Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Ted Bazer Fort Lauderdale, FL

easy to schedule repairs on the web site.

6 years ago

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Taylor Cedar Park, TX

Rep was overselling driven by commission I hung up due to his constant bullying to sell Then he charged my credit card fraudulently

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 17th, 2019

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Chandra Alexander Memphis, TN

Professional and great service. Got the job done

6 years ago

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Donna Lake Havasu City, AZ

It was easy to sign up and in just a few minutes.

6 years ago

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Benjamin Taylor Newton, KS

I filed a claim online and received a reply within an hour!

6 years ago

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UDAY SHETGERI San Antonio, TX

Fast response, quick assignment of service technician. Quick resolution

6 years ago

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Dayna Cornelius, NC

Came the same day I reported the problem!

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 5th, 2019

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Cheryl

Their quick response to the claim. Usually assign it within 24 hours.

6 years ago Edited January 10, 2024

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Dennis New Brockton, AL

Fast service, qualified technicians! Easy to work with!

6 years ago

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Jaimon skaria Mundelein, IL

Great customer service. Have been a customer for 7 years

6 years ago

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Joanne Gavenport Melbourne, FL

Fast and knowledgeable staff on the phone Gave us a price we can afford

6 years ago

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Buddy West End, NC

You were slow and offered a ridiculously poor solution. I am so sorry I ever signed up. Your salesman lied to me about what to expect. r

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 20th, 2019

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Lewis Forrest Woodbridge, VA

On time, efficient and expert in their profession.

6 years ago

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Fred Lenexa, KS

great information presented and explaned

6 years ago

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Yancey McDowell Fayetteville, NC

The representative was very professional and helpful

6 years ago

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samira Henderson, NV

I did not get the conformation email for my renewal for 2 years plus 4 free months???

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 7th, 2019

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Manohar Basnet Houston, TX

easy, fast and appropriate. knowledgeable staff

6 years ago

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Dr Nicholas Mbubu Clinton, MD

Excellent qualified staff and excellent techs

6 years ago

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sheila B gregg Chester, VA

Very courteous. Knew what she was talking about. Very helpful

6 years ago

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Victoria Turner Dallas, TX

The Representative was very helpful and knowledgeable.

6 years ago

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Hawks Senatobia, MS

Customer service answered all my questions

6 years ago

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Pete Denver, CO

fast repair calls with good experts? Glad I am a member

6 years ago

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Lillian Slate Columbus, OH

Customer service rep I talked to was very helpful

6 years ago

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Emily Mills Woodstock, GA

friendly customer service when asking questions they are patient

6 years ago

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John Huntley, IL

Was very pleased with the handling of our claim

6 years ago

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Carol Rogers Dayton, OH

Prompt and consistent response to a claim

6 years ago

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Norbert J. Schaumburg, IL

Plenty of advance warning for visit. Expeditious resolution to the defect

6 years ago

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Helen Calderon

Always easy to file a claim and get results.

6 years ago Edited January 10, 2024

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Anthony DiPietro Bradenton, FL

The company you sent to my house was perfect.

6 years ago

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Georgia Man Cartersville, GA

Knowledgeable and helpful rep. Put my mind at ease.

6 years ago

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Eric Paredes Saint Cloud, FL

Very reactive to my needs. Worth every dime.

6 years ago

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Roxanne Deines Shawnee, KS

Nice and curious to talk to. Very helpful.

6 years ago

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Cathy carulli Rockledge, FL

Service is impeccable!! Prompt, efficient! Thank you!!!

6 years ago

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Carmen Russell San Antonio, TX

They very depend company to trust in, to get the work done

6 years ago

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Dennis Cincinnati, OH

Representatives were very professional with me

6 years ago

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Leland Fincher

Claim filed quickly. Very professional service.

6 years ago

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Fred Stennis Upper Marlboro, MD

I just signed up. The rep I spoke with was very thorough and friendly.

6 years ago

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H. Williams Garland, TX

Very pleased with the technicians Choice assigns out.

6 years ago

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Mary Dubuc Omaha, NE

Everything was done quickly and efficiently.

6 years ago

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Kady Mesa, AZ

HORRIBLE company!!! Such a scam! They have the worst customer service and give you the go around. DO NOT USE THIS COMPANY!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Anonymous Natural Bridge Station, VA

Alberto M, very professional and knowledgeable!

6 years ago

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Shawn Kiernan Keller, TX

My ac was fixed the same day the tech came out.

6 years ago

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Kyle Yates Madisonville, KY

CHW is always easy to talk to and they are very helpful. My A/C was repaired in a timely manner.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Kyle.

Jun. 13th, 2019

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Fred Nampa, ID

Very helpful in explaining plan. The proof will be in the long term service.

6 years ago

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Robert Adams Ogden, UT

Neil was very pleasant to work with and very helpful.

6 years ago

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MOHAMED ELDAWY Friendswood, TX

the worst home warranty ever be careful , it is a SCAM they never pay , I lost too much depending on this company. NEVER BUY IT

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 10th, 2019

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cheryl blandon Decatur, GA

Prompt service. Great technician. ID problem and solved it.

6 years ago

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Rod Bradley Virginia Beach, VA

Good service, friendly, see to want to genuinely help, and honest

7 years ago

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Karen

I enjoy having my equipment repair in a timely manner

7 years ago Edited January 10, 2024

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Jesus Garcia Edinburg, TX

The Salesman was informative and friendly.

7 years ago

Choice Home Warranty Reviews