Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Ashley Madison, WI

They always help me out if I need something, or reschedule, not a problem. I'm actually using it today. My oven failed and the technician is coming to fix it today, $65.

1 year ago

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Verified Customer

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Marcia John Smyrna, DE

Well, the first time I tried to used it, my heater went and they didn't cover it because they said I wasn't with them long enough. And the second time I tried to used it, it was for my air conditioner and they did cover it.

1 year ago

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Verified Customer

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Carolyn Florissant, MO

When I had a problem with the furnace, they sent someone out pretty quick and they took care of it so. He was very professional who knew what he was doing.

1 year ago

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Verified Customer

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Sylvester Washington, DC

Dedicated to doing the job, they do what they say they're gonna do. They're prompt. I call them and they call me back within a couple hours and we start with it.

1 year ago

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Verified Customer

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Carolyn Locust Grove, GA

My air conditioning went out and I called them, and they came. I found their service to be satisfactory. I'm looking forward to something else breaking so I can call them.

1 year ago

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Verified Customer

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Tod Miami Beach, FL

Customer support is nearly impossible. The website doesn't function. You cannot get on it to even file a claim, track a claim, look at a claim. The phone system that you call in, no matter what number you call, you start at the very basic level, meaning new, new, new claims. Even though I've been given specific numbers to reach certain departments like resolutions or case manager, it always starts at the bottom of the new claims. I've also given a direct number to a supervisor, a case manager with an extension which is impossible to access. It's literally a corrupt system, forcing people to become so frustrated that they simply give up, which I will not give up.

1 year ago

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Verified Customer

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Frances San Antonio, TX

I had to use my warranty for my AC, and they called the company in. The company came, the technician said I needed a part for my AC. He did not write it up, he did not turn any into the company, and then the company denied that I needed to part, so I didn't get the part for my AC. So I was very dissatisfied with that.

1 year ago

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Verified Customer

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Candita Alpharetta, GA

The service of Choice itself and their representatives is good, the technicians and contractors they use are subpar. They don't look professional and they don't show up on time.

1 year ago

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Verified Customer

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Timothy Fort Worth, TX

They didn't get back to me very quickly. I needed to use my warranty for air conditioning for my mother who's 89 years old. They didn't get back to me for several hours and then told me it'd be several days before they could get anybody there and I couldn't wait, so I had to pay somebody else to do it.

1 year ago

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Verified Customer

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constance e Schertz, TX

I have experienced submitting a service request for my pool and had an initial assessment and the tech never came back (this is after it took 2 weeks for them to find a tech).They shouldn't offer and chaged for services they can't provide. They did a good job with the AC service order though. So its a 3.

2 years ago

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Verified Customer

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Francisco Samaniego

Never received contract. Had dishwasher problem and Choice Home Warranty claimed it would need to be replaced and wanted us to accept $249.00 for a dishwasher we paid $450.00 . We requested to speak with litigation supervisor and we still haven't received a response to our request. Dishwasher wasn't the problem, it was a broken wire (electrical issue)

2 years ago Edited January 10, 2024

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Verified Customer

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Kathleen Merritt Westerville, OH

My brother's AC went out..we are in the process of selling his home...He happened to have Choice Home Warranty!! They sent people out the next day and the AC was fixed!!!

2 years ago

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Verified Customer

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Bob Calabash, NC

My first appointment didn't happen. Apparently the first company picked did not respond. I gave you a 4 as if I didn't follow the problem it mat have not resolved. After that the service was excellent!

2 years ago

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Verified Customer

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Frances Jancso Largo, FL

Amount of time finding the problem with my appliance and repairing it.. I was on vacation last week but that had nothing to do with WE FIX diagnosing and replacing the defective part.

2 years ago

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Verified Customer

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ruth mumford Randolph, NJ

I have been very unhappy with Choice Home warranty. Every experience I have had with them has been negative. First the heat in my house wasn't working. After 2 different technicians were not able to fix the problem I had to hire someone on my own. Choice Home Warranty refused to pay because I hired someone as I needed heat....two weeks had already gone by. In addition, they claimed it was a maintenance issue when it was a broken pressure valve preventing the heat from going to the upstairs of my home. Then I had a leak under the kitchen sink. After waiting and having the company no show me twice they finally came to fix it. The apparently came over and hour away to fix the problem and didn't want to leave and come back again. They submitted the claim and we had to wait over an hour for it to be approved and fixed. If the technician wasn't kind enough to wait such a long time the leak under my sink would have to wait several more days to come back and fix it. I initially called on a Monday and it took til Thursday to come to my home and I would have had to wait until the following monday or tuesday to finally fix it while the water continued to drip under my sink causing damage to the cabinets etc. I have been very unhappy with choice home warranty. I was looking for a company to help reduce the stress of home repairs for this sort of thing and have found choice home warranty to add both expense and stress and make it more difficult to get my items fixed. I would like my money back and find another company that could help with home repairs.

2 years ago

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Verified Customer

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Travis Dessaure Summerville, SC

i had an ac issue, i called and schedule an appointment, the first time the guy didn't show up, we rescheduled. First off the guy came in a 2002 honda accord. no ladder. looking like a truck driver with big head set on. It took 20 mins and told me that I needed to reset the system. and he would have to come back. I told them he didn't have a clue what to do. and send someone else. so the reschedule another tech. They didn't show up, so i called them and said they are 30 mins out, and still didn't show up. So they finally send a real ac person and in 15 mins found the issue. which i had a coil leak, so he put in the ticket and they refused to pay for it. They told the tech to just refill with freon and if it happens again just call back. That made no sense to me. I will never recommend choice to anyone. that's a joke. Why not fix the issue???

2 years ago

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Verified Customer

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Mary Beeber Johnson City, TN

My garage door would not open, they sent a repairman and he told me it was the tract which was not covered. We had him repair it and paid his company instead, which was le

2 years ago

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Verified Customer

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Lynn Harvey Ogden, UT

Choice always finds professional, friendly people to repair our appliances. Two appliances have had to be replaced and it wasn't too difficult getting that done.

2 years ago Edited January 10, 2024

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Verified Customer

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William Cantrell Ankeny, IA

Our refrigerator stopped working and when I contacted Choice Hime Warranty they were extremely helpful and promptly scheduled a technician to come out and inspect the unit.

2 years ago

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Verified Customer

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Virginia Matiko McKees Rocks, PA

Only had one experience with them for a leaky valve on the toilet. They wanted the plumber to explain his procedure to repair or replace it but he wouldn't do it. Lucky for me, he fixed it for free. Hate to see what happens with a major problem.

2 years ago Edited January 10, 2024

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Verified Customer

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Jennifer Gilliam Knoxville, TN

The customer reps are horrible and most do not speak English well. They are very hard to understand and rude. The company does not listen to its customers..I have several bad experiences with people that come out to repair things and had to pay service call and nothing was even done.

2 years ago

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Verified Customer

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Julie Garcia North Las Vegas, NV

Choice lied on a claim I had for a dishwasher repair. They said the technician told them the tub was cracked which is not normal wear and tear, therefore is not covered under warranty. I had two technicians assigned to the repair and neither one reported this to be the problem. The tub was not draining. First technician replaced all parts for draining, and it still did not fix problem. They told me on the report to Choice they stated can not repair dishwasher. The second technician wrote on report they refused to repair dishwasher. Second technician assigned to claim was not even a reputable company. There is no such company anywhere on the internet and they only had a cell phone. Vehicle had no name, they did not leave a business card or invoice. They came to my house and after I told them about the first technician repairs, they left my house stating they do not work after another service. He did not even look at my dishwasher. So Choice LIED on the report saying technicians told them the tub was cracked. I asked both technicians if they told Choice my tub was cracked. and they said NO. Shady business practices to get out of replacing my dishwasher. Choice already paid first technician for all the parts and attempting to repair, so they LIED in order to avoid putting out more money to replace dishwasher. I spoke to claims adjuster Daiquan S, and he was very rude and combative when I called him on his lies. I asked to speak to his supervisor and he told me there was no one over him. He said if I were to hang up and call back asking for someone else, it would come back to him. This was true because I called and explained the entire story saying I did not want to speak to Daiquan S, Case Manager and was assured they would get me someone else. Sure enough, Daiquan S| Case Manager, called back and sent an email saying to contact him. I do not recommend this company with their shady business practices, D S is their bulldog they use to lie on claims to deny the claim. Disgusted with this company.

2 years ago

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Verified Customer

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Deborah Connyer Detroit, MI

Choice Warranty is the worst Home Warranty Company out here. I had 3 claims to repair a furnave and second a wall oven. 1. Choice sent a rep out to check my furnace which gave wrong information and I had to get an outside contractor to repair and I paid Choice a service fee. 2. My wall ovens needed repair the company set up appointments for 2 companies that did not show up, then after the fact requested that I find one on my own. What did I pay your company for to do research on my own. I would not recommend them to repair a dog house. I had to give one star as it would not let me not give NO stars that I wish to grade. Horrible company

2 years ago Edited January 10, 2024

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Verified Customer

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Gabriel Rangel San Angelo, TX

I've only been with Choice Home Warranty a few months, not expecting them to cover my water heater going out. I was pleasantly surprised. Thank you Choice Warranty!

2 years ago

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Verified Customer

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Cheri M Warren Royse City, TX

The service was responded to quickly. The company that did the service on my AC was very efficient and talked to me about how best to fix the problem.

2 years ago

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Verified Customer

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James Temidara

The technician sent charged a hidden fee not approved and in a breach of insurance contract. When brought up to the technician's attention, no legitimate reason was given to the customer for the hidden charge.

2 years ago Edited January 10, 2024

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Verified Customer

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Sherry Kessel Boynton Beach, FL

For the most part I have been pleased with the service. On occasion, however, someone has said they would get back to me regarding a light that I have that no one seems to be able to repair, and then they never get back.

2 years ago

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Verified Customer

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Patricia Foster Elberta, AL

Took almost 3 weeks to get my refrigerator fixed. Lost hundreds of dollars of food. Spent another $75 on ice trying to get by. Stressful to say the least. Tech told me it was too expensive to repair recommended replacement but told them different. It was repaired.

2 years ago

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Verified Customer

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Logan Hernando, MS

My first repair on 1st part of Sept and now will be middle of Nov. you can't get help through their customer service you get the run around and I bought a six year warranty. So as I am experiencing so far on my first claim, they want your money for the warranty then they don't want to deal with you after that. They only update you on your delivery date but if you have no parts delivered you can't get anyone to help you. So far its the worst company I have ever dealt with and I am regretting my purchase of their warranty. If it changes I will rewrite my review but as of now I am not satisfied and would not recommend them to anyone.

2 years ago

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Verified Customer

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Debra Missouri City, TX

They've always responded to any questions I've had. Sometimes I haven't agreed with them, but they've always responded really well. I feel like I get my money's worth

2 years ago

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Anonymous Rockville, MD

They are pretty timely in getting to the right contractor. I made a couple of claims and they are basically fulfilled within a week, so I'm pretty happy with that.

2 years ago

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Verified Customer

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David/Tina

It would be nice if they were more upfront about how things worked and it would be nice if they figured out how to make things happen in a more timely fashion. Although they're very friendly to speak with on the phone, their customer service people tend to rush you off a lot and not give you all the answers that you need.

2 years ago

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Verified Customer

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Leann Fort Lauderdale, FL

They need better communication with their customers. Its just just very frustrating. One time they refused to pay, the second time it took me a week to get somebody out there to fix my air condition. He fixed it and then it didn't worked for two days later, so they come back again. I was probably out of air conditioner for 10 days.

2 years ago

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Verified Customer

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Dennis And Julie Huntsville, AL

I had a problem with my oven cooktop and they sent someone to fix it and he fixed it and then within a month it broke again, same problem. The coverage was excellent. However, I recently received a notice from Choice Home warranty that stated the could not replace the control unit and would have to replace my Samsung oven and cooktop. They offered me a 390 dollar Lowes gift card to replace an 8oo dollar unit! We will negotiate on 10/17 @ 2:15P.M. Central time. More to come. I got he answer from the 'Case Manager" today. We argued back and forth and she finally came back with a $595.00 topout. It still won't buy the range I have or an equivalent. So the warranty promise is BS! She said they don't pay retail they pay wholesale costs, which would be fair if I could buy wholesale and there is No Way I can buy wholesale! I'll take the money and get what I can, but I guarantee I will not renew this contract with this 'bait and switch' company!

2 years ago Edited January 10, 2024

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Verified Customer

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Glorlyn Newberry, FL

They are they are always willing to help. I've been using my warranty a lot. I had a problem with my sink and they sent me the tech right away and changed it.

2 years ago

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Verified Customer

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Jacqueline Monroe, NC

My microwave quit working and they actually were not able to fix it, and they actually provided me money to replace it. They've handled every request that I've sent them.

2 years ago

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Verified Customer

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Dante North Las Vegas, NV

A few weeks ago my air conditioning went out. And it was frozen coils I guess, which means it needed to be serviced with Freon. And technician came out fixed it the same day.

2 years ago

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Verified Customer

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Anonymous Great Falls, VA

I had a problem with my refrigerator, the water was not dispensing nor was I getting ice and the technician came, resolved the issue, very knowledgeable.

2 years ago

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Verified Customer

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Reynaldo El Paso, TX

I'm really happy with the company. I used it twice this year. I hope I don't have to use it again. I do have a contract for 6 years, and I'm really happy.

2 years ago

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Verified Customer

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C. Queen Creek, AZ

I had my microwave go out. The guy came over and told me point blank you need a new microwave oven. I said okay, no big deal. I called Home Choice warranty and it took about a month and they sent me $249. It was a gift certificate for Lowe's.

2 years ago

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Verified Customer

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Leon Cairo, GA

I've had them come out twice and the first time was very satisfactory. The second time they bought a part and they're supposed to come back out Friday and put it in.

2 years ago

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Verified Customer

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Irene Catonsville, MD

I had a problem with my refrigerator and the technician did not get back to the home warranty people for the longest time and I kept sending them emails and the technician hasn't got in touch with us yet. It was 3 weeks before finally they sent somebody else out, so that's kind of annoying.

2 years ago

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Verified Customer

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Ruth Fort Washington, MD

Generally speaking they've been very very good. Their response is timely. I wish that they would send us a copy of our agreement once a year when we sign up or renew it. I'm old and I don't do online well.

2 years ago

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Verified Customer

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William Powder Springs, GA

I have been with Choice almost six years and they have responded to other claims in timely manner but most recently with my microwave, it's almost going to two months and they have not resolved the microwave problem. I have called in three times and they have not taken care of it yet.

2 years ago

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Verified Customer

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Lusin Hakobjanyan And Fresno, CA

Biggest mistake of my life. Any request or claim I had opened was declined or delayed, so I quickly understood that this company just scams people. They do not cover anything because they don't want to pay for any repairs that are supposedly covered in the warranty. They end up declining very legitimate claims that were supposed to be covered and wasting my time and money for the deductibles. We had a pipe leak. Came home, there is water lekking from our bathroom ceiling and I called them and they said, we have to send the technician to comment, evaluate and then after that we have to do this and that. While my room is falling on my head, I asked them if there is a way that they can do an emergency, they said no. So I had to pay out of pocket, call an emergency company to actually come, stop the leak, fix the problem. My ceiling was all cut up and broken. I called them back to cover the expenses since they didn't do their job by sending the technician right away, and they declined it. They said no, we're not going to cover your expenses. You should have waited and ruined your whole house while we're trying to find you a technician to come and fix it five days later. Another one is our AC stopped working. They sent us 4 different technicians and they came in and messed up all my house, going up and down the roof and doing whatever. Ended up declining the case saying one of the problems that's causing the AC to not work is something that we don't cover. There were like 10 different things that were covered, but they just chose that one part that is not covered and declined the case. When I ask for coverage for the other parts that actually do cover in the AC, they declined it. So I end up cancelling because anything that I called they they would decline. The only thing they covered was the garage door, which I actually paid out of pocket. I paid the technician visit. Technician came and looked at it and fixed it. I ended up losing over $400.00 on this fake warranty. The salesperson signed me up for 3 years and then after 2 months I had to cancel it and I lost about $400.

2 years ago

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Verified Customer

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Anonymous Satellite Beach, FL

They are always available and answered the question on the first call. I had a plumbing issue and I called. It was scheduled and resolved within a week.

2 years ago

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Fran Southlake, TX

The ice maker is broken. I had one man come out to fix it, that didn't fix it. And then I had to pay another vendor to come out to fix it and that didn't fix it. And I paid a 3rd vendor to come out and fix it and it's still not working.

2 years ago

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Verified Customer

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Barry Cantor Seattle, WA

The technicians were great. They found the problem right away with my HVAC system. They cleared the problem and resolved the blockage. I couldn't be happier.

2 years ago Edited January 10, 2024

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David Burch Bear, DE

Good customer service .. the technicians are very courteous and always on time. I've been with this company for 10 years now and the service is excellent.

2 years ago

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Sharon Smith Indianapolis, IN

The service tech sent to evaluate the issue and then make repairs once the parts were received was prompt, polite, went right to work, solved the issue and was out.

2 years ago

Choice Home Warranty Reviews