Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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RELLA Stern Las Vegas, NV

You have to fight for every claim. Called 4 days in a row concerning a claim and got "it's not covered". But for an upgrade of $250 the claim will be covered. Paid for upgrade and still "not covered " By the 4th day, after paying $750 in upgrades on my 2 properties, it still was not covered. This was for a garage door and it would not open. We paid $500, an emergency upgrade as you normally have to wait 30 days for it to take effect. Said they would send us $250 back since we didn't use them to fix garage door. We ended up paying out of pocket at a much lower price than Choice was charging. Four days, endless hrs on the phone each day, and all that money to upgrade and Choice did nothing but lie to us. I'd never recommend this company.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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Jill Hatcher Blue Springs, MO

They were hard to contact when I had a problem. Then once they checked the appliance, it took over two months to receive the gift cards from Lowe's so I could purchase the new, replacement appliance.

3 years ago

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Larry Buck Tallahassee, FL

Honest, helpful, affordable, competent service techs, willingness to work with "your" tech if CHW tech not available or good. All in all, highly recommend CHW.

3 years ago

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Ohsung Kwon Leander, TX

I found a new warranty company this year, but I hated it. There was a problem with the air conditioner, so I applied and solved it, but the company in charge of the repair asked her daughter for money and took it. But no one solved the problem. I still haven't received my unfairly charged money. After a year, I think I'll have to look for another warranty company.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

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Ego Ibida Centreville, VA

Highly disappointed that I complained about my AC not working. After paying my deductible, the provide adiced your company for replacement of uni, paid my deductible. Your company only went to pay a little fraction and wanted me to pay a huge amount to the provider. I was shocked because that was not what they told me. I called the customer service rep, she was very rude and asked if I want to accept the deal - yes or no? I told her mo and she said a case rep will contact me. I waited and waited for weeks, nobody contacted me. So I called back, again the female rep was rude and asked me to complain on line. As I was talking to her to note my complain since i already have her on line, she banged the phone on me. The last time I called, I got a male rep, who appoloziedand entered my complained. Promised someone will get in touch within 48 hours. And it did, but unfortunately the lady that was supposed to called me did not because she was still busy with an customer. The rep that came on the li e was very rude. First she did not apologize for been very late . And our conversation did not go very well We were just arguing back on forth on the phone when she told me that I have to start all over and pay another deductible to the provider since I did not respond on time. That was a RIP-off.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Cheryl Pleasant Grove, AL

Choice send a contractor out to my home(a no name brand co) After the person left my unit was making a loud screaming sound later on we had not air. When we had freezing air b4 this co was dispatched to my home. Now Choice wants me to pay and out-of-pocket cost if 400.00 to have it fixed by the same company that broke it. No thank you. When I inquired about why was I paying when they sent the co out choice said it's not their fault. It's between the co that they sent out and me now. Pitiful I've never heard of such a lie. I will never sign on with this co again. And if you do ck the credentials of the company that comes to your house that's been dispatched from them if they have bad ratings please send them away.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 26th, 2021

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Kimberly Lilly Port Charlotte, FL

They sent a tech out to look at my dishwasher. He said a Roach infestation caused the damage. Utter BS. I have lived in my house for 2 years and have NEVER had 1 Roach. But they believed the tech, over the customer. Even though the control panel is wobbling in there. Cancelled them and moving on to someone that values their customers. Giving them 2 stars instead of 1, because that did fix my A/C a couple months ago

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Oct. 27th, 2021

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Brad Newbigging Nashville, TN

You sent an unlicensed technician to work on my air-conditioning who quoted me $1500 to repair it. When I had a licensed repair man come out it was a house call of $60 plus $15 for blowing the air conditioner out with pressurized nitrogen. That allow the AC unit to go back to normal and properly work. When your technician said it had to be taken apart taken out of the house and chemically cleaned. When I asked to see the license for the people you were sending to my home you told me that I could not see it, then after speaking with several different companies they all seem said they send out students they don't have their licenses yet so be careful and be aware .

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 26th, 2021

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Kristin Warminster, PA

There have been a lot of issues with getting companies scheduled. I've already had to fine my own. This last visit the guys were very good but your company wouldn't continue with what I needed and I just realized the problem wasn't fixed. I'm unhappy about this. I would like someone to contact me.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Gwen Wessel Jasper, GA

The first time we needed them, they were great.Now, we are having an issue with our stove/oven.Someone came to assess the problem, however, we have waited over a month for repair..still waiting

3 years ago

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Dean J Fardo Alpharetta, GA

I like that they have sent good technicians. But when my air conditoner broke, they sent a tech to fix the unit but would not authorize him to remove the water in the units pan. The water was a direct result of the units failure and in no way my fault due to neglect. The tech wanted to remove the water but said that CHOICE would not allow him.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 27th, 2021

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Verified Customer

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Cathy Apison, TN

Excellent response time and courteous, professional service. Guys who installed the new A/C unit worked quickly but efficiently and left the area clean and spotless!!

3 years ago

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Rebecca Littleton, CO

In theory it is great thought that if there is no CHW service technician in your area that you can get your own. I am having issues being reimbursed the full amount and I feel that CHW's responses are vague and I continually try to provide them with additional info and it as not been resolved. Feeling frustrated that it is Oct and the repair was in Aug.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Larry Johnson Huntsville, AL

It seemed like you had to fight with them to your issues resolved. I recommended them to my daughter and have been toltally disappointed. She is totally disappointed in the company. It appeared they were picking things out of the contract to deny her claims. She had one open and and the tech never completed the job and CHW closed the claim without fixing the issue.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Reginald D Augustine New Haven, CT

My upright freezer should have been covered . When it broke I found out it wasn't even though I paid the extra cost for it and had an e-mail from their company saying it was covered. I added a 2nd refrigerator about a month or two after I initially signed up and they said that was covered not the freezer. They would only cover the freezer if I dropped the refrigerator coverage for a month even though I sent them a copy of the e-mail (which had their letter head and address on it) that said the freezer was covered.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

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Anonymous San Antonio, TX

Choice Home Warranty sends people to work who care and clean when they come in and they wear masks. It did take about four months for a plumbing deal. They fixed my refrigerator leak. It took a while for the parts.

3 years ago

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Joshua Barrett Artesia, NM

Warranty is good so far, but they bug the hell out of you to rate them and give your feedback. They'll also call you to make sure you got the list of covered items and then casually include all the upsell services they want you to buy.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Williamson Goodyear, AZ

Because some of your contractors are substandard. I just had to pay a service fee on a garbage disposal that was installed in June incorrectly (flange) the second time one of your contractors did something wrong and ended up paying for the service because of their mistakes.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Janice Manning Maple, NC

Most recently, they were excellent with my icemaker repair/replacement. In the past several years ago, my service was not as prompt, but recently it was speedy and excellent.

3 years ago

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Edward DeLeon San Antonio, TX

Had an issue with refrigerator and was told I would get check to replace refrigerator. I recieved a gift certificate to Lowes. Talked to rep abiut issue and I was told that I could not get check bc that was the CW policy and talking to another person would not help issue and case manager disconnected call. I had talked to a person above case manager prior to last call that assured me that a check would be sent within 30 days bc I could not find a replacement at Lowes for price. Called back to check on progress and that is when I was told CW policy would not allow check, only gift certificate to Lowes. Will sign with other company once my contract is over. Bad customer service and policies. Shop before you sign.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Michael Mcleroy Norfolk, VA

I have used Choice Home warranty 3 times. 1 was a wonderful experience with my garbage disposal being fixed. The 2nd and 3 attempts not so great. It was the technicians not the company. Please vet the A/C technicians on their work before sending them. They are a reflection and extension of your company.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Vera Gilbert, AZ

The quality of the service depends on who you are talking to. The first time I called, it didn’t work out because it was the pool but the second time I called, regarding the fan, he came out the next day and it was replaced really fast. It was very easy and wonderful. He was very professional.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we appreciate your positive feedback about the services by our technician. We are making every effort to enhance the customer experience; therefore, we have shared your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Verified Customer

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Carolyn Pflugerville, TX

Good quality, courteous service. Everyone has been very dependable. When my dishwasher was broken, it was well taken care of. They get me fast service.

3 years ago

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Barbara Oak Lawn, IL

I was well pleased with the work and with them answering my questions and getting someone here as soon as possible. I have no problems getting service when I call.

3 years ago

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Verified Customer

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Don Anthem, AZ

Recently my air conditioning went out and the next day it was fixed after Choice had a person come out who was excellent. It is the most cost effective option.

3 years ago

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Berk Layton, UT

Not everything is resolved completely. They are trying to skirt around issues. One example is with the microwave. They tried to tell us they wouldn’t pay for it. It wasn’t working and it was too old. Finally after a while, they paid some but the value they gave us was very low for the appliance. Only half of the techs are competent. The other half are not properly vetted.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Cecilia Ozone Park, NY

Not that expensive and it covers a lot. There was a plumber and they were here quick and it was easy and fast. They were very knowledgeable and did the job pretty fast.

3 years ago

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Nikita Vienna, VA

The guy that came to fix my refrigerator was nasty. He didn't have any professional ethics. He had no filters when he talked. He was out right rude. They have all sort of professional technicians. It was a pleasure when the AC went out or there was a plumbing issue. I am comfortable with them in my house.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Al Henderson, NV

No one is perfect but we like the price and we have had good success with them. We needed some help with our plumbing and it got done and the people that came out did a good job.

3 years ago

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Verified Customer

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Belinda Plano, TX

Every time I've called them, they have been responsive. The most recent time was for the air conditioning. The gentleman replaced the part in thirty minutes.

3 years ago

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Eliza Mansfield, LA

I call they came got the job done they respond in a timely manner , they get supplies in a timely manner , costumers service is very polite and helpful

3 years ago

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Regina Duvall Oklahoma City, OK

I needed my disposal replaced and was told it would be a plastic replacement. Which is not what I had. I was under the impression a replacement was comparable to what I had. So I paid extra for a better one.

3 years ago

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Verified Customer

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Tom Zeller Sun City, AZ

No hassle They address my problem in a timely manner. They have a technician out to my house ASAP. I like good service people and they are one of the best so far.

3 years ago

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Verified Customer

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Mike Raeford, NC

I'm satisfied. They are very prompt and they came on time. Their people that did the the repairs were very professional and they got it done very quickly.

3 years ago

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Verified Customer

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Sara Boca Raton, FL

I had a problem with my refrigerator not too long ago. The guys took five days to come back to fix it but that's fine, everything is working okay, no problem at all.

3 years ago

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Patricia North Fort Myers, FL

The choice home warranty customer service department is very hard to contact and once you email them. The couple times I have used some of the people they are efficient, very friendly and they come out, quite quickly. I'm trying to use my warranty, but I didn't realize it was a thirty day waiting period and so I was told that they would no longer cover the air conditioning unit in one of the units, but it works properly now so that was a good thing.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Darlene Monroe, MI

They've always taking care of any problems that I've ever encountered. My drier quit working, I called and within twenty four hours I had somebody else here fixing the dryer and everything was great

3 years ago

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Verified Customer

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Reginald Perry, GA

My AC started acting up and I sent a clean request. Everything was already set up that Monday. The company called me and they were able to fix to my, my AC. Very positive.

3 years ago

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Verified Customer

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Lonny Las Vegas, NV

They were on time and they are professional and they fix the problem. We're happy we've got choice and we hope we don't have to use it again but it's good to know it's there

3 years ago

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Verified Customer

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Debbie Abbott Plano, TX

This was my first time to use my warranty. I got an instant response and an appointment within a couple days. They were fast, efficient and got my garage door working.

3 years ago

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James Reeves York, SC

Have Mr Terry P to call me. I will tell all about it.. Has technicians couldn't fix my stove had 4 different techs. Out to attempt.. I had to get my past tech to come out he fixed it the first trip your techs was interested in the $65.00 only in which I paid 3 times inwhi h i should not have had to do so... I'll see now for sure how it goes. If Mr. P calls me.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Verified Customer

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Inger E Hyde Crestwood, IL

The serviceman was great- the only issue that I had was that I wasn't emailed with the service company's information. I found out when they were coming when I checked on my claim.

3 years ago

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Evamarie Rider Reno, NV

My experience was atrocious. After many emails with canned-disingenuous responses and many disingenuous calls with your call center, I finally got a agent that reached out (while I was on the phone) to two technicians in my area. He gave me their names, so I could follow up. One of them called me back, and he agreed to come and take a look at my air conditioner even though he hasn't worked for you for years because you don't pay enough. However, he felt sorry for me. He fixed the problem, and supposedly I will be reimbursed in 30 days. I need to say that your new policy of having your customers arrange for repairs because you have a shortage of technicians, is completely wrong, and it is BAIT and SWITCH situation. It is not what I paid for. It is your job not mine.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Leah Ross Indianapolis, IN

Quick response, janky contractors ‚Ä¶. My repair was told it was repaired when it wasn't‚Ä¶ warranty denied the review and appeal. Didn't listen to me or utility company about the problem instead went off the plumber who didn't complete the order‚Ä¶ I hired another plumber and paid out of pocket over something I pay a warranty company for‚Ä¶ they were so quick to deny my request to fix the ‚Äúrepair ‚Äú

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Verified Customer

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Skip Gosselin Scottsdale, AZ

On 9/2 my water heater began leaking, I opened a claim with Choice Home Warranty (CHW) to have it taken care of. I received a response from CHW saying water heaters are NOT covered for leaking. I'm 66 years old, owned 11 houses and R&R dozens of water heaters, when they go it's because of a leak. I asked for a Case Manager to be assigned, one was quickly and a meeting was scheduled ASAP (20-days out). 30-minutes before the meeting a reminder was sent for me to be ready for the call. At the time of the call, there was no call. I replied to the reminder 5-minutes into the scheduled call saying I was waiting, nothing. I responded again 10-minutes and 15-minutes in to all the email addresses I had for CHW, NOTHING. Now is 26-days after the claim was filed and I still have heard NOTHING.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 7th, 2021

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Verified Customer

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Hope Johnson Loganville, GA

Choice Hone Warranty delivers. My dryer broke and the repair man came timely. Choice Home Warranty took care of everything. I’m happy I chose this company.

3 years ago

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helen Crawford Forked River, NJ

Lack of communication. I had to purchase a new washing machine. I was told I would receive "FUNDS" toward that purchase. Instead, I received a Loew's card. Never requested that card, I never shop there, prices too high. Now I am forced to look for something to buy to use this Loew's card.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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Dolores Ruland Bradenton, FL

Totally disgusted with the coverage of my refrigerator. The ice dispenser chute was not closing securely and repair man cam and fixed it... supposedly. Guess what, next morning same problem as originally reported. But now the repair man said a part was broken ... and Choice would not cover fixing the item because it was broken. I use the ice maker to dispense ice,,, NORMAL WEAR AND TEAR on the unit. I knew nothing about a "broken part until after the repairman came. CHOICE WOULD NOT COVER THE ITEM CAUSE IT WAS BROKEN... READ THE SMALL PRINT. They cover DAMAGED items, ,, but NOT BROKEN ITEMS. Well I certainly did not break the ice dispenser. Will NOT renew contract when comes up for renewal.

3 years ago Edited January 10, 2024

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EBROWN

CHW takes a long time to find a vendor to come out and evaluate the problem. In cases when they have "replaced" an appliance, they did not cover the cost completely, and, in the case of my microwave, they did not cover installation. Apparently, this is in the fine print that I didn't see. In the case of my washer, CHW did not want to repair it and elected to "replace" it. They said they were sending me a Lowe's gift card to cover part of the replacement. To get a washer that was comparable to the one that broke, I had to spend about $300 more than what CHW paid. Additionally, they sent me a Lowe's gift card, which arrived over a month after my washer died. What was I supposed to do during all that time without a washer? I used my Lowe's credit card to order a new washer the day I found out that CHW was not going to repair my old one. It was here in a couple of days. I cannot use the gift card that CHW sent towards my credit card payment, so, effectively, CHW did NOT contribute anything towards the cost of my new washer. I won't be renewing or recommending CHW or any other home warranty in the future. I could have put the money into a savings account for such rainy days as this and covered the repairs/replacements instead.

3 years ago Edited October 9, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Verified Customer

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Sandra Ricco Naples, FL

The plumber that came out was kind thoughtful and very respectful to an elderly woman I would recommend him anytime thank you for your service Sandra Rico

3 years ago

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