Choice Home Warranty: Read 46,648 User Reviews From Real Homeowners

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Rebekah Kellogg Elmira, NY

Was not eligible for discounts because I would not pay yearly fee up front .

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Susan

They are awful. So sorry I bought into them.

9 months ago

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Richard T

I had them and they never paid for my claims so I left them

10 months ago

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Kevin Munnelly

Scam, they will come up with any excuse to not pay out a claim

1 year ago

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Keinya

The contractors they harem are not marina thermos apppt time and no shows....

1 year ago Edited September 13, 2024

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Deborah

The problem with dishwasher is still not solved after2 appointments

1 year ago

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James

Service is reallllly very slow service. We are NOT happy this. James

1 year ago

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Kandy Kenez

Every time I submit a claim they deny it I don’t recommend this company I am

1 year ago

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Mark Navarro

Confusing, not straightforward process for filing a claim.

1 year ago

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Bob Crouch

Deny claims, slow scheduling of repairs.

1 year ago Edited March 20, 2024

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Anita Welch Fort Smith, AR

Like a communication Trying to follow up on a claim no one to talk to

1 year ago

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Bruce Bodrie Fort Worth, TX

When you get down to costly item always refused…

1 year ago

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Mitchell Wantagh, NY

Customer Service Sucks Was over charged and never received refund

2 years ago

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Shirley Dirden

The person answering the phone was very rude

2 years ago

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jim fitzgerald

Cannot get the company to send plumbers to our home. 90 days no hot water

2 years ago Edited April 4, 2024

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Goudy Jerry Memphis, TN

Dishwasher has been broken for over 2 months. Very poor customer service.

2 years ago

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Ava Wendt Glendale, AZ

My salesperson Thiago lied to me about the service fees.

2 years ago

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Islander80 Little Rock, AR

A/C serv req was a mess, cost us $181.79

2 years ago

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James Craighead Houston, TX

Company does not offer a fair price for replacement appliances.

2 years ago

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Brenda Richmond

Telling me one thing and not holding up to it

2 years ago Edited October 4, 2023

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Nikolai Antioch, IL

Choice declined my case with no reason for that. Appeal is in progress

2 years ago

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Kay Dav Phoenix, AZ

They don't communicate in a timely matter about life threatening situations.

2 years ago

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George Conway, SC

My claim has not been resolved. I been paid nothing at this point

2 years ago

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Sandy Harrison Anderson, CA

Lack of communication. No help when requested. Really sad.

2 years ago

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Tesha Johnson

Took too long to assign to a technician only for the the claim to be denied.

2 years ago

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michael laban

The process is too slow and no spervisor

2 years ago

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Lonnie Washington, DC

You guys never approved any of my claim . And take for ever to find a Tech.

2 years ago

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Ismet Minneapolis, MN

I called about my dryer machine, 08.16.23. and they scheduled for 08.24.23.

2 years ago

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Joann Messick Greeley, CO

They took over a month to get the parts in for my repair

2 years ago

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Carlos Soto Orlando, FL

very disappointed with the situation and how myclaim was met

2 years ago Edited January 10, 2024

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david jingozian Myrtle Beach, SC

Waited 2 weeks for repair. Called over 20 times. Had to have it done myself

2 years ago

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robert reams Lincoln, NE

2 years ago Edited January 10, 2024

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William James Pahrump, NV

I filed a legitimate claim #203426003 and was denied coverage.

2 years ago

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Haley Turnage New Orleans, LA

Worth the money but things are not done in a timely manner

2 years ago

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Brandon Smith

Didn’t like that my claim was denied saying it was a preexisting condition

2 years ago

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Vincent Benevento Raleigh, NC

Little disappointed that my septic was not covered

2 years ago Edited January 10, 2024

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Verified Customer

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Terry New Port Richey, FL

Don't want gift cards want a new machine

2 years ago

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Verified Customer

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Robert and Marlene Sacramento, CA

Provided horrible service on our first claim.

2 years ago

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Verified Customer

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Gloria Hot Springs, AR

I have had a lot of trouble with the local techs working on my problem.

2 years ago

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john scanlan Buzzards Bay, MA

when you call, they talk in head piece and too much background noise.

2 years ago

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Verified Customer

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Larry J Goldstein Carnegie, PA

All of your coverages have way too many limitations on warranty coverage.

2 years ago

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Verified Customer

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Edon Freiner Cassville, NJ

Really bad service. We never get what bed from them in a timely fashion

2 years ago

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Verified Customer

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Andrew Morey Hazlehurst, GA

Never followed up on claims about plumbing.

2 years ago

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Verified Customer

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Tom VanDeren Greer, SC

i paid for my hot water heater my Choice Home warranty was actually useless

2 years ago

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Deidre

I wish I hadn’t renewed for another year

2 years ago Edited January 14, 2026

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Verified Customer

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Greg Muskogee, OK

I pay premium paid the $85 claim March 14th and still no air conditioner

2 years ago

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Verified Customer

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Khyle Wabash, IN

I felt robbed! And no one helped me I still don’t have a working dishwasher

2 years ago

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Verified Customer

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Ray

Dissatisfied with how claims are done and the coverage given

2 years ago

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P C Las Vegas, NV

Not 24 hrs claim call center like they ofer in the advertising

2 years ago

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Verified Customer

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Marcia Dayton, OH

My last claim on my furnace was not covered.

2 years ago

Choice Home Warranty Reviews