Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Verified Customer

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Lytttleton Carrollton, TX

Bottom line is they don't honor the services.They refuse to cover all three of my claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Apr. 20th, 2021

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Anonymous Rosedale, NY

Your rates is going up first $35 $45 now 75 dollars I hardly use you

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 8th, 2021

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Kevin Potter Tulsa, OK

They don't cover as much as they lead you to believe...

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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Verified Customer

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John DiMascio Dunn, NC

I have been waiting a month for a part to fix my washer.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Apr. 8th, 2021

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Jonesa Cochran

They found too many excuses not to pay… I canceled my warranty… not worth the money.

5 years ago Edited August 2, 2024

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Anonymous Stone Mountain, GA

Poor communication and have customers waiting for you and paid for the job before completion

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Joe Tucson, AZ

They have turned down every claim I had, using the excuse of that the unit was to old and worn out.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Verified Customer

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Joseph Grahovac Longwood, FL

I didn't like the 85 dollar trip charge.

5 years ago

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M Berman Gaithersburg, MD

Because their contractors are unknown in the industry and not first rate

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 11th, 2021

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Dr. Brian T Bennett Parrish, FL

Not impressed with the way it is handled or shoveling off responsibility to 3rd parties

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 1st, 2021

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Bradley Tuckerton, NJ

It’s impossible to get a hold of somebody and they haven’t fulfilled the service requests yet.

5 years ago

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Verified Customer

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Anthony Perry

Because I was lied to when I signed up about replacing items if they would break down.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 25th, 2021

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Verified Customer

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joanne

Home Source Air for our garage opener and Arbor Property Services for our dryer was 5 also.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2021

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Verified Customer

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Edita

0

5 years ago

Reply from Choice Home Warranty

Thank you for your time.

Dec. 17th, 2020

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Verified Customer

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Anonymous

Everytime I need to use the warranty they come over and say it's not included.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 17th, 2020

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Verified Customer

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jim martin

they don't cover half the repairs needed

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Dec. 17th, 2020

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Verified Customer

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Susan Buzon

This is the worst experience of trying to get help since I signed with choice warranty years ago

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 24th, 2020

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Verified Customer

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Jenna Moline

Has not been helpful, services have been unexceptional, customer service is awful

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 24th, 2020

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Verified Customer

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Anonymous

They've questioned all of my claims I've submitted.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2020

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Verified Customer

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Minaxi vijapura

They not able fix my refrigerator & microwave for last 6 month , send 6 repair men's

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services provided by our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 27th, 2020

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Verified Customer

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Pamela

It took a while for them to find a plumber to fix my issue

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 6th, 2020

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Verified Customer

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Robin Fredericksen

I would like to have more say in who does the work

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 24th, 2020

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Verified Customer

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Nickolene Gries

Nine days gone.. no speaking with a warranty mgr/person. Only voice mails FROM me!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 24th, 2020

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Verified Customer

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Karen Orosco

The company policies doesnâ€™t cover what I expected when I purchased this policy

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 24th, 2020

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Verified Customer

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Rick

I’ve tried to use my warranty twice and both times I was denied. They don’t cover much stuff.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Sep. 17th, 2020

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Verified Customer

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L. K.

very poor customer service, don't try very hard to get service people to our home

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 17th, 2020

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Verified Customer

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Pamela Molina-Ismael

Sometimes it's hard to contact your claims manager

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 17th, 2020

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Verified Customer

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Morris Adams Covington, GA

I have filed several claims, several contractors came to my home and did not complete the job.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Sep. 10th, 2020

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Verified Customer

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Ellie Sarasota, FL

A/C company that was sent out tried to sell me some $3200 device!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2020

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Verified Customer

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Brenda Page Mableton, GA

Depreciated value reimbursement versus replacement value

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 10th, 2020

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Charmianne Womack Red Oak, TX

Customer service reps are not knowledgeable

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 3rd, 2020

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Verified Customer

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Cheryl hammond

Some of the service providers sent out have ripped us off.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 21st, 2020

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Verified Customer

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KATHRYN WITTMANN

THEY COVER NOTHING-ALWAYS HAVE AN EXCUSE TO DENY COVERAGE. YOU GET WHAT YOU PAY FOR.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 21st, 2020

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Verified Customer

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Kkaupa

They will pay for small fixes but god forbid you have a major repair they won't pay for ghat

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty websiteunder, User Agreement.

Jul. 21st, 2020

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Verified Customer

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Pamela Edwards

Poor choice of vendors to do the work needed for us customers

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 21st, 2020

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Verified Customer

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Bruce Newman

Not enough is covered or else the rating would be higher

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2020

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Carmine

Not enough service techs in our area. We have to look for someone and it's a hassle.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to the Director of Vendor Relations for review.

Jul. 21st, 2020

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Verified Customer

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Nick

Not good. I have made claims and nobody has shown up. Sometimes they are okay but not all the time.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Verified Customer

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Tom

I would like more visabilty on pricing of repairs

6 years ago

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Verified Customer

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Joan

I have had problems getting technitions in a timely manner.

6 years ago

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Tanya Clinton, MD

Some of the associated companies were not top of the line

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Nicole Badeaux Asheboro, NC

Horrible customer service experience and it takes way to long for a technician to come!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Joseph Sandusky Lake Mary, FL

Extremely SLOW to respond! Once responded the claim was denied due to water leakage?

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Dolly Petersen Louisville, KY

still waiting on a repair that was filed last month

6 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403 for further assistance.

Jul. 2nd, 2020

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Augusta Hanover, PA

They could never find me a contractor for the plumbing services I needed.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 26th, 2020

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James Sun City West, AZ

They do not allow enough to replace the dishwasher and didn’t repair it. I do not recommend.

6 years ago

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Verified Customer

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Willie R. Bell Aiken, SC

Still trying to schedule the tech for return visit

6 years ago

Reply from Choice Home Warranty

Please contact us at 1.888.531.5403 for further assistance.

Jun. 9th, 2020

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Verified Customer

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Johan Columbus, OH

I have been waiting for a technician available in my area more than a week

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please visit the CHW account center for further information regarding your claim.

Jun. 9th, 2020

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Russell Converse, TX

I substituted a with request 3 weeks ago, no feedback from CHW

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please visit the CHW account center for further information regarding your claim.

Jun. 9th, 2020

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dave Midland, TX

slow response time; had claim in for 2 days & they never found A VENDOR

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please visit the CHW account center for further information regarding your claim.

Jun. 9th, 2020

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