Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Saad Houston, TX

Whenever I need something I call the customer service. They are very quick and they answer my questions that I need and then when I put a service request everything was so quick.

5 years ago

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Verified Customer

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Rosalind Missouri City, TX

Overall, they have good customer service. However, I requested that my air conditioner be replaced and I did not get a confirmation on that, I just got a denial which I was not very pleased about. I ended up having to spend fifteen thousand dollars on an air conditioning system.

5 years ago

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Verified Customer

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Shawanda Decatur, GA

I had a claim that never got done for my ice maker. So it’s like I paid the fee for nothing. Now the fridge and freezer have completely stopped working and they scheduled someone 5 days out. I’ve lost hundreds of dollars in food and after the person finally comes and I have to pay another fee, I have to wait for an answer and a repair again! Meanwhile, I have spend extra money on feeding my household with takeout.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 17th, 2021

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Verified Customer

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Kimberly Hawkins

Choice home warranty has been a great company within the years I have use them. I put in a claim and within an hour or two I get a service person response with a time and date for repair.

5 years ago Edited August 2, 2024

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Verified Customer

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Sharon Las Vegas, NV

I made a phone call to Choice and they responded relatively quickly. The companies that they have working for them are quality people. They know what they're doing and they show up on time. I've never had a problem.

5 years ago

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Verified Customer

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Anonymous Omaha, NE

The one time I used to I had quick results and the customer service people were thorough and nice and you know the helped out and called and let me know when someone would be coming--it was just good service.

5 years ago

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Verified Customer

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Anonymous Charlotte, NC

We had plumbing issue well that the water backing up into the sink the response was very prompt we were able to get a plumber in within a day or two of the request and the problem was solved on that call.

5 years ago

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Verified Customer

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Anita Hereford, AZ

I’ve had really good results from them all the people that have worked for them and everything has been completed in a timely manner and the people are very friendly and have done what I needed.

5 years ago

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Verified Customer

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Patrice Saint Louis, MO

Anytime I've called, they were able to get someone out of my house in two days which I hear some people say it takes up to weeks but I had them respond within two days and I was happy about it.

5 years ago

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Verified Customer

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Anonymous Boise, ID

I like that I can make a claim online even after hours and they let me know what is going on. They always know what they are doing and fix the problems. They always send out good people.

5 years ago

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Verified Customer

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Jerry Shreveport, LA

Everything has been satisfactory. The service is always good quality and prompt. My heating unit went out with a big storm and they got a representative here the next day to fix it.

5 years ago

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Verified Customer

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John Daytona Beach, FL

For the most part they answer the phones right away and get someone to help right away but I have had both good and bad experiences. When we used it for the garage door, the gentleman was very professional and everything was fine.

5 years ago

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Verified Customer

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Kanchanreddy Alpharetta, GA

Support works diligently and efficiently. The person who fixed the issue was very prompt and careful. He double checked that he took care of all the things. I would recommend going with them.

5 years ago

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Verified Customer

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Shailendra Germantown, MD

We called them because my sink was leaking and the person that came fixed some problem but that wasn't the problem. The next day when I turned on my garbage disposal, my sink was leaking very badly, because he didn't check the right thing. Then, they charged us twice for this same problem when he came to fix it the next day. I'm very unhappy, and I feel cheated because I got charged twice for the same problem that he didn't fix the first time.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Verified Customer

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Lloyd Roanoke Rapids, NC

The person who comes out is definitely a professional. He took his time and answered all the questions and was very patient and knowledgeable. Things have been done in a timely fashion.

5 years ago

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Verified Customer

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Sandra Zachary, LA

For what I paid for it has been really good. I’ve had a good experience with them. Only one time did someone not show up that they said would. Normally they are very prompt and knowledgeable.

5 years ago

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Verified Customer

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Kathy Kernersville, NC

Choice Home Warranty has good value, good price, and quick service. They are very courteous and usually very responsive. My refrigerator was not cooling so I had to call in a service for that and they responded very well. The technician was professional, did a good job, and was able to resolve my issue.

5 years ago

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Verified Customer

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Robert And Robbie Greenwood, IN

It was easy to get support. My garage door opener wouldn't work and they got a technician here within two days so that was good. I like the ninety day guarantee on work quality.

5 years ago

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Verified Customer

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Donna Bridgeton, MO

The service is great. My furnace wasn't working, so I called Choice. They handled it quite well, and sent somebody out the next day. He was pleasant and he fixed the problem.

5 years ago

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Verified Customer

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Joan Haymarket, VA

They have always answered my calls and come to take care of my problems efficiently. My dryer was broken and I called someone. They came in, ordered the part, came back and changed it, and it's now working.

5 years ago

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Verified Customer

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Elaine West Palm Beach, FL

My experience with Choice Home Warranty is sometimes very negative, sometimes very positive. I had somebody out to fix my refrigerator once and he was so wonderful. I told him I wanted him again for my dryer and he was wonderful. Everybody else in between has not been good. They keep fixing my toilet putting plastic parts in, then in a few months they go out agian, then I have to pay another 60 dollars service fee to have more of the same parts that break and when I could have paid for my own toilet and it would have been less expensive. Their customer service is always pleasant, however, I've had some very bad experiences--not with the customer service--but with with getting competent people out here. For example, I needed to use it today. I called them at 7:30 in the morning. They said that there would be no problem sending a plumber out today and that I would receive a call. I received an automated call telling me that they're going to come March 11, when I do not have a toilet to use. So I called up customer service and I said that isn't acceptable. He said, "well that's who picked it up and if nobody else picked it up before him then that's all that's available." Well, I don't use the warranty company to book something a week in advance when I need help right away or within the next day or two--which they are supposed to provide. However, they did not. Why did they book a week out when I said that it's an emergency and I need service? So what good is a warranty company if they're not going to get somebody out here when I need them. I pay a lot of money and I could get handy man to do this and probably cover the 60 dollars fee that I pay them anyway, so why am I paying for this warranty service? I am going to seriously think of canceling. I've been with them for years and there always seems to be a problem. When there was a problem with with my air conditioner, the man didn't know how to fix it, so I called twice but that was the only company they would give me. They said I paid once and that he has to come out again--well, he didn't know what was the matter with it so why why would I want him again?--so I would have to pay them 60 dollars again to come to send somebody else out. This is not acceptable.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Verified Customer

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Elizabeth Katy, TX

I have used my warranty many times and I've always been satisfied. They answer phones and send contractors out in a timely manner. They do good work, and I've never had a problem with them.

5 years ago

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Verified Customer

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Kenneth Meridian, ID

I just used it this last week, the garbage disposal went out, I called, and the guy came the next day. Choice Home Warranty solves my problems, has the fastest response, and sends out good people.

5 years ago

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Verified Customer

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Keshia Jackson, MS

It's easy to file a claim. I had to use my warranty for my electrical plug and they quickly scheduled the appointment and the service representative that came out was very knowledgeable and very professional. I chose them for the price.

5 years ago

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Verified Customer

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Katherine Durham, NC

Good service that offers additional service for a reasonable price. The customer service representatives are very friendly and knowledgeable. The technician sent to my house was good.

5 years ago

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Verified Customer

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Pamela Memphis, TN

Choice is a good company. I think we should be able to choose our vendors from a list rather than just get whoever picks up the job because I did have someone come out who was ineffective. Everything worked out in the end I was happy.

5 years ago

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Verified Customer

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Gary Krum, TX

The two times I’ve reported a problem, they took care of it fast. The monthly price is lower than other companies and the contract is better. They’re a good company. They are very organized. That is why I stay with them.

5 years ago

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Verified Customer

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Dorothy Saint Louis, MO

It was referred to me and I would refer it to my clients. I am a real estate agent. It is better than previous companies I’ve dealt with. Punctuality is the key. They responded immediately to the issue.

5 years ago

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Verified Customer

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Anonymous Raleigh, NC

They’re really quick. I haven’t had any issues making a claim. The last time I sent a service request for my garbage disposal, I lucked out because the technician came two hours later. I am glad I renewed my warranty.

5 years ago

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Verified Customer

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Michele / John

I haven't interacted with customer support, so I can't comment on that. However, when I recently had a water leak, the technician was knowledgeable and helpful. My only concern was the wait time to get the issue resolved, as it was urgent. Overall, a decent experience but could improve on response times.

5 years ago Edited January 10, 2024

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Verified Customer

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Jay Lewisville, TX

I did a comparison between different companies on price of call and contract price and Choice gave a good discounted price. I like that I am able to call and get a person right away.

5 years ago

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Verified Customer

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Robert Bullhead City, AZ

I’ve recommended it to all my neighbors. It’s a great company. The price is right and the coverage is outstanding. The response time is quick and now I can open my garage door with no problems.

5 years ago

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Verified Customer

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David & Carla Lithia, FL

Support is always very courteous and they are usually quick to respond. The only thing I don’t like is the limit coverage. I’ve had several calls where things were not covered and it was frustrating. I’ve had good contractors when I do get service.

5 years ago

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Verified Customer

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Mary Westland, MI

I found them to be efficient and do what they said they were going to do. Didn’t like the warranty I had previously but I find Choice to take care of the claims in less time.

5 years ago

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Verified Customer

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Norma Highwood, IL

I had a home warranty program before that I was not happy with the way they settled their claims. Choice had a better price. I don’t like that I get referred to companies who are way far away when there are companies much closed but I was happy with my last service call.

5 years ago

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Verified Customer

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Cynthia Fountain Inn, SC

One of the times I used it was terrible, the other was great. The first time it was the water heater and their service representative fraudulently told me I needed to have my hot water tank replaced and a whole bunch of things had to be done and quoted me fifteen hundred dollars and when I looked at it, the pipe and merely burst and it was a two hundred dollar repair. None of it was covered and I had to pay out of pocket. The second experience was much more pleasant. The technician came out for the air conditioner and he was extremely professional and very thorough. All was well.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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Terry Long Beach, MS

The price is affordable and the service has been excellent. My refrigerator went out and it was fixed immediately. Our plumbing problem was also fixed within 24 hours. I never have a problem when I call in.

5 years ago

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Verified Customer

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Chris Burlington, NC

There is not a lot of interaction because most of it is done online. I’ve used it a couple of times for my heating system and the second time it worked out really well. It can depend on who they send out. They have a lot of choices so that’s good.

5 years ago

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Verified Customer

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Hariprasad Marietta, GA

I used my warranty a few times last month and I had a great experience. I am happy. They are punctual. The only time I’ve had to register a complaint was when I needed an additional plumber. It is too bad every time I put in a request I have to pay the service fee.

5 years ago

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Verified Customer

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Doris Columbus, OH

They were prompt responding to my needs and they did what they said they were going to do. They have a good price but the one I had before had a better price. Otherwise they do a good job.

5 years ago

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Verified Customer

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Denise Benton Harbor, MI

Sometimes it takes too long but I’ve only had one bad experience with them when it took them three weeks to finally tell me that they didn’t replace something. When I used them for the heating it was really great. Everything else other than that one thing has been great.

5 years ago

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Verified Customer

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Monte Tupelo, MS

I'm still waiting back for a call back from customer service and I haven't received one in about two weeks. I used it for the refrigerator ice machine and they called Samsung and they fixed it but I'm still waiting for a call to fix my door and I have not received one from choice.

5 years ago

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Verified Customer

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Vivian/Clarence Las Vegas, NV

The guy who installed my garbage disposal installed it wrong so I had the guy from choice home warranty come and he reinstalled it. He was very efficient and went beyond what he really had to do.

5 years ago

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Verified Customer

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Robert Tucson, AZ

Customer support is always available when you need them. I called them about the heating element and within twenty four hours, they got back to me with a company that came out the next day.

5 years ago

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Verified Customer

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Daniel And Tameria South Bend, IN

The price is reasonable. They are the top rated in my area. From my dealings with them, they hold true to their warranty. About two weeks ago, my ice maker went out and they immediately got someone to replace it.

5 years ago

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Verified Customer

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Connie

Choice Warranty has been the best Warranty I've used, Once you submit a claim usually same day or next day a contractor contacts to make an appointment and they keep you informed if appt. time has changed.

5 years ago Edited January 10, 2024

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Verified Customer

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Christina Navarro Mesa, AZ

I have always been satisfied whenever I have an issue with one of my appliances I call Choice Home Warranty and they will send out a company that be at my door the next day.

5 years ago

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Verified Customer

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John Cafiero Venice, FL

I had a call in for stove burner repair. While repairman was here, he noticed that the digital display on my fridge was not functioning correctly. He said he needed a part and that I should let Choice know about the problem. Even though it was the same repairman, I was charged an additional $45. fee. No extra trip. All completed in second visit.

5 years ago

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Verified Customer

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Jennifer

When I put in an inquiry to get something fixed, they had someone call me immediately. The person I talked to was extremely helpful and guided me through the quick process. I trust them with things I have problems with.

5 years ago

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Verified Customer

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Mark

They're a pretty good company, although there have been several times where I've called and the appliance I need fixed isn't covered under the warranty. Two weeks ago, my disposal broke and they sent out a plumber to fix my disposal and it worked out well.

5 years ago

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