toilet. Choice advertises 80% of our claims are responded to within 24 hours. Well, with me it took 4 days to fix the leak. The guy sat here for 2 hours, probably on the clock, waiting for Choice to okay. The quality of workmanship was first class and it got done and Choice paid the bill. So you got to be happy with that, I just wish it could have gotten done 2 days sooner.

3 years ago

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Nelson Indianapolis, IN

I didn't actually talk to anybody directly, but their online process was super easy and I had an appointment confirmation within an hour even though I did it at 9:00 o'clock at night.

3 years ago

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Debbie Las Vegas, NV

We had 2 experiences that weren't so great, but the rest have been very good. One was when we called them to come to fix the washer which was recently 2 years old, all the guy did was look at it, say it wasn't covered and he left. That left a bad taste in my mouth, I thought that was awful. He didn't even check it out or anything. A few weeks ago our dishwasher got fixed and the person did a great job, that would be a good experience.

3 years ago

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Domenick And Mary Beth Newtown, CT

We had to fix the garage door and we called, they didn't call us back but they did make an appointment right away. The guy came out and then we needed it sooner so they were able to change it to sooner. The guy was great. He did everything he was supposed to do. He was very efficient and we had a good experience.

3 years ago

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Verified Customer

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Anonymous Cookeville, TN

I wouldn't go to nobody else. I would choose them again if I had to do it again because they listened to the customers. They got done what was needed done in an appropriate time.

3 years ago

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Sandra Click

It was easy to submit a request for plumbing service. The individual who responded was very efficient and resolved the problem. I was surprised the fee had risen from $75 to $100.

3 years ago Edited August 8, 2024

Choice Home Warranty Reviews