Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Beverly

Recently my dishwasher stopped working and they sent an appliance technician out to fix it and he did. He had to come back a second time, but the second time he came back was just one day later and so the dishwasher is working fine now.

2 years ago Edited November 29, 2023

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Verified Customer

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Randall

It's a good value. I really haven't had to deal with them that often, but the times I have, have been positive. Just recently they got someone out here to to work on my washing machine and it's still in the process of being fixed.

2 years ago Edited October 18, 2023

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STEVE ELLENTHAL

I've had mixed experiences with the service. While they replaced my garbage disposal, the initial repair attempt was handled by an inexperienced team, leading to further delays. I've also faced issues with air conditioning repairs and a denied claim that left me out of pocket. Overall, I'm uncertain about their expertise and coverage.

2 years ago Edited September 23, 2024

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Verified Customer

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Joel

I'm currently involved in a situation where the dishwasher failed and the door would not stay open. I contacted Choice, so they sent out a technician who then submitted the request and Choice denied the order, indicating that it was not part of the package offer.

2 years ago Edited September 27, 2023

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Verified Customer

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Donna

The last time I used it was really the only time I've really been disappointed. My water heater busted and it was included in my contract. I had to do the upgrade for code compliance. When they sent the plumber out, he did something where it didn't properly drain the water heater, so water filled up in the pan. When I called them back on it, they sent a different plumber out. When he came out he said that it had been the original plumber that installed the water heater that had not done it correctly, so they were denying the claim to fix it.

2 years ago Edited September 13, 2023

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Verified Customer

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Sharon

When I called, they approved it and they had someone sent out the next day and it was fixed the next day. Can't get any better than that and who they sent out was excellent.

2 years ago Edited September 13, 2023

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kathy mcgough

When there are certain extenuating circumstances that arise, you should be able to put your customer first and try to step in their shoes and feel what they're going through as if it were your own property. Sometimes I find that they don't look at the whole picture when they decide whether or not you qualify for a claim. And just as an example that I just had this last month, I live in Texas where we've had 100+ temperatures for 21 days with no rain and so we're we're burning up here. I have my Choice warranty with my home and my 2 rented houses and the air conditioner went out in one of my rent houses. So I immediately filed a claim and I didn't get a timely response. So I called and asked if I could do a reimbursement so I could get my own technician because it's a small town, I have a lot of connections, and I could get whoever I need immediately. And in this situation, there's a baby that is living in the house and there's an aged person that lives in the house and the temperature inside the rent house was 120 degrees and it's unacceptable. I kept trying to have the people at Choice understand that I needed help immediately. And they said no, I had to wait 24 to 48 hours. And so I brought over air conditioners, whatever I could do, but it wasn't enough. Long story short (you can go through my notes to see all of this and who I talked to there), they finally got somebody who said that they could come over to check my air conditioner in seven days. I said that's not acceptable. The people won't be alive in seven days. And I can't do that to my renters and I have to do it now. Please do something that will let me go ahead and get someone to fix the repair. We went through another day or two of what I thought was negotiations, which did not happen. So I just said, well, then I just have to do it myself. You can cancel trying to get someone to come to me in a week because I'm fixing it today, so I had to pay for it out of my pocket, even though I have a home warranty to take care of those kinds of things. Turns out it was just a capacitor that needed to be replaced and a breaker. And so I got it done that day and I ended up paying, I don't know, $300 to $400 or something like that. But you see what I'm saying: there are certain circumstances that arise that even when you're going by the book, there should be some leeway in there.

2 years ago Edited January 10, 2024

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Jean Brookens

I had a good experience with the service; they responded quickly and completed the work in a timely manner. However, I did face some delays in finding a plumber when my bathtub had no hot water. Additionally, they replaced a part in my double oven after it went out. Overall, the service has been satisfactory, though there are areas for improvement.

2 years ago Edited May 16, 2025

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Verified Customer

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John

There's times it's been great. They got people right away, no problem. There's been times it's been hard to get somebody. Overall, they've been fine.

2 years ago Edited January 10, 2024

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lazzerin8@aol.com

I'm very happy with the the service. Professional and the problem was taken care of right away. The gentleman that came here to fix our garage door came and checked out what type of motor it was for our garage door opener. He got the company to let him know that the garage door needed a new motor. And he said that he would be back tomorrow. 10 minutes later, he texted me and said, would you mind if I went to Lowe's, picked up the motor because they just gave me the okay and I'll be back and it'll take me maybe 10-15 minutes to put it in. I said, yeah, go ahead, it's all yours. So I would say the service that the gentleman performed was awesome.

2 years ago Edited January 10, 2024

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Verified Customer

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Diane Pfeiffer

They're always looking out for me and it may take a little longer than I think it should, but overall they're very considerate and professional. Recently I had a pipe break and they sent a plumber out within a week and he's been very busy, so he's coming in fact today to repair it. I am just so happy that I have it because they have fixed a pipe for me already.

2 years ago Edited January 10, 2024

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Allan Weir

I used my warranty for my furnace, and it took me about 2 weeks to get some help, and thank God, it wasn't cold outside. But I like to have them get a better reaction or faster reaction because I live in the northeast.

2 years ago Edited January 11, 2024

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Verified Customer

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Cindy

I've had a positive experience with customer service; they're always helpful when I've called. I faced issues with my refrigerator freezer and needed to use the warranty, and they resolved it quickly. I've also used the warranty for my heater and air conditioning, and the service has been excellent each time.

2 years ago Edited May 16, 2025

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Robert

It was very poor service. It took them hours to get back to me and then the person that I was speaking to had such an accent, I could not understand them and so we had to call back. And I'm not sure that they put in the same type of disposal that I had before. This one is much smaller and my service fee had gone up to $85, which I didn't know. Also, my rates have gone up, so I will be looking for another carrier.

2 years ago Edited January 10, 2024

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Donald Williams

I can say to anybody that wants to know about the warranty that they are a good company. I have referred a lot of folks to you guys based upon your performance. You guys do a great job. Basically, if they can't find a provider for that specific problem, what they'll do is they'll e-mail you or they'll text you and let you know, hey, we're working on it, and I love that follow-up. I am moving out of my house and I recently needed some some plumbing work done. They sent a person out within the day and had it done. Also, during the inspections of the house, there were two other minor things that were wrong with the house. So I called and let them know I got electrical problem. They sent somebody out within the day and there was something else. I can't remember what it is, but they sent somebody out ASAP and I love that.

3 years ago Edited January 10, 2024

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Roger DeFrang

I've just had to use it recently twice now. Once for refrigerator and once for a washer, and both of them couldn't be repaired and Choice gave me a compensation for both. They don't pay anywhere really close to the replacement value, but that's kind of to be expected I guess.

3 years ago Edited January 10, 2024

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Cindy Felder

Long wait period for repairs. Over a week is not acceptable

3 years ago Edited January 10, 2024

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boris boksar

It was really good, smooth and professional. I would recommend it to anybody who is using home warranty

3 years ago Edited January 10, 2024

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Don Smith

I was without a washer for a month. I have a family of 5 and when I made the claim it kept getting pushed off and choice wouldn't let me just call another company to resolve the issue faster

3 years ago Edited January 10, 2024

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Judy and Don Siglin

They are very very timely. When I had a problem with my air conditioning they were able to diagnose the problem and fix it quickly and get a new unit out here. To exceptional satisfaction.

3 years ago Edited January 10, 2024

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James Abendschein

The guys were great my Neighbor was having trouble and we gave them their card

3 years ago Edited January 10, 2024

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Jimaroe Wright

They sucks no help get my money I can't use them for nothing

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 23rd, 2022

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Cindy Chism

I had my first problem, I called they sent someone right away who fixed the problem.

3 years ago Edited January 10, 2024

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Danny Eason

When I call when I have problem they immediately get to it and give me the service I need.

3 years ago Edited January 10, 2024

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CHESTERFIELD Harvey

No hassle when reporting a claim, fast response when reporting claims. Fast response in getting a service rep out to access your problems

3 years ago Edited May 5, 2022

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James Stewart

Friendly Helpful The customer Service was spot on

3 years ago Edited January 10, 2024

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Misterteee Supastar

Choice seems like a good value for your money. I used for my leaking faucet. There is a drawback that I have to wait until business days when it happened over the weekend. I did appreciate the fact that they came a day early. I appreciate that my issue was fixed.

3 years ago Edited January 10, 2024

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bklynvegas@aol.com

Have more people answering the phone. You can’t reach them and they don’t call back. The people they had come look at our stuff was wonderful it is just hard to contact them.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Laurie L

I've had to have multiple service appts for different appliances in the last several months and CHW has come through every single time. I had switched from another Home warranty company after having many disappointing experiences. The difference is night and day. I pay a lower month fee, lower service fee, and have more covered items. And they have excellent service techs in their network. I highly rate them to everyone I know.

4 years ago Edited January 10, 2024

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orna singh

I've found the service explanations to be consistently thoughtful and professional, with well-considered feedback. While I haven't used Choice Home Warranty yet, my inquiries have always been met with positive responses. Recently, I learned my ductwork isn't covered, but I appreciate their clarity about the agreement.

4 years ago Edited January 24, 2025

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LISA YAUCH

CUSTOMER SERVICE IS GREAT AND THE TIME FOR THE ITEM TO GET FIXED WAS FAST.

4 years ago Edited January 10, 2024

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Leonor Wentink

Deductible increased too much and no notice received will look for alternative companies with lower deductible.

4 years ago Edited January 10, 2024

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David Peck

The lkast time I used Choice it took over 3 weeks to get our garbage disposal replaced and I said in a previous report that Choice needs to get people here in Pahrump instead of Las Vegas we have everything here so use them

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Linda Ripley

Prompt response , repairman was knowledgeable and on time

4 years ago Edited January 10, 2024

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Pamela

Choice offers the best deal. They have met my needs. They couldn’t get the part to fix the microwave so they offered me a gift card to purchase a new one.

4 years ago Edited January 10, 2024

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Ken Baker

I'm not very happy with their service. They didn't cover some things they should cover and they are requiring replacement of things only giving a little bit of money towards the replacement. I had some bad plumbing come from my house. It was outside so they wouldn't replace it because it wasn't within the house which to me is wrong.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Cristina Elliott

super responsible in carrying out their end of the agreement, easy to work with

4 years ago Edited January 10, 2024

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MIKE PALMQUIST

I had mixed experiences with the service. They were quick to respond when my dryer broke and fixed it promptly, but when my water heater leaked, they couldn't fix it and we had to replace it. Unfortunately, when my air conditioner failed, they refused to cover any costs. Overall, while their response time has been good, their support has been inconsistent.

4 years ago Edited August 18, 2025

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Grace Strachan

I think it's a good value. The first time I ever used it was when my dishwasher broke and so I put in a claim on the dishwasher and they came in to tell me that the parts were no longer available. They didn't make that dishwasher anymore and so Choice Warranty told me that they would give me $240 towards the new dishwasher and I ended up getting the local representative involved and they ended up getting the new dishwasher.

4 years ago Edited January 10, 2024

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Billy Golden

The service men are very good. I'm just not using the warranty on my air conditioner service because I was informed that I was gonna have to pay an extra eleven hundred dollars to get it done. My understanding was when I bought this is that we paid the sixty five dollars service fee and that my whatever was covered would be taking care of either replaced or repaired. I don't think that that's a good representation of of of Choice when everybody assumes that you pay a sixty something dollar service and that's it.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2022

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Gerald Mosak

Easy to place the claim, response was quick, job finished the next day

4 years ago Edited January 10, 2024

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Stacey Lewis

I've always received great customer service

4 years ago Edited January 10, 2024

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kermit smith

I tried another competitor and was dissatisfied with them, so I gave Choice an opportunity. They're very responsive, they're a good company.

4 years ago Edited January 10, 2024

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N Wilkes

Provide solid repair experts. Respond in a timely fashion. Easy to work with.

4 years ago Edited January 10, 2024

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Hank Philcox

I had an issue with the gas furnace this year and they selected a repair person to come here and he was outstanding. He fixed the problem and much more. They are very responsive.

4 years ago Edited February 26, 2022

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DP

Typically quick to get service scheduled

5 years ago Edited January 10, 2024

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Howard Hofferman

You have to fight with them every time you call them and every time something needs to be fixed they have a reason why not. When I had major claims for my air conditioning and heating system I did not even bother to put a claim in. I needed the air conditioning fixed. I just went and got it when my refrigerator stopped working I decided that the smartest thing for me to do was to just go buy a refrigerator I didn't put a claim in because I didn't have the time to fight.

5 years ago Edited January 10, 2024

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judith lyon

We have a very talented repairman who is prompt and has always been able to fix the problem.

5 years ago Edited January 10, 2024

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Angelina Radjenovich

They're pretty trustworthy. One time I needed to replace my hot water heater and they came back and said it's not covered because it's not in the house and it's not the garage.

5 years ago Edited January 10, 2024

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Yvonne Miller

Choice is very good. Their coverage is well worth it. It is a very good company. Very fair. The staff is very personable. They are concerned and make sure everything is taken care of. They fixed my toilet the next day.

5 years ago Edited January 10, 2024

Choice Home Warranty Reviews