Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Lisa

Their customer support has been terrible.

2 years ago

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Kenneth Lady Lake, FL

PROPLEM IS NEVER CURED AT FIRST VISIT WITH TECH'S

2 years ago

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Jack Elka Hendersonville, NC

Denied claim to fix refrigerator and exhaust fan .

2 years ago

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Dale Covington, LA

Still waiting for repairs since April 2023.

2 years ago

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Karen Szatkowski Elizabethtown, KY

Not reliable. No hvac in area when needed

2 years ago

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Shauna Patrick Wichita, KS

Won’t pay for claims, poor customer care!

2 years ago

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Anthony Palmer

Not for Customers outside of Terms and Conditions!

2 years ago

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Patzy

I have an open claim for dryer repair Parts can no longer be ordered. I have waited over 90 days and keep getting the same response from Choice Warranty. Was informed today claim closed because Sears can't secure parts. I had to call CW they didn't follow up and call me. I pay over $60.00 a month for this service with no results I would like some type of reimbursement toward a new dryer for the inconvenience of waiting over 90 days. CW Should stand behind what they sell a good home warranty I have been a customer for a few years I'm very dissatisfied with the service I have received.

2 years ago

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Dr. Lizely Madrigal El Paso, TX

Very dissatisfied with handling of claims

2 years ago

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Melody North Olmsted, OH

Customer service is not in the US..can't understand them

3 years ago

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Latarra Chicago, IL

Ridiculous deductible. Would not recommend

3 years ago

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Carol Rowlett, TX

Choice will deny all claims saying they are preexisting.

3 years ago

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Phillip Herring Hampton, VA

Still waiting on my callback after 7 hours today

3 years ago Edited January 10, 2024

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Ronnie And Marlena

I thought choice would be better did not

3 years ago Edited December 11, 2025

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Alta Woodland Hills, CA

Didn't provide any support. They're scam artists.

3 years ago

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Beverly Ford Orange Beach, AL

They cannot get service person scheduled in a timely manner

3 years ago

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Lee A Harper Colorado Springs, CO

30 days and still waiting to schedule repair

3 years ago

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Dean Da Silva Quitman, TX

Forced to answer this question with a definitive date"When was the last time the item was working properly?" while this can be answered a majority of the time items that are seasonal(like a/c) or occasional like a frig that doesn't have visible or detectable failure cannot be answered accurately. Secondly people who are answering phones on a claim do not speak clear ENGLISH!!!

3 years ago

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Elsayed

I HAVE BEEN WAITING FOR A TECHNICIAN FOR OVER A MONTH

3 years ago Edited January 10, 2024

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James McCauley Venice, FL

If anything big happens they find a way to deny it

3 years ago

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Lydia Bolen Livonia, MI

Been waiting for my fridge to get fixed since October

3 years ago

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Herman Davis Red Oak, TX

Did not cover my 16yr old appliances but partially.

3 years ago

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Rhonda Garrett Wake Forest, NC

2 weeks, no dryer repair, technician not communicating

3 years ago

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Margaret A Eatman Houston, TX

These people take your money and don't fix anything.

3 years ago

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Sharon villa Aubrey, TX

Customer service sucks. Horrible communication.

3 years ago

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Cindy yost Mount Pleasant, SC

Unable to understand ur employees english

3 years ago

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Barbara Shindler McCray Nashville, TN

Not fulfilling request I. A timely nanner

3 years ago

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Gerry Trainque Fort Worth, TX

I have not heard of any follow up on my issue

3 years ago

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A Longview, TX

Because they use handyman ppl n not actual companies

3 years ago

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Cathy Reed Lexington, KY

The service technicians are not reputable.

3 years ago

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Jorge Palacios, MD Fresno, CA

My issue hasn't been resolved yet! It's been over 10 days!

3 years ago

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Cody Donahue

Getting anything covered is nearly impossible

3 years ago Edited January 10, 2024

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Dinesh Pokwal Saint Paul, MN

Costly and doesn't insure most of the item.

3 years ago

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Candy Bradley Holley, NY

do not stand behind their word, owe me money.

3 years ago

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Jimmie Newman Palestine, TX

The project is not done, I havent heard back,

3 years ago

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John

I month later my refrigerator is still not repaired

3 years ago

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Bill Tubre Ruston, LA

Excellent response time when I had A/C problem.

3 years ago

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Mandy Piper Bangor, WI

Two claims pending. No service. Complicated process.

3 years ago

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Bob Lakey Atoka, TN

It took one month to repair our hot water heater.

3 years ago

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Ella Hollywood, FL

Very poor coverage, unprofessional technicians

3 years ago

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Vincent A Fantauzzi West Islip, NY

None responsive no follow up! Vendor used unresponsive

3 years ago

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Jeremy Wenger Highland Park, IL

Poor service, not caring about customers

3 years ago

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Sohail Azeem Naperville, IL

It took almost 3 months to get my dryer fixed

3 years ago

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Edward Chapman Wentzville, Missouri

Please see the detailed note below. I think it covers it.

3 years ago Edited May 27, 2026

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Charles Butcher Batavia, IL

Takes way too long for an appliance to be fixed

3 years ago

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Lodema Montague, NJ

Three weeks later and still waiting for parts

3 years ago

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Robin Hoelting Canton, TX

They suck and continually refuse to reimburse claims.

3 years ago

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John Plymouth, MA

Took over a month to repair my dishwasher

3 years ago

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Ziegler Orlando, FL

Keeps breaking and no replacement Out time and money

3 years ago

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Maria robles Manvel, TX

They only cover small appliances or inside the house.

3 years ago

Choice Home Warranty Reviews