Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Fonetta Askew

The workers got everything taken care of. Very nice, friendly guys. Explained everything to me. 5 star Well deserved 👏

11 months ago

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Tommy Kiggins

CHW did a fantastic job getting a tech out to assess my water heater on a Friday and then had it replaced the next Monday.

11 months ago

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Jenny

Yes, I pay $75 for a service call but the plumbers that are sent are horrible, can’t diagnose the issue and I’ve had to engage my own because the ones sent by Choice don’t know what they’re doing- but I’ve wasted money and time off work trying to use them.

11 months ago

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William Wiley

I’ve been waiting for 3 weeks for a part to come in to fix my tenant’s fridge. I had to buy her a replacement. Telling me that CHW is not an “emergency service” doesn’t address the needs of typical subscribers.

11 months ago

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Carlos Delgado

Technician was very professional, prompt and very knowledgeable. He explained all details and instructions very clearly. Thanks

11 months ago

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Venkat

The worst decision I ever made was to go with Choice. I will make sure to tell whoever I can to not go with Choice. The sales person mentioned that any claim will be assigned to a technician within 24 - 48 hours and I had to wait for more than 15 days and even after that there was no movement. Customer service is the worst. I cancelled my policy because I was so fed up.

11 months ago

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Patrick

Said my freezer would cost too much to fix so they would purchase me a new one. Cut a check $482.(that I'll have to wait 15-30 days for). Replacement cost is $800, and that's on sale. Make it make sense. Not the best Home Warranty company in my opinion! Patrick H

11 months ago

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Frederick

It’s very confusing trying to navigate business without confusing correspondence. Still going through challenging channels trying to eliminate confusion my dialogue is very difficult.

11 months ago

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Marcia

I love the fact that I but a claim in and get an appointment within a day or two and within a few days have someone to come and fix it

11 months ago

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Tom

The fact that you can file a claim through the Internet and you respond instantly, and the service rep gets back to you within two days at the most

11 months ago

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Iiasa Battle and Mendy Lee

I experienced a plumbing emergency and waited 4 days before a contractor was assigned.. I cancelled the claim, paid for another contractor to come out (arrived within 1hour) . Currently vetting other companies to provide a home warranty service that responds in a more timely manner. Also, had a claim for my washer and still waiting for payment to buy a new one (over a month)

11 months ago

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Rhonda Phillips

Honestly, I thought my warranty was not going to cover my garage door spring, but it did. So glad I finally decided to get this protection.

11 months ago

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Cherri Fune

I put in my appliance had quit working and the next day I had a call for a technician. He was fast and efficient and freindly.

11 months ago

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Robert Templeton

This last claim is not resolved and I do see the urgency from CHW to respond and resolve it. My dryer has been out for a week even though CHW had approved the repair parts but the vendor says he’s waiting on the part to be delivered to whom??? The parts store has the part, and still my dryer is broke

11 months ago

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Leatrice Roberts

Although it took 3 visits to get a new garbage disposal, it’s replaced with a comparable model and Kintex Plumbing did a great job.

11 months ago

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Mamaree

Choice Home Warranty looks for ways to not approve claims. I have purchased multiple home "warranty" coverages from them throughout the years, and recently, the denied claims are becoming more frequent. For example, although the wiring was intact, a claim for an oven control board was denied due to roach droppings on the board. Thousands of dollars have been spent on a multi-year contract, but Choice denied a claim that would have cost a couple of hundred dollars. Such decisions on claims makes one wonder if a home warranty is a good and practical investment.

11 months ago

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susanlightx

The company is ok. But if the repair involves repairs such as drywall and paint they dont want to cover ot.

1 week ago

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Helen

I had to call more than once and they had no record of the claim, so I had to submit it twice, but once submitted, the subcontractor contacted me immediately. The technician was limited to what Choice accepted, and so he fixed what they approved. That being said, there is still a leak present, although much less than before.

1 month ago

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Labrent

RUN!!! Avoid at all costs. I would NOT recommend Choice Home Warranty company to my worst enemy. If they have a negative star option, I would rate it -1000. It's all a rip-off! I purchased their $750 plan because of the type of appliances I have. My $2300 three-door refrigerator with an alarm, ice, and water dispenser stopped working, so I called CHW. I waited over 3 weeks for them to tell me the refrigerator can't be repaired, it needs to be replaced instead. So instead of CHOICE HOME WARRANTY replacing my refrigerator with a newer one, they offered me an $800 gift card to Lowe's. Lowe's standard two-door refrigerators start at $900. Choosing Choice Home Warranty is one of the worst mistakes I've made in my entire life.

1 month ago

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Peter

When our oven burned out and was unrepairable, we were very unhappy with small amount Choice offered toward getting a new one. A more recent repair of our refrigerator/ice maker went better, although the tech did not rectify the fluctuating temps in the freezer and fridge, even though he said he knew the likely cause.

1 month ago Edited November 8, 2025

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Susan

This was the second time within a two month period that we had to have a tech come out on our refrigerator. Basically it was for the same reason. Our compressor is going out however it did not get replaced. He paid $65 each visit. And will probably have the same issue within the next 90 days

1 month ago

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John Longmire

I’ve had problems with technicians that won’t show up, or once after getting here they don’t fix the problem. I recently had a Sears technician out that seemed very good. Thank you.

1 month ago

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Barbara

The money that was given to me to replace my washer is not enough to cover the cost of a new washer the same exact brand and quality plus I have to pay for installation myself I was not happy with The way this claim was handled

1 month ago

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Vera Aster and Tom Fitzgerald

Prompt service! Fast resolution. They work with excellent technicians This contract is the best investment for my properties. Have used them for years.

1 month ago Edited November 25, 2025

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Ashley

They take to long to resolve some issues

1 month ago

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Minda

Because i had already signed up with them

1 month ago

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Wanda

Choice HOme Warranty does not pay on a lot of things. I pay $55.00 amonth and when I put in a claim, when the person comes out to review the matter, I have to pay them $75.00, then CHW want pay for the repair. I can save by not having a home warranty and the $75.00 I have to pay the repair person and pay for it myself. Our I guess you call it pressure pump on the Swim pool, needed repaired, CHW called handyman, that doesn't know crock about a pool, instead of a pool person and the Handyman sent back a repair that it had been tampered with and CHW wouldn't pay for it. The pool pump had not been tampered with. That is how stupid CHW are. I wouldn't recommend them to anyone.

3 months ago

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Arlene Donaghe

I went in with mixed reviews on Home warrranties.I have had nothing but positive outcomes with Choice Home Warranty. They are quick to respond and have gotten my issue's fixed quickly..Very pleased with their service.

6 months ago

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Chavonne Holland

Pricing and getting a hold of a live person is good. They do not replace items that can't be fixed they offer you 1/3 of what it costs to replace it with a gift card to Lowe's . They ask how you feel about technicians they sent out, but don't do anything about them or reimburse you if they do nothing for you. Overall I'm pretty disappointed with them and won't be renewing.

6 months ago Edited June 18, 2025

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Kevin Cook

Was looking to leave previous Company due to poor service and a huge price increase. Spoke with Orel, and was extremely impressed with his knowledge and assistance. Sold me and excited to be with Choice now!

6 months ago

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Dorina Rangel

I called for my Mom's air conditioner; they came out the next day and were able to fix it in two (2) days. Cameron was very nice and said to call if we needed anything further or had any questions.

6 months ago

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Jim Gravatt

Spoke to a Mr.Jacob P on 5-19-25 Conversation with him was very professional AND informative. Can certainly understand why Choice is rated number 1 in your industry Thank You James G

6 months ago

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Shelley Gilbert

Daniel provided me with excellent customer service. He's patient, professional, helpful and very friendly! He assisted me with resuming my account and got me back on track the same day. Thank you, Daniel!!

6 months ago

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Jamie Lawson

Customer service Jim was very professional & understood what I needed to lock in. I'm happy & have a peace of mind knowing both properties will be insured at a reasonable cost. I'll recommend to all my family & friends.

6 months ago

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Sharon

Easy to use app to report service needs. Quick approval of claim and service finished in just several days. The part was ordered by the service tech right away and installed the next day.

7 months ago

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RAHUL KAMBLE

Choice Home Warranty is decent for the price. They cover a good range of systems, and the first few repairs I needed were handled quickly.. Worth it for peace of mind, just be ready to follow up.

7 months ago

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Bret Gonzales

The turn time on repairs is entirely too long. I renewed my policy for a second term but will be thinking long and hard next time. I was not aware that you could only use reimbursement once a year. When you have to send a tech over 3 hours to do the work reimbursement should be available. This service call is the dishwasher, we can do dishes by hand. But 6 weeks for a clogged toilet or refrigerator would be an extreme inconvenience.

7 months ago

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timothy martin

I was skeptical at first. But after using Choice several times now for issues with my electrical system, my AC and my freezer and more! They say what they do and do it well. Saving me lots of money so far.

7 months ago Edited May 21, 2025

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Victor V

Just submitted my first service request and they dispatched a plumber right away. The plumber showed up early and was professional, knowledgeable and gave me an estimated job time of 2 hrs but was done in closer to 45 mins.

7 months ago

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Lisa Hill

The service provider they sent out name Kade with Texan Electric was very courteous and did an outstanding job. We will definitely use them for work in the future. Great customer service!!

7 months ago

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Kumar Allamraju

They have assigned a technician within few hours of filing a claim. The service rep showed up on and fixed the problem. Very professional service. I highly recommend choicehome warranty.

8 months ago

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Khushi Jain

One of the best home warranty companies, that takes action right away. Issues are fixed and covered by Choice. From opening a ticket with choice to the fix is a smooth process. Very happy client from last 5 years.

8 months ago

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Trina Hall

The company takes a long time to answer claim requests. Often the technician does not show up at time of appointment. When you try to call the company assigned to the claim they are often non-existent. Its a hassle to keep going back and forth with the claim department and some of the companies. It always takes two service calls to get the job completed because the technician says they have to receive approval from Choice Home Warranty. This is often very awkward when you have to deal with setting up times with a tenant.

8 months ago

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Tricia Davis

I appreciate being able to make a claim online with Choice Home Warranty it was so easy. I had a on time experienced technician at my home within less than 18 hrs. Thank you Choice Home Warranty!

8 months ago

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Doyle Reimer

8 months ago

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Mike

I made 4 claims and only 2 got fixed, one was a refridgerator that I needed fixed and they turned it down, because of being in the garage and the other one was a septic tank pumping. They told me they could not find anybody. NOT GOOD

1 year ago

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Mehdi

Originally, I was referred to a no show repairman. On the second attempt, I received one smart and professional guy who came prepared and knew how to fix my icemaker in no time.

1 year ago

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Maurice

"Hidden fees" I believe that CHW Needs to have better line communication with the technicians that they to customers homes to do work..as well as letting the customers know upfront whom filed a claim, what or if any out of pocket expenses would be present

1 year ago

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Mary E. Sullivan

I have sent several times that I was very happpy with your service and could not continue for some reason not sure how to answer some of the qustions!! Mary S

1 year ago

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Terry Allen

The communication with the repair person, us, and Choice was slow and somewhat confusing. Ultimately the problem was solve and I learned a lot about how the policy works, which I would have know if I had read the "fine print"

1 year ago

Choice Home Warranty Reviews