Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Columbus, OH

They've been okay, except some things I thought they should cover and they didn't and it's something that was broken. They supposedly would replace it but they didn't, but that's okay. When they did come, they did a great job.

6 years ago

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Verified Customer

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Joseph Crystal City, MO

They were very responsive and took care of my problem. My refrigerator went out and they got somebody out, I believe it was a day or so, maybe two, after I called and fixed my problem. It's easy and affordable.

6 years ago

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Hellen Rockdale, TX

When you have a problem, they find somebody. Sometimes they have problems with the electrician or contractors but then they get somebody who's been here before, which I prefer. They take care of that issue when they get here and fix the job.

6 years ago

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Verified Customer

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Lary Mesquite, NV

We've had problems getting somebody out to be able to take care of the problem properly. The washing machine broke down and we couldn't get anybody out here. The people that came out were supposed to come out and never showed up. Finally we got a good person here.

6 years ago

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Gail

Inconvenient and unacceptable. It takes them a while to schedule appointments. The last time I needed to use it they schedule my appointment for about a week later and then when the guy came he said it couldn't be fixed so the next day they sent another guy and he fixed but in the meantime I was without my stove for about ten days and that's unreasonable I think that was too long to wait to have a repair done. When it's a large repair they find some reason to find it not eligible for the repair. That's happened to me twice.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 18th, 2020

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Verified Customer

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Anthony

My garbage disposal went out and they fixed it right away. It didn't cost me anything other than the fee to have them come out. I like the service and that it saves me money. It's a great service.

6 years ago

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Verified Customer

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Jason

The support is great. They answer my questions. They will respond within a day or two. My only problem with choice has been a lack of providers in the area. It normally takes them a couple of days before they can locate a provider.

6 years ago

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Verified Customer

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Bradley

I had an easy experience making a claim. We had a stove element go out and we filed a claim online. The service representative was able to come out and take care of it the next day.

6 years ago

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Teresa

Several times I've called and customer service has not understood my issue. It feels like they are reading off of a scrip but they've gotten things taken care of. The contractor they sent for our garage door was very personable and he showed us how to keep it from happening again. He worked with my schedule and was a great guy.

6 years ago

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Verified Customer

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Mary

Every time I called in they're right there and they're very helpful. I just used it last week for plumbing and they sent out a very nice man. They take care of everything as fast as possible.

6 years ago

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Verified Customer

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Debbie

When I had a problem the fixed it. The first company they sent out did not show up. I called and they immediately got me a second company. They showed up on time and he did a great job.

6 years ago

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Verified Customer

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Kevin

They were quick to respond. I was having problems with my furnace and I put a call in to choice and they set up an appointment two days later. The company that they sent out was very thorough and did good.

6 years ago

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Verified Customer

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Otha

I like the communication and the quick response to get somebody out here. My furnace went out and the first people never showed up. They got somebody else out here 2 days later that fixed my furnace.

6 years ago

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Patricia

I they would fix my appliances as if they went down.'They do not fix things that they think costs too much nor to they replace it. They wanted to send me $175 to replace my dishwasher but I cannot get a dishwasher and have it installed for $175. As much as it costs they do not replace the appliances or installed them as they were said to have done in the advertisement. I was happy with the plumber they sent to fix my toilet. He did a very good job.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 18th, 2020

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Verified Customer

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Ruth

Every time I've called there's been someone there but maybe sometimes they could be a little bit nicer. For the most part they're pretty good. I used them when my microwave stopped working. It was good but it wasn't exceptional.

6 years ago

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Verified Customer

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Terry

Our garage door quit working and we called them and they got us a garage door company. They were excellent at listening to our needs. They were very prompt and helped us right away.

6 years ago

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Verified Customer

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Rochelle

Wide range of good reliable technicians. I have been with Choice Home Warranty for a few years and it was actually my first warranty for my new home; I left and returned, learning that Choice truly was the best choice for homeowners.

6 years ago

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Verified Customer

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Dale Argyle, TX

Just recently we had a defective part and they furnish the part for me and it was no extra charge just the regular forty five dollars that you do when they visit. They did a good job, the techs assigned for this job they were there timely and they did the job correct. I was very satisfied,

6 years ago

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Verified Customer

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Brenda Whitney, TX

My refrigerator went out and I had to have them out to send someone out to fix it and the first time it took like three or four different times before I got someone out here who would fix it and the second time the ice box went out I had to wait almost a week for someone to come out.'

6 years ago

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Verified Customer

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Clyde San Antonio, TX

My garage door had to be replaced and it took a service call to identify the problem and two more to get it installed and working properly. It took three days to do an hour and a half job. Every warranty company I've had in the past just send somebody out to fix the problem and then they decide whether it was covered or not which was much more convenient because then I already had the plumber there and if that wasn't covered I just paid them.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 13th, 2020

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Verified Customer

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Jacquelyn Goodnight Midlothian, VA

Through my experience each time a service request was made it was done professionally, timeframe was always quite speedy. I definitely would recommend a home warranty to anyone that's interested.

6 years ago Edited January 10, 2024

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Verified Customer

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Patricia salazar

Prompt and great service. The tech went beyond in helping me understand my dryer and best to keep it clean at location I was not aware. Choice Home Warrant is at a very reasonable price

6 years ago

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Verified Customer

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Andrew Yazzie

I called Choice and told them I had two pluming problem. Choice replaced my garbage disposal with a new one. The second problem water flow from the shower head; I fixed it myself. I called Choice to inform them one of the problem was solved they told me I had to pay for two orders and I did.

6 years ago

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Verified Customer

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Sandy

So far it had been a great company to work with. They honored what they said they were going to do. The person they contracted was very professional and knew what he was doing.

6 years ago

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Verified Customer

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Gabriela

It was quick and easy when they washer went down and I need to get it fixed. I did have to reach out to the technician for an issue but had to call back but it was a holiday so that could be why.

6 years ago

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Verified Customer

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Diana

During peak season, it may take a little longer to get a technician. The quality of the work was good and I appreciate the technician telling me about a couple of things that were not covered that were not working so I could work on it myself.

6 years ago

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Verified Customer

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Kandy

There is no communication when there is a problem. The first time I used them, they were great and the vendor was great and it was timely but right now I am dealing with an issue because the vendor hasn't come to fix my stove and I've waiting since Saturday and I keep going online to tell them about the vendor not showing up and not communicating and I haven't anything back.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 20th, 2020

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Verified Customer

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Michael & Rosalie

When I called, my claim was filed right away and within a very short time I received information about who would be coming out and confirmed the time and date. We have only used it on the refrigerator.

6 years ago

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Verified Customer

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Kathleen Charlotte, NC

Whenever I've needed them, they answer and the tech shows up when they're supposed to. The tech was very professional and really took his time to be efficient and neat and was extremely polite.

6 years ago

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Verified Customer

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Mary Ann Palm Harbor, FL

All things are great, I am a happy customer. They do everything they tell me they are going to go. Great customer service. They take care of the appliances and come out pretty fast, always here the next day.

6 years ago

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Verified Customer

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Michele Phoenix, AZ

We haven't used it that much but we have used it for one claim so far and they took care of my garbage disposal very fast and efficiently. They took care of what I needed. It was great.

6 years ago

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Verified Customer

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Jacob & Jasmine Arlington, TX

I've used it twice so far and they communicated efficiently and explained thing s wonderfully. The only thing is certain things need to be paid extra to be covered but they answer all my questions and are kind and helpful.

6 years ago

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Verified Customer

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Charlotte Herrin, IL

Every time I had a problem, the repairman came out and fixed and made my life easier. The repairman is always nice and respectable and knows their stuff. I tell everybody this is what they need.

6 years ago

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Verified Customer

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Patricia Urso

Good professional timely service,Hvac problem which neede immediate service Very cold in the house.Theyvhad someone out to repairbitvthe next day.It needed a replacement of the control board .

6 years ago

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Verified Customer

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Joe d

On obe icxasion they do nit include the total replacement if the warer geater. I had to oay icer $400....on another iccasion I had to hire my iwn air conditioning co to fix my ac and since ths first co that was sent did nit fix ut, U had to pay an ADDITIONAL fee for the ac co i contracted with. All other calls were fine.

6 years ago

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Verified Customer

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Richard

My air and heating system needed to be replaced. They came by and did a great job. They do answer your calls and get right on it and they try to make sure the right people are there. I would recommend them to other people.

6 years ago

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Verified Customer

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Wilbert

They come right out and do what the need to do. My refrigerator went out and they came out and got it back working. I think they are a very good company. You can depend on them coming out and taking care of business.

6 years ago

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Verified Customer

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Vicki

When choice assigns a person I can normally call the person and get them to come quicker. They do great customer service for choice. I was doing some remodeling and ran into an issue. A gentleman came out and fixed the issue and I asked him if he could do some other work and he agreed. We got a lot more work done at a better price because he was already out here. They're just a good company. I tried to renew my policy and apparently choice home warranty is not renewing in Oklahoma therefor I have to move to another company.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We regret losing you as a customer.

Jan. 15th, 2020

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Verified Customer

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anonymous

Every time I've had to file a claim the response is very prompt. Quicker than I anticipated it to be. Service providers have been good, knowledgeable and they take care my needs.

6 years ago

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Verified Customer

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Loretta

They keep me informed and follow up that the work was done. I used it for a drainage stoppage in the kitchen. They came on time and let me know when they were coming. They completed the job all in one visit.

6 years ago

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anonymous

Our hot water heater stopped working on a Saturday afternoon. I called and I couldn't get choice home warranty get anyone over until Monday. I had to wait almost 2 days to get the repair. The service man they had do the repair did a very good job.

6 years ago

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Verified Customer

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Gary

When I've called they've always taken care of things. I've used it for my washer and plumbing issues. I had air conditioning problems and they had a problem getting a technician but finally after a couple weeks they found somebody to come and take care of that. When my washer went out they wanted to bargain so they could pay the cheapest rate on the washing machine.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 15th, 2020

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Verified Customer

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Li Broomall, PA

I have to say Choice Home Warranty is the very best in terms of talking service compared to other warranty companies. It's so convenient for me to submit a claim online and then I get an immediate response whether the claim has been processed and the technician has been assigned. None of those services were with other warranty companies.

6 years ago

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Verified Customer

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Chaitanya Aldie, VA

Based on my experience, I just used it twice and everything was done properly and it met my expectation. My heat system was bad and they came quickly and replaced some part and that's it.

6 years ago

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Miller Warrenton, NC

Ever since I've had a choice, everytime something breaks down, they sent someone out here. For instance, my dryer, they sent someone out here to look it over. The first person didn't do a good job, the second person didn't realize that the dryer was covered. When we do call, they try their hardest to find someone in a quick manner to come where I live in a rural area. As far as my dryer goes, it took about a month to get it squared away and they didn't give us enough money to replace the dryer. They did give a little but I had to add more money to get a good dryer.

6 years ago

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Verified Customer

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Brenda

Every issue that I've had, has been resolved to my satisfaction. I've used my warranty for my heater several times because sometimes it goes out and I've always gotten a response.

6 years ago

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Martin

I have used the warranty to replace the washing machine and to fix the dryer. The gentlemen that came both times were very knowledgeable and helped me out as fast as they could.

6 years ago

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Kathleen

I'm happy with the way things are going. They got somebody here very quickly and he was pleasant and efficient and was in and out in less that a half an hour. Everything went smoothly.

6 years ago

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Verified Customer

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Eugene

The three times I have used it, the problems were taken care of. There were a couple of times when the furnace went out and they were here within a reasonable time and handled in a professional manner.

6 years ago

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Verified Customer

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Nancy

My ice maker stopped working. A service man came and noted it couldn’t be repaired so he ordered the correct part. When I received it in the mail he returned and replaced it. He did a great job!

6 years ago Edited June 12, 2024

Choice Home Warranty Reviews