Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Scott Nelson Toms River, NJ

The service techs that come are very good, the issue is it takes many days to get service. The cost of the service far exceeds the results. I was totally out of heat for many days waiting for help. U can't reach a live person on the weekends. The sales person falsely stated that service should be at the home the same day or next day. With my two calls it was several to many days.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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MS Summerfield, FL

I called chw with a claim for our washer and dryer. I was told this would be a SINGLE service call fee.$75 when this person showed up in his car, No tools he looked at the washer and said he had to order tension rods and he came up with that by pushing on the drum. Thats it! Didn't touch the dryer, didn't listen to what I said was the problem. Then he said its $150 because of two appliances one of which he didn't even touch. I get an email from chw saying they scheduled an appointment for Feb 25, so I called the "Repair person " and told him we wouldn't be home the 25th and he said they don't have the parts yet anyway and he would let me know when they came. Then I called chw and explained this person charged me $150 instead of 75 and the customer service person said they would get my $75 back when they could reach the vendor who by the way has no website, no address only a cell number. Never heard from anyone, chw or the vendor. Now chw said I have to prove I paid this crook and that if they don't reimburse me that chw would comp my next service call? So I'm out $150 ? Because chw doesn't know who they're sending to peoples homes? I will NEVER call chw again and you better believe this review you've been wanting is going on Yelp and any place else I can think of! Unbelievably bad business on Choice home warranties part.

2 years ago

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Cheryl McDowell

We had to claims that were not paid one of them was our heater and air conditioner and there was no reason why it should not have been paid we are very unhappy

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

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James And Donna Eureka, MO

I signed up quite a few years ago probably because of their price and the cost for the people come out to do the work. Sometimes I've had issues and they needed to be addressed. It ended up being a couple days for the air conditioning when it went out.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Karen Greenville, NC

They got back to me quickly, however with ordering parts and stuff has been difficult. I thought they would replace my microwave with full value but they only replace around $200.

2 years ago

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Charles Phoenix, AZ

The technician that came out was very positive and upbeat, however my problem that I want to get resolved still exists. I've used it twice now, the first time it was denied. I had just started paying for the service the beginning of January but my policy didn't go into effect until February, so they denied my first request.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Anonymous Indianapolis, IN

I haven't had any problems with them. I'm just happy with the service they can provide. Happy with the technicians that come out. No more problems in my bathroom.

2 years ago

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Thomas Denver, CO

Great pre and post follow up. Showed up at my home at the recommended time. Very professional and knowledgeable. Resolved the issue with the Double-Drawer Refrigerator.

2 years ago Edited January 10, 2024

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Huyen Seven Corners, VA

I got estimated for the refrigerator replacement but they only gave me very little, not as much as I wanted to replace the whole refrigerator. I have to put on money out of pocket half of the price to buy a new one, so I'm not very satisfied with that.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Lenora Tripplett Rockford, IL

You know when you have an emergency breakdown like your furnace goes out on the coldest day if the year and, you have company from out of town you want immediate attention but, you have to wait which could take hours.

2 years ago

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Valerie C Williams Riverdale, MD

I have an issue with my registration my food is going bad easily. A Tech was sent out from Sears It worked ok for couple of days and went dead again. I called CHW to address the issue the rep told my to contact the service guy directly. A claim was put in but no one has contacted me. I am currently not working.

2 years ago

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D Gesser Charlotte, NC

THEY DO NOT LIVE UP TO THEIR AGREEMENT! They determined our over the range GE 1800 w microwave needed replacement. They did not replace & install as the warranty states. Instead they opted for a clause where they offer you a Lowe's gift card for about 1/3 of the value, claiming it is not based on retail costs but costs they are able to obtain. I contacted our state attorney general's office and they told me there were already 11 claims filed against them in 2.5 months in 2022 and too numerous ones to count prior to that. BUYER BEWARE! Good thing it wasn't my air conditioning system. A total waste of money!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Connie Daubenmire Mesquite, TX

The contractors they retain are very low quality. I have had systems made worse by the technician, I have personal items turn up missing, and have had appointments rescheduled multiple times. The service fee is too high for someone on a limited income and you still get the that’s not covered mantra.

2 years ago Edited January 10, 2024

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Trina Levins Cincinnati, OH

The men that came to fix my sink was professional. Respectful, and got the job done. The only issue is how long it took to have someone come to fix the sink. It was a week. That's two long!

2 years ago

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Brenda West Rutledge, TN

Because of an EMERGENCY repair that wasn't recognized as such. Water heater flooded floor...1 week b4 repair could come out. Called my person who came that day. Would not reimburse cost. Company DOES NOT recognize emergencies. Will give better review if reimbursed for invoice.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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William Malcom Eatonton, GA

I called to have a service done for my a/c to figure out why the air was not flowing throughout my home. I told them them It wasn't the unit because It broke last summer and was fixed. It now was not distributing air flow correctly. I made 2 claims for a/c and ductwork because I was unsure of what was causing this issue. My claim was filled and a very good technician came out to service. He diagnosed the problem and which he said could be fixed. He emailed his findings to Choice and did not hear back. I had to call and find out what was going on. I was told that I had to show that the a/c had been fixed before they would move forward. I'm thinking this means from the past summer since I was not a customer with you to show that it's not a preexisting problem. I sent in my invoice from the repair and didn't hear anything for over a week. I called the case manager and she informed me that it was received and would be under review. I waited over a week again with no response. I called my agent again and she said she moved it up the list and would let me know something soon. I never heard from her again but did receive an email saying that they can't move forward until the problem is fixed. So I emailed my agaent back asking what else they need. I sent them what I had about my unit being fixed. This is not even the same problem I had the past summer. So I'm guessing they are not going to cover any ac work until I fix the problem. My question is why even pay you every month if I still have to pay out of pocket for repairs. Should have never switched from my former company but Choice was rated #1 with a better price. Companies like this are all a scam. Take your money and when things happen give you the run around or find a way to cheat you! Extremely dissatisfied and plan on cancelling my service and possibly letting BBB know what type of service is provided here.

2 years ago

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Joel Wine Auburn, GA

Had to call about a plumbing problem. They were very friendly and acted quickly. Plumber was out at the in 2 days. Took them a few hours to fix. Great ajob!

2 years ago

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Jolesha Sherwood, AR

The guy they sent me to ix my water pipe lied to me and it cost me extra. I don’t blame choice, I blame the person they sent. The person went for the dishwasher was able to fix it really quickly.

2 years ago

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Catherine Longmont, CO

They found me a plumber who was friendly and knowledgeable. He lived a distance from my house but he did come back a few days later to replace the part. I am disappointed there is not a serviceman in my immediate area.

2 years ago

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Don And Vicki Cottage Grove, MN

Wish they had more contractors in the area. They seem somewhat limited in our area. The rest is good so far. They followed through with the water heater. It was done in a quick amount of time. A day or two.

2 years ago

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Andrea Upper Marlboro, MD

The system is automated so you don’t talk to a person. The next day a rep called me and scheduled an appointment. The service was really good. It was fixed right.

2 years ago

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Ronald Virginia Beach, VA

Seemed like a good value when I started. The people that are responsible for reading the claims don’t read them. For example for our microwave we had all the parts replaced and it is not fixed. We had three different repair people come out and after four months it is still not fixed.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Anonymous Las Vegas, NV

I shopped around a bit and felt they were right for me. They sent someone out the next to fix my toilet. They denied my claim one time because I didn’t call them before the problem got worse.

2 years ago

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Patricia Pittsburgh, PA

If something happens it is easy to make a phone call and get someone out. I am not worried. The customer support answers phone calls and always gets someone out. I did have to complain to get them to replace the ceiling fan. I did appreciate that when I didn’t want a contractor to come out because he is negative, they sent someone else.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Edrena Salisbury, NC

When I called to have the dishwasher fixed the technician said it couldn’t be fixed and needed to be replaced and reported that to them and they offered me only two hundred and fifty dollars. I couldn’t get a dishwasher for that amount so I don’t have a dishwasher. Other times I am satisfied with how they solve my problems.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Anonymous Sykesville, MD

I chose them for the price. The first time went to use it, they told me even though it was passed the thirty days, they were not going to pay for it because they thought it was too soon. For the most part the service is good but sometimes they offer you a lower value to replace things.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Tressa Marietta, GA

Thought it was a good investment but I’ve had trouble with my dishwasher ever since September. We’ve had eight service calls and multiple items replaced as promised but we can’t figure out how to get our dishwasher replaced. All of the people they have sent to the house have been professional and cleaned up after themselves.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Ashley Indianapolis, IN

I will not be renewing my policy with Choice Home Warranty. I will for sure be going with a different company. They did not cover the full cost of the microwave. I also had a plumbing issue and it took them 48 hours to come out even though it was leaking on the first floor of my home. I couldn’t wait 48 hours so I had to pay out of pocket and they don’t provide refunds or any type of assistance.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Darlene Cross, SC

Really happy that I can talk to a real person who understands us. When my washer quit working, the guy came out in a couple of days and ordered a part and was able to fix it.

2 years ago

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Michael Summerville, SC

The service technician was great through the home warranty company. I had one situation they siad was normal wear and tear and they didn't want to cover.

2 years ago

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Frederick Lanciano Clermont, FL

Friendly service writers they always send qualified companies for repairs if something is unrepairable they give you a fair amount to replace it very satisfied

2 years ago Edited January 10, 2024

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Carolann Coriano Leland, NC

Finally, after many, many repairmen sent by you, none of whom fixed the problem, Clayton from A&E Sears made the correct diagnosis and our issue has been resolved.

2 years ago

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Michelle R Emerick Chicago, IL

We have had no heat for 11 days. Yes, our repair has been approved. But our service provider is not moving forward since he has been told by Choice that Choice will only pay him a total of $650 to install the furnace. He usually received $1560 to install and cannot afford to install for $650. Choice told him 2 days ago that Choice would contact me to discuss within 24 hours. No one called. I called yesterday and begged to speak with a supervisor and was denied this ability. I was told someone would call within 24 hours. NO ONE CALLED. We have no heat and it is 27 degrees Farenheit in Chicago. We are paying high electric bills for 11 days now for space heaters as I am having to keep our water running to keep pipes from freezing while Choice fails to follow through on their commitment to us the policy holder. Why will Choice does not pay the service provider the needed cost to install our furnace. I am on the phone now with a Choice service rep Norbert on the "questions about your policy line" and he is saying the operator yesterday did not make record of our call, nor did that operator make the request he promised for me to speak with a supervisor. I called at 3:02 and was on the phone with him for 13 minutes. It is 3/10 and I called at 4:02 and am asking to speak with a supervisor and get resolution about when I will receive our furnace and some heat. 15 minutes later and I am on hold again. And again I am waiting for a supervisor to call me within 24 hours...

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 22nd, 2022

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Edith J Coleman Montgomery, AL

Microwave issues. Sent a technician out. Tech said he needed to order a part, never called never came back. We finally called Choice and they stated they could'nt replace microwave, not usual wear and tear. The door handle had come off. They only gave us a credit towards a new microwave, which we are still waiting on.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Ivy And Linda Denham Springs, LA

Every time I call them, they are very helpful and have assisted me. They follow up on things and help the customer. Our garage door was fixed promptly. It is an awful amount of money.

2 years ago

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Joann Tampa, FL

Used it recently for my air conditioning and they told me what I needed to correct it. They normally respond right away. I was offered a pretty good deal.

2 years ago

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Myleen Beckum Pekin, IL

The tech team they sent to fix my garbage disposal came right out the day after i requested service ... on a sunday... and were so polite and professional. Loved them

2 years ago

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Keren Cinzio Clarksville, TN

Because there was a plumber at my house to fix what I thought was a disposal issue only to find out it was the pipe next to it. HAVE THE PLUMBER WHO IS ALREADY IN MY HOUSE FIX IT!!! Why do I have to pay ANOTHER $65 for a different plumber to come back to my house? JUST DOES NOT MAKE ANY SENSE AT ALL. Same trade Easy fix

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Sharon Housh IA

I was not given the opportunity to get my microwave fixed rather than replaced at an amount that does not even cover installation of a new one and less than a microwave itself, even the exact same one. Then the claims specials doesn’t call at the appointment time. I call and settle with another claims specialist to get a check rather than a gift card. That cs doesn’t record it. I have to call back 2 weeks later and finally talk to the cs assigned to me but never called. He said that it will not take 30 days to get my check to purchase a new microwave, in with the amount won’t even cover it. I asked for my microwave to just be fixed but was told no

2 years ago Edited January 10, 2024

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Verified Customer

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Charles Dallas, NC

Called them and a technician contact acted me the next day Reschedule appointment he was on time fixed my furnace in same day I paid him and have not had a problem since

2 years ago

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Matthew Borges Ocala, FL

I've been waiting on a part for the AC for two months. When I called the technician today, I was told the order was cancelled. I understand that mistakes are made, but what I don't understand is why I wouldn't get a notification. Customer service representative/case manager has been nice.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Mary Ann Hodges Port Saint Lucie, FL

The technician who came to fix my broken dishwasher was quick to cash my check. However, it has been a month today since he was here an nothing. I keep calling him every week. He keeps telling me he is waiting for a part and it is due in any day. So frustrating and makes me wonder since this is my first request for a repair.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Linda Wright Milton, FL

in chatting with the plumber he informed me that if something is rusted or corroded, my home warranty doesnt cover it. I live in a 50 year old house, of course there is rust and corrosion

2 years ago

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Becky Cooper Jefferson, SC

They are very good about covering repairs and fixing problems the only reason I didn't give 5 stars is that when I made a claim it took 3 weeks for them to get someone out here

2 years ago

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Verified Customer

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Michael Gaddis Indianapolis, IN

My experience with Choice Home Warranty has been a pleasant one just for the phone experience itself. They always have someone helping you to get what you need.

2 years ago Edited January 10, 2024

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Erin Birmingham, AL

Hit or miss. Sometimes I have no problems and other times I have to talk to a supervisor. They diagnosed that my hot water heater was not covered and I had to pay to do it myself. They have raised the rate one time since I’ve been with them.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 28th, 2022

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Debra Riverview, FL

They have some very good repair people that work with them. I think they do try to make sure the issue is taken care of. I am very pleased that my appliances have been repaired. It has worked very well. It can be cumbersome to deal with the chat and email system rather than just speaking to someone about the issue.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 28th, 2022

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Karen M Cedar Rapids, IA

I needed my warranty probably three times and it's been satisfactory. One time it did not pan out like issue because every time I called to find out why they never called me back.

2 years ago

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Sheila Beaumont, TX

Some of the things that I felt would have been covered were not covered. I've called in before and I have not been able to get through. It was so difficult in fact, that I never even reported it after that what I needed to get done.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 28th, 2022

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Lynn Douglasville, GA

It's very hard to understand people when you're trying to get an order, so it's really long distance and it's hard to understand them because most of them don't seem like English is their first language. I needed to use my warranty to get my ceiling fans fixed and they sent out a company who basically took my money and they never came back to fix the ceiling fans so I called Choice and I never got anyone else backed out there. They never brought anyone else because they had a hard time finding a vendor.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 28th, 2022

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