Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Robert Lee Hernando, MS

The representative was kind and very helpful.

6 years ago

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Christopher Riggins Upper Marlboro, MD

Outstanding/first rate Customer Service!

6 years ago

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Barbara Driscoll Dayton, OH

Rapid response Quality technician Couldn’t be better

6 years ago

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Jim Melbourne, FL

Some confusion about the covered address, but hopefully we have it worked out.

6 years ago

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Syoung12 Kansas City, MO

I had an oven go bad. I expected that it would be 100% replaced. It was only 75% replaced.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

May. 18th, 2020

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Gerald Kiefer Phoenix, AZ

Good experience and communication. Just signed up

6 years ago

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Kitping Kwok Fresno, TX

Had to wait for several days for the repair to be completed.

6 years ago

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Basile Pounsi Richmond, TX

This plumber is a pro. Everything was done with ease and quickly

6 years ago

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Jeff Dj Jacksonville, FL

Easy to work with. Agent is friendly and efficient.

6 years ago

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TashaL Las Vegas, NV

Quick and efficient service. Much better than Fidelity

6 years ago

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Gixxerboi Suzuki ,

Very nice and also very informative of what CHW has to off.

6 years ago

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Lawrence2009 Winter Haven, FL

They given me a great price on home warranty.

6 years ago

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SLo BURN Brandywine, MD

Fast response and scheduling is outstanding

6 years ago Edited September 14, 2021

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Brad Roll Lyman, WY

It was great except for continually adding deals for a longer contract.

6 years ago

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James Hancock ,

It was clear cut pricing no hidden charges that I've seen yet

6 years ago Edited September 14, 2021

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Frankie hart Cleveland, OH

Service was expedited and completed within 62 hrs

6 years ago

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Veronica Strong Davis Elkridge, MD

Quick response time and capable, qualified contractors.

6 years ago Edited September 14, 2021

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Tim Gardner Wake Forest, NC

Don’t cover common repairs. Use poor quality repairmen. Don’t return calls when you complain. I won’t be renewing.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 21st, 2020

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John Hattery Dayton, OH

Excellent service quick response problem solved

6 years ago

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Glenn Benton , OH

its been 2 days trying to contact the warranty department for an appeal. but nobody is calling me back after several emails and phone calls.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will contact you directly to further address your concerns.

Apr. 16th, 2020

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Terry Woods Irving, TX

very quick and fast response thank you choice home warranty

6 years ago

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Joe neumann Chicago, IL

Quick services, and on time and very clean

6 years ago

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Victor Garcia Lee's Summit, MO

Everything was fantastic, great people to work with.

6 years ago

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Garth Kirkpatrick Fredericksburg, VA

Very quick response and my A/C was fixed in only a couple of days.

6 years ago

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Mary Ann Hollander Austin, TX

I'm switching companies. Worst ever. Had my washer and dryer die, AC go out and your company covered none of it. $5,000 I had to pay.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 2nd, 2020

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Toynita M Martinez Tampa, FL

Very prompt and attentive to the request.

6 years ago

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jjbigguy Roseboro, NC

I would not purchase again! The last call was handled very well, but a previous problem was not! Too many exclusions!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement

Mar. 11th, 2020

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Lok koirala Reynoldsburg, OH

Great peoples great customer services love it .

6 years ago

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Wayne Elliott DeFuniak Springs, FL

It took awhile for Choice to locate someone to address issue (dishwasher).

6 years ago

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Manny Perez Tampa, FL

Exceptional service, very prompt and courteous service!

6 years ago

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Patricia A. Schrecengost Kittanning, PA

Failure to get parts that was ordered eleven days ago. Furnace runs, but the problem continues to get worse because of the delay in parts.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
In a recent review of the claim i do show that contact has been made to your technician for status of the claim.

Mar. 3rd, 2020

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MARK D FEICK Cincinnati, OH

Hiw you low ball prices so a coustermer has to oay money out of there on oocket and not giving the ciustermer money in a timely matter.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 2nd, 2020

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Dila Aldie, VA

I have replaced garbage disposal, they cover it.

6 years ago

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Eric Farmers Branch, TX

easy to file a claim. easy to track your claim.

6 years ago

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Deborah Bergman Victor, NY

Very responsive and send out good technicians

6 years ago

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Melanie Klaus Spring, TX

This company has a million disclaimers. Even their service people talk about it. It is very rare that something is covered. Do not use this company

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 19th, 2020

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Party Fair Hoffman, NJ

Prompt service. Problem taken care of efficiently.

6 years ago

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coangell01 Humble, TX

Judy has was great and friendly good options

6 years ago

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Michael Brooks Wadesboro, NC

The customer service is so amazing. I just signed up.

6 years ago

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janis salentine Cape Girardeau, MO

Slow start in the process of our claim, but outcome was fast and reasonable!

6 years ago

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ruby albama Chicago, IL

They are the worst I had a busted water tank due to age and they didn't cover it. The only cover the bare minimum components. Horrible scam!!!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 28th, 2020

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Regina Crain Frankfort, KY

Quick response and problem quickly fixed for plumber. Second problem with washing machine not fixed.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We regret to hear that you were not satisfied with the determination of your washer claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 15th, 2020

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John Doherty Farmingdale, NJ

Technicians were accurate in their diagnosis and repair.

6 years ago Edited January 10, 2024

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janice johnson Tucson, AZ

no matter what the issue, they have always got a reason why it is not covered; we paid for3 yrs of coverage and regret it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 9th, 2020

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Maria Delaney

Because they allow you to use your own contractor

6 years ago

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Phillip Heffelfinger Augusta, GA

The rep was very nice,polite.and professional

6 years ago

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Sherry Greensboro, NC

Worked with me on a price which was the most imp to me!!

6 years ago

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Amish Shah Essex, CT

I am not happy at all with your review about my well water tank. The reason was not justified. That is why I gave one star review.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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emilio minotti El Paso, TX

when you call for repairs the woman will call you and say I will give you back 100 dollars not covered don't waste your time or money

6 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 10th, 2019

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Jt Middletown, NY

Great experience so far! Great decision and speedy service.

6 years ago

Choice Home Warranty Reviews