Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Demi

Good company that is pretty good and customer service is pleasant and helpful. We had to use it for our water heater and they sent out a very good company and they fixed the problem that was going on with our water.

6 years ago Edited January 10, 2024

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Verified Customer

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Debbie carter

From start to finish so efficient! From the time you turn in claim the communication is so smothe. They stay in touch. People confirm their appointments. They are on time! And they truly cover items!!

6 years ago

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Yolanda Baird Peyton, CO

This time around, I actually got an appointment in less than three days. Previously I submitted the same work order and never heard back from CHOICE Warranty. I am pleased that I stayed with them.

6 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Littleton, CO

My refrigerator was acting up and they weren't able to fix it completely in range of the warranty, which I didn't really agree with from what they were advertising and I have other cases where they actually did come out and complete the repair so I have pluses and minuses. As far as timing goes, they respond quickly and get somebody out quickly. I will not extend my warranty because there are too many little things they don't cover that I wasn't aware of.

6 years ago

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Verified Customer

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Frank Bethpage, NY

One time I reported a problem and they couldn't answer my questions. They never got going to send someone out or let me know if it was covered. Right now I'm waiting for someone and a part. They sent someone that I don't think is qualified enough to fix the problem.

6 years ago

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Orlando

They are the best company. They always respond every time I call when I need them. I've been with the warranty for about forty years. I have had my washer, my dryer, AC unit break and I call and they always respond.

6 years ago

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Verified Customer

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Arthur

We've only had one issue that is still pending. It's taking a while based on the fact that they have been waiting on a part for a dishwasher so we're pleased that it was approved but it's taken a couple of weeks. Choice sent out a repairman and he determined the issue and said it would be a couple days. We waited a few days and we got a message finally that they would send dispatch another technician. This is probably the third week and it just seemed like it took a little while longer than we expected.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Verified Customer

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Bonnie

They were easy to work with, replies promptly, and the companies they've provided have been reputable and efficient. Both my washing machine and toilet were perfectly repaired.

6 years ago

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Betty

There have been a couple of times where they didn't cover the item that I had called in about and I kind of thought they should have but otherwise they are really fast to respond to you and most of the time they come through really well.

6 years ago

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Verified Customer

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Marva

It's been good. I would recommend it to anybody. Anytime I call for anything, they always let me know what is going on with the provider and that they'll be working on my behalf. They always take care of my needs.

6 years ago

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Verified Customer

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Patti

They were very prompt and they followed up on me. I like being able to have the email telling me that it had been set up. They certainly exceeded my expectations and I would refer them.

6 years ago

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Verified Customer

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Franklin

They exceeded all my expectations. Customer service is outstanding. They called back within a couple of hours and within four hours the technician was on his way to resolve the issue.

6 years ago

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Verified Customer

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Cheryll Bowman-Medhin

I read over my contract quickly and I like what I see. We had American Home Shield and we weren't necessarily satisfied with them. We were able to contact them and explain what was necessary faster than we could with American Home Shield. We have the warranty on two properties and on one of the properties, a leak was fixed and it started leaking again but that was the only thing, they came out quickly. Also one plumber did leave a mess, though he did do a good job.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

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Verified Customer

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Irma & Juan North Las Vegas, NV

The repair technicians are good people with experience and fast work too. My ac went out and the home warranty took a day for them to come and repair it and it was nice to have and cheaper than doing it ourselves.

6 years ago

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Verified Customer

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Richard Prescott, AZ

Had it for almost three years but I had an emergency situation with flooding in the bathroom and I waited three and half hours for them to call me back and inform they couldn't come out because the technician hurt his back and couldn't carry the equipment so I had to call another plumbing company and when I talked to choice they said I could submit the invoice for the cost of the service and I did and I heard nothing so called them and they only reimbursed me a hundred and thirty five dollars of the two hundred and ninety seven dollar invoice. They didn't help me, they made the situation worse and they are not interested in helping me only in covering themselves.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Verified Customer

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David Emmaus, PA

I've had good experiences and some poor experiences. The people have been relatively courteous but they don't sometimes agree with things that should be covered. I feel like they look for reasons not to cover things but I guess they're a business that needs to make a profit. Sometimes they put you on hold too long but are very pleasant when you reach somebody.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

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Verified Customer

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Olukayode Washington, DC

I thought having choice would be helpful for me to have some sort of protection but I am not quite happy with the services. My AC unit was acting up and they told me it was under coverage and gave me three hundred and fifty dollars to repair it or replace it and it cost me close to three thousand dollars to repair and that was very disappointing. There have been other times when I call them over to fix something and they fix it and two months later I have to call them back. It's not quality work. I wish it were a bit more transparent with the coverage. I'd rather just pay a personal contractor the money by myself and handle it myself.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience.

We also regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

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Verified Customer

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Pat And Pam Greenwood, SC

They've been good to work with as far as getting things schedules in a timely fashion and the first coming out but the results are not always as good as I would have expected in terms of things actually getting fixed and having things covered under the warranty. I have had some positive experiences with them but on the other hand I've had some very negative experiences.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 25th, 2019

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Verified Customer

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Michelle Wilmington, DE

I heard about it from a friend and I liked their sales pitch. It is very efficient with sending out people for repairs. My favorite part is the servicemen of the customer service, they are excellent.

6 years ago

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Verified Customer

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Gaurang

My last service was not as good as I expected, that might have been because of the vendor, but it took three weeks to figure what the problem was and the problem was just a five minute problem. If the vendor would have been the right person with the right expertise it could have been fixed in the first visit. I don't completely blame choice and they do make it easy to track.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 20th, 2019

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Verified Customer

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Ernestine Greenville, SC

You have to read your contract, if you don't then the burden falls on you to follow protocols. They do give you the information. When I called them, they got somebody right out here.

6 years ago

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Verified Customer

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Sara

My friend told me they were pretty decent and they have been pretty good. Our toilets were clogged so they came out did their job and everything and left and it was good they got it taken care of.

6 years ago Edited January 10, 2024

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Verified Customer

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Jeff smith

Good service when I needed them call to make my claim they call me right back my appointment was made the next day the guy come out and fix it in a few hours and everything was working perfect

6 years ago

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Verified Customer

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Joe Virginia Beach, VA

They are always prompt in calling us out and have never had any issues with their repairs. They are always very friendly and they seem to know exactly who to call to get the job done. They saved us a lot of money.

6 years ago

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Verified Customer

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Jeffrey And Christine Missouri City, TX

They are friendly, fast, and have quality service reps. Recently we had a plumber come out and he got approval for the repairs for only the $65 service job. It was a great experience and a great plumber.

6 years ago

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Verified Customer

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Johnny Lakewood, TN

Timely responses and coordination of services. I called the 800 number and filed a claim and 45 minutes later I had a confirmation email. Someone was out within 3 days. No issues after the service call.

6 years ago

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Verified Customer

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Ernestine Greenville, SC

Called in talk with customer service ask some questions first she answered all of my questions put my claim in made my appointment for someone to come out to my home she was very helpful to me thank you so much.

6 years ago Edited January 10, 2024

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Verified Customer

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WAYNE ANDERSON

I put in a claim yesterday regarding my A/C not working, the first problem that I encountered was the fact that the loss occurred on a Friday and the appointment was set for the upcoming Tuesday. I did call Choice and talked to Rebecca and she was able to contact the vendor and arranged for the appointment to be today (Saturday). The vendor called me and we set the appt for today between 8 and 11. He does the diagnosis and reports it to Choice and then the bad news arrives. The claim has been denied due to a chemical reaction within the sealed refrigerant system that caused corrosion and a pinhole leak, (This is a common problem in closed systems) This makes the 2nd time that Choice has denied me repairs due to them not covering a refrigerant system issue, the firs was on my refrigerant. Same issue contaminated refrigerant. So now this is going to cost me almost $600.00 out of my pocket because it is not considered a covered loss. SO MY QUESTION IS HOW MANY OTHER FAILURES WILL BE DENIED BECAUSE THEY ARE NOT COVERED. This is after I bought a 3 year coverage package. So Choice, these 2 losses alone will have cost me over $1000.00 and neither were caused by me. they were failures within the system, is this the way that Choice will handle all other upcoming claims. If I have one more claim that is denied I will request a refund and look else where for a TRUE warranty resolution company that takes care of it's policy holders. By the way Rebecca was fantastic in expediting the inspection of the A/C problem. You have an excellent employee there.

6 years ago Edited January 10, 2024

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Verified Customer

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David Coombs St. George, UT

My dryer is over 20 years old and is in need of frequent repairs. So often we call for a repairman and it will be weeks before we can get on his schedule, When he does come he discovers he needs parts that will take a few more weeks, In the meantime, we are inconvenienced by not having a dryer for some time. So this time we made a request for a repair and we were given an appointment for two weeks. In our frustration we decided to cancel and since Choice Home Warranty is reluctant to replace this old dryer till it is dead, we decided to buy a replacement.

6 years ago Edited March 15, 2022

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Verified Customer

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Lola K

They always come through with the technicians they send my way. Creating claims is simple and straight forward, and the technicians always reach out to me to schedule/reschedule. It honestly makes my life easier and stressfree, so what more could you ask for!

6 years ago

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Joe Ellenton, FL

I had to use them one time for the air conditioning and it took them three times to come out before they fixed it and each time it took four to five hours, but other than that one condition, I have had them for other things and they've been fine.

6 years ago

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Verified Customer

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Meletha Smyrna, GA

I trust them. They always come out when I call. They've always done great work except for the service with the water heater, which is still not working because there was not full disclosure there. With the normal regular plumbing, they were fine.

6 years ago

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Verified Customer

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Eric Metzger Stony Brook, NY

Completely satisfied. When I used them, they were fantastic. They're the best price for insuring the appliances in my house. It's the best. I'm trying to get my son to join also.

6 years ago

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Verified Customer

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Cynthia Columbus, OH

Choice was recommended by my realtor. When my furnace heat went out, I had a person show up within twenty four hours. I took several trips to get all the equipment replaced but it's been working great at the present time. There were some previous claims that I felt didn't clear the issues but I did get some resolutions.

6 years ago

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Anonymous Hendersonville, TN

Nobody is perfect but the price is right and they've been responsive and very accommodating though there were times when the came out and wouldn't cover it but they did give me a customer loyalty check for a small amount so that was good.

6 years ago

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Verified Customer

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David Rockford, IL

I tried another service through Sears and I wasn't happy with them and I have been very pleased with Choice. I have been taken care of right away and is a much more reasonable price.

6 years ago

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Verified Customer

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Patricia And Keith Antioch, IL

They take your calls and get somebody out to your home immediately. The representative who came to our home form the heating and air conditioning company was very nice and thorough.

6 years ago

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Verified Customer

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Gaye Queen Creek, AZ

They do provided a lot for the amount you pay. I like the coverage. They are great at responding. I had my washer leaking and they sent a technician who was able to diagnose the correct issue.

6 years ago

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Verified Customer

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Anonymous Hoffman, NJ

They took care of it right away. I had a problem with the dishwasher and they solved the problem. Right now i have the same problem again and somebody's coming out again to get it checked.

6 years ago

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Verified Customer

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Joseph Apopka, FL

I called a couple of times and they took care of my right away. Recently my garbage disposal broke and I called and the next day somebody was here and they replaced it. It was an excellent job. I was very happy.

6 years ago

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Verified Customer

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Kathy Franklin, TN

I had immediate feedback when I called about a claim. My HVAC went out shortly after I moved in and the thermostat needed to be replaced. They came right out and took care of it.

6 years ago

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Verified Customer

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Chad Wentzville, MO

The customer support took care of our issues right away. We used it a month ago for our garbage disposal and they came out and it had to be replaced. They did a good job. They got the repair people out here quickly.

6 years ago

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Verified Customer

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Charlotte Bruceville-Eddy, TX

They haven't been able to help me with all of my problems, only on some of them. I used my warranty on a plumbing problem and they gave me no problem. They had somebody out here the next day, in fact, that afternoon. They do a good job of getting your information out there and getting somebody out to help you. They are just easy to work with.

6 years ago

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Verified Customer

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Vicki Pearland, TX

Choice Home is very efficient and effective. Since I bought the property, I had to use it so many different times and it worked for me every time. They always come through for me.

6 years ago

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Verified Customer

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Eddie Homewood, IL

They kept in touch with me with everything. Everything was handled through text or email. When my furnace went out they came and replaced it and it was much cheaper than it would've been.

6 years ago

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Al

We've had them for a couple of years and they are excellent, right on the spot, and never turned us down or anything. They immediately send somebody to take care of our situation.

6 years ago

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Verified Customer

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Mary

When I file a claim, they process it quickly. A technician is dispatched withing twenty four hours. The communication is clear when something is not covered, they explain it to me in detail.

6 years ago

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Verified Customer

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Paul

I had it before and it worked just fine. They take care of me and do what I need them to do. The last home warranty I had didn't operate the right way so I ended having to do some work myself.

6 years ago

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Verified Customer

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Erich Spring, TX

I appreciate their honesty and their diligence. They were diligent on getting my repair done. We had a previous home warranty before and choice is far superior to the other company.

6 years ago

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Linda Spartanburg, SC

I've had a couple of claims that I haven't been really satisfied with because they didn't cover things I thought they should have. When my air conditioning was out, they could not find the replacement part and they did not want to give me the replacement value which I thought my contact said it would. It turned out after four months when I got the part and I went round and round many conversations. They are prompt in getting someone in touch.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

Choice Home Warranty Reviews