Choice Home Warranty: Read 47,276 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

John Doe

Issue that needed to be repaired was not covered

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Carlos Pozo

They did not cover the issue I had with my home sewer line

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 17th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

janis vitrano Midland, TX

they refuse to cover what i am paying for in my contract

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 10th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

PC UNHAPPY

They refuse to honor their services requested.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Jamaya Chatman

They were NEVER able to fix what I called them out for.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Locke

They took over 4 months to get my washer fixed!!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Eric Brown

After 30 days I'm still waiting for the job to be completef

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Connie

They Have Drama Customer Service Reps!!!!!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris B.

Multiple calls for same service call with no results.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Rhonda Williams

Never cover anything, no one knows what is going on

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Pamela ward

They don''t cover the majority thing that need repair

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley

They don't cover and never fixed the problem.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Hilliard

No contact by claims specialist after appeal filed.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 18th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Betty worl

Have had no response on current electrical problem

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer"

Nov. 18th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Veronica Lewis

Because the contractors they send out sucks

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 15th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Marie Penninger

Service was scheduled quickly and promptly

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Marie.

Sep. 16th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Marion Cook

Not very helpful unable to get anything done

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Glen Woodard

They are not reliable and their technician inept at best!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

James Mayo

Always avoid paying to repair/replace broken ites

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

ks

warranty not what i expected - limited coverage

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Marietta Battaglia

Left several messages. They did not return call.

6 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403.

Aug. 19th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen

Horrible repair people. Incomplete work.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 6th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Joel

Too many exception - they figure how to NOT pay!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Claire Lewis

They use warranty loopholes to deny claims as 1st strategy

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald Wilson Germanton, NC

Too much up-sale. Slow response. Questionable vendors.

6 years ago

Reply from Choice Home Warranty

We thank you for your patience and apologize for any inconvenience. Based on your complaint we have forwarded your message to the Directors of Sales and Vendor Relations to internally address this matter so we can continue to promote our highest level of customer services.

Aug. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlotte T. Blue Savannah, GA

Poor Service, wasn't able to complete job.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 15th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Dominique

The company does not honor their own warranty

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Sal Barrera Middleburg, FL

Lack of professional technicians sent to my home.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Hawk Decatur, AL

Too many exclusions not addressed at sales level

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Grace Olson McKinney, TX

give every excuse to get out of paying for repairs

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Reinhardt Scottsdale, AZ

They are horrible. They've declined me service.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas Waters Washington, DC

Poor customer service including poor service delivery.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jackie Randle

They lie about repairs and a big rip off

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Poor service Houston, TX

They like to find any reason not to cover.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Niel LITVIN New Port Richey, FL'

Always had an excuse. Always kept on hold for an eternity.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Judy Taillac Rockwall, TX'

Denied my three claims with a loop hole

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Young Columbia, SC

they do not cover what they state that they do.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Judi Long Saulsbury, TN

They don't want to fix anything. Say it is not covered.

8 years ago

star star_border star_border star_border star_border

Becca Finn

This is a scam company They will say they cover somethings and then screw you over.

10 months ago

star star star star_border star_border

Mark Ohmit

It takes too long to get everything fixed!

11 months ago

star star star star_border star_border

Jes Stephens

I like having a Techican assigned to handle your respective issue

1 year ago

star star star star_border star_border

John

Waiting on the warranty to make a decision on how to fix my problem.

1 year ago

star star star star star_border

Dilup

The claim process is too long after initial reports.

1 year ago

star star star star star_border

Diana Gaines

One time fee and ability to get product repaired

1 year ago

star star star star star_border

Florestine Tyler North Las Vegas, NV

Technician was on time, professional and knowledgeable

1 year ago

star star_border star_border star_border star_border

jimmy gasaway

The lack of supervision to managers to speak with and your failure to replace a washing machine as required by contract

1 year ago

star star star star star_border

Katie MacLachlan

The technician that came out was excellent.

1 year ago

star star star_border star_border star_border

Jacwine Las Vegas, NV

Forcing me to replace portions of air conditioner that don't need to be replaced

1 year ago

star star star star_border star_border

Michael Las Vegas, NV

They don't always cover what they say they're going to cover.

1 year ago

star star star star star_border

Rockinrebel 1 Metairie, LA

Everything was prompt for being a weekend , and was fixed

2 years ago

Choice Home Warranty Reviews