Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Linda Fort Mill, SC

Choice gave me a little bit of misinformation. I needed them for plumbing and they sent me a plumber as quickly as possible. It was fine. The only thing is that they put in the request twice and I had to pay it twice and I was upset about it. They rectified it by saying if I needed them again, they would not charge me the next time I had to call.

6 years ago

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Stephanie Belton, TX

They were very prompt and followed up with me. My dryer stopped heating and they sent a guy out and he fixed it. I like their pricing arrangements especially for senior citizens.

6 years ago

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Susan Portland, OR

The technician and completed results were a "5." But the original communications were almost missing. They originally told me to find my own electrician but at the last minute informed me who was coming. But he was not told and could not handle my issues. Finally came yesterday and did a top-notch job.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 23rd, 2019

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Gary Newsom

CHW is OK for minor things, but there are so many exclusions that sometimes it seems pointless to make a claim. For example, recently I had to replace the ballast on a fluorescent light in the bedroom closet. The electrician came out, checked, then said it wasn't covered. He then showed me how to replace it myself. Took about 15 minutes and cost less than $20. No rational reason why something like that is not covered. I contacted CHW and never got an explanation.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW

Dec. 17th, 2019

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Michael

This last experience with Choice was far better than our previous experience. Our first experience was with a washer that died. We had to fight very hard and long to get replacement value. This time it was about repair of a furnace which Choice responded quickly with the part and service and the service company was great.

6 years ago

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Araceli San Antonio, TX

You can't beat their rates. The customer service is really good. When I first moved to my home the air conditioner wasn't working and I called and they were very fast in sending someone to fix the problem.

6 years ago

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Phyllis Murfreesboro, TN

One experience was awful and one was great. About 7 weeks ago I called because my dishwasher quit working and 2 days later they sent a tech out and he told them what he thought was wrong with it. They said they needed to order a part and then they would be back and fixed it. They have never been back and they haven't called me. I called choice home warranty about two weeks ago and told them this so they called the vendor. They told them the part was on backorder and they'd be in the next week. That was two weeks ago. They never called me to tell me this. Another time my hot water heater went out. They sent a tech out on a friday. He came out with the part Monday and fixed it and by Monday evening I had hot water.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2019

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Russ Elizabethton, TN

My customer support person has not called me back. We used the warranty for a hot water heater that was failing when we moved in. They helped us and got us a plumber who has not helped us. Choice supplied the equipment but the plummer has as of yet not called us back. I wish they would have more representatives in my area to help me instead of a single one that's hanging me out to dry.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 16th, 2019

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Cathleen Port Orange, FL

Not even ten minutes after I called they gave me a reference number and told me who was coming out to solve my problem. They kept up with me and let me know when everything was going to be done. They kept their promise.

6 years ago

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Dennis

They have always been good. It was going to be like 10 days before they could get somebody to us and it was our toilet we needed work on, so naturally we needed it before then. They've done a good job with what they've worked on.

6 years ago

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Verified Customer

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James

I needed them a few weeks ago. They acted very quickly and very confidently and took care of my problems. The central heater went out and they responded right away, took care of it the first day.

6 years ago

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Dennis Houston, TX

I can usually contact them fairly well through phone calls, but not so much with emails. Last time I called, it was resolved pretty quickly but there were times I had questions and I sent emails and I've never gotten a response.

6 years ago

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Verified Customer

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Leroy Krum, TX

It was convenient and it was fast. They called me back and they had somebody there the next day at a very convenient time. The guy that came out was very courteous. They do a good job. So far I'm very happy with them.

6 years ago

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Verified Customer

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William Tinley Park, IL

I've had them for over three years and so far, I've not had any bad experiences. I've already gotten the response that I needed. They've always taken care of everything. It continues to work.

6 years ago

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Verified Customer

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Larry Las Vegas, NV

I have a leak in a water heater and called them and they took care of it promptly. They are excellent. Very good work, professional, excellent work and on time. No complaints at all. Everything went well.

6 years ago

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Verified Customer

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Lois St Louis, MO

The lady that I talked to was very nice and very informative. She talked to me and I could understand everything. The guy that came out was very helpful and took care of everything right away. He was there on time.

6 years ago

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Merri Columbia, SC

It was one of the over the stove installed microwaves that works as an exhaust fan. They were very prompt in getting the service in time. The prior call before this one was regarding a plumbing issue and it took them awhile to find somebody to come out, but I don't have very good phone service in my office.

6 years ago

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Verified Customer

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Kim Missouri City, TX

They responded quickly to my claim. My garbage disposal was not working and I really needed it for thanksgiving. They were prompt with their time and it did exactly what I needed.

6 years ago

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Charlotte

The technicians are not always as can be but they do come quickly. They were very quick getting someone out but I had a problem with the technician who did not come back but they resolved the issue and sent out a technician who was very goof and communicated with me. I was very pleased with the second technician.

6 years ago

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Verified Customer

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Salli

Great customer service and it is cheaper than any other company that I have had. They were very responsive when I called with a problem. So far everything that I have needed from them has been great.

6 years ago

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Verified Customer

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Roger

I really like Choice Home Warranty. I think they are a good company. They try to be as fair as they can. Sometimes they don't pay but other than that, they're great. They get back to you right away and try to answer your questions and solve your problems.

6 years ago

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Verified Customer

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Mahesh

Great responses on both occasions I've had problems and they are very trustworthy. It was done in a timely manner and I didn't have to make multiple calls to get my services done.

6 years ago

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Verified Customer

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Jamie

This is my second year with them. They responded back within 2 hours and it was very prompt when I used the warranty. I was very impressed. They had someone out the next day. The problem was taken care of.

6 years ago

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Verified Customer

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Susan

They gave me a good deal with the package. Their technician was very knowledgeable. He didn't try to scare me on anything and found the problem right away and ordered the part to correct it.

6 years ago

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Verified Customer

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Vincente

Every time I've called customer support, I've gotten through immediately and all my concerns are handled within a timely manned. They have a great turn around. Already recommend them to several friends.

6 years ago

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Verified Customer

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Catherine

American home wasn't good for me so I switched to choice. They are easily accessible. They did what they said they were going to do and it was on time for everything. To me it is worth it for the protection.

6 years ago

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Verified Customer

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Sue

I am very pleased overall and I am very glad I decided to go with Choice Home Warranty because I feel safe when I call, I am going to get a decent response. They responded so quickly to my request and got the job done.

6 years ago

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Verified Customer

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Lynda

They always take care of what I call them for. They got here quickly and replaced my garbage disposal and did a great job. I'm satisfied with it and would highly recommend it.

6 years ago

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Verified Customer

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Glenn

Better coverage for less dollars. I think it is a good value. There have been no delays in service, they are very prompt because I get the service calls the same day. The technicians are very satisfactory. I am very pleased.

6 years ago

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Verified Customer

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Cecelia

When I called them up, they called me back two hours later and said somebody would be there that day. They always get someone out right away and they follow up. They listen to you.

6 years ago

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Verified Customer

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Anonymous

Recently my central heat went out and it was pretty cold so I was very glad that the serviceman came that same day. With my other insurance, it too much longer for the serviceman to come.

6 years ago

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Verified Customer

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Arlene

Everybody they have sent are professional and knew what they sere talking about and the problems were resolved. I've had 3 claims and each claim was dealt with in a timely manner and with courtesy.

6 years ago

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Verified Customer

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Michael

I had a great experience with their service. They responded quickly to my issues and sent technicians promptly. Although I faced a slight misunderstanding regarding a charge for my garbage disposal replacement, the service was efficient. It did take a bit longer for my heater pump to be installed, but overall, I'm satisfied with their responsiveness and support.

6 years ago Edited January 10, 2024

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Angela Armstrong

Some minor things (i.e., bathroom sink faucet) are not covered under the warranty. After 10 years of use, there will be some 'wear & tear'. Also, terrible experience with one of the vendors (All Star Plumbing) regarding a leaky hose on my washing machine (again, after 10 years of use). The technician lied to me about coming back to make the repair that he wrote down as recommended. Not only did he not return, he told the Choice rep that he did his diagnostics and found nothing wrong. .

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Angela.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 3rd, 2019

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Verified Customer

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Jacqueline Skunda

Garbage disposal was looked at within a day or two of placing the claim. They were understanding that I wasn't sure if it was the garbage disposal or pipes u see the sink that were leaking.

6 years ago

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Verified Customer

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Demi

Good company that is pretty good and customer service is pleasant and helpful. We had to use it for our water heater and they sent out a very good company and they fixed the problem that was going on with our water.

6 years ago Edited January 10, 2024

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Verified Customer

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Debbie carter

From start to finish so efficient! From the time you turn in claim the communication is so smothe. They stay in touch. People confirm their appointments. They are on time! And they truly cover items!!

6 years ago

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Verified Customer

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Yolanda Baird Peyton, CO

This time around, I actually got an appointment in less than three days. Previously I submitted the same work order and never heard back from CHOICE Warranty. I am pleased that I stayed with them.

6 years ago Edited January 10, 2024

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Anonymous Littleton, CO

My refrigerator was acting up and they weren't able to fix it completely in range of the warranty, which I didn't really agree with from what they were advertising and I have other cases where they actually did come out and complete the repair so I have pluses and minuses. As far as timing goes, they respond quickly and get somebody out quickly. I will not extend my warranty because there are too many little things they don't cover that I wasn't aware of.

6 years ago

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Verified Customer

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Frank Bethpage, NY

One time I reported a problem and they couldn't answer my questions. They never got going to send someone out or let me know if it was covered. Right now I'm waiting for someone and a part. They sent someone that I don't think is qualified enough to fix the problem.

6 years ago

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Verified Customer

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Orlando

They are the best company. They always respond every time I call when I need them. I've been with the warranty for about forty years. I have had my washer, my dryer, AC unit break and I call and they always respond.

6 years ago

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Arthur

We've only had one issue that is still pending. It's taking a while based on the fact that they have been waiting on a part for a dishwasher so we're pleased that it was approved but it's taken a couple of weeks. Choice sent out a repairman and he determined the issue and said it would be a couple days. We waited a few days and we got a message finally that they would send dispatch another technician. This is probably the third week and it just seemed like it took a little while longer than we expected.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Betty

There have been a couple of times where they didn't cover the item that I had called in about and I kind of thought they should have but otherwise they are really fast to respond to you and most of the time they come through really well.

6 years ago

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Verified Customer

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Bonnie

They were easy to work with, replies promptly, and the companies they've provided have been reputable and efficient. Both my washing machine and toilet were perfectly repaired.

6 years ago

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Verified Customer

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Marva

It's been good. I would recommend it to anybody. Anytime I call for anything, they always let me know what is going on with the provider and that they'll be working on my behalf. They always take care of my needs.

6 years ago

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Verified Customer

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Patti

They were very prompt and they followed up on me. I like being able to have the email telling me that it had been set up. They certainly exceeded my expectations and I would refer them.

6 years ago

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Verified Customer

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Franklin

They exceeded all my expectations. Customer service is outstanding. They called back within a couple of hours and within four hours the technician was on his way to resolve the issue.

6 years ago

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Verified Customer

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Cheryll Bowman-Medhin

I read over my contract quickly and I like what I see. We had American Home Shield and we weren't necessarily satisfied with them. We were able to contact them and explain what was necessary faster than we could with American Home Shield. We have the warranty on two properties and on one of the properties, a leak was fixed and it started leaking again but that was the only thing, they came out quickly. Also one plumber did leave a mess, though he did do a good job.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

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Irma & Juan North Las Vegas, NV

The repair technicians are good people with experience and fast work too. My ac went out and the home warranty took a day for them to come and repair it and it was nice to have and cheaper than doing it ourselves.

6 years ago

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Richard Prescott, AZ

Had it for almost three years but I had an emergency situation with flooding in the bathroom and I waited three and half hours for them to call me back and inform they couldn't come out because the technician hurt his back and couldn't carry the equipment so I had to call another plumbing company and when I talked to choice they said I could submit the invoice for the cost of the service and I did and I heard nothing so called them and they only reimbursed me a hundred and thirty five dollars of the two hundred and ninety seven dollar invoice. They didn't help me, they made the situation worse and they are not interested in helping me only in covering themselves.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

Choice Home Warranty Reviews