Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Mike Self Saint Louis, MO

I would rather choose my own service technician.

3 years ago

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Wendy Bozel Baltimore, MD

One their serviceman asked for $500 never came back to do the work

3 years ago

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Israel Yarchun Austin, TX

providers were 2 hours away and service appointment 7-8 days from request

3 years ago

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Chuck England Crestline, CA

Took over 2 weeks to fix. Repairman great

3 years ago

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Glen Hunsaker Orem, UT

I bought a 7 year warranty and have made just one claim which they have rejected

3 years ago

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Solomon Harry Ponchatoula, LA

After 20+ failed appointments they were never able to get a tech out to fix my refrigerator

3 years ago

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Pamela Dickinson, TX

Poor custom service, slow to approve claims and contractors used are poor quality

3 years ago

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Brett Swenson Yuma, AZ

I have an open claim that seems to have a problem getting a vendor to do repairs

3 years ago

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Nicholas Gray Sedalia, MO

Almost a month and and our washing machine and dryer are not repaired properly yet

3 years ago

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Donald Heck Eldon, MO

To slow to fine tech in my area charge for thing that should have been covered by warranty

3 years ago

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Linda Kilgore New Baltimore, MI

Claims denied try to get appliance repaired to prevent failure was denied co unreliable

3 years ago

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Richard FRANCINGUES Sorrento, LA

Items are still freezing in the fridge which was the problem I had originally.

3 years ago

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No way jones Topeka, KS

Always disallowed things that were used up, that needed fixing.

3 years ago

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Sharon Cooper Powder Springs, GA

He fixed the machine the charge was very high.

3 years ago

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Kelly J Brown Killeen, TX

Under paid on claim. Wait time crazy. Customer service agents were arrogant and rude

3 years ago

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Patrick Clark Athens, TX

There is so much fine print that allows low or no coverage on major appliances.

3 years ago

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Doug Hayes Calhoun, GA

Approved $165 for parts and labor to replace a furnace control board that the part alone is $790!

3 years ago

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Patriena Sy Killeen, TX

It's 4 weeks now and I am still waiting for a technician to fix my refrigerator.

3 years ago

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Rosanne L Woodroof Warrenton, VA

Poor service, can not get even a plumber, misrepresentation of policy when sold, low reimbursement

3 years ago

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John Cook West Mifflin, PA

You cannot find are boiler repair service bescause of the cost.

3 years ago

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Shellie Stark Bullhead City, AZ

It was difficult for them to get the help I needed.

3 years ago

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Sherry Knouse San Antonio, TX

Do not get updates or notifications in a timely manner.

3 years ago

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Michael James South Bend, IN

Have not been able to get anything done yet.

3 years ago

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Bhavesh Patel Rolling Meadows, IL

I had to pay twice 65 $ for same plumbing Servi ce

3 years ago

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Shirley Turner North Little Rock, AR

Claim for 4605 with A&B plumbing has not been completed .

3 years ago

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James B Phillips Anniston, AL

Did not get my water heater fixed in a timely manner so I had to get it done myself

3 years ago

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Gloria weinblatt Plano, TX

So many exceptions. Had to call over and over to get a response.

3 years ago

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Viraj West Palm Beach, FL

There's been a 6 week time lag for an appliance repair, no update whatsoever.

3 years ago

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Quanilla Stone Mountain, GA

*not enough info*

3 years ago

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Michael Beckman Chesapeake, VA

They charged me for a service call that never should have happened

4 years ago

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Carlos Riveros Lakeland, FL

Bad customer understanding. They make a mistake and won't own up to it.

4 years ago

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Karen Elkridge, MD

Same plumbing problem 11/1 Choice technician repaired 9/15

4 years ago

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Sharon A Hofmann Oakdale, CA

Well, at this point I am still waiting for my washer to be repaired since September 19, 2022

4 years ago

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Karen Christian Sugar Land, TX

My team appt got lost and no one returned my call.

4 years ago

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JOHN F DESANTIS

Too many ways for CHW not to cover your problem

4 years ago Edited January 10, 2024

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Elsa Andrews Johnson City, TN

Haveven't repaired several items that they said were covered.

4 years ago

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Marivel F Gordon Round Rock, TX

Poor communication and companies they have are not professional

4 years ago

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Jenii L Wallace Martinsburg, WV

Out of 3 separate issues only the last one went well.

4 years ago

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Maria S Brookfield, WI

They send unlicensed companies to your home or they can't even get one to come out to your home.

4 years ago

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Deidre Tripoli Captain Cook, HI

I was scheduled for a service call today between 11 am and 3 pm. No one showed. No phone call.

4 years ago

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Daphne Reynolds McDonough, GA

Hire cheap inexperienced people to come out and give wrong opinions. Several times

4 years ago

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Diana Olson

My monthly payment rates have been raised 43% in the last 2 years.

4 years ago Edited January 10, 2024

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john miller Raleigh, NC

Claims generally do not cover the cost on the loss.

4 years ago

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Theresa Wager Palm Coast, FL

They do not have replacement cost coverage.

4 years ago

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Darryl Indianapolis, IN

There were two issues that CHW would not help pay for.

4 years ago

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Marilyn Byars Porter, TX

Premiums have steadily increased without notice.

4 years ago

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Barbara Thompson Lunenburg, MA

They kept putting me off I'm trying to get a technician out to me until I got very upset with them

4 years ago

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Tom Foglia Monroeville, PA

Too expensive; Claim coverage is questionable

4 years ago Edited January 10, 2024

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Richard Zelenka

You have failed to replace my oven since March.

4 years ago Edited January 10, 2024

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Carol Jackson Las Cruces, NM

Poor communication , going on 3 weeks without a refrigerator

4 years ago

Choice Home Warranty Reviews