Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Cathy Mooresville, NC

Great customer service and very informative!

5 years ago

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Jeanette S Washington, DC

I like the ease in filing a claim on their site.

5 years ago Edited January 10, 2024

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Kurt Topp Irvine, CA

when the issue arose, Choice was not there to replace as expected, only offered a partial cost to replace. not what was expected.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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Ruben Munoz Phoenix, AZ

Great experience , my ac was fixed fast and it works great

5 years ago

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Daniel Alvares Denver, CO

The listing to my issues and resolve my issues

5 years ago

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phani2706 McKinney, TX

None to say at this moment. Will definitely come back when I use the services.

5 years ago

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AnimeIInero cervantes Conroe, TX

The response is fast when we need it and great service

5 years ago Edited November 10, 2021

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Richard Fetrow Summerville, SC

The sales lady went over everything she was so informative

5 years ago

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Sue Baddar Phoenix, AZ

He was very kind and well explained for the plan

5 years ago

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Kathy April Elkton, MD

Danny was a gentleman and helped me get the best pricing!

5 years ago

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carmen morreale Murphy, NC

explained everything that's covered . very pleased.

5 years ago

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Lee Berger West Dundee, IL

Scheduled and repaired fast! Great experience

5 years ago Edited January 10, 2024

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Bruce Kruskol Elgin, IL

Professionalism, knowledge, price and value.

5 years ago

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Karen Gall Springfield, IL

It takes a long time to get through to your company and email is difficult time too.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2021

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Mendy Krinsky ,

Did not want to pay to fix my A/C unit, denied the claim before the technician even diagnosed the problem. Very disappointed! Can't recommend

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Mar. 31st, 2021

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Emmeline C Houston, TX

Quick Response and willing to offer you the best deal!

5 years ago

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Ballard Graham Conyers, GA

Technician was in time, evaluated oven problem.

5 years ago

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FELICITAS BENAVIDES Laredo, TX

Diagnosed problem the same day, they did not take long

5 years ago Edited September 14, 2021

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Patrick Kline Albuquerque, NM

You team is on top of my problem and happy to help me

5 years ago

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Azmina Mnick ,

Very informative and received a wonderful plan for my home.

5 years ago

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Ricka Philadelphia, PA

Very helpful and clear and everything!!!

5 years ago

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Joseph santiago Port Charlotte, FL

Great rep, very knowledgeable and good phone ethics.

5 years ago

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Mdhilton56 ,

Didn’t have a problem purchasing online.. the bombardment of calls this morning was BS!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 23rd, 2021

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557 Burnsidepl Gaithersburg, MD

Very responsive, great service, on-time, and knowledgeable technician.

5 years ago

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Danise Wheeler Molalla, OR

In the past three years, I have had four claims. Each time, I had to find my own technician and three times my claim was denied.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 23rd, 2021

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Anetra Byrd Toms River, NJ

Ryan was a pleasure to talk to. Very professional!!

5 years ago

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RUBY & JAMES NORMAN Apache Junction, AZ

VERY HELPFUL AND ANSWERED ALL MY CONCERNS.

5 years ago

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Joe Long Sterling Heights, MI

I like the ease of entering a claim and the quick service

5 years ago

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Barry Boca Raton, FL

Prompt and came as promised. A good company to deal with.

5 years ago Edited January 10, 2024

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renato estrella Kissimmee, FL

prompt response to claims, friendly agents

5 years ago

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Dionne Ebanks Houston, TX

Prompt communication and resolution on broken appliance.

5 years ago

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Ad Winter Park, FL

Great customer service and answered all my questions

5 years ago

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Georgeiana Scott Baton Rouge, LA

Contract on a over the range microwave is not good. Customers should be offer a wholesale price voucher to purchase another one.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Ocean Kochak Austin, TX

The timing and communication can be waaaay better. Quality and customer service was good.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 11th, 2021

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Carl Robinson Queens, NY

The technician seemed to know what he was doing and was very helpfully.

5 years ago Edited January 26, 2023

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Ray Claus Avon, IN

CHW has service assigned quickly, often same day

5 years ago Edited September 14, 2021

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Jennifer Toebbe Cincinnati, OH

I called and they resolved the issue in minutes!!!

5 years ago

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Nelson Prada McKinney, TX

Knowledgeable and explained everything that they were doing

5 years ago

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david wittenmeier Winchester, TN

Promptly responded. And provided great service.

5 years ago

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Nancy Lopez

I don’t appreciate price being raised without advised as to why.

5 years ago Edited May 6, 2024

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SusanC Montgomery, TX

Very easy experience. The tech they sent was wonderful.

5 years ago

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bhupen gandhi Farmington, MI

they take care of the issue friendly cutomer service

5 years ago

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David Urwiler Houston, TX

It appears their goal is to get out of paying for any repairs. The assessments are made after you pay for the service visit.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 4th, 2021

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Catherine Cook Hamburg, NY

Better coverage for less than current home warranty.

5 years ago

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Erin Prindiville Hamtramck, MI

Claim was done quickly and good follow through.

5 years ago

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Jerry W BELL Mesquite, TX

I don't understand why NOTHING is ever covered by you people..... We paid some $2,700 for this warranty and it 's always not covered!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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George Kuforiji Salem, OR

I liked the immediate response of being setup for repairs

5 years ago

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Kamal chakrabarty New York, NY

Please read all the fine prints or else you will get a warranty that will hardly cover any important items of your household

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage

Feb. 24th, 2021

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lene m Pooler, GA

My first time submitting a claim I was denied. I am now appealing the decision this claim is valid and is covered under my policy.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2021

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Veronica Rosales Anna, TX

Very Unsatisfied with the service from choice home warranty they don’t wanna replace The issues that you have they just wanna declined everything

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Feb. 22nd, 2021

Choice Home Warranty Reviews