Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Anonymous

They gave me one month free and are less expensive than the other had. I appreciate the price. I’ve had no issue with the service. It was done well and on time. They’re easy to contact and have good customer service.

5 years ago

check_circle

Verified Customer

star star star star star

Judy

Choice was recommended to me by realtor. They respond quickly and take care of the problem. I am pleased with them and have recommended them to my granddaughter. Both my experience have been good.

5 years ago

check_circle

Verified Customer

star star star star star

Kathi San Antonio, TX

They took my call and told me when to expect the plumber. They also scheduled me a time for them to come. The only thing I didn't care for was they scheduled me an early morning appointment, but I'll get up early.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Daniel Atkinson Pigeon Forge, TN

Took care of my problem, Really fast. The value of this is well worth it for people just buying at homes really fast. The value of this is well worth it for people just buying at home

5 years ago

check_circle

Verified Customer

star star star star star_border

Paul Limauro Virginia Beach, VA

I've only used Choice twice. The first time I was very disapointed because the technician they sent out miss diagnosed the problem which was not covered because of a very little rust. I contacted my own heating and cooling company and they made a correct diagnosis and fixed the problem, which of course I had to pay if full.

5 years ago

check_circle

Verified Customer

star star star star star

Brenda Kissimmee, FL

They respond quickly. I have used my warranty a lot and usually they have tech come out and have a look at the appliance and repair it and if not repaired, replaced. It makes sense for me.

5 years ago

check_circle

Verified Customer

star star star star star_border

Karen Pahrump, NV

Just about all the technicians I have dealt with have been efficient and competent and timely. That has been important for me and the cost is reasonable in terms of technicians fees. There was an incident and I did not appreciate the way they handled it but I am appreciative of the people they have sent the many times I have used the warranty.

5 years ago

check_circle

Verified Customer

star star star star star_border

Karen Antioch, TN

I appreciate that they have saved us some money and overall the service has been alright. One of the contractors messed up things for them because I had to pay the copay again for a second opinion when I had a problem. Except for the one contractor, they’ve been pretty good.

5 years ago

check_circle

Verified Customer

star star star star star

Melvin Humble, TX

Competitive prices. They fix my appliances in a timely manner. About 2 or 3 weeks ago my garbage disposal went out they sent a comrade and he fixed it in less than 30 minutes. They make sure it was fixed.

5 years ago

check_circle

Verified Customer

star star star star star

Vanetta Temple Hills, MD

Whenever I have to use the service, they are here on time when they said they were coming and they manage the problem, they always repair what I need repaired. There is never a delay.

5 years ago

check_circle

Verified Customer

star star star star star

Danielle Johnson Creek, WI

Just recently I had to use it for my air conditioner and the guy came out the next day and I the bill was taken care of, with me paying me portion of course. The quality of work has been good.

5 years ago

check_circle

Verified Customer

star star star star star_border

Jeff Ravenna, OH

I think they need to improve the technician they contract with and approval times but it is reasonable priced and they answer your calls. Customer service is great the only issue is waiting to get approved for the technician to come out.

5 years ago

check_circle

Verified Customer

star star star star star_border

Johnson Haverhill, MA

When you call, they respond quickly on work on your problem. When my microwave went down, they came to fix it and it went down again and they fixed it again with no charge. I do have a problem with the guy who came to fix my refrigerator, he didn’t come with any tools to fix and I still had to pay.

5 years ago

check_circle

Verified Customer

star star star star star

Ken York, PA

During the covid pandemic shut down we had a fabric issue, and they had someone out the next day. We’ve used their services twice and it was a positive experience both times.

5 years ago

check_circle

Verified Customer

star star star star star

Frederick Temple Hills, MD

When I needed to use the warranty, I called them and they sent back a date with the technician, who took care of the problem in an efficient way. Everything was great. They have lived up to what they promised me.

5 years ago

check_circle

Verified Customer

star star star star star

Joe Cleveland, GA

Customer representatives were pleasant and easy to work with. They were very efficient getting somebody out here to fix my stuff. Choice was a great choice. Everything has been great.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Manvel, TX

It seems to have the best value. Normally we get very prompt responses. With the air conditioning the serviceman was out the next day and did a pretty good job. He ordered parts and came back and fixed it.

5 years ago

check_circle

Verified Customer

star star star star star

Susan Tyler, TX

I’ve had Choice for a few years. Normally they are really good with requests for services, very quick, but if you have a problem it id a big deal trying to get approval for it.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Meknell Inc. Richardson, TX

I’m a five year customer because they gave me a better deal for a five year warranty. I have probably used them quite of few times for myself as well as for my rental properties. It’s been an okay experience, not very excellent, but okay. It seems like every time you talk to them about a o problem, it is not covered which is troublesome because they should honor what is in the contract.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

check_circle

Verified Customer

star star star star star

Anonymous Phoenix, AZ

Actually, they’ve been pretty doggone good. Everybody, except one company, as been really good. I ended up with new air conditioner unit. I am supposed to get a check for eighty six dollars that I am waiting for.

5 years ago

check_circle

Verified Customer

star star star star star

Eddie San Angelo, TX

I’ve used Choice home warranty a couple of times and they’re very prompt and get me results. My air con went out and I called home warranty, and somebody was here within an hour or two. It is very rapid service.

5 years ago

check_circle

Verified Customer

star star star star star

Deidre Atlanta, GA

It seems like everything went crazy in my home one time. The dishwasher and stove and furnace had issues and they came right away and everything was pretty good. They’re very proactive and give honest feedback.

5 years ago

check_circle

Verified Customer

star star star star star

Pamela Cleveland, GA

They’re all very nice and personable. Nobody is perfect but they are very good. We don’t have any problems. I had a sewer problem and nobody else does sewers but choice does.

5 years ago

check_circle

Verified Customer

star star star star star

Eugene North Little Rock, AR

Every time I call and talk to someone live, I get responses less within less than 24 hours. The last time I had to use it was for the ceiling fan and they came out the next day to replace it.

5 years ago

check_circle

Verified Customer

star star star star star

Marie Florence, SC

So far we’ve had a great experience. It is a great company. I would recommend it to all our friends. They work very quickly. They are still taking calls in covid and setting up appointments.

5 years ago

check_circle

Verified Customer

star star star star star

Raymond Baton Rouge, LA

Everybody told me that choice was a pretty good company and it is very efficient. I just has a issue with my stove and the repair guy evaluated that it was the mother board and changed it, it was really quick.

5 years ago

check_circle

Verified Customer

star star star star star

Sheri Reynoldsburg, OH

The only thing I needed was my dishwasher fixed and they handled it successfully and it was a positive experience. He was professional and came quickly. I’m glad that I found it and I'm happy with the service.

5 years ago

check_circle

Verified Customer

star star star star star

Phillip Spring, TX

Support is very prompt and courteous and answers my questions. The completed the job the promised with minimum fuss. The tech came the very same day and fixed the lights in the bedrooms in five minutes.

5 years ago

check_circle

Verified Customer

star star star star star_border

Randy And Karla Abilene, TX

I like that offered coverage on small things like garage door openers not just heating and air conditioning. A technician came out really fast and replaced the ceiling fan so that was good. The two or three times we’ve used them the last couple of years they have fixed stuff for us but they did drag their feet about the AC because it is old.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Mark And Kim Indianapolis, IN

It isn’t bad moneywise and they have some helpful people but there are also some with unpleasant attitudes. The last time we used our warranty, the water heater was going out and we called them to have someone come out to do some repairs and they told Choice we needed a new one after the repairs were done but Choice wanted them to come back and do a second opinion. We ended up having to go with a different company and pay a whole other fee. We had a good experience when they worked on the garbage disposal but we probably won’t be with choice at the end of the year.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback both negative and positive wil all be submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Robert Indianapolis, IN

Good company to choose. I have called a couple of times, and one time it wasn’t resolved but the second was really fast and the now I am on the third one and they are sending a check which is not enough to actually replace the washer. The service is good, the people are always on time. I like the prices more then some of the other companies.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Leroy Columbia, SC

Recently filed a claim and I have basically been playing phone tag trying to get in contact with my case manager to know why claim was denied. It is frustrating since we have three AC units in my home and they came out and they replaced the compressor in one of my units and it works fine but about two weeks later one of the other units went out and they wouldn’t cover it.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star

Mary And George Benton, MO

My refrigerator was not cooling and I called Choice Home Warranty and they had a man out here within a24 hours and he fixed I within 2 days. It’s a good service and efficient.

5 years ago

check_circle

Verified Customer

star star star star star_border

Bill Orlando, FL

I heard they were supposed to be good. They don’t back up or call their customers. Not too long ago, I called to get my dryer done and they sent a guy over. He looked at it and didn’t have the parts he needed and left and I haven’t seen him again and it has bene 3 weeks.

5 years ago

check_circle

Verified Customer

star star star star star

Clara Converse, TX

Signing up is very easy. It’s efficient and low cost and good for emergencies. They’re always pleasant and professional. Always have somebody come out as soon as possible. I am a happy customer.

5 years ago

check_circle

Verified Customer

star star star star star_border

Gloria Spring, TX

I put in a request online and they send somebody that I need to come can fix it. The price for what is offered is good. Everybody has been super friendly and the phone. They understand the business and the policies. They are professional. It can be hard to reach someone from time to time.

5 years ago

check_circle

Verified Customer

star star star star star

Chandra Fredericksburg, VA

I used them when I previously owned a home so I choose them again. I like that I don’t have to wait long after I make a claim to get someone to come out to see what the problem is.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Houston, TX

Choice Home warranty was a lower price than the one we already had and weren’t satisfied with. Some of the services are good but some are not. One time, I needed to use it when we were having trouble with the air condition and the guy came and supposedly made some adjustments but he did not work on it and he stepped on a pipe and broke it and it was leaking in our house.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star

Frank Gaithersburg, MD

Time management of the services is good as well as the quality of the services. I always get prompt responses and the technicians they have sent out are always well trained and courteous and so good jobs.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Brett Zoellner Arnold, MO

I've got a claim under dispute and its next to impossible to get in touch with them to settle it if you miss their call. The fine print in the contract excludes parts that fail the unit too. What's the point of "having it covered" if its not covered? Also took 3 service calls to get my AC fixed and I had to pay my service fee for all 3 calls because it wasn't done right the first time!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

check_circle

Verified Customer

star star star star_border star_border

Patricia kasper Lexington, KY

When my stove needed replacing, they would not pay for the same type of stove, only an “apartment” quality. I ended up having to pay an additional $150 out of pocket to get the same type of stove. This wasn’t even a high priced model. So “replace” apparently translates to “replace with the cheapest thing that will work”. Not impressed. On the other hand , I had an issue with the wiring in my kitchen and the service was great. My conclusion; repairs great, replacements, not so much. wiring

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Webb Sugar Land, TX

Only had to use them 1 time so far, and my problem was fixed, but not on the first call out. A technician came out to assess the problem, which was obvious and then had to come back a second time to fix it, which didn't make me particularily happy, during these trying times with COVID-19

5 years ago

check_circle

Verified Customer

star star star star star

Deborah Houston, TX

My dishwasher just went out. I called that night and I got a confirmation that morning that someone would be out the next day. The person they sent out was very knoweldgeable, very polite.

5 years ago

check_circle

Verified Customer

star star star star star

Dawn Boynton Beach, FL

Air conditioner broke, the motor went out. It was under warranty and they replaced the motor quickly. Had prompt service and they send someone fairly quickly and usually it gets repaired.

5 years ago

check_circle

Verified Customer

star star star star star_border

Leonardo Stafford, VA

They've been very responsive. I've had to call back a few times to check on some things and I find that their scheduling is not always the best, for example they'll give me a four hour window of 7:30 to say 11 AM. Generally it seems like they're trying to be helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Michelle Cary, NC

I've used my warranty three times. One time they fixed the problem briefly. The second time I had a problem with my air conditioning and waited eight weeks to change parts of the air conditioner.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Sheryl Conroe, TX

They cover the average amount of stuff and have an average amount of customer support. We had a microwave that decided to stop working. They sent somebody out and they couldn't repair it. Decided to replace it so they reimburse it for replacement cost. It was about $70 less than an actual replacement for the same microwave, but it covered most of it. They were quick in giving us the refund as well. They choose decent contractors for the most part, that are responsive and communicate well.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 3rd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

James Mesa, AZ

I want to share that it's very frustrating when you purchase a home warranty from them. They are relentlyess. They'll call your home phone, they will call each person's cell phone and will not stop calling you. We begged them to please stop calling us and that we would make a decision in our own time and that was the most torturous three months, ti was a nightmare. That's not a way to do proper, professional business. People can make up their own minds in their own time. Now that we have them, it's difficult to get in touch with customer support. My air conditioning broke in my house last year and it took them three months to fix it. It was a nightmare and they finally gave in and let us go outside of our warranty and get it fixed. We had to fight them.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star_border star_border

Betty Houston, TX

When I used my warranty, the guy was supposed to come out and cover the roof. The guy came out and he told me he needed two hundred dollars and I told him no. He went out outside and said he called the warranty company and that I had to pay an additional two hundred dollars so I gave him the two hundred dollars. He came back and started working on the roof. I wasn't happy with the way he was working on it. I called the warranty company and they said they didin't know anything about the two hundred dollars.

5 years ago

check_circle

Verified Customer

star star star star star_border

Alvin And Pearl Canton, MS

Sometimes you can't speak directly to a person, but I understand that with this pandemic time. Sometimes the technician they send from the company don't want to work or find out what the problem is. They send someone rather quickly.

5 years ago

Choice Home Warranty Reviews