Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Tracy

Services responses/repairs were accomplished in a reasonable amount of time. Technicians work with your schedule.

8 months ago

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Coleman Knox

Good response time, contractors are always professional and perform their job well. Easy to request service when there is a issue.

8 months ago

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Patricia

It's not right to where they don't give full price of something that has to get replaced because it cost more to get it fixed.

8 months ago

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John

It was my understanding that replacements would be like products.

2 weeks ago

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Thomas

Came with the purchase of my home some weeks ago.

2 weeks ago

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Thomas

Slow getting plumber lined up. Plumber was fast efficient.

2 weeks ago

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Blair

Made two claims and on both instances the repair companies did not show up

3 weeks ago

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Susanne

It was recommended by my realtor………………..

3 weeks ago

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Kim

The price for a year was the deciding factor

3 weeks ago

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Catherine

Please call me and I'll explain. Denied claim for no good reason

3 weeks ago

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Dakota/Fatih Suhre

Got it when I bought the house. Have had a bunch of issues since.

3 weeks ago

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Corean

You have not repair ANYTHING in the last 2 years You make excuses ALL The Time

4 weeks ago

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Lois

The Choice te h worked with my schedule. He knew his around my broken microwave. Parts had to be ordered and I'm hoping that it will be repaired soon. Thankyou Choice

3 months ago

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Pa78065 Poteet

Want to say it was a great service call.. technician was very respectful and knowledgeable. Was even able to fit me in ahead of my schedule appointment.

4 months ago

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Felicia D.

Certainly! Here's a draft of your review: --- I had a very disappointing experience with this warranty company. They were extremely dishonest and unprofessional throughout the entire process. Initially, they claimed that they wouldn't repair my AC because the technician allegedly diagnosed the problem as a pre-existing condition. However, when I spoke directly to the technician, he clearly stated that this was not true. To clarify the situation, I had all parties on the phone at the same time — the technician, the warranty representative, and myself. Despite this, the representative continued to lie about the diagnosis. The technician even showed me the report they submitted to the warranty company, which contradicted the company's claims. Yet, the representative persisted with their false narrative. What’s even more frustrating is that they never returned my calls or sent me an email denying my claim. I had to follow up multiple times just to get any response. It’s clear that this company is dishonest not only to me but also to the technicians they send out for warranty issues — they seem to be complicit in these lies. While their prices may seem attractive, the unprofessionalism, dishonesty, and lack of transparency make them a terrible choice. I cannot recommend this company to anyone and advise caution if you're considering their services. --- Would you like me to make it more formal or add any specific details?

4 months ago

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Rich Fiala

Absolutely horrible. File the claim online they said, it will be much faster. So I did. Filed a claim online, on July 14th, 2025, early AM to replace/fix garbage disposal. Got email confirmation someone will contact me within 24 to 48 hrs. A week went by, no one contacted me. I called customer service the following Monday, no one had any updates except they were looking for a tech to do the job. And, they said I was put on the priority lists, someone should be contacting me in 24/48hrs...again. 48 hrs. later, no one has contacted me. I called them again. still no updates, they are still calling around looking for a tech to do the job. Now they say, hire your own tech but he has to do a diagnostic report, upload it to the website and then wait for approval. WHAT? how long will that take? Approx. 2 to 3 days, up to a week. So that will put me at least 2 weeks out, minimum, without my disposal. These guys suck!!!

4 months ago

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Phyllis

Equipment to fix furniture was mailed to my home with no info to as to what it was for what to do with it. Furniture company was not notified it was mailed to me. When repair man came he only has order to repair one chair when I put in request for two and different times. Time of repair was excessive.

4 months ago

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Curtis Page

Very disappointed your company. My garage door opener would not work. I sent a claim in with your company. The person comes out and diagnose. The problem. Bearings are going out of my garage door. I need two new sensors. One spring is broke and the other one is about to break. The wire that connects the two sensors got caught in my chain and also broke the company that comes out to fix the garage door notes all of these things cause your company and first choice Home Warranty gives him the go-ahead to replace one spring $685 later. Plus a $75 service fee your company disappointed me and I will not be renewing.

4 months ago

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Theresa Baros

As seniors exposed to an open garage, we're concerned about our safety. However it looks like we'll be spending another night worried night exposed because Choice can't find a company to come and fix it. I usually have a great experience with Choice but unfortunately not now.

5 months ago

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Betsy Wright

I do not understand the point. I purchased my first home in April. It’s a newer build but still 9 years old so I purchased a warranty. A month after purchase I noticed a soft spot in the floor of our shower…not covered. Recently I noticed a water spot under the shut off in my basement; concrete visibly wet and dripping coming from the pipe above. Files a claim and they sent a plumber out. He comes and takes photos, says warranty should have no issue covering it and he has seen this multiple times. Only thing is they used pex ultra piping in my house; so NOT covered. Waiting to hear back how much this is going to cost me out of pocket. I just don’t understand the point in having this if when things go wrong nothing is covered.

5 months ago

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Dissatisfied & Irritated Customer

Absolutely ridiculous outcome. Company was willing to pay $1,800 in parts but when a part was back ordered and the supplier said it could be sooner but average time for part is a few months. Choice decided they’d only give me $800 towards a new fridge. Now I don’t understand this at all. It doesn’t make any sense to me. They also told me the check for $800 takes 30 to receive it. It’s already been 3 weeks since it broke!! What’s 4 more?!

5 months ago

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Bethann Zayas

When my garbage disposal broke, they had a plumber out in a day. We needed a new one and they had approved the claim and the plumber was out the next day to replace it.

5 months ago

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Larry Rice

I filed my first claim for my air conditioner that was not working. The technician came out and told me the compressor was broken. Then I received an email from the company stating I had to pay $3100 out-of-pocket to repair my air conditioner. When I inquired as to why such a huge amount to have the warranty company, fix my air condition, they stated that items needed to be. replace that we’re not covered under the warranty. I had a conversation with most of the claims adjuster as well as a technician, and I received two different stories from each of them. I do not trust them and I feel like I’m being scammed out of additional monies I would not have to spend otherwise. But now I have no choice, but to deal with this company that could never use again.

5 months ago

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Verified Customer

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Anthony and Dianne Marchegiani

On time, very informative explained what the problem was, and that it might take some time to resolve he told me what to do and it seems like its working.

8 months ago Edited July 9, 2025

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Verified Customer

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Krystal

It was quick and easy to schedule a service call, and I was able to follow up and change the appointment given to me when needed.

8 months ago

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Barbara

Choice responded to my request quickly and worked out an issue with a service worker that was used. Great support and customer service.

8 months ago

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Nick

They took a long time to assign a contractor to my claim. I did observe that the contractor did not due a complete in investigation. When choice warranty assigned another contractor, he was located 1 5 hous away a d refuse to come unless he had more business in my area, when I called choice warranty on why they assigned a contractor so far away they replied he was the first one to answer the call for service. That told me that you don't hire quality contractors.

8 months ago

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Ivonne Gonzalez and Joaquin Gonzalez Senior

I'm very happy with Choice Home Warranty. They take care of my claims very fast. I would highly recommend them to everyone.

8 months ago

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Debra Monahan

I like that the repair man was here soon after I called... and on time. He has fixed other things here before, including this same washer.

8 months ago

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Benjamin Rabinowitz

I had a water heater go out. They came over and tried to fix it but that same night it went out again. The technician said he needed to be replaced. It was taking too long so I had to pay for a new water heater aside from the warranty. So Choice warranty never came through for me. Extremely disappointed and so I canceled my Choice Home Warranty!

8 months ago

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Verified Customer

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Barry

I especially like the way my call is handled by the person on the other end. Whether my claim is approved or denied they treat you with respect.

8 months ago

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xy xo

This was the best decision to protect myself from overpricing by companies that charge excessively for fixing broken products. Great service.

8 months ago

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Terrence

Had to contact Choice one time so far and I was pleased. They sent a hvac tech out the next day and he was good,got my issue resolved without any extra hassle.

9 months ago

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Richard

In below freezing temperatures it took 7 days to get someone here to take care of the problem. I spent over 8 hundred dollars on “plug in electric heaters” to stop from freezing. The garage and house both went down so I had to pay $200 for two heaters for one visit. I’m into this problem dollar wise for more than I spent on the insurance which makes it more than twice as much than with the insurance .

9 months ago

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Bettye

They have been great with their service! I have to use them 2 time in one year and they could not have been nicer and ready to help!!!

9 months ago

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Neil

Choice does not vet the contractors well enough...some are great and some are bad and dishonest. The rating depends on the repair person. I've had both great and bad.

9 months ago

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Verified Customer

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Mohamed

Very poor level of customer service and support. Very inadequate level of communication. Very disappointing level of commitment. Complete failure to coordinate work with service providers. I reported a non-working wall oven/microwave combo and the service provider came for a dishwasher inspection. I am still without an oven/microwave unit. I have all the documentations to substantiate my claims and I am considering elevating this to the Agency having jurisdiction over CHW’s operations.

9 months ago

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Michael

I've had mixed experiences with customer service; sometimes it's great, but often it's not. Recently, I faced issues with my bathroom plumbing, and while they cover repairs half the time, it usually takes a struggle. If you appeal, they rarely change their decision. Overall, I wish their service was more consistent.

9 months ago

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Charles

I had a frustrating experience with Choice Home Warranty. The technician was polite and helpful, but my heating and air conditioning issues have lingered for months without resolution. I've faced delays, lack of communication, and ended up paying out of pocket for repairs. I'm still waiting for a functional system and feel completely let down by the service.

9 months ago

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Maurice

Customer service was polite and knowledgeable, but the technicians provided were often subpar. I had to reach out multiple times for an unresolved issue that's now costing me daily. It's frustrating waiting for a technician who frequently doesn't show up. I'm considering asking for a replacement technician as I'm tired of this ongoing problem.

9 months ago

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Cheryl

I had a generally positive experience with customer service; they were polite and well-informed. I've used the service a couple of times, and while I had one bad experience, the other interactions were satisfactory. However, I still have one unresolved issue that is costing me money daily.

9 months ago

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Brucelynda

I had a frustrating experience with customer support. Many technicians sent were unhelpful, and repairs took too long. I had issues with my washer and microwave, and while they provided a credit slip for replacements, the service was disappointing. I'm hesitant to call for further repairs due to past annoyances.

9 months ago

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Rod

I recently filed a claim regarding raw sewage in my basement, but I haven't seen any action yet. Customer support seems unhelpful, as I’m still waiting for a vendor to address my issue. The communication has been frustrating, and I feel neglected in resolving this urgent problem.

9 months ago

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Debra

I had a frustrating experience with customer support. My refrigerator broke down, and I had to wait an unacceptably long time for a technician to come out. By the time they arrived, I had already lost most of my food. While the repair was eventually done, the delay was disappointing and impacted my overall satisfaction.

9 months ago

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Mark

I have had 2 claims in 6 months with Choice Home Warranty. One plumbing and one refrigerator. Both took over a month to complete. The refrigerator required a part not covered according to CHW for $165. The tech said the repair could not be completed without it. As a former customer of American Home Shield I would recommend them as I will be returning to AHS.

9 months ago

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Mark

Our Microwave died despite several attempts to repair it and the replacement value they gave us did not take into consideration it is part of oven/microwave unit so now we have to make up about $2500 out of pocket!! We asked to speak to a supervisor or how to appeal and were denied speaking to anyone further and were given no options at ALL!! Nice Warranty. I Guess it's THIER CHOICE WARRANTY!!

9 months ago

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Laura

The technician repaired the refrigerator and it’s working. The parts and time took about 2 and 1/2 weeks. Finally the claim and response time from Choice was expedient.

9 months ago

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Jinanne

They do not follow through with claims you have to constantly call them. And then they don’t cover the full amount of the claim very dissatisfied. I filed my claim around 15 January something like that and we had a cold front it got down to 45° in my house. No one offered to bring heaters out or anything like that. Still don’t have my heater and today’s 19 February had to go with a private vendor send in an estimated receipt still waiting to find out what they’re gonna pay, but the majority of it is coming out of my pocket what happened to if it’s broken, we replace it.

9 months ago

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Maria

Technician came to fix Washer leak and didn’t fix issue then went on vacation and we scheduled an appt. for when he came back. Called to confirm the appt., morning of and he said he didn’t have me on his books but would be there between 11 and early afternoon. No show and Washer is still not fixed. Also, am waiting for a kitchen sink leak. The original window was supposed to be 1-5 and then got a message that they would be there between 4-6. It is now almost 7 and still no technician.

9 months ago

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Debra

Representatives lack courtesy and shut off ability to comment or respond to comments to advise what the appliance company is doing. Vendors do not tell the truth of what they are really doing to the homeowner and Choice doesn’t want to hear our side.

9 months ago

Choice Home Warranty Reviews