Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Angel Norcross, GA

Dislike amount offered to replace appliances.

3 years ago

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A Lee's Summit, MO

They never seem to be able to complete everything on a job

3 years ago

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Dawn Russell IL

I've had a claim in since September 2nd, no response given at all.

3 years ago

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Marie Hinesville, GA

Not having my fan fixed. I really need it gixed

3 years ago

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Jamil Diwan CA

Horrible support and resolution. Looking for a good warranty company? This is not it

3 years ago

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Altheia Phenix City, AL

Never received my reimbursement from the call where I had to get my own technician to come out.

3 years ago

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Jessica Houston, TX

Turnaround slower than I like. Some trouble with

3 years ago Edited January 10, 2024

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William

I've never been more disappointed with anything I've gotten before. They took the original claim. It's been six weeks. They have screwed around with it for six weeks. They've made two visits. They have said they've shipped parts twice, which they've shipped the wrong parts to the contractor both times. This is an air conditioning claim in 100 degree heat, and we've had no air conditioning for six weeks while they screw around with the order.

3 years ago Edited September 13, 2023

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Richard Waterbury Saint Augustine, FL

You don't get to speak to a person when you call !!

3 years ago

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Dylan Columbus, OH

I had a Roof leak and water in the basement your not going to cover any of that!

3 years ago

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Dominick Palmisano Dallas, TX

Difficulty getting contractors to repair Item.

3 years ago Edited September 20, 2023

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Artesia Howard

The heating element was not replaced in my dishwasher, therefore it still is not working properly.

3 years ago

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James Harrisburg, IL

If Choice had found their own local technician for our AC repair, I wouldn't now be out $3,000.

3 years ago

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Vincent Tarantino

Very difficult time getting my problem resolved. Still waiting for the resolution.

3 years ago

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Jimmy Santa Rosa Beach, FL

Terrible service. Will not renew. Waited in 200 degree heat for response for 11 hours

3 years ago

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Melvin Hall

They are taking too long to resolve the issue with my refrigerator.

3 years ago

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Laura Jimenez Las Vegas, NV

They don't cover real air conditioning issues like they said they do. It's basically a scam.

3 years ago

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Timothy Jacobo Mission Viejo, CA

Repairs take far too long. The process has been painful at times.

3 years ago

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Juli

I've had a positive experience with the specialists; they're patient and overall great people. However, I found their response time a bit slow at times. Despite that, I believe choosing this company was a great decision. They've been helpful, although I've faced delays when using the warranty for my air conditioner.

3 years ago Edited January 10, 2024

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Curtis AL

Not happy with the service. Claim was made on June, 12, 2023 and still waiting for repair.

3 years ago

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Kenneth Simpsonville, SC

My Fridge stopped working on July 6th. It is July 18th and no one has even come to look at it.

3 years ago

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Steven Dallas, TX

Too slow to get a vendor on a claim and like to deny claims after accepting money for the policy

3 years ago

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Donna Green

Co pay price hike way too high totally disregarding years of business patronage

3 years ago Edited July 10, 2023

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Steve Davis

Poor customer service and non-USA agents. Hard to communicate with them. No sense of urgency.

3 years ago

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Roberta Silk 9 Ocala, FL

Only liked the tech who was on time and able to identify the problem on the refrigerator.

3 years ago

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Adward Ennis, TX

Haven't kept the promised by the contract.

3 years ago

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Joycewilliam Akron, OH

Rip off didn’t do what supposed to now they don’t wNt to pay no one will call me back!!

3 years ago Edited January 10, 2024

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Earl Carpenter Bowie, MD

I tried to use it and I'm still waiting for service to be done.

3 years ago

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Darris Jacksonville, AR

I called the customer service last week about a claim from last month and haven’t heard back yet.

3 years ago

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Brian Keller

Techs are not always prompt and delay retun follow up.

3 years ago

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Richard Pottstown, PA

Always a problem with they accepting the claim

3 years ago

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Michael Richardson Holts Summit, MO

Good for kitchen appliances, but not really HVAC.

3 years ago

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Nanette Oklahoma City, OK

Cannot connect with the people working on my appliance it is hard

3 years ago

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Duane

Never paid for a water heater replacement

3 years ago

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Sanjay Pattnaik Joliet, IL

Very poor service. No technician was assigned for 48 hours in spite of escalation.

3 years ago

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Edmund Florissant, MO

Far too many emails and calls that are very sales pressured oriented.

3 years ago

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BENJAMIN

I DON'T AGREE WITH HAVEING TO PAY AN ADDITIONAL $150.00.

3 years ago Edited January 10, 2024

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Malcolm Chesterfield, Virginia

CHOICE denied my claim for leakinhg hose bib.

3 years ago Edited June 12, 2026

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Tom & Jennifer Katy, TX

I had an air conditioner go out and Choice wouldn't fix it.

3 years ago

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Frank New Hartford, CT

Our dishwasher has not been working for 6 weeks now and I'm still waiting for a settlement.

3 years ago

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Pete & Cindy Cordova, TN

Some cases they've done well. In some cases they have not.

3 years ago

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Richard Mc Kinney, TX

Some minor issues were handled very well, but our major issue was a total scam

3 years ago

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John presta Chadds Ford, PA

Wasn't covered again. We've used it twice and both times issue not covered. Fine print

3 years ago

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Kathi Morehead Brunswick, MD

Completely inept. Office doesn't know what the technicians are doing. It's a mess

3 years ago

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Marcia Beck Plano, TX

They did not replace my thermostat with what I had

3 years ago

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Joyce Burks Jacksonville, AR

They do not hire the best companies to do the work.

3 years ago

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Bruce Hughes Williamsburg, VA

Your company is a scam. Would not reimburse me after outside vendor approved. Have gotten a laywer.

3 years ago

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Cristina McDaniel Darien, CT

Awful tech support. Disrespectful. Arrogant. Clueless in handling a customer. Very condescending.

3 years ago

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william smith Boca Raton, FL

Poor response time, questionable contractors, not worth the cost

3 years ago

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Aaron Unell Ballwin, MO

One month and my dishwasher is still not fixed - FRUSTRATING!

3 years ago

Choice Home Warranty Reviews