Choice Home Warranty: Read 47,871 User Reviews From Real Homeowners

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Anita Underwood Terrell, TX

Will not cover claims always find a reason not to pay. Made 2 claims with this company and would not pay either claim. Do not waste your money.

8 years ago

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Rafael Dothan, AL

Always taking care my house issues.thanks

8 years ago

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desiree Panama City, FL

THE WORSE COMPANY!!!! I AM ON DAY 10 OF NO HOT WATER!! DO NOT LET THE LOWER PRICING FOOL YOU!! YOU PAY FOR WHAT YOU GET

8 years ago

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Michael L. Tice Clinton, MD

I have more coverage for less money. For now

8 years ago

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mike green Crescent, OK

You were honest and explained the coverage in full. No surprises!

8 years ago

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Darrell Spann Denton, TX

Had to use twice. Repair done in record time.

8 years ago Edited September 14, 2021

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Kirk Sullivan Rochester, NY

Customer service was good and informing got me to sign up , so we will see how it goes

8 years ago

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Brenda J McMichen Jackson, GA

Phil was professional, polite and helpful.

8 years ago

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elaine Shelbyville, TN

I still have NOT received a hard copy of my policy via the post office as requested

8 years ago

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Ali Najaffzada Phoenix, AZ

Cheaper than others faster service I’m happy

8 years ago

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Kerri Higgins Jacksonville, FL

Fast assistance and covered my garage opener

8 years ago

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Frank grace Pompano Beach, FL

The woman who took my call was very rude! This is the first time in the four years I have been with Choice.

8 years ago

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Lisa Kansas City, MO

Maurice was very helpful and we got a great deal!

8 years ago

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Charles Carfagno Devon, PA

Very polite and helped me feel at ease...

8 years ago

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John Purcell Pewaukee, WI

Very good first impression made by the sales caller.

8 years ago

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Darrell Dempsey Kingsport, TN

Just put in a claim and you are working on it. Thank You Darrell

8 years ago

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sally Rawlins Gulf Breeze, FL

Thank You!!! even the door bell is covered!!

8 years ago

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Gary Griffiths Henderson, NV

With in Moments appointment was set. Very happy!

8 years ago

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ron culletto Swedesboro, NJ

sales person Mr. Roberts great to work with

8 years ago

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Nelson C Hunt Ashland, OH

great service. pleasant assistance, good value

8 years ago

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Larry Cinco Huntsville, TX

Very professional, and courtesy,and helpful.

8 years ago

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William Hidalgo

Damont was very knowledgeable and suggested great options

8 years ago

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George Robertson Las Vegas, NV

When my $1000 May tag washer stopped working CHW could not fix it and only offered me $300 to replace it. Now I have to come up with the $700 more

8 years ago

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Cassandra MacLane Parlin, NJ

Service within 1 day!! It was fast and efficient.

8 years ago

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Shreyas Lawrenceville, GA

Very knowledgeable tech. He fixed my problem. Thanks.

8 years ago Edited January 10, 2024

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GT Ramondetta North Las Vegas, NV

Very responsive and very professional agents.

9 years ago Edited January 10, 2024

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Dawn Vaughn Corydon, KY

He was very knowledgable and explained what he was doing and why.

2 years ago

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Richard Torain Grove City, OH

I appreciate the overall information the rep gave me with my final decision.

2 years ago

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BrandonMichelle McGriff TN

Terrible with contractors. Unwilling to pay, always denying authorizations or underbidding offers. Completely rediculous basically want u to work for free

2 years ago

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Rajani Pulamala Allen, TX

It is not worth it. None of my claims were approved, and nothing was covered. Time for Choice Warranty to reconsider its plans and serve customers better.

2 years ago

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Isidoro Ancheta Hayward, CA

Very good salesperson. Nice for him to to volunteer the military discount.

3 years ago

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Chris Duffee Tallahassee, FL

Does not cover any issues I needed covered, was always “that particular problem is not covered, leaving me with footing a new item

3 years ago

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Donald R Mancini Lake Havasu City, AZ

I was emailed that my claim resulted in an ecredit to Lowes to replace my refridgerator but have not gotten that email yet.

3 years ago

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Vickie TX

The contractor was informative. I was very impressed, with his helpfulness .

3 years ago

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Ravi Avutu New York, NY

The technician found and fixed the issue promptly. I wish CHW could schedule earlier than they did.

3 years ago Edited January 10, 2024

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Abby Smith Dothan, AL

Services were great, and so was customer service. It was just too overpriced for me and didn’t help save a lot.

3 years ago

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Linda Teeter TX

Email message from CHW said appt was set for 5-2-22 when in fact it was set for 5-3 The service tech said they were never informed about, nor scheduled for 5-2

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 9th, 2022

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Kat McKnight Groves, TX

I like that they offer comprehensive packages per my needs. I’ve not had a successful claim though.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Morgan Manhattan, KS

If it was possible to give you zero stars I would. You are an incredibly pushy and unprofessional company. Was transferred several times with snotty remarks.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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K.M. P. Charlotte, NC

Customer service is sub-par & the price was expensive for what they were claiming to cover. Had to go through several CSA to finally get refunded.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 1st, 2021

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Verified Customer

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Kenneth

Not dependable, customer service AI, terrible.

5 months ago

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JOHN FRAZIER JR

Very poor customer service received from Choice Home Warranty

8 months ago

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Verified Customer

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Richard Hoskins

Takes forever to get someone to fix the problems.

1 year ago

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Verified Customer

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Linda

Home choice warranty denied my plumbing issues

1 year ago Edited March 20, 2025

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Verified Customer

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Joe

They suck the f---ing worst company I have ever felt with

1 year ago

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Verified Customer

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Edwin

Misled by Choice Warranty, do not purchase!

1 year ago

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Verified Customer

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Audrey

Paying for something I can't use. Denied it sucks.....

1 year ago

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Verified Customer

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Steve

No return calls or answering emails on claims

1 year ago

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Verified Customer

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JL66

Always find a way to refuse to cover a claim

1 year ago Edited January 2, 2025

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Verified Customer

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Sandra

Service takes too long to set up an appointment

1 year ago

Choice Home Warranty Reviews