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Choice Home Warranty Reviews

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45,811 User Reviews

9.4

Overall Score

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albert birks

to many exceptions on items covered. no leaway on real issues or method to appeal.

5 years ago Edited October 13, 2022

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Gary Abraham

Could not find a Contractor to fix my A/C and after talking to several contractors CHW don't pay their bills.

5 years ago Edited January 10, 2024

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sudheer

Quick and nice work, their plumbers turn up soon to fix my complaints.

5 years ago Edited January 10, 2024

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Julious James Ebrom

Every time I've had to use it, I just filed a claim. I call it in and in one or two days the repairman's already here. I've had an excellent service.

6 years ago Edited January 10, 2024

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Ron

They will only repair sertain things, and not replace anything!

6 years ago Edited January 10, 2024

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James Smith

A couple times I needed to have my refrigerator fixed and they come out and they said well they don't do ice makers. A couple of times I had somebody come out and look at my heat pump and the guy came out and put some freon on it. I wasn't happy with the amount of money I gave but you know that's the best I could do. Customer support is sporadic at the moment.

6 years ago Edited January 10, 2024

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DS

The Claim Reimbursement Process worked for my case. I was able to find the right contractor to repair a discontinued system.

6 years ago Edited January 10, 2024

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James David Dunn

Choice Home Warranty is excellent with their quick follow up and assignment of a specialized technician to fix or replace your appliance or other important plumbing or electrical issues. They recently replaced a 9 year old GE Refrigerator after it was determined my compressor was shot. In less than 4 weeks I received 90% replacement check for a new Whirlpool Refrigerator that is larger than my 9 year old GE..They are excellent with follow up to be sure you are satisfied with the technician they assigned to address your issue.

6 years ago Edited January 10, 2024

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Ilgar Aliyev

quick service , Very professional, I like it

6 years ago Edited January 10, 2024

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Harvey Freeman

I needed a warranty to replace a microwave, which they did not replace. After a long period of time, they sent me an email saying, I got a credit at Lowe's Home Improvement. That's not acceptable. I had to go ahead and buy the appliance. They gave me a credit 30-something days later. I think the claim's resolution people are not doing their job correctly.

8 years ago Edited February 9, 2024

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Katherine Lowman

Furnace replacement, approved, however, forgot heat element, waited 2 months to complete this claim. Iam am thankful for replacement but took to long, several calls, to get claim finished.

8 years ago Edited January 10, 2024

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