Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Rasa

I don't like the money amount they give you if appliance needs to be changed. If it can be fixed, it's definitely a a no brainer. Repairs are costly this day.

9 months ago

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Don

Needed a plumber, after waiting a week, you couldn't find someone anywhere in Delaware we got our own. Turned out the problem wasn't on our property but beyond our property line so our HOA paid for it. Because of YOUR inability to find a plumber we were without a kitchen sink, dishwasher and washing machine. We spent the week bailing water out of the sink Thanks for nothing.

9 months ago

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Gregory Ramey

Hot water heater leaking. Charged a 100 for the service call then wanted to charge me 400 for the water heater. The water heater only cost 400. What good is this service if I pay the service person 100 then pay 400 for the water heater? Could have hired someone my self to do it. They said it was for misalanias parts. What parts you unhook one and set the other right in. What a rip off.

9 months ago

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TOMMY MANNING

This is the worse warranty company by far. Every claim we file not covered so you said. HVAC system wear out, not covered. Washing machine went out not covered. That sad we pay monthly bill for what, I could not get in touch with CEO , after texting him at least 6 times. Choice Warranty should be ashamed taking senior citizens money. I rate this company 0000000

9 months ago

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Tyler Badinger

At best they are a 10% coupon. The didn't even cover the delivery fee of a new dishwasher after they agreed it was in scope, when I called they said there was nothing to do to increase value. When I called to cancel I talked to a manager that said he would try to work with me to increase the payout. Why wasn't that an option before? Also they straight up lied about calling me. I wouldn't recommend them to my worse enemy.

9 months ago

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Tina Towns

I've made 4 claims and only 2 got done. They did a good job( the 2) however I still have not gotten the leak fixed under my kitchen sink the first company kept not showing up the second company said I missed my appointment and I was right here in the house.

9 months ago

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Joseph

I referred my parents and they signed up, however I did not get a free month on my service agreement. I also had a claim that the tech could not fix back in November 2024 and I just received my e- gift card February 2025. When I called to check on the gift card I received the worst customer service ever. I am currently looking for a new home warranty provider. I cannot recommend Choice Home Warranty to anyone else.

9 months ago

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JIM SEMON

I disliiked the coarse and disrespective attitude on a broken duct work for my air conditioner and heating. This request on this subject has been sent to CHW at least 3 times. No response has been addressed To me. I am considerating dropping businress with you!

10 months ago

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Anonymously

I had a frustrating experience with scheduling. Despite leaving clear messages about my availability, they repeatedly sent technicians on days I couldn't be there, causing significant delays. I attempted to use my warranty and set appointments, but the communication issues persisted for weeks. Overall, I was disappointed with the service.

10 months ago

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Anonymously

I had a frustrating experience with customer service. They were slow to respond, taking two days to call me back about my washing machine issue. Additionally, I have a pending claim that hasn't been handled well. I'm hoping they will improve their service and offer a better resolution.

10 months ago

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Dave

I’ve been struggling with heating issues for a while now. It takes too long for technicians to respond, and when they do come, they often can’t fix the problem. I've had multiple visits, but only one technician diagnosed the issue. I'm still waiting for parts and a timely resolution. Frustrating experience overall.

10 months ago

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Pete

I had a frustrating experience with service technicians; many were not local and did not provide quality service. I finally got someone I was happy with, but it took too long. Additionally, I faced challenges with reimbursement for a damaged cooktop, receiving much less than expected. Overall, the service has been inconsistent and disappointing.

10 months ago

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Karen

I had a frustrating experience with Choice Warranty. They often engage in fraud by denying claims without reason, and their service is slow, especially in rural areas. It took far too long to get a repair done on my dryer. They need to streamline their process for quicker responses and repairs.

10 months ago

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Verified Customer

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Bernard

I had a frustrating experience with my warranty claims. It took too long to get responses, and even after repairs, my heater continued to blow cold air. I've opened multiple claims, but I've encountered issues with denial of claims that felt fraudulent. Sometimes they paid out, but it seems inconsistent. Overall, it's been a challenging process.

10 months ago

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Verified Customer

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Alex

I had issues with the product I received, as it wasn't what I expected. However, the home warranty service is efficient; I can easily make claims online and receive quick responses. Unfortunately, my fridge is still unrepaired after a long wait, and I'm frustrated that I haven't received compensation yet. Overall, I'm satisfied with the service despite the delays.

10 months ago

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Carol

I had a terrible experience with my home warranty. They misled me about coverage and refused to repair my dishwasher, offering only a fraction of what it would cost to replace it. I've also faced significant issues since purchasing the warranty, but have received no response from customer service. I'm left paying out of pocket for repairs. Very disappointing!

10 months ago

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Jasmine

I had to use their service for my heat pump, and I was impressed with their prompt response. They came right out and fixed the issue quickly. Overall, a reliable experience that I would recommend to others!

10 months ago

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Clifford

The service was initially helpful, but my experience turned into a nightmare. I faced numerous issues with my television replacement, and the documentation requirements were absurd. They even denied payment due to paperwork problems. Overall, it was frustrating and disappointing.

10 months ago

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Verified Customer

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Susan

I had mixed experiences with Choice Home Warranty. Initially, their service was responsive and efficient, fixing my issues promptly. However, when I had a claim for my dishwasher, communication broke down completely. I was left waiting for a tech who never showed, leading me to cancel my service and buy a new appliance. Disappointed with the lack of follow-up.

10 months ago

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Verified Customer

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Dennis

Very quick response. Service call on time, parts on the truck. Job done quickly, very clean . In short, very professional

10 months ago Edited December 2, 2025

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Verified Customer

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Jacque

I experienced an electrical issue when a switch unexpectedly caught fire, leading to a complete circuit failure. Additionally, I tried to use my dishwasher warranty, but it lacked a label and was deemed insufficient for a replacement. Overall, my experience has been frustrating with both the electrical problem and warranty process.

10 months ago

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Verified Customer

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Madison

I've had mixed experiences with customer service. They respond quickly and resolved a pool pump issue effortlessly. However, a plumbing problem has been unresolved for months. My warranty claims have been frustrating; technicians often take too long to arrive, and they’ve left jobs incomplete. Overall, while they try to assist, the service has been inconsistent.

10 months ago

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Verified Customer

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Larry

I had a great experience with the responsive service team who promptly addressed my refrigerator issue, ensuring it was fixed quickly. However, my experience with the hot water heater replacement has been frustrating, as I'm still waiting for the replacement to arrive despite being scheduled. Overall, mixed feelings about the service.

10 months ago

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Verified Customer

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Molly

I had to use my warranty for a walk-in tub repair, but it’s been weeks with no updates. I’m frustrated that they’re supposedly waiting on a part and haven’t contacted me. This experience has been disappointing and has left me feeling ignored by the repair service.

10 months ago

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Verified Customer

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Cornice

I've had mixed experiences with customer service. They are attentive and ensure I’m taken care of, which I appreciate. However, I faced an unresolved issue from a previous call, and while they promptly fixed a problem the next day, I was disappointed to learn that a faucet issue wasn't covered. Overall, some positives but also room for improvement.

10 months ago

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Verified Customer

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Shawn

I had mixed experiences with the service. Communication was lacking when I reached out, but the technician who fixed my garage door was prompt and efficient. However, my AC issue wasn't covered under warranty, and I didn't receive clear information about that. Overall, some aspects were satisfactory, while others left me wanting better support.

10 months ago

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Verified Customer

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Tim

I had to put in a claim and it was handled very quickly and professionally. I’m very glad I chose Choice to protect my home.

10 months ago

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Zachary S

They have taken good care of our duplex as issues arise. The companies that come out have assisted in fixing the issues and have good communication skills.

10 months ago

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Niko

I had a problem that I thought it was my heating, but it turned out to be my refrigerator leak, but then they came the first he said it was my heater, but I found the problem not them, then when he came the second time he did nothing and I had to pay him 30.00 dollars. I had a neighbor to fix it. I wasted $90..

10 months ago

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Verified Customer

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Sherry

I dislike: that an e-card for a replacement will be issued only to Lowe's requiring me to travel 20 miles each way to see microwaves. I dislike: that it is taking so long for the e-card to be issued. I submitted the request for it nearly 4 weeks ago & still haven't received it. Thus, I sit here without a microwave for, literally, weeks on end.

10 months ago

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Verified Customer

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Emilia Colon

Tech was courteous, knowledgeable and accommodating. Very pleased. Knew problem immediately. Choice Warranty is the best!

10 months ago

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Verified Customer

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Chris Young

My first claim exsperiance with choice home warranty was excellent, they were very prompt in fixing my water heater and the technician was excellent!

10 months ago

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Verified Customer

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Gary

When you place a claim its at least a week before somebody shows up.Then they order parts and it's at least a week before they come back. Usually gets rescheduled a couple times. Not the service I expected. But they do eventually get everything fixed. Takes a lot of Patience The technicians are friendly when they do show up.

10 months ago

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Michelle

Took at least 4 different repair companies & $300 in Service Fees to have them repair my refrigerator’s ice-maker. Hoping CHW will take accountability and at least refund $225 of my monies/cost.

11 months ago

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Verified Customer

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Elias Camacho

Great Warranty company so far. I have filed to claims and just waiting on parts for my washer so they can finish fixing it.

11 months ago

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Michael Demey

My dishwasher broke, and the amount that they paid was not enough to cover a new dishwasher. Same story with the water heater. They’re don’t cost much, but they also don’t pay hardly anything. And the worst part is they don’t tell you they barely cover the cost of replacement. I absolutely will not be renewing with them

11 months ago

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Verified Customer

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Janice

I like that they responded right away and I did not have to wait very long for the repair. I was very happy withThe company that came.

11 months ago

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Verified Customer

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Boutros Zarif

I liked good communication with the claim specialist, he is knowledgeable about the case and gave a quick overview and decision

11 months ago

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Verified Customer

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Mary

The company had to schedule 2 people to lift the microwave into place. The AM/PM no longer works on the clock, the microwave makes strange noises when running, the cabinet above the microwave now has condensation on it when it runs, the microwave was not wiped down after installation. I have to have pay another company to repair the microwave. Will not renew my warranty.

11 months ago

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Larry

Using the phone or website to schedule service is absolutely horrific. Every time you try to get to a live person it cuts you off and sends you back to the beginning. It does not give you the option on the phone to explain your problem, especially since there is more than one dealing with the same objetc.

11 months ago

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Christina

Turn around time is incredibly quick. I know I’ll usually be receiving a service in less than a week from filing and often times in 1-3 days.

11 months ago

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Verified Customer

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Iris

A life saving company. They responded and accepted my claims to have my appliances fixed. They get you the technician as well.

11 months ago

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Wendy

I don’t think its worth the aggravation and hassle Choice Warranty puts you through. My air conditioner went out mid July, during one of the hottest summers in Las Vegas, and was not repaired until November. Now my ice maker stopped working and my claim was denied. It’s better to put those monthly payments aside and pay for repairs yourself.

11 months ago

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David

They take advantage to not pay labor when they can find another warranty on hot water heaters. It is a very deceptive practice they use to screw you out of major warranty money. You would think having two warranties is better? Not so because this company screws you over on the deal and says doing you a favor by making your out of pocket hundreds more than your copay! Be aware of this unfair practice by this company. Stay away from them. Learned my lesson, covered by a crooked company!!

11 months ago

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Marlene Wilkens

Almost everything is good except CHW does not always follow up after service is provided. I am still waiting for plumbing service to complete the job.p

11 months ago

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Mike

Read the fine print. Sales person will tell you that if it can’t be repaired, they will replace with like item of similar value. That is not true. Replacement value is far below builder grade and you can’t purchase a replacement. I have had this warranty for 3 years, 4 claims and none were worth having the warranty. Save your money and put it aside for any repairs you might need

11 months ago

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David

Choice Home Warranty provides excellent service and very easy to log in and make an appointment with what is out in the house.

11 months ago

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Nina

Worst service. I've submitted 3 claims only one was "approved" Still fighting to get the repair finished, which only got approved because I treated to cancel and asked for my money back. I've tried calling over and over and over and get no help. I'm told that it will be approved before end of the day then get email that they need proof of repair. They deal with repair person and receive the billing. I have nothing to provide them. It's insanely ridiculous. Don't buy into this scam!

11 months ago

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Peter Flynn

My claim supervisor Mrs. Thomas was a great mediator on my last claim. I would not even consider another home warranty co.

11 months ago

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Andrew

I think it is worth having the peace of mind knowing that I'm going to be covered in case something happens and I need the warranty for coverage

11 months ago

Choice Home Warranty Reviews