Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Megan Davis Columbia, MO

They take a long time to get technicians assigned

4 years ago

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WJ Richardson Fort Harrison, MT

Undependable hard to deal with poor customer service

4 years ago

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Annis Hannah Midland, NC

Communication is the key. CHW does not cover thst.

4 years ago

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Richard Shaw Land O Lakes, FL

getting too expensive and denies claims

4 years ago

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Bob Behrend Tomball, TX

Only allowed $500.00 for AC and waiting on check

4 years ago

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Phillip knight Palestine, TX

Was hung up on twice trying to get a problem fixed

4 years ago

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Cynthia Maple

They are a hard company to do business with. The first claim I filed in 2 years of being a customer was denied. I filed an appeal and the representatives that were supposed to review missed the appointment for the review. I ended up having to allow the waiting period for a new claim to expire to file a new claim. It took me over 3 months to get a covered repair completed between Choice and the service provider.

4 years ago Edited January 10, 2024

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Rose Garman Conshohocken, PA

waitinh 3 months to have stove and microwave serviced. Constant cancerllation of appointments

4 years ago

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Mary M Johnson Montgomery, AL

The tech came and didn't take dryer apart and check it out assumed what was wrong and ordered parts

4 years ago

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Santa Claus Salt Lake City, UT

They don't pay anything. Their very slow to respond. Not reliable. Weasel out of every claim.

4 years ago

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Hepola Broken Arrow, OK

They didn't believe anything I told them about my situation with my plumber.

4 years ago

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Lynda Clifton Park, NY

approval & payment process is extremely complicated

4 years ago

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Denise Hunter Johnson City, TN

Took 6 months for my refrigerator to get fixed.

4 years ago

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Patrick W. Malone Orange Park, FL

Lack of support getting A/C system serviced after failure.

4 years ago

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Lyn Schumacher Rocky Face, GA

I have had a request for service in since May and it still hasn't been taken care of

4 years ago

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Linda Knight Midlothian, TX

Wasn't able to help me with my air conditioner in a timely manner

4 years ago

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James Kirby Yorktown, VA

Takes too long to get service and technicians are not responsive to contact.

4 years ago

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Evelyn Penn Madison, AL

do not always pay. slow to repair. increase in charges.

4 years ago

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Alice Michael Sevierville, TN

The rules get changed to benefit the company.

4 years ago

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Jorge Rubel Englishtown, NJ

Have had a problem with a vendor that was sent out

4 years ago

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Al Bender Glenview, IL

Didn't approve my claim for AC service/replacement

4 years ago

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steve mandel Colorado Springs, CO

had 3 claims in 3 years. Two were turned down

4 years ago

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Denise Bridgeton, NJ

Still waiting for the problem to be fixed.

4 years ago

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PETER CALABRESE Wood Dale, IL

Difficult to get things done when calling in.

4 years ago

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Mr. William M Treadway

Claim not completed till today. Choice could not find a repairman for the hot tub. Could not source the parts needed. I found the repair man (from the store we bought the hot tub) then sourced and pid for the defective parts.

4 years ago Edited January 10, 2024

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Joan Jaeger Crystal Lake, IL

It's on other page garage not fixed dishwasher was mot replaced

4 years ago

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Terry walsh Tarpon Springs, FL

Service/ was nowhere near what was represented to me at the time I entered into contract

4 years ago

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Loretha Hayden Kansas City, MO

Another denial of coverage, despite upgrading and paying for the premium coverage

4 years ago

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Orestes Torres Spring Hill, FL

Took more than 3 months before can make a resolution on the issue of my Dishwasher

4 years ago

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DM L Wappingers Falls, NY

It took too long to get my dryer working. (18) days

4 years ago

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Dru Warren Fort Myers, FL

One device took over 6 months to complete

4 years ago

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Cindy Hammond Avondale, AZ

Some of the chosen repair people are difficult to deal with

4 years ago

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Victor M Cartersville, GA

Services are poor. And CHW cust service is poor as well

4 years ago

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Deborah Mediate North Fort Myers, FL

Wait time to repair my air conditioner was too long.

4 years ago

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Donna Sparks Orange, NJ

I had 2 service companies, the HVAC was very good and ultimate plumbing has had me waiting since 7/26/22 for "parts" or washers to fix my leaking faucets despite numerous calls to you and to the company. It's just too ridiculous

4 years ago

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cynthia aiken Benton, IL

I have yet to have my electricity done and it has been over a month or two.

4 years ago

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Stephanie Merkli Dela Cruz Richmond, VA

Accurate and complete communication is lacking

4 years ago

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Jeanette Roca Oakland Gardens, NY

the one time I filed a big claim in 6 years, they gave me a hard time and denied it

4 years ago

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Rita Rothenberg Whitesboro, TX

5 times you've come to fix my GE refrigerator and it's still not right

4 years ago

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Seymour Wodakow Englishtown, NJ

Lack of direct, personal contact with CHW.

4 years ago

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michael t skidd Saint Johns, FL

still waiting for the claim amount they have promised.

4 years ago

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Michael Holly Springs, NC

I think the the value for the coverage was good.

4 years ago

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Sue bayus Millsboro, DE

Took 2 weeks to find me a vendor. Too long.

4 years ago

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Karen Volmer San Antonio, TX

You should pay to replace appliances in full.

4 years ago

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Andtew Fontana, KS

Lots of missed appointments from their service technicians

4 years ago

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Ed Xiques Tampa, FL

It takes too long to get things repaired.

4 years ago

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Arlene Otis Palm Desert, CA

Service provider that Choice recommended was terrible.

4 years ago

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Gary Quinton Wilmington, DE

Cannot choose repair contractor for contracted repairs

4 years ago

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Ronald James Beaver, UT

When you have a repair it takes awhile to get it completed

4 years ago

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Sara McKay Riverview, FL

Challenging to get in touch with customer service rep

4 years ago

Choice Home Warranty Reviews