Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Ronald D Grimmette Cordova, TN

I have current claim that has and still pending/unresolved.

4 years ago

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you sent me an email Fredericksburg, VA

Fixed my ice maker. but denied my AC claim.

4 years ago

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Bj Chumley Washington, UT

First people were awful. Second people never showed up or even bothered to call.

4 years ago

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John Ramey Frisco, TX

the approval process and customer service is TERRIBLE. Will not renew nor ever recommend

4 years ago

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Curtis Stitt Lynchburg, VA

Terrible service. Takes weeks to get a technician and then they refuse to fix anything.

4 years ago

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Nikhil Saint Joseph, MI

Worst service ever. Only care about saving money and ways to ignore customer claim submissions.

4 years ago

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Lisa Abingdon, MD

Horrible. I still have not received my check and the customer service guys was a jerk

4 years ago

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John Canton, GA

Horrible customer service no follow up on claims customer service agents who can't speak English

4 years ago

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Lynn Reid Houston, TX

Customer service is garbage and they have no service delivery accountability.

4 years ago

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S Bloecher Texarkana, TX

Been waiting for almost a month to get reputable repair man for water heater!

4 years ago

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Ron Baker Kansas City, MO

Takes to long to get service!! It took 10 days to get someone out!!

4 years ago

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William King Denver, NC

Not happy with the quality of people available to address problem.

4 years ago

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Lynda Sidney Kenner, LA

They do not honor the stated obligation when it comes to replacing appliances

4 years ago

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Jim Buonpane Aurora, OH

The repair I need has yet to be performed after waiting 5 weeks and counting.

4 years ago

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Judith Ellen Choate Antioch, CA

They do not try to help me when it comes to my plumbing problem

4 years ago

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Maryvette Killeen, TX

Well they need to had more options in the work order

4 years ago

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Allen N Davey Honolulu, HI

Sears appt canceled with NO progress in weeks.

4 years ago

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Gary Dinman Sparks, NV

Incessant hounding high pressure tactics to renew both in personal phone calls and emails.

4 years ago

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Adele Wimberly Lacombe, LA

Not enough follow up and too long to get repairs

4 years ago

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David Mumbulo Barton, NY

Work not complete -- waiting for replacement part.

4 years ago

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Linda Annobil Sicklerville, NJ

Technician from AAA came took the service and cancel my appt and didn't submit anything

4 years ago

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Mike Ehr Marion, IA

they decline almost every claim using reason not normal wear

4 years ago

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Scott Stevens Shawnee Mission, KS

Only because I can't rate them a -100, Worse customer service I've EVER dealt with

4 years ago

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Donisha Franklin

Not pleased with still having to pay out of pocket

4 years ago

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Scott Shurett Tuscaloosa, AL

Their total lack of urgency or even importance of sending parts in a timely manner.

4 years ago

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Jolene Gilmore Elizabeth, NJ

Terrible response, communication, and follow through on claims. Hassle at every step.

4 years ago

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DT Dancer Georgetown, TX

2 service calls, fee paid, no repair done, unable to contact a manager for explanation.

4 years ago

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Jacqueline Jueckstock Oxford, MI

They take your money and make up reasons not to honor your contract when something breaks

4 years ago

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Phillis Daugherty Eagle River, AK

Like pull teeth to get anything done. Vendors wanting full payment and me to collect from CW

4 years ago

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Tina Bartram Delaware, OH

Service and responsiveness have decreased recently

4 years ago

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Satish Raidas Buffalo Grove, IL

Not fair replacement price was given for the issue

4 years ago

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You have my name Lubbock, TX

The person I spoke with was very hard to communicate with!

4 years ago

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Melvin Brackeen

They send someone out and then they have to call them to get an OK to repair the appliance or part of whatever it is and then that's another two or three days you have to wait

4 years ago Edited January 10, 2024

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robert pelnarsch Fernley, NV

the repair man ordered the wrong part we have been waiting about a month

4 years ago

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David Shevel Irvine, CA

3 visits by technicians so far in present call..still not fixed

4 years ago

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Duncan Nichol Wappingers Falls, NY

Someone sent to fix an item did not fix it.

4 years ago

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Rebecca Slater Kingsport, TN

Bad experience(s) trying to contact them. Slow to respond.

4 years ago

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Mike coira North Charleston, SC

Some companies they work with are not reliable.

4 years ago

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Artis Gray Miccosukee Cpo, FL

Service takes a long time to get after you call them.

4 years ago

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John Smith Jr. Houston, TX

They use repairmen that patches instead of repairing.

4 years ago

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james crocker

customer service is terrible benefits aren't whats sold

4 years ago

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John krieger Dallas, TX

Poor communication. 2 out 3 claims denied

4 years ago

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David L Cox Campobello, SC

Scam fraud wrost company ever ur teach messed up are heat pump and this company refused to fix it

4 years ago

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Hyunsung Oh Phoenix, AZ

I was promised to have a chance to speak to her colleagues three weeks ago. Have not heard since.

4 years ago

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Ibrahim Merchant Buena Park, CA

It's difficult to make an appointment and worst than that is to have your phone answerd

4 years ago

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Kenneth Freeman

Oven broke for more than a month. Choice cannot seem to get anybody out to my home to fix it.

4 years ago Edited January 10, 2024

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Carol T. Schneider Pittsburgh, PA

Choice failed to accept the recommendation of the hands-on technician

4 years ago

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Nurul Talukder Porter, TX

Most of the Contractors do not show up, keep changing the dates.

4 years ago

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Jim Pollard Orlando, FL

Vendor never showed up and Choice never followed up with me.

4 years ago

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Andre D Nathaniel

My stove needed to be replaced didn't give me all of what a new one cost!!

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2022

Choice Home Warranty Reviews