Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Lawrence kurtzer Taunton, MA

The tech fix my problem. He was super please use him again

5 years ago

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Maggi Cedano Cranston, RI

I will say they work fast approved my claim

5 years ago

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Gary Montgomery, TX

Timely response. Too many loop holes that allow you to deny a claim.

5 years ago

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Camille Coakley FL

Did very well and professional. Quick service.

5 years ago Edited January 10, 2024

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L Fox ,

Great customer service and timely response

5 years ago

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Frances Millington, TN

Very helpful. Pleasant to speak to the lady.

5 years ago

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Jacqueline Rouse ,

Filing a claim was quick & easy. I got constant updates.

5 years ago

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chris tucker ,

Francis C was great! He explained everything very well.

5 years ago

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kay williamson Yanceyville, NC

They are quick with respond time and get a technician fast

5 years ago

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Re W Macomb, MI

Fast and efficient service. They settled my claim within days.

5 years ago

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Carole Sgouris Port Saint Lucie, FL

Easy to call and place a claim Friendly customer service

5 years ago

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Carmen Quezada Phoenix, AZ

Answered all my questions Helpful And informative

5 years ago

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Harris Husted Abilene, TX

Good service on time. Agent knew his stuff

5 years ago

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Karin Marsh Hutchinson, KS

CHW is slow with providing decisions while we are still waiting for an appliance to be repaired.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 9th, 2021

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Joan Branch Davenport, FL

The plumber came promptly and fixed the problem.

5 years ago

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Evelyn Virginia Beach, VA

Choice is good to take your money right away when you cancel the policy Choice give a hard time to refund your money.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 9th, 2021

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Ken Marler Franklin, TN

Horrible. Why have a warranty that does not cover broken and malfunctioning items? I am in the process of cancelling as soon as possible. Horrible

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage
We regret losing you as a customer.

Feb. 9th, 2021

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Kendra Dixon Las Vegas, NV

Fast professional help when I needed it thank you

5 years ago

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AL Laine Attleboro, MA

I called in a service call 2 days ago for a plumber to be exact, I am still without water. No one has called to say a thing

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that Quinn Mechanical Contractors has been assigned to your claim and an appointment has been scheduled for Wednesday February 3rd, 2021 between the hours of 11:00 AM and 03:00 PM.

Feb. 2nd, 2021

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Kepha Arcemont Covington, LA

Company uses rust or corrosion to get out of paying for old a/c units even though the technician told me the compressor failed due to old age!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 2nd, 2021

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Santadarshan Sadhu Rockville, MD

Very quick service was provided and addressed the issue.

5 years ago

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Janet Maginot Schererville, IN

Very timely response to requests for service

5 years ago

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maria lilagan Anchorage, AK

Better than last year. Prompt. Efficient.

5 years ago

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SDenice Moyd ,

Rep is knowledgeable and helpful with your concern about service needs

5 years ago

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Daniel Duah

I had a frustrating experience with the service. They seemed reluctant to address my issues, taking an unreasonable amount of time to fix my air conditioning. Despite multiple calls and temporary fixes, the problem persisted. However, I do appreciate their service team for being responsive whenever I reached out.

5 years ago Edited January 10, 2024

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Walter Moote Hyattsville, MD

Very misleading advertising concerning coverage. Example is covering water heater without covering water heater tank, which is the major component

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement . We encourage all of our customers to review their coverage.

Jan. 28th, 2021

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anthony ciervo Bellmore, NY

excellent and prompt service, highly reccomend

5 years ago

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jimmy yen Katy, TX

Claim was denied due to age not damage? That is why I got the warranty for peace of mind that I am protected.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 28th, 2021

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Mumtazmakda Austin, TX

excellent service very prompt response no problem

5 years ago

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Ashley K Maryville, TN

Great customer service and immediate help!!

5 years ago

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Jhonny Luijean ,

The customer service representative was very friendly.

5 years ago

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Gail Watkins Coppell, TX

I am a new customer. I did not have to wait very long for help. thank you

5 years ago

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Lawrence DAngelico Brooklyn, NY

Expedite response to your requests without hesitation

5 years ago

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ashley heiber Hamtramck, MI

Very quick to respond. Very nice and easy to work with!

5 years ago

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Rosalean Wright ,

It was easy to file a claim. Fast service.

5 years ago

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LaNise Tillman Williamston, MI

The criteria for what is covered doesn't make sense. Something I had no control over and was happening in the walls should have been covered.

5 years ago Edited January 10, 2024

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Rebecca Howard Memphis, TN

Responded quickly and got someone sent out the next day.

5 years ago

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Ralph Swasey Buckeye, AZ

You denied my claim. The coils are rusting out. I had no idea that they were going bad, they are located in a sealed metal box.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Walter surles Sanford, NC

Customer service is great. When you call.

5 years ago

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Agnes Ortiz Land O' Lakes, FL

They came fast and got the job done well.

5 years ago

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Corinne Munoz Sonora, CA

Each person I dealt with was kind and capable!

5 years ago

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Beth Fried Indianapolis, IN

They have been adequately responsive to my service requests.

5 years ago

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Jack Tagmouti Middlesex, NJ

Great customer service, they try their best to help.

5 years ago

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Sherryl Sears Norfolk, VA

I believe I've said it before; I don't like receiving cash in lieu of replacement.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 12th, 2021

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Betty Farmington, NM

Answers quickly, gets a technician out fast.

5 years ago

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eileen tarnoff Highland Park, IL

good customer service ... all my questions. answered

5 years ago

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Michael Montgomery Blackwood, NJ

Website needs work. it put the wrong city in for my address even though I changed it.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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David Agoura Hills, CA

The plumber Choice was great. Eric was quick and frendly.

5 years ago Edited January 10, 2024

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Mark Newark, DE

Prompt response time. Fair pricing. Quality service.

5 years ago

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Josefina ,

There is an immediate response to my claim.

5 years ago

Choice Home Warranty Reviews