Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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David Emmaus, PA

I've had good experiences and some poor experiences. The people have been relatively courteous but they don't sometimes agree with things that should be covered. I feel like they look for reasons not to cover things but I guess they're a business that needs to make a profit. Sometimes they put you on hold too long but are very pleasant when you reach somebody.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

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Olukayode Washington, DC

I thought having choice would be helpful for me to have some sort of protection but I am not quite happy with the services. My AC unit was acting up and they told me it was under coverage and gave me three hundred and fifty dollars to repair it or replace it and it cost me close to three thousand dollars to repair and that was very disappointing. There have been other times when I call them over to fix something and they fix it and two months later I have to call them back. It's not quality work. I wish it were a bit more transparent with the coverage. I'd rather just pay a personal contractor the money by myself and handle it myself.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience.

We also regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

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Pat And Pam Greenwood, SC

They've been good to work with as far as getting things schedules in a timely fashion and the first coming out but the results are not always as good as I would have expected in terms of things actually getting fixed and having things covered under the warranty. I have had some positive experiences with them but on the other hand I've had some very negative experiences.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 25th, 2019

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Michelle Wilmington, DE

I heard about it from a friend and I liked their sales pitch. It is very efficient with sending out people for repairs. My favorite part is the servicemen of the customer service, they are excellent.

6 years ago

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Gaurang

My last service was not as good as I expected, that might have been because of the vendor, but it took three weeks to figure what the problem was and the problem was just a five minute problem. If the vendor would have been the right person with the right expertise it could have been fixed in the first visit. I don't completely blame choice and they do make it easy to track.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 20th, 2019

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Ernestine Greenville, SC

You have to read your contract, if you don't then the burden falls on you to follow protocols. They do give you the information. When I called them, they got somebody right out here.

6 years ago

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Sara

My friend told me they were pretty decent and they have been pretty good. Our toilets were clogged so they came out did their job and everything and left and it was good they got it taken care of.

6 years ago Edited January 10, 2024

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Jeff smith

Good service when I needed them call to make my claim they call me right back my appointment was made the next day the guy come out and fix it in a few hours and everything was working perfect

6 years ago

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Joe Virginia Beach, VA

They are always prompt in calling us out and have never had any issues with their repairs. They are always very friendly and they seem to know exactly who to call to get the job done. They saved us a lot of money.

6 years ago

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Johnny Lakewood, TN

Timely responses and coordination of services. I called the 800 number and filed a claim and 45 minutes later I had a confirmation email. Someone was out within 3 days. No issues after the service call.

6 years ago

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Jeffrey And Christine Missouri City, TX

They are friendly, fast, and have quality service reps. Recently we had a plumber come out and he got approval for the repairs for only the $65 service job. It was a great experience and a great plumber.

6 years ago

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Ernestine Greenville, SC

Called in talk with customer service ask some questions first she answered all of my questions put my claim in made my appointment for someone to come out to my home she was very helpful to me thank you so much.

6 years ago Edited January 10, 2024

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WAYNE ANDERSON

I put in a claim yesterday regarding my A/C not working, the first problem that I encountered was the fact that the loss occurred on a Friday and the appointment was set for the upcoming Tuesday. I did call Choice and talked to Rebecca and she was able to contact the vendor and arranged for the appointment to be today (Saturday). The vendor called me and we set the appt for today between 8 and 11. He does the diagnosis and reports it to Choice and then the bad news arrives. The claim has been denied due to a chemical reaction within the sealed refrigerant system that caused corrosion and a pinhole leak, (This is a common problem in closed systems) This makes the 2nd time that Choice has denied me repairs due to them not covering a refrigerant system issue, the firs was on my refrigerant. Same issue contaminated refrigerant. So now this is going to cost me almost $600.00 out of my pocket because it is not considered a covered loss. SO MY QUESTION IS HOW MANY OTHER FAILURES WILL BE DENIED BECAUSE THEY ARE NOT COVERED. This is after I bought a 3 year coverage package. So Choice, these 2 losses alone will have cost me over $1000.00 and neither were caused by me. they were failures within the system, is this the way that Choice will handle all other upcoming claims. If I have one more claim that is denied I will request a refund and look else where for a TRUE warranty resolution company that takes care of it's policy holders. By the way Rebecca was fantastic in expediting the inspection of the A/C problem. You have an excellent employee there.

6 years ago Edited January 10, 2024

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David Coombs St. George, UT

My dryer is over 20 years old and is in need of frequent repairs. So often we call for a repairman and it will be weeks before we can get on his schedule, When he does come he discovers he needs parts that will take a few more weeks, In the meantime, we are inconvenienced by not having a dryer for some time. So this time we made a request for a repair and we were given an appointment for two weeks. In our frustration we decided to cancel and since Choice Home Warranty is reluctant to replace this old dryer till it is dead, we decided to buy a replacement.

6 years ago Edited March 15, 2022

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Lola K

They always come through with the technicians they send my way. Creating claims is simple and straight forward, and the technicians always reach out to me to schedule/reschedule. It honestly makes my life easier and stressfree, so what more could you ask for!

6 years ago

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Joe Ellenton, FL

I had to use them one time for the air conditioning and it took them three times to come out before they fixed it and each time it took four to five hours, but other than that one condition, I have had them for other things and they've been fine.

6 years ago

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Meletha Smyrna, GA

I trust them. They always come out when I call. They've always done great work except for the service with the water heater, which is still not working because there was not full disclosure there. With the normal regular plumbing, they were fine.

6 years ago

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Eric Metzger Stony Brook, NY

Completely satisfied. When I used them, they were fantastic. They're the best price for insuring the appliances in my house. It's the best. I'm trying to get my son to join also.

6 years ago

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Anonymous Hendersonville, TN

Nobody is perfect but the price is right and they've been responsive and very accommodating though there were times when the came out and wouldn't cover it but they did give me a customer loyalty check for a small amount so that was good.

6 years ago

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Cynthia Columbus, OH

Choice was recommended by my realtor. When my furnace heat went out, I had a person show up within twenty four hours. I took several trips to get all the equipment replaced but it's been working great at the present time. There were some previous claims that I felt didn't clear the issues but I did get some resolutions.

6 years ago

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David Rockford, IL

I tried another service through Sears and I wasn't happy with them and I have been very pleased with Choice. I have been taken care of right away and is a much more reasonable price.

6 years ago

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Patricia And Keith Antioch, IL

They take your calls and get somebody out to your home immediately. The representative who came to our home form the heating and air conditioning company was very nice and thorough.

6 years ago

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Gaye Queen Creek, AZ

They do provided a lot for the amount you pay. I like the coverage. They are great at responding. I had my washer leaking and they sent a technician who was able to diagnose the correct issue.

6 years ago

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Anonymous Hoffman, NJ

They took care of it right away. I had a problem with the dishwasher and they solved the problem. Right now i have the same problem again and somebody's coming out again to get it checked.

6 years ago

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Verified Customer

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Joseph Apopka, FL

I called a couple of times and they took care of my right away. Recently my garbage disposal broke and I called and the next day somebody was here and they replaced it. It was an excellent job. I was very happy.

6 years ago

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Kathy Franklin, TN

I had immediate feedback when I called about a claim. My HVAC went out shortly after I moved in and the thermostat needed to be replaced. They came right out and took care of it.

6 years ago

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Chad Wentzville, MO

The customer support took care of our issues right away. We used it a month ago for our garbage disposal and they came out and it had to be replaced. They did a good job. They got the repair people out here quickly.

6 years ago

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Charlotte Bruceville-Eddy, TX

They haven't been able to help me with all of my problems, only on some of them. I used my warranty on a plumbing problem and they gave me no problem. They had somebody out here the next day, in fact, that afternoon. They do a good job of getting your information out there and getting somebody out to help you. They are just easy to work with.

6 years ago

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Verified Customer

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Vicki Pearland, TX

Choice Home is very efficient and effective. Since I bought the property, I had to use it so many different times and it worked for me every time. They always come through for me.

6 years ago

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Eddie Homewood, IL

They kept in touch with me with everything. Everything was handled through text or email. When my furnace went out they came and replaced it and it was much cheaper than it would've been.

6 years ago

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Al

We've had them for a couple of years and they are excellent, right on the spot, and never turned us down or anything. They immediately send somebody to take care of our situation.

6 years ago

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Mary

When I file a claim, they process it quickly. A technician is dispatched withing twenty four hours. The communication is clear when something is not covered, they explain it to me in detail.

6 years ago

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Paul

I had it before and it worked just fine. They take care of me and do what I need them to do. The last home warranty I had didn't operate the right way so I ended having to do some work myself.

6 years ago

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Erich Spring, TX

I appreciate their honesty and their diligence. They were diligent on getting my repair done. We had a previous home warranty before and choice is far superior to the other company.

6 years ago

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Linda Spartanburg, SC

I've had a couple of claims that I haven't been really satisfied with because they didn't cover things I thought they should have. When my air conditioning was out, they could not find the replacement part and they did not want to give me the replacement value which I thought my contact said it would. It turned out after four months when I got the part and I went round and round many conversations. They are prompt in getting someone in touch.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Thelma Brunswick, GA

I had a claim two or three weeks ago and it was processed in a timely manner. Everything went great. The service provided was good. The price is not very expensive so that is good too.

6 years ago

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Anonymous Lascassas, TN

The toilet was running and I called them up and it was two days I got a reply and I called that service person and he came two days later and fixed it. Everything went smooth.

6 years ago

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Gerald Maricopa, AZ

We always had good service. We had an air conditioning problem and we had somebody out right away. It was fixed the day they came. I've had it for years and years and years and used it many times.

6 years ago

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Pamela Pittsburgh, PA

They have always worked with me to make sure everything is done properly. I had to use my warranty to have my plumbing unstuck and I snet in a claim and they sent someone here within fourteen hours.

6 years ago

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Matthew Frederick, MD

The customer service is amazing. They make me feel like they care and I feel like I've gotten the best value for my money. I think there's a lot of coverage for many appliances.

6 years ago

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Anonymous Hampton, GA

They really helped me out. My AC wasn't working and the only thing I had to pay was the service fee they covered the rest. The technician was very professional and explained to me the situation and why it happened. I tried to use them for a leak but they said they didn't cover that.

6 years ago

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Anonymous Garland, TX

I had an appointment set up with a plumber and he did not show. When I schedule I expect service. I went to file a grievance and got another company to come out. They were super I really liked them.

6 years ago

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Felicia Kansas City, MO

Our air went out. It seems like they don't want a technician to come out on the weekend. So we didn't have air the whole weekend. Another time my plumbing was bad and they said I had to wait until Monday. That's the only problem I have with them. Other then that they are pretty great. They send people out who know what they are doing.

6 years ago

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Rodney Atlanta, GA

I've had several calls and 2 of the people the sent did not provide acceptable service, but the majority have been professional, efficient and productive. Most of the services rendered were excellent. It seems like what choice does is try not to pay but I've had some pretty good service people that were able to convince them it was under warranty.

6 years ago

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Melisa

They were very efficient and and spared no time. I thought it would be a long process but they got my work order done within 3 days. They were also very polite and professional.

6 years ago

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Karen Calcagno

I have had 2 claims since I changed to Choice. They have quickly obtained people to come out and make the repairs. The people have been very professional, and did a great job.

6 years ago

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Sharon Collum

Great response time . Excellent job very professional.it was in the 100 and my ac was out. Had my appointment made same day of claim, took a few days to get to me but it is Texas and summer so expected that.

6 years ago

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Cassandra

The service providers that come through Choice are knowledgeable, professional and courteous. The timeliness of getting appointments is a bit less than desirable, especially when it came to HVAC and plumbing issues - it took a week for both. No air conditioning in 90 degree temperatures was not a good situation.

6 years ago

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David Martin

95% of my stuff was new when I bought the contract. The last two times they came the contract did not cover my parts or labor, money out of my pocket. My fault I'll check closer next time before buying because I paid to much to have to pay out of pocket

6 years ago

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Brenda Beard

Very pleased with personnel as to ability and friendliness. Efficient service and problem was resolved on first visit. I was even given opportunity to call those I had previously used for service.

6 years ago

Choice Home Warranty Reviews