Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Tom Montgomery, AL

Communications are unclear and misleading.

2 years ago

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Ms. Marquetta Elmore Dallas, TX

Do not follow up on work orders. Waiting on response regarding microwave replacement.

2 years ago

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Tom Daminai Pompano Beach, FL

The tech came said he had to order a part. They called and made an appointment and never showed!

2 years ago

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Jillian McGee Keller, TX

Poor customer service. No follow ups or call backs for important messages left.

2 years ago

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Natombi Marshall Columbus, OH

I really hate that they made me pay two work order fees for plumbing.

2 years ago

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anonymous “ANONYMOUS” New Smyrna Beach, FL

the garage door repair didn't work. still having issues with the garage door functioning.

2 years ago

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Dennis Hanners Big Rock, TN

Was without heat for over 2 weeks in 5degree weather even their own contractor hung up on them

2 years ago

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willie campbell IL

The wait time to replace my water heater was unsatisfactory

2 years ago Edited February 9, 2024

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Virgil St Louis, MO

Takes to long to get somebody out here to perform work

2 years ago

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ROBERT SWINDLE

What they described is not what we get. No liability for their subs stinks

2 years ago Edited February 6, 2026

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Gail

I am still waiting for the job to be completed

2 years ago

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William Orlando, FL

I think you rob me on the furnace make me be $1069 to replace a part that is not modification

2 years ago

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David North Port, FL

Lying to me about technician's inspection report thereby denying my claim. Dropping their coverage.

2 years ago

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Mike McCartney Norfolk, VA

Shocked that we had to pay a large portion of the heat pump replacement.

2 years ago

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Martin Fisher Wilmington, DE

Poor job of sourcing quality plumbing contractors

2 years ago

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john cordileone Queens, NY

Service was not provided as contracted policy cancelled rather than to repair my boiler

2 years ago

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Warren South Amboy, NJ

Having to fight for a compromised solution to losses

2 years ago

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Jimmie

Not enough repair companies to service customers

2 years ago

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James Broken Arrow, OK

seems to be more focused on selling home security systems

2 years ago

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Vincent

Technician selection! Denial criteria!!

2 years ago

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Albert Dublin, GA

I have been waiting almost 2 months to have my wall unit heating issue to be resolved.

2 years ago

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Johnny Tucson, AZ

copany does not honor their contracts, customer service comunication with the customer sucks

2 years ago

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Ellis Melton Angleton, TX

Been waiting a month to get my washer fixed. Ger the run around everytime I call them

2 years ago

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Doyl “Rooster” Harris Mobile, AL

They want 75 buck to do notning on first call when they could fix it just as easy

2 years ago

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Howard New York, NY

Lack of available technicians, particularly in heating.

2 years ago

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John Phoenix, AZ

It takes over a week to get a technician to fix my problem.

2 years ago

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Donald Standley

fixed the problem this time, last time they didnt fix problem, 75 twice

2 years ago

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Cecilia

We have yet to get any satisfaction from the last two claims that we filed.

2 years ago

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Willy Williams

We put the thing in online to make a claim and then within 24 hours somebody's assigned and within a couple of days somebody shows up at the house, they fix it, and then that's it.

2 years ago Edited November 14, 2023

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Suzanne Pompano Beach, FL

Awful ! 1 month...and still no oven fixed. I have to call this guy over & over again

3 years ago

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Joseph Jacksonville, FL

Company appears to look for reasons not to honor claim requests.

3 years ago

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David

Sometimes they can be helpful and sometimes not so helpful.

3 years ago

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Luis Paz Oklahoma City, OK

They say they will replace major home systems and then find any excuse to weasel out.

3 years ago

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Nam Ky Tran Jacksonville, FL

It has been more than 45 days and I haven’t received my reimbursement check

3 years ago

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Diane JaCKSON

Not impressed. Rarely covered any of my requests for service.

3 years ago Edited November 15, 2023

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Les Daniels

Your sales department is great, but it takes too long for things to actually get done.

3 years ago Edited November 20, 2023

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William Rivera Azle, TX

You get what you pay for. I waited 4 day to get my sink fixed.

3 years ago

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Betty Taylor IL

Installation charges and slowness with the installing company

3 years ago Edited November 6, 2023

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Carolyn

Sometimes there's a lack of communication.

3 years ago

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Lisa

They're scam. I try to use it five times and only once they've been able to come through.

3 years ago

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Patricia Fairhope, AL

Takes too long to get a technical to show up

3 years ago

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Alisha Oklahoma City, OK

Denied claims on items that are covered under warranty contract.

3 years ago

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Steve Melbourne, FL

People who provided the mechanical work were fine. Your support people were horrible.

3 years ago

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Ilias Round Rock, TX

Worst company with bad customer service it is worth to get insurance from this company

3 years ago Edited October 11, 2023

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Joan Pompano Beach, FL

First 2 call were only ok, The last call was great

3 years ago

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Evelyn hirth Queens, NY

Choice claims they are not responsible too many times. They base their decision on flimsy facts

3 years ago

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Eric

A friends recommend.##№##################

3 years ago Edited January 5, 2026

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Floyd Houston, TX

After 13 days I am still waiting to get my water heater fixed or replaced.

3 years ago

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David Soto Las Vegas, NV

Negative Terrible Rude Unprofessional Unsatisfactory Uncooperative Anti-Customer

3 years ago

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Tisha

You have a hard time communicating each time I call.

3 years ago

Choice Home Warranty Reviews