Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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ron culletto Swedesboro, NJ

sales person Mr. Roberts great to work with

8 years ago

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Nelson C Hunt Ashland, OH

great service. pleasant assistance, good value

8 years ago

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Larry Cinco Huntsville, TX

Very professional, and courtesy,and helpful.

8 years ago

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William Hidalgo

Damont was very knowledgeable and suggested great options

8 years ago

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George Robertson Las Vegas, NV

When my $1000 May tag washer stopped working CHW could not fix it and only offered me $300 to replace it. Now I have to come up with the $700 more

8 years ago

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Cassandra MacLane Parlin, NJ

Service within 1 day!! It was fast and efficient.

8 years ago

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Shreyas Lawrenceville, GA

Very knowledgeable tech. He fixed my problem. Thanks.

8 years ago Edited January 10, 2024

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GT Ramondetta North Las Vegas, NV

Very responsive and very professional agents.

9 years ago Edited January 10, 2024

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Dawn Vaughn Corydon, KY

He was very knowledgable and explained what he was doing and why.

2 years ago

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Richard Torain Grove City, OH

I appreciate the overall information the rep gave me with my final decision.

2 years ago

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BrandonMichelle McGriff TN

Terrible with contractors. Unwilling to pay, always denying authorizations or underbidding offers. Completely rediculous basically want u to work for free

2 years ago

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Rajani Pulamala Allen, TX

It is not worth it. None of my claims were approved, and nothing was covered. Time for Choice Warranty to reconsider its plans and serve customers better.

3 years ago

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Isidoro Ancheta Hayward, CA

Very good salesperson. Nice for him to to volunteer the military discount.

3 years ago

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Chris Duffee Tallahassee, FL

Does not cover any issues I needed covered, was always “that particular problem is not covered, leaving me with footing a new item

3 years ago

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Donald R Mancini Lake Havasu City, AZ

I was emailed that my claim resulted in an ecredit to Lowes to replace my refridgerator but have not gotten that email yet.

3 years ago

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Vickie TX

The contractor was informative. I was very impressed, with his helpfulness .

3 years ago

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Ravi Avutu New York, NY

The technician found and fixed the issue promptly. I wish CHW could schedule earlier than they did.

3 years ago Edited January 10, 2024

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Abby Smith Dothan, AL

Services were great, and so was customer service. It was just too overpriced for me and didn’t help save a lot.

3 years ago

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Linda Teeter TX

Email message from CHW said appt was set for 5-2-22 when in fact it was set for 5-3 The service tech said they were never informed about, nor scheduled for 5-2

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 9th, 2022

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Kat McKnight Groves, TX

I like that they offer comprehensive packages per my needs. I’ve not had a successful claim though.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Morgan Manhattan, KS

If it was possible to give you zero stars I would. You are an incredibly pushy and unprofessional company. Was transferred several times with snotty remarks.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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K.M. P. Charlotte, NC

Customer service is sub-par & the price was expensive for what they were claiming to cover. Had to go through several CSA to finally get refunded.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 1st, 2021

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Roni

They replace your items with the cheapest ones out there.

1 year ago

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Verified Customer

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Muhammad Qureshi

Customer suffer between bad technician and choice

1 year ago

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Shea Drummond

Claims just get denied. They don't help you.

1 year ago

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Verified Customer

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Rishi

Scam ! Choice Home Warranty is a Big Scam !!

1 year ago

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Verified Customer

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Richard Hoskins

Takes forever to get someone to fix the problems.

1 year ago

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Linda

Home choice warranty denied my plumbing issues

1 year ago Edited March 20, 2025

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Joe

They suck the f---ing worst company I have ever felt with

1 year ago

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Edwin

Misled by Choice Warranty, do not purchase!

1 year ago

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Audrey

Paying for something I can't use. Denied it sucks.....

1 year ago

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Steve

No return calls or answering emails on claims

1 year ago

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JL66

Always find a way to refuse to cover a claim

1 year ago Edited January 2, 2025

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Sandra

Service takes too long to set up an appointment

1 year ago

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Kim

The worst home warranty ever Such bad service

1 year ago

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Alan

Claim process is complicated and grossly inaccurate

1 year ago

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John

Misleading and untrained customer service

1 year ago

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Vanessa Amos

Not worth it!!! I’m considering canceling!!!

1 year ago

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Pat

Changed your policies w/o notifying clients

1 year ago

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Ron

very shady posted my share and then changed it

1 year ago

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Robert

Takes too long to get a tech out to my home

1 year ago

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Peter Candelora

Problem not resolved despite several calls

1 year ago

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Kenneth King

Allot of no shows. Or not show at all. The worse

1 year ago

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Regina

If it were possible to give zero stars I would.

1 year ago

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Vithal

Their handling of the claims process was very poor.

1 year ago Edited November 6, 2024

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Verified Customer

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Doug

Still waiting after over a month for microwave.

1 year ago

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Verified Customer

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Marty

excuses not to pay for services. Aweful

1 year ago

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Frances

Still waiting for service in fridge since august

1 year ago

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Joe Rocha

The fact that Choice will find a way to not pay for a claim

1 year ago

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Jane

Did not take care of their costomers from day one.

1 year ago

Choice Home Warranty Reviews