Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Belinda Harper

I paid twice in August for the same issue. I have not been refunded and I email the case manager and no help.

3 years ago Edited January 10, 2024

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John Kapolei, HI

Denials for technicalities hidden in the contract.

3 years ago

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Donald Lee Cohen

A really good company….i am glad that it is .

3 years ago Edited November 8, 2025

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Nima Emami Lorton, VA

Not replacing the broken item as promised and advertised.

3 years ago

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Susan Vanburen Cumming, GA

Can't get service company to repair refrigerator

3 years ago

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Susan E Barkalow Flemington, NJ

Do not cover expected items and quality of work not good.

3 years ago

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Joseph Pulsone Lady Lake, FL

My AC unit need's repair and I was told it was not covered

3 years ago

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Alexander Hadjiyane Southport, NC

waiting months for a washing machine to be repaired.

3 years ago

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Bobbi Flowers Rocky Mount, MO

I never received a response from my case worker

3 years ago

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Sharron Adreon Orange City, FL

2 weeks ti get ac replaced. 30 min on hold

3 years ago

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Chad Weiner Fort Lauderdale, FL

Poor customer service and limited coverage on everything.

3 years ago

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Steve Bussmann Marion, VA

Our AC failed on June 1st, it is still nto repaired.

3 years ago

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Dianne Mitchell Mc Cune, KS

Never got a call back. I called multiple times

3 years ago

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Joshua Meyers Aurora, IL

Still haven't received funds for $1,000 repair!

3 years ago

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Leonard Smith Jonesboro, AR

Couldn't get anyone out to fix my air conditioner

3 years ago

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Winfred Hinton Winder, GA

They never came back to fix my water heater.

3 years ago

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Michael Dupree Harvest, AL

Horrible experience would not cover ac unit

3 years ago

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Melinda F. Emerson

They have poor customer service and very poor contractors.. They do not care about customers at all.

3 years ago Edited January 10, 2024

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Freda cook

Had appt and technician did not come. Waited 6 hours

3 years ago

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Yolonda Grissett

The service is awful and agents are very unhelpful

3 years ago

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Morgan

GE Appliance. See previous review sent today

3 years ago Edited January 9, 2026

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Kevin Andersen Phoenix, AZ

Every claim denied, impossible to deal with on the phonea

3 years ago

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Barbara Trombetta Spring, TX

Slow response. Haven't gotten my money's worth.

3 years ago

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Jack McLeod Shreveport, LA

Lack of service never showed up to do repairs.

3 years ago

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Rodney Childers Pine Top, KY

Takes forever for them get someone to repair my problems

3 years ago

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Sharkler Murphy Cordova, TN

No services has been resolved. No communication.

3 years ago

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Michael Ashley Rose Hill, NC

I had two issues that they did not take care of

3 years ago

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Tye Katy, TX

They never cover anything and it's in the fine print

3 years ago

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john High Point, NC

Poor coverage on big ticket items like air condenser

3 years ago

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Kevin Thistlethwaite Daphne, AL

I had four claims and you didn't pay for one.

3 years ago

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Russell LaJoie Elizabeth City, NC

Sales people tell you one thing and claims tell you another

3 years ago

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Rama Ashburn, VA

Worst service and the worst customer service

3 years ago

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Ruby griffin Evergreen, AL

They can't get service to my home to fix appliance

3 years ago

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J. Hardison Little River, SC

Denied a claim that I proved was righteous.

3 years ago

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Bill Speer Lake Oswego, OR

You never pay claims. Always a lie or an excuse.

3 years ago

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George Wesoloski

still waiting on plumber never did here anything from chw but they keep taking the money every month

3 years ago Edited January 10, 2024

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Paul Rogers Pflugerville, TX

Scam. My out of pocket costs were potentially unlimited!

3 years ago

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Don Marinos Loudon, TN

You cannot contact them by phone or computrr

3 years ago

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Stuart Simons Fredericksburg, VA

I'm waiting quite awhile for my ice maker to be fixed

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Jennifer Degruise Prairieville, LA

I am currently having a bad experience with getting help with my 2020, $900.00 dishwasher. The serviceman stayed for 10 minutes and didn't really look at it. Claimed I needed a new one. The case manager said he could only offer 250, then raised it to 350. When I asked for a supervisor, he said there wasn't anyone I could speak with higher than him. He also claimed he couldn't cancel my policy for me. I called the customer service line afterwards and the lady said he could have canceled my policy. I was told a different manager would call me within 24 hrs. Still waiting two days later.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2022

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Ricky Caldwell, ID

Lots of "gotchas" to avoid fulfilling claims.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 23rd, 2022

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Verified Customer

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Enrique Alcala Dixon, CA

7 week and they still cannot fix the garage door opener

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Verified Customer

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Frank Perkins Pendleton, OR

No show no providers that will work with choice warranty

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 9th, 2022

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LeAnn Jurkas North Fort Myers, FL

They never showed up to do the job and I paid my deposit

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Marilyn Blaine, TN

too slow with results, don't want to cover things

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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Barbara Meadough Houston, TX

$75.00 fee even when they don't fix anything

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Verified Customer

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Pavitrie Belleview, FL

Do not want the fix the problem I have to pay for it

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 12th, 2022

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Premier Residence LLC Sugar Land, TX

I had problem with the AC unit and didn't repair it

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

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Verified Customer

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Patty Labranche Laplace, LA

It takes extremely too long to fix a Appliance

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Jennifer Graham Silver Spring, MD

techs sent out are not actually fixing anything so far

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

Choice Home Warranty Reviews