Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Gloria Catonsville, MD

There has only been one instance when one of the companies came out and did not do a good job but they sent out someone to fix the issue and I was happy with the quick response so it has been a very positive experience.

5 years ago

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Verified Customer

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Jill Loveland, CO

Used the home warranty once to deal with the air conditioner and I was very pleased with the company that came out and satisfied with choice. I was not disappointed, I was happy with everything.

5 years ago

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Verified Customer

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Crystalyn Capitol Heights, MD

The value is great. It is actually cheaper than some other home warranty companies. They are responsive. They are professional. They honor their promises. Every time I call, I get great customer service. I can trust them.

5 years ago

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Verified Customer

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Lakeisha Greensboro, NC

When I call, they are very responsive. They keep you informed by sending emails letting you know when someone is going to come to your home. I am very happy with their services now.

5 years ago

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Verified Customer

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Theresa Tropel Las Vegas, NV

Choice Home Warranty (CHW) consistently exceeds our expectations. They have the most reliable and fast service when you need them the most both our own home and rental house. Highly recommended.

5 years ago Edited January 10, 2024

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Verified Customer

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Terry Knudsen New London, OH

I had very quick service on my dryer but about a month later, they would/could not even locate a service for my refrigerator and messed around for 4 days without scheduling anything even though I told them to get something scheduled now even if it is 2 weeks away it would be 2 weeks from today instead of 2 weeks from a week from now. They never did make an appointment and I had to call Sears, who came out on the dryer, and schedule an appointment for 13 days out which could have been scheduled 4 days earlier and probably my service call would have been 4 days sooner. On the first call, the service was excellent. On the second call, they have left me wanting to get a refund because I had to spend over an hour of my time to find and schedule service which is what I am paying them to do. Were it not for the warranty coverage for my refrigerator in need of repair, I would have demanded a refund immediately. As it is, I have to pay for the repair then get a reimbursement from them. Why could they not have called the exact same repair people that they used before instead of creating such a hassle for me. Again, I am giving 2 stars because the first service was definitely 5 star while I can't rate the second service lower than a 1 star.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 4th, 2020

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Verified Customer

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Nancy Chesbrso Katy, TX

I haven't had to use them too often but have been very pleased when the came out. We settled on an amount for appliance replacement and the check were sent quickly. The service men were great and very efficient.

5 years ago

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Verified Customer

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Gloria

Great fast service. They were in an out and didnt leave a mess. Also left a message reminding me to disinfect after service was complete and before usage which great advice in the covid epidemic.

5 years ago

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Verified Customer

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Anonymous

We just needed it about the 3 weeks ago. We called and in within two days you came in and fixed our problem. They are very prompt and in giving a service and the people you sent were very pleasant to work with

5 years ago

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Verified Customer

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Tedra

I had to use it twice. They were real attentive and listened. Once for when my toilet was leaking and they came out and fixed it. They were pretty fast in getting here and listening to my needs

5 years ago

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Verified Customer

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Dorothy

Almost almost every time I've needed to use it they sent someone to fix it and they did a good job and it was finished. They usually respond to what we inquire. A couple of times I didn't understand why something would or wouldn't be covered. It's just Most of the time they respond positively to what I asked for

5 years ago

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Verified Customer

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Anonymous

I used my warranty once and the person who came out did a very good job and came out in a timely manner. The response time was really quick in regards to getting my recent repair.

5 years ago

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Verified Customer

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Mazhar

They've given me a good price for 6 years. I just had one issue since I got choice warranty. My AC stopped working and I filed a claim online.. the very next day they appointed someone to fix it.

5 years ago

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Verified Customer

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Satyanarayana

It had a better price and reliable service. Choice did a very excellent job when we used them. They came on time and they replaced it with a new one without having any issues and without having any arguments.

5 years ago

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Verified Customer

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Nancy

It takes forever for them to answer the phone, but when they do they're very nice. My air conditioner went out and they couldn't send anyone for several days. My refrigerator went out they sent someone. It went out again in three weeks and they sent someone out with a part and now it's working correctly now.

5 years ago

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Verified Customer

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Tim

They do a very good job. I had a company in my previous house that didn’t cover everything, though they said they did, but choice has covered everything they said they would. They’ve come through every time.

5 years ago

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Verified Customer

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Shirley

Several times I have used my warranty and it has worked out okay. There are some problems with getting it all through the website and not being able to call and talk to a person.

5 years ago

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Verified Customer

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Melody

For about three years they have been amazing. It is a really quick response time and they technicians they have sent out have been wonderful. It has just been a great experience. I love the peace of mind.

5 years ago

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Verified Customer

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Michael

So far I have used the warranty three times and every time, they’ve come out within one day and everything has been fixed right away. I have had no issues with back and forth about whether it is covered or not.

5 years ago

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Verified Customer

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Lori

My home is an older build, built in 1980, and they still covered it. Because of my location, it takes longer to get service. They have done what they said they would and taken care of what I needed.

5 years ago

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Verified Customer

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Lynn

I had a decent experience with the service. They were accurate and quick in addressing my needs. I've had them replace my kitchen garbage disposal and service my air conditioning unit, which was a bit confusing at times, but overall, they handled it well. Would recommend for similar home repairs.

5 years ago Edited January 10, 2024

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Verified Customer

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James

I’ve been with Choice for about four months and in that time I have used the warranty and they have been quite good and responsive. It seems to be a very good package for your money.

5 years ago

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Verified Customer

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Anonymous

Choice home warranty always follows up with the service. They’re very meticulous about their questions they ask. If I have an issue with a technician, they handle it, and send a different technician.

5 years ago

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Verified Customer

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Anonymous

We had a recent claim that was taken care. My air conditioner was having compositor issue. I was annoyed we had to take pictures and submit them online but it actually went fairly quickly.

5 years ago

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Verified Customer

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Bryan Killeen, TX

You came to my attention that home shield would have fixed the wall it's not your problem because I am mountain didn't fix the wall when it come to my plumbing it's use hose and in the laundry room and you know they just couldn't hardly wouldn't fix the wall and a plaster that so That's why I'm giving you 3 sours I'm other than that they came when they said they were gonna come in they did what they were gonna do

5 years ago Edited March 11, 2024

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Verified Customer

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Juanita

Everything that I’ve had done for several years now, they have always done a good job. It is one of the most reasonable plans and they send people that know what they ae going and are prompt in doing it.

5 years ago

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Verified Customer

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Anonymous

It's a good value and gives us peace of mind knowing that when the stuff eventually breaks in the house, it can be replaced or fixed. It is good to have. They are very responsive anytime I need service.

5 years ago

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Verified Customer

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Lynda

The first time I had to use it for my water heater, it took five days to get someone here because the technicians kept looking for parts, which he couldn’t get so we had to replaced it, which required approval which was hard to get so it took five days to get hot water. The technician was very pleasant and courteous.

5 years ago

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Verified Customer

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James

We used American Home Shield and they were always late so we were impressed when the guy came right away and was clean and neat when we used Choice. They are prompt and do a good job.

5 years ago

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Verified Customer

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Kimberly

I know they try to get technicians out here as quick as they can. The price is reasonable compared to other home warranty programs. We had to wait a whole week to with my claim on my refrigerator and I don’t think that was appropriate but it was quick enough service when my AC went out.

5 years ago

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Verified Customer

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Anonymous

We had an air conditioning problem and they were quick to have someone assigned to come out. The service guy was very nice and knowledgeable. We had a little trouble figuring out what was wrong but it is working now and we’ve been pleased.

5 years ago

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Verified Customer

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John

The claim process and ticked entering is super easy. People get right back to you. The technicians I’ve dealt with have been very professional and courteous. I feel like it is a good value.

5 years ago

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Verified Customer

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Stanley

Happy I made the choice to choose Choice. They’ve done a great job. Everything has been fixed and the fixes last. They come in a timely manner. The people they send are really professional.

5 years ago

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Verified Customer

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Rebecca

My realtor was the one who chose and I have been very pleased with it. They have responded very quickly. They were very knowledgeable and were here very quick to me when my conditioned clogged.

5 years ago

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Verified Customer

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Michael

Some of the service people you sent were reasonable. Recently my microwave broake and I needed a part which wasn't available. So Choice Home Warranty ordered me a new microwave but the price they wanted to pay me for it really didn’t cover it. So I got it directly from the factory. I had to put it in after the date of back and forth with one fo the service people. They decided to pay almost the whole amount but I did have to kind of negotiate.

5 years ago

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Verified Customer

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Kennith

Called twice and they’ve always gotten back to me that afternoon. We didn’t have any problems getting an appointment with a technicians. Didn’t have any issues getting replacement parts.

5 years ago

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Verified Customer

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Alberto

I like the value and coverage. The salesperson that took care of me when I first joined was very accommodating. I used it for my washer and the repairman was pretty good. He fixed it in one day.

5 years ago

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Verified Customer

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Pavan

They are good at responding to complaints and provide quick service and quick follow up. The technicians they choose are very well qualified, though recently I made a claim and the tech did not show up and I had to report it to Choice.

5 years ago

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Verified Customer

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Evelyn

Convenience and price is why chose Choice Home Warranty. They go out of their way to help you and make sure everything is convenient. I haven’t had any problems with the repairs.

5 years ago

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Verified Customer

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Scheline And Scott

Definitely one of the top choices. We had an electrical issue. They’re pretty quick to respond. They’re pretty proactive. I am a realtor in Washington so I am familiar with home warranties so I know they are very good.

5 years ago

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Verified Customer

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Tonia

Great company that is very good with customer service. I’ve had great experiences when I called for service. Three times I’ve placed an order and that day everything is complete.

5 years ago

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Verified Customer

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Aisha

Everyone I’ve ever come in contact with has been professional, though it can be hard to get a hold of customer service in a timely manner sometimes. I had to use my warranty for a brand new dryer that I had purchased a year ago and to my despair I needed to get a completely new one because it wasn’t feasible to do repairs.

5 years ago

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Verified Customer

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Sandra

I’ve had two experiences with Choice Warranty and both times I was able to make the phone call and get things scheduled. The people they sent to do the work were very prompt and goof . I was very pleased.

5 years ago

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Verified Customer

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Anonymous

They gave me one month free and are less expensive than the other had. I appreciate the price. I’ve had no issue with the service. It was done well and on time. They’re easy to contact and have good customer service.

5 years ago

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Verified Customer

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Judy

Choice was recommended to me by realtor. They respond quickly and take care of the problem. I am pleased with them and have recommended them to my granddaughter. Both my experience have been good.

5 years ago

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Verified Customer

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Kelly

I called and had someone out the next morning. They did a great job on my water heater. They took care of the problem with no issues. It could be a little cheaper but the price is fair.

5 years ago

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Verified Customer

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Irshad

Having a warranty can be helpful if some appliances don’t work. The service they provide is prompt and the people are very courteous and respond quickly. My only concern is when they reimburse you, they don’t disclose the payment is not enough to cover the appliance.

5 years ago

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Verified Customer

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Anonymous

Choice Home Warranty is good because they are very responsive. I had a problem with my air conditioning not cooling. I sent them an email and it was taken care of immediately.

5 years ago

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Gerald

They always send out people promptly and they always send quality people to come work. One time I had to have two services and two service payments, that is the only problem I have had.

5 years ago

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Verified Customer

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Angel

Easy to use and easy to get an appointment. So far things are good. I had to use them for my oven. I went online and set an appointment for a couple of days later. They came within the time and within thirty minutes the problem was determined and resolved.

5 years ago

Choice Home Warranty Reviews