Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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ks

warranty not what i expected - limited coverage

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Verified Customer

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Marietta Battaglia

Left several messages. They did not return call.

6 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403.

Aug. 19th, 2019

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Karen

Horrible repair people. Incomplete work.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 6th, 2019

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Verified Customer

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Joel

Too many exception - they figure how to NOT pay!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Verified Customer

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Claire Lewis

They use warranty loopholes to deny claims as 1st strategy

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Verified Customer

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Donald Wilson Germanton, NC

Too much up-sale. Slow response. Questionable vendors.

6 years ago

Reply from Choice Home Warranty

We thank you for your patience and apologize for any inconvenience. Based on your complaint we have forwarded your message to the Directors of Sales and Vendor Relations to internally address this matter so we can continue to promote our highest level of customer services.

Aug. 5th, 2019

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Verified Customer

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Charlotte T. Blue Savannah, GA

Poor Service, wasn't able to complete job.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 15th, 2019

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Verified Customer

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Dominique

The company does not honor their own warranty

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

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Verified Customer

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Sal Barrera Middleburg, FL

Lack of professional technicians sent to my home.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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Hawk Decatur, AL

Too many exclusions not addressed at sales level

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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Grace Olson McKinney, TX

give every excuse to get out of paying for repairs

8 years ago

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Jennifer Reinhardt Scottsdale, AZ

They are horrible. They've declined me service.

8 years ago

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Thomas Waters Washington, DC

Poor customer service including poor service delivery.

8 years ago

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Verified Customer

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Jackie Randle

They lie about repairs and a big rip off

8 years ago

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Poor service Houston, TX

They like to find any reason not to cover.

8 years ago

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Niel LITVIN New Port Richey, FL'

Always had an excuse. Always kept on hold for an eternity.

8 years ago

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Judy Taillac Rockwall, TX'

Denied my three claims with a loop hole

8 years ago

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Linda Young Columbia, SC

they do not cover what they state that they do.

8 years ago

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Verified Customer

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Judi Long Saulsbury, TN

They don't want to fix anything. Say it is not covered.

8 years ago

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Jeffrey Waack

Denied! Denied! Even on the appeal, the adjuster kept misstating the policy verbiage to fit his denial.

3 months ago

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Carla

Quick on getting my electricity issue taken care of.

1 year ago

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Angie Lawliss

Customer Service is awful. The guy that came out was great. He was professional and polite

1 year ago

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Jes Stephens

I like having a Techican assigned to handle your respective issue

1 year ago

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John

Waiting on the warranty to make a decision on how to fix my problem.

1 year ago

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Dilup

The claim process is too long after initial reports.

1 year ago

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Diana Gaines

One time fee and ability to get product repaired

2 years ago

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Florestine Tyler North Las Vegas, NV

Technician was on time, professional and knowledgeable

2 years ago

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jimmy gasaway

The lack of supervision to managers to speak with and your failure to replace a washing machine as required by contract

2 years ago

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Katie MacLachlan

The technician that came out was excellent.

2 years ago

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Jacwine Las Vegas, NV

Forcing me to replace portions of air conditioner that don't need to be replaced

2 years ago

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Michael Las Vegas, NV

They don't always cover what they say they're going to cover.

2 years ago

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Rockinrebel 1 Metairie, LA

Everything was prompt for being a weekend , and was fixed

2 years ago

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Melissa Jensen North Las Vegas, NV

The actual technicians that were sent to my house were very good

2 years ago

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Nova Goins Florissant, MO

Good customer service. Timely response to the claim.

2 years ago

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Esra Gokaydin Plano, TX

Their customer service responds you on time

2 years ago

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Monte Gunn Peoria, AZ

It is fairly easy to open a claim online.

2 years ago

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William Justice Woodstock, GA

I could not believe our claim was denied. Just not service. I do not see Choice Warranty as a service I can continue

2 years ago

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Chris Brady Mars, PA

The quality of the workers were great and reliable.

2 years ago

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Rafah Alsakaf

Their definition of normal wear and tear is debatable

2 years ago Edited February 21, 2024

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omega matos Simpsonville, SC

Great in dispatching service also provides great quality

2 years ago

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Joan Walker Homosassa, FL

I liked the fact that I heard back within 24 hrs

2 years ago

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Felicia Morgan

I like how fast they get techs assigned.

2 years ago

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Linda Shaner New Braunfels, TX

Austin did an excellent job. Highly recommend him.

2 years ago

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Tommy Brown

For some reason it’s hard for y’all to get someone out to fix the problem!

2 years ago

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CHW Lakeland, FL

Great experience with Jacob satisfied with that.

2 years ago

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Yessy Osorio Brooklyn, NY

tech, has the knowledge and but no back-up from company

2 years ago

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Joe Morton Greenville, TX

Tech arrived in the time frame and fixed the heat unit

2 years ago

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diamond byas Belleville, IL

He explained the process well. Was pleasant and explained tge issue with my tank.

2 years ago

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Stephanie Snoberger Cedar City, UT

Terrible customer service. If my husband already paid for the year, I'd find another warranty company.

2 years ago

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Bill Larington Mikado, MI

Poor experience over repair of furnace. Choice did not communicate the lack of tech service in my area.

2 years ago

Choice Home Warranty Reviews