Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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sylvia barham Johnson City, TN

Very fast response to my claims. When my washer wasnt working they had to send 3 different repair men before it was fixed but only charged me for 1 service call.

2 years ago

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Verified Customer

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Chris Mureen Austin, TX

We have had many low skilled repair people come to fix things at our house. The a/c issues were the worst but the first one was where a guy came out that actually stole our ice maker so you had to buy us a new one. I have bene told by one that you don't pay market rates for repairs so only the less skilled accept the jobs.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Charles Messina Chesapeake, VA

You sent me Lowes e gift cards for my refrigerator when it died. That doesn't do me a bit of good unless I was going to purchase one there. Plus I waited 5 weeks for reimbursement. I had to spend my money to buy another refrigerator. So now I am stuck with the gift cards from Lowes. You should have given me a check instead. Don't decide how you want to reimburse give the customer a choice. Hope you reach ot to me. Will see. Thinking about going to another home warranty after this episode. How about taking what I have left with Lowes and reimbursing me with a check. Do you think that you can make that happen.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Tamara Randolph Richmond, VA

The technician that was sent out was very helpful and talked me through the entire process of what was going on and what would be done by the warranty company

2 years ago

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Joyce C Doria Naples, FL

They try to offer self fixit with low dollar amounts for replacement. They disqualify too much. They don't always find contractors who know the appliance in question- thus resulting in multiple call backs before item gets fixed or replaced. They attempt to get contractors to say item can be fixed vs replaced when replacement due to age is the right answer.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Douglas Lyon Austin, TX

Choice Home Warranty sent an unscrupulous plumber to our home. He fixed the problem but a week later was threatening to put a Leon on our property. When we didn't respond he put a lock on our water line demanding we pay 750. + another 250. to remove the lock. Called the city who came and cut off the lock. The plumber during the call with the city, threatened the city with a law suit. He came again and broke pipes that we the homeowner were responsible to have fixed. In the meantime we got vulgar text messages from him. So we are out the cost to belong to Choice, the 75. we paid him when he came and 450. to another plumber to fix the mess he made. I'm disappointed in the way Choice handled the situation and the fact that they have not reimbursed us for the costs.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Marcelo Conroe, TX

I like it is simple and easy and fast. Customer service is reliable. I bought a house that had a couple of issues and they have been super fast and I can't complain.

2 years ago

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Verified Customer

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Anonymous Houston, TX

Two different times I have used the warranty for the air conditioning and the plumbing. They came out promptly and did a good job. They were pleasant and professional.

2 years ago

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Verified Customer

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Anonymous High Point, NC

For multiple years they offered a great deal. They sent out professional, courteous people. I got someone here within a day when my dishwasher went out.

2 years ago

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Verified Customer

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William North Las Vegas, NV

When I needed assistance, it took less than a few minutes for everything to get resolved and an appointment set up. I did it online. In a few days, it was all resolved.

2 years ago

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Verified Customer

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Rick Middleburg, FL

The job is done correctly and promptly. My garage door quit working and they had someone here within 2 days to fix it. They took care of it right away.

2 years ago

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Verified Customer

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Dayna Dewey, AZ

The price is affordable but half the claims have been turned down. For example the inside of garbage disposal was rejected because of rust when there was no visible rust. They can be difficult to work with. Simple repairs are done promptly.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Verified Customer

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Doris Lebanon, MO

Normally they don't offer me good quality but lately it has been good, Stephanie was able to resolve our issues with our microwave and she was very honest too. I do like the coverage and the price.

2 years ago

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Verified Customer

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Ashley Trevathan Memphis, TN

So far, we have had two technicians come out for the same issue, but the first claim was closed even though our refrigerator wasn't fixed. The second company sent a tech out who said they would order a part and have been giving us the runaround now for a week. We have spent $500 for the warranty and $130 for companies to come pretend to help. They are taking our cash (they won't accept credit cards) and just disappearing. Even Choice can't get in touch with them. I do not trust that Choice has vetted these companies, and I have no idea who I'm letting into my house. I could be $630 toward a new fridge, but it's been a total waste.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Verified Customer

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Joan Willson Madison, AL

They were there when I desperately needed them and sent out a wonderful crew that got the job done quickly and efficiently. I would always want to use them for problems.

2 years ago

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Eva Robinson Dallas, TX

Customer service inconsistency. In most cases the agent is helpful but the last few times it was less than acceptable. Follow up wit customers and contractors need improvement

2 years ago

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Eric Wayne Alford Longview, TX

I've had to wait a month and counting to get my furnace repaired. Ive been given 3 different dates now for the repair and each time the contractor didn't show up and no calls. The contractor refuses my phone calls but will answer for choice warranty. I now have to experience Christmas with no heat.ce

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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G. Jovero Jacksonville, FL

The second to last service I called on I never received any confirmation about my electric wiring in the kitchen. Had to square away with electrician on remedy to fix the broken lighting.

2 years ago

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Verified Customer

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Aquila Carmon Wilson, NC

I just got off the phone with some sort of renewal specialist after I told him my decision not to renew was because of my experience with their customer service and the vendors they use this past year. No shows by vendors, lack of communication, and no matter how great the inconvenience I had to encounter people who could have cared less before I got to someone who deals with renewals told me I'd never be able to rejoin with an attitude because he didn't like my honesty proving my frustration and problem with Choice Home Warranty. Agents seriously need training in customer service, etiquette and apathy when dealing with customers. Parents raising kids in the middle of summer and AC Goes out expect help, I currently have a dryer not working since Nov 3 and the vendor has been here 3 times and we are spending grocery money to dry clothes for our 3 kids with only one income after a job loss. This has been a ridiculous year with choice home warranty and I will not recommend this company to anyone and after the conversation with the agent today I will be sure to leave an honest review on every platform that will allow me to leave one since that's the way Choice home treats customers who decide not to renew because of legitimate issues.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 30th, 2021

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Verified Customer

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Red Trumbull, CT

They were able to address the issue. The only concern is that the availability of technicians in Connecticut area. I had to find my own contractor to address HVAC issue. Choice home warrant did reimburse my amount promptly.

2 years ago

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Verified Customer

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Patrick Stroud Kingsland, GA

This was my 2nd trouble call. First one was handled very quickly. There was a long time delay locating a plumer for the 2nd call, but that was fine since I ended up repairing it myself and cancelling the trouble call.

2 years ago

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Verified Customer

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Rick Gerlach Warminster, PA

Is the way you schedule a technician to come out and not involving the customer in the appointment time is beyond belief. You bypass the customer and go directly to the technician and then you send an email telling the customer when their appointment is. I've never heard or seen that in any other company before that is inconsiderate to say the least.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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Vincent Ventura Marengo, IL

I had a problem with my garage door opener. While the tech was here another issue was found with it but it wouldn't be fixed then. I had to call and make another claim to get it fixed. Absolutely ridiculous!!!!! Also, I talked with the company's manager on the phone, he had quite an attitude. I will not renew when my contract expires in May. The only reason I rated a 2 above was because i had called before for another issue on my stove and was very happy.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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Zonder Hall Sparkman, AR

It take to long get what I call for someone come and fix it took almost 2 months now 3week later I call again no more have come yet, going tell me find someone to come and fix problem, are you for real that is why I got you in first-time place iam paying you every month to take care of my needs, it is cold and my heat still not working right.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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Ryan Harte Memphis, TN

Choice has followed through on all of my claims in a timely manner. We had a plumbing issue and an issue with our dryer this past year. Both were taken care of in less than 48 hours.

2 years ago

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Verified Customer

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Catherine Finkenstaedt West Barnstable, MA

Worth the wait - while I had to wait a while for a technician - largely based on where I live...it was worth the wait - he was FANTASTIC and went above and beyond.

2 years ago

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Verified Customer

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Tom Gansevoort, NY

Did a great job of taking care of my claim. My dryer can not be fixed so they gave me a gift card to Lowes to get another one. Problem is it took three weeks to find out they were going to replace the dryer and now they tell me I'll get the gift card in about 30 days. So I'll be without a dryer for at least seven weeks

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Scammed Duluth, GA

The warranty is not worth investing your money. Their ploy is to cover small repairs as expected. But for any mid-priced repair they offer to “replace” your equipment. However, they do not replace based on brand cost. They simply low-ball your reimbursement. I have had 2 pieces of equipment that they REFUSED to repair, but offered me funds for replacement. To replace my 2 pies ss of equipment with the same brand, no upgrades cost me $7700. They gave me $1100. It cost me more to replace the equipment than the cost of the warranty. Both pieces of equipment were repairable, but the company would not repair. I am locked into a 3 year that I can't get out of because they subtract all claims cost to your warranty fee, so at this point I have no “funds” available for reimbursement to me.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Dec. 21st, 2021

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Verified Customer

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Edward Fisher Bradenton, FL

I have had a very poor experience so far with my first and only claim regarding a leaking water heater. A technician from an assigned plumbing firm has been to my home twice over a period of three weeks and the problem is still not resolved. Worse than that, the technician submitted a report that there is no mechanical problem with the heater and nothing to be done. The problem with that is that I still have a leaking water heater and noone can tell me that is normal.

2 years ago

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Verified Customer

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Mark Karkalik Dayton, OH

Got the job done, didn't have to worry that it wasn't going to get fixed, plus gave me the option to use the reimbursement option, when they couldn't find someone to fix it,

2 years ago

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ASHOK TREHAN Wallingford, CT

no technician was provided to fix my heating. I was told by Choice that i can Have any tech available to fix heating. I told Choice that the technician is to be paid directly by me. He does not want file for claim to be paid. Choice told me to upload the invoice and will be reimbursed after co-payment. When I contacted Choice how I can upload the receipt to get payment, Choice refused to consider

2 years ago

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Verified Customer

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Margaret Saccone Zebulon, NC

Consistently I have had to find my own 'technicians' for any claims that I have submitted. Recently I submitted a claim for my AC/Heat Pump that needed to be replaced. I expected that I would have to find my own technician, so I was going to have the same company that does my maintenance, and which has done repair on the unit, to do the replacement. I completed the claim and now there appears to be a company come out of the dark and agree to come to the country to diagnosis, submit findings and probably do the replacement. I cancelled that appointment and scheduled the replacement with my maintenance company. I totally understand that most companies do not want to travel here to South Central Virginia (the country) because it isn't cost effective especially with the travel. BUT why when there is a 'big ticket item' to be done there is someone who consents to do the traveling. I am considering not renewing my contract next year.

2 years ago Edited January 10, 2024

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Verified Customer

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Sandra L Remington Casa Grande, AZ

We have made 6 warranty claims on our plumbing. Obviously there is a deeper problem. One call, we had pictures from a home inspection. The plumber took his own pictures, did NOTHING and still charged us $65. Choice approved the claim, but sent a different plumber who then had to charge us ANOTHER $65.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Oscar Miami, FL

About a month ago I used it for the stove. They took good care of us. It is very professional and very helpful. They answered right away and sent someone right away.

2 years ago

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Verified Customer

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Selma Concord, NC

Reasonable copay and dependable service. Customer service is fine. Sometimes it takes a while for the repair company to get the part and there have been times when the repair can't get done.

2 years ago

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Verified Customer

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Rick & Bobbi Daytona Beach, FL

Good sales people and they have been good about getting good qualified people out. We did get a new garage door opened but it did cost us almost three hundred dollars. I don't know exactly what the warranty covered. I wasn't exactly happy but the person that came was good. They did a great job with the air conditioning.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 16th, 2021

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Verified Customer

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Roseanne Las Cruces, NM

Last year they seemed to work pretty well but I am unable to get claims right now so I am not feeling good about it. I wasn't able to get someone to get a fuse replaced. No one wanted to deal with Choice because it takes too long to get reimbursed. I had to call another electrician to come and get it done. I also was denied a claim for a plumber. I don't think I will renew my policy when it comes time.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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James San Angelo, TX

The service has always been really good. They give me better coverage. When the washing machine broke, they had a guy come to fix it in a timely manner. It has been less good since COVID.

2 years ago

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Verified Customer

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Brian

We had a hot water heater problem and I called them and a day or two later the guy came and fixed the problem. I think the vendors are okay, they're not great but I think they're okay. They're usually responsive

2 years ago

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Verified Customer

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Anna Huntsville, AL

They sent someone that did not know what they werere doing because the problem is still there. Choice warranty responds quickly, they technician just is not solving the problem. It's a temporary solve. Between the past two years I called on Choice warranty about my unit. Probably around seven eight times.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Clifford Killeen, TX

Very good. They're very responsive. I used it to repair my refrigerator and the technician came out about several times and said it couldn't be fixed.

2 years ago

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Verified Customer

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Clifford Fairfax, VA

I've used it one time and I got good service out of it. My home furnace stop working and they came out, diagnosed it, ordered the part and then came back and repaired it.

2 years ago

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Verified Customer

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Carl Naples, FL

Major problem I had with choice warranty they did not repair my problem. We had stove the malfunctioned in a rental unit and they could not replace it and did not replace it and send out repair parts and repair parts made stove malfunction even more.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Bridget/Gale Florissant, MO

The service is quick. I reported I had a problem with that oven and the next day it was scheduled and somebody was out to fix iIt. I just like the way they do business.

2 years ago

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Verified Customer

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Debbie Orlando, FL

Everything with our claim went smoothly. The motor for the pool pump stopped working and the technician Choice Home Warranty sent was very knowledgeable.

2 years ago

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Verified Customer

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Ephraim Humble, TX

The one time I needed them, the guy was professional. He knew exactly what he was doing. He was very professional. They were on time. I ha my garbage disposal replaced.

2 years ago

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Verified Customer

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Fred Plano, TX

I had another company previously but choice has better ratings. They are very trustworthy though some of the comments in the community aren't very good. When we had a clogged sink, they responded within a day.

2 years ago

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Verified Customer

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Alice Sun City, AZ

It's been really good and prompt. They are fast to get a response. Everything si done great. The replaced my garbage disposal with the same one. It's fabulous.

2 years ago

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Verified Customer

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Leroy Wichita, KS

It's the cheapest but I have been disappointed with the wait times. I had to wait two days to get a plumber here. It is always 2 to 3 days. I though having a home warranty would give you priority. It is really and inconvenience.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 16th, 2021

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Verified Customer

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Gary Waxhaw, NC

The last time we used it was because the water heater went out. We had the part so they came and fixed it. The couple of claims we've had were taken care of very well.

2 years ago

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