Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Dennis Millstadt, IL

I've had poor response in the past. My most recent experience was better than before, this time the plumber showed up on time when he was supposed to. The couple other previous times I had I had people show up not do the work and then not come back but this time Johnson Builders did a good job. They don't include faucets.

4 years ago

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Verified Customer

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Jessica Kansas City, MO

I like the convenience of claims online. The staff is always pleasant when I call them to voice the issue that I'm experiencing. I'm satisfied with the service. I get a technician out In timely fashion.

4 years ago

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Verified Customer

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Anonymous Newburgh, IN

No complaints so far. I had something that was not working and the technician came out and he replaced an part. The second time they came was for my dish washer and again the specialist siad they have to replace a part and they were able to replace the part.

4 years ago

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Verified Customer

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Paul North Las Vegas, NV

Last time I used it was because my garbage disposal quit working and they followed up, the guy came out diagnosed it and actually had the part on hand so we changed it out. I'm good for the next five years so.

4 years ago

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Verified Customer

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Mariano M & Mary H Phoenix, AZ

They're doing a good job, I'm happy with them. Very positive. They were pretty good. I was really impress and satisfied with them. Pretty quick to answer my questions and get the repair guy out here.

4 years ago

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Verified Customer

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Dewayne Delray Beach, FL

They've been very helpful and courteous and that means a lot. I needed to use my warranty on my refrigerator ice maker and the guy called come out, the guy come out check it out and fixed the refrigerator icemaker which was very nice. The quality was very nice, very good.

4 years ago

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Verified Customer

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Donald Orange Park, FL

I needed some repair on my oven and it was done within two days and it was done with my satisfaction. Very positive. They're always dependable, they're always available to give advice, voicemail or electronics email whatever.

4 years ago

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Verified Customer

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Paul Avon, OH

I had a dishwasher break and after going through several different repair companies It's finally been replaced. I had several good experiences and maybe a couple that were a little more difficult. I've been a little disappointed on the total amount of coverage.

4 years ago

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Verified Customer

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Anonymous

We contacted Choice Warranty in July when our A/C went out. The technician they sent out replaced the control board and installed it incorrectly. When we turned on the furnace in November it wouldn't blow heat. Choice sent out a different company and the technician found that the previous company had incorrectly installed the control board not allowing the heater to work properly. Choice Warranty denied the furnace claim "we don't cover incorrectly installed parts". They graciously offered to pay half of my repair. We paid the technician to do a complete inspection of the system for our benefit. He found that the heat exchanger has an issue which makes the system unsafe to use due to high CO2 levels. Choice Warranty has denied this claim for a new system saying it is related to the control board claim. Why pay for a Warranty if they won't cover a malfunctioning furnace that has nothing to do with a control board. We DON'T RECOMMEND THIS COMPANY AT ALL! Now we are cold and have to find a way to pay for a new furnace on our dime.

4 years ago Edited January 10, 2024

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Verified Customer

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Bobby & Shawna Fort Worth, TX

Dishwasher went out I called, within a day or so they had a technician to come out and it was fixed within fifteen minutes. It was prompt. When I called they answered immediately. The price is very budget friendly

4 years ago

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Verified Customer

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Joyce Heinz Saint Simons Island, GA

I live on a barrier island and own a custom built home with end appliances. It is more efficient for me to determine who in my area is competent to work on my units therefore it would help to make it easier s for me to do this. In my last issue I didn't even ask recompense for the service call because it was so little difference and not worth my time.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Cecily Silberman Miami, FL

The repair man (washing mach) was knowledgeable and efficient and professional and did an excellent job. Choice kept its word and had an extensive repair done on the machine which is now working perfectly.

4 years ago

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Verified Customer

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Judith Bohannon Knoxville, TN

I had a water heater issue, and they had a new heater installed at the recommendation of the service tech. It was very easy to deal with both Choice and the service provider, Plumb Rite. Excellent service!

4 years ago

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Verified Customer

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Diana Murray Ballston Spa, NY

I was very pleased with the service I received when my ceiling fan broke. I have COPD and need the air at night and they sent someone within in a couple of days and it was replaced the next day.

4 years ago

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Verified Customer

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Frank Taylor Whitakers, NC

i contacted choice and had a faulty heat pump. choice in turn they contracted the work to air axpress and heating. the work was accomplied asap. i recommend choice and air express and heating

4 years ago

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Verified Customer

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Rebecca Simms Edgewood, MD

For repairs the service is good. Response time is good. But if your appliance needs to be replaced, Choice Home Warranty falsely advertised that the will replace your appliance. They will pay you a fraction of the cost to replace your appliance and there is nothing you can do about it because of the fine print. Also I received a Lowes gift card that they would not accept.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Alice Westwego, LA

Really appreciated their excellent service. The first time I used it was with my dryer. They sent the money right away and it was fixed. The second time was for a plumbing issue.

4 years ago

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Verified Customer

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Iesha Dickinson, TX

Choice has the most inclusive package for a competitive price. We've had our house services two different times and both times we had responses within a day or two. They did their job well.

4 years ago

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Verified Customer

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Joe Leland, NC

Everything is done when it is needed done. I put in a work order for my dryer because it was making noise and two days later the part came and it was done. They are always taking care of my needs.

4 years ago

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Verified Customer

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Larry K Scotch Plains, NJ

Price is reasonable. They look for a pretty good vendor. There are others but they did a pretty decent job. It can be hard ot speak to a person but I have been satisfied with the final results

4 years ago

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Verified Customer

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Billy And Janet Seguin, TX

My dishwasher quit working and they someone out in three days. I had to wait for a part. The people were kind of busy. I would have liked someone out sooner but they are busy.

4 years ago

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Verified Customer

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LaTonya Hickman Philadelphia, PA

My Tech Mr Henry T is great but what i paid for is not what Im suppose to receive. I was told the reason my boiler stopped working was that it wasnt cleaned. But it was regularly maintenance. Then i was told the boiler was too old and parts are hard to find and customer service said boiler wasnt covered

4 years ago

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Verified Customer

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Rodney Love Farmington, MI

The reason why Choice received a poor review is because of my last claim. I had an obvious issue with a leaking garbage disposal, and I could not use my sink. I followed the process by filling the claim and a service tech came out to diagnose the issue. I paid my deductible as agreed and the tech confirmed that the disposal needed to be replaced. He notified choice of what he had to do, and he said he has a replacement unit in his truck, and he can proceed right away. The issue that I have is the claim had to be reviewed before the repair could take place even though he was already on site and he could not proceed until everything was authorized. In the meantime, I could not use my sink and he could not wait and was dispatched to another job. This is beyond acceptable because this was something that should not have taken an extensive amount of time to approve especially, while he was already on-site. If this is going to be the course of action for every claim I am going to start searching for another company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Verified Customer

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Michaela J Muckenthaler Saint Louis, MO

I have a DW that needs repaired and the tech had come to find the items that are needed. I have waited over a week. The tech was supposed to come on the 20th. No show no phone call no anything. I called the office the next day. She was going to call me back and never did. I called the next day and she said she was waiting to hear from the parts company still no response back. The only reason I have given you a 3 is because I had gotten good service on another claim. I am very disappointed in my DW claim

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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KIMBERLY T MARTIN New Smyrna Beach, FL

I received prompt response to both service calls that we had to make for repairs needed for appliances and a/c unit. The technician was very good at communicating his arrival time and follow up when needed.

4 years ago

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Verified Customer

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Elaine Howard San Angelo, TX

We've had a good experience with the company. It's easy to contact them and to get service people out. The peace of mind, knowing someone is working to get help for me, is great.

4 years ago

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Verified Customer

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Cheryl Wheelwright

Rapid response from both Choice and the contractor that responded. Unlike the previous company who took 7 weeks to fix my oven, this company had my AC repaired within three days.

4 years ago Edited January 10, 2024

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Verified Customer

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Judy Calvin Huntsville, AL

Just because a dies when I said came out to fix my AC was broke and I told me what was going on very nice gentleman I'm like to very much I just wish you guys had where you can send a paper which governments don't come

4 years ago

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Verified Customer

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Norma Felton New Orleans, LA

The technician sent to repair my refrigerator/freezer was most professional and thorough. He came back several times and was not satisfied until the unit was up and running.

4 years ago

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Verified Customer

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Robert Trevino Chicago, IL

We had a good response time with our refrigerator problems but our plumbing issue took a few weeks to resolve. The plumber kept making appt to come out but never did. 3 qppts were set up and he never showed up or called. If I had canceled these appts I probably would have had to pay for a missed appointment. On the 4th scheduled appt ,the plumber did a how up and did a fine job. But it it took 2 weeks to get issue fixed. It was just a faucet repair.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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B Roberts Phoenix, AZ

They are supposed to replace what can't be repaired but they never allocate enough money to completely replace an item. Initial offer is insultingly low and always have to call and try to get a decent amount to replace an item. Alwaohave to add money to even get a low price range product.

4 years ago

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Verified Customer

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Betty Jeane Hazlewood League City, TX

I do not think it is fair that you can decide on your own not to pay for a repair (when it is in the policy to cover it) and not pay it ! Your company thought instead to pay me a measly $200 for a "new dishwasher" because your company did not want to pay for the repair. I am still without a dishwasher because $200 will not even cover half the price of a dishwasher!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Verified Customer

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Johnny Lozano San Antonio, TX

Appliance replacement money offered is nowhere near true customer replacement cost. Installation of replacement appliance is supposedly not provided per contract, but nowhere does it explicitly state that other than for appliances removed because of water damage/leakage.

4 years ago

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Verified Customer

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Mark Lauria Jacksonville, NC

After emailing CHW I had a schedule appointment within 1 hr. They gave me the service technician name and phone number. With in 48 hrs the service technician was at my house to repair my furnace.

4 years ago

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Verified Customer

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SCOTT RACZ Tinley Park, IL

The solution to our leaking washer that does not drain was to let it leak for months and mop up the water until it stops as there is blockage in the system. This is unacceptable and we were told to get our own repair man to do the work and they would reimburse us. We can't find anyone who wants to work with this company because of their demands. It's been over 3 months and we are still without a working dishwasher. They did fix a leak in a timely fashion.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Verified Customer

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Clarice Houston, TX

Every time I call for service, they were exceptional. I used it for my drainage stop as well as my washer. It was professional. The work was done in less than thirty minutes. The price and wait times are good.

4 years ago

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Verified Customer

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James St Louis, MO

Choice home warranty was the best decision I made after purchasing a home, they're very reliable and for the monthly fee, you can't beat the service they provide. They are EXCELLENT.

4 years ago Edited January 10, 2024

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Verified Customer

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Larry/ Jamie Phoenix, AZ

Our garage door opener broke on Sunday and I sent in a request and someone came out on Monday. It was a very quick turnaround. The repairman was very professional. They were very responsive.

4 years ago

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Verified Customer

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Robert Naples, FL

So far the service has been pretty good. I've had one claim and they were responsive to it. It was the garbage disposal and they came and got it done quickly. They got the job done as advertised. I was looking forward to having my pool and spa covered but they aren't currently.

4 years ago

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Verified Customer

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Barry Lubbock, TX

Everything has been going really well. They have a great reputation. Things have been repaired really smoothly. I did have one vendor who took my payment and didn't do the work but everyone else was good.

4 years ago

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Verified Customer

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Carolyn Avondale, AZ

Customer service is great. They sent someone to look at my situation. I had a great response time. The gentleman that came was wonderful. He was very polite and thorough. I wasn't happy as happy with the plumber that came.

4 years ago

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Verified Customer

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Saranya Harrisburg, NC

My friend recommended choice to me. The support is good. I do feel the sales department is rude. I believe it is an agents job to provide as much information as possible to you know. My experience with the dishwasher was good. I have no complaints about the quality of service.

4 years ago

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Verified Customer

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Barb Irwin, PA

When I called them they answered me right away and sent somebody out. My washer wasn't working correctly they sent a serviceman out for me. I needed something to keep my appliances protected.

4 years ago

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Verified Customer

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Alan Des Plaines, IL

So far they answered my needs. I really haven't had anything done but I thought I had a problem and they responded very quickly and so I was very satisfied. They responded quickly.

4 years ago

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Verified Customer

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Robert Alexander Campbellsville, KY

The website is a little difficult to get into to report something. I had our washers that broke down and they had to order parts and replaced it. I understand the delay and then contacting you I'd like to see that a little bit better, for the serviceman to get to home but it's what it is.

4 years ago

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Anonymous Morrisville, NC

The customer support is not good. My refrigerator was broken and the parts were not available like that so it took a couple of months. When I tried to contact them some representatives told me it was still under warranty and sometimes the people are telling the warranty is expired. Overall I'm good with Choice home warranty. There was just the one time it was a really bad experience .

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Verified Customer

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Laura Cottage Grove, OR

I would like to have a hard copy of my policy. I asked for one and wasn't given one. I would like the paperwork as a guarantee. When I did use the warranty, a very exceptional plumber came and did the work and I only paid the deductible.

4 years ago

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Verified Customer

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Anonymous Dallas, TX

Everybody has been nice and efficient. I have appreciated it. They got a technician out to me the next day. I had a really bad experience with a previous home warranty company.

4 years ago

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Verified Customer

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Rick Walls, MS

They are a lot higher priced than the other companies. My washer had broken and they said that was outdated so they wouldn't be repair or replace it, they just gave me the value of a the part that needed at the the value of my washer, which was not what their warranty. They've done pretty good on the last one.

4 years ago

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Verified Customer

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Paulette Covington, GA

I wasn't pleased with the service of my previous home warranty so I switched to Choice. The customer service is the best. They try their best and if they make a mistake, they try to correct it. I was pleased with it the several times I've used it. They made sure everything was met and the service was rendered. You do have to go through a lot of steps to get to a live person when you call.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

Choice Home Warranty Reviews