Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Mahesh Ashburn, VA

It is easy to communicate because they have online access. When we had a problem with the microwave oven, they were able to get someone to help quickly. They are always ready to help.

5 years ago

check_circle

Verified Customer

star star star star star

Patti Wolf-Dufur Gilbert, AZ

Technician was very good, he was on time, courteous and respectful. He fixed my problem quickly then also looked at another same problem I have. He’s sending me an estimate on that repair.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Carlos A Hidalgo Houston, TX

Beware of the fine print!!! While I've had some good experiences with Choice, I have had issues with others. First look at the "replacement" notes. If something needs to be replaced, they will only give you a "cash out" payment. In two instances, the payments did not come close to the actual cost of replacement. Rest assured I was only looking to replace items with comparable ones. Second: Do not be surprised if a determination of "not covered" is given. Again this seems to happen with larger items. In short; READ YOUR CONTRACT!!!!

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Theresa Cissell Saint Charles, MO

I only had one incident with Choice warranty where I needed a garage door opener replaced. They were very fast in getting my opener replaced without any problems. I was well pleased.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Paula Scott Portsmouth, VA

(1) CHW response to service technician. Tech had not been authorized to move forward and complete repair until I did a status update call on all of my outstanding service calls several weeks after the initial service visit. (2) I never received a full copy of the contract. When I asked for a copy, I was sent a cop of the invoice which stated all systems covered, plan monthly cost, and service tech fee amount and figured this must be their contract. But when I was denied repair/replacement of my A/C unit, they emailed me this long memo with all of these reasons per my contract of why they would not honor the repair/replacement and when I told them I never received such a contract that they seem to be quoting from, I was told I could access it from their website.....REEAALLY??!!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Yogendra Gupta Germantown, MD

Good company. Very professional technicians. Test customers with respect, very customer focus. The service call request is timely responded and executed on the time confirm. Good

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

D. Thompson Martindale, TX

We purchased an older home and the agent negated a contract with Choice. the first callout was for a commode that was stopped up. The repairman was prompt and corrected the problem. The second problem was that the hot water circulation pump was not working. The repairman failed to show 4 times at the appointed time. I insisted that they get another repairman and they did. Another problem was a stopped up kitchen sink. The repairman showed up on the appointed time and unstopped the sink. The last time a repairman was to repair the garage door opener. The repairman did a great job in locating the problem and correcting it.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Edward Le Blanc Porter, TX

I used them to repair a a/c unit. My problem was the 1st appointment for the a/c guy was 3 days from the time I sent in the claim. If I did not have 2 a/c units I would have been uncomfortable. I can get a a/c man to service me the same day most of the time.

5 years ago

check_circle

Verified Customer

star star star star star

Marilyn Jones Fort Worth, TX

Was formerly with AHS and when my monthly cost increased, I started looking. Choice had a high rating on the internet, monthly cost was less if I paid up front, and copay was less.

5 years ago

check_circle

Verified Customer

star star star star star

Robi Tanner Birch Tree, MO

Immediately after I call them regarding a problem they reach out to those in my area to arrange for service. I am extremely pleased and will renew my contract upon it's expiration.

5 years ago

check_circle

Verified Customer

star star star star star

Daniella L Muldoon Forney, TX

I submitted a new claim for my ice maker on a Sunday evening. Shortly after that, I received an automated call and email informing me a technician was scheduled to come out the next morning. Talk about immediate help!

5 years ago

check_circle

Verified Customer

star star star star star

Jeffrey City Dacula, GA

So far you have taken care of repairs I needed. However, I am concerned if I have something major. I haven't heard good reports on your willingness to take care of large issues.

5 years ago

check_circle

Verified Customer

star star star star star

Kenneth Thompson Livermore Falls, ME

Has been reliable and quick. The repair person was knowledgeable, and professional. Customer service was helpful and also professional. I highly recommend Choice Home Warranty to my friends and associates.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Gloria Barker Scottsdale, AZ

I feel they need to ask questions of the homeowner, such as, is your home one or two stories. Sending out repair companies that are small businesses and do not have 30 ft ladders for a job should not be obtained by Choice for such jobs. It is a waste of the company's time as well as the owner whose air-conditioning is not working and needs repair.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Worthington Grants Pass, OR

It has been 21 days since my first request to fix my washing machine. I have tried to call and have been put on ridiculous holds (or call has been dropped)to speak with someone that cannot help me. They have contracted Sears with whom I am also not pleased and will not do business with them again. Apparently the part is on either back order or not available at all. It seems to me that someone should be able to call the supplier and find out about the part. They should have just replaced the washing machine by now. Also, it is difficult to understand most of the customer service people. I think it is great to hire people with different ethnic backgrounds but to put them in customer service where they need to speak with people doesn't seem like a good idea. Obviously, I am not happy and probably will not renew with Choice Warrenty.

5 years ago

check_circle

Verified Customer

star star star star star

Dallas Strawn Castle Rock, CO

Great service and although it took a few days to get someone here to fix our dryer, we did not have to search for a repair company and Choice set up all the appointments, etc.

5 years ago

check_circle

Verified Customer

star star star star star

Deb Vahl Las Vegas, NV

I've only had to use the repair services once for my dishwasher. I was impressed with the service workers contracted for the repair, their attention to detail and follow through for the replacement part.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Paula Goodson Quitman, TX

They got back to me right away and sent a technician to fix my dishwasher. That was 6 weeks ago. The technician ordered parts, but we are still waiting for them. He has told us it is taking waaay longer to get appliance parts. That may be true, so it could be that everyone is doing what they can, but my dishwasher is not fixed and i still have to dry all the dishes and the dishwater is not as hot as it should be. Send me another request when i finally get it fixed.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will follow up with the technician for the status of your repairs. Thank you for being a valued customer of Choice Home Warranty.

Jun. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Claudia Dayton, NV

I like Choice Home Warranty except for one thing. I had to have the gasket changed on my toilet, which they paid for. The technician recommended I have my toilet snaked, and they denied that part of the claim. The tech said it was a good time to do it since the bowl had to be removed to do the work.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Mary Kullman Aurora, IL

Because I am waiting for a month now and am told it will be at least another month before the third of 3 needed refrigerator parts is available. Have been without my kitchen fridge all this time and fortunately have old one in laundry room that is being inconveniently used. I realize it is not Choice's fault regards the back ordered part, but I have need to contact them for updates on this situation and I think they should be contacts me with updates.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ellen Riley Sparks, NV

We have filed two claims. The first claim was for a dishwasher and was handled expeditiously and problem solved. The second claim was for an air conditioning problem and still is not resolved 17 days later and technician is not scheduled to come out until 9 more days. When the company gave us the option of securing our own technician as they did not have one available, we contacted the person who had installed the air conditioning unit. What followed were several back and forth from the company to us, us to the technician and then us back to the company. Choice requested a video of the problem to us which we attempted to submit several times but which there system would not accept. It wanted pictures so, even though a video was requested, it would only accept pictures. After two or three phone calls to customer service with no resolution to the problem, we gave up and asked Choice to use one of the technicians they contract with. I'm hoping this is an isolated problem and will be happy to review any future experiences.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Brenda Wilson Mission, TX

The best home warranty you can get. Never have a problem filing a claim and the act very fast so your not doing without whatever product is in the claim. I have had other warranties and this is by far the best in every area.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Larry Odessa, TX

CHW is great is reliable ! Customer service is great! And our technician that came out to fix our air conditioner was very polite very professional. We recommend choice home warranty

5 years ago

check_circle

Verified Customer

star star star star star

Christine vanderford Chicago, IL

Had to use choice warranty for my stove. The guy that came and fixed my stove was very conscientious and friendly and courteous. The stove was fixed as soon as he got the part.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Ebony Jarrett Port Saint Lucie, FL

Overall, they're good. Their customer service needs great improvement. I asked someone to return my phone call about my dishwasher, I still haven't heard anything. When I put in a request about my AC on 5/17, I asked about my dishwasher, the rep said the offer would be sent over, it still hasn't been. The answering service still says bc of covid-19, higher call volume. What does this have to do with anything??

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Cheryll James Brooklyn, NY

Because I don't know the mechanics of my dryer the guy said the problem was because I had a lint built up and you don't cover this. I called someone who i had paid $350 and he stated that the noise I heard was because a screw was loose and that he could have fixed it without vacuuming the machine

5 years ago

check_circle

Verified Customer

star star star star star

Ellen Gordy Conway, AR

They were very prompt in securing a service representative. However I am extremely disappointed in Onsite Appliance repair service! I've gotten the run around from them for over a week and am extremely frustrated!

5 years ago

check_circle

Verified Customer

star star star star star

Greg Loynd Scottsdale, AZ

While I’m fairly new to Choice Home Warranty, I have been pleased with the manner in which my claims have been handled by Choice and by the contractors who perform the work.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Janet Coursey

Everything is so simple. Have a problem, call, they get someone right away, they call you, make the appointment, service persons always polite, fix problem and you are good to go.

5 years ago

check_circle

Verified Customer

star star star star star_border

Janice Spicer Macon, GA

We've had some that are very good. I would highly recommend Metro Appliance. But we have had some who tell us when they'll be here and they show up but it might be the next day which makes it difficult to be able to run errands or some things we need to do outside the house. One thing we called for we had to end up paying for it ourselves.

5 years ago

check_circle

Verified Customer

star star star star star

Jimmy Delacerda Henderson, NV

Honest willing to listen on time very professional good replacement parts very knowledgeable highly recommend it cost is great deductible is excellent will continue using after the year expires

5 years ago

check_circle

Verified Customer

star star star star star

Claire Melodia Chapel Hill, NC

I had one bad experience with Choice Home Warranty about two years ago when I installed a garbage. Disposal. The plumber did not install my disposal correctly and water leaked.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Baytown, TX

When I call into their customer support phone, they give me a great response. Sometimes you can't get ahold of managers though and fall off the radar if you need extra help. For example, I had a plumber come out last month to help with an outage. He said they don't pay for extra things I needed so I called a supervisor at Choice and they never responded to me.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Ernest Sherwood, AR

We need to have our dryer repaired but we are still waiting for a part to arrive so they can come and fix it. They always choose good folks to do the job for us, so I'm pleased with Choice.

5 years ago

check_circle

Verified Customer

star star star star star

Robert Hyattsville, MD

We wanted protection for our home, so we signed up with Choice Home Warranty. We've used our warranty several times and in our experience they cover most things they say they will.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Tewksbury, MA

I just used the warranty on my washing machine when the timer went out. They came out immediately to repair it! They are a very prompt and hassle-free company that saves me lots of money.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Lejla Homer Glen, IL

Customer support at Choice Home Warranty is really nice! I've used my warranty three times. Once when I needed something fixed, I was given the runaround. Appointments were constantly moved around, parts didn't arrive, and I was offered an amount of money to replace something that wouldn't even cover the entire need. They choose mediocre companies to fix things in your home.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 14th, 2021

check_circle

Verified Customer

star star star star star

Demika Indianapolis, IN

Each time I've needed assistance, customer service has been helpful in resolving my issues. I recently used them for a plumbing issue and the guy they sent was very courteous, professional, and offered good service.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Stacy Marie Elmhurst, IL

I chose Choice Home Warranty because I wanted to make sure I had coverage in case something breaks. Sometimes you can't get a hold of someone for a long time in customer service. When I used them for something electrical in my home, the guy they sent was horrible. He was breaking things and kept leaving loose wiring, and wouldn't call us back. I had a much different experience when my HVAC went out and the guy that came out did a fantastic job.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 16th, 2021

check_circle

Verified Customer

star star star star star

Diane Murfreesboro, TN

It is easy to put requests online if something breaks. Someone was here within a couple of days to fix my heater. The worker was polite and fixed it within a short amount of time.

5 years ago

check_circle

Verified Customer

star star star star star_border

John / Nancy Medford, OR

When I had some problems with the burners on my stove, the first company they sent out was zero help. The second company they sent took care of my problem within a couple of hours! They found they needed to replace some parts and they went ahead and replaced it.

5 years ago

check_circle

Verified Customer

star star star star star

Margaret Columbia, SC

Customer service people are pleasant to work with and they do a good job finding people to come out and take care of the problems though it can be difficult to find a technician to who is willing to come to the house.

5 years ago

check_circle

Verified Customer

star star star star star

Paul & Ann Hilton Head Island, SC

It is exactly what I needed. I can trust them. They have come through for me three times. It is very responsive. I get what I paid for. Someone is sent right out to fix my problems. I am very pleased.

5 years ago

check_circle

Verified Customer

star star star star star

Judy Scottsdale, AZ

The technicians they send have been good and reliable. My AC needed to be fixed in the middle of summer in Phoenix. I sent them a message on Friday or Saturday and they sent someone out on Monday.

5 years ago

check_circle

Verified Customer

star star star star star

Janet Hollywood, FL

Every homeowner should have some kind of warranty and choice’s service is excellent. The service guys are professional and pinpoint the problem and fix it. There are no issues.

5 years ago

check_circle

Verified Customer

star star star star star

Brenda Katy, TX

So far so good. I have no complaints. Everything has worked out. They give me an appointment right away and the problem is fixed. I like that the service fee is less than any other company.

5 years ago

check_circle

Verified Customer

star star star star star

Garfield Charlotte, NC

In my two experiences using the warranty, the customer service has been very responsive and they have gotten a technician out within forty eight hours. They are courteous and professional.

5 years ago

check_circle

Verified Customer

star star star star star

Belva Iowa Park, TX

Usually they are pretty quick to get my claim resolved. They determined my washing machine would be too costly to repair. I did have a problem with a case manager but everyone else is good.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lynn

Most of the service companies they order for you are not good. I have had them come back numerous times for different claims. These appear to be third rate service companies. Most of the service people are rude. It takes calling and screaming about getting things fixed correctly. All the service person is concerned about is getting their fee the minute they walk in the door. Also, Choice does not allow them to fix something immediately. They need to call Choice and then wait for an answer. This can take a very long time. Some have had to come back because Choice will not give them an answer immediately or Choice does not even answer them. I wanted to cancel since I signed up for five years, and they told me I would owe them money because they would price out every little service claim that was done in my home.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Jay

It’s a good value and it gives me a peace of mind. When our air conditioner wasn’t performing well, the repairman came out and fixed it and I was only charged for a service call. They are very courteous and responsive.

5 years ago

Choice Home Warranty Reviews