Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Martha Diaz

outstanding choice of service. They took care of the problem at a very affordable price. I know Choice Home Warranty had their customers in the center of their gpal.

2 years ago Edited July 31, 2024

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Eduardo Aguiar Orlando, FL

I had a garage door break down only 4 months after buying my warranty. I called Choice , they set up a repair specialist in 72 hours I had the door fixed no questions. Only cost me a small deductible.

2 years ago

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Jack Suleski Erie, PA

Initial response is very good. However, a plumbing issue resulted in a tech dispatched that said he really wasn't a plumber and I knew more about solving the problem than he did. Required a different tech to resolve.

2 years ago

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Ann LaRussa Phoenix, AZ

Back in November it took over 2 1/2 months to get the problem repaired, and each time they were at the house it got worse. I do want to say, we had three plumbing companies at the house. the most recent company we had come twice for two different issues, and we were very pleased with the work he did.

2 years ago

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John Mclees Wappingers Falls, NY

I was having trouble with my air conditioner they sent a technician to replace a part was running well and it stopped working another technician came said that they put in wrong part and again replace it I went away for 5 days when I got home turned the a/c on load humming noise until the condenser blew up sent a third technician they said that they had to get the authorization for a replacement and that was three weeks ago

2 years ago

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Susan L Thomas New Albany, PA

On May 18, 2022, I was using my turbo boiler on my cooktop burner. I heard a loud pop, then a crack. The top of my cooktop did crack!! I've used a ceramic cooktop for over 20 years and have never had this happen. I called Home Choice Warranty, unable to get through to a person, I was instructed to go the website and fill out the claim info on line. Initially, they sent A & E Factory Service out on 6/23/22. So things looked okay at that point. They said that they would order a new glass top part to replace the broken one, and the piece would arrive at my home within the week, if not, call them. I called A & E to let them know I didn't receive it. They said they couldn't get it and they now had to order the piece from the manufacturer. Another week or so later, they said that the manufacturer doesn't make that piece anymore and that Home Choice Warranty would have to get a replacement cooktop for me. After that, it was a game of me going back and forth with both companies. Home Choice kept telling me that they needed a diagnosis from A & E. A & E kept saying they already gave Home Choice the info. I told them Home Choice never received it. I requested that they call Home Choice because I was stuck in the middle of their lack of communication. A & E said that Home Choice for sure received the diagnosis because it was uploaded into their portal that they use. Meanwhile, while they are trying to get their stuff together all this time, I have no cooktop!!! When I was finally able to get through to Home Choice, they said it needed to be an official diagnosis and A & E hasn't provided one yet. The person I spoke to apoligized and said she would look into things. On 6/24/22, TWO MONTHS LATER, I received a denial of coverage because they said we didn't take care of our stove properly! I will definitley resubmit and have Choice review this claim. The cooktop is only six years old and we "baby" it. So no foul play involved. I intend to send pictures of our kitchen/ appliances to show the care we put into our home. So for now, I'd give them a "0" if I could with all of the time and stress they are causing us, when we thought we took the necessary steps to avoid this!!!

2 years ago

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Arnes Basay Killeen, TX

Very professional I have no complaints put in my request technician get hold of me came asses the issue concluded need to be replaced came with the item and completed the job

2 years ago

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Debi Salling Lemont, IL

They rank well for the 2 times I was approved for a repair. My 1st repair was denied and I disputed it. It was still denied. I feel it was unreasonable, put my family in danger and cost me over $500 to repair on my own.

2 years ago

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Carol Vickery Desoto, TX

Recently we had a concern with our GE refrigerator freezing upon freezer side and not cold enough on refrigerator side. Choice Warranty handled our concerns quickly and met our needs.

2 years ago

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Leonard Joliet, IL

I had a repair job that they approved, but I had to pay the total amount out of my pocket. When I called customer service on three occasions and was told that they would call me back, and to this day, I still have not heard from them.

2 years ago

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Eloisa Arlington, TX

YAC was not cooling. There was several companies to check the AC. It took a year before they decided that I needed a new AC. When it went out it was when the temperature was extremely hot that was it June when it stop cooling and through the rest of the summer.

2 years ago

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Fred Fair Fritch, TX

Customer service is terrible. The person that sold me the warranty assured me if I had any problems I could call him direct. When I called they act as if they dont know you. I have tried to get a refund for one of my properties 3 times now and just when we get to the refund part the call is dropped. Really 3 times in a row?

2 years ago

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Dorothy Desoto, TX

The service providers that sent for my air conditioner were price gougers. They put a hole in my line and can't back wanting 4K on one visit and $525.on the next visit. 72 degrees and Dexterity. Choice Home was no help . I had to go outside of choice to get my repairs.

2 years ago

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Celestine s Joe Sanford, FL

Choice Home Warranty have companies that do not come when they are suppose to and also. I have had a problem with my hot water heater. They told me I should contact the technician that came out to get the date that my hot water heater would be available. Why should I contact anyone. I feel this is something they should follow up on.

2 years ago

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Steven Collins Hinesville, GA

I've called them about my ac, after they sent a tech out to fix it, on the 10th of June, my pipe outside started frosting up, not quite frozen yet, I called them back on the 10th to tell them my situation, long story short,I haven't seem the tech yet, even after they told me, ye would come back and I don't have to pay the 85. So I called a few days later, and the girl said, she was getting a hold of them, because the tech had to give them a diagnostic update, she even told me she was on the phone with them, while she was on the phone with me, told me to call back the next day, and they should beable to tell me what's the next step, I called back two days later thinking I'll give them a extra day, the girl who answered this time, says, no diagnostic was uploaded, I'm like than I was lied to by yall!!, so she tells me she's gonna send the tech a email, to call me, I waited, and no call for like three days, I called the company personally, they said,no one sent them anything!!! We pay a home warranty company to help us, and I'm not feeling like yall are!!

2 years ago

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Grace Robles Herndon, VA

They are a good company but I experienced having to pay twice for the same service even though it was cause b the initial reason of the service ticket.

2 years ago Edited January 19, 2024

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Dana Hogue Newark, DE

My HVAC system stopped working. I called and submitted a claim. A tech came out and said and electrician needed to come out to replace the breaker in my box. That tech came and tried to swindle money to have the entire box replaced unnecessarily and hike prices to replace both breakers when they as worn and rusted as he led me to believe. Then I needed to have an HVAC tech come back out but was through a different company. He said he needed to order a switch and after he not returning calls and never hearing from him again, another company came out and said it was a leak;not the switch but would be $1200.00!! Your company refused to resolve this claim stating it was due to normal wear and tear. This system is only three years old. I set up an appeal and AGAIN,was denied any help in resolving my problem since parts under warranty. Its the labor to fix it that would have been a tremendous help to me but your company refused to help me further. This is a new warranty that my father strongly spoke very highly of your company in having one with you himself for 6 years and was very satisfied with. He is appalled at this outcome as am I and considering not renewing his warranty as I am also. This is the first time I have used your services and from start to finish have been DISSATISFIED! I will be speaking of my experience with your company to everyone. My father has also shared this with his friends and family. I am still without a working HVAC system and have medical problems that is being effected by my dead end situation with all of this. I cannot afford to have it fixed. I'm upset over the weeks of ongoing appointments, lost time from work, the amount of time all of this took to just be left without a solution, a fixed system and extra frustration and anxiety I medically just cannot afford to have and my myself and children suffering in the summer heat. It's horrible how you will take money but when it's needed to be used for services paid for, you turn your cheek the other way, have a blind eye to standing by your customers and their needs and don't think twice about it or even meeting me half way and negotiating something that can be worked out to help the very customer that depends on you and your services when needed.

2 years ago

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Michael Cateriny Orange City, FL

They pick and choose what they will fix. My A/C blower motor started shaking really bad and there saying it's my fault for not catching the problem before the bearing went bad. I tried to speak to the case worker and she still said no. I'm calling my own repair man. I would never do any more with them total rip off. ker but she still said they won't fix it. king with king eek with case woeker aboat

2 years ago

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Robert Parker Mc Gregor, TX

The repair person came and said our icemaker could not be repaired because of parts unavailability. Choice offered me under $400. To settle my claim when it costs $2450 for a new one. When I objected, I was told a senior claim adjuster would contact me and when she did I voiced my objection, she asked me to supply some additional information. She said she would email me within 24 hours and I could respond. After 30 hours, I hadn't heard from her so I got her email address and sent the information. It has been 10 days since I talked to her and still no word. I have recommended several friends to Choice and they are now Choice customers. Now I regret doing so.

2 years ago

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Verified Customer

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John Durkin Westfield, IN

CHW has a large array of options to choose from. They will work with you as far as contractors go. Just a good home warranty company to have in your corner

2 years ago

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Jim Oelgoetz Lenoir City, TN

Service was fast and prompt, though the technician could have done better to replace the water heater insulation after removing some of it for the repair.

2 years ago

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Daniel Joseph Bonanni Beach Haven, NJ

prompt and professional, the service representative is attentive and responsive compared to the last warranty company that I always had to call, recall.

2 years ago

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Kristina Sadovnikova Las Vegas, NV

The appointment was scheduled immediately. They showed up on time and I received several phone calls to verify the schedule. Problem was slfoxed the same day.

2 years ago

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Raychelle Neill Mililani, HI

Customer service was great, I had to find my own vendor for a plumbing repair and I did not like that the vendor had to provide a diagnosis prior to approval for reimbursement. This was a toile that was not flushing.

2 years ago

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Linda Steele Murchison, TX

I have only had one experience with this warranty company. The experience was very pleasant, courteous and thourough. We will reconsider the rating if further experience is forthcoming.

2 years ago

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Ray Eaton

multiple visits for the same issue. escalation to management was required to get a service call scheduled

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2022

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Tracy OBrien Bogalusa, LA

I have had an ac that has been up for replacement for over a month. Techs have told them its to old to find parts and its break down from wear and tear. At this point its a breach of contract on their end, I have all phone calls recorded and i have all emails and correspondence printed and handed to a lawyer to presue if they dont get this ac done in the next week.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2022

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Wallene L Stauffacher Tucson, AZ

choice set appt. for plumbers to come out on a saturday to fix a leak. They came found problem and called choice to get approval. They waited on phone forever and never got an answer. so we had to wait til Monday with the leak

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Daina Sellersville, PA

While I feel I got a pretty good deal with CHW, my overall experience has generally been frustrating. One example is that my dishwasher has not worked since October and it is now June...we are hoping in July it will be fixed through CHW.

2 years ago

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Marie Rondini Branford, CT

My last call was for a clogged drain and leaking water faucet they refused to cover the faucet saying it was too old. When I appealed this decision the representative failed to respond. I reached after several days He was indifferent and rude. Not an appeals person. He was hard to reach and then never bothered to get back to me. It was an upsetting experience and left sorry I had 2 years left of a five year contract all of the people they send for repairs complain that they never they they never they they that they deny most of the claims put in for customers even though I tried to talk to a supervisor there representative claimed he was the best I could do a say or

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Rochelle and Otha Yarborough Hampton, VA

Ms S I have been very very disappointed in CHW. My ac went out 3weeks ago. A tech was sent and he installed the wrong capacitor which caused me ac unit to go out completely!!!! I was allowed to find my own tech and have them look at the system. They concluded that the high amperage of capacitor caused my system to fail completely!! So I had them file thier diagnosis. Choice has given me 3 different sites to file the claim. Only today 6/30 I got email with ANOTHER site to file!!@ this is outrageous. No one should have to go thru this. Directions by cus service should be clear. My wife and I have called or emailed at least 25 times trying to resolve this matter. I could have had it replaced by now but Choice would not reimburse me at all! Can you please help resolve this matter. My home is hot and very uncomfortable right now. I've asked for a supervisor or manager and was refused access. This is very poor service and sub par customer service....I oay my premiums and expect quality service in return policy#258344127! My service call fees should be refunded and given 6 months free!!

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Please have your technician enter the diagnosis for review at https://www.choicehomewarranty.com/diagnosis/ . Once the diagnosis is entered the claim will move forward.

Kind Regards,

CHW Team

Jun. 29th, 2022

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James Ellen Jennings, LA

They respond quickly and in a timely manner. But some of the things that we wanted covered, they hardly had. We went from a $45 co-pay and then it jumped up to $90. I felt like that was an expensive jump, especially when other people who just started using Choice are paying $60 for their co-pay.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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A. Maricopa, AZ

The person I talked to was very helpful and conservative and he got everything working so I was pretty happy about that. But it is a bummer that they don't cover windows.

2 years ago

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Kevin North Las Vegas, NV

When I needed my refrigerator replaced they were right on it, two days later they sent me the notice that they were going to replace the refrigerator. They gave me a quick response. I like the service so far, it is quick.

2 years ago

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Paul Plano, TX

It's kind of difficult to get somebody to talk to. It is always automated on the phone or on the computer, and sometimes when you have problems around the house you'd like to talk to somebody to explain to them what is going on. I trust the people that they send to my house. I've have a pool and two years ago I had problems with my heater on the pool. The pool guy that they sent out, he cut the heater off and said they would come back to fix it and that never has happened and I cannot get hold of him and the warranty company didn't help.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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K Rock Hill, SC

Sometimes the service is good, sometimes just fair. Awesome job market people they send out. My air conditioning was not working and I called and made an appointment and they came out and fixed it.

2 years ago

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Laurel San Antonio, TX

I like the online system because I don't have to deal with people, you just fill it out online and you're good to go. They are the most cost effective company.

2 years ago

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Stephen Early, TX

I couldn't get help when I needed it. It was a Saturday night and they wouldn't answer the phone several times and then when they did they told me if they could do anything that it might take several days. I just used a thousand dollars of my own money to fix it so I'm not happy with the company at all. I wouldn't recommend it to anybody. They are highly unreliable.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Terri Henrietta, TX

The experience I've had has not been good. Several people that were supposed to get back to me in the situation that was an emergency at the time did not. We had a lot of problems dealing with all of the people. Our central air was not working in Texas. They were supposed to get back to me and try to get somebody there because we're seniors. I have COPD. My husband has breathing problems too now that he got back to us. Then somebody told us that we we can contact a local air conditioning and they gave us the address to submit it which I did. They initially declined. They said it hadn't been appropriately put through and that we were not going to be reimbursed. I worked it out. We're getting $200 back within a month or something, it was more than the $65 that we paid, but we did get it. We're waiting to be reimbursed. It was a terrible experience. We are unhappy with our first involvement.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Anonymous Jacksonville, FL

Instead of replacing my stove they gave me their costs for the stove and it was a hundred and fifty dollars less than the actual replacement value. The technicians they send are fine. They give me the best deal.

2 years ago

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Florence Tampa, FL

I like the price. My dishwasher broke and they wouldn't replace it. They offered me a buyout a very inexpensive buyout. And I'm really very pleased. When I try to call them I can't speak to anyone and when I finally do it's a case manager and I have to wait a long time to get to the case manager. It seems like they try to do everything automated through the phone line. And It's not very difficult. And they have a set way of dealing with anything that exceeds a certain amount if your repair is over a certain number of dollars.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Anthony Sneads Ferry, NC

I just used it for my air conditioning. The fan motor broke, I was so annoyed. I do recommend them to my clients. I have been with them now for about twelve years.

2 years ago

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Virginia Cumming, GA

I can usually get feedback from them quickly. I like the coverage and the price. My dishwasher was leaking and they came out and figured out why it was leaking but it did take a week to get the part.

2 years ago

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Dixie Farmington, MO

They're very helpful. They try to do the best they can and they answer my questions and they're very courteous. As a company they're okay, but they don't have many people in my area that are in their network.

2 years ago

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Angela Stone Mountain, GA

They were very responsive and they sent somebody out. When I called I didn't have to wait a long time and the guy was able to fix it without replacing it.

2 years ago

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Janet Plano, TX

Excellent service, they are always always there for me. Recently used it for the garage door, got excellent service, they fixed in the proper time within twenty four hours.

2 years ago

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Steve

Its worth it. I just call and they send a service guy out for the problem. They know what they're doing and ordered the part and took care of the problem.

2 years ago

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Barbara

I've only used it twice and each time it was very convenient very quick and the people were timely they did an excellent job and I'm happy. It's been great.

2 years ago

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Lillian Orlando, FL

They're very responsive. Just recently the air conditioning unit went out and I put in a claim and then within forty eight hours I already had a technician here fixing it.

2 years ago

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Marland Red Oak, TX

This is a great company. They're very knowledgeable and very helpful. I used for the dishwasher and they scheduled someone for the next day and they came out and fixed it.

2 years ago

Choice Home Warranty Reviews