Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Anonymous

Customer service is not friendly on the phone

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 3rd, 2019

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Daniel

Worthless service and the absolute worst customer service I have ever experienced

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 26th, 2019

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Bob

Still waiting on a reimbursement over 3 weeks ago.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Geraldo morado

Nothing is ever covered And is a waste of time and money depending on what the issue is

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Arthur

Because there is no zero as a choice. They will do anything not to pay for replacements or repairs

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Haldak

Unfriendly. Lack of compassion. Very difficult to have your problem resolved.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Rene Rodriguez

Inferior service, poor customer service. Had to resolve my plumbing issues on my own.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Robert Stacks

They didn't provide a follow plan to repair our A/C system

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Nov. 15th, 2019

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Paula Carlisle, PA

Service is awful. My washer broke and you only gave me two hundred dollars for it.

7 years ago

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Anonymous North Manchester, IN

I emailed them twice and they never responded to either. It took 15 days to get my washer fixed.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 11th, 2019

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Edward brucker

My flooring is ruined because your service team doesn't know what they are doing

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Dennis

It took over a week to get a plumber out

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Donielle Smith

They only covered a few of the service calls majority not covered.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 12th, 2019

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Verified Customer

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Maggie

I had several issues with it. Then when it was time to renew the prices were very high.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Michele

First time I called with a claim...there was immediate excuse why it wasn't covered

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 6th, 2019

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Verified Customer

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Anna

Things happen on weekends. Weekend crew useless. Sales rep full of crap.

7 years ago

Reply from Choice Home Warranty

Anna,

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2019

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Verified Customer

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Eddie Allen

Because they make you jump through hoops to get paid if you have to find your own repair person.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Verified Customer

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Linda Starnes

I've never received an email or anything in the mail showing that I purchased choice warranty.

7 years ago

Reply from Choice Home Warranty

Please contact us at 1.888.531.5403 for further assistance.

Aug. 21st, 2019

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Verified Customer

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Michelle White

Don't pay for anything....unless it's under 100.00 I had to replace my A/C didn't pay a dime

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 19th, 2019

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Verified Customer

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Fin

There are a lot of things you don't cover

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 13th, 2019

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Verified Customer

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Dorothy Stewart

They did a job that was unsatisfactory They used my plungsr that was for my bathroom.

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns. Regards, Choice Home Warranty

Aug. 6th, 2019

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Verified Customer

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anthony apolito

poor service due to the time it takes from making a claim until the actual repair

7 years ago

Reply from Choice Home Warranty

We thank you for your patience and apologize for any inconvenience. Based on your complaint we have forwarded your message to the Director of Vendor Relations to internally address the vendor so we can continue to promote our highest level of customer services.

Regards,
CHW

Aug. 5th, 2019

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Verified Customer

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Vikram Raj

My request took 2 week to resolve a basic issuehb

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2018

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Verified Customer

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gary Henderson, NV

they try to get out of repairs they say are not covered

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Verified Customer

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Celest Flores

The contractor never came back to my house to fix the problem after taking my deductible.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Aug. 21st, 2018

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Verified Customer

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Peter Zinser

Very dificult to reach trough the telephone

8 years ago

Reply from Choice Home Warranty

Based on the information that we have obtained, you were not satisfied with the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 21st, 2018

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Verified Customer

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Paul Merchlewitz Andover, MN

Put a claim in Sunday. No word back from anyone

8 years ago

Reply from Choice Home Warranty

We appreciate your feedback. You have been assigned to a technician; this information was emailed to you on 8/15/18. We will contact you directly to provide the information.

Aug. 21st, 2018

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Verified Customer

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Mario Duncan, SC

home Choice will find any loop hole to get out of fixing the damaged equipment. big scam!

8 years ago

Reply from Choice Home Warranty

Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Verified Customer

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Stella Marshall Rochester, NY

Can not truly rate have not use the service but paper work explaining coverage seems to be good

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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Verified Customer

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John

I thought Choice Home Warranty had a good price but I never received the policy in the mail.

8 years ago

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Russell Willbanks Harker Heights, TX

They''re horrible, they never pay a claim over $400.00 and are contracted with shady technicians.

9 years ago

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DGRealtor Spring, TX

They deny too many claims, if a AC pan is rusty no part of the AC will be fixed!

9 years ago

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Bryon Finkel Acworth, GA'

They cover everything until it's broken.

9 years ago

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Betty Szczepanski Killeen, TX

It's adequate for the price.

9 years ago

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AREY

They do not research their contractors. One came to my house with an F BBB rating.

9 years ago

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Verified Customer

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your home tech Greenville, KY

because they would pay the ckain and your tech lied about what the repairman saidma

9 years ago

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Verified Customer

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Tracey Thompson Memphis, TN

Paid monthly premium faithfully. Never late! Choice wouldn't help me when I needed it.

9 years ago

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Franco Altamonte Springs, FL

the contractors they associate with are not high quality

9 years ago

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Leabert Las Vegas, NV

The first time I used them I had to I had to call an outside company to fix the problem.

9 years ago

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Cecil Ash Mesa, AZ

They fought me on something that should easily have been included in the warranty!

9 years ago

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Bert Linson Painesville, OH

They don't pay enough to replace a defective item if it's determined the item can not be reqaired.

9 years ago

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Betty Kilpatrick Fort Worth, TX

I rated them 1 Because of the lack of quality of service from CHG to their choice of providers.

9 years ago

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Unhappy murphys Derby, KS

Any claim I had turn out to always have to go into dispute they don't cover anything

9 years ago

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Anne Vitasek Corsicana, TX'

Bad customer service reps and they cheat you on the replacement of an appliance.

9 years ago

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Verified Customer

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Debbie Peneton Phoenix, AZ

because the ads say "never pay for home repairs again" which is a lie

9 years ago

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Bonnie Mcknight Ocala, FL

Did everything they could to refrain from paying for repair of my air conditioner.

9 years ago

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Freddie Pauling Orangeburg, South Carolina

4 months ago

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Lowell Roddy

Choice Home Warranty is a trustworthy company.

9 months ago

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Carol N

No one calls back when you have a question. Only ones that answer calls are the sales department. I left 5 messages and no call back.

9 months ago Edited February 3, 2026

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mavris

9 months ago

Choice Home Warranty Reviews