Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Anonymous Winston-Salem, NC

Every time we've called, we've had no problems getting service, we've had no problem getting anybody on the phone. It's always been a positive experience.

1 year ago

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Dusty And Angi Indianapolis, IN

Initially the first time or two I used the warranty in that first year went really well. However, when I decided to sign up for a 5 year plan and got locked in, things went downhill. It's almost like they reeled me in so therefore they didn't have to wine and dine me anymore and they limited how much I could use it. They would take 2-3 weeks to have someone get to my residence to fix the item, and if I wanted to do that on my own, they probably paid 20% of the cost versus 100%. So it's just been disappointing.

1 year ago

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Anonymous Montgomery, TX

We've only been with them for the last year and so far it's been very positive. We just finished one claim with a dishwasher, it got fixed on the spot with the technician.

1 year ago

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Yolanda Florissant, MO

I haven't had a problem. My claims have been processed timely and I've been getting the appointments that I want, to coordinate with my work schedule.

1 year ago

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Robert Pell City, AL

We called to report a problem with our stove top, and on the 29th of January someone came and they knew what the problem was. They said they would order the part and come back. Well, now it is March 7th and we're still waiting on someone to return. They said they had to cancel that time because the part that they had received was broken, and so I've called them back about 6 times and they keep saying they don't have the part. So finally I called Choice warranty last Friday and I told them what the problem was and they said they would get back with me within that day, but I still haven't heard back from them.

1 year ago

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Cesar Alvin, TX

I hope I don't have any problems in the future, everything's going great. I don't have no issues with anybody. Everything was done the way it should be.

1 year ago

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Verified Customer

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Louis Desoto, TX

Choice Home warranty did not have a service rep in my area, so although I lived in DeSoto which is Southern Dallas County, the only repair person they had available was in far Northern Dallas County and he said he could only work Monday through Friday, he could only work until 4:00 PM, so he didn't do me any good. They understood that there was a problem with the with the tech coming to my house so they gave me what they perceived to be a fair value for me having to call a plumber to come out to my house and it wasn't what I paid the plumber. Not only did they give me an unfair price, then they took a percentage of that off saying, "Well, this is our fee for even doing that".

1 year ago

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Charles Beaver Stewartstown, PA

Submitted a claim, posted my invoice on 20 February 2023, was told my reimbursement would be here by 20 March, called yesterday, 18 May 2023, and was told my check would be here in a week... now my monthly bill is being increased as well as the service call from $65.00 to $85.00, the customer service remediation lady was a blessing, but the regular customer service people just keep repeating some corporate answer no matter what your issue is and when i asked for the $65.00 service fee be waived for the extra 2 months i am waiting for my check i was told, " oh no, Mr. Beaver, we can't do that...why not???

1 year ago Edited January 10, 2024

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Samuel

Good professionalism and polite. Takes too long to speak to someone. The first person is not the person to speak with. They may answer quicker, but it's not the rep that writes up the ticket. Very confusing at times.

1 year ago Edited January 10, 2024

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Verified Customer

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Richard

I've faced ongoing issues with my air conditioning claims. Despite my unit being old and needing replacement, the insurance repeatedly denied my claims over vague contract details. It's been weeks without a resolution, and I feel frustrated and unheard in this process.

1 year ago Edited January 10, 2024

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Sardar Fredericksburg, VA

It depends on the service providers Choice sends. Sometimes they're very good, sometimes they aren't. Customer service provides the service on time, but it depends on the technicians sent.

1 year ago

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Bonnie North Las Vegas, NV

They always answer the phone and promptly get me to the department I need and get me my repairman pretty rapidly. I've had a couple repairmen that didn't seem to know what they were doing.

1 year ago

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Chad Gilbert, AZ

I got a leak from my upstairs bathroom and they came out, diagnosed it and fixed it. Sometimes the initial touch point could go over a day or so, but for the most part it's pretty good.

1 year ago

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Will Louisville, KY

This is my first use of the warranty. The technician was sent out, checked our ice maker on the 11th of last month. They said we needed a new ice maker. They have yet to return with the new ice maker. I've tried to call them several times. It's very hard to talk to anyone. We're still waiting.

1 year ago

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Monica Pompano Beach, FL

My air conditioning broke and they helped me through it and they got me a really great deal to get a new equipment. It's a little bit expensive, but it's worth it.

1 year ago

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Verified Customer

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John Valdosta, GA

14days no a/c in July’2023. Choice says can’t find a tech to service our a/c. I politely called each day. No sense of urgency on their part. We’re both disabled in our 70’s. Wife on oxygen in hospital bed. I bought a room portable a/c to keep wife comfortable. They said even looking for Techs outside our area. I asked if they explained to their contractors we were disabled & wife in hospital bed? No response, just repeated same story for 14days that they were still trying. Finally gave up hired someone myself they came out same day fixed problem in less than 20min. They said unacceptable to leave anyone out of a/c in 95deg heat. I cancelled the Choice service. I can’t believe any of their a/c techs would actually purposely not have taken their call for our a/c for 14days.

1 year ago Edited January 10, 2024

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Hildegard Lexington, SC

They were there when I needed. I had them out for my water heater and a toilet leaking. He came and everything worked out real fine. He was professional and courteous.

1 year ago

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Verified Customer

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Andrew & Cristina Humble, TX

We had trouble with our dryer not drying, not heating up and we called and in a very short time there was a technician there and fixed it very well. It's a good experience.

1 year ago

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Verified Customer

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Octavia Glen Burnie, MD

I called in and Choice had the person of the service company call me. Within 30 minutes of me calling in and putting in the claim, they scheduled it immediately.

1 year ago

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Gregory Phoenix, AZ

Just recently we had an electrical issue in our home and when we started the service order, it was about 15 hours before we heard anything. We got an e-mail saying that the order had been placed, but there was no number attached to it, and then it was almost a day before we got a name or a number who was going to do it, but they weren't coming out for a couple more days so it was very frustrating.

1 year ago

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Mary Champlin, MN

Over the past length of our contract, which is 3 years, I've been trying to get our furnace fixed and I can't seem to get it fixed. They send people out They look at it, they leave. It's an annual thing. I had an independent company out and they said the board in the furnace is bad, but Choice does not believe that and won't pay to get the board replaced.

1 year ago

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Verified Customer

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Sally Haskin Indianapolis, IN

Just this past Christmas Eve we woke up with no heat. We called and we were told that we would have to have have a callback from a service person. We never got it. We waited and waited and waited, did not receive one. We had to go all Christmas, and the day after, all the way up until Tuesday with no response. Finally we received a response and we were told that we could get our own person to do it, which we did.

1 year ago

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Verified Customer

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Lydia Las Vegas, NV

There was leaking from the ice maker in our refrigerator and Choice Warranty sent out a tech to remediate the item. For a lot of their appliances Choice uses technicians for the diagnosis and repair as 3rd party, they're not very good, they take the longest. It took them a whole week to get out here and fix the refrigerator.

1 year ago

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Jill Scottsdale, AZ

They need more contractors or companies and more follow up because it's all done online and it just goes into the abyss. I had AC out and it was probably 110 in Arizona and it was days before they could get somebody out here, and they just didn't care.

1 year ago

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Verified Customer

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Cynthia Lawrenceville, GA

I had a hot water heater that needed to be replaced. The company they contracted with, I wasn't very happy with their office staff, because the girl was quite rude. Choice was very swift with answering their phone calls and getting back to me with the information.

1 year ago

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Anonymous Warner Robins, GA

Efficient and very courteous. I had a plumbing problem with my kitchen and the gentleman they sent was very helpful and even gave me some pointers and fixed it.

1 year ago

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Verified Customer

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Anonymous Fayetteville, NC

They keep you informed of what's going on. They don't leave you hanging. I'm very satisfied and I'm intent to renew my contract when the time it comes.

1 year ago

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Betty Sikeston, MO

Some of the contractors that they sent me were not satisfactory contractors. Some of them were very rude. Also they need to find more contractors in my area that are better and closer to me, so it wouldn't take so long to get someone to help me.

1 year ago

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Verified Customer

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Juan Glendale Heights, IL

They have a really great service. I've used it a few times already so I just used it on my dryer, I used it on my dishewasher and I used with my heater too.

1 year ago

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Verified Customer

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Sharon Bakersfield, CA

We had an electrical problem. They sent an electrician out that we dearly love and he took care of the problem and we had no problems whatsoever getting it done.

1 year ago

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Verified Customer

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Irene Sebastian, FL

I didn't have any heat and they set up the appointment on Christmas eve and the guys came and they were great and they did everything that they needed to do.

1 year ago

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Verified Customer

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Karen Carrollton, KY

I can never get them to do anything, can never even get them to answer the phone. My air conditioning didn't work last summer and I put in the claim and waited about a month and finally had to hir somebody myself because Choice said they couldn't find anybody. Choice is great if you're in a big town, if you're in a small town, don't bother.

1 year ago

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Anonymous Louisville, KY

Fast response to the issue I had in my house. It was fixed the next day. The online claim was easy and the company that came out was very professional and on time

1 year ago

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Verified Customer

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Ramel Jones Fayetteville, NC

Fast response and great work . Technician called before arrival and explained the process. He arrived and was able to resolve the issue and we're super grateful

1 year ago

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Verified Customer

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Joe Gordon Rock Hill, SC

When I had a problem with my heating system, I called, and someone was here the next day, and my heating system was fixed, and it only cost me $75.00. Very Happy.

1 year ago

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Verified Customer

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Carol Shultis Spartanburg, SC

The price is reasonable but there are limited service providers in my area so we had to wait several days to be approved to find our own provider - then it took a few more days to get the service approved.

1 year ago

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Crystal Burk Kennedale, TX

For most of our claims, CHW has been quick and accommodating to work with. I'm just not sure in any of the claims where they intend to reimburse me money that I've actually received any of the money yet.

1 year ago

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Luana Brown Salt Lake City, UT

It was a long wait to get my dryer looked at. Submitted claim on Jan 25 got an appt set up on Feb 9th. But the technician was great, knew what the problem was and got it fixed quickly.

1 year ago Edited January 10, 2024

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Shelly Dahlhauser Woodstock, GA

My last claim was never completely resolved. I contacted Choice and was told to contact the tech that came out to come fix it. I did that- a total of 7 times- with no response and no correction. My heat still does not work correctly and needs to be fixed. I also had a water heater that was never repaired and I had to replace at my own expense even though it was covered. There are consistently long wait times for repairs.

1 year ago Edited February 7, 2024

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Michael Ferretti Winnsboro, SC

It would be nice to know if my issue with my appliance is covered before they send a tech. For example when the tech came out for my clothes washer issue he said all that was needed was to unplug the unit let it sit for 15 seconds to reset, and plug it back in. That cost me $65!!

1 year ago

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Deb P Frankfort, IL

Coverage is not very good, they said my dishwasher had to be replaced and offered $325. A new one of equal options is $800-1000. Also a service repairman found an additional issue with my oven, which he said he would send to company in order to get permission to repair a burner, that was over 1 month ago....to date no response in spite of the fact that I emailed them about it once already. Poor follow through.

1 year ago

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Mike Marino Fleming Island, FL

I am still waiting on an update to the repair of my refrigerator since I called it in on 10/30. One repair part has come in but not the second one and no one has given me a status even though I requested one through and email request last week.

1 year ago

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June bell Sherman, TX

When I had to have my furnace worked on the heating company talked me into buying a new furnace and air conditioner since mine were so old I thought the home warranty would cover it if they couldn't fix the original all they paid was $2500 which didn't even come near what it cost. I'm very disappointed. Th

1 year ago

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Ronald Seminole, FL

I had to use my warranty on a washer and it was repaired to my satisfaction. And they're going to replace my dryer. I'm very happy with their response and professionalism.

1 year ago

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Jennifer

They're terrible. I needed to use my warranty to fix my ice maker and they sent two separate people out who never fixed the ice maker properly and then they charged me another seventy five dollar fee because their person just never came back with the right part to fix it. So they made me pay twice. That's just one of my horrible experiences with them. They're a horrible company that bullies you. The salespeople bully you, they blow up your phone. They don't want to fix anything. They try to send you horrible service people so you won't get anything fixed properly. I would never ever, ever use them again. Ever. They should be sued, another class action lawsuit.

1 year ago

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Rod And Kim

I’m a Realtor in Indianapolis. I have ordered hundreds of Home Warranties for my clients. Most, if not all, were Choice. A home warranty is provided for peace of mind. I ordered a home warranty for my personal home. I had no need for it the first 12 months. I reordered for a second 12 months. Again, for peace of mind. A few months after RE-ordering another Choice Ultimate warranty my AC wasn’t cooling. I submitted the claim. Choice told me they did not have a contractor and to find one on my own and they would reimburse me through their reimbursement program. I did and Choice denied my claim. A few weeks before my sump pump went out. I filed the clsim throufh choice, they scheduled a contractor 1 week out. I couldn’t wait that long so I replaced it myself. I will never refer another Choice Warranty again. I had a few clients complain about choice. I guess I had to experience it for myself.

1 year ago Edited January 10, 2024

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Fred And Sherrie O'fallon, MO

My microwave stopped working and so I contacted the home warranty and they sent out a young man to repair it. No questions asked, there was a $65 fee that you had to pay and the young man was very pleasant.

1 year ago

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Rhonda Covington, LA

They are really quick with the scheduling. I have to use it occasionally, I just schedule it online and they contact me when they come. It is a really great value for what the cost is monthly.

1 year ago

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Kevin Saint Paul, MN

I had a washer go out and I had decent service from the technician that came out, but it couldn't be repaired. That was about a month ago now and I still haven't been paid for it, but they only gave me 500 and some dollars towards the new washer. A new washer costs $800. The claim rep that actually handled the payout gave horrible representation and I got screwed over on the deal.

1 year ago

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Anonymous Hartville, MO

Choice warranty's system does not work. Earlier this year my dishwasher went out. They didn't have a tech anywhere in my area. It was five months later before a tech finally came out and they decided to just replace the dishwasher. Their idea of replacing the dishwasher was a check for $243, which they admitted was not even close to enough money to replace the dishwasher, let alone have it installed and the old one hauled off. And they refused to do what they said they were going to do. I hear the same thing over and over and over, no matter how many times I call, no matter how many people I talk to. It is not even remotely helpful. It's always "I'm sorry you're experiencing this. We'll see if we can fix it." Weeks later you call, same answer.

1 year ago

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