Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

R Schriver Glendale, AZ

Still waiting on parts and service. Been over a month.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ann Dugan Villa Rica, GA

Takes too long for important fixes with no answers

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tercelle Sharper Hopkins, SC

Poor customer service. The contractor they send out are dishonest and unprofessional.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Dante Palomar Las Vegas, NV

Took them so long to process my claims both with their tech that was given to me

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Marisa Luna Eagle Pass, TX

I have 2 months waiting for a plumber to come and che k my leak and he hasn't showed

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kyle Keeteman Troy, MO

I have not had a working A/C for 2 months and they have been a nightmare to deal with.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kathy Corey Largo, FL

Coverage is questionable. So many disclaimers

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Denise Autry Amarillo, TX

Continue to send a company with F rating on VBB

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Harold Masker South Point, OH

My refrigerator is still not fixed after 2 months

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Carmen Waldorf, MD

Coverages are not that great should cover more on

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Darlene Rodriguez Lewisville, TX

Covered items beyond wear n tear can be spotty

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy Siekman Centerville, MA

I have an outstanding claim. I need a replacement washer and I am getting no answers

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Hershel E. Melton Sudlersville, MD

Don't ask. I could fill your ear with the poor service and no follow up. Technicians don't show up

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Venita Devaughn

Coverage Sucks for the money management rude and did offer the money they felt they should pay to repair my AC unit ended up buying a new AC system

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Ben Jayakumar Roswell, GA

I cannot get the AC person to even show up. Please send technician to house

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

JChumney Henderson, TN

I would never recommend this company. I have been without air conditioning for over 30 days.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Lisa Saunders Palmyra, PA

Last contractor took weeks to fix our dryer

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Terence BRENNAN Chesapeake, VA

Beenwaiting 2 months for my stove to be repaired

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Shrederick king Slidell, LA

Need more contractors that can accept choice.in my area

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Judith Ashley Kenosha, WI

They gave me very little money to replace my dishwasher

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Leslie M King Gastonia, NC

Long hold times when calling and inattentive agents

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Russell Mechanicsville, VA

I called to have my garage door fixed, the guy came but he needed a part, it took 3 weeks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Amy Conroy Prosper, TX

Problem was made worse by the technician and still not fixed

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ed. Beaudreault Marietta, GA

Took 2 weeks to get a hot water heater installed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Danna Mary Meyer Gardnerville, NV

CAN NOT GET THROUGH TO CUSTOMER SERVICE FOR 20 MINUTES. THEN THEY DO NOT KNOW WHAT THEY ARE DOING

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Marie East Montgomery, TX

2 open claims. No resolution, no status, incorrect appt reminders, rude sales people

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 19th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Julius Crest Hill, IL

Took forever to replace my hot water heater. The surprise cost and charges

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Paul R Hamann Wilmore, KY

The sales pitch did not meet up with actual reimbursement

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Linda Mettle Columbus, OH

Coverage is limited and does not cover all appliances.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Theo Bakomihalis

It took over 3 weeks to finally get my AC issue resolved

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Josh Surprise, AZ

Because it hasn't helped me! I have used it twice and my fridge still has issues.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lyle hunter Lebanon, IN

Very disappointed in the process that you have to go through to take advantage of your coverage

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Dylan Perrie Midland, TX

Like any it's terrible. Another "insurance" that looks for reason not to cover things.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sitharam motamarry Austin, TX

They are not covering/Replacing completely.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

James Bryant Canadian, TX

Difficult for technicians to use and deal with.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

Thelma Long Avondale Estates, GA

Poor customer service and poor follow up

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

Roberts Bessemer City, NC

Work not complete by company they sent to do the work

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

John mistretta Wimauma, FL

Calls and messages never returned. High pressure sales tactics.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

May. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

James Massapequa, NY

Not quick enough. Service takes to long.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Tracy Laplace, LA

The price keeps going up and no warning, has doubled since I got it

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

robert West Palm Beach, FL

some techs do not know what they are doing

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Victor Daniel Caricato Saint Charles, IL

Its been 30 days and I have not received my ecrdit card for my approved washer .

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thelma Dugger Richmond, VA

Denied shower repair. Said you were replacing dishwasher, only received $241 towards replacement.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

James Horton Cocoa, FL

They do not provide equivalent items when the item breaks, only builder grade, CHEAP!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Sun City Center, FL

I couldn't get through to them on the phone, I have to go online to get through to anybody.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

Larry Chickasha, OK

I felt price was reasonable and service was excellent

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

carlton muenzer

they made a decision not to pay on a claim that I felt was valid..

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

Rhonda Mcfadden

Problem getting the help right in the first time.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 3rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Brian Darlak

Still waiting on part to be replaced on claim.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 3rd, 2022

check_circle

Verified Customer

star star star star_border star_border

A A Khan

They have poor customer contact/service/program

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 3rd, 2022

Choice Home Warranty Reviews